OptiPlex 5050 Small Form Factor Owner's Manual Regulatory Model: D11S Regulatory Type: D11S002
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Working on your computer............................................................................................................................. 6 Safety instructions............................................................................................................................................................. 6 Before working inside your computer..............................................................................................................................
Removing processor.................................................................................................................................................. 22 Installing the processor..............................................................................................................................................23 Memory module...............................................................................................................................................................
6 Software......................................................................................................................................................56 Supported operating systems........................................................................................................................................ 56 Downloading drivers........................................................................................................................................................
1 Working on your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that shipped with your computer. • A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
Turning off your computer Turning off your computer — Windows 10 CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer. 1 Click or tap 2 Click or tap . and then click or tap Shut down. NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.
2 Removing and installing components This section provides detailed information on how to remove or install the components from your computer. Recommended tools The procedures in this document require the following tools: • Small flat blade screwdriver • Phillips # 1 screwdriver • Small plastic scribe Back cover Removing cover 1 Follow the procedure in Before working inside your computer. 2 To release the cover: a Slide the blue retention tab to the right to unlock the cover [1].
3 Lift the cover to remove from the computer [3]. Installing the cover 1 Place the cover on the computer and slide the cover until it clicks into place. 2 Follow the procedure in After working inside your computer Expansion card Removing expansion card 1 Follow the procedure in Before working inside your computer. 2 Remove the cover. 3 Pull the metal tab to open the expansion card latch.
4 To remove the expansion card: a b 10 Pull the release tab at the base of the expansion card [1]. Disconnect and lift the expansion card away from the connector [2].
Installing the expansion card 1 Insert the expansion card into the connector on the system board. 2 Press the expansion card until it clicks into place. 3 Close the expansion card latch and press it until it clicks into place. 4 Install the cover. 5 Follow the procedure in After working inside your computer. Coin cell battery Removing coin cell battery 1 Follow the procedure in Before working inside your computer.
Installing the coin cell battery 1 Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2 Press the battery into the connector until it locks into place. 3 Install the: 4 Follow the procedure in After working inside your computer. a cover Front Bezel Removing bezel 1 Follow the procedure in Before working inside your computer. 2 Remove the cover.
Installing the bezel 1 Insert the tabs on the bezel into the slots on the computer. 2 Press the bezel until the tabs clicks into place. 3 Install the cover. 4 Follow the procedure in After working inside your computer Speaker Removing speaker 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b c d 3 cover bezel 2.5–inch drive assembly optical drive To remove the speaker: a b Disconnect the speaker cable from the system board [1].
Installing the speaker 1 Insert the speaker into the slot and press it until it clicks into place. 2 Connect the speaker cable to the connector on the system board. 3 Install the: a b c d 4 optical drive 2.5–inch drive assembly bezel cover Follow the procedure in After working inside your computer. Intrusion switch Removing intrusion switch 1 Follow the procedure in Before working inside your computer.
Installing the intrusion switch 1 Insert the intrusion switch into the slot on the chassis. 2 Connect the intrusion switch cable to the system board. 3 Install the: a 4 cover Follow the procedure in After working inside your computer. Storage Depending on the configuration you choose, you will find either one 3.5–inch hard drive assembly or two 2.5–inch hard drive assemblies. Removing 2.5-inch drive assembly 1 Follow the procedure in Before working inside your computer.
4 To remove the drive assembly: a b 16 Hold and push the release tab [1]. Lift the 2.5-inch drive assembly from the computer [2].
Removing the 2.5-inch drive from the bracket 1 Follow the procedure in Before Working Inside Your Computer. 2 Remove the: a b 3 cover 2.5-inch drive assembly To remove the drive: a b Pull one side of the drive bracket to disengage the pins on the bracket from the slots on the drive [1]. Lift the drive out of the 2.5-inch drive bracket [2].
Installing the 2.5-inch drive into the bracket NOTE: To install a secondary hard drive, the grommets will be shipped separately. 1 Align and insert the pins (secured by grommets) on the drive bracket with the slots on the sides of the drive. 2 Install the: a b 3 2.5-inch drive assembly cover Follow the procedure in After Working Inside Your Computer. Installing the 2.5-inch drive assembly 1 Insert the drive assembly into the slot on the computer.
4 To remove the optical drive module: a b c 5 Pull the tab upward to release the module [1]. Holding the tab, disconnect the optical drive cables [2]. Slide and lift the optical drive module away from the computer [3]. To remove the optical drive: a b Slide the tab to release the optical drive [1]. Push the optical drive away from the module [2][3].
Installing the optical drive 1 Slide the optical drive into the optical drive module. 2 Align the tabs on the optical module with the slots on the computer. 3 Lower the optical drive module into the computer and lock the latch. 4 Connect the data and power cables to the optical drive. 5 Install the: a b c 6 2.5–inch drive assembly bezel cover Follow the procedure in After working inside your computer. M.2 PCIe SSD Removing the M.
Installing the M.2 PCIe SSD 1 Insert the M.2 PCIe SSD to the connector. 2 Press the blue tab to secure the M.2 PCIe SSD. 3 Install the: a b c d 4 Optical drive 2.5–inch drive assembly bezel cover Follow the procedure in After working inside your computer. Heat sink assembly Removing heat sink assembly 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b c d cover bezel 2.
3 To remove the heat sink assembly: a b Disconnect the heat sink assembly cable from the system board [1]. Loosen the captive screws that secure the heat sink assembly [2] and lift it away from the computer [3]. Installing the heat sink assembly 1 Place the heat sink assembly onto the processor. 2 Tighten the captive screws to secure the heat sink assembly to the system board. 3 Connect the heat sink assembly cable to the system board. 4 Install the: a b c d 5 optical drive 2.
a b c d 3 cover 2.5–inch drive assembly Optical drive heat sink assembly To remove the processor: a b c Release the socket lever by pushing the lever down and out from under the tab on the processor shield [1]. Lift the lever upward and lift the processor shield [2]. Lift the processor out of the socket [3]. Installing the processor 1 Align the processor with the socket keys. 2 Align the pin-1 indicator of the processor with the triangle on the socket.
Memory module Removing memory module 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b c d 3 cover bezel 2.5–inch drive assembly optical drive To remove the memory module: a b Push the memory module retention tabs on both sides of the memory module. Lift the memory module from the memory module connector on the system board. Installing the memory module 1 Align the notch on the memory module with the tab on the memory module connector.
a b Release the power supply unit cables from the retention clips on the SD card reader enclosure [1]. Remove the screws that secure the SD card reader and lift it away from the computer [2] [3]. Installing the SD card reader 1 Place the SD card reader on the chassis. 2 Tighten the screws that secure the SD card reader to the computer. 3 Install the: a b c d e 4 M.2 PCIe SSD optical drive 2.5–inch drive assembly bezel cover Follow the procedure in After working inside your computer.
b c d 3 To release the PSU: a b 4 bezel 2.5–inch drive assembly optical drive Disconnect the power cable from the system board [1] [2]. Unroute the power cables from the retention clips on the chassis [3] [4]. To remove the PSU: a b c 26 Disconnect the power cable from the system board [1] [2]. Lift the cables away from the computer [3]. Remove the screws that secure the PSU to the computer [4].
5 Press the blue release tab [1], slide the PSU and lift it away from the computer [2].
Installing the power supply unit (PSU) 1 Insert the PSU in the chassis and slide it toward the back of the computer to secure it. 2 Tighten the screws to secure the PSU to the back of the computer. 3 Route the PSU cables through the retention clips. 4 Connect the power cables to the system board. 5 Install the: a b c d 6 optical drive 2.5–inch drive assembly bezel cover Follow the procedure in After working inside your computer.
c d 3 drive assembly optical drive To remove the power switch: a b Disconnect the power switch cable from the system board [1]. Press the power switch retention tabs and pull out from the computer [2] [3]. Installing the power switch 1 Slide the power switch module into the slot on the chassis until it clicks into place. 2 Connect the power switch cable to the connector on the system board.
System board Removing system board 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b c d e f g h i j 3 To remove the I/O panel: a b 4 cover bezel 2.5–inch drive assembly optical drive heat sink processor expansion card memory module M.2 PCIe SSD SD card reader Remove the screw that secures the I/O panel [1]. Slide and push toward the front from the computer [2]. Disconnect the following cables from the system board: a b 30 speaker [1] 2.
c d 5 optical drive [3] Data cable [4] Disconnect the following cables and screw from the system board: a b c d e PSU [1] hard drive and optical drive caddy stand off screw [2] PSU [3] power switch [4] intrusion switch [5] Removing and installing components 31
6 To remove the system board: a b 32 Remove the screws that secure the system board to the computer [1]. Slide and lift the system board away from the computer [2].
Installing the system board 1 Hold the system board by its edges and align it toward the back of the computer. 2 Lower the system board into the computer until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the computer. 3 Tighten the screws to secure the system board to the computer. 4 Route all the cables through the routing clips.
g h i j 7 2.5–inch drive assembly heat sink bezel cover Follow the procedure in After working inside your computer. System board layout 1 PCI-e x16 Connector (slot 2) 2 PCI-e x4 Connector (slot 1) – open ended x4 to support x16 3 VGA Daughter Board Connector (VGA) 4 Processer Socket (CPU) 5 CPU Power Connector (ATX_CPU) 6 Intrusion Switch Connector (INTRUDER) 7 CPU Fan Connector (FAN_CPU) 8 Memory Slots (DIMM1, DIMM2, DIMM3, DIMM4) 9 M.2 Slot 3 Connector (M.
Removing and installing components 35
3 M.2 Intel Optane Memory Module 16 GB Overview This document describes the specifications and capabilities of the Intel® OptaneTM memory module. The Intel® OptaneTM memory is a system acceleration solution developed for 7th Generation Intel® CoreTM processor-based platforms. The Intel® OptaneTM memory module is architected with the high performance controller interface Non-Volatile Memory Express (NVMe*)- delivering outstanding performance, low latency and quality of service.
b Place the thermal pad on the SSD slot and remove the white adhesive tape. c Place the M.2 Intel optane memory module into the slot on the thermal pad. M.
d 4 If the system is shipped with screw tighten that secures the M.2 Intel optane memory module on the computer. If the system is shipped with self locking spacer press to lock the M.2 Intel optane to secure on the computer. To remove the expansion card: a b 38 Pull the release tab at the base of the expansion card [1]. Disconnect and lift the expansion card away from the connector [2]. M.
Product specifications Features Specification Capacities 16 GB, 32 GB Expansion cards PCIe 3.0 x 2 M.2 form factors (all densities) 2280–S3–B-M Performace • • • Seq R/W: Up to 1350/290 MS/s QD4 4HB Random Read: 240K + IOPs QD4 4HB Random Write: 240K + IOPs Latency (average sequential) • • Read 8.25 µ Write: 30 µ Components • • • • Intel 3D XPoint Memory Media Intel Controller and Firmware PCIe 3.0x2 with NVMe Interface Intel Rapid Storage Technology 15.
• • Active: 3.5 W Drive Idel :900mW to 1.2W Compliance • • • NVMe Express 1.1 PCI Express Base specifiation rev 3.0 PCI M.2 HS Spec Certification and Declarationsµ UL, CE, C-Tick, BSMI, KCC, Microsoft WHQL, Microsoft WHCK, VCCI Endurance Rating • • 100 GB Writes per day Upto 182.3 TBW (Terabytes written) Temperature Specification • • • Operating: 0 to 70º C Non-Opearting: 10 to 85º C Temperature monitoring Shock 1500 G/0.5msec Vibration • • Operating: 2.17 GRMs(5–800Hz) Non-Operating: 3.
Non-operating Vibration5 230 G / 3 msec Operating 2.17 GRMS (5–800Hz) Max Non-operating 3.13 GRMS (5–800Hz) Max NOTES: 1 Operating temperature is targeted for 70º C. 2 Please contact your Intel representative for details on the non-operating temperature range. 3 Temperature gradient measured without condensation. 4 Shock specification assume the device is mounted securely with the input vibration applied to the drive-mounting screws.
4 Technology and components USB features The Universal Serial Bus, or well known as USB was introduced to the PC world in 1996 which dramatically simplified the connection between host computer and peripheral devices such as mice and keyboards, external hard drive or optical devices, Bluetooth and many more peripheral devices in the market. Let's take a quick look on the USB evolution referencing to the table below. Table 3. USB evolution Type Data Transfer Rate Category Introduction Year USB 3.0/USB 3.
commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to maintain backward compatibility. USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below: • An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below). • USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.
Compatibility The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as before.
• Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound • HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables currently used in A/V systems • HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality Technology and components 45
5 System setup System Setup enables you to manage your desktop hardware and specify BIOS level options.
Table 4. Navigation Keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only. Moves to the previous page till you view the main screen.
Deleting or changing an existing system and/or setup password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. To enter the System Setup, press F2 immediately after a power-on or reboot. 1 In the System BIOS or System Setup screen, select System Security and press Enter. The System Security screen is displayed.
Table 6. System Configuration Option Description Integrated NIC Allows you to control the on-board LAN controller. The option ‘Enable UEFI Network Stack’ is not selected by default. The options are: • • • Disabled Enabled Enabled w/PXE NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear. SATA Operation Allows you to configure the operating mode of the integrated hard drive controller.
Option Description • Disable Media Card Table 7. Video Option Description Primary Display Allows you to select the primary display when multiple controllers are available in the system. • • Auto Intel HD Graphics NOTE: If you do not select Auto, the on-board graphics device will be present and enabled. Table 8. Security Option Description Admin Password Allows you to set, change, and delete the admin password. System Password Allows you to set, change, and delete the system password.
Option Description • • • Chassis Intrusion Deactivate Disable Activate Allows you to control the chassis intrusion feature. You can set this option to: • • • Enabled Disabled On-Silent CPU XD Support Allows you to enable or disable the Execute Disable mode of the processor. This option is enabled by default. OROM Keyboard Access This option determines whether users are able to enter Option ROM Configuration screens via hotkeys during boot.
Table 10. Intel Software Guard Extensions Option Description Intel SGX Enable Allows you to enable or disable the Intel Software Guard Extensions to provide a secured environment for running code/storing sensitive information in the context of the main operating system. • • Enclave Memory Size Disabled (default) Enabled Allows you to set the Intel SGX Enclave Reserve Memory Size. • • • 32 MB (Disabled by default) 64 MB (Disabled by default) 128 MB (Disabled by default) Table 11.
Option Description Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled. • • • Disabled Enabled in S5 only Enabled in S4 and S5 Fan Control Override Allows you to determine the speed of the system fan. When this option is enabled, the system fan runs at the maximum speed. This option is disabled by default. USB Wake Support Allows you to enable the USB devices to wake the computer from standby (S1 / S3), Hibernate (S4), and Power Off (S5) modes.
Table 15. Virtualization Support Option Description Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel® Virtualization Technology. Enable Intel Virtualization Technology This option is enabled by default. VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel® Virtualization technology for direct I/O.
NOTE: Choose the appropriate category to reach the product page 5 Select your computer model and the Product Support page of your computer appears. 6 Click Get drivers and click Drivers and Downloads. The Drivers and Downloads section opens. 7 Click Find it myself. 8 Click BIOS to view the BIOS versions. 9 Identify the latest BIOS file and click Download. 10 Select your preferred download method in the Please select your download method below window, click Download File.
6 Software Supported operating systems The following list shows supported operating systems: Table 18. Supported operating system Supported operating systems Microsoft Windows Operating System Description • • • Microsoft Windows 10 Home (64-bit) Microsoft Windows 10 (64-bit) Professional Microsoft Windows 7 (32/64 bit) Professional NOTE: Microsoft Windows 7 is not supported with the Intel 7th Generation processors. Other OS Media Support • • Ubuntu 16.04 LTS Neokylin V6.
7 Click Download File to download the latest version of the chipset driver for your computer. 8 After the download is complete, navigate to the folder where you saved the driver file. 9 Double-click the chipset driver file icon and follow the instructions on the screen. Intel chipset drivers Verify if the Intel chipset drivers are already installed in the computer. NOTE: Click Start > Control Panel > Device Manager or In Search the web and Windows, type Device Manager Table 19.
Table 20.
7 Troubleshooting your computer You can troubleshoot your computer using indicators like diagnostic lights, and error messages during the operation of the computer. Diagnostic power LED codes Table 21. Diagnostic power LED codes Power LED light status Possible cause Troubleshooting steps Off The computer is either turned • off or is not receiving power or in Hibernation mode. • • Steady/blinking amber Computer fails to complete POST or processor failure.
Power LED light status Possible cause Troubleshooting steps • If the display is connected and turned on, listen for a beep code. Power LED issue Power LED is not flashing amber on ChengMing 3977 and Optiplex D8 and OptiPlex D8 AIO platforms. ChengMing 3977 and OptiPlex D8 and D8 AIO platforms without processor installed or when processor power cable is not connected; it may not have the power LED flashing amber as the diagnostic indicator.
Error messages Description THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? " < > | - Do not use these characters in filenames. GATE A20 FAILURE A memory module may be loose. Reinstall the memory module or, if necessary, replace it.
Error messages Description during the boot routine. Run the Stuck Key test in Dell Diagnostics. LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT Dell MediaDirect cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played. MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated. Reinstall the memory module or, if necessary, replace it.
Error messages Description TIME-OF-DAY CLOCK STOPPED The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, Contact Dell. TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP The time or date stored in the system setup program does not PROGRAM match the system clock. Correct the settings for the Date and Time options.
8 Technical specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer in: • Windows 10, click or tap Start > Settings > System > About.
Memory specifications Feature Specification Type DDR4 DRAM Non-ECC Connectors Four DIMM slots Memory module capacity 4 GB, 8 GB, and 16 GB Minimum Memory 4 GB Maximum Memory 64 GB Memory speed 2133 MHz / 2400 MHz NOTE: If this product is purchased with Intel 6th Gen CPUs or 7th Gen Celeron dual core CPU, the maximum MHz this product can achieve is 2133, though the memory material used is 2400 MHz.
Communication specifications Table 24. Communication specifications Feature Specification Network adapter Integrated Intel® i219-V Gigabit1 Ethernet LAN 10/100/1000 (Remote Wake Up, PXE and support) Wireless (optional) Intel® Dual-Band Wireless-AC 8265 Wi-Fi + BT 4.2 Wireless Card (2x2), MU-MIMO (optional) Storage specifications Feature Specification Hard drive One 3.5–inch hard drive or two 2.5–inch drives • 2.5-inch drive Options: – 2.5” 500 GB SATA3 5400 RPM HDD – 2.
Feature Rear I/O ports Specification USB 2.0 Two (one with PowerShare) USB 3.1 Gen 1 Four USB 2.0 (supports Smart Power On) Two HDMI Port One Serial port One DisplayPort Two Line-out One Network port RJ-45 One Power connector port One Rear port PS/2 Two Power supply specifications Feature Specification Type 180 W Frequency 47 Hz - 63 Hz Voltage 90 VAC - 264 VAC Input current 3 A / 1.
Feature Specification Network activity light on integrated network adapter Yellow light — A blinking yellow light indicates that network activity is present. Power supply diagnostic light Green light — The power supply is turned on and is functional. The power cable must be connected to the power connector (at the back of the computer) and the electrical outlet.
9 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Go to Dell.com/support. 2 Select your support category.
