Dell OptiPlex 5070 Micro Service Manual Regulatory Model: D10U Regulatory Type: D10U003
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Working on your computer............................................................................................................ 5 Safety instructions................................................................................................................................................................ 5 Before working inside your computer........................................................................................................................... 5 Safety precautions.....
WLAN card...........................................................................................................................................................................30 Removing the WLAN card............................................................................................................................................30 Installing the WLAN card............................................................................................................................................
1 Working on your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • • You have read the safety information that shipped with your computer. A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
Safety precautions The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions. Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or reassembly: • • • • • • Turn off the system and all attached peripherals. Disconnect the system and all attached peripherals from AC power. Disconnect all network cables, telephone, and telecommunications lines from the system.
ESD field service kit The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: antistatic mat, wrist strap, and bonding wire. Components of an ESD field service kit The components of an ESD field service kit are: • • • • • • • Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures.
5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your body and back. 6. Follow the same techniques in reverse to set the load down. After working inside your computer After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your computer. 1. Connect any telephone or network cables to your computer.
2 Technology and components This chapter details the technology and components available in the system. Topics: • • • • • • DDR4 USB features USB Type-C Advantages of DisplayPort over USB Type-C HDMI 2.0 Intel Optane memory DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM.
DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system or under the keyboard, as in some portable systems.
• • • An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below). USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling. USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement.
USB Type-C USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standards like USB 3.1 and USB power delivery (USB PD). Alternate Mode USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use.
• • • 4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems used in many commercial movie theaters HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of the motoring environment while delivering true HD quality Advantages of HDM
NOTE: Disabling Intel Optane memory is required before removing the SATA storage device, accelerated by the Intel Optane memory module, from the computer. 1. On the taskbar, click the search box, and then type "Intel Rapid Storage Technology". 2. Click Intel Rapid Storage Technology. The Intel Rapid Storage Technology window is displayed. 3. On the Intel Optane memory tab, click Disable to disable the Intel Optane memory. 4. Click Yes if you accept the warning. The disabling progress is displayed. 5.
3 Removing and installing components Side cover Removing side cover 1. Follow the procedure in Before working inside your computer. 2. To remove the side cover: a) Loosen the thumbscrew that secures the side cover to the system. b) Slide the side cover towards the front of the system and lift the cover to remove from the system.
Installing side cover 1. To install the side cover: a) Place the side cover on the system. b) Slide the cover towards the back of the system to install it.
c) Tighten the thumbscrew to secure the cover to the system. 2. Follow the procedure in After working inside your computer.
ard drive assembly Removing 2.5–inch hard drive assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the Side cover. 3. To remove the drive assembly: a) Press the blue tabs on both sides of the hard drive assembly [1]. b) Push the hard drive assembly to release it from the system. Installing 2.5–inch drive assembly 1. To install the hard drive assembly: a) Insert the hard drive assembly into the slot on the system.
2. Install the Side cover. 3. Follow the procedure in After working inside your computer. Hard drive Removing the 2.5–inch drive from the drive bracket 1. Follow the procedure in Before Working Inside Your Computer. 2. Remove the: a) Side cover b) 2.5 inch hard drive assembly 3. To remove the drive bracket: a) Pull one side of the drive bracket to disengage the pins on the bracket from the slots on the drive [1] and lift the drive [2].
Installing the 2.5 inch hard drive into the drive bracket 1. Align and insert the pins on the drive bracket with the slots on one side of the drive. 2. Flex the other side of the drive bracket, and align and insert the pins on the bracket into the drive. 3. Install the: a) 2.5 inch hard drive assembly b) Side cover 4. Follow the procedure in After working inside your computer. Heat sink blower Removing heat sink blower 1. Follow the procedure in Before working inside your computer. 2.
Installing heat sink blower 1. To install the heat sink blower: a) Connect the heat sink blower cable and speaker cable to the connectors on the system board. b) Place the heat sink blower on the system and slide until it clicks into place.
2. Install the Side cover. 3. Follow the procedure in After working inside your computer. Speaker Removing speaker 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover b) Heat sink blower 3. To remove the speaker: a) Release the speaker cable from the retention hooks on the heat sink blower [1]. b) Remove the two (M2.5x4) screws that secure the speaker to the heat sink blower [2]. c) Remove the speaker from the heat sink blower [3].
Installing speaker 1. To install the speaker: a) Align the slots on the speaker with the slots on the heat sink blower [1]. b) Replace the two (M2.5X4) screws to secure the speaker to the heat sink blower [2]. c) Route the speaker cable through the retention hooks on the heat sink blower [3].
2. Install the: a) Heat sink blower b) Side cover 3. Follow the procedure in After working inside your computer. Memory modules Removing memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover b) Heat sink blower 3. To remove the memory module: a) Pull the securing clips from the memory module until the memory module pops up [1]. b) Remove the memory module from the socket on the system board [2].
Installing memory module 1. To install the memory module: a) Align the notch on the memory module with the tab on the memory module connector. b) Insert the memory module into the memory module socket [1] and press it until it clicks into place [2].
2. Install the: a) Heat sink blower b) Side cover 3. Follow the procedure in After working inside your computer. Heat sink Removing heatsink 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover b) 2.5 inch hard drive assembly c) Heatsink fan 3. To remove the heatsink: a) Loosen the four (M3) captive screws that secure the heat sink to the system [1]. b) Lift the heat sink away from the system [2].
Installing heatsink 1. To install the heatsink: a) Place the heatsink on the processor [1]. b) Tighten the four (M3) captive screws to secure the heat sink to the system board [2].
2. Install the: a) Heatsink fan b) 2.5–inch hard drive assembly c) Side cover 3. Follow the procedure in After working inside your computer. Processor Removing processor 1. Follow the procedure in Before Working Inside Your Computer. 2. Remove the: a) b) c) d) Side cover 2.5 inch hard drive assembly Heat sink blower Heat sink 3. To remove the processor: a) Release the socket lever by pushing the lever down and out from under the tab on the processor shield [1].
NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor to avoid damage to the processor contacts. Touch only the side edges of the processor. Installing processor 1. To install the processor: a) Place the processor on the socket such that the slots on the processor align with the socket keys [1]. CAUTION: Do not use force to seat the processor.
2. Install the: a) b) c) d) Heat sink Heat sink blower 2.5–inch hard drive assembly Side cover 3. Follow the procedure in After working inside your computer. WLAN card Removing the WLAN card 1. Follow the procedure in Before working inside your computer. 2. To remove the external antennae a) Loosen the antenna screw to remove the antenna from the computer.
3. Remove the: a) Side cover b) 2.5 inch hard drive assembly 4. To remove the WLAN card: a) b) c) d) Remove the single (M2X3.5) screw that secures the plastic tab to the WLAN card [1]. Remove the plastic tab to access the WLAN antenna cables [2]. Disconnect the WLAN antenna cables from the connectors on the WLAN card [3]. Lift the WLAN card from the connector on the system board [4].
Installing the WLAN card 1. To install the WLAN card: a) b) c) d) 32 Insert the WLAN card into the connector on the system board [1]. Connect the WLAN antenna cables to the connectors on the WLAN card [2]. Place the plastic tab to secure the WLAN cables [3]. Replace the single (M2X3.5) screw to secure the plastic tab to the WLAN card [4].
2. Install the: a) 2.5 inch hard drive assembly b) Side cover 3. To install the external antennae a) Tighten the antenna screw to install the antenna to the computer.
4. Follow the procedure in After working inside your computer. M.2 PCIe SSD Removing the M.2 PCIe SSD NOTE: The instructions are applicable to M.2 SATA SSD also. 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover b) 2.5 inch hard drive assembly 3. To remove the M.2 PCIe SSD: a) Remove the single (M2X3.5) screw that secures the M.2 PCIe SSD to the system board [1]. b) Lift and pull out the PCIe SSD from its connector on the system board [2].
Installing the M.2 PCIe SSD NOTE: The instructions are applicable to M.2 SATA SSD also. 1. To install M.2 PCIe SSD: a) Insert the M.2 PCIe SSD to the connector in the system board [1]. b) Replace the single (M2X3.5) screw that secures the M.2 PCIe SSD to the system board [2].
2. Install the: a) 2.5 inch hard drive assembly b) Side cover 3. Follow the procedure in After working inside your computer. Coin-cell battery Removing coin cell battery 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) Side cover 3. To remove the coin cell battery: a) Press the release latch until the coin cell battery pops out [1]. b) Remove the coin cell battery from the system board [2].
Installing coin cell battery 1. To install the coin cell battery: a) Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector on the system board [1]. b) Press the battery into the connector until it locks into place [2].
2. Install the a) Side cover 3. Follow the procedure in After working inside your computer. Optional module Removing optional module 1. Follow the procedure in Before working inside your computer. 2. Remove the : a) Side cover b) 2.5 inch hard drive assembly 3. To remove the optional card: a) Disconnect the optional-card cable from the connector on the system board [1]. b) Remove the two (M2X3.5) screws and two screws that secure the optional card to the system chassis [2, 3].
c) Pull and lift the optional card away from the system.
Installing optional module 1. To install the optional card: a) Place and align the optional card to its place in the system. b) Replace the two (M2X3.5) screws and two screws to secure the optional card to the system chassis [1,2] c) Connect the optional card cable to the connector in the system board [3].
2. Install the: a) Side cover b) 2.5 inch hard drive assembly 3. Follow the procedure in After working inside your computer. System board Removing system board 1. Follow the procedure in Before working inside your computer. 2. Remove the: a) b) c) d) e) f) g) h) i) Side cover 2.5 hard drive assembly Heat sink blower WLAN M.2 PCIe SSD Memory module Optional module Heat sink Processor 3. To remove the HDD caddy support: a) Remove the screw that secures the HDD caddy support to the system board [1].
4. To remove the system board: a) Remove the two (M3x4) screws [1] and three (6-32x5.4) screws [2] that secure the system board to the system. b) Lift the system board to disengage the connectors from the back of the computer [1].
c) Slide the system board away from the computer [2].
4 Troubleshooting Enhanced Pre-Boot System Assessment — ePSA diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: The ePSA diagnostics can be initiated by the FN+PWR buttons while powering on the computer.
Amber LED state White LED state System state Notes Off Blinking S1, S3 System is in a low power state, either S1 or S3. This does not indicate a fault condition. Previous State Previous State S3, no PWRGD_PS This entry provides for the possibility of a delay from SLP_S3# active to PWRGD_PS inactive. Blinking Off S0, no PWRGD_PS Boot Failure - The computer is receiving electrical power, and power supplied by the power supply is normal. A device might be malfunctioning or incorrectly installed.
Amber LED state White LED state System state Notes 3 1 BIOS state 4 BIOS Post code (Old LED pattern 0100) Combine PCI device config or failure with video sub sytem config or failure. BIOS to eliminate 0101 video code. 3 2 BIOS state 5 BIOS Post code (Old LED pattern 0110) Combine storage and USB config or failure. BIOS to eliminate 0111 USB code. 3 3 BIOS state 6 BIOS Post code (Old LED pattern 1000) MEM config, no memory detected.
Error messages Description ERROR READING PCMCIA CARD The computer cannot identify the ExpressCard. Reinsert the card or try another card. EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in non-volatile memory (NVRAM) does not match the memory module installed in the computer. Restart the computer.
Error messages Description KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in Dell Diagnostics. LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT Dell MediaDirect cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played.
Error messages Description TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP The time or date stored in the system setup program does not PROGRAM match the system clock. Correct the settings for the Date and Time options. TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning, or a memory module may be loose.
5 Getting help Topics: • Contacting Dell Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support. 2.
