OptiPlex 5080 Tower Service Manual Regulatory Model: D29M Regulatory Type: D29M001 May 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working on your computer...............................................................................................6 Safety instructions.................................................................................................................................................................6 Before working inside your computer........................................................................................................................... 6 Safety precautions..........
SD card reader (optional)................................................................................................................................................... 32 Removing the SD card reader......................................................................................................................................32 Installing the SD card reader........................................................................................................................................
Dell SupportAssist Pre-boot System Performance Check diagnostics.........................................................................71 Running the SupportAssist Pre-Boot System Performance Check........................................................................ 71 Diagnostic LED behavior.....................................................................................................................................................72 Diagnostic error messages.....................................
1 Working on your computer Topics: • Safety instructions Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. NOTE: Before working inside your computer, read the safety information that is shipped with your computer.
3. Disconnect your computer and all attached devices from their electrical outlets. 4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer. CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 5. Remove any media card and optical disc from your computer, if applicable.
• • When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static electricity from your body. Before transporting a static-sensitive component, place it in an anti-static container or packaging. ESD field service kit The unmonitored Field Service kit is the most commonly used service kit.
Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3. Replace any media cards, discs, or any other parts that you removed before working on your computer. 4. Connect your computer and all attached devices to their electrical outlets. 5. Turn on your computer.
2 Technology and components This chapter details the technology and components available in the system. Topics: • • Graphics options System management features Graphics options Intel UHD 610 Graphics Table 1. Intel UHD 610 Graphics specifications Intel UHD 610 Graphics Bus Type Integrated Memory Type UMA Graphics Level Celeron/Pentium Gold: GT2 (UHD) Overlay Planes Yes Operating Systems Graphics/ Video API Support DirectX 12, OpenGL (4.
Table 2. Intel UHD 630 Graphics specifications (continued) Intel UHD 630 Graphics Supports maximum resolution • • • • • Number of display supported Up to three displays supported Multiple Display Support • External Connectors Two MB integrated DP1.4 HBR2 + One video option (VGA/DP1.4 HBR2/HDMI2.0/USB3.2 Gen2 type-C Alt-mode) DP: 4096 x 2304 @60 Hz, 24 bpp Option DP: 4096 x 2304 @60 Hz Option USB type-C Alt mode: 4096 x 2304 @60 Hz Option VGA: 1920 x 1200 @60 Hz Option HDMI2.
Table 3. NVIDIA GeForce GT 730 specifications (continued) Feature Values 30 W TGP 3D mark performance • • 3DMark 11 (P): E4131 3Dmark Vantage(P): AMD Radeon RX 640 Table 4. AMD Radeon RX 640 specifications Feature Values GPU frequency 1.2 GHz DirectX 12 Shader model 5.0 Open CL 2.0 Open GL 4.5 GPU memory interface 128 bit PCIe bus PCIe 3.
AMD Radeon R5 430 Table 5. AMD Radeon R5 430 specifications Feature Values GPU frequency 780 MHz DirectX 11.2 Shader model 5.0 Open CL 1.2 Open GL 4.2 GPU memory interface 64 bit PCIe bus PCIe 3.0 x8 Display support 1 DisplayPort 1.2 Graphics memory configuration 2 GB, GDDR5 Graphics memory clock speed 1.
Dell Client Command Suite for In-Band systems management Dell Client Command Suite is a free toolkit available for download, for all Latitude Rugged tablets at dell.com/support, automates and streamlines systems management tasks, saving time, money, and resources. It consists of the following modules that can be used independently, or with a variety of systems management consoles such as SCCM.
3 Disassembly and reassembly Topics: • • • • • • • • • • • • • • • • • • • • • • • Side cover Front bezel Fan duct Hard-drive assembly 3.
Steps 1. Loosen the thumbscrew (#6-32) that secures the side cover to the computer. 2. Slide the side cover towards the rear of the computer and lift the cover away from the computer.
Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the side cover and provides a visual representation of the installation procedure.
Steps 1. Locate the side cover slot on your computer. 2. Align the tabs on the side cover with the slots on the chassis. 3. Slide the side cover towards the front of the computer to install it. 4. Tighten the thumbscrew (#6-32) to secure the side cover to the computer. Next steps 1. Follow the procedure in after working inside your computer. Front bezel Removing the front bezel Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.
2. Slightly pull the front bezel and gently rotate to release the other tabs on the bezel from the slots in the computer chassis. 3. Remove the front bezel from the computer. Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the front bezel and provides a visual representation of the installation procedure. Steps 1.
Fan duct Removing the fan duct Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the fan duct and provide a visual representation of the removal procedure. Steps 1. Press the retention tabs on both sides of the fan duct to release it. 2. Pull and remove the fan duct from the computer.
About this task The following image indicates the location of the fan duct and provides a visual representation of the installation procedure. Steps 1. Position the fan duct to align it with the slots on the computer chassis. 2. Press the fan duct until it clicks into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Hard-drive assembly Removing the 2.5-inch hard-disk drive assembly Prerequisites 1.
Steps 1. Disconnect the hard-drive data and power cables from the connectors on the 2.5-inch hard-disk drive module. 2. Press the release tabs on both the sides of the hard-disk drive bracket to release it from the slots on the computer chassis. 3. Tilt the hard-disk drive assembly slightly at an angle. 4. Lift the hard-disk drive assembly from the computer. NOTE: Note the orientation of the hard-disk drive so that you can replace it correctly. Removing the 2.5-inch hard-disk drive bracket Prerequisites 1.
About this task The following images indicate the location of the 2.5-inch hard-disk drive bracket and provides a visual representation of the removal procedure. Steps 1. Pry one side of the hard-disk drive bracket edge to release the tabs on the bracket from the slots on the first hard-disk drive. 2. Slide and lift the hard drive from the hard-drive bracket. 3. Similarly pry one side of the hard-disk drive bracket edge to release the tabs on the bracket from the slots on the second hard-disk drive. 4.
Steps 1. Align the hard-drive assembly at an angle to the slot on the computer. 2. Press the release tabs on the hard-disk drive bracket and slightly align back to insert the hard-disk drive assembly to the slot on the computer chassis. 3. Connect the hard-drive data and power cables to the connectors on the 2.5-inch hard-disk drive module. Next steps 1. Install the fan duct. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. 3.5-inch hard drive Removing the 3.
2. Remove the side cover. 3. Remove the fan duct. About this task The following images indicate the location of the 3.5-inch hard-disk drive and provides a visual representation of the removal procedure. Steps 1. Disconnect the data and power cables from the connectors on the 3.5-inch hard-disk drive module. 2. Slide the 3.5-inch. hard-disk drive up to release the four (#6-32) grommet screws from its slot on the chassis. 3. Remove the 3.5-inch hard-disk drive away from the chassis. Installing the 3.
Steps 1. Hold the 3.5-inch hard drive against the chassis and align the four (#6-32) grommet screws on the hard-disk drive with the screw holes on the chassis. 2. Slide the 3.5-inch hard-disk drive down to lock the four grommet screws on to its screw holes on the chassis. 3. Connect the power cable and data cable to the connectors on the hard-disk drive module. Next steps 1. Install the fan duct. 2. Install the side cover. 3. Follow the procedure in after working inside your computer.
Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2230 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.
Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the slot on the system board. 3. Replace the screw (M2x3.5) to secure the M.2 2230 solid-state drive to the system board. Next steps 1. Install the fan duct. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Removing the M.2 2280 PCIe solid-state drive Prerequisites 1.
Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2280 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.
Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the slot on the system board. 3. Replace the screw (M2x3.5) to secure the M.2 2280 solid-state drive to the system board. Next steps 1. Install the fan duct. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Memory modules Removing the memory modules Prerequisites 1.
Steps 1. Pull the securing clips from both side of the memory module until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot. Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory modules and provides a visual representation of the installation procedure.
Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Next steps 1. Install the fan duct. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. SD card reader (optional) Removing the SD card reader Prerequisites 1.
2. Remove the (M2x3.5) screw that secures the card reader to the SD card slot. 3. Slide and remove the SD card reader from the connector on the system board. Installing the SD card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the SD card reader and provides a visual representation of the installation procedure. Steps 1.
Next steps 1. Install the fan duct. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Processor fan and heat-sink assembly Removing the processor fan and heat-sink assembly Prerequisites 1. Follow the procedure in before working inside your computer. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
2. Loosen the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Lift the processor fan and heat-sink assembly off the system board. Installing the processor fan and heat-sink assembly Prerequisites NOTE: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.
Processor Removing the processor Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the side cover. Remove the fan duct. Remove the processor fan and heat-sink assembly. NOTE: The processor might still be hot after the computer is shut down. Allow the processor to cool down before removing it. About this task The following images indicate the location of the processor and provide a visual representation of the removal procedure. Steps 1.
2. Lift the lever upward to lift the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket. 3. Gently lift the processor from the processor socket. Installing the processor Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket. When the processor is properly seated, all four corners are aligned at the same height. If one or more corners of the processor are higher than the others, the processor is not seated properly. 3. When the processor is fully seated in the socket, pivot the release-lever down and place it under the tab on the processor cover. Next steps 1. 2. 3. 4.
Steps 1. Locate the graphics card (PCI-Express). 2. Lift the pull tab to open the PCIe door. 3. Push and hold the securing tab on the graphics-card slot and lift the graphics card from the graphics-card slot. Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the graphics card and provides a visual representation of the installation procedure.
Steps 1. Align the graphics card with the PCI-Express card connector on the system board. 2. Using the alignment post, connect the graphics card in the connector and press down firmly. Ensure that the card is firmly seated. 3. Lift the pull tab to close the PCIe door. Next steps 1. Install the fan duct. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Graphical processing unit Removing the powered GPU Prerequisites 1.
2. Remove the side cover. 3. Remove the fan duct. About this task The following images indicate the location of the powered graphical processing unit and provides a visual representation of the removal procedure. Steps 1. Disconnect the two power cables from the connectors on the powered GPU. 2. Lift the pull tab to open the PCIe door. 3. Push and hold the securing tab on the graphics-card slot and lift the powered GPU away from the graphics-card slot.
Steps 1. Using a plastic scribe, gently pry the coin-cell battery out of the slot on the system board. 2. Remove the coin-cell battery away from the computer. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.
Steps 1. Insert the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2. Press the battery into the connector until it locks into place. Next steps 1. Install the powered GPU. NOTE: This step is required only if the system is configured with powered GPU. 2. Install the fan duct. 3. Install the side cover. 4. Follow the procedure in after working inside your computer. WLAN card Removing the WLAN card Prerequisites 1. 2. 3. 4.
Steps 1. Remove the (M2x3.5) screw that secures the WLAN card to the system board. 2. Lift the WLAN card bracket away from the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the connector on the system board. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 6. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2. Place the WLAN card bracket to secure the WLAN antenna cables. 3. Insert the WLAN card into the connector on the system board. 4. Replace the (M2x3.5) screw to secure the plastic tab to the WLAN card.
Slim optical-drive Removing the Slim-Optical Disk Drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the fan duct. About this task The following images indicate the location of the slim ODD and provides a visual representation of the removal procedure. Steps 1. Disconnect the data and power cables from the slim ODD. 2. Pull the securing tab to release the slim ODD from the chassis. 3. Slide and remove the slim ODD from the ODD slot.
Steps 1. Insert the slim ODD assembly into the ODD slot. 2. Slide the slim ODD assembly until it snaps into place. 3. Route the power cable and data cable through the routing guides and connect the cables to the slim ODD. Next steps 1. Install the fan duct. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Slim optical-drive bracket Removing the slim-ODD bracket Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer.
Steps 1. Pry the slim-ODD bracket to release it from the slot on the ODD. 2. Remove the slim-ODD bracket off the ODD. Installing the slim-ODD bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the slim-ODD bracket and provides a visual representation of the installation procedure. Steps 1. Align and place the slim-ODD bracket on the ODD slots. 2.
VR heat sink Removing the VR heat sink Prerequisites 1. Follow the procedure in before working inside your computer. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. 2. Remove the side cover. 3. Remove the fan duct.
Steps 1. Remove the liner behind the VR heatsink module. 2. Align and adhere the VR heatsink on the system board. 3. Tighten the two captive screws that secure the VR heatsink to the system board. Next steps 1. Install the fan duct. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Speaker Removing the speaker Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the fan duct.
Installing the speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure. Steps 1. Press and slide the speaker in the slot on the chassis until it snaps into place. 2. Route the speaker cable through the routing guide on the chassis. 3.
About this task The following images indicate the location of the power button and provides a visual representation of the removal procedure. Steps 1. Disconnect the power-button cable from the connector on the system board. 2. Press the release tabs on the power-button head and slide the power-button cable out from the front-side chassis of the computer. 3. Pull the power-button cable out from the computer.
Steps 1. Insert the power-button cable into the slot from the front-side of the computer, and press the power-button head until it clicks into the place in the chassis. 2. Align and connect the power-button cable to the connector on the system board. Next steps 1. 2. 3. 4. Install the front bezel. Install the fan duct. Install the side cover. Follow the procedure in after working inside your computer. Power-supply unit Removing the power-supply unit Prerequisites 1.
Disassembly and reassembly
Steps 1. Lay the computer on the right side. 2. Disconnect the power cables from the system board and unroute them from the routing guides on the chassis. 3. Remove the three (#6-32) screws that secure the power-supply unit to the chassis. 4. Press the securing clip and slide the power-supply unit away from the back of the chassis. 5. Lift the power-supply unit off the chassis.
Disassembly and reassembly
Steps 1. Slide the power-supply unit into the chassis until the securing tab snaps into position. 2. Replace the three (#6-32) screws to secure the power-supply unit to the chassis. 3. Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the system board. Next steps 1. Install the fan duct. 2. Install the side cover. 3. Follow the procedure in after working inside your computer.
Steps 1. Disconnect the intruder cable from the connector on the system board. 2. Slide and remove the intrusion switch from the chassis. Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the intrusion switch and provides a visual representation of the installation procedure.
Steps 1. Insert the intrusion switch into its slot and slide the switch to secure it into the slot. 2. Connect the intruder cable to the connector on the system board. Next steps 1. Install the fan duct. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Optional I/O modules (Type C/ HDMI/VGA/DP/ Serial) Removing optional I/O modules (Type C/ HDMI/VGA/DP/ Serial) Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer.
Steps 1. Remove the two (M3X3) screws that secure the optional i/O module to the computer chassis. 2. Disconnect the I/O-module cable from the connector on the system board. 3. Remove the I/O module from the computer. Installing optional I/O modules (Type-C/HDMI/VGA/DP/ Serial) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Disassembly and reassembly 61
Disassembly and reassembly
Steps 1. To remove the dummy metal bracket, insert a flathead screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. 2. Insert the optional I/O module (Type-C/HDMI/VGA/DP/Serial) into its slot from the inside of your computer. 3. Connect the I/O cable to the connector on the system board . 4. Replace the two (M3X3) screws to secure the optional I/O module to the system. Next steps 1. 2. 3. 4. Install the fan duct.
System board Removing the system board Prerequisites 1. Follow the procedure in before working inside your computer. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
Disassembly and reassembly 65
Steps 1. Remove the two (#6-32) screws that secure the front I/O-bracket to the chassis. 2. Slide and remove the front I/O-bracket from the chassis. 3. Disconnect all the cables that are connected to the system board. 4. Remove the M.2 card standoff (#6-32) screw and eight (#6-32) screws that secure the system board to the chassis.
5. Lift the system board at an angle and remove the system board off the chassis. Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the system board and provides a visual representation of the installation procedure.
Disassembly and reassembly
Steps 1. Slide the front I/O-ports on the system board into the front I/O-slots on the chassis and align the screw holes on the system board with the screw holes on the chassis. 2. Replace the M.2 card standoff (#6-32) screw and eight (#6-32) screws that secure the system board to the chassis. 3. Route and connect all the cables to the connectors on the system board.
4. Align the front I/O-bracket with the slots on the chassis. 5. Replace the two (#6-32) screws to secure the front I/O-bracket to the chassis. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Install the processor. Install the processor fan and heat-sink assembly. Install the coin-cell battery. Install the graphics card/powered GPU. Install the M.2 2230 SSD/M.2 2280 SSD. Install the wireless. Install the memory module. Install the fan duct Install the front bezel. Install the side cover.
4 Troubleshooting Topics: • • • • • Dell SupportAssist Pre-boot System Performance Check diagnostics Diagnostic LED behavior Diagnostic error messages System error messages WiFi power cycle Dell SupportAssist Pre-boot System Performance Check diagnostics About this task The SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware.
Diagnostic LED behavior Table 7. Diagnostic LED behavior Blinking pattern Amber White Problem description 1 2 Unrecoverable SPI Flash Failure 2 1 CPU failure Suggested resolution • • 2 2 System board failure (included BIOS corruption or ROM error) • • Flash latest BIOS version If problem persists, replace the system board. 2 3 No memory/RAM detected • Confirm that the memory module is installed properly. If problem persists, replace the memory module.
Table 7. Diagnostic LED behavior (continued) Blinking pattern Amber White Problem description 3 7 Intel ME (Management Engine) Error Suggested resolution • • 4 2 Timeout waiting on ME to reply to HECI message If problem persists, replace the system board. CPU Power Cable Connection Issue Diagnostic error messages Table 8. Diagnostic error messages Error messages Description AUXILIARY DEVICE FAILURE The touchpad or external mouse may be faulty. For an external mouse, check the cable connection.
Table 8. Diagnostic error messages (continued) Error messages Description drive, and restart the computer. Run the Hard Disk Drive tests in Dell Diagnostics. HARD-DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive, and boot the computer from an optical drive. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive.
Table 8. Diagnostic error messages (continued) Error messages Description MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated. Reinstall the memory module or, if necessary, replace it. NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device.
System error messages Table 9. System error messages System message Description Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error. CMOS checksum error RTC is reset, BIOS Setup default has been loaded. CPU fan failure CPU fan has failed. System fan failure System fan has failed.
5 Getting help Topics: • Contacting Dell Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.
