Dell OptiPlex 7020 Small Form Factor Owner's Manual Regulatory Model: D07S Regulatory Type: D07S001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Working on Your Computer................................................................................5 Before Working Inside Your Computer................................................................................................ 5 Turning Off Your Computer..................................................................................................................6 After Working Inside Your Computer......................................................................................
Removing the Heat Sink Assembly.....................................................................................................26 Installing the Heat Sink Assembly....................................................................................................... 27 Removing the Processor.....................................................................................................................28 Installing the Processor.......................................................................
Working on Your Computer 1 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that shipped with your computer. • A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 3. Disconnect all network cables from the computer. 4. Disconnect your computer and all attached devices from their electrical outlets. 5. Press and hold the power button while the computer is unplugged to ground the system board. 6. Remove the cover.
After Working Inside Your Computer After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your computer. 1. Replace the cover. CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 2. Connect any telephone or network cables to your computer. 3. Connect your computer and all attached devices to their electrical outlets. 4. Turn on your computer. 5.
Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe System Overview The figure below displays the inside view of the Small Form Factor after the base cover has been removed. The call outs show the names and the layout of the components inside the computer.
7. power-supply diagnostic button 8. power cable connector 9. keyboard connector 10. USB 2.0 connector 11. display port connector 12. USB 3.0 connector 13. VGA connector 14. line-in or microphone connector 15. expansion-card slots 16. security-cable slot 17. padlock ring 18. mouse connector 19. network connector 20. serial connector 21. line-out connector Figure 2. Inside View 1. power supply 2. PCI Express Card 3. intrusion switch 4. processor-fan cover 5. processor fan 6.
1. memory module 2. speaker 3. front bezel 4. system fan Removing the Cover 1. Follow the procedures in Before Working Inside Your Computer. 2. Pull-up the cover-release latch and lift the cover. Lift the cover upward to a 45–degree angle and remove it from the computer.
Installing the Cover 1. Place the cover on the chassis. 2. Press down on the cover till it clicks into place. 3. Follow the procedures in After Working Inside Your Computer. Removing the Front Bezel 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Pry the front bezel retention clips away from the chassis. 4. Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis.
4. 12 Pull the release lever away from the expansion card until you release the securing tab from the dent in the card. Then, ease the card up and out of its connector and remove it from the computer.
Installing The Expansion Card 1. Insert the expansion card into the connector on the system board and press down to secure it in place. 2. Install the cover 3. Follow the procedures in After Working Inside Your Computer. Removing the Wireless Local Area Network (WLAN) Card 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the screws that secure the antenna puck to the computer. 4. Pull the antenna puck from the computer. 5.
Installing the WLAN Card 1. Place the WLAN card on the connector and press down. 2. Press the latch to secure the WLAN card. 3. Place the antenna puck on the connector and tighten the screws that secure it to the computer. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer. Removing the Optical Drive 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Disconnect the data and power cables from the back of the optical drive.
6. Repeat steps 3 to 5 to remove the second optical drive (if available). Installing the Optical Drive 1. Insert the optical drive into the bracket. 2. Slide the optical drive to insert it into the drive cage. 3. Connect the data and power cables to the optical drive. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer. Removing the Drive Cage 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. cover b. front bezel c.
4. Slide the blue drive-cage handle toward unlock position and lift the hard drive cage from the computer. Installing the Drive Cage 1. Place the drive cage on the edge of the computer to allow access to the cable connectors on the hard drive. 2. Connect the data and power cables to the back of the hard drive. 3. Flip over the drive cage and insert it into the chassis. The drive cage tabs are secured by the slots in the chassis. 4. Slide the drive-cage handle toward the locked position. 5.
6. Follow the procedures in After Working Inside Your Computer. Removing the Hard Drive 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. cover b. optical drive c. drive cage 3. Press the retention clips inwards and slide the hard-drive bracket out from the drive cage. 4. Flex the hard-drive bracket and remove the hard drive from the bracket. 5. Remove the screws that secure the mini hard drive to the hard-drive bracket and remove the hard drive from its bracket.
3. Slide the hard-drive bracket into the drive cage. 4. Install the: a. drive cage b. optical drive c. cover 5. Follow the procedures in After Working Inside Your Computer. Removing the Speaker 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. cover b. optical drive c. drive cage 3. Disconnect the speaker cable from the system board and release it from the securing tab inside the chassis.
Memory Module Guidelines To ensure optimal performance of your computer, observe the following general guidelines when configuring your system memory: • Memory modules of different sizes can be mixed (for example, 2 GB and 4 GB). But, all populated channels must have identical configurations. • Memory modules must be installed beginning with the first socket. NOTE: The memory sockets in your computer may be labeled differently depending on the hardware configuration. For example, A1, A2 or 1,2,3.
3. Disconnect the system-fan cable from the system board. 4. Pry and remove the system fan away from the grommets securing it to the front of the computer. Then, press the grommets inward along the slots and pass through the chassis. Installing the System Fan 1. Place the system-fan in the chassis. 2. Pass the grommets through the chassis and slide outward along the groove to secure it in place. 3. Connect the system-fan cable to the system board. 4. Install: a. b. c. d. 5.
Removing the Power Switch 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. b. c. d. cover front bezel optical drive drive cage 3. Disconnect the power-switch cable from the system board. 4. Press the clips on both side of the power switch to release it from the chassis and remove the power switch along with its cable from the computer.
Installing the Power Switch 1. Slide the power switch in through the front of the computer. 2. Connect the power-switch cable to the system board. 3. Install the: a. b. c. d. 4. drive cage optical drive front bezel cover Follow the procedures in After Working Inside Your Computer. Removing the Input/Output (I/O) Panel 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. b. c. d. cover optical drive drive cage front bezel 3.
Installing the Input/Output (I/O) Panel 1. Insert the I/O panel into the slot on the chassis front. 2. Slide the I/O panel to secure it to the chassis. 3. Tighten the screw to secure the I/O panel to the chassis. 4. Connect the I/O panel or FlyWire cable and audio cable to the system board. 5. Thread the I/O panel or FlyWire cable into the fan-shelter clip. 6. Install the: a. b. c. d. 7. drive cage optical drive front bezel cover Follow the procedures in After Working Inside Your Computer.
4. Disconnect the 4–pin power cables from the system board. 5. Remove the screws that secure the power supply to the back of the computer. 6. Push in on the blue release tab and slide the power supply towards the front of the computer.
7. Lift the power supply out of the computer Installing the Power Supply 1. Place the power supply in the chassis and slide towards the back of the computer to secure it. 2. Tighten the screws securing the power supply to the back of the computer. 3. Connect the 4-pin and 8–pin power cables to the system board. 4. Thread the power cables into the chassis clips. 5. Install the: a. b. c. d. 6. drive cage optical drive front bezel cover Follow the procedures in After Working Inside Your Computer.
Removing the Coin-Cell Battery 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. cover b. front bezel c. drive cage 3. Press the release latch away from the battery to allow it to pop-up from the socket and then lift the coin-cell battery out of the computer. Installing the Coin-Cell Battery 1. Place the coin-cell battery into its slot on the system board. 2. Press the coin-cell battery downward until the release latch springs back into place and secures it. 3.
4. Disconnect the fan cable from the system board. Loosen the captive screws, lift the heat sink assembly and then remove it from the computer. Installing the Heat Sink Assembly 1. Place the heat-sink assembly into the chassis. 2. Tighten the captive screws to secure the heat-sink assembly to the system board. 3. Connect the fan cable to the system board. 4. Place the fan shroud on the fan and push to click in place. 5. Install the cover 6.
Removing the Processor 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the heat sink assembly. 4. Press the release lever down and then move it outward to release it from the retention hook. Lift the processor cover and remove the processor from the socket, and place it in antistatic bag. Installing the Processor 1. Insert the processor into the processor socket. Ensure the processor is properly seated. 2. Gently lower the processor cover. 3.
Installing the Intrusion Switch 1. Insert the intrusion-switch into the chassis rear and slide it outward to secure it. 2. Connect the intrusion-switch cable to the system board. 3. Install the: a. heat sink assembly b. cover 4. Follow the procedures in After Working Inside Your Computer. Removing the System Board 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. b. c. d. e. f. g. h. i.
5. Remove the screws that secure the system board to the computer and slide the system board towards the front of the computer. 6. Tilt the system board at 45–degrees, and then lift the system board out of the computer. Installing the System Board 1. Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis. 2. Tighten the screws securing the system board to the chassis. 3. Tighten the hex screw to the system board. 4.
a. b. c. d. e. f. g. h. i. 6. processor power supply heat-sink assembly expansion card(s) memory drive cage optical drive front bezel cover Follow the procedures in After Working Inside Your Computer. System Board Layout The following image displays the system board layout of the computer. 1. power connector 2. processor socket 3. system-fan connector 4. memory connectors ( SODIMM sockets) 5. power switch connector 6. coin-cell battery 7. system power connector 8.
16. front panel audio connector 17. PCI Express x16 connector 18. PCI Express x4 connector 19.
System Setup 3 System Setup enables you to manage your computer hardware and specify BIOS‐level options.
Table 1. Navigation Keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only. Moves to the previous page till you view the main screen.
Option Description Advance Boot Options Enable Legacy Option ROMs - This option is enabled by default. Date/Time Allows you to set the date and time. The changes to the system date and time takes effect immediately. Table 3. System Configuration Option Description Integrated NIC Allows you to enable or disable the integrated network card. You can set the integrated NIC to: • • • • • Enable UEFI Network Stack (disable by default) Disabled Enabled Enabled w/PXE- This option is enabled by default.
Option Description If USB port is disabled, the operation system cannot see any device attached to this port. USB configuration: For Mini-Tower, Small Form Factor the options are: • • • • • Enable Boot Support Enable Front USB 2.0 Ports Enable USB 3.0 Ports Enable Rear—Left Dual USB 2.0 Ports Enable Rear —Right Dual USB 2.0 Ports (default value is enable) NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings.
Option Description Password Change Allows you to determine whether changes to the system and hard disk passwords are permitted when an administrator password is set. • TPM Security Allow Non-Admin Password Changes - This option is enabled by default. This option lets you control whether the Trusted Platform Module (TPM) in the system is enabled and visible to the operating system. TPM Security - This option is disabled by default.
NOTE: To enable secure boot, UEFI boot mode must be enabled and Enable Legacy Option ROMs must be disabled or turned off. Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom Mode option is disabled by default. The options are: • • • • PK KEK db dbx If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear.
Option Description • • Rapid Start Technology Disabled - Does not allow the TurboBoost driver to increase the performance state of the processor above the standard performance. Enabled - Allows the Intel TurboBoost driver to increase the performance of the CPU or graphics processor. Allows you to improve batter life by automatically putting the system into a low power status during after user specified amount of time.
Option Description USB Wake Support This option allows you to enable USB devices to wake the computer from standby. • Wake on LAN Enable USB Wake Support - This option is selected by default. This option allows the computer to power up from the off state when triggered by a special LAN signal. Wake-up from the Standby state is unaffected by this setting and must be enabled in the operating system. This feature only works when the computer is connected to AC power supply.
Option Description • Trusted Execution Enable Intel Virtualization Technology for Direct I/O - This option is enabled by default. This option specifies whether a Measured Virtual Machine Monitor (MVMM) can utilize the additional hardware capabilities provided by Intel Trusted Execution technology. The TPM virtualization technology, and Virtualization technology for direct I/O must be enabled to use this feature. • Trusted Execution - This option is disabled by default. Table 10.
Option Description NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop. Client IP Address Specifies the static IP address of the client. The default IP address is 255.255.255.255. NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop. Client SubnetMask Specifies the subnet mask of the client. The default setting is 255.255.255.255.
NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect My Product. Proceed with the instructions on screen. 4. If you are unable to locate or find the Service Tag, click the Product Category of your computer. 5. Choose the Product Type from the list. 6. Select your computer model and the Product Support page of your computer appears. 7. Click Get drivers and click View All Drivers. The Drivers and Downloads page opens. 8.
Assigning a System Password and Setup Password You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only when Password Status is Unlocked. If the Password Status is Locked, you cannot change the System Password. NOTE: If the password jumper is disabled, the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the computer.
Disabling a System Password The system's software security features include a system password and a setup password. The password jumper disables any password(s) currently in use. NOTE: You can also use the following steps to disable a forgotten password. 1. Follow the procedures in Before Working on Your Computer. 2. Remove the cover. 3. Identify the PSWD jumper on the system board. 4. Remove the PSWD jumper from the system board.
Diagnostics 4 If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
Troubleshooting Your Computer 5 You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED. The diagnostic LED is only active and visible during the POST process. Once the operating system starts to load, it is no longer visible.
Amber LED State Description 3,5 memory modules are detected, but a memory configuration or compatibility error 3,6 possible system board resource and/or hardware failure 3,7 some other failure with messages on screen Beep Code The computer can emit a series of beeps during start-up if the display does not show errors or problems. These series of beeps, called beep codes, identify various problems.
Error Message Description Controller has failed The hard drive or the associated controller is defective. Data error The floppy or hard drive cannot read the data. For the Windows operating system, run the chkdsk utility to check the file structure of the floppy or hard drive. For any other operating system, run the appropriate corresponding utility. Decreasing available memory One or more memory modules may be faulty or improperly seated.
Error Message Description Memory allocation The software you are attempting to run is conflicting with the operating system, error another program, or a utility. Memory data line failure at address, read value expecting value A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. Memory double word logic failure at address, read value expecting value A memory module may be faulty or improperly seated.
Error Message Description Reset failed The disk re-set operation failed. Sector not found The operating system cannot locate a sector on the floppy or hard drive. Seek error The operating system cannot find a specific track on the floppy disk or hard drive. Shutdown failure A chip on the system board might be malfunctioning. Time-of-day clock The battery might be dead.
6 Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (Start icon) → Help and Support, and then select the option to view information about your computer. Table 15. Processor Feature Specification Processor type • Intel Core i3/i5/i7 series • Intel Dual Core series Total Cache Up to 8 MB cache depending on processor type Table 16.
Table 19. Network Feature Specification Integrated Intel I217LM Ethernet capable of 10/100/1000 Mb/s communication Table 20. System Information Feature Specification System chipset Intel 8 series Express chipset DMA Channels two 8237 DMA controllers with seven independently programmable channels Interrupt Levels Integrated I/O APIC capability with 24 interrupts BIOS Chip (NVRAM) 12 MB Table 21. Expansion Bus Feature Specification Bus Type PCIe gen2, gen3 (x16), USB 2.0, and USB 3.
Feature Small Form Factor Specification one slim-optical drive bay Internally Accessible 3.5-inch SATA drive bays: Mini-Tower two Small Form Factor one 2.5-inch SATA drive bays: Mini-Tower two Small Form Factor two Table 24.
Feature Small Form Factor Specification none PCI Express x1 data width (maximum) – one PCI Express lane Mini-Tower one 36-pin connector Small Form Factor none PCI Express x16 (wired as x4) data width (maximum) – four PCI Express lanes Mini-Tower one 164-pin connector Small Form Factor one 64-pin connector PCI Express x16 data width (maximum) – 16 PCI Express lanes Mini-Tower, Small Form Factor one 164-pin connector Mini PCI Express data width (maximum) – one PCI Express lane and one USB interfac
Feature Specification Password clear jumper one 2-pin connector RTC reset jumper one 2-pin connector Internal speaker one 5-pin connector Intruder connector one 3-pin connector Power connector: Mini-Tower, Small Form Factor one 8-pin, one 4-pin, one 6-pin, connector Table 26. Controls and Lights Feature Specification Front of the computer: Power button light White light — Solid white light indicates power-on state; blinking white light indicates sleep state of the computer.
Table 27. Power NOTE: Heat dissipation is calculated by using the power supply wattage rating. Wattage Maximum Heat Dissipation Voltage Mini-Tower 290 W 989.00 BTU/hr 100 VAC to 240 VAC, 50 Hz to 60 Hz, 5 A Small Form Factor 255 W 870.00 BTU/hr 100 VAC to 240 VAC, 50 Hz to 60 Hz, 4.4 A Coin-cell battery 3 V CR2032 lithium coin cell Table 28. Physical Dimension Height Width Depth Weight Mini-Tower 36.00 cm (14.17 inches) 17.50 cm (6.89 inches) 41.70 cm (16.42 inches) 9.40 kg (20.
Contacting Dell 7 NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to dell.com/contactdell.
