OptiPlex 7770/7470/5270 Re-imaging guide for Windows Computer Model: OptiPlex 7760/7460/5260
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury or death Copyright © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Installation overview ................................................................................................................ 5 Introduction .............................................................................................................................. 6 Order of reinstallation .............................................................................................................. 7 Updating or Resetting the BIOS ........................................................
7. Ethernet Network Controller Driver .............................................................................. 18 Downloading and installing the LAN driver ................................................................... 18 8. Wireless Local Network (WLAN) drivers and applications ............................................ 18 Downloading and installing the Wi-Fi/BT driver ........................................................... 18 9. Graphics...............................................
Installation overview NOTE: Dell recommends that you download and install the device drivers from the Dell Drivers & Downloads website. Installing device drivers from a non-Dell website can cause system performance issues, corrupt operating system files, blue screen errors, unexpected shutdown, or infect your computer with malicious software.
Introduction Re-imaging is the process of removing all software on the computer and reinstalling the removed software. Re-imaging is required when software in the computer is corrupted or damaged and can also be used as a means of removing harmful and malicious software in your computer. This re-imaging guide provides the steps required for re-imaging your computer. CAUTION: This re-imaging guide is designed for system administrators.
Order of reinstallation NOTE: Some drivers and application installation steps may not be applicable, depending on the configuration of the computer you have ordered. To achieve optimal performance, install the drivers and applications in the following sequence: 1. BIOS: Allows the operating system to be loaded into the memory and enables the initial startup process on your computer. 2.
– Ethernet Network Controller Driver: Enables and enhances the Ethernet functions – Wireless Local Area Network Adapters (WLAN): Enables and enhances the wireless adapter – Bluetooth: Enables and enhances the Bluetooth adapter 12. Dell Client Command Suite NOTE: Dell Client Command Suite is the new name of our industry leading Client Systems Management tools. These tools make Dell commercial client systems the world's most manageable client devices.
Updating or Resetting the BIOS Flashing the BIOS It is recommended to flash BIOS when an update is available or when you replace the system board. To flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. 4. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself. 5.
3. 4. The BIOS setup program is displayed. On the left pane, select Security → TPM Security → Clear TPM. Select or clear any of the following options to enable or disable it, respectively: – Enabled (Default): The BIOS enables the TPM during POST and it can be accessed by the operating system. – Disabled: The BIOS will not enable the TPM during POST and it cannot be accessed by the operating system. – TPM on: The TPM is enabled and activated. – Clear: The BIOS clears the information stored in the TPM. 5.
Reinstalling the operating system The 64-bit Windows 10 operating system is validated for use on this computer. You can reset or reinstall the operating system under different scenarios. For more information about reinstalling the operating system, see the knowledge base article SLN297920 at www.dell.com/support. Before attempting a reinstall of your operating system, Dell recommends that you backup all data as described in the knowledge base article located here.
Reinstalling drivers and Applications Drivers and applications are software that enables Windows (or another operating system) to communicate with the hardware devices and software in your computer. Devices such as video and sound cards require drivers to function correctly within Windows and require applications to enable users to adjust hardware settings. The Windows reinstallation includes drivers for most devices, but device-specific drivers may have to be downloaded and installed separately.
Reinstallation sequence for drivers and applications Driver installation is critical if you have reinstalled the Windows operating system on your Dell computer. Install the drivers in the correct sequence for your computer to function correctly. In some scenarios, you may have to reinstall or update the device driver if you are encountering any issues with a specific device. For more information, see the Dell knowledge-based article SLN148687 at www.dell.com/support.com.
6. Click Download to download software package for your computer. 7. After the download is complete, navigate to the folder where you saved the chipset driver files. 8. Double-click the file icon and follow the instructions on the screen. 2. Intel Rapid Storage Technology Driver and Management Console The IRST software package enables and enhances high-performance Serial ATA (SATA) and SATA RAID capabilities for supported operating systems.
7. After the download is complete, navigate to the folder where you saved the file. 8. Double-click the file icon and follow the instructions on the screen. Downloading and installing the IRST APPX 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or 4. manually browse for your computer model. Click Drivers & downloads. 5.
4. PCI-E memory card reader Driver The Windows operating system does not include the media-card reader driver. Install the Realtek driver, that is available for download on the Dell support site. Downloading and installing the PCI-E memory card reader driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or 4.
6. Click Download to download software package for your computer. 7. After the download is complete, navigate to the folder where you saved the file. 8. Double-click the file icon and follow the instructions on the screen. Downloading and installing the Intel Manageability and Security Status Application 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit.
Camera driver 8. Double-click the file icon and follow the instructions on the screen. 7. Ethernet Network Controller Driver Ethernet Network Controller driver enable Ethernet features in your computer. The software package is available on the Dell support site. Downloading and installing the LAN driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or 4. manually browse for your computer model. Click Drivers & downloads. 5. Scroll down the page and select Network in Category. 6. Click Download to download the Wi-Fi/BT driver for your computer. 7. 8. After the download is complete, navigate to the folder where you saved file. Double-click the file icon and follow the instructions on the screen. 9. Graphics The Windows operating system includes the VGA graphics driver only.
Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or 4. manually browse for your computer model. Click Drivers & downloads 5. Scroll down the page and select Application in Category. 6. Click Download to download the application for your computer. 7. After the download is complete, navigate to the folder where you file. 8. Double-click the file icon and follow the instructions on the screen. .NET Framework The .
Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers, software updates, and so on. www.dell.com/support Dell knowledge base articles for a variety of computer concerns 1. Go to www.dell.com/support. . 2. Type the subject or keyword in the Search box. 3. Click Search to retrieve the related articles. Learn and know the following information See Me and My Dell at www.dell.
