Dell OptiPlex 9010/7010 Small Form Factor Owner's Manual Regulatory Model: D03S Regulatory Type: D03S002
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Working on Your Computer....................................................................................................... 5 Before Working Inside Your Computer.....................................................................................................................5 Turning Off Your Computer....................................................................................................................................... 6 After Working Inside Your Computer....................
Removing the Heat Sink .........................................................................................................................................31 Installing the Heat Sink...........................................................................................................................................34 Removing the Processor.........................................................................................................................................
Working on Your Computer 1 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that shipped with your computer. • A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.
5. Press and hold the power button while the computer is unplugged to ground the system board. 6. Remove the cover. CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 2. Connect any telephone or network cables to your computer. 3. Connect your computer and all attached devices to their electrical outlets. 4. Turn on your computer. 5. If required, verify that the computer works correctly by running the Dell Diagnostics.
Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe Removing the Cover 1. Follow the procedures in Before Working Inside Your Computer. 2. Pull up the cover-release latch at the side of the computer. 3.
3. Follow the procedures in After Working Inside Your Computer. Removing the Front Bezel 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Pry the front bezel retention clips away from the chassis. 4. Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis. Then, lift the chassis and remove the front bezel from the computer.
Installing the Front Bezel 1. Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front. 2. Push the bezel toward the computer to engage the front bezel retention clips until they click into place. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer. Removing The Wireless Local Area Network (WLAN) Card 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3.
Installing The WLAN Card 1. Insert the WLAN card into the connector on the system board and press down until it is securely in place. Fix the latch. 2. Place the antenna puck on the connector and tighten the screws that secure it to the computer. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer. Removing the Drive Cage 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. cover b.
3. Remove the data cable and power cable from the back of the drive. 4. Slide the drive-cage handle toward the back of the computer into the unlocked position.
5. Rotate the drive cage upward using the handle and lift the drive cage free off the chassis. Installing the Drive Cage 1. Place the drive cage on the edge of the computer to allow access to the cable connectors on the hard drive. 2. Connect the data cable and power cable to the back of the hard drive. 3. Flip over the drive cage and insert it into the chassis. The drive cage tabs are secured by the slots in the chassis. 4.
3. Remove the data cable and power cable from the back of the optical drive. 4. Lift the blue tab and slide the optical drive inwards to remove it from the computer.
5. Pry the sides of the bracket to remove the optical drive. Installing the Optical Drive 1. Insert the optical drive into the bracket. 2. Lift the blue tab and slide the optical drive outwards to insert it into the computer. 3. Connect the data cable and power cable to the optical drive. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer. Removing the Hard Drive 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3.
4. Flex the hard-drive bracket and then remove the hard drive from the bracket. 5. Release the screws that secure the hard drive to the top of the hard-drive bracket. 6. Release the screws that secure the hard drive to the underside of the hard-drive bracket. Installing the Hard Drive 1. Tighten the screws to secure the hard drive to the hard-drive bracket. 2. Flex the hard-drive bracket and then insert the hard drive into the bracket.
3. Press the retention clips inwards and slide the hard-drive bracket into the drive cage. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer. Removing the Intrusion Switch 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Disconnect the intrusion-switch cable from the system board. 4. Slide the intrusion switch inwards and remove it from the system board.
Installing the Intrusion Switch 1. Insert the intrusion switch into the chassis rear and slide it outward to secure it. 2. Connect the intrusion-switch cable to the system board. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer. Removing The Expansion Card 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. cover b. front bezel 3. 18 Rotate the release tab on the card-retention latch upward.
4. Pull the release lever away from the expansion card until you release the securing tab from the dent in the card. Then, ease the card up and out of its connector and remove it from the computer. Installing The Expansion Card 1. Insert the expansion card into the connector on the system board and press down to secure it in place. 2. Install the: a. front bezel b. cover 3. Follow the procedures in After Working Inside Your Computer.
Memory Module Guidelines To ensure optimal performance of your computer, observe the following general guidelines when configuring your system memory: • Memory modules of different sizes can be mixed (for example, 2 GB and 4 GB). But, all populated channels must have identical configurations. • Memory modules must be installed beginning with the first socket. NOTE: The memory sockets in your computer may be labeled differently depending on the hardware configuration. For example, A1, A2 or 1,2,3.
Installing the Memory 1. Insert the memory modules into the connectors on the system board. 2. Press down on the memory modules until the retention clips spring back to secure them in place. 3. Install the: a. drive cage b. front bezel c. cover 4. Follow the procedures in After Working Inside Your Computer. Removing the Coin-Cell Battery 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. cover b. front bezel 3.
Installing the Coin-Cell Battery 1. Place the coin-cell battery into its slot on the system board. 2. Press the coin-cell battery downward till the release latch springs back into place and secures it. 3. Install the: a. front bezel b. cover 4. Follow the procedures in After Working Inside Your Computer. Removing the System Fan 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. cover b. front bezel c. drive cage 3.
4. Release the cable from the restraint. 5. Pry and remove the system fan away from the grommets securing it to the computer. Then, press the grommets inward along the slots and pass through the chassis.
Installing the System Fan 1. Place the system fan in the chassis. 2. Pass the grommets through the chassis and slide outward along the grooves to secure them in place. 3. Thread the fan cable through the restraint and connect it to the system board. 4. Install the: a. drive cage b. front bezel c. cover 5. Follow the procedures in After Working Inside Your Computer. Removing the Speaker 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. cover b. front bezel c.
Installing the Speaker 1. Place the speaker at the appropriate location on the chassis rear. 2. Press the speaker-securing tab and slide the speaker towards the left of the computer to secure it. 3. Connect the speaker cable to the system board. 4. Install the: a. drive cage b. front bezel c. cover 5. Follow the procedures in After Working Inside Your Computer. Removing the Power-Switch Cable 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. cover b.
4. Press in the retention clips and slide the power-switch cable out through the front of the computer. Installing the Power-Switch Cable 1. Slide the power-switch cable in through the front of the computer. 2. Secure the power-switch cable to the chassis. 3. Thread the power-switch cable into the chassis clip. 4. Connect the power-switch cable to the system board. 5. Install the: a. drive cage b. front bezel c. cover 6. Follow the procedures in After Working Inside Your Computer.
c. drive cage 3. Disconnect and un-thread the I/O panel/ FlyWire cable from the fan-shelter clip and heat sink. 4. Remove the screw that secures the I/O panel to the chassis. Then, slide the I/O panel to the right to release and remove from the computer. Installing the Input/Output (I/O) Panel 1. Insert the I/O panel into the slot on the chassis front. 2. Slide the I/O panel towards the left of the computer to secure to the chassis. 3. Tighten the screw to secure the I/O panel to the chassis. 4.
Removing the Power Supply 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. cover b. front bezel c. drive cage 3. Disconnect the 4-pin power cable from the system board and un-thread the cable from the chassis clips. 4. Remove the power cable from the restraint.
5. Lift the spacer out of the computer. 6. Disconnect the 24-pin power cable from the system board.
7. Remove the screws that secure the power supply to the back of the computer. 8. Push in on the blue release tab beside the power supply, and slide the power supply towards the front of the computer. 9. Lift the power supply out of the computer.
Installing the Power Supply 1. Place the power supply in the chassis and slide outward to secure it. 2. Tighten the screws securing the power supply to the back of the computer. 3. Insert the spacer. 4. Connect the 24–pin power cable to the system board. 5. Thread the 4–pin power cable into the restraint and chassis clips. 6. Connect the power cable to the system board. 7. Install the: a. drive cage b. front bezel c. cover 8. Follow the procedures in After Working Inside Your Computer.
3. Press the clip to release and disconnect the heat-sink assembly cable from the system board. 4. Release the I/O Board/FlyWire cable from the routing channel on the heat sink.
5. Press the clip to release and disconnect the fan cable from the system board. 6. Loosen the captive screws, lift the heat sink assembly upwards, and then remove it from the computer. Lay the assembly with the fan facing downwards, and with the thermal grease facing upwards.
Installing the Heat Sink 1. Place the heat sink assembly into the chassis. 2. Tighten the captive screws to secure the heat-sink assembly to the system board. 3. Connect and thread the I/O Board/FlyWire cable to the routing channel on the heat sink. 4. Connect the fan cable to the system board. 5. Connect the heat sink assembly cable to the system board. 6. Install the: a. drive cage b. front bezel c. cover 7. Follow the procedures in After Working Inside Your Computer.
Installing the Processor 1. Insert the processor into the processor socket. Ensure the processor is properly seated. 2. Press the release lever down and then move it inward to secure it with the retention hook. 3. Install the heat sink. 4. Install the drive cage. 5. Install the front bezel. 6. Install the cover. 7. Follow the procedures in After Working Inside Your Computer. Removing the System Board 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. b. c. d.
4. Remove the screws that secure the system board to the chassis. 5. Turn the hex screw counter clockwise and remove from the system board.
6. Remove the system board from the chassis.
System Board Components The following image displays the system board layout. 1. RTC reset jumper 2. intrusion-switch connector 3. power connector 4. processor 5. system fan connector 6. password jumper 7. power switch connector 8. memory module connectors 9. system fan connector 10. system power connector 11. internal speaker connector 12. PCI Express x16 connectors 13. SATA connectors 14. front-USB connector 15. coin-cell battery Installing the System Board 1.
6. Follow the procedures in After Working Inside Your Computer.
System Setup 3 System Setup enables you to manage your computer hardware and specify BIOS‐level options.
Table 1. Navigation Keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only. Moves to the previous page till you view the main screen.
Option Description Date/Time Allows you to set the date and time. The changes to the system date and time takes effect immediately. Table 3. System Configuration Option Description Integrated NIC Allows you to enable or disable the integrated network card. You can set the integrated NIC to: • • • • Disabled Enabled Enabled w/PXE Enabled w/ImageServer NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.
Option Description If USB port is disabled, the operation system cannot see any device attached to this port. The options for USB configuration differ based on the form factors: For Mini-Tower, Desktop, Small Form Factor the options are: • • • • Enable Boot Support Enable Rear Dual USB Ports Enable Rear Quad USB Ports Enable Front USB Ports For Ultra Small Form Factor, the options are: • • • • Enable Boot Support Enable Rear Dual USB 2.0 Ports Enable Rear Dual USB 3.
Option Description Password Configuration This field controls the minimum and maximum number of characters allowed for the admin and system passwords. • • • • Password Bypass Admin Password Min Admin Password Max System Password Min System Password Max Allows you to bypass the System Password and the internal HDD password prompts during a system restart. • • Disabled - Always prompt for the system and internal HDD password when they are set. This option is disabled by default.
Option Description • Enable Admin Setup Lockout - This option is not set by default. Table 5. Secure Boot Option Description Secure Boot Enable Allows you to enable or disable Secure Boot feature • • Expert key Management Disable Enable Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom Mode option is disabled by default.
Option Description • Hyper-Thread Control Enabled - Allows the Intel TurboBoost driver to increase the performance of the CPU or graphics processor. Allows you to enable or disable the Hyper-Threading technology. This option is disabled by default. Table 7. Power Management Option Description AC Recovery Specifies how the computer will respond when AC power is applied after an AC power loss.
Option Description • • WLAN Only - Allows the system to be powered on by special WLAN signals. (For Ultra Small Form Factor only) LAN or WLAN - Allows the system to be powered on by special LAN or WLAN signals. (For Ultra Small Form Factor only) This option is Disabled by default. Block Sleep This option lets you block entering to sleep (S3 state) in operating system environment. • Block Sleep (S3 state) - This option is disabled by default. Table 8.
Option Description SERR Messages Controls the SERR message mechanism. This option is not set by default. Some graphics cards require that the SERR message mechanism be disabled. Table 11. Image Server Option Description Lookup Method Specifies how the ImageServer looks up the server address. • • Static IP DNS (enabled by default) NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer.
Table 12. System Logs Option Description BIOS events Displays the system event log and allows you to clear the log. • Clear Log Updating the BIOS It is recommended to update your BIOS (system setup), on replacing the system board or if an update is available. For laptops, ensure that your computer battery is fully charged and connected to a power outlet 1. Re-start the computer. 2. Go to dell.com/support. 3. Enter the Service Tag or Express Service Code and click Submit.
System and Setup Password You can create a system password and a setup password to secure your computer. Password Type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. CAUTION: The password features provide a basic level of security for the data on your computer.
Deleting or Changing an Existing System and/or Setup Password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. To enter the System Setup, press immediately after a power-on or reboot. 1. In the System BIOS or System Setup screen, select System Security and press .
Diagnostics 4 If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
Troubleshooting Your Computer 5 You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED. The diagnostic LED is only active and visible during the POST process. Once the operating system starts to load, it is no longer visible.
Amber LED State Description 3,6 possible system board resource and/or hardware failure 3,7 some other failure with messages on screen Beep Code The computer can emit a series of beeps during start-up if the display does not show errors or problems. These series of beeps, called beep codes, identify various problems. The delay between each beep is 300 ms, the delay between each set of beeps is 3 sec, and the beep sound lasts 300 ms.
Error Message Description Data error The floppy or hard drive cannot read the data. For the Windows operating system, run the chkdsk utility to check the file structure of the floppy or hard drive. For any other operating system, run the appropriate corresponding utility. Decreasing available memory One or more memory modules may be faulty or improperly seated. Re-install the memory modules and, if necessary, replace them.
Error Message Description read value expecting value Memory double word A memory module may be faulty or improperly seated. Reinstall the memory modules and, if logic failure at necessary, replace them. address, read value expecting value Memory odd/even logic failure at address, read value expecting value A memory module may be faulty or improperly seated.
Error Message Description Time-of-day clock stopped The battery might be dead. Time-of-day not setplease run the System Setup program The time or date stored in System Setup does not match the computer clock. Timer chip counter 2 failed A chip on the system board may be malfunctioning. Unexpected interrupt The keyboard controller may be malfunctioning or a memory module may be loose.
6 Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (Start icon) → Help and Support, and then select the option to view information about your computer. Table 15. Processor Feature Specification Processor type • • • • • Intel Core i3 series Intel Core i5 series Intel Core i7 series Intel Pentium Dual Core series Intel Celeron series NOTE: Intel Celeron series is only available for the Dell OptiPlex 7010.
Table 17. Video Feature Specification Integrated • • • Discrete Intel HD Graphics (Celero/Pentium CPU-GPU) Intel HD Graphics 2000 (iCore DC/QC Intel 7 Series Express Chipset CPU-GPU combo) Intel HD Graphics 2500/4000 (i3/i5/i7 DC/QC Intel 7 Series Express Chipset CPU-GPU Combo) PCI Express x16 graphics adapter Table 18. Audio Feature Specification Integrated two Channel High Definition Audio Table 19.
Feature Specification Desktop up to one low-profile card Small Form Factor none Ultra Small Form Factor none PCI Express x1: Mini-Tower up to three full-height cards Desktop up to three low-profile cards Small Form Factor up to two low-profile cards Ultra Small Form Factor none PCI-Express x16: Mini-Tower up to two full-height cards Desktop up to two low-profile cards Small Form Factor up to two low-profile cards Ultra Small Form Factor none Mini PCI Express: Mini-Tower none Deskto
Table 24. External Connectors Feature Specification Audio: Front Panel one microphone connector and one headphone connector Back Panel one line-out connector and one line-in/microphone connector Network Adapter one RJ45 connector Serial one 9-pin connector; 16550 C compatible Parallel one 25-pin connector (optional for mini-tower, desktop and small form factor) USB 2.
Feature Specification Mini PCI Express data width (maximum) – one PCI Express lane and one USB interface: Mini-Tower, Desktop, Small Form Factor none Ultra Small Form Factor one 52-pin connector Serial ATA: Mini-Tower four 7-pin connectors Desktop three 7-pin connectors Small Form Factor three 7-pin connectors Ultra Small Form Factor two 7-pin connectors Memory: Mini-Tower, Desktop, Small Form Factor four 240-pin connectors Ultra Small Form Factor two 240-pin connectors Internal USB: Mini-
Table 26. Controls and Lights Feature Specification Front of the computer: Power button light White light — Solid white light indicates power-on state; blinking white light indicates sleep state of the computer. Drive activity light White light — Blinking white light indicates that the computer is reading data from or writing data to the hard drive. Back of the computer: Link integrity light on integrated network adapter Green — a good 10 Mbps connection exists between the network and the computer.
Table 28. Physical Dimension Physical Height Mini-Tower Width Depth Weight 36.00 cm (14.17 inches) 17.50 cm (6.89 inches) 41.70 cm (16.42 inches) 9.40 kg (20.72 lb) Desktop 36.00 cm (14.17 inches) 10.20 cm (4.01 inches) 41.00 cm (16.14 inches) 7.90 kg (17.42 lb) Small Form Factor 29.00 cm (11.42 inches) 9.30 cm (3.66 inches) 31.20 cm (12.28 inches) 6.00 kg (13.22 lb) Ultra Small Form Factor 23.70 cm (9.33 inches) 3.30 kg (7.28 lb) 6.50 cm (2.56 inches) 24.00 cm (9.45 inches) Table 29.
Contacting Dell 7 To contact Dell for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Verify your country or region in the Choose a Country/Region drop-down menu at the bottom of the page. 3. Click Contact Us on the left side of the page. 4. Select the appropriate service or support link based on your need. 5. Choose the method of contacting Dell that is convenient for you.
