Contents: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Introduction Setup and Operation Using the System Setup Program Installing Upgrades Troubleshooting Specifications NOTE: You can obtain the latest version of this document from the Dell Web support site at http://support.dell.com. Model DCP Notes, Notices, and Cautions Throughout this guide, there may be blocks of text printed in bold type or in italic type.
Contents: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own. Initial release: 9 Jun 1999 Last revised: 17 Feb 2000 file:///C|/infodev/2013/eDoc/OpGX1/UG/index.
Introduction: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Introduction: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview Manageability Features System Features Security Features Hardware Features ENERGY STAR® Compliance Software Features Overview Dell OptiPlex GX1 small-form-factor systems are high-speed, expandable personal computers designed around the Intel® Pentium® II or III microprocessor.
Introduction: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Self-Monitoring and Analysis Reporting Technology II (SMART II) support, which warns you at system start-up if your hard-disk drive has become unreliable. To take advantage of this technology, you must have a SMART II-compliant hard-disk drive in your computer. All hard-disk drives shipped with OptiPlex GX1 systems are SMART II-compliant.
Introduction: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 800 x 600 True-color (32 bpp) 85 Hz 4 MB 1024 x 768 True-color (32 bpp) 85 Hz 4 MB 1280 x 1024 True-color (32 bpp) 75 Hz 8 MB 1600 x 1200 65,536 colors (16 bpp) 75 Hz 8 MB 2X AGP provides a dedicated bus from the video subsystem to the system chip set.
Introduction: Dell OptiPlex GX1 Small-Form-Factor System User's Guide The System Setup program for quickly viewing and changing the configuration information for your system. For more information on this program, see "System Setup Program." Enhanced security features (a setup password, a system password, a system-password lock option, a write-protect option for diskette drives, and automatic display of the system's service tag number) available through the System Setup program.
Introduction: Dell OptiPlex GX1 Small-Form-Factor System User's Guide On systems running Windows 95, Windows 98, and Windows NT 4.0, the Dell OpenManage program is available in client and administrator versions. The Dell OpenManage administrator version enables system administrators to view, manage, and inventory remote systems in a Dell DMI client network and incorporates the following manageability features, which are based on the DMI 2.0 specification.
Introduction: Dell OptiPlex GX1 Small-Form-Factor System User's Guide compliant video subsystem and monitor. Automated inventory control of one or more groups for the remote systems in a Dell DMI network. Network administrators can automate inventory to occur every day, week, or month at a certain hour, on the hour; or they can enable inventory as needed. Dell OpenManage creates a text file for the group(s) and saves it to a user-defined directory.
Introduction: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Wakeup On LAN The Wakeup On LAN feature allows you to remotely turn on a Managed PC system that is in a sleep state. The ability to turn on the Managed PC systems remotely allows you to perform remote computer setup, software downloading and installation, file updates, and asset tracking after hours and on weekends when users are not using the systems and network traffic is at a minimum.
Introduction: Dell OptiPlex GX1 Small-Form-Factor System User's Guide and then lock the padlock. On the back of the computer are a security cable slot and padlock ring (see Figure 3 in "Setup and Operation") for attaching commercially available antitheft devices. (The padlock ring is recessed inside the cover.) Security cables for personal computers usually include a segment of galvanized cable with an attached locking device and key.
Introduction: Dell OptiPlex GX1 Small-Form-Factor System User's Guide manufacturers to reduce air pollution by promoting energy-efficient computer products. The EPA estimates that use of ENERGY STAR® computer products can save computer users up to two billion dollars annually in electricity costs.
Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Setup and Operation: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Getting Started Security Cable Slot and Padlock Ring Connecting Peripheral Devices Using the System Password Feature Controls and Indicators Using the Setup Password Feature Chassis Intrusion Disabling a Forgotten Password Getting Started If you need to set up your computer system yourself (rather than having it set up by
Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 11 Serial port 1 connector When you connect external devices to your computer's back panel, follow these guidelines: Check the documentation that accompanied the device for specific installation and configuration instructions. For example, you must connect most devices to a particular input/output (I/O) port or connector to operate properly.
Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Your system contains two Universal Serial Bus (USB) connectors for attaching USB-compliant devices. USBcompliant devices are typically peripherals such as keyboards, mice, printers, and computer speakers. If you reconfigure your hardware, you may need pin number and signal information for the USB connectors. Click one of the pins in the illustration for information on a particular signal.
Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide The default designations for these integrated serial ports are COM1 for serial port 1 and COM2 for serial port 2. Port designations are used in software installation procedures to identify the port used by a device—for example, specifying the port used by a modem when installing communications software.
Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide The power indicator in the center of the power button lights up when the computer is receiving power. Use the power indicator to help you identify a system problem if the system does not boot when you press the power button to turn on the computer. CAUTION: Before you remove DIMMs, see "Safety First—For You and Your Computer.
Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Table 2.
Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Use the the Chassis Intrusion options in the System Setup program to reset the alarm so that future intrusions are detected. Security Cable Slot and Padlock Ring On the back of the computer are a security cable slot and padlock ring (see Figure 3) for attaching commercially available antitheft devices. (The padlock ring is recessed inside the cover.
Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Existing System Password"). If you assign and later forget a system password, you must remove the computer cover to change a jumper setting that disables the system password feature (see "Disabling a Forgotten Password"). Note that you erase the setup password at the same time.
Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 5. To confirm your password, type it a second time and press . The password setting changes to Enabled. Your system password is now set; you can exit the System Setup program and begin using your system. Note, however, that password protection does not take effect until you reboot the system by pressing the reset button or by turning the system off and then on again.
Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide To delete or change an existing system password, perform the following steps: 1. Enter the System Setup program, and verify that Password Status is set to Unlocked. 2. Reboot your system to force it to prompt you for a system password. 3. When prompted, type the system password. 4. Press to disable the existing system password, instead of pressing to continue with the normal operation of your system. 5.
Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Operating Your System With a Setup Password Enabled If Setup Password is set to Enabled, you must enter the correct setup password before you can modify the majority of the System Setup options. When you start the System Setup program, the System Setup screen appears with Setup Password highlighted, prompting you to type the password.
Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 3. Replace the computer cover. 4. Reconnect your computer and peripherals to an electrical outlet, and then turn them on. Booting your system with the PSWD jumper plug removed erases the existing password(s). 5. Enter the System Setup program, and verify that the password is disabled. Proceed to step 6 if you want to assign a new password.
Using the System Setup Program: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Using the System Setup Program: Dell™ OptiPlex™ GX1 SmallForm-Factor System User's Guide Overview System Setup Navigation Keys Entering the System Setup Program System Setup Options System Setup Screens Overview Each time you turn on your computer system or press the reset button, the system compares the hardware installed in the system to the hardware listed in the system configuration infor
Using the System Setup Program: Dell OptiPlex GX1 Small-Form-Factor System User's Guide logo screen. If you wait too long and your operating system begins to load into memory, let the system complete the load operation; then shut down the system and try again. NOTE: To ensure an orderly system shutdown, consult the documentation that accompanied your operating system. You can also enter the System Setup program by responding to certain error messages. See "Responding to Error Messages.
Using the System Setup Program: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Information on the two System Setup screens is organized in five boxed areas: Configuration options The box on the left half of both screens lists the options that define the installed hardware in your computer. Fields beside the options contain settings; those that appear bright on the screen can be changed. Settings that you cannot change because they are determined by the system appear less bright.
Using the System Setup Program: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Table 1 lists the keys you use to view or change information on the System Setup screens and to exit the program. Table 1. System-Setup Navigation Keys Keys Action Moves to the next field. Moves to the previous field. Cycles through the options in a field. In many fields, you can also type the appropriate value. Scrolls through help information. Switches between Page 1 and Page 2.
Installing Upgrades: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Installing Upgrades: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Inside Your Computer Microprocessor Expansion Cards Battery System Memory CD-ROM Drives Video Memory Hard-Disk Drives Back to Contents Page file:///C|/infodev/2013/eDoc/OpGX1/UG/install.
Troubleshooting: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Troubleshooting: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Basic Checks External Components Messages and Codes Internal Components Software Checks Getting Help Dell Diagnostics Back to Contents Page file:///C|/infodev/2013/eDoc/OpGX1/UG/trouble.
Specifications: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Specifications: Dell ™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Processor Ports Memory Key Combinations System Information Controls and Indicators Video Power Audio Physical Expansion Bus Environmental Drives Processor Microprocessor type Intel® Pentium® II or Pentium III microprocessor Internal cache 32 kilobyte (KB) (16-KB data cache, 16-KB instruction cache) L2 cache memory 512-KB
Specifications: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Basic input/output system (BIOS) address F0000h System Information System chip set Intel 440BX PIIX4e Data bus width 64 bits Address bus width 32 bits Direct memory access (DMA) channels Eight Interrupts 15 System BIOS 2-megabit (Mb) flash chip System clock 66 or 100 MHz (matches external bus speed) Video Video type Integrated ATI Rage Pro (AGP 2X) graphics Video memory 4 MB standard (upgradable to 8 MB) synchronous
Specifications: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 120 pins PCI expansioncard connector size 32 bits PCI expansioncard connector data width (maximum) Drives Externally accessible bays One 3.5-inch bay for a 3.5-inch diskette drive; one 5.
Specifications: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 6-pin mini-DIN PS/2compatible mouse Two USB-compliant connectors Universal Serial Bus (USB) Miniature audio jack Audio line-in Miniature audio jack Audio line-out (amplified source) Miniature audio jack Microphone Internally accessible: 40-pin connector on PCI local bus Primary EIDE hard-disk drive 40-pin connector on PCI local bus Secondary EIDE hard-disk drive 34-pin connector Diskette drive 40-pin connector ATI multimedia 4-pin conn
Specifications: Dell OptiPlex GX1 Small-Form-Factor System User's Guide <\> Toggles microprocessor speeds on 101-key keyboard (in MS-DOS® real mode only) <#> Toggles microprocessor speeds on 102-key keyboard (in MS-DOS real mode only) or Starts the System Setup program (during power-on system test [POST] only) or Automatically starts (boots) the system from the network environment specified by the Managed Boot Agent (MBA) rather than from one
Specifications: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Height 9.1 cm (3.6 inches) Width 31.8 cm (12.5 inches) Depth 37.8 cm (14.9 inches) Weight 6.6 kilograms (kg) (14.5 pounds [lb]) Environmental Temperature: 10° to 35°Celsius (C) (50° to 95°Fahrenheit [F]) Operating –40° to 65°C (–40° to 149°F) Storage Relative humidity 20% to 80% (noncondensing) Maximum vibration: 0.25 gravities (G) at 3 to 200 Hz at 1 octave/min Operating 0.
System Memory: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page System Memory: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview Removing DIMMs Installing DIMMs Overview You can increase system memory up to 768 megabytes (MB) by using synchronous dynamic random-access memory (SDRAM) dual in-line memory modules (DIMMs). Figure 3 in "Inside Your Computer" shows the location of the DIMM sockets on the system board.
System Memory: Dell OptiPlex GX1 Small-Form-Factor System User's Guide NOTE: Press the top center of the DIMM, and then press the top corners of the DIMM. This action firmly seats the DIMM in the socket, which allows the securing clips to snap into place around the end of the DIMM. Figure 1. Installing a DIMM 1 Securing clips (2) 2 Slots (2) 4. Replace the computer cover, and reconnect your computer and peripherals to their electrical outlets and turn them on.
System Memory: Dell OptiPlex GX1 Small-Form-Factor System User's Guide socket (see Figure 2). It should pop out slightly. Figure 2. Removing a DIMM 1 Securing clips (2) Back to Contents Page file:///C|/infodev/2013/eDoc/OpGX1/UG/memory.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Dell™ Diagnostics: Dell OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview Confirming the System Configuration Information Features of the Dell Diagnostics How to Use the Menu When to Use the Dell Diagnostics Main Menu Categories Before You Start Testing Tests in the Dell Diagnostics Starting the Dell Diagnostics Error Messages How to Use the Dell Diagnostics Overview Unlike many diagnostic
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide group Status messages that inform you whether test groups or subtests were completed successfully Error messages that appear if any problems are detected When to Use the Dell Diagnostics Whenever a major component or device in your computer system does not function properly, you may have a component failure.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Starting the Dell Diagnostics Perform the following steps to start the diagnostics: 1. Turn on the system. 2. Enter the System Setup program by restarting the computer and pressing when prompted. 3. Confirm that all ports are enabled. Also, make sure that the Boot Sequence option is set to Diskette First. 4. Place your Dell Diagnostics diskette in the diskette drive, and press to restart the system. 5.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide How to Use the Dell Diagnostics When you select Run Specific Tests from the Diagnostics Menu, the main screen of the diagnostics appears (see Figure 2). The main screen lists the diagnostic test groups, gives information about the configuration of your computer system, and allows you to select categories from a menu. From this screen, you can enter two other types of screens.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Confirming the System Configuration Information When you boot your system from the Dell ResourceCD, the diagnostics checks your system configuration information and displays it in the System Configuration area on the main screen.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide If you want more information about a test group or subtest, move the highlight to the About option and press . After reading the information, press the key to return to the previous screen. Main Menu Categories Eight categories are listed in the Main menu of the diagnostics main screen: Run, Select, Subtest, Options, Test Limits, About, Key-Help, and Quit.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Subtest Most of the test groups consist of several subtests. Use the Subtest category to select individual subtests within the test group(s). When you select Subtest, many of the same categories as those on the Main menu are displayed: Run, Select, Options, Test Limits, About, Key-Help, and Quit Menu. Each of these categories is explained in the following subsections.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide The Key-Help category in the Subtest menu displays a list of key controls available. Quit Menu Under Subtest The Quit Menu category in the Subtest menu returns you to the Main menu. Options Table 1 lists all of the possible values for each global parameter of Options. A brief description of each parameter follows the table.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide are specifying that there be no limit on the number of errors that can occur—testing will not be stopped, regardless of the number of errors. Pause for User Response If this parameter value is set to Yes, the diagnostics pauses when one of the following occurs: Your interaction is needed to verify the Video Test Group screens or the Keyboard Test Group key functions or other types of interaction such as inserting a diskette.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide the previous subsection, "Output Device for Status Messages." After running particular diagnostic tests and viewing the error messages generated by the tests in the result file, you can erase the contents of the file so that it is clear for the next set of messages generated. Otherwise, the next messages are added at the end of the previous ones in the file. Test Limits NOTE: The Dell Diagnostics sets default limits on all tests.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Tests in the Dell Diagnostics To troubleshoot components or devices, run the appropriate test (test group or subtest) in the diagnostics on your diagnostics diskette. The diagnostics exercises the functional components and devices of your computer system more vigorously and thoroughly than they are exercised during normal operation. The diagnostics is organized by components into test groups and subtests within each test group.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide resident instructions. Video Video Memory Test Video Hardware Test Text Mode Character Test Text Mode Color Test Text Mode Pages Test Graphics Mode Test Color Palettes Test Solid Colors Test Tests the video subsystem and monitor by checking various aspects of video output.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Eject Removable Media Display Information types of SCSI devices installed and the resources allocated to them. Network Interface Registers Test Internal Loopback Test External Loopback Test Shared RAM Test Display Information Tests the read and write access capability to the NIC registers. Also tests the ability of the NIC to transmit and receive data.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Why Run a RAM Test? Faulty memory can cause a variety of problems that may not, at first glance, appear to be happening in RAM. If your computer is displaying one or more of the following symptoms, run the subtests in the RAM Test Group to verify that the memory is not at fault: A program is not running as usual, or a proven piece of software appears to malfunction and you confirm that the software itself is not at fault.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Interrupt Controller Test Generates an interrupt on each interrupt request (IRQ) line to verify that devices using that line can communicate with the microprocessor and that the interrupt controllers send the correct memory addresses to the microprocessor. Reset Button Test Confirms that the reset button works. System Speaker Test Checks the functionality of the speaker by generating eight tones.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide The following symptoms usually suggest a problem with a component or subassembly that warrants running a System Set subtest: A program is not running as usual, or a proven piece of software appears to malfunction and you confirm that the software itself is not at fault. (You can confirm that the software is functioning properly by moving it to another computer and running it there.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Text Mode Character Test Checks the video subsystem’s ability to present data in text modes. Text Mode Color Test Checks the video subsystem’s ability to present color in text modes. Text Mode Pages Test Checks the video subsystem’s ability to map and present all available video pages on the screen, one page at a time. Graphics Mode Test Checks the video subsystem’s ability to present data and color in graphics modes.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Mode Pages Test, and Graphics Mode Test. Keyboard Test Group The subtests in the Keyboard Test Group verify the correct operation of your keyboard and the keyboard controller chip.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Mouse Test The Mouse Test checks the functionality of the mouse controller (which coordinates cursor movement on the screen with corresponding movement of your mouse or touch pad) and the operation of the mouse keys/touch pad. There are no subtests for the Mouse Test Group. Why Run the Mouse Test? Mouse or touch pad problems are as likely to originate in RAM as they are to be caused by a faulty mouse or touch pad.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide diskette can be written to correctly Why Run a Diskette Drives Test? Very often, a diskette drive problem may first appear to be a diskette problem. A box of defective diskettes might produce faulty-drive error messages. The test results can be confusing, so Dell suggests running the subtests in the Diskette Drives Test Group more than once using diskettes from different sources.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Similar to the Read Test, but no data is transferred from the drive to the system. Write Test Positions the read/write heads at each block of the drive and verifies that all tracks on the drive can be written to correctly. SMART Test Checks to see if a hard-disk drive's internal error thresholds have been exceeded, which might predict impending hard-disk drive failure. If any thresholds have been exceeded, the test fails.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide such as a printer and a mouse, that are connected to the computer through a serial or infrared port. The subtests in this test group are not intended as a diagnostic test for the actual peripheral attached to each port.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide If a peripheral works intermittently or produces intermittent errors, the port may be faulty. If the computer displays an error message that is related to the external device connected to a port, but corrections to the device do not resolve the error, run the appropriate subtest in the Serial/Infrared Ports Test Group.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Another possible cause for errors is the external device. Use the documentation that came with the peripheral to troubleshoot it and confirm that it is working properly. (Most printers have a self-test.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Causes the CD-ROM drive to begin playing the first audio track on an audio CD. To determine whether the test passed, listen to the audio output of the drive. NOTE: To conduct the Audio Output Test, you must select it individually. It will not run as part of the test group. Eject Removable Media Causes a CD-ROM drive to eject its CD or a SCSI tape drive to eject its tape cartridge.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Places the controller into its various internal loopback modes and tests its ability to transmit and receive data. NOTE: For some controllers, this test is not applicable. External Loopback Test Places the controller into its various external loopback modes and tests its ability to transmit and receive data. A loopback plug is required to perform this test. NOTE: For some controllers, this test is not applicable.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide NOTE: The following subtests are only applicable for systems with built-in speakers.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide If you do not hear sounds from your built-in speakers when you expect to, it is possible that your operating system or sound application uses resource settings different from those of the audio controller in the computer. In the absence of an expected sound, first check the documentation that accompanied your operating system or sound application to see if the sound features are correctly configured to work with the computer.
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Error Messages When you run a test group or subtest in the Dell Diagnostics, error messages may result. These particular error messages are not covered in this section because the errors that generate these messages can be resolved only with Dell technical assistance. Record the messages on a copy of the Diagnostics Checklist.
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page System Setup Options: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Time Power Management Date Wakeup On LAN Diskette Drive A, Diskette Drive B, and Use ZIP as A or B Drives: Primary and Secondary Sound Reserved Memory Mouse CPU Speed Serial Port 1 and Serial Port 2 Num Lock Parallel Port Chassis Intrusion Parallel Mode DAC Snoop IDE Hard Disk ACPI Diskette Keyboard Errors Spe
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Date resets the date on the computer’s internal calendar. Your system automatically displays the day of the week corresponding to the settings in the three fields that follow (month, day-of-month, and year). To change the date, press the right-arrow key to increase the number in the highlighted field or press the left-arrow key to decrease the number. If you prefer, you can type numbers in the month and day-of-month fields.
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide The System Setup program reports hard-disk drives in one of two ways: Newer hard-disk drives and all hard-disk drives over 8 gigabytes (GB) are reported as an EIDE Drive, without details on type, cylinders, heads, cylinder numbers, and sectors. See Figure 1 in "Using the System Setup Program" for an example. Older hard-disk drives are reported with full details about type, cylinders, heads, cylinder numbers, sectors, and size.
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide For example, you may have a memory expansion card that needs to be addressed starting at 15 MB. Selecting the 15M - 16M option in the Reserved Memory option specifies that the base memory from 15 to 16 MB comes from the memory expansion card (the base memory below the 15-MB address comes from the dual in-line memory modules [DIMMs] on the system board).
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide To reset the Detected setting, enter the System Setup program during the system’s power-on self-test (POST). Highlight the Chassis Intrusion option and press the left- or right-arrow key to choose Enabled, Enabled-Silent, or Disabled. NOTE: When the setup password is enabled, you must enter the setup password before you can reset the Chassis Intrusion option.
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Disabled by Jumper NOTE: See "Using the System Password Feature" for instructions on assigning a system password and using or changing an existing system password. See "Disabling a Forgotten Password" for instructions on disabling a forgotten system password. Password Status When Setup Password is set to Enabled, Password Status allows you to prevent the system password from being changed or disabled at system start-up.
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Device List provides access to the Device List screen where you can choose from a list of available boot devices to boot from and specify the order in which your computer attempts to boot from these devices. To view the Device List screen (see Figure 1), press and the right-arrow key. Table 2 lists other navigation keys used on the Device List screen. Table 2.
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide The Boot Device Priority option lists all bootable devices (hard-disk drives, CD-ROM drives, and so on) that are controlled by the system BIOS and any Plug and Play network adapters installed in the computer. Exclude From Boot Device Priority The Exclude From Boot Device Priority option allows you to remove from the Boot Device Priority option any boot devices that you want the system to ignore during system start-up.
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide NOTE: See "Using the Setup Password Feature" for instructions on assigning a setup password and using or changing an existing setup password. See "Disabling a Forgotten Password" for instructions on disabling a forgotten setup password. Auto Power On Auto Power On allows you to set the time and days of the week to turn on the computer system automatically.
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide periods (see Table 3) for the two successive monitor shutdown stages, standby and off. NOTE: Each monitor manufacturer defines the details of the shutdown stages for its own monitors. But in all cases, power consumption decreases with each stage from "on" (full power) to "standby" (reduced power; the display image usually disappears) to "off" (where power consumption is minimal).
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Wakeup On LAN Wakeup On LAN determines whether the Wakeup On LAN feature is set to On or Off. You must reboot your system before a change takes effect. Sound Sound determines whether the integrated audio controller is On or Off. You must reboot your system before a change takes effect. NIC NIC determines whether an integrated network interface controller (NIC) is On or Off.
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide alternate addresses 278h or 3BCh, or to Off to disable the port. NOTE: Do not set Parallel Port to 278h if you have an Enhanced Capabilities Port (ECP) device connected to the port. Parallel Mode Parallel Mode controls whether the system’s built-in parallel port acts as an AT-compatible (unidirectional) or PS/2-compatible (bidirectional) port. Your system also supports ECP mode, which can be used by Windows 95 and Windows 98.
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide effect immediately (rebooting the system is not required). System Data Options The following options, which are not selectable, display information about the system. The microprocessor type is also listed in the System Data box. Level 2 Cache displays the size of the integrated cache (512 kilobytes [KB]).
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide changing a jumper setting, anyone can access the data stored on your hard-disk drive. Before you can assign a system password, you must enter the System Setup program and check the System Password option. When a system password is assigned, the option shown in the System Password option is Enabled. When the system password feature is disabled by a jumper setting on the system board, the option shown is Disabled by Jumper.
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide system off and then on again. Using Your System Password to Secure Your System Whenever you turn on your system, press the reset button, or reboot the system by pressing the key combination, the following prompt appears on the screen when the Password Status option is set to Unlocked: Type in the password and... — press to leave password security enabled.
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide set to Unlocked. Press the key combination to move to Page 2 of the System Setup screens. 2. Reboot your system to force it to prompt you for a system password. 3. When prompted, type the system password. 4. Press the key combination to disable the existing system password, instead of pressing to continue with the normal operation of your system. 5.
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system will prompt you for the setup password. A change to the Setup Password option becomes effective immediately (rebooting the system is not required).
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 1. Remove the computer cover. NOTICE: Verify that the AC power cable is removed before changing any jumper settings. 2. Remove the jumper plug from the PSWD jumper to disable the password feature. See Figure 4 in "Inside Your Computer" for the location of the password jumper (labeled "PSWD") on the system board. 3. Replace the computer cover. 4.
Internal Components: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Internal Components: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview Troubleshooting Expansion Cards Safety First — For You and Your Computer Troubleshooting System Memory Removing and Replacing the Computer Cover Troubleshooting the Video Subsystem Troubleshooting a Wet Computer Troubleshooting the System Board Troubleshooting a Damaged Computer Troubleshooting Drives Troublesho
Internal Components: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 2. Touch an unpainted metal surface on the computer chassis, such as the metal around the card-slot openings at the back of your computer, before touching anything inside your computer. 3. Disconnect the computer and peripherals from their electrical outlets. Doing so reduces the potential for personal injury or shock. Also disconnect any telephone or telecommunication lines from the computer.
Internal Components: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Front of Computer To replace the computer cover, perform the following steps: 1. Check all cable connections, especially those that might have come loose during your work. Fold cables out of the way so that they do not catch on the computer cover. Make sure cables are not routed over the drive cage—they will prevent the cover from closing properly. 2.
Internal Components: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Front of Computer 4. If you are using a padlock to secure your system, reinstall the padlock. Troubleshooting a Wet Computer Liquids can damage your computer. While you are not likely to submerge your computer, spills, splashes, and excessive humidity can also cause damage. If an external device (such as a printer or an external drive) gets wet, contact the manufacturer for instructions.
Internal Components: Dell OptiPlex GX1 Small-Form-Factor System User's Guide expansion cards you removed in step 4. 7. Replace the computer cover, and reconnect the system to an electrical outlet. Also, reconnect any telephone or telecommunication lines to the computer. 8. Insert the Dell ResourceCD into the appropriate drive, reboot the system, and run the System Set Test Group in the Dell Diagnostics. If the tests complete successfully, your system is operating properly.
Internal Components: Dell OptiPlex GX1 Small-Form-Factor System User's Guide If an error message indicates a problem with the battery or if the System Setup program loses the system configuration information when the computer is turned off, the battery may be defective. To troubleshoot the battery, perform the following steps: 1. Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their electrical outlets.
Internal Components: Dell OptiPlex GX1 Small-Form-Factor System User's Guide If the tests complete successfully, proceed to step 8. If any of the tests fail, see "Getting Help" for instructions on obtaining technical assistance. 8. Turn off the system, disconnect it from the electrical outlet, and remove the computer cover. 9. Reinstall one of the expansion cards you removed previously, and repeat steps 6 and 7.
Internal Components: Dell OptiPlex GX1 Small-Form-Factor System User's Guide monitor, the monitor interface cable, or the integrated video subsystem. Before attempting to troubleshoot the video subsystem, perform the procedure found in "Troubleshooting the Monitor" to determine whether or not the monitor is the source of the problem. If the monitor is not at fault, perform the following steps: 1. Check the monitor cable connections. 2.
Internal Components: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 1. Enter the System Setup program, and verify that the problem drive is configured correctly. Make any necessary changes, and reboot the system. 2. If the problem is not resolved, turn off the system, including any attached peripherals, and disconnect all the AC power cables from their electrical outlets. Also, disconnect any telephone or telecommunication lines from the computer.
External Components: Dell GX1 Small-Form-Factor System User's Guide Back to Contents Page External Components: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview Troubleshooting I/O Ports Troubleshooting the Monitor Troubleshooting Basic I/O Functions Troubleshooting the Keyboard Troubleshooting a Parallel Printer Troubleshooting the Mouse Troubleshooting a Serial I/O Device Overview This section provides troubleshooting procedures for equipment that connects directly to the input/
External Components: Dell GX1 Small-Form-Factor System User's Guide If the tests complete successfully, the original monitor was faulty. If the tests still fail, the video controller on the system board may be faulty. See "Getting Help" for instructions on obtaining technical assistance. Troubleshooting the Keyboard This procedure determines what kind of keyboard problem you have.
External Components: Dell GX1 Small-Form-Factor System User's Guide procedures in "Troubleshooting Expansion Cards" to verify that the card is configured and installed correctly.
External Components: Dell GX1 Small-Form-Factor System User's Guide working cable, and turn on the parallel printer and computer. If the problem is resolved, the original printer cable was faulty. 3. Run the parallel printer's self-test. If the test fails, the printer is faulty. If the problem still is not resolved, the system board may be faulty. See " Getting Help" for instructions on obtaining technical assistance.
Getting Help: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Getting Help: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Help Overview Back to Contents Page file:///C|/infodev/2013/eDoc/OpGX1/UG/getting.
Inside Your Computer: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Inside Your Computer: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview System Board Jumpers Internal Views System Board Labels System Board Components Removing and Replacing the Expansion-Card Cage Overview This section describes the inside of your computer and may be used as a reference before performing an upgrade procedure.
Inside Your Computer: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 4 Diskette-drive interface cable 5 Hard-disk drive interface cable 6 Expansion-card cage 7 System board 8 Expansion-card slots 9 I/O ports and connectors 10 Padlock ring 11 AC power receptacle 12 Security cable slot 13 Power supply 14 Chassis intrusion switch System Board Components Figure 3 shows the system board and the location of all its sockets and connectors. Figure 3. System Board Components 1 DIMM sockets (3) 2 3.
Inside Your Computer: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 15 Audio line-out connector 16 Microphone jack 17 Optional integrated NIC connector 18 Telephony connector 19 Video connector 20 CD-in connector 21 Microprocessor fan connector 22 Serial port 2 connector 23 USB connectors (2) 24 Mouse/keyboard connector (stacked) 25 Parallel/serial port 1 connector (stacked) System Board Jumpers Figure 4 shows the layout of jumpers on the system board.
Inside Your Computer: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Password features are disabled.
Inside Your Computer: Dell OptiPlex GX1 Small-Form-Factor System User's Guide KYBD Keyboard connector LINE-IN Audio line-in jack LINE-OUT Audio line-out jack MIC Microphone jack MONITOR Video connector MOUSE Mouse connector P1 Wakeup On LAN power connector (on riser board) PANEL Control panel connector PARALLEL Parallel port connector, sometimes referred to as LPT1 PCIn PCI expansion-card connector (on riser board) POWER_1 Main power input connector POWER_2 3.
Inside Your Computer: Dell OptiPlex GX1 Small-Form-Factor System User's Guide cage 3 Tab 4 Hook 4. Slide the expansion-card cage out of the chassis. 5. Lift the expansion-card cage up and away from the chassis. To replace the expansion-card cage in the small-form-factor chassis, perform the following steps: 1. With the securing lever in the upright position, align the slots in the left side of the expansion-card cage with the tabs on the back and bottom of the chassis (see Figure 5).
Microprocessor: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Microprocessor: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide To upgrade an existing microprocessor, perform the following steps. NOTE: Dell recommends that only a technically knowledgeable person perform this procedure. CAUTION: Before you remove the computer cover, see "Safety First—For You and Your Computer." 1. Remove the computer cover. 2.
Microprocessor: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 5. Connect the microprocessor fan cable to the connector on the system board. 6. Replace the computer cover, and reconnect your computer and peripherals to their electrical outlets and turn them on. NOTE: If Enabled, the Chassis Intrusion option will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed. 7.
Expansion Cards: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Expansion Cards: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview Installing an Expansion Card Riser Board Removing an Expansion Card Overview The OptiPlex GX1 small-form-factor chassis accommodates up to two 32-bit Peripheral Component Interconnect (PCI) half-length expansion cards. See Figure 1 for an example of a PCI expansion card. Figure 1.
Expansion Cards: Dell OptiPlex GX1 Small-Form-Factor System User's Guide disconnect them from electrical outlets, and then wait at least 5 seconds before you remove the computer cover. Also, before removing the computer cover, see the other precautions in "Safety First—For You and Your Computer." 1. Remove the computer cover. See the documentation that came with the expansion card for information on configuring the card, making internal connections, or otherwise customizing it for your system.
Expansion Cards: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 5 Expansion-card cage 4. When the card is firmly seated in the connector, secure the card's mounting bracket to the chassis with the screw you removed in step 2. 5. Connect any cables that should be attached to the card. See the documentation for the card for information about the card's cable connections. 6. Replace the expansion-card cage. 7.
Expansion Cards: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 4. Grasp the card by its outside corners, and ease it out of its connector. 5. If you are removing the card permanently, install a metal filler bracket over the empty card-slot opening. NOTE: You must install filler brackets over empty card-slot openings to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of your computer. 6.
Battery: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Battery: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview Replacing the Battery Overview A 3.0-volt (V) CR2032 coin-cell battery installed on the system board maintains system configuration, date, and time information in a special section of memory. The operating life of the battery can extend up to ten years.
Battery: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Program" for instructions. CAUTION: Before you remove the computer cover, see "Safety First—For You and Your Computer." 2. Remove the computer cover. 3. Remove the battery. See Figure 3 in "Inside Your Computer" for the location of the battery. NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object.
Battery: Dell OptiPlex GX1 Small-Form-Factor System User's Guide configuration information. Then exit the System Setup program. 7. Turn off and unplug your computer. Leave the computer turned off for at least 10 minutes. 8. After 10 minutes, plug in the computer, turn it on, and enter the System Setup program. If the time and date are still incorrect, see "Getting Help" for instructions on obtaining technical assistance. Back to Contents Page file:///C|/infodev/2013/eDoc/OpGX1/UG/battery.
CD-ROM Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page CD-ROM Drives: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Installing a CD-ROM Drive Connecting Drives Installing a CD-ROM Drive To install a CD-ROM drive in the slimline CD-ROM drive bay in the small-form-factor chassis, perform the following steps.
CD-ROM Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 4. Install the new drive in the chassis. Align the tabs along the bottom of the drive with the notches on the chassis, and slide the drive toward the back of the chassis until it snaps into place (see Figure 2). Figure 2. Inserting a CD-ROM Drive 1 Tabs (2) 2 Notches (2) 5. Connect a power cable and an interface cable to the appropriate connectors on the back of the drive (see Figure 3). Figure 3.
CD-ROM Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Check all cable connections. Fold cables out of the way to provide airflow for the fan and cooling vents. 6. Replace the computer cover, and reconnect your computer and peripherals to their power sources and turn them on. NOTE: If Enabled, the Chassis Intrusion option will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed. 7.
CD-ROM Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide The drive’s interface connector is a card-edge connector or a header connector, as shown in Figure 5. Figure 5. Drive Interface Connectors 1 Interface cable 2 Colored strip 3 Header connector on drive NOTICE: When you connect an interface cable, do not reverse the interface cable (do not place the colored strip away from pin 1 of the connector).
Video Memory: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Video Memory: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide You can upgrade video memory from 4 to 8 megabytes (MB) by installing a video-memory upgrade module. Upgrading the video memory increases video performance and allows you to use video modes for application programs that require high resolutions and many colors. To upgrade the video memory, perform the following steps.
Video Memory: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 4. Replace the expansion-card cage. 5. Replace the computer cover, and reconnect your computer and peripherals to their electrical outlets and turn them on. NOTE: If Enabled, the Chassis Intrusion option will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed.
Hard-Disk Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Hard-Disk Drives: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide General Information About EIDE Hard-Disk Drives Installing an EIDE Hard-Disk Drive in a SmallForm-Factor Chassis General Information About EIDE Hard-Disk Drives The small-form-factor chassis supports a single enhanced integrated drive electronics (EIDE) hard-disk drive in the hard-disk drive bay.
Hard-Disk Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 3. Remove the computer cover. 4. Remove the drive shelf from the chassis. a. Disconnect the power and interface cables from the diskette drive and CD-ROM drive (if any). b. Press inward on the two drive shelf release tabs, and pull the shelf forward and out of the chassis (see Figure 1). Figure 1. Removing the Drive Shelf From the Small-Form-Factor Chassis 1 Drive shelf 2 Release tabs (2) 5.
Hard-Disk Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide c. Lift the drive bracket away from the chassis. d. If a drive is already installed in the bracket, remove the four screws securing the drive to the bottom of the bracket (see Figure 3). Figure 3. Removing a Hard-Disk Drive From the Hard-Disk Drive Bracket 1 Drive 2 Drive bracket 3 Screws (4) 6. Secure the new drive to the drive bracket with four screws (see Figure 3). 7. Reinstall the hard-disk drive bracket in the chassis. a.
Hard-Disk Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide NOTICE: You must match the colored strip on the EIDE cable with pin 1 on the drive's interface connector to avoid possible damage to your system. 8. Connect a power cable to the power input connector on the back of the drive, and connect an EIDE cable to the interface connector on the back of the drive (see Figure 5). Check all connectors to be certain that they are properly cabled and firmly seated. Figure 5.
Hard-Disk Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 12. Start the computer system. NOTE: If the drive you just installed is the primary drive and no operating system is installed, you must start the computer using a bootable diskette or CD. To boot the system from a diskette, insert a bootable diskette (such as an operating system installation or recovery diskette) into diskette drive A, and turn on the computer.
Basic Checks: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Basic Checks: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview Checking Connections and Switches Backing Up Your Files Look and Listen Basic Checks System Setup Program Overview If your Dell computer system is not working as expected, and if you are not sure what to do, start your troubleshooting with the procedures in this section.
Basic Checks: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Checking Connections and Switches Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for your computer, monitor, or other peripheral (such as a printer, keyboard, mouse, or other external equipment). NOTE: See "Controls and Indicators" and "Connecting Peripheral Devices" for the location of your computer's external connections and switches.
Basic Checks: Dell OptiPlex GX1 Small-Form-Factor System User's Guide An error message See "Messages and Codes." The monitor's power indicator Most monitors have a power indicator (usually on the front bezel). If the monitor's power indicator does not light up, see "Troubleshooting the Monitor.
Basic Checks: Dell OptiPlex GX1 Small-Form-Factor System User's Guide or grinding sound when you access a drive on getting technical assistance from Dell. The absence of a familiar sound When you turn on your system, you can hear the hard-disk drive spin up, and the system tries to access the boot files from the hard-disk drive or the diskette drive. If your system boots, see "Dell Diagnostics." If your system does not boot, see "Getting Help.
Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Messages and Codes: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview Warning Messages System Messages Diagnostics Messages System Beep Codes Overview Your application programs, operating system, and the computer itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on your monitor screen or a beep code may sound.
Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Bad error-correction code(ECC) on disk read The diskette drive or See "Troubleshooting Drives." hard-disk drive controller detected an uncorrectable read error. Controller has failed The hard-disk drive or the See "Troubleshooting Drives." associated controller is defective. Data error The diskette or hard-disk drive cannot read the data.
Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide unable to carry out the command. by specific information—for example, PRINTER OUT OF PAPER. Respond by taking the appropriate action. Hard disk configuration error The hard-disk drive failed See "Troubleshooting Drives." initialization. Hard disk controller failure The hard-disk drive failed See "Troubleshooting Drives." initialization.
Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Memory address line failure at address, read value expecting value One or more DIMMs may See "Troubleshooting System be faulty or improperly Memory." seated. Memory allocation error The software you are attempting to run is conflicting with the operating system or another application program or utility.
Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Non-system disk or disk error The diskette in drive A or your hard-disk drive does not have a bootable operating system installed on it. A nonbootable diskette is in drive A. Either replace the diskette with one that has a bootable operating system, or remove the diskette from drive A and restart the computer. Not a boot diskette There is no operating system on the diskette.
Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide "Troubleshooting the Battery." Time-of-day not set The time or date displayed in the system configuration information does not match the system clock. Enter the System Setup program and correct the date or time. Timer chip counter 2 failed A chip on the system board might be malfunctioning. Run the System Set Test Group in the Dell Diagnostics.
Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Table 2. System Beep Codes Code Cause Action 1-1-2 Microprocessor register failure See "Getting Help" for instructions on obtaining technical assistance. 1-1-3 NVRAM Run the System Set Test Group in the Dell Diagnostics. 1-1-4 ROM BIOS checksum failure Run the System Set Test Group in the Dell Diagnostics, if possible.
Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 3-4-2 Screen retrace failure Run the Video Test Group in the Dell Diagnostics. 3-4-3 Search for video ROM failure Run the Video Test Group in the Dell Diagnostics. 4-2-1 No time tick See "Getting Help" for instructions on obtaining technical assistance. 4-2-2 Shutdown failure See "Getting Help" for instructions on obtaining technical assistance.
Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page file:///C|/infodev/2013/eDoc/OpGX1/UG/messages.
Software Checks: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Software Checks: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview Memory-Resident Programs Installing and Configuring Software Program Conflicts Error Messages Memory Address Conflicts Input Errors Interrupt Assignment Conflicts Overview Because most computers have several application programs installed in addition to the operating system, isolating a software problem can be confusing.
Software Checks: Dell OptiPlex GX1 Small-Form-Factor System User's Guide requires, and what its defaults are. A program usually includes installation instructions in its accompanying documentation and a software installation routine on its program diskette(s) or CD(s). The software installation routine assists you in transferring the appropriate program files to your computer's hard-disk drive.
Software Checks: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Some programs may leave portions of their setup information behind, even though you have exited from them. As a result, other programs cannot run. Rebooting your system can confirm whether or not these programs are the cause of the problem. Programs that use specialized subroutines called device drivers can also cause problems with your computer system.
Software Checks: Dell OptiPlex GX1 Small-Form-Factor System User's Guide IRQ6 Used by the diskette/tape drive controller IRQ7 Used by the parallel port IRQ8 Used by the real-time clock (RTC) IRQ9 Used by the video graphics array (VGA) interface (optional) IRQ10 Available IRQ11 Available IRQ12 Used by the mouse port IRQ13 Used by the math coprocessor (if applicable) IRQ14 Used by the primary integrated drive electronics (IDE) controller IRQ15 Used by the secondary IDE controller Back to
Help Overview: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Help Overview: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Technical Assistance Product Information Help Tools Returning Items for Warranty Repair or Credit Problems With Your Order Before You Call Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Run the Dell Diagnostics. 2. Make a copy of the Diagnostics Checklist and fill it out. 3.
Help Overview: Dell OptiPlex GX1 Small-Form-Factor System User's Guide AutoTech, TechFax, order status, technical support, and product information. You can access Dell’s support Web site at http://support.dell.com. To select your country, click the map that appears. The Welcome to support.dell.com page opens. Enter your system information to access help tools and information. You can contact Dell electronically by using the following addresses: World Wide Web http://www.dell.com/ http://www.dell.
Help Overview: Dell OptiPlex GX1 Small-Form-Factor System User's Guide through the technical support service. For the telephone number to call, see the contact numbers for your region. TechFax Service Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information. Using a touch-tone phone, you can select from a full directory of topics.
Help Overview: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see the contact numbers for your region. 2. Include a copy of the invoice and a letter describing the reason for the return. 3.
Help Overview: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Service tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Peripherals: Expansion cards: Are you connected to a network? Yes No Network, version, and network card: Programs and versions: Refer to your operating system documentation to determine the contents of the system’s start-up files.
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Diagnostics Video Tests: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview Text Mode Pages Test Video Memory Test Graphics Mode Test Video Hardware Test Color Palettes Test Text Mode Character Test Solid Colors Test Text Mode Color Test Overview The Video Test Group of the Dell Diagnostics consists of the following tests, each of which verifies a particular video function or grou
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Video Memory Test The Video Memory Test verifies the integrity of the video memory either on the system board or on a video expansion card. As the test runs, it describes which 64-kilobyte (KB) block of video memory is being tested. When a test is complete, a message indicates whether the video memory has passed or failed the test. This test does not require any interaction on your part.
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Character Set Subtest (80 x 25) The 80-column x 25-line character set subtest displays all 256 characters in the American Standard Code for Information Interchange (ASCII) character set in 80-column by 25-line text mode. Figure 2 shows an example of the character set subtest screen. Figure 2. 80-Column x 25-Line Character Set Subtest Screen file:///C|/infodev/2013/eDoc/OpGX1/UG/viddiag.
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Video Scan Alignment Subtest The video scan alignment subtest displays two successive screens: The first screen is a pattern of horizontal and vertical lines, which should be straight and evenly spaced. The second screen is a pattern of boxes (arranged in columns and rows), which should have straight borders and be evenly spaced.
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Character Attributes Subtest (40 x 25) The 40-column x 25-line character attributes subtest displays four lines of text in 40-column by 25-line (double-wide) text mode that demonstrate normal-intensity video, reverse video, intensified video, and blinking video. Figure 5 shows an example of the 40-column x 25-line character attributes subtest screen. Figure 5.
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Character Set Subtest (40 x 25) The 40-column x 25-line character set subtest displays all 256 characters in the ASCII character set in 40column by 25-line (double-wide) text mode. Figure 6 shows an example of the 40-column x 25-line character set subtest screen. Figure 6.
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Row or Column Number Foreground Color Background Color 0 Black Black 1 Blue Blue 2 Green Green 3 Cyan Cyan 4 Red Red 5 Magenta Magenta 6 Brown Brown 7 White White 8 Dark gray* Black 9 Light blue* Blue A Light green* Green B Light cyan* Cyan C Light red Red D Light magenta* Magenta E Yellow* Brown F Intense white* White * These colors blink during the test.
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide screen substitutes a different numeral (1 through 7) for the zeros. Type y if all the rows of numbers on each screen are displayed correctly; otherwise, type n. Figure 7 shows an example of the first of these screens. Figure 7. Text Mode Pages Test Screen Graphics Mode Test The Graphics Mode Test checks the video subsystem’s ability to present graphics mode data and colors.
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 1024 x 768 256-Color Graphics Mode Screen 1280 x 1024 16-Color Graphics Mode Screen 320 x 200 Graphics Mode Screens The Graphics Mode Test displays two successive 320- x 200-pixel graphics mode screens: The first screen displays three pyramids in red, green, and yellow. The second screen displays three pyramids in magenta, cyan, and white. Type y if all the pyramids are the correct colors; otherwise, type n.
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 320 x 200 16-Color Graphics Mode Screen The 320- x 200-pixel 16-color graphics mode screen displays a series of Xs in 16 different colors with the name of the color beneath each X. Type y if all the Xs are the correct colors; otherwise, type n.
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 640 x 480 16-Color Graphics Mode Screen The 640- x 480-pixel 16-color graphics mode screen displays a series of stars in 16 different colors with the name of the color beneath each star. Type y if all the stars are the correct colors; otherwise, type n. 320 x 200 256-Color Graphics Mode Screen The 320- x 200-pixel 256-color graphics mode screen displays a series of squares in 256 different color hues and intensities.
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 1024 x 768 256-Color Graphics Mode Screen The 1024- x 768-pixel 256-color graphics mode screen displays a series of asterisks with four colors in each asterisk. Type y if all the asterisks appear to be correct; otherwise, type n. 1280 x 1024 16-Color Graphics Mode Screen The 1280- x 1024-pixel 16-color graphics mode screen displays a series of squares in 16 different colors located in various positions on the screen.
Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Contacting Dell: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview Europe Contact Numbers International Dialing Codes Asia and Other Regions Contact Numbers Americas Contact Numbers Overview When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections.
Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide telephone system direct your call more efficiently. International Dialing Codes Click a listed country to obtain the appropriate contact numbers.
Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Poland (Warsaw) 011 48 22 Singapore (Singapore) 005 65 Not required 09/091 27 11 Spain (Madrid) 07 34 91 Sweden (Upplands Vasby) 009 46 8 Switzerland (Geneva) 00 41 22 Taiwan 002 886 — Thailand 001 66 — U.K. (Bracknell) 010 44 1344 U.S.A.
Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Chile (Santiago) Sales, Customer Support, and Technical Support toll free: 1230-020-4823 NOTE: Customers in Chile call the U.S.A. for sales, customer, and technical assistance Latin America Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 NOTE: Customers in Latin America call the U.S.A. for sales, customer, and technical assistance. Customer Service (Austin, Texas, U.S.A.
Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]): toll free: 1-800-822-8965 Customer Service and Technical Support (Return Material Authorization Numbers) Public Americas International (systems purchased by governmental agencies [local, state, or federal] or educational institutions): Customer Service and Technical Supp
Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Preferred Accounts/Corporate Technical Support 0660-8779 Web site: http://support.euro.dell.com/at E-mail: tech_support_germany@dell.
Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide (Helsinki) Technical Support Fax 09 253 313 81 Relational Customer Care 09 253 313 38 Home/Small Business Customer Care 09 693 791 94 Fax 09 253 313 99 Switchboard 09 253 313 00 Web site: http://support.euro.dell.com/fi E-mail: fin_support@dell.
Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Sales 1-850-235-235 SalesFax 01 286 2020 Fax 01 286 6848 TechConnect BBS 01 204 4711 TechFax 01 204 4708 Switchboard 01 286 0500 Technical Support 2 57782.690 Customer Care 2 57782.555 Sales 2 57782.411 Fax 2 57503530 Switchboard 2 57782.1 02 481 92 88 Web site: http://support.euro.dell.com/ie E-mail: dell_direct_support@dell.com Italy (Milan) Web site: http://support.euro.dell.
Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Corporate Sales Fax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 Web site: http://support.euro.dell.com/nl E-mail: tech_nl@dell.com Norway (Lysaker) NOTE: Customers in Norway call Sweden for fax technical support.
Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide E-mail: es_support@dell.com Sweden Technical Support (Upplands Vasby) Relational Customer Care 08 590 05 199 08 590 05 642 Home/Small Business Customer Care 08 587 70 527 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 Web site: http://support.euro.dell.com/se E-mail: swe_support@dell.
Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Brunei NOTE: Customers in Brunei call Malaysia for customer assistance.
Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Malaysia) Customer Service (Seoul, Korea) 2194-6220 Fax 2194-6202 Switchboard 2194-6000 Macau Technical Support NOTE: Customers in Macau call Malaysia for customer assistance. Customer Service (Penang, Malaysia) Transaction Sales toll free: 0800 581 Malaysia (Penang) Technical Support toll free: 1 800 888 298 New Zealand Singapore (Singapore) NOTE: Customers in Singapore call Malaysia for customer assistance.
Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Asian/Pacific Customer Service, and Sales Countries (Penang, Malaysia) (excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand—refer to individual listings for these countries) Taiwan Technical Support toll free: 0080 60 1225 Technical Support (Servers) toll free: 0080 60 1256 Customer Service (Penang, Malaysia) 810 4949 Transaction Sales toll free: 0080 651 2
Optional Stand: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Optional Stand: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide To remove the optional stand, perform the following steps: 1. Turn the computer over so that the stand is at the top. 2. Loosen the captive screw and lift the stand away (see Figure 1). 3. Place the computer in a horizontal position. Figure 1.
Optional Stand: Dell OptiPlex GX1 Small-Form-Factor System User's Guide hole in the cover. Tighten the thumbscrew. 3. Rotate the computer so that the stand is at the bottom. Back to Contents Page file:///C|/infodev/2013/eDoc/OpGX1/UG/stand.
