Users Guide

Troubleshooting | 59
Common Problems
The following table contains general information about common monitor problems you might
encounter and the possible solutions:
Common
Symptoms
What You
Experience
Possible Solutions
No Video/Power
LED off
No picture •Ensure that the video cable connecting the monitor
and the computer is properly connected and secure.
•Verify that the power outlet is functioning properly
using any other electrical equipment.
•Ensure that the power button is depressed fully.
•Ensure that the correct input source is selected in
the Input Source menu.
No Video/Power
LED on
No picture or no
brightness
•Increase brightness and contrast controls via OSD.
•Perform monitor self-test feature check.
•Check for bent or broken pins in the video cable
connector.
•Run the built-in diagnostics.
•Ensure that the correct input source is selected in
the Input Source menu.
Missing Pixels LCD screen has
spots
•Cyclepoweron-off.
•Pixelthatispermanentlyoffisanaturaldefect
that can occur in LCD technology.
•FormoreinformationonDellMonitorQuality
and Pixel Policy, see Dell Support site at:
http://www.dell.com/support/monitors.
Stuck-on Pixels LCD screen has
bright spots
•CyclepowerOn-Off.
•Pixelthatispermanentlyoffisanaturaldefect
that can occur in LCD technology.
•FormoreinformationonDellMonitorQuality
and PixelPolicy, see Dell Support site at:
http://www.dell.com/support/monitors.
Brightness
Problems
Picture too dim
or too bright
•Reset the monitor to factory settings.
•Adjust brightness and contrast controls via OSD.
Safety Related
Issues
Visible signs of
smoke or sparks
•Do not perform any troubleshooting steps.
•Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions on
& off
•Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
•Resetthemonitortofactorysettings.
•Perform monitor self-test feature check to
determine if the intermittent problem occurs in self-
test mode.