Users Guide

68 | Troubleshooting
Product-specific problems
Specific
Symptoms
Possible Solutions
Screen image is too
small
∞
Check the Aspect Ratio setting in the Display settings OSD.
∞
Reset the monitor to Factory Settings (Factory Reset) .
Cannot adjust the
monitor with the
buttons on the side
panel
∞
Turn off the monitor, unplug the power cord, plug it back, and then
turn on the monitor.
∞
Check if the OSD menu is locked. If yes, press and hold the button
above the power button for 6 seconds to unlock. (For more
information, see Lock).
No input signal when
user controls are
pressed
∞
Check the signal source. Ensure the computer is not in standby
or sleep mode by moving the mouse or pressing any key on the
keyboard.
∞
Check if the video cable is plugged in properly. Disconnect and
reconnect the video cable if necessary.
∞
Reset the computer or video player.
The picture does not
fill the entire screen
∞
Due to different video formats (aspect ratio) of DVDs, the monitor
may display in full screen.
∞
Run the built-in diagnostics.