Users Guide

56 │ Troubleshooting
4.
Turn Off your monitor and reconnect the video cable; then turn on your
computer and the monitor.
If your monitor remains dark after you reconnect the cables, check your video
controller and computer.
Built-in diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if any screen
abnormality you experience is an inherent problem with your monitor, or with your
computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable
is unplugged and the monitor is in self-test mode.
1
2
3
4
5
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the
screen).
2. Unplug the video cable (s) from the back of the computer or monitor. The
monitor then goes into the self-test mode.
3. Press and hold the Exit key (button 4) for 4 seconds to enter the OSD lock/
unlock menu.