Dell OptiPlex 3010 Small Form Factor Owner's Manual Regulatory Model: D04S Regulatory Type: D04S001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc.
Contents 1 Working on Your Computer....................................................................................................... 7 Before Working Inside Your Computer.....................................................................................................................7 Turning Off Your Computer....................................................................................................................................... 8 After Working Inside Your Computer....................
Removing the Fan Shelter.......................................................................................................................................31 Installing The Fan Shelter....................................................................................................................................... 32 3 System Setup............................................................................................................................. 33 System Setup.............................
Memory double word logic failure at address, read value expecting value....................................................54 Memory odd/even logic failure at address, read value expecting value.........................................................54 Memory write/read failure at address, read value expecting value................................................................54 Memory size in CMOS invalid....................................................................................................
Working on Your Computer 1 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that shipped with your computer. • A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components. Turning Off Your Computer CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer. 1.
Removing and Installing Components 2 This section provides detailed information on how to remove or install the components from your computer. Removing the Cover 1. Follow the procedures in Before Working Inside Your Computer. 2. Pull up the cover-release latch at the side of the computer. 3. Lift the cover upward to a 45–degree angle and remove it from the computer. Related Links Installing the Cover Installing The Cover 1. Place the computer cover on the chassis. 2.
Removing the Front Bezel 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Pry the front bezel retention clips away from the chassis. 4. Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis. Related Links Installing the Front Bezel Installing The Front Bezel 1. Insert the four hooks along the bottom edge of the front bezel into the slots on the chassis front. 2.
5. Pull the release lever away from the PCIe x16 card until you release the securing tab from the dent in the card. Then, ease the card up and out of its connector and remove it from the computer. 6. Pull the release lever away from the PCIe x4 card (if any) to release the securing tab from the dent in the card. Then, ease the card up and out of its connector and remove it from the computer. Related Links Installing the Expansion Card Installing The Expansion Card 1.
Removing the Optical Drive 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the data cable and power cable from the back of the optical drive. 4. Lift the blue tab and slide the optical drive inwards to remove it from the computer. 5. Remove the optical drive from the bracket. Related Links Installing the Optical Drive Installing The Optical Drive 1. Insert the optical drive into the bracket. 2.
4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer. Related Links Removing The Optical Drive Removing the Hard Drive 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the hard drive from the chassis. 4. Press the retention clips inwards and slide the hard-drive bracket from the drive cage. 5. Flex the hard-drive bracket and then remove the single 3.5 inch hard drive or two 2.5 inch hard drives from the bracket. 6.
Related Links Installing the Hard Drive Installing The Hard Drive 1. Tighten the screws to secures the two hard drives to the hard drive bracket. 2. Flex the hard-drive bracket and then insert the single hard drive or two hard drives into the bracket. 3. Press the retention clips inwards and slide the hard-drive bracket into the drive cage. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer. Related Links Removing The Hard Drive Removing the Memory 1.
Related Links Installing the Memory Installing The Memory 1. Insert the memory modules into the connectors on the system board. Install the memory modules in the order of A1 > B1 > A2 > B2. 2. Press down on the memory modules until the retention clips spring back to secure them in place. 3. Install the drive cage. 4. Install the front bezel. 5. Install the cover. 6. Follow the procedures in After Working Inside Your Computer.
Related Links Installing the Intrusion Switch Installing The Intrusion Switch 1. Insert the intrusion switch into the chassis rear and slide it outward to secure it. 2. Connect the intrusion-switch cable to the system board. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer. Related Links Removing the Intrusion Switch Removing the Speaker 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the front bezel. 4.
7. Press the speaker securing tab, and slide the speaker towards the right of the computer to release it. 8. Remove the speaker from the chassis. Related Links Installing the Internal Speaker Installing The Speaker 1. Place the speaker on the appropriate location of the chassis rear. 2. Press the speaker-securing tab and slide the speaker towards the left of the computer to secure it. 3. Thread the internal speaker cable into the fan shelter clip. 4.
Removing the Speaker Removing the Heat Sink and Processor 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the front bezel. 4. Remove the drive cage. 5. Disconnect the heat-sink assembly cable from the system board. 6. Release the Input/Output Board or the FlyWire cable from the routing channel on the heat sink. 7. Loosen the captive screws in the order of 1,2,3 and 4. 8. Lift the heat sink assembly upwards, and remove it from the computer.
9. Press the release lever down and then move it outward to release it from the retention hook that secures it. 10. Lift the processor cover. 11. Lift the processor to remove it from the socket and place it in an antistatic package.
Installing The Heat Sink And Processor 1. Insert the processor into the processor socket. Ensure the processor is properly seated. 2. Lower the processor cover. 3. Press the release lever down and then move it inward to secure it with the retention hook. 4. Place the heat sink assembly into the chassis. 5. Tighten the captive screws to secure the heat-sink assembly to the system board. 6. Secure the Input/Output Board or the FlyWire cable to the routing channel on the heat sink. 7.
Installing the Coin-Cell Battery Installing The Coin-Cell Battery 1. Place the coin-cell battery into its slot on the system board. 2. Press the coin-cell battery downwards till it is secured. 3. Install the front bezel. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer. Related Links Removing the Coin-Cell Battery Removing the Power-Switch Cable 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3.
8. Slide the power-switch cable out through the front of the computer. Related Links Installing the Power-Switch Cable Installing the Power-Switch Cable 1. Slide the power-switch cable in through the front of the computer. 2. Secure the power-switch cable to the chassis. 3. Thread the power-switch cable into the chassis clip. 4. Connect the power-switch cable to the system board. 5. Install the drive cage. 6. Install the front bezel. 7. Install the cover. 8.
7. Slide the grommets inward along the groove and pass through the chassis. 8. Lift and remove the system fan from the computer. 9. Pry up the grommets from the system fan and remove it.
Installing The System Fan 1. Insert the four grommets into the system fan. 2. Place the system fan in the chassis. 3. Pass the four grommets through the chassis and slide outward along the grooves to secure them in place. 4. Connect the fan cable to the system board. 5. Install the fan shelter. 6. Install the drive cage. 7. Install the front bezel. 8. Install the cover. 9. Follow the procedures in After Working Inside Your Computer.
8. Slide the I/O panel towards the right of the computer to release it from the chassis. 9. Remove the I/O panel. Related Links Installing The Input/Output (I/O) Panel Installing The Input/Output (I/O) Panel 1. Insert the I/O panel into the slot on the chassis front. 2. Slide the I/O panel towards the left of the computer to secure to the chassis. 3. Tighten the screw to secure the I/O panel to the chassis. 4. Connect the I/O panel or the FlyWire cable to the system board. 5.
Related Links Removing The Input/Output (I/O) Panel Removing the Power Supply 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the front bezel. 4. Remove the drive cage. 5. Remove the fan shelter. 6. Disconnect the 4-pin power cable from the system board. 7. Unthread the 4–pin power cable from the chassis clips. 8. Disconnect the 24-pin power cable from the system board. 9.
10. Push in on the blue release tab beside the power supply, and slide the power supply towards the front of the computer. 11. Lift the power supply out of the computer. Related Links Installing the Power Supply Installing The Power Supply 1. Place the power supply in the chassis and slide outward to secure it. 2. Tighten the three screws securing the power supply to the back of the computer. 3. Connect the power cable to the system board. 4. Thread the power cable into the chassis clips. 5.
10. Follow the procedures in After Working Inside Your Computer. Related Links Removing the Power Supply Removing the System Board 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the front bezel. 4. Remove the drive cage. 5. Remove the expansion cards. 6. Remove the heat sink and processor. 7. Remove the fan shelter. 8. Disconnect all the cables connected to the system board, and move the cables away from the chassis. 9.
11. Remove the 7–mm hex screw that secures the system board to the chassis. 12. Slide the system board towards the front of the computer. 13. Remove the system board from the chassis. Related Links Installing the System Board Installing The System Board 1. Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis. 2. Tighten the 7–mm hex screw securing the system board to the chassis. 3.
9. Install the expansion card. 10. Install the drive cage. 11. Install the front bezel. 12. Install the cover. 13. Follow the procedures in After Working Inside Your Computer. Related Links Removing the System Board Removing the Drive Cage 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the front bezel. 4. Remove the data cable and power cable from the back of the optical drive. 5.
7. Remove the data cable and power cable from the back of the hard drive. 8. Remove the drive cage from the computer. Related Links Installing the Drive Cage Installing The Drive Cage 1. Place the drive cage on the edge of the computer to allow access to the cable connectors on the hard drive. 2. Connect the data cable and power cable to the back of the hard drive. 3. Flip over the drive cage and insert it into the chassis. The drive cage tabs are secured by the slots in the chassis. 4.
4. Lift the fan shelter free from the computer. Related Links Installing the Fan Shelter Installing The Fan Shelter 1. Insert the fan shelter into the computer. 2. Thread the cables into the fan shelter clip. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer.
3 System Setup System Setup This computer offers you the following options: • Access System Setup by pressing • Bring up a one-time boot menu by pressing Press to enter System Setup and make changes to the user-definable settings. If you have trouble entering System Setup using this key, press when the keyboard LEDs first flash.
Since the one-time boot menu only affects the current boot, it has the added benefit of not requiring the technician to restore the customer's boot order after completing troubleshooting. Timing Key Sequences The keyboard is not the first device initialized by Setup. As a result, if you press a keystroke too early, you lock out the keyboard. When this happens, a keyboard error message appears on the monitor, and you cannot restart the system with the keys.
Action Keystroke Exit BIOS — Remain in Setup, Save/Exit, Discard/Exit Change a setting Left or right-arrow key Select field to change Cancel modification Reset defaults or Load Defaults menu option System Setup Options NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear. Table 1.
Option Description NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear. Serial Port Allows you to set the serial port settings. You can set the serial port to: • • • • • • Disabled Auto COM1 COM2 COM3 COM4 NOTE: The operating system may allocate resources even though the setting is disabled. SATA Operation Allows you to configure the operating mode of the integrated hard drive controller.
Option Description Strong Password This option lets you enable or disable strong passwords for the system. Password Configuration Allows you to control the minimum and maximum number of characters allowed for a administrative password and the system password. Password Bypass This option lets you bypass the System (Boot) Password and the internal HDD password prompts during a system restart. • • Disabled — Always prompt for the system and internal HDD password when they are set.
Table 4. Secure Boot Option Description Secure Boot Enable Allows you to enable or disable Secure Boot feature • • Expert key Management Disable Enable Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom Mode option is disabled by default. The options are: • • • • PK KEK db dbx If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear.
Option Description • Last State This option is Power Off by default. Auto On Time Sets time to automatically turn on the computer. Time is kept in standard 12-hour format (hour:minutes:seconds). Change the startup time by typing the values in the time and AM/PM fields. NOTE: This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled. Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled.
Option Description This option is set to Thorough by default. Table 8. Virtualization Support Option Description Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel® Virtualization Technology. Enable Intel Virtualization Technology - This option is disabled by default.
Option Description NOTE: This field is only relevant when the "Integrated NIC" control in the "System Configuration" group is set to "Enabled with ImageServer". Client IP Specifies the static IP address of the client. The default IP address is 255.255.255.255. NOTE: This field is only relevant when the "Integrated NIC" control in the "System Configuration" group is set to "Enabled with ImageServer" and when "Client DHCP" is set to "Static IP". Client Subnet Mask Specifies the subnet mask of the client.
Troubleshooting 4 Diagnostic LEDs NOTE: The diagnostic LEDs only serve as an indicator of the progress through the Power-on Self-Test (POST) process. These LEDs do not indicate the problem that caused the POST routine to stop. The diagnostic LEDs are located on the front of the chassis next to the power button. These diagnostic LEDs are only active and visible during the POST process. Once the operating system starts to load, they turn off and are no longer visible.
Problem Description A possible system board failure has occurred. Troubleshooting Steps Unplug the computer. Allow one minute for the power to drain. Plug the computer into a working electrical outlet and press the power button. LED Power Button Problem Description Troubleshooting Steps A possible system board, power supply, or peripheral failure has occurred. • Power off computer, leaving the computer plugged in. Press and hold the power supply test button at the rear of the power supply unit.
Problem Description BIOS may be corrupt or missing. Troubleshooting Steps The computer hardware is operating normally but the BIOS may be corrupt or missing. LED Power Button Problem Description A possible system board failure has occurred. Troubleshooting Steps Remove all peripheral cards from the PCI and PCI-E slots and re-start the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one.
Problem Description Troubleshooting Steps A possible system board failure has occurred. • Disconnect all internal and external peripherals, and re-start the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. • If the problem persists, the system board is faulty. LED Power Button Problem Description A possible coin cell battery failure has occurred.
Power Button Problem Description A possible hard drive failure has occurred. Troubleshooting Steps Re-seat all power and data cables. LED Power Button Problem Description A possible USB failure has occurred. Troubleshooting Steps Re-install all USB devices and check all cable connections. LED Power Button Problem Description Troubleshooting Steps No memory modules are detected.
LED Power Button Problem Description Troubleshooting Steps A possible expansion card failure has occurred. • Determine if a conflict exists by removing an expansion card (not a graphics card) and restarting the computer. • If the problem persists, reinstall the card you removed, then remove a different card and restart the computer. • Repeat this process for each expansion card installed. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts.
• If the operating system is attempting to boot from a device (optical drive), check system setup to ensure the boot sequence is correct for the devices installed on your computer. Beep Codes The computer can emit a series of beeps during start-up if the display cannot show errors or problems. These series of beeps, called beep codes, identify various problems. The delay between each beep is 300 ms, the delay between each set of beeps is 3 sec, and the beep sound lasts 300 ms.
Code 3-2-2 Cause Interrupt vector loading failure Code 3-2-4 Cause Keyboard Controller Test failure Code 3-3-1 Cause NVRAM power loss Code 3-3-2 Cause NVRAM configuration Code 3-3-4 Cause Video Memory Test failure Code 3-4-1 Cause Screen initialization failure Code 3-4-2 Cause Screen retrace failure Code 3-4-3 Cause Search for video ROM failure Code 4–2–1 Cause No time tick Code 4–2–2 Cause Shutdown failure Code 4–2–3 Cause Gate A20 failure Code 4–2–4 Cause Une
Code 4–4–1 Cause Serial or parallel port test failure Code 4–4–2 Cause Failure to decompress code to shadowed memory Code 4–4–3 Cause Math coprocessor test failure Code 4–4–4 Cause Cache test failure Error Messages Address mark not found Description The BIOS found a faulty disk sector or could not find a particular disk sector. Alert! Previous attempts at booting this system have failed at checkpoint [nnnn].
Controller has failed Description The hard drive or the associated controller is defective. Data error Description The floppy or hard drive cannot read the data. For the Windows operating system, run the chkdsk utility to check the file structure of the floppy or hard drive. For any other operating system, run the appropriate corresponding utility. Decreasing available memory Description One or more memory modules may be faulty or improperly seated.
Hard-disk drive controller failure Description The hard drive failed initialization. Hard-disk drive failure Description The hard drive failed initialization. Hard-disk drive read failure Description The hard drive failed initialization. Invalid configuration information-please run SETUP program Description The computer configuration information does not match the hardware configuration. Invalid Memory configuration, please populate DIMM1 Description DIMM1 slot does not recognize a memory module.
Memory double word logic failure at address, read value expecting value Description A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. Memory odd/even logic failure at address, read value expecting value Description A memory module may be faulty or improperly seated.
Not a boot diskette Description The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it. Insert a bootable floppy disk. Plug and play configuration error Description The computer encountered a problem while trying to configure one or more cards. Read fault Description The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective.
Timer chip counter 2 failed Description A chip on the system board may be malfunctioning. Unexpected interrupt in protected mode Description The keyboard controller may be malfunctioning or a memory module may be loose. WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/ secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell.
5 Specifications Specification NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (or Start in Windows XP) Help and Support, and then select the option to view information about your computer.
Video Video memory: Integrated up to 1.7 GB shared video memory (Microsoft Windows Vista and Windows 7) Discrete up to 1 GB Audio Integrated integrated Conexant CX20641 HD-audio codec Network Integrated integrated Realtek RTL8111E Ethernet capable of 10/100/1000 Mb/s communication Expansion Bus Bus Type PCI Express 2.0, SATA 2.0, and, USB 2.0 Bus Speed: PCI Express: • • x1-slot bidirectional speed – 1 GB/s x16-slot bidirectional speed – 16 GB/s SATA: 1.5 Gbps, and 3.
Drives Mini-Tower two Desktop one Small Form Factor one External Connectors Audio: Back Panel Mini-Tower/Desktop three connectors once each for line-out, linein, and microphone Small Form Factor two connectors for line-out and line-in/ microphone Front Panel two connectors for microphone and headphone Network Adapter one RJ45 connector USB 2.
System Board Connectors Mini-Tower, Desktop two 3-pin connector Small Form Factor one 5-pin connector Front panel control one 16-pin, two 10–pin, and one 5-pin connector Processor one 1155-pin connector Processor Fan Mini-Tower, Desktop one 4-pin connector Small Form Factor one 5-pin connector Password clear jumper one 3-pin connector RTC reset jumper one 3-pin connector Internal speaker one 5-pin connector Intruder connector one 3-pin connector Power connector one 24-pin and one 4-pin
Controls and Lights NOTE: You can test the health of the power system by pressing the test button. When the system power supply voltage is within specification, the self-test LED lights up. If the LED does not light up, the power supply may be defective. AC power must be connected during this test. Power Wattage Maximum Heat Dissipation Voltage Mini-Tower 265 W 1390 BTU/hr 100 VAC to 240 VAC, 50 Hz to 60 Hz, 5.0 A Desktop 250 W 1312 BTU/hr 100 VAC to 240 VAC, 50 Hz to 60 Hz, 4.
Contacting Dell 6 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit dell.com/support 2. Select your support category. 3.
