Dell Precision™ Workstation 690 User's Guide Information About Your Computer About Your Computer Advanced Features Copying CDs and DVDs Before You Begin Computer Stand Removing the Computer Cover Chassis Intrusion Switch Memory Drives Cards Installing the Speaker (Optional) Processor Battery I/O Panel System Board Power Supply Replacing the Computer Cover Tools to Help Solve Problems Solving Problems Cleaning Your Computer Features of Microsoft® Windows® XP Getting Help FCC Notice (U.S.
Back to Contents Page About Your Computer Dell Precision™ Workstation 690 User's Guide Front View Back View Back Panel Connectors Inside View System Board Components CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift. Always lift correctly to avoid injury; avoid bending over while lifting.
NOTICE: To avoid losing data, do not use the power button to turn off the computer. Instead, perform an operating system shutdown. 9 power light The power light illuminates and blinks or remains solid to indicate different states: ¡ ¡ ¡ ¡ No light — The computer is turned off or in a hibernation mode. Steady green — The computer is in a normal operating state. Blinking green — The computer is in a power-saving state. Blinking or solid amber — See Power Problems.
1 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. NOTE: The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address. For more information, see System Setup Options.
13 serial connector Connect a serial device, such as a handheld device, to the serial port. If necessary, the address for this port can be modified through system setup (see System Setup). Inside View 1 power supply 2 hard drive bay 3 memory shroud NOTICE: The memory shroud holds the (optional) memory riser cards in place; its thumbscrews must be sufficiently tight in order to secure the risers and to avoid damage. 4 front fan 5 card fan 6 5.25-inch drive bay with 3.5-inch drive panel plate 7 5.
1 secondary processor connector (CPU_1) 18 hard drive fan (FAN_HDD) 2 front fan connector (FAN_FRONT) 19 FlexBay connector (USB) 3 card cage fan connector (FAN_CCAG) 20 floppy drive (DSKT) 4 internal speaker connector (INT_SPKR) 21 front panel connector (FRONTPANEL) 5 power connector (POWER2) 22 front panel 1394 connector (FP1394) 6 IDE drive connector (IDE) 23 chassis intrusion header (INTRUDER) 7 password jumper (PSWD) 24 PCI-Express x8 card slot, wired as x4 (SLOT7_PCIE) 8 auxiliary
13 main power connector 30 (POWEsR1) NOTE: PCI-Express x8 card slot, wired as x4 (SLOT1_PCIE) NOTE: In the dual-graphics configuration, this slot is replaced by a x16 slot on the graphics riser. It holds a graphics card.
Back to Contents Page Advanced Features Dell Precision™ Workstation 690 User's Guide LegacySelect Technology Control Power Management Manageability Hyper-Threading and Dual-Core Technology Security IEEE 1394 Password Protection About RAID Configurations System Setup RAID Configuration Utility Boot Menu RAID Configuration and Management Clearing Forgotten Passwords Performing Configuration Tasks Clearing CMOS Settings LegacySelect Technology Control LegacySelect technology control offers lega
Dell OpenManage Client Instrumentation Dell OpenManage Client Instrumentation is software that enables remote management programs such as IT Assistant to do the following: l Access information about your computer, such as how many processors it has and what operating system it is running l Monitor the status of your computer, such as listening for thermal alerts from temperature probes or hard-drive failure alerts from storage devices l Change the state of your computer, such as updating its BIOS or sh
A security cable looped around a stationary object is used in conjunction with a padlock to prevent unauthorized movement of the computer. l Attach a commercially available antitheft device to the security cable slot on the back of the computer. NOTE: Before you purchase an antitheft device, ensure that it works with the security cable slot on your computer. Antitheft devices usually include a segment of metal-stranded cable with an attached locking device and key.
case sensitive. Certain key combinations are not valid. If you enter one of these combinations, the speaker emits a beep. As you press each character key (or the spacebar for a blank space), a placeholder appears in the field. 5. Press . If the new system password is less than 15 characters, the whole field fills with placeholders. 6. 7. To confirm your password, type it a second time in the Confirm New Password field and press . Press at the prompt.
Administrator Password Option Settings You cannot change or enter a new administrator password if the following option is displayed: l Disabled — The administrator password is disabled by a jumper setting on the system board. You can only assign an administrator password when one of the following options is displayed: l Set — An administrator password is assigned.
1. Enter system setup (see System Setup). 2. Use the arrow keys to navigate to the Admin Password field, and then press . 3. Type your password into the Old Password field. 4. If you are changing an existing password, follow the instructions in Assigning an Administrator Password, starting from step 4. 5. If you are deleting a password, press in New Password field, leaving the field blank. 6. Press a second time, in the Confirm New Password field, leaving the field blank.
System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System System Info Displays the Computer name, BIOS Version number, BIOS Date, Service Tag, Express Service Code, and Asset Tag.
NIC setting is active, if a boot routine is not available from the network server, the computer attempts to boot from the next device in the boot sequence list. (On default) Integrated Audio Enables or disables the onboard audio controller. (On default) 1394 Controller Enables or disables the 1394 controller. (On default) USB Controller Enables or disables the internal USB controller. No Boot enables the controller but disables the ability to boot from a USB device.
(Off default) Security Unlock Setup When an administrator password is being used, allows the user access to modify system setup settings. Enter the administrator password at the prompt to unlock system setup. If the correct password is not entered here, the user can view but not modify system setup fields. (Locked default) Displays the current status of your system setup program's password security feature and allows you to verify and assign a new admin password.
Defaults Event Log Allows you to view the Event Log. Entries are marked R for Read and U for Unread. Mark All Entries Read puts an R to the left of all the entries. Clear Log clears the Event Log. POST Behavior Fastboot When enabled, this feature reduces computer startup time by bypassing some compatibility steps. Off does not skip any steps during computer startup. On starts the system more quickly.
7. Press to select the device. For example, if you are booting to a USB memory key, highlight USB Device and press . NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable, check the device documentation. Changing Boot Sequence for Future Boots 1. Enter system setup (see Entering System Setup). 2. Use the arrow keys to highlight the Boot Sequence menu option and press to access the menu.
Jumper Setting Description PSWD Password features are enabled (default setting). Password features are disabled. RTCRST The real-time clock has not been reset (default setting). The real-time clock is being reset. jumpered unjumpered 2. Remove the computer cover (see Removing the Computer Cover). 3. Locate the 2-pin password jumper (PSWD) on the system board, and remove the jumper plug; set the plug aside. For help locating the jumper, see System Board Components.
d. 4. Remove the jumper plug from the RTCRST pins and place it back on the password pins. Replace the computer cover (see Replacing the Computer Cover). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 5. Connect your computer and devices to electrical outlets, and turn them on. Power Management Your computer can be set to use less power when you are not working.
About RAID Configurations NOTE: RAID levels 5 and 10 are only available via an optional PCI Express RAID controller card. NOTE: RAID for SATA 1.0 is not supported. This section provides an overview of the RAID configuration that you might have selected when you purchased your computer.
RAID Level 5 NOTE: RAID levels 5 and 10 are only available via an optional PCI Express RAID controller card. RAID level 5 uses a data-staging storage technique known as "parity checking." When a block of data is written to the RAID configuration, it is striped across all of the drives in the RAID array except for one drive, to which is written parity data. The parity data is information that allows for the entire block of striped data to be calculated if one of the drives fails.
Entering the RAID Configuration Utility 1. Boot the system. 2. Press during POST when prompted. If you wait too long and the operating system logo appears, continue to wait until the operating system completes bootup. Then restart your system and try again. The Configuration Utility menu screen displays. Navigating Within the Configuration Utility Configuration screens are organized in a hierarchical fashion. Navigational hints are displayed at the bottom of each screen.
l Drives must have 512 byte blocks and must not have removable media. l There can be at minimum of 2 and a maximum of 4 hard drives in a RAID volume. l Press and then select Save changes when the RAID volume has been fully configured. l Exit this menu to save the changes. The Configuration Utility will pause while the RAID volume is being created.
When a RAID volume is synchronized, the firmware synchronizes the data on the secondary hard drive(s) with the data on the primary hard drive of the RAID level 1 volume. Follow these steps to start synchronization for a RAID level 1 volume: 1. Select Synchronize Virtual Disk. 2. Press Y to start the synchronization or N to cancel it. Activating a RAID Volume A RAID volume can become inactive if, for example, it is removed from one SAS 5/iR controller or computer and moved to another one.
Back to Contents Page Battery Dell Precision™ Workstation 690 User's Guide About the Battery Removing the Battery Replacing the Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. CAUTION: A new battery can explode if it is incorrectly installed.
6. While supporting the battery connector, press the battery tab away from the positive side of the connector and pry the battery up out of the securing tabs at the negative side of the connector. 1 system battery 2 battery socket tab 3 positive side of battery connector 4 battery socket 7. Properly dispose of the old battery. For more information, see your Product Information Guide. Replacing the Battery 1. Follow the procedures in Before You Begin.
Back to Contents Page Before You Begin Dell Precision™ Workstation 690 User's Guide Recommended Tools Turning Off Your Computer Before Working Inside Your Computer CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift. Always lift correctly to avoid injury; avoid bending over while lifting.
NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the computer. 1. Turn off your computer (see Turning Off Your Computer). NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 2. Disconnect all telephone or network cables from the computer. 3. Disconnect your computer and all attached devices from their electrical outlets. 4.
Back to Contents Page Cards Dell Precision™ Workstation 690 User's Guide Expansion Card Support Installing an Expansion Card Removing an Expansion Card Removing a PCI Express Graphics Card from a Dual Configuration Installing PCI Express Graphics Cards in a Dual Configuration Removing the Optional Graphics Riser Card Replacing the Optional Graphics Riser Card CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
3. Press the tabs on either end of the card retention device and lift to remove it from the computer. 1 card retention device 2 tab 4. Press down the tab on the top of the card retainer at the appropriate card slot and pivot the card retainer back through the chassis wall. 1 release tab 2 card retainer 5. If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 7. NOTICE: Ensure that you release the securing tab to unseat the card.
10. Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot If there is a release tab on the card slot, pull the release tab. 1 bracket within slot 2 bracket caught outside of slot 3 card fully seated 4 card not fully seated 11. Before you rotate the card retainer back into place, ensure that: l The tops of all cards and filler brackets are flush with the alignment bar.
1 release tab 2 card retainer 13. Connect any cables that should be attached to the card. See the documentation for the card for information about the card's cable connections. 14. Press the card retention device back into its original position; push it down until it clicks into place. 1 card retention device 2 tab 15. Ensure that all connectors are properly cabled and firmly seated.
Removing an Expansion Card 1. Follow the procedures in Before You Begin. CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift. Always lift correctly to avoid injury; avoid bending over while lifting. See your Product Information Guide for other important safety information.
c. 6. If the connector has a release tab, press the release tab as you grasp the card by its top corners, and ease it out of its connector. If you are removing the card permanently, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer. 7.
1 release tab 2 card retainer 10. Reconnect the data cable to each installed hard drive. 11. Reconnect the hard drive power cable to each installed hard drive. 12. Ensure that all connectors are properly cabled and firmly seated. 13. Press the card retention device back into its original position; push it down until it clicks into place. 1 card retention device 2 tab NOTICE: To connect a network cable, first plug the cable into the network device and then plug the cable into the computer. 14.
Removing a PCI Express Graphics Card from a Dual Configuration This section regards dual configurations of PCI Express graphics cards only. For removal of any other types of PCI or PCI Express cards, see Removing an Expansion Card. NOTE: To upgrade to or downgrade from a dual-graphics configuration, you will need additional parts that can be ordered from Dell. See Contacting Dell. 1. Follow the procedures in Before You Begin.
6. Press down the tab on the top of the card retainer at the appropriate card slot and pivot the card retainer back through the chassis wall. 1 release tab 2 card retainer 7. Remove the card: a. If necessary, disconnect any cables connected to the card. b. If the card is full-length, press the release tab on the end of the alignment guides on the fan bracket. c. If the connector has a release tab, press the release tab as you grasp the card by its top corners, and ease it out of its connector.
1 bracket inside of slot 2 bracket caught outside of slot 3 fully seated card 4 not fully seated card NOTICE: Do not route card cables behind the cards. Cables routed behind the cards could cause damage to the equipment. 10. Connect any cables that should be attached to the card. See the documentation for the card for information about the card's cable connections. 11. Rotate the card retainer back into its original position; push its tip so that its tab clicks into place.
1 card retention device 2 tab NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug the cable into the computer. 13. Replace the computer cover (see Replacing the Computer Cover), reconnect the computer and devices to electrical outlets, and then turn them on. Installing PCI Express Graphics Cards in a Dual Configuration NOTE: To upgrade to or downgrade from a dual-graphics configuration, you will need additional parts that can be ordered from Dell.
1 card retention device 2 tab 3. Press the tabs on either end of the card retention device and lift to remove it from the computer. 4. Press down the tab on the top of the card retainer at the appropriate card slot and pivot the card retainer back through the chassis wall. 1 release tab 2 card retainer 5. 6. If you are replacing a card, see Removing a PCI Express Graphics Card from a Dual Configuration. Prepare the card for installation.
2 securing tab 3 PCI Express x16 card slot NOTICE: Ensure that you release the securing tab to seat the card. If the card is not installed correctly, you may damage the system board. 9. 10. Gently pull the securing tab (if present) and place the card in the connector. Press down firmly and ensure that the card is fully seated in the slot. Before you rotate the card retainer back into place, ensure that: l The tops of all cards and filler brackets are flush with the alignment bar.
1 card retention device 2 tab NOTICE: An incorrectly attached graphics power cable may result in degraded graphics performance. 14. Connect the power cable to the power connector on the card. For information about the card cable connections, see the documentation that came with the card. 15. Attach the graphics card bridge (if required for your dual-graphics configuration), pressing firmly so that it completely covers the connector tabs.
CAUTION: The computer stand should be installed at all times to ensure maximum system stability. Failure to install the stand could result in the computer tipping over, potentially resulting in bodily injury or damage to the computer. 2. Remove the computer cover (see Removing the Computer Cover). 3. If a graphics riser card is installed, remove it: a. Remove its four screws. b. Disconnect its power cable. c.
Back to Contents Page Copying CDs and DVDs Dell Precision™ Workstation 690 User's Guide NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs. This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive. NOTE: The types of CD or DVD drives offered by Dell may vary by country. The following instructions explain how to make an exact copy of a CD or DVD.
DVD+RW Yes Yes Yes DVD-RW Yes Yes Yes DVD+R DL Yes Yes No DVD-R DL Maybe No No DVD-RAM Maybe No No Helpful Tips l Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic DigitalMedia and open a DigitalMedia project. l Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. l You cannot create audio DVDs with Sonic DigitalMedia.
Back to Contents Page Cleaning Your Computer Dell Precision™ Workstation 690 User's Guide Computer, Keyboard, and Monitor Mouse Floppy Drive CDs and DVDs CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Computer, Keyboard, and Monitor CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water.
Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation. CDs and DVDs NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the compressed-air product. Never touch the lens in the drive. If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs. 1.
Back to Contents Page Processor Dell Precision™ Workstation 690 User's Guide Removing the Processor Installing the Processor CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
1 heat-sink assembly 2 captive screw housing (4) NOTICE: If you are installing a processor upgrade kit from Dell, discard the original heat-sink assembly. If you are not installing a processor upgrade kit from Dell, reuse the original heat-sink assembly when you install your new processor. 7. Open the processor cover by sliding the release lever from under the center cover latch on the socket. Then, pull the lever back to release the processor.
12. Replace the computer cover (see Replacing the Computer Cover). Installing the Processor NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. NOTICE: When replacing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket. 1. Follow the procedures in Before You Begin. CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to maneuver.
1 processor cover 2 processor 3 socket 4 release lever 7. Orient the front and rear alignment notches on the processor with the front and rear alignment notches on the socket. 8. Align the pin-1 corners of the processor and socket.
NOTICE: If you are not installing a processor upgrade kit from Dell, reuse the original heat-sink assembly when you replace the processor. If you installed a processor replacement kit from Dell, return the original heat-sink assembly and processor to Dell in the same package in which your replacement kit was sent. 14. Install the heat-sink assembly: a. Place the heat-sink assembly back onto the heat-sink assembly bracket. b.
Back to Contents Page Drives Dell Precision™ Workstation 690 User's Guide Hard Drive Drive Panels Floppy Drive Media Card Reader CD/DVD Drive Your computer supports: l Up to four SAS (serial-attached SCSI) hard drives and one serial ATA (SATA) hard drive, or five SATA hard drives l Up to four CD/DVD drives (if no floppy drive, Media Card Reader, or hard drive is installed in a 5.25-inch bay) l One floppy drive or Media Card Reader four 5.
When connecting a SAS or SATA cable, hold the cable by the connector at each end and press firmly into the connector. When disconnecting a SAS or SATA cable, hold the cable by the connector at each end and pull until the connector detaches.
1. If you are replacing a hard drive that contains data that you want to keep, back up your files before you begin this procedure. 2. Follow the procedures in Before You Begin. CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift. Always lift correctly to avoid injury; avoid bending over while lifting.
7. Press the blue tabs on each side of the hard-drive bracket toward each other and slide the drive up and out of the hard-drive bay. 1 blue tabs (2) 2 hard drive 3 hard-drive bay 8. Ensure that all connectors are properly cabled and firmly seated. 9. Replace the computer cover (see Replacing the Computer Cover). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 10.
1 drive 2 hard-drive bracket 4. Follow the procedures in Before You Begin. CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift. Always lift correctly to avoid injury; avoid bending over while lifting. See your Product Information Guide for other important safety information.
1 power cable 2 data cable 3 HDD connector 1 power cable 2 data cable 3 SAS interposer connector 4 HDD connector 11. Ensure that all connectors are properly cabled and firmly seated. 12. Replace the computer cover (see Replacing the Computer Cover). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 13. Connect the computer and devices to electrical outlets, and turn them on.
See the documentation for your operating system for instructions. 19. Test the hard drive by running the Dell Diagnostics. See Dell Diagnostics. 20. If the drive you just installed is the primary drive, install your operating system on the hard drive. Removing a Fifth SATA Hard Drive (Optional) CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
1 sliding-plate lever optional fifth hard drive 2 NOTE: The optional fifth SATA hard drive can be installed in any of the 5.25-inch drive bays. 7. Press the blue tabs on each side of the hard-drive bracket toward each other and slide the drive up and out of the hard-drive carrier. 8. Set the drive and carrier aside in a secure location. 9. Ensure that all connectors are properly cabled and firmly seated. 10.
4. Remove the drive panel (see Removing the Drive Panel). 5. If you are installing a new drive, remove the drive-panel insert from a 5.25-inch drive bay (see Removing a Drive-Panel Insert). If you already have a drive installed in the drive bay, remove the optical or hard drive. See the appropriate removal instructions. 6. Place the SATA hard drive in the hard-drive bracket and press the drive down until it snaps securely into place. 1 hard drive 2 hard-drive bracket 7.
NOTE: The optional fifth SATA hard drive can be installed in any of the 5.25-inch drive bays. 9. 10. Connect a power cable to the hard drive. Connect the data cable to the back of the drive and to the connector on the system board. 1 data cable 2 power cable 3 SATA2 connector 11. Ensure that all connectors are properly cabled and firmly seated. 12. Reinstall the drive panel (see Replacing the Drive Panel). 13. Replace the computer cover (see Replacing the Computer Cover).
Removing the Drive Panel 1. Follow the procedures in Before You Begin. CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift. Always lift correctly to avoid injury; avoid bending over while lifting. See your Product Information Guide for other important safety information.
1 drive panel 2 drive-panel insert 3 drive-panel insert release tabs (2) 4 drive-panel insert tab in tab slot 1 drive-panel insert pane 2 drive-panel insert release tabs (2) 3. Slide the drive panel insert tab out from the tab slot 4. Set the drive-panel insert aside in a secure location. Replacing a Drive-Panel Insert 1. Slide the drive-panel insert tab into the drive-panel slot. 1 drive panel 2 drive-panel insert 3 drive-panel insert release tabs (2) 4 drive-panel insert tab in tab slot 2.
Replacing the Drive Panel 1. Follow the procedures in Before You Begin. CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift. Always lift correctly to avoid injury; avoid bending over while lifting. See your Product Information Guide for other important safety information.
2. Remove the computer cover (see Removing the Computer Cover). 3. Remove the drive panel (see Removing the Drive Panel). 4. Disconnect the power and data cables from the back of the floppy drive. 5. Disconnect the other end of the drive cable from the system board connector labeled "DSKT." To locate system board connectors, see System Board Components. 1 power cable 2 data cable 3 floppy-drive connector (DSKT) 6.
b. 9. Install a drive panel insert (see Replacing a Drive-Panel Insert). If you are installing another drive in the drive bay, see the appropriate installation instructions. 10. Reinstall the drive panel (see Replacing the Drive Panel). 11. Replace the computer cover (see Replacing the Computer Cover). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 12.
1 floppy drive 2 floppy drive carrier 8. Attach the power and data cables to the floppy drive. 9. Connect the other end of the data cable to the system board connector labeled "DSKT." To locate the system board connector, see System Board Components. 1 power cable 2 data cable 3 floppy-drive connector (DSKT) 10. Check all cable connections and fold cables out of the way to avoid blocking airflow between the fan and cooling vents. 11. Reinstall the drive panel (see Replacing the Drive Panel). 12.
14. Enter system setup and select the appropriate Diskette Drive option (see System Setup). 15. Verify that your computer works correctly by running the Dell Diagnostics. See Dell Diagnostics. Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
1 Media Card Reader 2 floppy drive/Media Card Reader carrier 7. Press down the release lever on the side of the drive carrier and pull the Media Card Reader out. 8. If you are not installing another drive in the drive bay: a. b. 9. Reinstall the empty drive carrier by sliding it back into the drive bay until it clicks into place.
1 Media Card Reader 2 screws (4) 7. If an empty 3.5-inch drive carrier is installed in the drive bay, slide the Media Card Reader into the drive carrier until it clicks into place. Otherwise: a. Slide the Media Card Reader into the 3.5-inch drive carrier until it clicks into place. b. Then, while pressing down the release lever on the side of the drive carrier, slide the drive carrier into the drive bay until it clicks into place. 1 Media Card Reader 2 floppy drive/ Media Card Reader carrier 8.
1 interface cable 2 Media Card Reader connector (USB) 10. Check all cable connections and fold cables out of the way to avoid blocking airflow between the fan and cooling vents. 11. Reinstall the drive panel (see Replacing the Drive Panel). 12. Replace the computer cover (see Replacing the Computer Cover). NOTICE: To connect a network cable, first plug the cable in to the network port or device and then plug it in to the computer. 13.
4. Disconnect the power and data cables from the back of the drive. 5. If you are uninstalling your only IDE CD/DVD drive and will not replace it at this time, disconnect the data cable from the system board and set it aside. If you are uninstalling a SATA optical drive and not replacing it, disconnect the SATA data cable from the system board. 1 IDE data cable 2 power cable 3 SATA data cable 4 system-board SATA optical connector (labeled SATA on the system board) 5 system-board IDE connector 6.
NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 11. Connect the computer and devices to electrical outlets, and turn them on. Installing a CD/DVD Drive 1. Follow the procedures in Before You Begin. CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift.
2 CD/DVD drive 9. Attach the power and data cables to the CD/DVD drive. NOTICE: Do not attach a SATA optical drive to an HDD connector on the system board or it will not function. Attach SATA optical drives to the connectors labeled SATA on the system board. 10. If you are installing an IDE drive, another CD/DVD drive may be attached to the same data cable by another connector. The other end of the data cable should connect to the system board connector labeled "IDE.
Back to Contents Page FCC Notice (U.S. Only) Dell Precision™ Workstation 690 User's Guide FCC Class B This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. This device complies with Part 15 of the FCC Rules.
Back to Contents Page Information About Your Computer Dell Precision™ Workstation 690 User's Guide Finding Information Specifications Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer.
l l Service Tag and Express Service Code Microsoft Windows License Label Service Tag and Microsoft® Windows® License These labels are located on your computer.
Your operating system product key label is located on your computer (see Service Tag and Microsoft® Windows® License). NOTE: The color of your CD varies based on the operating system you ordered. l l l How to use Linux E-mail discussions with users of Dell Precision™ products and the Linux operating system Additional information regarding Linux and my Dell Precision computer Dell Supported Linux Sites l l Linux.dell.com Lists.us.dell.
Type PCIe x16 (up to 150 W supported) Audio Type Sigmatel STAC9200 High Defintion Audio CODEC and Azalia/ High Definition digital controller Stereo conversion 24-bit analog-to-digital; 24-bit digital-to-analog Controllers Hard drive integrated SAS, with RAID 0/1 integrated SATA optional PCI Express SAS, with RAID Expansion Bus Bus type PCI 2.3 PCI Express 1.0A PCI-X 2.0A USB 2.
Audio two front-panel connectors for microphone and headphones; two back-panel connectors for line-in and line-out/ headphones System board connectors: IDE drive 40-pin connector Floppy drive 34-pin connector SAS/ SATA four 7-pin connectors SATA three 7-pin connectors Key Combinations starts embedded system setup (during start-up only) or starts the Boot Device menu (during start-up only) launches the utility partition (if installed) during computer
CAUTION: Your computer is heavy and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift. Always lift correctly to avoid injury; avoid bending over while lifting. See your Product Information Guide for other important safety information.
Back to Contents Page Getting Help Dell Precision™ Workstation 690 User's Guide Technical Assistance Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets. 1.
apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service sales@dell.com apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) l Electronic Information Service info@dell.com AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.
5. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call.
Website: www.dell.com.ag Antigua and Barbuda E-mail: la-techsupport@dell.com General Support 1-800-805-5924 Website: www.dell.com.ar E-mail: la-techsupport@dell.com Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 E-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC® storage products: la_enterprise@dell.
Country Code: 673 Customer Care (Penang, Malaysia) 604 633 4888 Transaction Sales (Penang, Malaysia) 604 633 4955 Online Order Status: www.dell.ca/ostatus Canada (North York, Ontario) International Access Code: 011 AutoTech (automated Hardware and Warranty Support) toll-free: 1-800-247-9362 Customer Service (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Service (med.
Denmark (Copenhagen) International Access Code: 00 Country Code: 45 Technical Support for all other Dell computers 7023 0182 Customer Care (Relational) 7023 0184 Home/Small Business Customer Care 3287 5505 Switchboard (Relational) 3287 1200 Switchboard Fax (Relational) 3287 1201 Switchboard (Home/Small Business) 3287 5000 Switchboard Fax (Home/Small Business) 3287 5001 Website: www.dell.com/dm Dominica E-mail: la-techsupport@dell.com General Support toll-free: 1-866-278-6821 Website: www.
Country Code: 30 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 E-mail: la-techsupport@dell.com Grenada General Support toll-free: 1-866-540-3355 E-mail: la-techsupport@dell.com Guatemala General Support 1-800-999-0136 E-mail: la-techsupport@dell.com Guyana General Support toll-free: 1-877-270-4609 Website: support.ap.dell.com Technical Support E-mail: HK_support@Dell.
Technical Support (servers) Technical Support outside of Japan (servers) Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Japan (Kawasaki) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) International Access Code: 001 Technical Support outside of Japan (PDAs, projectors, printers, routers) toll-free: 0120-198-
E-mail: la-techsupport@dell.com Netherlands Antilles General Support 001-800-882-1519 Website: support.euro.dell.
Singapore (Singapore) NOTE: The phone numbers in this section should be called from within Singapore or Malaysia only. Website: support.ap.dell.
Country Code: 886 Customer Care toll-free: 00801 60 1250 (option 5) Transaction Sales toll-free: 00801 65 1228 Corporate Sales toll-free: 00801 651 227 Website: support.ap.dell.
Dell Sales or toll-free: 1-800-879-3355 Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 Fax toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired (1-877-335-5889) E-mail: la-techsupport@dell.com U.S.
Back to Contents Page Glossary Dell Precision™ Workstation 690 User's Guide ABCDEFGHIKLMNO PRSTUVWXZ Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. A AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
L2 cache — Secondary cache which can either be external to the processor or incorporated into the processor architecture. carnet — An international customs document that facilitates temporary imports into foreign countries. Also known as a merchandise passport. CD — compact disc — An optical form of storage media, typically used for audio and software programs. CD drive — A drive that uses optical technology to read data from CDs. CD player — The software used to play music CDs.
DVD+RW drive — a drive that can read DVDs and most CD media and write to DVD+RW (rewritable DVDs) discs. DVI — digital video interface — A standard for digital transmission between a computer and a digital video display. E ECC — error checking and correction — A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory. ECP — extended capabilities port — A parallel connector design that provides improved bidirectional data transmission.
H hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably. heat sink — A metal plate on some processors that helps dissipate heat. help file — A file that contains descriptive or instructional information about a product. Some help files are associated with a particular program, such as Help in Microsoft Word. Other help files function as stand-alone reference sources. Help files typically have a filename extension of .hlp or .chm.
M Mb — megabit — A measurement of memory chip capacity that equals 1024 Kb. Mbps — megabits per second — One million bits per second. This measurement is typically used for transmission speeds for networks and modems. MB — megabyte — A measurement of data storage that equals 1,048,576 bytes. 1 MB equals 1024 KB. When used to refer to hard drive storage, the term is often rounded to 1,000,000 bytes. MB/sec — megabytes per second — One million bytes per second.
PIO — programmed input/output — A method of transferring data between two devices through the processor as part of the data path. pixel — A single point on a display screen. Pixels are arranged in rows and columns to create an image. A video resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and down. Plug-and-Play — The ability of the computer to automatically configure devices.
off your computer before completing a shutdown. smart card — A card that is embedded with a processor and a memory chip. Smart cards can be used to authenticate a user on computers equipped for smart cards. software — Anything that can be stored electronically, such as computer files or programs.
video resolution — See resolution. virus — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus program moves from one computer to another through an infected disk, software downloaded from the Internet, or e-mail attachments. When an infected program starts, its embedded virus also starts. A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk.
Back to Contents Page I/O Panel Dell Precision™ Workstation 690 User's Guide I/O-Panel Components Removing the I/O Panel Replacing the I/O Panel CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
4. If a graphics riser card is installed, remove it: a. Remove its four screws. b. Disconnect its power cable. c. Move it slightly up and to the right at an angle to free it from the card fan and the memory-riser support structure. d. Set the riser aside. 5. Loosen the captive thumbscrews that secure the memory shroud and lift to remove it from the computer. 6. Disconnect the speaker cable from the system board. 7. Disconnect the front fan and the card fan from the system board. 8.
Back to Contents Page Memory Dell Precision™ Workstation 690 User's Guide Addressing Memory With 4-GB or Greater Configurations (32-bit Operating Systems Only) Fully Buffered DIMM (FBD) Memory Overview Memory Installation (Without Memory Riser Cards) Installing Memory Without Memory Riser Cards Removing Memory Without Memory Riser Cards Memory Installation (With Optional Memory Riser Cards) Installing Memory (With Optional Memory Riser Cards) Removing Memory (With Optional Memory Riser Cards) Your computer
1 fully buffered DIMM 2 fully buffered DIMM with full-length heat spreaders 3 information label Memory Installation (Without Memory Riser Cards) Fully buffered DDR2 memory modules can also be installed in pairs of two; in this case, the computer will continue to operate, but with a slight reduction in performance. The pairs must be matched in size, rank, and organization.
1 memory shroud 2 thumbscrews (2) 3 memory fan 3. Loosen the captive thumbscrews that secure the memory shroud and lift it away from the computer. 1 memory fan 2 memory fan support structure 4. Note the position of the memory fan, then lift the memory fan free from the fan support structure and set it aside. CAUTION: Fully-buffered memory modules may become very hot during normal operation. Ensure that memory modules have had sufficient time to cool before you touch them. 5.
NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 7. Insert the module into the connector until the module snaps into position. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module. 8. Place the memory fan on the fan support structure.
Removing Memory Without Memory Riser Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components.
5. Press out the securing clip at each end of the memory module connector. 6. Grasp the module and pull up. If the module is difficult to remove, gently ease the module back and forth to remove it from the connector. 7. Replace the memory fan on the fan support structure. 1 memory shroud 2 thumbscrews (2) 3 memory fan NOTICE: The memory shroud holds the (optional) memory risers in place; its thumbscrews must be sufficiently tight in order to secure the risers and to avoid damage. 8.
in sets of four with one of the four on each riser card. Install memory modules in order of their labels on the system board; matched sets of four should be installed first into DIMM_1 on each board and then DIMM_2 on each board, and so on. NOTICE: Do not install non-ECC, unbuffered, or non-fully-buffered memory modules. Doing so may cause the system not to boot.
1 power connectors (4) 2 memory connectors (4) 3 securing clips (2) 4. Disconnect the power cable from memory riser card 1 and 2. 5. Grasp the memory riser card 1 at each corner and lift memory riser card 1 and attached card 2 from the DIMM_1 and DIMM_2 slots on the system board. If a card is difficult to remove, gently ease it back and forth to remove it from the connector. 1 memory riser cards 1 and 2 2 memory riser cards 3 and 4 6. Disconnect the power cables from memory riser cards 3 and 4. 7.
If you insert the module correctly, the securing clips snap into the cutouts at each end of the module. 11. Ensure that memory riser card 3 is above system-board connector DIMM_3 and memory riser card 4 is above system-board connector DIMM_4. Align the notch on the bottom of each riser card with the crossbar in each system-board connector. 12. Insert the riser cards into the connectors until both riser cards snap into position.
2 thumbscrews (2) NOTICE: The memory shroud holds the (optional) memory risers in place; its thumbscrews must be sufficiently tight in order to secure the risers and to avoid damage. 17. Replace the memory shroud. Tighten the thumbscrews until the memory shroud is well secured and will not shift when the computer is moved. 18. Replace the computer cover (see Replacing the Computer Cover).
3. Loosen the captive thumbscrews that secure the memory shroud and lift it away from the computer. CAUTION: Fully-buffered memory modules may become very hot during normal operation. Ensure that memory modules have had sufficient time to cool before you touch them. 4. Disconnect the power cables from memory riser cards 1 and 2. 1 power connectors (4) 2 memory module connectors (4) 3 securing clips (2) 5.
1 power connectors (4) 2 memory module connectors (4) 3 securing clips (2) 7. Grasp the memory riser card 3 at each corner and lift memory riser card 3 and attached card 4 from the DIMM_3 and DIMM_4 memory module connectors on the system board. If a card is difficult to remove, gently ease it back and forth to remove it from the connector. CAUTION: Fully-buffered memory modules may become very hot during normal operation. Ensure that memory modules have had sufficient time to cool before you touch them.
14. Insert the riser cards into the connectors until both riser cards snap into position. NOTE: If a memory-riser power cable is not plugged in, the system will not boot. 15. Connect the power cables to memory riser cards 1 and 2. NOTICE: The memory shroud holds the (optional) memory risers in place; its thumbscrews must be sufficiently tight in order to secure the risers and to avoid damage. 16. Replace the memory shroud.
Back to Contents Page Power Supply Dell Precision™ Workstation 690 User's Guide Removing the Power Supply Replacing the Power Supply CAUTION: Before performing any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
11. Gather the power supply bundles that stem from the power supply, for easy removal. 1 power supply screws (4) 12. Slide the power supply towards the front of the computer to free it from the securing tabs on the computer chassis. 13. Slide the power supply toward the hard drive bay area, so that it will clear the protruding lip of the chassis and lift the power supply from the computer. Replacing the Power Supply 1.
Back to Contents Page Removing the Computer Cover Dell Precision™ Workstation 690 User's Guide CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to maneuver.
6. Locate the three hinge tabs on the edge of the computer. 7. Grip the sides of the computer cover and pivot the cover up, using the hinges as leverage points. 8. Release the cover from the hinge tabs and set it aside in a secure location. NOTICE: The computer cooling system cannot function properly while the computer cover is not installed. Do not attempt to boot the computer before reinstalling the computer cover.
Back to Contents Page Replacing the Computer Cover Dell Precision™ Workstation 690 User's Guide CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift. Always lift correctly to avoid injury; avoid bending over while lifting. See your Product Information Guide for other important safety information.
ALERT! Cover was previously removed. NOTE: If the chassis intrusion switch is not detected or the cover is open the system will run all fans at maximum speed to prevent overheating. 6. Reset the chassis intrusion detector by changing Intrusion Alert to Enabled or Enabled-Silent. See Resetting the Chassis Intrusion Detector. The Chassis Intrusion Switch is actually essential to your computer as that it can alert you if the computer case is unexpectedly removed.
Back to Contents Page Installing the Speaker (Optional) Dell Precision™ Workstation 690 User's Guide CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
1 speaker (optional) 2 latch release tab 3 speaker slots with tabs (3) 4 speaker cable 5 speaker connector on system board 5. Replace the computer cover (see Replacing the Computer Cover).
Back to Contents Page Computer Stand Dell Precision™ Workstation 690 User's Guide Attaching the Computer Stand Removing the Computer Stand CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift. Always lift correctly to avoid injury; avoid bending over while lifting. See your Product Information Guide for other important safety information.
7. Slide the rear of the stand into the rear foot of the computer, and ensure that the alignment guide slides into place. 8. Center the front bar of the stand in the corresponding notch in the front foot of the computer. 9. Carefully set the computer back down; the front bar of the stand should snap into place under the weight of the computer. Removing the Computer Stand CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to maneuver.
Back to Contents Page Chassis Intrusion Switch Dell Precision™ Workstation 690 User's Guide Removing the Chassis Intrusion Switch Replacing the Chassis Intrusion Switch Resetting the Chassis Intrusion Detector The intrusion switch must be installed and the cover closed for the system to operate properly. If the switch is not detected, or if the cover is open, the system will run all fans at maximum speed to prevent overheating.
2. Replace the computer cover (see Replacing the Computer Cover). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 3. Connect your computer and devices to electrical outlets, and turn them on. Resetting the Chassis Intrusion Detector 1. Turn on (or restart) your computer. 2. When the blue DELL™ logo appears, press immediately.
Back to Contents Page System Board Dell Precision™ Workstation 690 User's Guide Removing the System Board Replacing the System Board CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
1 screws (4) 2 graphics riser card 6. If you do not have memory risers installed, lift to remove the memory fan from the fan support structure. 7. Remove the fan support structure or memory-riser support structure: a. Remove the four screws that attach it to the system board. b. Lift it from the computer. 1 memory fan (only present on computers without memory riser cards) 2 fan support structure 8. Disconnect the speaker cable from the system board. 9.
1 screws (2) 2 processor and card fan case 11. Remove any components that restrict access to the system board. 12. Disconnect all cables from the system board. 13. Before you remove the existing system board assembly, visually compare the replacement system board to the existing system board to ensure that you have the correct part. 14. Remove the two screws that attach the system board assembly to the rear of the computer chassis. 1 system board assembly 2 back of computer 15.
b. 2. Remove any installed heat-sink assemblies and processors from the existing system board and transfer them to the replacement system board. See Removing the Processor for more information. Set the jumpers on the replacement system board so that they are identical to the ones on the existing board (see System Board Components.) NOTE: Some components and connectors on the replacement system board may be in different locations than the corresponding connectors on the existing system board. 3.
Back to Contents Page Dell Precision™ Workstation 690 User's Guide NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Information in this document is subject to change without notice. © 2006 Dell Inc. All rights reserved.
Back to Contents Page Tools to Help Solve Problems Dell Precision™ Workstation 690 User's Guide Diagnostic Lights Beep Codes Error Messages Dell Diagnostics Drivers Restoring Your Operating System Software and Hardware Incompatibilities Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on the front.
amber A possible failure has been detected in a plug-in component such as a graphics riser card or memory riser card. Verify that any required power cables are connected to the memory and graphics riser cards. Perform the procedure in Power Problems. (blinking) amber A possible power supply failure has occurred. Verify that both power supply cables are plugged in to the motherboard.
l Routine system activity preceding video initialization. If the problem persists, contact Dell (see Contacting Dell). Watch your monitor for on-screen messages. A possible expansion card failure has occurred. 1. 2. 3. 4. Determine if a conflict exists by removing a card (not a graphics card) and restarting the computer. See Cards. If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. Repeat this process for each card.
4-2-2 Shutdown failure 4-2-3 Gate A20 failure 4-2-4 Unexpected interrupt in protected mode 4-3-1 Memory failure above address 0FFFFh 4-3-3 Timer-chip counter 2 failure 4-3-4 Time-of-day clock stopped 4-4-1 Serial or parallel port test failure 4-4-2 Failure to decompress code to shadowed memory 4-4-3 Math-coprocessor test failure 4-4-4 Cache test failure Error Messages Fill out the Diagnostics Checklist as you complete these checks.
Alert! Power Supply Fan Failure — Alert! Previous Fan Failures — Alert! Previous Thermal Failure — Alert! Previous Shutdown Due to Thermal Event — Ensure that nothing is blocking the airflow vents and that all the fans are properly installed and operating correctly. Also, ensure that the processor heat-sink assembly is properly installed. Alert! Previous Reboot Was Due to Voltage Regulator Failure — Contact Dell for assistance. See Contacting Dell.
Drive not ready — Put a floppy disk in the drive. Gate A20 failure — See Lockups and Software Problems. Hard-disk configuration error — Hard-disk controller failure — Hard-disk drive failure — Hard-disk drive failure — See Drive Problems. Insert bootable media — Insert a bootable floppy disk, CD, or other bootable media. Invalid configuration information - please run SETUP program — Enter system setup (see System Setup) and correct the computer configuration information.
Non-system disk or disk error — Replace the floppy disk with one that has a bootable operating system or remove the floppy disk from drive A and restart the computer. Not a boot diskette — Insert bootable media and restart your computer. Not enough memory or resources. Close some programs and try again — Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first.
Write fault on selected drive — See Drive Problems. :\ is not accessible. The device is not ready — The floppy drive cannot read the disk. Insert a floppy disk into the drive and try again. Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
5. Select the Boot from CD-ROM option from the menu that appears. 6. Type 1 to start the ResourceCD menu. 7. Select the option to start the Dell Diagnostics and press . 8. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 9. When the Dell Diagnostics Main Menu appears, select the test that you want to run (see Dell Diagnostics Main Menu). Dell Diagnostics Main Menu 1.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You may need to install drivers if you: l Upgrade your operating system. l Reinstall your operating system. l Connect or install a new device. Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Windows XP 1. Click the Start button and click Control Panel. 2.
Manually Reinstalling Drivers 1. After extracting the driver files to your hard drive as described in the previous section, click the Start button and right-click My Computer. 2. Click Properties. 3. Click the Hardware tab and click Device Manager. 4. Double-click the type of device for which you are installing the driver. 5. Double-click the name of the device for which you are installing the driver. 6. Click the Driver tab and click Update Driver. 7.
4. Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer. 5. Click Next. The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts. 6. After the computer restarts, click OK.
5. When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. 6. When prompted, click Yes. The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 7. Click Next. The System Restore screen appears and the computer restarts. 8.
Reinstalling Windows XP The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so. 1.
Back to Contents Page Solving Problems Dell Precision™ Workstation 690 User's Guide Troubleshooting Tips Media Card Reader Problems Battery Problems Memory Problems Card Problems Mouse Problems Card Fan Problems Network Problems Drive Problems Power Problems E-Mail, Modem, and Internet Problems Printer Problems IEEE 1394 Device Problems Serial or Parallel Device Problems Keyboard Problems Sound and Speaker Problems Lockups and Software Problems Video and Monitor Problems Troubleshooting T
Test the graphics card — 1. Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and then remove the computer cover (see Removing the Computer Cover). Remove all cards except the graphics card. See Cards. 2. If your primary hard drive is connected to a drive controller card and not to one of the system board IDE connectors, leave the drive controller card installed in the computer. 3.
Check for Software and Hardware Conflicts — See Software and Hardware Incompatibilities. Run the Dell Diagnostics — See Dell Diagnostics. CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Check the telephone line connection — Check the telephone jack — Connect the modem directly to the telephone wall jack — Use a different telephone line — l l l l Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem. Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Check the keyboard cable — l l l l Ensure that the keyboard cable is firmly connected to the computer. Shut down (see Turning Off Your Computer) your computer, reconnect the keyboard cable as shown in the Quick Reference Guide for your computer, and then restart the computer. Check the cable connector for bent or broken pins and for damaged or frayed cables.
Check the software documentation — If necessary, uninstall and then reinstall the program. A program is designed for an earlier Microsoft® Windows® operating system If You Are Using Windows XP, Run the Program Compatibility Wizard — The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1. 2. 3. Click the Start button, point to All Programs® Accessories, and then click Program Compatibility Wizard.
media. FlexBay device is Disabled — There is a FlexBay disable option in the BIOS setup that appears only when the FlexBay device is installed. If the FlexBay device is physically installed, but it is not running, check to see if it is enabled in the BIOS setup. Memory Problems Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Reinstall the mouse driver — See Restoring Your Operating System. Check for Software and Hardware Conflicts — See Software and Hardware Incompatibilities. Network Problems Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
The computer is receiving electrical power, but an internal power problem might exist. l l Ensure that the processor power cable is securely connected to the system board. See Diagnostic Lights. Eliminate interference — Some possible causes of interference are: l l l Power, keyboard, and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet Printer Problems Fill out the Diagnostics Checklist as you complete these checks.
Sound and Speaker Problems Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.
Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Video and Monitor Problems Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If the screen is blank NOTE: See the monitor documentation for troubleshooting procedures.
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Back to Contents Page Features of Microsoft® Windows® XP Dell Precision™ Workstation 690 User's Guide Transferring Information to a New Computer Creating and Arranging Shortcuts Switching to Microsoft® Windows® Classic View Desktop Cleanup Wizard Choosing a Wallpaper Internet Connection Firewall Choosing a Screen Saver Setting Up a Home and Office Network Choosing a Desktop Theme Transferring Information to a New Computer The Microsoft® Windows® XP operating system provides a Files and Settings Tr
After the information has been copied, the Completing the Collection Phase screen appears. 8. Click Finish. To transfer data to the new computer: 1. On the Now go to your old computer screen on the new computer, click Next. 2. On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. The wizard reads the collected files and settings and applies them to your new computer.
3. Click Finished and restart the new computer. NOTE: For more information about this procedure, search dell.support.com for document #PA1089586 (How Do I Transfer Files From My Old Computer to My New Dell Computer using the Microsoft® Windows® XP Operating System CD?). NOTE: Access to the Dell Knowledge Base document may not be available in some countries.
5. l Center to place a single copy of an image in the center of the screen l Stretch to place a single copy of an image to fit the size of the screen Click OK to accept the settings and close the Display Properties window. Choosing a Screen Saver 1. Click the Start button, click Control Panel, and then click Appearance and Themes. 2. Under Pick a task..., click Choose a screen saver. 3.
Desktop Cleanup Wizard Your computer is set up to use the Desktop Cleanup Wizard to move programs that are not frequently used to a designated folder 7 days after you first start your computer and every 60 days after that. The appearance of the Start menu changes as programs are moved. To turn off the Desktop Cleanup Wizard, perform the following steps. NOTE: You can run the Desktop Cleanup Wizard any time by clicking Clean Desktop Now under Run Desktop Cleanup Wizard every 60 days. 1.
1 network devices 2 network cables 3 network adapter connector on computer 4 network adapter connector Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1. Click the Start button, point to All Programs® Accessories® Communications, and then click Network Setup Wizard. 2. On the welcome screen, click Next. 3.
