User's Manual

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Dell™ PowerEdge™ C1100

Systems

Hardware Owner’s

Manual

Regulatory Model CS24-TY

book.book Page 1 Tuesday, February 26, 2013 11:33 AM

Summary of content (140 pages)

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book.book Page 2 Tuesday, February 26, 2013 11:33 AM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ © 2013 Dell Inc. All rights reserved.
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book.book Page 5 Tuesday, February 26, 2013 11:33 AM Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . . . . . . . 13 . . . . . . . . . . 14 . . . . . . . . . . . . . 18 Front-Panel Features and Indicators Hard-Drive Indicator Patterns . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . . . 20 Back-Panel Features and Indicators NIC Indicator Codes Power and System Board Indicator Codes . . . . . . . 21 . . . . . . . . . . .
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book.book Page 6 Tuesday, February 26, 2013 11:33 AM Processor Settings . . . . . . . . . . . . . . . . . System Memory Settings Advanced Menu . . . . . . . . . . . . . . 38 . . . . . . . . . . . . . . . . . . . . . 38 . . . . . . . . . . . . . . 38 . . . . . . . . . . . . . . . 40 . . . . . . . . . . . . . . . . . 40 Processor Configuration Memory Configuration IDE Configuration . Super IO Configuration . . . . . . . . . . . . . . . 41 USB Configuration . . . . . . . . . . . . . . . . .
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book.book Page 7 Tuesday, February 26, 2013 11:33 AM Installing a Hard Drive Into a Hard-Drive Carrier . . . . . . . . . . . . . . . . . . Removing a Hard-Drive Carrier . Installing a Hard-Drive Carrier 53 . . . . . . . . . . 54 . . . . . . . . . . . 54 . . . . . . . . . . . . 55 . . . . . . . . . . . . . . . . 55 . . . . . . . . . . . . . . . . . 56 . . . . . . . . . . . . . . . . . . . . . 56 Opening and Closing the System Opening the System Closing the System Cooling Shroud. . . . . .
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book.book Page 8 Tuesday, February 26, 2013 11:33 AM RAID Battery (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 . . . . . . . . . . . . . . 73 Removing a RAID Battery . Installing a RAID Battery Integrated Storage Controller Cards . . . . . . . . . . . 75 Removing the Integrated Storage Controller Card . . . . . . . . . . . . . . . 75 Installing the Integrated Storage Controller Card . . . . . . . . . . . . . . . 76 Mezzanine Card (10 GbE LAN) . 77 . . .
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book.book Page 9 Tuesday, February 26, 2013 11:33 AM Control Panel (Optional) . . . . . . . . . . . . . . . . . Removing the Control Panel . . . . . . . . . . . . 91 Installing the Control Panel . . . . . . . . . . . . . 92 Control Panel Assembly (Optional) . . . . . . . . . . . . . . . . . 92 93 . . . . . . . . . . . . . . . . . . . . . 94 Installing the Control Panel Assembly System Battery . 92 . . . . . . . Removing the Control Panel Assembly . Removing the System Battery . . . . . .
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book.book Page 10 Tuesday, February 26, 2013 11:33 AM Troubleshooting the System Battery . Troubleshooting Power Supplies . . . . . . . . . 104 . . . . . . . . . . . 105 . . . . . . 106 . . . . . . . . . . . . . . . . . 106 Troubleshooting System Cooling Problems Troubleshooting a Fan . . . . . . . . . . . 107 . . . . . . . . . . . . . 109 Troubleshooting System Memory Troubleshooting a Hard Drive Troubleshooting a Storage Controller . . . . . . . . . 110 . . . . . . . . . . 111 . . . .
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book.book Page 11 Tuesday, February 26, 2013 11:33 AM 6 Getting Help . . . . . . . . . . . . . . . . . . . . . . Contacting Dell Glossary Index 123 123 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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book.book Page 13 Tuesday, February 26, 2013 11:33 AM 1 About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Start Menu" on page 35. Enters the BIOS Boot Manager. See "System Setup Options at Boot" on page 36. Starts Preboot eXecution Environment (PXE) boot. Enters the SAS Configuration Utility.
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book.book Page 14 Tuesday, February 26, 2013 11:33 AM Front-Panel Features and Indicators Figure 1-1. Front-Panel Features—3.5-Inch Hard-Drive System 1 2 3 4 5 6 9 7 8 Item Indicator, Button, or Connector 1 Reset button Restarts the system while the system is powered on. 2 Service LED Lights when the BMC port is on and blinks when there is traffic on the BMC port.
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book.book Page 15 Tuesday, February 26, 2013 11:33 AM Item Indicator, Button, or Connector 6 System identification indicator/button Icon Description The system identification button can be used to locate a particular system and system board within a rack. When the button is pushed, the blue system status indicators on the front and the back blink until the button is pushed again. 7 Power-on indicator/power button The power-on indicator lights when the system power is on.
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book.book Page 16 Tuesday, February 26, 2013 11:33 AM Figure 1-2. Front-Panel Features—2.5-Inch Hard-Drive Systems 5 1 4 2 Icon 3 Item Indicator, Button, or Connector Description 1 Hard drives Up to ten hot-swappable 2.5-inch hard drives. 2 Ethernet connectors 1 and 2 Lights green when a connection is made to the NIC port, blinks when there is traffic on the NIC port.
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book.book Page 17 Tuesday, February 26, 2013 11:33 AM Item Indicator, Button, or Connector 4 Power-on indicator/power button Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. NOTE: When powering on the system, the video monitor can take from several seconds to over 2 minutes to display an image, depending on the amount of memory installed in the system.
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book.book Page 18 Tuesday, February 26, 2013 11:33 AM Hard-Drive Indicator Patterns Figure 1-3. Hard-Drive Indicators 1 2 2.5-inch hard-drive carrier 1 2 3.5-inch hard-drive carrier 1 hard-drive activity indicator (green) 2 hard-drive status indicator (green and amber) Table 1-1.
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book.book Page 19 Tuesday, February 26, 2013 11:33 AM Table 1-2. Hard Drive Indicators—SAS/SATA Add-on Cards (continued) Drive-Activity Indicator/Drive-Status Indicator Condition Steady green/Blinks green Drive is present or in idle stage Steady amber/Off Drive failed Steady amber/Steady green Drive rebuilding Back-Panel Features and Indicators Figure 1-4.
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book.book Page 20 Tuesday, February 26, 2013 11:33 AM Item Indicator, Button, or Connector Icon Description 7 USB connectors (2) Connects USB devices to the system. The ports are USB 2.0-compliant. 8 KVM over IP Port Dedicated management port. 9 Ethernet connectors (2) Embedded 10/100/1000 NIC connector. 10 Mezzanine-card cover Remove this cover before installing mezzanine card. NIC Indicator Codes Figure 1-5. NIC Indicators 1 1 link indicator 2 2 activity indicator Table 1-3.
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book.book Page 21 Tuesday, February 26, 2013 11:33 AM Table 1-4. NIC Indicator Codes—BMC NIC Indicator Condition Steady green Link LAN/No access Blinks green Accessing LAN Green off Idle Table 1-5. NIC Speed Indicator Codes (KVM Over IP Port) NIC Speed Indicator Condition Steady green Link at 100 Mbps Green off Link at 10 Mbps Power and System Board Indicator Codes The LEDs on the system front and back panel display error codes during system startup. Systems with 2.5-inch or 3.
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book.book Page 22 Tuesday, February 26, 2013 11:33 AM Table 1-7. System Identification Indicators System Identification Indicator Condition Steady blue IPMI using chassis identify command on or ID button press identification on. Blinks blue blinking Only IPMI using chassis identify command blink on. Blue off IPMI using chassis identify command off or ID button press identification off. Table 1-8.
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book.book Page 23 Tuesday, February 26, 2013 11:33 AM POST Error Codes Code Log in BMC Error Message Corrective Action 0000 Yes Remove AC power to the system for 10 seconds and restart the system. Timer Error If the problem persists, see "Getting Help" on page 123. 0003 Yes CMOS Battery Low See "Troubleshooting the System Battery" on page 104. 0004 Yes CMOS Settings Wrong Remove AC power to the system for 10 seconds and restart the system.
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book.book Page 24 Tuesday, February 26, 2013 11:33 AM Code Log in BMC Error Message Corrective Action 0040 Yes Remove AC power to the system for 10 seconds and restart the system. Refresh timer test failed If the problem persists, see "Getting Help" on page 123. 0041 Yes Display memory test Remove AC power to the system for failed 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 123.
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book.book Page 25 Tuesday, February 26, 2013 11:33 AM Code Log in BMC Error Message Corrective Action 0049 Yes Remove AC power to the system for 10 seconds and restart the system. Unknown BIOS error. If the problem persists, see "Getting Help" on page 123. 004A Yes Unknown BIOS error. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 123. 004B Yes Unknown BIOS error.
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book.book Page 26 Tuesday, February 26, 2013 11:33 AM Code Log in BMC Error Message Corrective Action 0082 Yes Secondary Master Drive - ATAPI Incompatible See "Troubleshooting a Hard Drive" on page 109. 0083 Yes Secondary Slave Drive - ATAPI Incompatible See "Troubleshooting a Hard Drive" on page 109. 0101 Yes Warning! This system board does not support the power requirements of the installed processor. The processor will be run at a reduced frequency, which will impact system performance.
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book.book Page 27 Tuesday, February 26, 2013 11:33 AM Code Log in BMC Error Message Corrective Action 0122 Yes Thermal Failure detected by PROCHOT#. Ensure that the processor heat sinks are properly installed. Thermal Failure detected by PROCHOT#. Ensure that the processor heat sinks are properly installed. Thermal Failure detected by PROCHOT#. Ensure that the processor heat sinks are properly installed. Thermal Failure detected by PROCHOT#.
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book.book Page 28 Tuesday, February 26, 2013 11:33 AM Code Log in BMC Error Message Corrective Action 0151 Yes Remove AC power to the system for 10 seconds and restart the system. Processor failed BIST If the problem persists, see "Getting Help" on page 123. 0152 Yes Processor failed BIST Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 123.
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book.book Page 29 Tuesday, February 26, 2013 11:33 AM Code Log in BMC Error Message Corrective Action 0161 Yes Processor missing microcode A BIOS update is required. Processor missing microcode A BIOS update is required. Processor missing microcode A BIOS update is required. Processor missing microcode A BIOS update is required. Processor missing microcode A BIOS update is required. Processor missing microcode A BIOS update is required.
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book.book Page 30 Tuesday, February 26, 2013 11:33 AM Code Log in BMC Error Message Corrective Action 0182 Yes BIOS does not support current stepping Ensure that your processors match and conform to the type described in the processor technical specifications outlined in your system’s Getting Started Guide.
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book.book Page 31 Tuesday, February 26, 2013 11:33 AM Code Log in BMC Error Message Corrective Action 0196 Yes CPUID, Processor Model are different Ensure that your processors match and conform to the type described in the processor technical specifications outlined in your system’s Getting Started Guide.
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book.book Page 32 Tuesday, February 26, 2013 11:33 AM Code Log in BMC Error Message Corrective Action 0405 Yes AHCI Port5 HDD Error See "Troubleshooting a Hard Drive" on page 109. 5120 Yes CMOS cleared by jumper Reset password. See "Jumper Settings" on page 116. If the problem persists, see "Getting Help" on page 123. 5121 Yes Password cleared by jumper Reset password. See "Jumper Settings" on page 116. If the problem persists, see "Getting Help" on page 123.
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book.book Page 33 Tuesday, February 26, 2013 11:33 AM Code Log in BMC Error Message Corrective Action 8301 Yes Not enough space in Runtime area! SMBIOS data will not be available. See "Troubleshooting System Memory" on page 107. Not enough space in Runtime area! SMBIOS data will not be available. See "Troubleshooting System Memory" on page 107. Error: BMC Not Responding Remove AC power to the system for 10 seconds and restart the system.
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book.book Page 35 Tuesday, February 26, 2013 11:33 AM Using the System Setup Program 2 Start Menu The system employs the latest AMI Core BIOS, which is stored in the Flash memory. The Flash memory supports the Plug and Play specification, and contains a BIOS Setup program, the Power-On Self-Test (POST) routine, and the PCI auto-configuration utility. This system board supports system BIOS shadowing, enabling the BIOS to execute from 64-bit onboard write-protected DRAM.
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book.book Page 36 Tuesday, February 26, 2013 11:33 AM System Setup Options at Boot You can initiate Setup by pressing during POST. Console Redirection The console redirection allows a remote user to diagnose and fix problems on a system, which has not successfully booted the operating system. The centerpiece of console redirection is the BIOS Console. The BIOS Console is a Flash ROM-resident utility that redirects input and output over a serial or modem connection.
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book.book Page 37 Tuesday, February 26, 2013 11:33 AM Main Menu The main menu displays information about your system board and BIOS. Main Screen Figure 2-1. System Setup Program Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. AMIBIOS Settings Option Description Version Displays the BIOS version.
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book.book Page 38 Tuesday, February 26, 2013 11:33 AM Processor Settings Option Description Type Displays the type of processor installed on the system board. Speed Displays the maximum speed of the processor. Count Displays the number of installed processors. System Memory Settings Option Description Size Displays how much memory (DRAM) is installed on the system board. System Time Scroll to adjust the time. System Date Scroll to adjust the date.
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book.book Page 39 Tuesday, February 26, 2013 11:33 AM Option Description Max CPUID Value Limit Enable this option to limit the maximum CPUID input (Disabled default) value to 03h when queried, even if the processor supports a higher CPUID input value. NOTE: This feature is disabled for Windows® XP Intel® processors from Pentium™ Pro onwards, except Intel Pentium 4, that have a maximum CPUID input value of only 02h or 03h.
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book.book Page 40 Tuesday, February 26, 2013 11:33 AM Memory Configuration Option Description Current Memory Frequency (1066 MHz default) Displays the current memory frequency Memory Turbo Mode (Disabled default) Displays the memory turbo mode. Memory Frequency (Auto default) Forces a DDR3 frequency slower than the common tck detected via SPD. Memory Mode (Independent default) Selects the memory mode.
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book.book Page 41 Tuesday, February 26, 2013 11:33 AM Super IO Configuration Option Description Serial Port1 Address (3F8/IRQ4 default) Assigns the I/O address and IRQ for the first onboard serial port. Serial Port2 Address (3F8/IRQ4 default) Assigns the I/O address and IRQ for the second onboard serial port. USB Configuration Option Description USB Devices Enabled Displays USB devices currently detected. Legacy USB Support (Auto default) Enables support for legacy USB devices.
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book.book Page 42 Tuesday, February 26, 2013 11:33 AM Option Description PCI-E SLOT Option Rom (Enabled default) Enables or disables add-on card option rom. PCI-E Connector Option Enables or disables board to board PCI-E connector Rom (Enabled default) option rom. NIC1 Mac Address Displays the NIC1 MAC address. NIC2 Mac Address Displays the NIC2 MAC address. Current QPI Frequency Enables or disables the QPI frequency. QPI Link Speed (Full-Speed default) Enables or disables the QPI link speed.
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book.book Page 43 Tuesday, February 26, 2013 11:33 AM Boot Menu Option Description Boot Settings Configuration Configures the settings during system boots. Boot Device Priority Specifies the boot device priority. Hard Disk Drives Specifies the boot device priority sequence from the available hard drives. CD/DVD Drives Specifies the boot device priority sequence from the available CD/DVD drives. Network Device Specifies the network device.
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book.book Page 44 Tuesday, February 26, 2013 11:33 AM Server Menu NOTE: Delay Time, Minimum time, and Maximum time are only shown in SETUP screen when AC Power Recovery Delay is set to User define. The selection of Restore on AC Power Loss setup to Power-on or Last State takes 60 seconds for running BMC initialization after AC Power on. Option Description Status of BMC Displays the status of BMC. IPMI Specification Version Displays the BMC supported IPMI version.
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book.book Page 45 Tuesday, February 26, 2013 11:33 AM Option Description QPI Error Logging (Enabled default) Enable or disable IOH QPI 0/1 error. IOH Internal Error Logging (Enabled default) Enable or disable IOH Internal error logging. NMI on Error (Fatal default) Enable to set the state of NMI on Error: • Fatal: Fatal error issue NMI. • Uncorrectable: Fatal and Uncorrectable errors issue NMI. • Correctable: Issues NMI on all errors.
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book.book Page 46 Tuesday, February 26, 2013 11:33 AM Remote Access Configuration Option Description Remote Access (Enabled Selects remote access type. default) Serial Port Number (COM1 default) Selects serial port for console redirection. Current SOL Baud Rate Displays the current SOL Baud Rate. Serial Port Mode (115200 8,n,1 default) Selects serial port settings. The default value may change if SOL baud rate is fixed by customer request.
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book.book Page 47 Tuesday, February 26, 2013 11:33 AM Security Menu Option Description Supervisor Password Displays whether the supervisor password is installed or not. User Password Displays whether the user password is installed or not. Change Supervisor Password/ Change User Password Use this option to install, change or clear the password. If you select these items and press Enter, a dialog box appears and then you can enter a password. You can enter no more than six letters or numbers.
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book.book Page 49 Tuesday, February 26, 2013 11:33 AM Installing System Components 3 Safety Instructions WARNING: Working on systems that are still connected to a power supply can be extremely dangerous. CAUTION: System components and electronic circuit boards can be damaged by discharge of static electricity. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 50 Tuesday, February 26, 2013 11:33 AM Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 51 Tuesday, February 26, 2013 11:33 AM Hard Drives CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 52 Tuesday, February 26, 2013 11:33 AM Figure 3-2. Removing or Installing a Hard-Drive Blank 2 1 3 1 release lever 3 2.5-inch hard-drive blank 2 3.5-inch hard-drive blank Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the hard-drive bay until the release lever clicks into place. See Figure 3-2.
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book.book Page 53 Tuesday, February 26, 2013 11:33 AM Figure 3-3. Removing and Installing a Hard Drive From a Hard-Drive Carrier 1 2 5 3 4 1 hard drive 2 hard-drive carrier 3 release button 4 release lever 5 screws (4) Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-3. 2 Align the holes on the hard drive with the holes on the hard-drive carrier.
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book.book Page 54 Tuesday, February 26, 2013 11:33 AM Removing a Hard-Drive Carrier 1 Press the button on the front of the hard-drive carrier to open the release lever. 2 Using the release lever, slide the hard-drive carrier out of the hard-drive bay. See Figure 3-4. 3 If you are not installing another hard-drive carrier, insert a hard-drive blank in the vacated drive bay. See "Installing a Hard-Drive Blank" on page 52. Figure 3-4.
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book.book Page 55 Tuesday, February 26, 2013 11:33 AM Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 56 Tuesday, February 26, 2013 11:33 AM Closing the System 1 Place the cover on the chassis and offset it slightly toward the back of the system, so that the hooks on the sides of the cover fit over the corresponding slots on the sides of the chassis. 2 Slide the cover toward the front of the chassis till the holes on the cover are aligned with the holes on the chassis. 3 Secure the cover with the two securing screws. See Figure 3-5.
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book.book Page 57 Tuesday, February 26, 2013 11:33 AM Figure 3-6. Removing and Installing the Cooling Shroud 1 2 1 memory module 2 cooling shroud Installing the Cooling Shroud 1 Align the cooling shroud around the sides of the heat sink and along the memory slots and lower it into the system. See Figure 3-6. 2 Close the system. See "Closing the System" on page 56. 3 Reconnect the system and peripherals to their electrical outlets and turn on the system.
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book.book Page 58 Tuesday, February 26, 2013 11:33 AM Heat Sinks CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 59 Tuesday, February 26, 2013 11:33 AM Figure 3-7. Removing and Installing the Heat Sink 1 1 heat sink 2 2 screws (4 each) Installing the Heat Sink CAUTION: The heat sinks for CPU0 and CPU1 are different and are labelled accordingly. They must be installed in the correct location to prevent the system from overheating. 1 Using a clean lint-free cloth, remove the thermal grease from the heat sink. 2 Apply new thermal grease evenly to the center of the top of the new processor.
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book.book Page 60 Tuesday, February 26, 2013 11:33 AM 6 If applicable, replace the expansion-card riser. See "Installing the Expansion-Card Riser" on page 70. 7 Close the system. See "Closing the System" on page 56. 8 Reconnect the system and peripherals to their electrical outlets, and turn on the system. Processor CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 61 Tuesday, February 26, 2013 11:33 AM Figure 3-8. Removing and Installing the Processor 2 1 6 3 5 4 1 processor shield 2 processor 3 socket-release lever 4 ZIF socket 5 socket keys (2) 6 notch in processor (2) 7 Lift the processor out of the socket and leave the socket-release lever up so that the socket is ready for the new processor. CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor.
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book.book Page 62 Tuesday, February 26, 2013 11:33 AM 1 If you are upgrading your processors, prior to upgrading your system, download and install the latest system BIOS version from dell.com/support. Follow the instructions included in the file download to install the update on your system. 2 Pull the locking lever of the processor socket out and up. 3 Unpack the processor if it has not been used previously.
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book.book Page 63 Tuesday, February 26, 2013 11:33 AM System Memory Your system supports DDR3 registered DIMMs (RDIMMs). Single and dual-rank DIMMs can be 1067 or 1333 MHz, and quad-rank DIMMs can be 1067 MHz. The system contains 18 memory sockets split into two sets of nine sockets, one set for each processor. Each nine-socket set is organized into three channels of three memory sockets per channel.
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book.book Page 64 Tuesday, February 26, 2013 11:33 AM • The memory speed of each channel depends on the memory configuration: – – For single- or dual-rank memory modules: • One memory module per channel supports up to 1333 MHz. • Two memory modules per channel supports up to 1067 MHz. For quad-rank memory modules: • One memory module per channel supports up to 1067 MHz. • Two memory modules per channel are limited to 800 MHz, regardless of memory module speed.
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book.book Page 65 Tuesday, February 26, 2013 11:33 AM Memory Socket Location on the System Board The system contains 18 memory sockets split into two sets of 9 sockets, one set per processor. Figure 3-9.
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book.book Page 66 Tuesday, February 26, 2013 11:33 AM Supported Memory Configuration There are eighteen DIMMs on each system board to support processor 0 and processor 1. The DIMM sequence of eighteen DIMM sockets is shown below. When you insert the DIMM(s), you have to always start with DIMM0_CHA. See the following for possible memory configurations. Table 3-1. Memory Configuration No.
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book.book Page 67 Tuesday, February 26, 2013 11:33 AM Removing Memory Modules WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 68 Tuesday, February 26, 2013 11:33 AM Figure 3-10. Removing and Installing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) Installing Memory Modules 1 Locate the memory module sockets. 2 Press the ejectors on the memory module socket down and out, as shown in Figure 3-10, to allow the memory module to be inserted into the socket. Handle each memory module only on either card edge, making sure not to touch the middle of the memory module.
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book.book Page 69 Tuesday, February 26, 2013 11:33 AM 5 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 57. 6 Close the system. See "Closing the System" on page 56. 7 Reconnect your system and peripherals to their electrical outlets, and turn on the system. 8 Start up the system, press to enter the System Setup program, and check the System Memory settings on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory.
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book.book Page 70 Tuesday, February 26, 2013 11:33 AM Figure 3-11. Removing and Installing the Expansion-Card Riser 1 2 3 1 screws (2) 3 expansion-card riser 2 expansion-card riser assembly Installing the Expansion-Card Riser 1 Replace the expansion-card riser assembly in the system. 2 Secure the expansion-card riser assembly in place with the screws. See Figure 3-11. 3 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 57. 4 Replace the system cover.
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book.book Page 71 Tuesday, February 26, 2013 11:33 AM Removing the Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 72 Tuesday, February 26, 2013 11:33 AM Figure 3-12. Removing and Inserting the Expansion Card 3 2 4 1 5 1 screw 2 expansion card 3 expansion card connector 4 expansion-card riser 5 riser guide slot NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
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book.book Page 73 Tuesday, February 26, 2013 11:33 AM 3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 56. 4 If applicable, remove the filler bracket. 5 Align the expansion card with the riser guide slot and push it in the direction of the arrow in the image until it sits in the card connector. See Figure 3-12. 6 For a battery-cached RAID controller, connect the RAID battery cable to the expansion card. 7 Close the system. See "Closing the System" on page 56.
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book.book Page 74 Tuesday, February 26, 2013 11:33 AM 3 With the cable oriented toward the back, angle the left side of the RAID battery into the left side of the battery bay. 4 Rotate the right side of the RAID battery down and press into the locked position. 5 Connect the RAID battery cable to the RAID battery connector on the storage controller. See Figure 3-13. 6 Close the system. See "Closing the System" on page 56.
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book.book Page 75 Tuesday, February 26, 2013 11:33 AM Integrated Storage Controller Cards Your system includes a dedicated expansion-card slot on the system board for an integrated SAS controller card that provides the integrated storage subsystem for your system’s hard drives. The controller supports SAS, SATA, and SSD hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system.
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book.book Page 76 Tuesday, February 26, 2013 11:33 AM Figure 3-14. Removing and Installing the Integrated Storage Controller Card 2 3 1 1 spacer pins (3) 3 SAS cables connector 2 integrated storage controller card Installing the Integrated Storage Controller Card 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System" on page 55. 3 Place the three spacer pins on the system board. See Figure 3-14.
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book.book Page 77 Tuesday, February 26, 2013 11:33 AM Mezzanine Card (10 GbE LAN) Removing the Mezzanine Card (10 GbE LAN) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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book.book Page 78 Tuesday, February 26, 2013 11:33 AM Figure 3-15.
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book.book Page 79 Tuesday, February 26, 2013 11:33 AM Figure 3-16. Removing and Installing the Mezzanine-Card Cover (10 GbE LAN) 1 2 3 1 back panel 3 screws (2) 2 mezzanine-card cover Installing the Mezzanine Card (10 GbE LAN) 1 If you are installing a mezzanine card for the first time, remove the two screws securing the mezzanine-card cover and remove the cover. See Figure 3-16. 2 Align the spacer pins on the mezzanine card with the holes on the system board.
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book.book Page 80 Tuesday, February 26, 2013 11:33 AM Power Supplies WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 81 Tuesday, February 26, 2013 11:33 AM Figure 3-17. Removing and Installing the Non-Redundant Power Supply 2 1 3 1 power supply 3 bracket 2 screws (6) Installing the Non-Redundant Power Supply 1 Insert the replacement power supply and the securing bracket firmly into the bay. See Figure 3-17. 2 Replace the two screws at the back. 3 Replace the four screws securing the bracket. 4 Replace the cables connecting the power supply to the system board and backplane.
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book.book Page 82 Tuesday, February 26, 2013 11:33 AM Removing the Redundant Power Supply WARNING: In order to reduce the risk of injury from electric shock, disconnect the failed power supply from the AC power before removing it from the system. CAUTION: The system requires one power supply to operate the system normally. Remove and replace only one power supply at a time. 1 Disconnect the power cable from the power supply.
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book.book Page 83 Tuesday, February 26, 2013 11:33 AM Installing the Redundant Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power. 2 Slide the new power supply into the system until the power supply is fully seated and the release latch snaps into place. See Figure 3-18. 3 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
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book.book Page 84 Tuesday, February 26, 2013 11:33 AM Figure 3-19. Removing and Installing the Power Distribution Board 2 3 1 1 fan module cable connector 3 screws (4) 2 power distribution board Installing the Power Distribution Board 1 Place the power distribution board on the system and secure it with the four screws. See Figure 3-19. 2 Connect the cables to the power distribution board. See Figure 5-7. 3 Connect the power distribution cables to the system board. See "System Board" on page 96.
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book.book Page 85 Tuesday, February 26, 2013 11:33 AM Cooling Fans WARNING: The cooling fan can continue to spin for some time after the system has been powered down. Allow time for the fan to stop spinning before removing it from the system. WARNING: Do not attempt to operate the system without the cooling fans. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 86 Tuesday, February 26, 2013 11:33 AM Figure 3-20. Removing and Installing the Fan Assembly 1 2 3 1 fan assembly 3 screws (2) 2 cooling fans (6) Installing the Cooling Fan Assembly 1 Place the fan assembly into the system and align the holes on the fan assembly with the holes on the chassis. 2 Replace the two screws that secure the fan assembly to the chassis. 3 Connect the power cables to the cooling fans. 4 Replace the cooling shroud.
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book.book Page 87 Tuesday, February 26, 2013 11:33 AM Expander Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 88 Tuesday, February 26, 2013 11:33 AM Figure 3-21. Removing and Installing the Expander Board—2.5-Inch Hard-Drive System 1 2 1 screws (10) 2 expander board Figure 3-22. Removing and Installing the Expander Board–3.
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book.book Page 89 Tuesday, February 26, 2013 11:33 AM Installing the Expander Board 1 Insert the expander board in the direction of the arrow until it is seated in the system. 2 Replace all the hard drives in the system. See "Installing a Hard-Drive Carrier" on page 54. 3 Replace the cooling fan assembly and secure with the two screws. 4 Connect all cooling fan power cables. 5 Connect the four SATA cables, the IPMB cable, and the power cable. See Figure 5-6. 6 Replace the cooling shroud.
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book.book Page 90 Tuesday, February 26, 2013 11:33 AM 6 Disconnect the SATA cables, the IPMB cable, and the power cable. See Figure 5-4. CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system before removing the backplane. CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations. 7 Remove all the hard drives. See "Removing a Hard-Drive Carrier" on page 54.
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book.book Page 91 Tuesday, February 26, 2013 11:33 AM Installing the Backplane 1 Insert the backplane in the direction of the arrow until it is seated in the system. 2 Replace all the hard drives in the system. See "Installing a Hard-Drive Carrier" on page 54. 3 Replace the cooling fan assembly and secure with the two screws. 4 Connect all cooling fan power cables. 5 Connect the SATA cables, the IPMB cable, and a single power cable. See Figure 5-4. 6 Replace the cooling shroud.
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book.book Page 92 Tuesday, February 26, 2013 11:33 AM Figure 3-24. Removing and Installing the Control Panel 1 2 1 control panel 2 screw Installing the Control Panel 1 Replace the control panel on the chassis. See Figure 3-24. 2 Secure with the single screw. Control Panel Assembly (Optional) CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 93 Tuesday, February 26, 2013 11:33 AM 4 Slide the cover away toward the back of the system to remove it. 5 Disconnect the USB and LED signal cables and remove the two securing screws. 6 Slide the front LED Board toward the front of the system to remove it. Figure 3-25.
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book.book Page 94 Tuesday, February 26, 2013 11:33 AM System Battery Removing the System Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 95 Tuesday, February 26, 2013 11:33 AM Figure 3-26. Removing and Installing the System Battery 1 2 3 1 positive side of battery connector 3 negative side of battery connector 2 system battery Installing the System Battery 1 Support the battery connector by pressing down firmly on the positive side of the connector. 2 Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector.
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book.book Page 96 Tuesday, February 26, 2013 11:33 AM System Board WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 97 Tuesday, February 26, 2013 11:33 AM Figure 3-27. Removing and Installing the System Board 2 1 1 screws (10) 2 system board assembly Installing the System Board 1 Align the holes A and B on the system board to position the board correctly in the system. 2 Replace the ten screws to secure the system board in place. 3 Reconnect the power, IPMB, SATA, front panel, and system board connectors to the system board. See "System Board Connectors" on page 115. 4 Replace the processors.
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book.book Page 99 Tuesday, February 26, 2013 11:33 AM Troubleshooting Your System 4 Safety First—For You and Your System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Before removing the system cover, disconnect all power, then unplug the AC power cord, and then disconnect all peripherals, and all LAN lines. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 100 Tuesday, February 26, 2013 11:33 AM Troubleshooting System Startup Failure If your system halts during startup prior to video imaging, especially after installing an operating system or reconfiguring your system’s hardware, check for the following conditions. See "System Memory" on page 63. For all other startup issues, note the LED panel indicators and any system messages that appear onscreen. See "Power and System Board Indicator Codes" on page 21 for more information.
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book.book Page 101 Tuesday, February 26, 2013 11:33 AM 5 Power down all attached USB devices and disconnect them from the system. 6 Restart the system and, if your keyboard is functioning, enter the system setup program. Verify that all USB ports are enabled. See "USB Configuration" on page 41 . If your keyboard is not functioning, you can also use remote access.
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book.book Page 102 Tuesday, February 26, 2013 11:33 AM Troubleshooting a NIC 1 Restart the system and check for any system messages pertaining to the NIC controller. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 20. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC's documentation.
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book.book Page 103 Tuesday, February 26, 2013 11:33 AM Troubleshooting a Wet System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 104 Tuesday, February 26, 2013 11:33 AM Troubleshooting a Damaged System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 105 Tuesday, February 26, 2013 11:33 AM 4 Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. See "Installing the System Battery" on page 95. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 106 Tuesday, February 26, 2013 11:33 AM Troubleshooting System Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 107 Tuesday, February 26, 2013 11:33 AM 6 If the fan does not function, turn off the system and install a new fan. See "Installing the Cooling Fan Assembly" on page 86. 7 Restart the system. If the problem is resolved, close the system. See "Closing the System" on page 56. If the replacement fan does not operate, see "Getting Help" on page 123. Troubleshooting System Memory CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 108 Tuesday, February 26, 2013 11:33 AM 6 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 56. 7 Check the memory channels and ensure that they are populated correctly. See "General Memory Module Installation Guidelines" on page 63. 8 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 68. 9 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 57. 10 Close the system. See "Closing the System" on page 56.
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book.book Page 109 Tuesday, February 26, 2013 11:33 AM Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 110 Tuesday, February 26, 2013 11:33 AM Troubleshooting a Storage Controller NOTE: When troubleshooting a SAS or SAS RAID controller, also see the documentation for your operating system and the controller. 1 Enter the System Setup program and ensure that the SAS controller is enabled. See "System Setup Options at Boot" on page 36. 2 Restart the system and press the applicable key sequence to enter the configuration utility program.
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book.book Page 111 Tuesday, February 26, 2013 11:33 AM 9 Install the system-board assembly. See "Installing the System Board" on page 97. 10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 123. Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.
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book.book Page 112 Tuesday, February 26, 2013 11:33 AM 12 For each expansion card you removed in step 9, perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening the System" on page 55. c Reinstall one of the expansion cards. d Close the system. See "Closing the System" on page 56. Troubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 113 Tuesday, February 26, 2013 11:33 AM 13 Replace processor 1 with processor 2. See "Installing the Processor" on page 61. 14 Repeat step 9 through step 11. If you have tested both the processors and the problem persists, the system board is faulty. See "Getting Help" on page 123. IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously.
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book.book Page 114 Tuesday, February 26, 2013 11:33 AM Troubleshooting Changes in BIOS Settings Certain changes in BIOS settings (such as chipset timing or latency, memory timing or latency, processor clock frequency, etc.) can cause a system to no longer boot. If you are able to enter the BIOS Setup by pressing F2, reset the BIOS to factory defaults by pressing F9. Save and exit the BIOS Setup. If you cannot enter the BIOS Setup, clear the CMOS by following instructions: 1 Power down system.
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book.book Page 115 Tuesday, February 26, 2013 11:33 AM 5 Jumpers and Connectors System Board Connectors Figure 5-1.
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book.book Page 117 Tuesday, February 26, 2013 11:33 AM JP2 J24 J21 Figure 5-2. System Configuration Jumpers Table 5-1. System Configuration Jumpers Jumper Function Off On J21 Password Setting *Disable Enable J24 CMOS Setting *Disable Enable JP2 BMC Disable *Disable Enable NOTE: The "*" in the table of system configuration jumpers describes the default status and the default state is not active state.
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book.book Page 118 Tuesday, February 26, 2013 11:33 AM Backplane Jumper Settings CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Figure 5-3. 3.
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book.book Page 119 Tuesday, February 26, 2013 11:33 AM Backplane Connectors 3.5-Inch Hard Drives Figure 5-4. 3.
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book.book Page 120 Tuesday, February 26, 2013 11:33 AM 2.5-Inch Hard Drives Figure 5-5. 2.
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book.book Page 121 Tuesday, February 26, 2013 11:33 AM 13 SATA4 connector 14 SATA2 connector 15 SATA1 connector 16 SATA0 connector 17 SATA3 connector 18 SATA5 connector 19 SATA7 connector 20 SATA9 connector Figure 5-6. 2.
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book.book Page 122 Tuesday, February 26, 2013 11:33 AM Power Distribution Board Figure 5-7.
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book.book Page 123 Tuesday, February 26, 2013 11:33 AM 6 Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area.
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book.book Page 125 Tuesday, February 26, 2013 11:33 AM Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute. The primary organization for developing technology standards in the U.S.
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book.book Page 126 Tuesday, February 26, 2013 11:33 AM CPU — Central processing unit. See processor. DC — Direct current. DDR — Double-data rate. A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. DHCP — Dynamic Host Configuration Protocol.
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book.book Page 127 Tuesday, February 26, 2013 11:33 AM flash memory — A type of electronic chip that can be programmed and reprogrammed using a software utility. FSB — Front-side bus. The FSB is the data path and physical interface between the processor and the main memory (RAM). FTP — File transfer protocol. g — Gram(s). G — Gravities. Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits. GB — Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes.
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book.book Page 128 Tuesday, February 26, 2013 11:33 AM Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit, providing a simple and reversible method of changing the circuitry in a board. K — Kilo-; 1000. Kb — Kilobit(s); 1024 bits. KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KVM — Keyboard/video/mouse.
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book.book Page 129 Tuesday, February 26, 2013 11:33 AM MBps — Megabytes per second. MBR — Master boot record. memory address — A specific location, usually expressed as a hexadecimal number, in the system’s RAM. memory module — A small circuit board containing DRAM chips that connects to the system board. memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs).
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book.book Page 130 Tuesday, February 26, 2013 11:33 AM PDU — Power distribution unit. A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack. peripheral — An internal or external device, such as a diskette drive or keyboard, connected to a system. pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image.
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book.book Page 131 Tuesday, February 26, 2013 11:33 AM SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SD card — Secure digital flash memory card. SDRAM — Synchronous dynamic random-access memory. sec — Second(s).
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book.book Page 132 Tuesday, February 26, 2013 11:33 AM TCP/IP — Transmission Control Protocol/Internet Protocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable. When such devices are connected in a series, you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices.
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book.book Page 133 Tuesday, February 26, 2013 11:33 AM virtualization — The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems. W — Watt(s). WH — Watt-hour(s). XML — Extensible Markup Language. XML is a way to create common information formats and to share both the format and the data on the World Wide Web, intranets, and elsewhere.
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book.book Page 136 Tuesday, February 26, 2013 11:33 AM D H damaged systems troubleshooting, 104 Dell contacting, 123 hard drive installing, 53 removing, 54 troubleshooting, 109 DIMMs See memory modules (DIMMs).
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