Dell Precision™ T5400 User’s Guide Model DCTA w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2007 Dell Inc. All rights reserved.
Contents 1 Finding Information 2 About Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Front View of the Computer (Tower Orientation) . . . . 19 Back View of the Computer (Tower Orientation) . . . . 21 Back Panel Connectors (Tower Orientation) . . . 22 . . . . . . . . . . . . 24 Front View (Desktop Orientation) . . . . . . . . . . . 25 . . . . . . . . . . . . . . . . . . . . . . . 26 Back View (Desktop Orientation) . Inside View . . . . 27 . . . . .
Dell OpenManage Client Instrumentation Power Management . . . . . 47 . . . . . . . . . . . . . . . . . . . 47 . . . . . . . . . . . . . . . 49 RAID Level 0 . . . . . . . . . . . . . . . . . . . . 50 RAID Level 1 . . . . . . . . . . . . . . . . . . . . 51 RAID Level 5 . . . . . . . . . . . . . . . . . . . . 51 About RAID Configurations Configuring Your Computer for RAID 4 . . . . . . . . . . 53 Configuring Your Computer for RAID Using the Intel® RAID Option ROM Utility . . . . . . . . .
Resetting the Chassis Intrusion Detector . . . . . 76 . . . . . . . . . . . . . . . . . . . 77 . . . . . . . . . . . . . . . . . . . . . . . 78 Security Cable Lock Passwords . About Passwords . . . . . . . . . . . . . . . . . Using a Primary (or System) Password Using an Administrator Password . . . . . . 79 . . . . . . . . . 82 Disabling a Forgotten Password and Setting a New Password . . . . . . . . . . . . . . . . . . . 84 . . . . . . . . . . . . 85 . . . . . . . . . . . . .
7 Clearing Forgotten Passwords Clearing CMOS Settings . Flashing the BIOS 8 103 . . . . . . . . . . . . . . . . . . . . 103 . . . . . . . . . . . . Computer, Keyboard, and Monitor 105 . . . . . . . . . . . . . . . . . . . . 105 . . . . . . . . . . . . . . . . . . . 105 Troubleshooting . Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Drive Problems 107 107 . . . . . . . . . . . . . . . . . . . 107 E-Mail and Internet Problems Error Messages .
Diagnostic Light Codes Before POST . . . . . . . 121 Diagnostic Light Codes During POST . . . . . . . 123 . . . . . . . . . . . . . . . . . . . . . . . 129 Beep Codes Error Messages 130 . . . . . . . . . . . . . . . . . . . . . Dell Diagnostics . 136 . . . . . . . . . . . . . . . . . . . . When to Use the Dell Diagnostics 136 . . . . . . . . . Starting the Dell Diagnostics From Your Hard Drive . . . . . . . . . . . . . . . . . . . . . 137 . . .
Recommended Tools . . . . . . . . . . . . . . . . Turning Off Your Computer . . . . . . . . . . . . . Before Working Inside Your Computer . . . . . . . . . . . . . . . . . . 153 . . . . . . . . . . . . . 155 Rotating the Hard Drive Carrier Out of the Computer . . . . . . . . . . . . . . . . . Replacing the Front Panel and Computer Cover . . . . . 156 . . . . 158 Rotating the Hard-Drive Carrier Back into the Computer . . . . . . . . . . . . . . . . . . . . . . 159 . . . . . . . . . . . . .
Addressing Memory With 4-GB or Greater Configurations (32-bit Operating Systems Only) . . 188 Removing Memory . . . . . . . . . . . . . . . . . 189 Installing Memory . . . . . . . . . . . . . . . . . 190 . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Cards . Expansion Card Support 193 . . . . . . . . . . . . . . Installing an Expansion Card . . . . . . . . . . . . 194 Removing an Expansion Card . . . . . . . . . . . 201 . . . . . . . . . . . . . . . . . . . . . . . . . .
Returning Items for Warranty Repair or Credit . . . . . 292 Before You Call . . . . . . . . . . . . . . . . . . . . . 292 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 295 A Appendix . . . . . . . . . . . . . . . . . . . . . . . . FCC Notice (U.S. Only) FCC Class B 297 . . . . . . . . . . . . . . . . . . 297 . . . . . . . . . . . . . . . . . . . . . 297 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer.
What Are You Looking For? Find It Here • A diagnostic program for my computer Drivers and Utilities Disc • Drivers for my computer Documentation and drivers are already installed on your computer. You can use the Drivers and Utilities disc to reinstall drivers (see "Reinstalling Drivers and Utilities" on page 142), or to run the Dell Diagnostics (see "Dell Diagnostics" on page 136).
What Are You Looking For? Find It Here • How to set up my computer Quick Reference Guide • How to care for my computer NOTE: This document may be optional and • Basic troubleshooting information may not ship with your computer. • How to run the Dell Diagnostics • How to set up a printer • How to open my computer NOTE: This document is available as a PDF at support.dell.com. • Warranty information Dell™ Product Information Guide • Terms and Conditions (U.S.
What Are You Looking For? Find It Here • Service Tag and Express Service Code Service Tag and Microsoft® Windows® License • Microsoft Windows License Label These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to direct your call when contacting support.
What Are You Looking For? Find It Here • Solutions — Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions Dell Support Website — support.dell.com NOTE: Select your region or business segment to view the appropriate support site.
What Are You Looking For? Find It Here • How to use Microsoft Windows Vista™ Windows Help and Support 1 Click the Windows Vista Start button • How to work with programs and files , and then click Help and Support. • How to personalize my desktop 2 In Search Help, type a word or phrase that describes your problem, and then press or click the magnifying glass. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen.
What Are You Looking For? Find It Here • How to use Linux Dell Supported Linux Sites • E-mail discussions with users of Dell • Linux.dell.com Precision™ products and the Linux • Lists.us.dell.
Finding Information
2 About Your Computer Front View of the Computer (Tower Orientation) 1 2 12 11 3 4 10 9 8 5 6 7 1 upper 5.25-inch drive bay Use this bay for an optical drive. 2 lower 5.25-inch drive bay Use this bay for an optional optical drive. 3 FlexBay Use this bay for an optional third hard drive (SATA or SAS), a floppy drive, or a Media Card Reader. 4 hard-drive activity light The hard drive light is on when the computer reads data from or writes data to the hard drive.
5 IEEE 1394 connector (optional) Use the optional IEEE 1394 connector for high-speed data devices such as digital video cameras and external storage devices. 6 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as flash memory keys or cameras, or for bootable USB devices (see "System Setup" on page 89 for more information on booting to a USB device).
Back View of the Computer (Tower Orientation) 1 2 3 1 power connector Insert the power cable. 2 card slots Access connectors for any installed PCI and PCI Express cards. The center four connector slots support full-length cards, and the connector slots on either the top or bottom (one x8 PCI Express slot (wired as x4) and one PCI-X card) support halflength cards.
Back Panel Connectors (Tower Orientation) 1 2 8 22 3 9 4 5 6 7 10 1 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address. For more information, see "System Setup Options" on page 89.
6 network adapter connector To attach your computer to a network or broadband device, connect one end of a network cable to either a network jack or your network or broadband device. Connect the other end of the network cable to the network adapter connector on your computer. A click indicates that the network cable has been securely attached. Do not plug a telephone cable into the network connector.
Front View (Desktop Orientation) 1 2 12 3 11 4 10 5 9 6 7 8 1 upper 5.25-inch drive bay Use this bay for an an optical drive. 2 lower 5.25-inch drive bay Use this bay for an optional optical drive or a SATA hard drive. 3 FlexBay Use this bay for a floppy drive or a Media Card Reader. 4 IEEE 1394 connector (optional) Use the optional IEEE 1394 connector for high-speed data devices such as digital video cameras and external storage devices. 5 USB 2.
7 Dell™ rotatable badge To rotate the Dell badge for tower-to-desktop conversion: remove the front panel (see "Removing the Front Panel" on page 155), turn it over, and rotate the plastic handle behind the badge. 8 power button, power light Press the power button to turn on the computer. The light in the center of this button indicates power state. See "Diagnostic Lights" on page 121 for more information. NOTICE: To avoid losing data, do not use the power button to turn off the computer.
1 back panel connectors Plug serial, USB, and other devices into the appropriate connector. 2 card slots Access connectors for any installed PCI and PCI Express cards. Slots 2-4 support full-length cards: • two PCI Express x16 slots • one PCI slot Slots 1, 5, and 6 support half-length cards: • two PCI-X slots • one PCI Express x8 slot 3 power connector Insert the power cable.
1 power supply 2 rotatable hard drive bay 3 FlexBay 4 lower 5.25-inch drive bay 5 upper 5.
System Board Components 1 2 3 4 5 6 7 8 9 10 11 12 13 14 28 15 16 17 27 18 19 26 28 About Your Computer 25 24 23 22 21 20
1 primary processor connector (CPU_0) 2 secondary processor connector (CPU_1) 3 front fan connector (FAN_FRONT) 4 card cage fan (FAN_CCAG) 5 internal speaker connector (INT_SPKR) 6 power connector (POWER2) 7 USB (INT_USB) 8 password jumper (PSWD) 9 auxiliary hard-drive LED connector (AUX_LED) 10 auxiliary power LED (AUX_PWR) 11 RTC reset jumper (RTCRST) 12 battery socket (BATTERY) 13 main power connector (POWER1) 14 SATA connectors (SATA_2, SATA_3, and SATA_4) 15 SATA connectors
Changing Between Tower and Desktop Modes CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
Tower Orientation Desktop Orientation 1 Follow the procedures in "Before You Begin" on page 151. 2 Remove the computer cover (see "Removing the Computer Cover" on page 153). 3 If converting from a tower configuration to a desktop configuration, find the spare card retainer beside the card fan, pull its retention tab out from the surrounding metal and pull it up, away from the chassis.
1 2 1 spare card retainer 2 card fan 4 Remove the drive panel (see "Removing the Drive Panel" on page 233). 5 Prepare the computer’s new drive panel by adding or removing inserts as needed (see "Drive Panels" on page 233). If spare screws are attached to the old drive panel, you may transfer them to the new drive panel.
Desktop Orientation 1 2 Tower Orientation 1 5.25-inch metal shield 2 vented metal insert 7 If metal shields are present in your computer and you are converting from desktop to tower mode (see "About the Metal Shields Present in Some Drive Configurations" on page 207), remove the vented metal insert from the FlexBay if the bay is empty or has an optional third hard drive installed in it: a Pull the vented metal insert forward until its surface is flush with that of the surrounding chassis.
1 2 1 FlexBay 2 vented metal insert 8 Remove any drives installed in the optical drive bays (see "Optical Drive" on page 268). 9 If there is a drive installed in the Flexbay, remove it (see "Cards" on page 193). 10 Rotate the Dell badge by turning the plastic handle on the back of the front panel until the badge is in the correct orientation. 11 Reinstall any optical drives in the new orientation (see "Optical Drive" on page 268).
13 If you had a hard drive installed in the 5.25-inch bay and you are changing from a desktop to a tower configuration, remove the hard drive from the drive carrier and install four screws into the front four holes on the sides of the heard drive. If you had a hard drive installed in the FlexBay and you are changing from a tower to a desktop configuration, remove its four screws and install the hard drive into the drive carrier (see "Hard Drive" on page 212).
1 2 1 FlexBay 2 vented metal insert 16 Install the new drive panel (see "Replacing the Drive Panel" on page 237). 17 Replace the computer cover (see "Removing the Computer Cover" on page 153). 18 Verify that your computer works correctly by running the "Dell Diagnostics" on page 136. Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer.
Processor Processor type Dual-Core Intel® Xeon® Processor 5200 series Quad-Core Intel® Xeon® Processor 5400 series Internal cache Dual-Core Intel® Xeon® Processor 5200 series - 6 MB Quad-Core Intel® Xeon® Processor 5400 series - 12 MB External bus frequency 1333 MHz Memory Memory module connectors 8 Memory module capacities 512-MB or 1-, 2-, or 4-GB ECC Memory type 667- MHz fully-buffered DDR2 SDRAM fully-buffered DIMMs (FBDs) NOTICE: Full-length heat spreaders (FLHS) are required for all DIMMS.
Expansion Card support Desktop Mode: Slots 2-4 support full-length cards: • two PCI Express x16 slots • one PCI slot Slots 1, 5, and 6 support half-length cards: • two PCI-X slots • one PCI Express x8 slot Tower Mode: Slots 2-5 support full-length cards: • one PCI-X slot • two PCI Express x16 slots • one PCI slot Slots 1 and 6 support half-length cards: • one PCI-X slot • one PCI Express x8 slot Cards supported PCI 2.3 PCI Express 1.0A in slot 1 PCI Express 2.0 x16 in slots 2 and 4 PCI-X 2.
Expansion PCI Express x8 wired as x4 (SLOT1_PCIE) connectors one x8 (supports x8, x4, and x1 modes/cards; maximum x4 link width) connector size 98 pins connector data width (maximum) 4 PCI Express lanes bus transfer rate 2.5 GB/s/lane/direction (raw bandwidth) PCI Express 2.
Ports and Connectors (continued) Serial ATA five 7-pin connectors Internal USB one 10-pin connector for optional Media Card Reader (3.5-inch bay device) or secure boot device Video Video type PCI Express 2.0 x16 (two slots) Audio Audio type High Definition Audio CODEC and Azalia/ High Definition digital controller Stereo conversion 24-bit analog-to-digital; 24-bit digital-toanalog Drives Externally accessible one 3.5-inch drive bay (FlexBay) two 5.25-inch drive bays Internally accessible two 3.
Controls and Lights Power light Front panel: green light—blinking green in sleep state; solid green for power-on state amber light—blinking amber indicates that an internal power problem might exist; solid amber indicates that a device may be malfunctioning or incorrectly installed (see "Power Problems" on page 116) Hard-drive access light Front panel: green light - on when the computer reads data from or writes data to the hard drive.
Physical Height 44.8 cm (17.6 inches) Width 17.1 cm (6.8 inches) Depth 46.7 cm (18.4 inches) Weight 17.7 kg (39 lb) Supported monitor weight (in desktop orientation) 45.
About Your Computer 43
About Your Computer
3 Advanced Features LegacySelect Technology Control LegacySelect technology control offers legacy-full, legacy-reduced, or legacyfree solutions based on common platforms, hard-drive images, and help desk procedures. Control is provided to the administrator through system setup, Dell OpenManage™ IT Assistant, or Dell custom factory integration.
Alert Description Chassis: Chassis Intrusion The computer chassis has been opened or the - Physical Security chassis intrusion alert has been cleared. Violation/ Chassis Intrusion - Physical Security Violation Event Cleared Boot: Failure to Boot to BIOS The BIOS did not complete loading upon initiation. Password: System Password Violation The system password is invalid (alert occurs after three failed attempts). CPU: CPU DOA Alert/CPU DOA Alert Cleared The processor is not functioning.
Dell OpenManage™ IT Assistant IT Assistant configures, manages, and monitors computers and other devices on a corporate network. IT Assistant manages assets, configurations, events (alerts), and security for computers equipped with industry-standard management software. It supports instrumentation that conforms to SNMP, DMI, and CIM industry standards. Dell OpenManage Client instrumentation, which is based on DMI and CIM, is available for your computer.
• Standby. In this sleep mode, power is reduced or turned off for many components. However, system memory remains active. NOTE: Hibernate mode is only supported on computers with 4-GB of RAM or less. • Hibernate. This sleep mode reduces power consumption to a minimum by writing all data in system memory to a hard drive and then removing system power. Waking up from this mode restarts the computer, and the memory contents are restored.
NOTE: For more information on power management, see your operating system documentation. Hyperthreading and Multi-Core Technology Hyperthreading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors that are capable of performing certain tasks simultaneously.
Intel RAID configuration program. If you have three drives and two are in a RAID level 1 configuration, the third drive can be used as a spare drive for the RAID configuration (see "Creating a Spare Hard Drive" on page 60). A RAID level 5 array must be made up of three drives. All drives must be the same type of drive; SAS and SATA drives cannot be mixed in a RAID array. The drives should also be the same size to ensure that the larger drive does not contain unallocated (and therefore unusable) space.
RAID Level 1 RAID level 1 uses a data-redundancy storage technique known as "mirroring." When data is written to the primary drive, the data is then duplicated—or mirrored—on the other drive. A RAID level 1 configuration sacrifices high-data access rates for its data redundancy advantages.
Since parity data is fairly small when compared to the size of the actual stored data, the equivalent of one hard drive can serve as a parity drive for any number of data-storing hard drives. However, not all of the parity data is put on the same drive. Instead, with each new block of data written to the RAID configuration, the different drives alternately act as either data-storing or parity drives.
Configuring Your Computer for RAID At some point you may want to configure your computer for RAID if you did not select a RAID configuration when you purchased your computer. You must have at least two hard drives installed in your computer to set up a RAID configuration. For instructions on how to install a hard drive, see "Cards" on page 193. To configure a RAID hard drive volume, use the Intel RAID Option ROM utility before you install the operating system onto the hard drive.
"Migrating to a RAID Level 0 Configuration" on page 57), a RAID level 1 configuration (see "Migrating to a RAID Level 1 Configuration" on page 58), or a RAID level 5 configuration (see "Migrating to a RAID Level 5 Configuration" on page 59). Create a new volume only when: • You are adding two new drives to an existing single-drive computer (and the operating system is on the single drive), and you want to configure the two new drives into a RAID volume.
Creating a RAID Level 1 Configuration NOTICE: When you perform this operation, all data on the RAID drives will be lost. NOTE: This procedure is only possible if you ordered your computer with a RAID configuration. 1 Set your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode" on page 53). 2 Click the Start button and point to Programs→ Intel(R) Matrix Storage Manager→ Intel Matrix Storage Console to launch the Intel® Storage Utility.
2 Click the Start button and point to Programs→ Intel(R) Matrix Storage Manager→ Intel Matrix Storage Console to launch the Intel Storage Utility. 3 If you do not see an Actions menu option, you have not yet set your computer to RAID-enabled mode (see "Setting Your Computer to RAIDEnabled Mode" on page 53). 4 On the Actions menu, select Create RAID Volume to launch the Create RAID Volume Wizard. 5 Click Next at the first screen.
5 Click Finish to delete the volume. About Migrating to a RAID Configuration Migration is only possible from a factory-installed RAID configuration, if when you ordered your system it was configured for RAID and if you are migrating between certain RAID configurations.
Select the strip size closest to the size of the average file you want to store on the RAID volume. If you do not know the average file size, choose 128 KB as your strip size. 7 Select the appropriate strip size from the drop-down box, and then click Next. Select the hard drive that you want to use as your source hard drive (it should be the hard drive containing the data or operating system files that you want to keep on the RAID volume).
Select the hard drive that you want to use as your source hard drive (it should be the hard drive containing the data or operating system files that you want to keep on the RAID volume). 7 On the Select Source Hard Drive screen, double-click the hard drive from which you want to migrate, and click Next. 8 On the Select Member Hard Drive screen, double-click the hard drive to select the member drive that you want to act as the mirror in the configuration, and click Next.
8 On the Select Member Hard Drive screen, double-click the two or three drives to select the member drives that you want to use in the configuration, and click Next. 9 On the Specify Volume Size screen, select the volume size you want, and click Next. NOTICE: In step 10, all data contained on the member drive will be removed. 10 Click Finish to start migrating, or click Back to make changes. You can use your computer normally during migration process.
1 Click the Start button and point to Programs→ Intel(R) Matrix Storage Manager→ Intel Matrix Storage Console to launch the Intel Storage Utility. 2 Right-click the available hard drive to which you want to rebuild the RAID level 1 or 5 volume, and click Rebuild to this Disk. 3 You can use your computer while the computer is rebuilding the RAID level 1 or 5 volume.
Select the strip size closest to the size of the average file that you want to store on the RAID volume. If you do not know the average file size, choose 128 KB as your strip size. 7 Press the up- and down-arrow keys to change the strip size and press . 8 Select the desired capacity for the volume and press . The default value is the maximum available size. 9 Press to create the volume. 10 Press to confirm that you want to create the RAID volume.
8 Press to create the volume. 9 Press to confirm that you want to create the RAID volume. 10 Confirm that the correct volume configuration is displayed on the main Intel RAID Option ROM utility screen. 11 Use the up- and down-arrow keys to select Exit and press . 12 Install the operating system (see "Reinstalling Windows XP or Windows Vista" on page 149.
Deleting a RAID Volume NOTICE: When you perform this operation, all data on the RAID drives will be lost. NOTICE: If your computer currently boots to RAID and you delete the RAID volume in the Intel RAID Option ROM utility, your computer will become unbootable. 1 Press when you are prompted to enter the Intel RAID Option ROM utility. 2 Use the up- and down-arrow keys to highlight Delete RAID Volume, and press .
Setting Up Your Computer 4 Installing Your Computer in an Enclosure Installing your computer in an enclosure can restrict the airflow and impact your computer’s performance, possibly causing it to overheat. Follow the guidelines below when installing your computer in an enclosure: NOTICE: The operating temperature specifications indicated in this manual reflects the maximum ambient operating temperature.
• 66 If your computer is installed in a corner on a desk or under a desk, leave at least 5.1 cm (2 in) clearance from the back of the computer to the wall to permit the airflow required for proper ventilation.
NOTICE: Do not install your computer in an enclosure that does not allow airflow. Restricting the airflow impacts your computer’s performance, possibly causing it to overheat. Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. For further information on troubleshooting e-mail and internet problems, see "E-Mail and Internet Problems" on page 109. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP).
• Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable (or satellite) modem connections. • Wireless LAN connections that provide Internet access using Bluetooth® wireless technology. If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection.
• If you have a disc, click Use the CD I got from an ISP. 5 Click Next. If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next. 7 Use the setup information provided by your ISP to complete the setup.
Microsoft® Windows® XP The Microsoft Windows XP operating system provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer data, such as: • E-mail messages • Toolbar settings • Window sizes • Internet bookmarks You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer.
3 On the Which computer is this? screen, click New Computer→ Next. 4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD→ Next. 5 When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time. To copy data from the old computer: 1 On the old computer, insert the Windows XP Operating System disc. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks.
Running the Files and Settings Transfer Wizard Without the Operating System Disc To run the Files and Settings Transfer Wizard without the Operating System disc, you must create a wizard disk that will allow you to create a backup image file to removable media. To create a wizard disk, use your new computer with Windows XP and perform the following steps: 1 Open the Files and Settings Transfer Wizard: click Start→ All Programs→ Accessories→ System Tools→ Files and Settings Transfer Wizard.
1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer.
Surge Protectors Surge protectors and power strips equipped with surge protection help prevent damage to your computer from voltage spikes that can occur during electrical storms or after power interruptions. Some surge protector manufacturers include warranty coverage for certain types of damage. Carefully read the device warranty when choosing a surge protector. A device with a higher joule rating offers more protection. Compare joule ratings to determine the relative effectiveness of different devices.
Securing Your Computer 5 Chassis Intrusion Detection CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
Replacing the Chassis Intrusion Switch 1 Gently slide the chassis intrusion switch into its slot and reconnect the cable to the system board. 2 Replace the computer cover (see "Replacing the Computer Cover" on page 161). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 3 Connect your computer and devices to electrical outlets, and turn them on. Resetting the Chassis Intrusion Detector 1 Turn on (or restart) your computer.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer (see "Turning Off Your Computer" on page 151) and try again. 3 Enter the system setup program (see "System Setup" on page 89). 4 Press the down-arrow key to move to the Security option. 5 Press to access the menu. 6 Use the down-arrow key to select Intrusion Alert.
1 2 1 security cable slot 2 padlock ring Passwords About Passwords NOTE: Passwords are disabled when you receive your computer. A primary (or system) password, an administrator password, and a hard drive password all prevent unauthorized access to your computer in different ways. The following table identifies types and features of passwords available on your computer.
Type of Password Features Primary (or system) • Protects the computer from unauthorized access Administrator • Gives system administrators or service technicians access to computers for repair or reconfiguration • Allows you to restrict access to system setup in the same way a primary password restricts access to the computer • Can be used instead of the primary password Hard drive • Helps protect the data on your hard drive or external hard drive (if one is being used) from unauthorized access NOTE
Option Settings You cannot change or enter a new system password if either of the following two options is displayed: • Set — A system password is assigned. • Disabled — The system password is disabled by a jumper setting on the system board. You can only assign a system password when the following option is displayed: • Not Set — No system password is assigned and the password jumper on the system board is in the enabled position (the default setting).
6 To confirm your password, type it a second time in the Confirm New Password field and press . 7 Press at the prompt. The system password setting changes to Set. 8 Exit the system setup program. Password protection takes effect when you restart the computer. Typing Your System Password When you start or restart your computer, the following prompt appears on the screen: Type the system password and press .
2 If the Unlock Setup field is present: a Use the arrow keys to navigate to the Unlock Setup field. b Press to access the field. c Type in the administrator password and press . 3 Use the arrow keys to navigate to the System Password field, and then press . 4 Type your password into the Old Password field. 5 If you are changing an existing password, follow the instructions in "Assigning a System Password" on page 80, starting from step 4.
Assigning an Administrator Password The administrator password can be the same as the system password. To escape from the field without assigning a system password, press at any time before you complete step 5. NOTE: If the two passwords are different, the administrator password can be used as an alternate system password. However, the system password cannot be used in place of the administrator password.
A change to Admin Password becomes effective immediately (no need to restart the computer). Operating Your Computer With an Administrator Password Enabled When you enter the system setup program (see "System Setup" on page 89), the Unlock Setup option is displayed. If you do not type the correct administrator password into the Unlock Setup field, the computer lets you view, but not modify, system setup options.
Trusted Platform Module (TPM) NOTE: The TPM feature supports encryption only if the operating system supports TPM. For more information, see the TPM software documentation and the help files that came with the software. TPM is a hardware-based security feature that can be used to create and manage computer-generated encryption keys. When combined with security software, the TPM enhances existing network and computer security by enabling features such as file protection capabilities and protected e-mail.
Security Management Software The security management software is designed to utilize four different features to help you secure your computer: • Log-in management • Pre-boot authentication (using a fingerprint reader, smart card, or password) • Encryption • Private information management Activating the Security Management Software NOTE: You must first enable the TPM in order for the security management software to have full functionality.
If Your Computer Is Lost or Stolen • Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your description of the computer. Ask that a case number be assigned and write down the number, along with the name, address, and phone number of the law enforcement agency. If possible, obtain the name of the investigating officer. NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that area.
Securing Your Computer
6 System Setup Overview Use System Setup as follows: • To change the system configuration information after you add, change, or remove any hardware in your computer • To set or change a user-selectable option such as the user password • To read the current amount of memory or set the type of hard drive installed Before you use System Setup, it is recommended that you write down the System Setup screen information for future reference.
System System Info Displays the Computer name, BIOS Version number, BIOS Date, Service Tag, Express Service Code, and Asset Tag.
Diskette Drive (Internal default) SATA 0 through 4 (On default) Enables and disables the floppy drives and sets read permission for the internal floppy drive. Off disables all floppy drives. USB disables the internal diskette drive and enables a USB floppy drive, if the USB controller is enabled and a USB drive is connected. Internal enables the internal floppy drive. Read Only enables the internal drive controller and allows the internal floppy drive read-only permission.
Integrated Audio Enables (On) or disables (Off) the onboard audio controller. You can also select Auto to use the add-in Audio controller. (On default) USB Controller (On default) Front USB Ports Enables or disables the internal USB controller. No Boot enables the controller but disables the ability to boot from a USB device. NOTE: Operating systems with USB support will recognize USB floppy drives regardless of the No Boot setting. Enables or disables the front USB ports.
Primary Video (PEG default) This setting specifies which video controller is primary, PCI or PEG. PEG is the appropriate setting for a PCI Express graphics card or cards. Performance SpeedStep (Off default) VT for Direct I/O (Off default) Virtualization (Off default) Limit CPUID Value (Off default) HDD Acoustic Mode Enables Intel® SpeedStep® for all supported processors in the computer. This setting changes the processor power consumption and frequency.
HW Prefetch Fetches an extra line of data into L2 from external memory. FSB Optimization Allows users to turn on/off optimization for highbandwidth, frontside bus applications.
TPM Security (Off default) Execute Disable Enables or disables the Trusted Platform Module security device. Enables or disables Execute Disable memory protection technology. (On default) Computrace® Activates or disables the BIOS module interface of the optional Computrace service from Absolute Software. Power Management AC Recovery (Off default) Auto Power On (Off default) Determines how the system responds when AC power is reapplied after a power loss.
Remote Wakeup (Off default) Suspend Mode This option allows the system to power up when a Network Interface Controller (NIC) or Remote Wakeup-capable modem receives a wake up signal. On is the default setting. On w/ Boot to NIC will allow the computer to attempt to boot from a network prior to using the boot sequence. NOTE: Normally, the system can be powered up remotely from suspend mode, hibernate mode, or when powered off.
Fast Boot (On default) Numlock Key (On default) OS Install (Off default) When enabled, this feature reduces computer startup time by bypassing some compatibility steps. Off does not skip any steps during computer startup. On starts the system more quickly. Determines the functionality of the numeric keys on the right side of your keyboard. Off commands the right keypad keys to function as arrows. On commands the right keypad keys to function as numbers.
Option Settings • Onboard or USB Floppy Drive — The computer attempts to boot from the floppy drive. If the floppy disk in the drive is not bootable, if no floppy disk is in the drive, or if there is no floppy drive installed in the computer, the computer generates an error message. • Hard Drive (listed by serial number when in AHCI mode) — The computer attempts to boot from the selected hard drive. NOTE: In AHCI mode, all bootable hard drives are listed, not just the boot drive.
4 Use the up- and down-arrow keys to navigate to Boot Device Menu, then press to select the option. 5 The Boot Device Menu appears, listing all available boot devices. 6 Use the up- and down-arrow keys to navigate to the device (that is to be used for the current boot only). 7 Press to select the device. For example, if you are booting to a USB memory key, highlight USB Device and press . NOTE: To boot to a USB device, the device must be bootable.
Floppy Drive 1 In system setup, set the Diskette Drive option to USB. 2 Save your changes and exit system setup. 3 Connect the USB floppy drive, insert bootable media, and re-boot the system. 4 See "Selecting the Boot Device for the Current Boot" on page 98.
Clearing Forgotten Passwords 7 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: This process erases both the system and the administrator passwords. 1 Follow the procedures in "Before You Begin" on page 151. Jumper Setting PSWD Description Password features are enabled (default setting). Password features are disabled. RTCRST The real-time clock has not been reset (default setting).
2 Remove the computer cover (see "Removing the Computer Cover" on page 153). 3 Locate the 2-pin password jumper (PSWD) on the system board, and remove the jumper plug; set the plug aside. For help locating the jumper, see "System Board Components" on page 28. NOTE: When you receive your computer, the password jumper plug is on the password jumper. 4 Replace the computer cover (see "Replacing the Computer Cover" on page 161). 5 Connect your computer and monitor to electrical outlets, and turn them on.
Clearing CMOS Settings CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 151. 2 Remove the computer cover (see "Removing the Computer Cover" on page 153). 3 Reset the current CMOS settings: a Locate the password and CMOS jumpers (RTCRST) on the system board (see "System Board Components" on page 28). b Remove the password jumper plug from its pins.
5 Click Save this program to disk, and then click OK. The Save In window appears. 6 Click the down arrow to view the Save In menu, select Desktop, and then click Save. The file downloads to your desktop. 7 Click Close when the Download Complete window appears. The file icon appears on your desktop and is titled the same as the downloaded BIOS update file. 8 Double-click the file icon on the desktop and follow the on-screen instructions.
Cleaning Your Computer 8 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Computer, Keyboard, and Monitor CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances. Use a can of compressed air to remove dust from between the keys on the keyboard.
2 With a soft, lint-free cloth, gently wipe the bottom of the disk (the unlabeled side) in a straight line from the center to the outer edge of the disk. For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean disks and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are also safe to use on DVDs.
9 Troubleshooting Solving Problems Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work, ensure that the device is properly connected. • If an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s).
Windows XP: • Click Start and click My Computer. Windows Vista™: • Click the Windows Vista Start button and click Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E — • Insert another disc to eliminate the possibility that the original drive is defective. • Insert a bootable floppy disk and restart the computer.
Hard drive problems RUN CHECK DISK — Windows XP: 1 Click Start and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties→ Tools→ Check Now. 4 Click Scan for and attempt recovery of bad sectors and click Start. Windows Vista: 1 Click Start and click Computer. 2 Right-click Local Disk C:. 3 Click Properties→ Tools→ Check Now. The User Account Control window may appear.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 meters (10 feet) or more in length, try a shorter one. R U N T H E M O D E M D I A G N O S T I C TO O L — Windows XP: 1 Click Start→ All Programs→ Modem Helper. 2 Follow the instructions on the screen to identify and resolve modem problems.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames. A R E Q U I R E D .DLL F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. To remove and then reinstall the program: Windows XP: 1 Click Start→ Control Panel→ Add or Remove Programs→ Programs and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions.
Windows XP: 1 Click Start and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance→ System→ System Properties → Hardware→ Device Manager. Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound. 2 Click Device Manager. If your IEEE 1394 device is listed, Windows recognizes the device. I F Y O U H A V E P R O B L E M S W I T H A D E L L IEEE 1394 D E V I C E — Contact Dell (see "Contacting Dell" on page 295).
The computer does not start up C H E C K T H E D I A G N O S T I C L I G H T S — See "Diagnostic Lights" on page 121. ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: You may lose data if you are unable to perform an operating system shutdown.
1 Click Start → Control Panel→ Programs→ Use an older program with this version of Windows. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen. A solid blue screen appears TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.
• Reseat the memory modules (see "Memory" on page 187) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 136). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see "Memory" on page 187) to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see "Installing Memory" on page 190).
Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Mouse. 2 Adjust the settings as needed. R E I N S T A L L T H E M O U S E D R I V E R — See "Drivers" on page 141. R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista™ Operating Systems" on page 143.
• Reseat the power cable in the power connector on the back of the computer and the electrical outlet. • Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly. • Ensure that any power strips being used are plugged into an electrical outlet and are turned on. • Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
• See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S — Windows XP: 1 Click Start→ Control Panel→ Printers and Other Hardware→ View installed printers or fax printers.
VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S — Windows XP: 1 Click Start→ Control Panel→ Printers and Other Hardware→ Scanners and Cameras. 2 If your scanner is listed, Windows recognizes the scanner. Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Scanners and Cameras. 2 If the scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.
Troubleshooting
10 Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on the front. The lights can be "off" or green. When the computer starts normally, the lights flash. If the computer malfunctions, the pattern of the lights and also that of the power button help to identify the problem.
Diagnostic Lights Power Light Problem Description Suggested Resolution blinking green The computer is in a Use one of the appropriate reduced power or methods to "wake up" the "sleep" state. computer. See "Advanced Features" on page 45. If the problem is not resolved and you are trying to wake the computer with a USB mouse or keyboard, substitute the mouse or keyboard with a working PS/2 mouse or keyboard and then try to wake the computer. green None.
Diagnostic Lights Power Light Problem Description Suggested Resolution amber A possible system board failure has occurred. Contact Dell for technical assistance (see "Contacting Dell" on page 295). amber A possible system board failure has occurred. Contact Dell for technical assistance (see "Contacting Dell" on page 295). amber A possible system board failure has occurred. Contact Dell for technical assistance (see "Contacting Dell" on page 295).
Light Pattern Problem Description A possible expansion card failure has occurred. 124 Troubleshooting Tools Suggested Resolution 1 Determine if a conflict exists by removing a card (not the graphics card) and then restarting the computer (see "Cards" on page 193). 2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. 3 Repeat this process for each card.
Light Pattern Problem Description Suggested Resolution A possible graphics card failure has occurred. 1 If the computer has a A possible floppy or hard drive failure has occurred. Reseat all power and data cables and restart the computer. A possible USB failure has occurred. Reinstall all USB devices, check cable connections, and then restart the computer. graphics card, remove the card, reinstall it, and then restart the computer (see "Cards" on page 193).
Light Pattern Problem Description No memory modules are detected. 126 Troubleshooting Tools Suggested Resolution 1 Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory" on page 187). 2 Restart the computer. 3 If the problem still exists, remove all the memory modules and install one memory module in memory module connector DIMM_1. 4 Restart the computer.
Light Pattern Problem Description Suggested Resolution If the first memory module tested is defective, repeat the process with the remaining modules to ensure that the remaining modules are not defective. 8 When the defective memory module is identified, contact Dell for a replacement (see "Contacting Dell" on page 295). System board failure has occurred. Contact Dell for technical assistance (see "Contacting Dell" on page 295).
Light Pattern Problem Description A possible expansion card failure has occurred. Routine system activity preceding video initialization. 128 Troubleshooting Tools Suggested Resolution 1 Determine if a conflict exists by removing a card (not a graphics card) and restarting the computer (see "Cards" on page 193). 2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. 3 Repeat this process for each card.
Beep Codes Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code (code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This beep code tells you that the computer encountered a memory problem. If your computer beeps during start-up: 1 Write down the beep code on the "Diagnostics Checklist" on page 294.
Code Cause 3-3-2 Invalid NVRAM configuration 3-3-4 Video Memory Test failure 3-4-1 Screen initialization failure 3-4-2 Screen retrace failure 3-4-3 Search for video ROM failure 4-2-1 No timer tick 4-2-2 Shutdown failure 4-2-3 Gate A20 failure 4-2-4 Unexpected interrupt in protected mode 4-3-1 Memory failure above address 0FFFFh 4-3-3 Timer-chip counter 2 failure 4-3-4 Time-of-day clock stopped 4-4-1 Serial or parallel port test failure 4-4-2 Failure to decompress code to shadowe
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click the Start button, click Control Panel, and then click Add or Remove Programs. 2 Select the program you want to remove. 3 Click the Change or Remove Program icon. 4 See the program documentation for installation instructions. ALERT! CPU FAN NOT DETECTED — Ensure that the cooling fan and airflow shroud are properly installed and working.
ATTACHMENT FAILED TO RESPOND — See "Drive Problems" on page 107. BAD COMMAND OR FILE NAME — Ensure that you spelled the command correctly, put spaces in the proper place, and used the correct path name. BAD ERROR-CORRECTION CODE (ECC) ON DISK READ — See "Drive Problems" on page 107. CONTROLLER HAS FAILED — See "Drive Problems" on page 107. DATA ERROR — See "Drive Problems" on page 107. DECREASING AVAILABLE MEMORY — See "Lockups and Software Problems" on page 112.
INSERT BOOTABLE MEDIA — Insert a bootable floppy disk, CD, or other bootable media. INVALID CONFIGURATION INFORMATION - PLEASE RUN SETUP PROGRAM — Enter the system setup program (see "System Setup" on page 89) and correct the computer configuration information. KEYBOARD FAILURE —See "Keyboard Problems" on page 112. MEMORY ADDRESS LINE FAILURE AT address, READ value EXPECTING value — See "Memory Problems" on page 114.
NO BOOT SECTOR ON HARD-DISK DRIVE — Enter system setup and ensure that the computer configuration information for the hard drive is correct (see "System Setup" on page 89). If the message continues to appear after you ensure that the information in system setup is correct, see your operating system documentation for reinstallation information. NO TIMER TICK INTERRUPT — Run the Dell Diagnostics (see "Dell Diagnostics" on page 136).
PLUG AND PLAY CONFIGURATION ERROR — 1 Turn your computer off, unplug it from the electrical outlet, and then remove all but one of the cards. 2 Plug in your computer and reboot it. 3 If the message reappears, the installed card might be malfunctioning. If the message does not reappear, turn off the computer and reinsert one of the other cards. 4 Repeat this process until you identify which card is malfunctioning. READ FAULT — REQUESTED SECTOR NOT FOUND — RESET FAILED — See "Drive Problems" on page 107.
UNEXPECTED INTERRUPT IN PROTECTED MODE — Run the Dell Diagnostics (see "Dell Diagnostics" on page 136). WARNING: DELL'S DISK MONITORING SYSTEM HAS DETECTED THAT DRIVE [0/1] ON THE IDE CONTROLLER IS OPERATING OUTSIDE OF NORMAL SPECIFICATIONS.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities disc. Starting the Dell Diagnostics From Your Hard Drive 1 Turn on (or restart) your computer. 2 When the DELL™ logo appears, press immediately. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities disc. See "Starting the Dell Diagnostics From the Drivers and Utilities Disc" on page 137.
6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test you want to run. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option Function Express Test Performs a quick test of devices.
Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and the problem description. Help Describes the test and may indicate requirements for running the test. Configuration Displays your hardware configuration for the selected device.
Troubleshooting Tools
Reinstalling Software 11 Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.
2 Under Pick a Category, click Performance and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. Microsoft Windows Vista™ 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties→ Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue.
NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver.
Restoring Your Operating System You can restore your operating system in the following ways: • System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. • Dell PC Restore by Symantec (available in Windows XP) and Dell Factory Image Restore (available in Windows Vista) returns your hard drive to the operating state it was in when you purchased the computer.
1 Click Start→ All Programs→ Accessories→ System Tools→ System Restore. 2 Click either Restore my computer to an earlier time or Create a restore point. 3 Click Next and follow the remaining on-screen prompts. Windows Vista: 1 Click Start . 2 In the Start Search box, type System Restore and press . NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.
To see if System Restore is enabled: 1 Click Start→ Control Panel→ Performance and Maintenance→ System. 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked. Using Dell™ PC Restore and Dell Factory Image Restore NOTICE: Using Dell PC Restore or Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options.
NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. 5 When prompted, click Yes. The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 6 Click Next. The System Restore screen appears and the computer restarts. 7 After the computer restarts, click OK.
6 Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk space is available as indicated by the increased value for Free Space. 7 Click Finish to close the PC Restore Removal window and restart the computer. Windows Vista: Dell Factory Image Restore 1 Turn on the computer. When the Dell logo appears, press several times to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer. The System Recovery Options window appears.
Using the Operating System Disc Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. See "Using Windows Device Driver Rollback" on page 142. If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 6 Press any key to Boot from CD-ROM.
Adding and Replacing Parts 12 Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Turning Off Your Computer" on page 151 and "Before Working Inside Your Computer" on page 152. • You have read the safety information in the Dell™ Product Information Guide.
In the Microsoft Windows Vista™ operating system, click the Windows Vista Start button , click the arrow in the lower-right corner of the Start menu as shown below, and then click Shut Down. The computer turns off after the operating system shutdown process is complete. 2 Ensure that the computer and all attached devices are turned off.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 3 Disconnect all telephone or network cables from the computer. NOTICE: To avoid damaging the system board, you must remove the main battery before you service the computer. 4 Disconnect your computer and all attached devices from their electrical outlets.
1 2 3 1 cover latch release 2 computer cover 3 cover hinges 5 Locate the three hinge tabs on the edge of the computer. 6 Grip the sides of the computer cover and pivot the cover up, using the hinges as leverage points. 7 Release the cover from the hinge tabs and set it aside in a secure location. NOTICE: The computer cooling system cannot function properly while the computer cover is not installed. Do not attempt to boot the computer before replacing the computer cover.
Removing the Front Panel CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
4 Slide the front panel toward the top of the computer and then lift to remove the panel from the computer. Rotating the Hard Drive Carrier Out of the Computer 1 Disconnect either side of the P3 power-cable bundle that is attached to the card retention mechanism: press the release latch on the P3 power-cable bundle connectors beside the power supply and pull the two connectors apart.
3 Press down against the card retention mechanism until it clicks into place, locked against the hard-drive carrier.
4 Grasp the handle on the hard-drive carrier and rotate the carrier out of the chassis so that it is at an angle of less than 180 degrees from its original position. Replacing the Front Panel and Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
Rotating the Hard-Drive Carrier Back into the Computer 1 Grasp the handle on the hard-drive carrier and rotate the carrier back into the chassis until the metal tabs on each side of the carrier are seated, securing the carrier. 2 1 1 rotatable hard-drive carrier 3 card-retention mechanism 2 3 handle 2 Pull up on the card retention mechanism to release it from the hard-drive carrier.
1 2 3 1 card-retention mechanism tab 3 rotatable hard-drive carrier 2 card-retention mechanism 3 Rotate the card retention mechanism back into its original position; push its tip so that its tab clicks into place. 4 Reconnect both sides of the P3 power-cable bundle that is attached to the card retention mechanism. Replacing the Front Panel 1 Align the hooks on the front panel with the corresponding holes on the front of the computer.
1 2 1 front-panel release lever 2 front panel 2 Pull the front-panel release lever, and slide the panel to the right to engage and secure the front panel. Replacing the Computer Cover NOTICE: The computer cooling system cannot function properly while the computer cover is not installed. Do not attempt to boot the computer before replacing the computer cover. 1 Ensure that all cables are connected, and fold cables out of the way.
a Align the computer cover with the tabs on the computer base. b Pivot the cover down and gently press the cover until it clicks into place. c Ensure that the cover is locked. If not, repeat all of step 3. 1 2 1 computer cover 2 computer base NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 4 Connect your computer and devices to electrical outlets, and turn them on.
7 If a setup password has been assigned by someone else, contact your network administrator for information on resetting the chassis intrusion detector. I/O Panel CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
I/O-Panel Components 5 1 2 3 4 1 USB ports 2 diagnostic, hard-drive access, and network integrity lights 3 headphone connector 4 microphone connector 5 front-panel thermal diode connector NOTE: The front-panel thermal diode cable must be installed in this connector at all times while your computer is running or thermal problems may result.
Removing the I/O Panel 1 Follow the procedures in "Before You Begin" on page 151. 2 Remove the computer cover (see "Removing the Computer Cover" on page 153). 3 Rotate the hard-drive carrier out of the computer (see "Rotating the Hard Drive Carrier Out of the Computer" on page 156). 4 Disconnect the card fan connector from the system board.
6 Press the tab between the card fan and the front fan towards the card fan as you lift it up and out of the computer. NOTICE: Carefully note the routing of each cable before you disconnect it, so that you are sure to re-route cables correctly. An incorrectly routed or a disconnected cable could lead to computer problems. 7 Note the routing of each cable as you disconnect all cables attached to the I/O panel. 1 2 1 I/O panel 2 mounting screw 8 Remove the mounting screw from the I/O panel.
Replacing the I/O Panel NOTICE: Ensure that you replace all cables originally attached to the I/O panel or you may experience computer problems. 1 Follow "Removing the I/O Panel" on page 165 in reverse order.
1 1 power supply screws (4) DC Power Connectors P1 13 14 15 16 17 18 19 20 21 22 23 24 1 168 2 3 4 5 6 7 8 9 10 11 12 Adding and Replacing Parts
Pin Number Signal name 18-AWG Wire 1 3.3 V Orange 2 3.3 V Orange 3 3.3 V Orange 4 COM Black 5 POK Gray 6 5VSB Purple 7 COM Black 8 M12 Blue 9 12 VD Yellow/ White 10 5V Red 11 5V Red 12 COM Black 13 OPEN 14 3.3 VSE Orange 15 3.
DC Power Connectors P2 11 12 13 14 15 66 67 68 69 20 1 2 3 4 5 6 7 8 9 10 Pin Number Signal Name 18-AWG Wire 1 12 VC Blue/White 2 12 VC Blue/White 3 COM Black 4 COM Black 5 12 VA Yellow 6 12 VA Yellow 7 COM Black 8 COM Black 9 12 VB White 10 12 VB White 11 12 VC Blue/White 12 COM Black 13 COM Black 14 COM Black 15 12 VA Yellow 16 COM Black 17 COM Black 18 COM Black 19 12 VB White 20 OPEN 170 Adding and Replacing Parts
DC Power Connector P3 7 8 9 10 11 12 1 2 3 4 5 6 Pin Number Signal name 18-AWG Wire 1 COM Black 2 12 VC Blue/White 3 12 VC Blue/White 4 COM Black 5 COM Black 6 5V Red 7 5V Red 8 3.
Pin Number Signal name 18-AWG Wire 1 12 VD Yellow/White 2 12 VD Yellow/White 3 12 VD Yellow/White 4 COM Black 5 COM Black 6 COM Black DC Power Connector P6 4 5 6 1 2 3 Pin Number Signal name 18-AWG Wire 1 12 VE Blue/Yellow 2 12 VE Blue/Yellow 3 12 VE Blue/Yellow 4 COM Black 5 COM Black 6 COM Black DC Power Connector FD5 172 Adding and Replacing Parts
Pin Number Signal name 18-AWG Wire 1 5V Red 2 COM Black 3 COM Black 4 12 VC Blue/White DC Power Connector Bay 1 (PATA) Pin Number Signal name 18-AWG Wire 1 12 VC Blue/White 2 COM Black 3 COM Black 4 5V Red DC Power Connectors Bays 1, 2, and 3 (SATA) 5 4 3 2 1 Pin Number Signal name 18-AWG Wire 1 3.
Removing the Power Supply CAUTION: Before performing any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
1 2 1 power supply screws (4) 2 power cable harness connector 5 Slide the power supply toward the front of the computer by approximately one inch. 6 Lift the power supply out of the computer.
Replacing the Power Supply 1 Slide the power supply into place. 2 Replace the four screws that secure the power supply to the back of the computer chassis. 3 Reconnect the DC power cables. 4 On the desktop computer, reattach the power cables to the side of the hard drive. 5 Run the cables underneath the tabs, and press the tabs to close them over the cables. 6 Replace the computer cover (see "Replacing the Computer Cover" on page 161).
The battery may need replacing if you have repeatedly reset the time and date information after turning on the computer or if one of the following messages appear: Time-of-day not set - please run SETUP program or Invalid configuration information please run SETUP program or Strike the F1 key to continue, F2 to run the setup utility To determine whether you need to replace the battery, re-enter the time and date in system setup and exit the program to save the information.
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board. NOTICE: To avoid damage to the battery connector, you must firmly support the connector while removing the battery.
11 Replace the computer cover (see "Replacing the Computer Cover" on page 161). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 12 Connect your computer and devices to electrical outlets, and turn them on. 13 Enter the system setup program (see "System Setup" on page 89) and restore the settings that you recorded in step 1. 14 Properly dispose of the old battery. For more information, see your Product Information Guide.
NOTE: To loosen the four captive screws on the sides of the heat-sink assembly, you need a long Phillips screwdriver. 5 Loosen the four captive screws on the sides of the heat-sink assembly. CAUTION: The heat-sink assembly may become very hot during normal operation. Ensure that it has had sufficient time to cool before you touch it. 6 Lift to remove the heat-sink assembly from the computer.
1 2 1 heat-sink assembly 2 captive screw housing (4) NOTICE: If you are installing a processor upgrade kit from Dell, return the original heat-sink assembly and processor to Dell in the same package in which your replacement kit was sent. If you are not installing a processor upgrade kit from Dell, reuse the original heat-sink assembly when you install your new processor. 7 Open the processor cover by sliding the release lever from under the center cover latch on the socket.
1 2 3 4 1 processor cover 2 processor 3 socket 4 release lever NOTICE: When replacing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket. 8 Gently remove the processor from the socket. 9 If you are installing a new processor, leave the release lever extended in the release position so that the socket is ready for the new processor. See "Installing the Processor" on page 183. Otherwise, continue with step 10.
Installing the Processor NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. NOTICE: When replacing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket. 1 Follow the procedures in "Before You Begin" on page 151. 2 Remove the computer cover (see "Removing the Computer Cover" on page 153).
1 2 3 4 1 processor cover 2 processor 3 socket 4 release lever 8 Orient the front and rear alignment notches on the processor with the front and rear alignment notches on the socket. 9 Align the pin-1 corners of the processor and socket.
1 2 7 3 4 5 6 1 tab 2 processor socket 3 center cover latch 4 socket release lever 5 front alignment notch 6 socket and processor pin-1 indicator 7 rear alignment notch NOTICE: To avoid damage, ensure that the processor aligns properly with the socket, and do not use excessive force when you install the processor. 10 Set the processor lightly in the socket and ensure that the processor is positioned correctly. 11 When the processor is fully seated in the socket, close the processor cover.
NOTICE: If you are not installing a processor upgrade kit from Dell, reuse the original heat-sink assembly when you replace the processor. If you installed a processor replacement kit from Dell, return the original heat-sink assembly and processor to Dell in the same package in which your replacement kit was sent. 13 Install the heat-sink assembly: a Place the heat-sink assembly back onto the heat-sink assembly bracket.
15 Ensure that all connectors are properly cabled and firmly seated. 16 Rotate the hard-drive carrier back into place (see "Rotating the Hard-Drive Carrier Back into the Computer" on page 159). 17 Replace the computer cover (see "Replacing the Computer Cover" on page 161). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 18 Connect the computer and devices to electrical outlets, and turn them on.
1 2 1 fully buffered DIMM 2 information label Memory Installation Fully buffered DDR2 memory modules can also be installed in pairs of two; in this case, the computer will continue to operate, but with a slight reduction in performance. The pairs must be matched in size, rank, and organization. Install memory modules in order of their labels on the system board; matched sets of four should be installed first into DIMM slots 1-4 and then into DIMM slots 5-8 on the system board.
less than that installed. Certain components within the computer require address space in the 4-GB range. Any address space reserved for these components cannot be used by computer memory. The following components require memory address space: • System ROM • APIC(s) • Integrated PCI devices, such as network connectors and SCSI controllers • PCI cards • Graphics card • PCI Express cards (if applicable) At start-up, the BIOS identifies the components that require address space.
1 Follow the procedures in "Before You Begin" on page 151. 2 Remove the computer cover (see "Removing the Computer Cover" on page 153). 3 Rotate the hard-drive carrier out of the computer (see "Rotating the HardDrive Carrier Back into the Computer" on page 159). CAUTION: Fully-buffered memory modules may become very hot during normal operation. Ensure that memory modules have had sufficient time to cool before you touch them. 4 Press out the securing clip at each end of the memory module connector.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 151. NOTICE: Before you install new memory modules, download the most recent BIOS for your computer from the Dell Support website at support.dell.com.
2 1 3 4 1 cutouts (2) 2 memory module 3 notch 4 crossbar NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 7 Insert the module into the connector until the module snaps into position. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
11 Press to enter the system setup program and check the values listed under Memory Info. The computer should have changed the value of Installed Memory to reflect the newly installed memory. Verify the new total. If it is correct, skip to step 13. 12 If the memory total is incorrect, turn off and disconnect your computer and devices from their electrical outlets.
Desktop Mode: Slots 2-4 support full-length cards (1 PCI Express x16 slot, one PCI Express x8 slot, and one PCI slot), and slots 1, 5, and 6 support halflength cards (2 PCI-X slots, and 1 PCI Express x8 slot). Tower Mode: Slots 2-5 support full-length cards (1 PCI-X slot, one PCI Express x8 slot, 1 PCI Express x16 slot, and one PCI slot), and slots 1 and 6 support half-length cards (1 PCI-X slot and 1 PCI Express x8 slot).
1 2 1 card retention door 2 release tab 5 If you are installing a new card, remove the filler bracket to create a cardslot opening. Then continue with step 7.
1 2 3 4 5 1 release tab 2 card retention door 3 alignment bar 4 alignment guide NOTE: For extra security, remove the alignment guide (an upside-down screw) and screw it in right side up to secure a card. 5 filler bracket NOTICE: Ensure that you release the securing tab to unseat the card. If the card is not removed correctly, the system board may be damaged.
6 If you are replacing a card that is already installed in the computer, remove the card: a If necessary, disconnect any cables connected to the card. b If the card is full-length, press the release tab on the end of the alignment guides on the fan case. c If the connector has a release tab, press the release tab as you grasp the card by its top corners, and ease it out of its connector. 7 Prepare the card for installation.
2 1 3 4 1 card fully seated 2 card not fully seated 3 bracket within slot 4 bracket caught outside of slot 11 Before you close the card retention door, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide. NOTE: For extra security, remove the alignment guide (an upside-down screw) and screw it in right side up to secure a card.
1 2 1 card retention door 2 release tab 12 Rotate the card retention door until it snaps into place. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 13 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections.
a Pull up to free the card retention mechanism from the hard-drive carrier. b Find the removable card-retention device (if installed) located at the base of the card retention mechanism, beside the hard-drive carrier. c Grasp the removable card retention device between your thumb and forefinger and press the tip in as you pull to slide the removable device from the card-retention mechanism.
a Enter the system setup program (see "System Setup" on page 89), select Integrated Audio, and then change the setting to Off. b Connect external audio devices to the sound card’s connectors. Do not connect external audio devices to the microphone, speaker/headphone, or line-in connectors on the back panel.
1 2 3 4 5 1 release tab 2 card retention door 3 alignment bar 4 alignment guide NOTE: For extra security, remove the alignment guide (an upside-down screw) and screw it in right side up to secure a card. 5 filler bracket 5 Remove the card: a 202 If necessary, disconnect any cables connected to the card.
b If the card is full-length, press the release tab on the end of the alignment guides on the fan case. c If the connector has a release tab, press the release tab as you grasp the card by its top corners, and ease it out of its connector. 6 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer.
1 2 1 card retention door 2 release tab 8 Rotate the card retention door until it snaps into place. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 9 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections. 10 Ensure that all connectors are properly cabled and firmly seated.
11 Rotate the hard-drive carrier back into place (see "Rotating the Hard Drive Carrier Out of the Computer" on page 156). NOTICE: To connect a network cable, first plug the cable into the network device and then plug the cable into the computer. 12 Replace the computer cover (see "Replacing the Computer Cover" on page 161), reconnect the computer and devices to electrical outlets, and then turn them on. 13 Uninstall the driver for the removed card.
3 2 1 4 1 upper 5.25-inch drive bay (holds an optical drive) 2 lower 5.
1 2 4 3 1 upper 5.25-inch drive bay (holds an optical drive) 2 lower 5.25-inch drive bay (holds optional optical drive or SATA hard drive) 3 rotatable hard-drive carrier (holds two SAS or SATA drives) 4 FlexBay (holds optional floppy drive or Media Card Reader) About the Metal Shields Present in Some Drive Configurations In certain computer configurations, metal shields are present in the drive bays of your computer.
Desktop Orientation 1 2 Tower Orientation 1 5.25-inch metal shield 2 vented metal insert Note the three scenarios in which a metal shield may be removed and not immediately replaced: • If the FlexBay held a third hard-drive (in the tower configuration only) or was empty (in either configuration) with a vented metal shield in front of it and you install a floppy drive or Media Card Reader in that bay, a shield is not needed in that bay.
General Drive Installation Guidelines NOTICE: If metal shields are present in your computer configuration, they must be installed at all times while your computer is in use or your computer may not function properly. When you install a drive, you connect two cables—a DC power cable from the power supply and a data cable—to the back of the drive. The other end of the data cable will connect to either an expansion card or to the system board.
SATA Data Cable Connectors 4 1 2 210 3 1 SATA data cable 3 SATA drive Adding and Replacing Parts 2 SATA connector on system board SATA data cable
SAS Data Cable Connectors 1 4 2 1 SAS data cable 2 power cable 3 SAS connector 4 SAS drive Adding and Replacing Parts 3 211
Controller Card Data Cable Connectors 2 5 1 3 6 4 1 power connector 2 SAS data connector 3 interposer 4 SAS drive 5 SAS connector 6 optional PCI Express SAS controller card Hard Drive NOTICE: It is recommended that you only use SAS cables purchased from Dell. Cables purchased elsewhere are not guaranteed to work with Dell computers.
3 Remove the computer cover (see "Removing the Computer Cover" on page 153). NOTICE: If only one hard drive is to be installed, it should be connected to the SATA0 connector on the system board. 4 Disconnect the hard drive power cable from the hard drive that you are removing. 1 2 3 1 data connector 3 hard drive 2 power connector 5 Disconnect the data cable from the hard drive that you are removing. Do not disconnect the data cable for an uninstalled hard drive from the system board.
If you are going to install a replacement drive, see "Installing a Hard Drive into the Rotatable Carrier (Tower or Desktop Computer)" on page 215. 1 2 3 1 blue tabs (2) 3 secondary hard drive bay 2 hard drive in primary hard-drive bay 8 Ensure that all connectors are properly cabled and firmly seated. 9 Rotate the hard-drive carrier back into place (see "Rotating the Hard-Drive Carrier Back into the Computer" on page 159).
Installing a Hard Drive into the Rotatable Carrier (Tower or Desktop Computer) CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
1 2 1 drive 2 hard-drive bracket NOTICE: SAS drives and SATA drives cannot be mixed in the rotatable hard-drive carrier. The drives in the hard-drive carrier must both be either SATA or SAS hard drives. 9 Slide the hard drive into the hard-drive bay until it clicks securely into place. 10 Connect a power cable to the hard drive. 11 If you are installing a SATA hard drive, connect the data cable to the hard drive.
1 2 3 4 1 P3 power connector 2 SATA data cable 3 hard-drive power cable 4 hard drive NOTICE: If only one hard drive is to be installed, it should be connected to the SATA0 connector on the system board. 12 Ensure that all connectors are properly cabled and firmly seated. 13 Rotate the hard-drive carrier back into place (see "Rotating the Hard-Drive Carrier Back into the Computer" on page 159). 14 Replace the computer cover (see "Replacing the Computer Cover" on page 161).
NOTICE: In a mixed configuration of two SAS drives and one SATA drive, the SATA drive must be the boot (primary) drive and must go in the FlexBay. 16 If the drive you just installed is the primary drive, insert bootable media into drive A. 17 Enter the system setup program (see "System Setup" on page 89), and update the appropriate Drive option. 18 Exit the system setup program and reboot the computer. 19 Partition and logically format your drive before you proceed to the next step.
NOTICE: If metal shields are present in your computer configuration, they must be installed at all times while your computer is in use or your computer may not function properly. 5 If metal shields are present in your computer (see "About the Metal Shields Present in Some Drive Configurations" on page 207) slide the sliding-plate lever to the right and hold it in place as you pull to remove the vented metal insert from the FlexBay. 6 Disconnect the power cable from the back of the hard drive.
1 sliding-plate lever 2 SATA data cable 3 power cable 4 power supply 5 SATA connector on system board 6 optional SATA hard drive in FlexBay 7 Disconnect the data cable from the back of the hard drive and from the connector on the system board. If it is connected to a card and you will not be reinstalling the drive, route the data cable to the side. 8 Slide the sliding-plate lever to the right to release the shoulder screw and slide the drive out of the FlexBay.
10 If you are not installing another drive in the drive bay, and If metal shields are present in your computer (see "About the Metal Shields Present in Some Drive Configurations" on page 207), reinstall the vented metal insert over the FlexBay and the empty space beneath it. a Insert the metal insert’s two upper screws and its two lower screws into the corresponding slots inside the FlexBay.
NOTE: The screws installed in the following step must be installed in the front four screw holes in order for the drive to be installed. 2 Install 4 screws in the front four holes on the sides of the drive, if they are not already installed. Otherwise, verify that the screws are installed in the front 4 holes. 3 Follow the procedures in "Before You Begin" on page 151. 4 Remove the computer cover (see "Removing the Computer Cover" on page 153).
1 2 1 sliding-plate lever 2 optional third hard drive in FlexBay 10 Connect a power cable to the back of the hard drive. 11 Connect a data cable to the back of the hard drive and, if it is a SATA drive, connect the other end to the SATA_2 connector on the system board.
2 3 4 1 5 6 1 sliding-plate lever 2 SATA data cable 3 power cable 4 power supply 5 SATA connector on system board 6 optional SATA hard drive in FlexBay NOTICE: If metal shields are present in your computer configuration, they must be installed at all times while your computer is in use or your computer may not function properly.
a Insert the metal insert’s two upper screws and its two lower screws into the corresponding slots inside the FlexBay. b Push the vented metal insert until it clicks into place and its metal tabs rest flush against the chassis surface. 13 Reinstall the drive panel (see "Replacing the Drive Panel" on page 237). 14 Ensure that all connectors are properly cabled and firmly seated. 15 Replace the computer cover (see "Replacing the Computer Cover" on page 161).
2 Remove the computer cover (see "Removing the Computer Cover and Front Panel" on page 153). 3 Remove the drive panel (see "Removing the Drive Panel" on page 233). 4 Pull the desktop drive retention insert out by the handle and set it aside in a safe place. 2 3 1 4 5 1 desktop drive retention insert 2 power cable 3 SATA data cable 4 SATA connector on system board 5 optional third SATA hard drive in hard-drive carrier 5 Disconnect the power cable from the back of the hard drive.
6 Disconnect the data cable from the back of the hard drive and from the connector on the system board. 7 Slide the hard-drive carrier out of the 5.25-inch drive bay. 1 2 1 desktop drive retention insert 2 optional third SATA hard drive in harddrive carrier 8 Press the blue tabs on each side of the hard-drive bracket toward each other and slide the drive out of the hard-drive carrier. 9 Set the drive and carrier aside in a secure location.
Then, if metal shields are present in your computer (see "About the Metal Shields Present in Some Drive Configurations" on page 207), install the 5.25-inch metal shield in its place: align its screws in the metal rails and push the shield back until it clicks into place. 12 If you are installing another drive in the optical drive bay, see the appropriate procedure. 13 Replace the desktop drive retention insert and fold down its handle.
1 2 1 desktop drive-retention insert 2 optional third SATA hard drive in harddrive carrier 6 If another device is installed in the optical drive bay, remove that device (see "Removing an Optical Drive (Desktop Computer)" on page 274). NOTICE: If metal shields are present in your computer configuration, they must be installed at all times while your computer is in use or your computer may not function properly.
1 2 1 hard drive 2 hard-drive bracket 9 Slide the hard drive in the hard-drive bracket into the hard-drive carrier. 1 2 1 hard-drive carrier 2 SATA hard drive in hard-drive bracket 10 Slide the hard-drive carrier into the 5.25-inch drive bay until it is securely seated.
1 2 1 desktop drive-retention insert 2 optional third SATA hard drive in harddrive carrier 11 Replace the desktop drive retention insert and fold down its handle. 12 Connect a power cable to the hard drive.
1 2 3 4 1 power cable 2 SATA data cable 3 SATA connector on system board 4 optional third SATA hard drive in hard-drive carrier 13 Connect the data cable to the back of the drive and to the connector on the system board. 14 Ensure that all connectors are properly cabled and firmly seated. 15 Reinstall the drive panel (see "Replacing the Drive Panel" on page 237). 16 Replace the computer cover (see "Replacing the Computer Cover" on page 161).
NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 17 Connect the computer and devices to electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation. 18 If the drive you just installed is the primary drive, insert bootable media into drive A. 19 Turn on the computer.
Tower Orientation 3 2 1 234 1 drive panel 3 sliding plate lever Adding and Replacing Parts 2 sliding plate
Desktop Orientation 2 1 3 1 sliding plate 3 drive panel 2 sliding plate lever 4 Pivot the drive panel outward and lift it from its side hinges. 5 Set the drive panel aside in a secure location. Removing a Drive-Panel Insert NOTICE: Drive-panel inserts may contain screws on the inside. You can attach the screws to new drives that do not have any screws. 1 Follow the procedures in "Before You Begin" on page 151. 2 Remove the computer cover (see "Removing the Computer Cover" on page 153).
NOTICE: To avoid breaking the drive-panel insert tab, do not pull the insert more than approximately 1 cm (½ inch) away from the drive panel before sliding the tab out of the slot. 4 Pinch the drive-panel insert release tabs and rotate the insert just enough to free the release tabs.
1 2 4 3 1 drive panel 2 drive-panel insert 3 drive-panel insert release tabs (2) 4 drive-panel insert tab in tab slot 2 Pinch the drive-panel insert release tabs together and rotate the drivepanel insert into place. 3 Ensure that the drive-panel insert is correctly seated in the drive panel. Replacing the Drive Panel 1 Follow the procedures in "Before You Begin" on page 151.
Tower Orientation 1 2 1 238 drive-panel tabs Adding and Replacing Parts 2 drive panel
Desktop Orientation 2 1 1 drive panel 2 drive-panel tabs 2 Align the drive panel tabs with the side-door hinges. 3 Rotate the drive panel toward the computer until it snaps into place on the drive panel. 4 Replace the front panel (see "Replacing the Front Panel" on page 160). 5 Replace the computer cover (see "Replacing the Computer Cover" on page 161). Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer. NOTE: If you are adding a floppy drive to your tower computer, see "Installing a Floppy Drive (Tower Computer)" on page 243. NOTE: If you are adding a floppy drive to your desktop computer, see "Installing a Floppy Drive (Desktop Computer)" on page 250.
2 3 1 4 1 sliding-plate lever 2 data cable 3 power cable 4 floppy-drive connector (DSKT on system board) 6 Slide the sliding-plate lever to the right to release the shoulder screw and slide the drive out of the FlexBay.
1 2 1 sliding-plate lever 2 floppy drive NOTICE: If metal shields are present in your computer configuration, they must be installed at all times while your computer is in use or your computer may not function properly.
9 Reinstall the drive panel (see "Replacing the Drive Panel" on page 237). 10 Ensure that all connectors are properly cabled and firmly seated. 11 Replace the computer cover (see "Replacing the Computer Cover" on page 161). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 12 Connect the computer and devices to electrical outlets, and turn them on.
1 2 1 floppy drive 2 screws (4) 8 Gently slide the drive into the FlexBay until you hear a click or feel the drive securely installed.
1 sliding-plate lever 2 floppy drive 9 Attach the power and data cables to the floppy drive. 10 Connect the other end of the data cable to the system board connector labeled "DSKT." To locate the system board connector, see "System Board Components" on page 28. 1 2 3 1 data cable 3 floppy-drive system board connector (DSKT on system board) 2 power cable 11 Check all cable connections, and fold cables out of the way to allow for airflow between the fan and cooling vents.
12 Reinstall the drive panel (see "Replacing the Drive Panel" on page 237). 13 Ensure that all connectors are properly cabled and firmly seated. 14 Replace the computer cover (see "Replacing the Computer Cover" on page 161). NOTICE: To connect a network cable, first plug the cable in to the network port or device and then plug it in to the computer. 15 Connect your computer and devices to their electrical outlets, and turn them on.
1 2 3 1 power cable 3 floppy-drive connector (DSKT on system board) 2 data cable 6 Pull the desktop drive retention insert by the handle and set it aside in a safe place.
1 2 1 drive retention insert 2 floppy drive 7 Remove the floppy drive from the FlexBay. 8 If you are not installing another drive in the FlexBay, and metal shields are present in your computer (see "About the Metal Shields Present in Some Drive Configurations" on page 207), install the vented metal insert over the FlexBay and the empty space beneath it: a Holding the metal insert at an angle, insert its two upper screws into the slot that runs along the inside of the FlexBay.
1 2 1 FlexBay 2 vented metal insert 9 If you are installing another drive in the FlexBay, see the appropriate installation instructions in this section. 10 Replace the desktop drive retention insert and fold down its handle. 11 Reinstall the drive panel (see "Replacing the Drive Panel" on page 237). 12 Ensure that all connectors are properly cabled and firmly seated. 13 Replace the computer cover (see "Replacing the Computer Cover" on page 161).
Installing a Floppy Drive (Desktop Computer) 1 Follow the procedures in "Before You Begin" on page 151. 2 Remove the computer cover (see "Removing the Computer Cover" on page 153). 3 Remove the drive panel (see "Removing the Drive Panel" on page 233). 4 Pull the desktop drive retention insert by the handle and set it aside in a safe place.
6 If the FlexBay is not populated and metal shields are present in your computer (see "About the Metal Shields Present in Some Drive Configurations" on page 207), remove the vented metal insert: a Pull the vented metal insert forward until its surface is flush with that of the surrounding chassis. b Rotate the bottom of the metal insert up towards you, disengaging its lower screws from the surrounding metal.
8 If no screws are attached to the drive, remove the shoulder screws from the inside of the drive panel and attach the screws to the new drive. 1 2 1 drive 2 screws 9 Gently slide the drive into the FlexBay until you hear a click or feel the drive securely installed. 10 Attach the power and data cables to the floppy drive. 11 Connect the other end of the data cable to the system board connector labeled "DSKT." To locate the system board connector, see "System Board Components" on page 28.
1 2 3 1 power cable 3 floppy-drive connector (DSKT on system board) 2 data cable 12 Replace the desktop drive retainer insert and fold the handle down. 13 Check all cable connections, and fold cables out of the way to allow for airflow between the fan and cooling vents. 14 Reinstall the drive panel (see "Replacing the Drive Panel" on page 237). 15 Ensure that all connectors are properly cabled and firmly seated. 16 Replace the computer cover (see "Replacing the Computer Cover" on page 161).
17 Connect your computer and devices to their electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation. 18 Enter the system setup program (see "System Setup" on page 89) and select the appropriate Diskette Drive option. 19 Verify that your computer works correctly by running the Dell Diagnostics. See "Dell Diagnostics" on page 136 for instructions.
2 1 3 4 1 sliding-plate lever 2 interface cable 3 Media Card Reader connector (USB on system board) 4 Media Card Reader 6 Slide the sliding-plate lever to the right to release the shoulder screw and slide the reader out of the FlexBay.
1 2 1 sliding-plate lever 2 Media Card Reader NOTICE: If metal shields are present in your computer configuration, they must be installed at all times while your computer is in use or your computer may not function properly.
8 If you are installing another drive in the FlexBay, see the appropriate installation instructions in this section. 9 Reinstall the drive panel (see "Replacing the Drive Panel" on page 237). 10 Ensure that all connectors are properly cabled and firmly seated. 11 Replace the computer cover (see "Replacing the Computer Cover" on page 161). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer.
1 2 1 Media Card Reader 2 screws 8 Gently slide the reader into the FlexBay until you hear a click or feel the reader securely installed.
9 Attach the interface cable to the Media Card Reader. 10 Connect the other end of the interface cable to the system board connector labeled "USB." To locate system board connectors, see "System Board Components" on page 28. 1 2 3 1 interface cable 3 Media Card Reader 2 Media Card Reader connector (USB on system board) 11 Check all cable connections, and fold cables out of the way to allow for airflow between the fan and cooling vents.
NOTICE: To connect a network cable, first plug the cable in to the network port or device and then plug it in to the computer. 15 Connect your computer and devices to their electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation. 16 Enter the system setup program (see "System Setup" on page 89) and select the appropriate USB for Flexbay option.
1 2 3 1 interface cable 3 Media Card Reader 2 Media Card Reader connector (USB on system board) 6 Pull the desktop drive retention insert out by the handle and set it aside in a safe place.
1 2 1 drive retention insert 2 Media Card Reader 7 Remove the Media Card Reader. 8 If you are not installing another drive in the FlexBay and metal shields are present in your computer (see "About the Metal Shields Present in Some Drive Configurations" on page 207), install the vented metal insert over the FlexBay and the empty space beneath it: a Holding the metal insert at an angle, insert its two upper screws into the slot that runs along the inside of the FlexBay.
1 2 1 FlexBay 2 vented metal insert 9 If you are installing another drive in the FlexBay, see the appropriate installation instructions in this section. 10 Replace the desktop retention insert and fold down its handle. 11 Reinstall the drive panel (see "Replacing the Drive Panel" on page 237). 12 Ensure that all connectors are properly cabled and firmly seated. 13 Replace the computer cover (see "Replacing the Computer Cover" on page 161).
Installing a Media Card Reader (Desktop Computer) 1 Follow the procedures in "Before You Begin" on page 151. 2 Remove the computer cover (see "Removing the Computer Cover" on page 153). 3 Remove the drive panel (see "Removing the Drive Panel" on page 233). 4 Pull the desktop drive retention insert out by the handle and set it aside in a safe place.
6 If the FlexBay is not populated and metal shields are present in your computer (see "About the Metal Shields Present in Some Drive Configurations" on page 207), remove the vented metal insert from the FlexBay: a Pull the vented metal insert forward until its surface is flush with that of the surrounding chassis. b Rotate the bottom of the metal insert up towards you, disengaging its lower screws from the surrounding metal.
8 If no screws are attached to the reader, remove the shoulder screws from the inside of the drive panel and attach them to the new Media Card Reader. 1 2 1 drive 2 screws 9 Gently slide the reader into place until you hear a click or feel the drive securely installed. 10 Attach the interface cable to the Media Card Reader. 11 Connect the other end of the interface cable to the system board connector labeled "USB." To locate the system board connector, see "System Board Components" on page 28.
1 2 3 1 interface cable 3 Media Card Reader 2 Media Card Reader connector (USB on system board) 12 Replace the desktop drive retention insert and fold the handle down. 13 Check all cable connections, and fold cables out of the way to allow for airflow between the fan and cooling vents. 14 Reinstall the drive panel (see "Replacing the Drive Panel" on page 237). 15 Ensure that all connectors are properly cabled and firmly seated.
17 Connect your computer and devices to their electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation. 18 Enter the system setup program (see "System Setup" on page 89) and select the appropriate USB for Flexbay option. 19 Verify that your computer works correctly by running the Dell Diagnostics. See "Dell Diagnostics" on page 136 for instructions.
2 1 3 43 5 1 optical drive 2 SATA data cable 3 power cable 4 SATA data cable 5 SATA connector on system board 6 Slide the sliding-plate lever to the right to release the shoulder screw and slide the drive out to remove it from the drive bay.
1 2 1 sliding-plate lever 2 optical drive NOTICE: If metal shields are present in your computer configuration, they must be installed at all times while your computer is in use or your computer may not function properly. 7 If you are not installing another drive in the optical drive bay and metal shields are present in your computer (see "About the Metal Shields Present in Some Drive Configurations" on page 207): a Install the 5.
10 Ensure that all connectors are properly cabled and firmly seated. 11 Replace the computer cover (see "Replacing the Computer Cover" on page 161). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 12 Connect the computer and devices to electrical outlets, and turn them on. Installing an Optical Drive (Tower Computer) 1 Follow the procedures in "Before You Begin" on page 151.
1 2 1 optical drive 2 screws 9 Gently slide the drive into place until you hear a click or feel the drive securely installed.
10 Attach the power and data cables to the optical drive. If you are installing a SATA drive, connect the other end of the data cable to a SATA connector on the system board. 2 1 3 4 5 1 optical drive 2 SATA data cable 3 power cable 4 SATA data cable 5 SATA connector on system board 11 Check all cable connections, and fold cables out of the way to allow for airflow between the fan and cooling vents. 12 Reinstall the drive panel (see "Replacing the Drive Panel" on page 237).
13 Ensure that all connectors are properly cabled and firmly seated. 14 Replace the computer cover (see "Replacing the Computer Cover" on page 161). NOTICE: To connect a network cable, first plug the cable in to the network port or device and then plug it in to the computer. 15 Connect your computer and devices to their electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation.
1 2 3 4 5 1 optical drive 2 power cable 3 SATA data cable 4 SATA data cable 5 SATA connector on system board 6 Pull the desktop drive retention insert out by the handle and set it aside in a safe place.
1 2 1 drive retention insert 2 optical drive 7 Remove the optical drive from the drive bay. NOTICE: If metal shields are present in your computer configuration, they must be installed at all times while your computer is in use or your computer may not function properly. 8 If you are not installing another drive in the optical drive bay and metal shields are present in your computer (see "About the Metal Shields Present in Some Drive Configurations" on page 207): a Install the 5.
9 If you are installing another drive in the optical drive bay, see the "Installing an Optical Drive (Desktop Computer)" on page 277. 10 Replace the desktop drive retention insert and fold down its handle. 11 Reinstall the drive panel (see "Replacing the Drive Panel" on page 237). 12 Ensure that all connectors are properly cabled and firmly seated. 13 Replace the computer cover (see "Replacing the Computer Cover" on page 161).
1 2 1 drive retention insert 2 optical drive 6 If another device is installed in the optical drive bay, remove that device (see "Removing an Optical Drive (Desktop Computer)" on page 274). NOTICE: If metal shields are present in your computer configuration, they must be installed at all times while your computer is in use or your computer may not function properly.
1 2 1 optical drive 2 screws 10 Gently slide the drive into place until you hear a click or feel the drive securely installed. NOTICE: Do not attach a SATA optical drive to an HDD connector on the system board or it will not function. Attach SATA optical drives to the connectors labeled SATA on the system board. 11 Attach the power and data cables to the optical drive. If you are installing a SATA drive, connect the other end of the data cable to a SATA connector on the system board.
1 2 3 1 power cable 3 SATA data connector on system board 2 SATA data cable 12 Replace the desktop drive retention insert and fold down its handle. 13 Check all cable connections, and fold cables out of the way to allow for airflow between the fan and cooling vents. 14 Reinstall the drive panel (see "Replacing the Drive Panel" on page 237). 15 Ensure that all connectors are properly cabled and firmly seated.
16 Replace the computer cover (see "Replacing the Computer Cover" on page 161). NOTICE: To connect a network cable, first plug the cable in to the network port or device and then plug it in to the computer. 17 Connect your computer and devices to their electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation.
5 Use a long Phillips screwdriver to loosen the four captive screws on the sides of the heat-sink assembly. CAUTION: The heat-sink assembly may become very hot during normal operation. Ensure that it has had sufficient time to cool before you touch it. 1 2 1 heat sink assembly 2 captive screw housing (4) 6 Lift to remove the heat-sink assembly from the computer. 7 Disconnect the optional speaker connector (if installed) from the system board.
1 2 3 4 5 1 card fan 2 card fan cable 3 card fan system-board connector (FAN_CCAG) 4 front fan 5 full-length card retainer piece 9 Disconnect the front fan from the connector labeled FAN_FRONT on the system board (see "System Board Components" on page 28.) 10 If the system is in tower mode, pull to remove the full-length card retainer piece beside the card fan. 11 Disconnect the Power1 and Power2 connectors from the system board (see "System Board Components" on page 28).
15 Remove any components that restrict access to the system board. 16 Disconnect all cables from the system board. 17 Before you remove the existing system board, visually compare the replacement system board to the existing system board to make sure that you have the correct part. 18 Remove the nine system board screws. 1 1 2 screws (9) 2 system board 19 Lift the system board from the computer. 20 Place the system board that you just removed next to the replacement system board.
CAUTION: The processor package and heat-sink assembly can get hot. To avoid burns, ensure that the package and assembly have had sufficient time to cool before you touch them. b Remove the processor from the existing system board and transfer the processor to the replacement system board. See "Processor" on page 179 for more information. 2 Set the jumpers on the replacement system board so that they are identical to the ones on the existing board (see "System Board Components" on page 28.
Adding and Replacing Parts
Adding and Replacing Parts 287
Adding and Replacing Parts
Getting Help 13 Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Troubleshooting" on page 107 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 136 for procedures on how to run Dell Diagnostics.
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.
• Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. AutoTech Service Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.
Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 295. 2 Include a copy of the invoice and a letter describing the reason for the return.
CAUTION: Before working inside your computer, follow the safety instructions in your Product Information Guide.
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files.
Contacting Dell For customers in the United States, call 800.WWW.DELL (800.999.3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.
Getting Help
Appendix 14 FCC Notice (U.S. Only) FCC Class B This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. This device complies with Part 15 of the FCC Rules.
The following information is provided on the device or devices covered in this document in compliance with the FCC regulations: • Product name: Dell™ Precision™ T5400 • Model number: DCTA • Company name: Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400 NOTE: For further regulatory information, see your Product Information Guide.
Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. A AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
understand what effect these settings have on the computer, do not change them. Also referred to as system setup. bit — The smallest unit of data interpreted by your computer. Blu-ray Disc™ (BD)— An optical storage technology offering storage capacity of up to 50 GB, full 1080p video resolution (HDTV required), and as many as 7.1 channels of native, uncompressed surround sound.
CD-RW — CD rewritable — A rewritable version of a CD. Data can be written to a CD-RW disc, and then erased and written over (rewritten). CD-RW drive — A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once. CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs.
DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse cable connectors. disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage. Computers that use disk striping generally allow the user to select the data unit size or stripe width.
E ECC — error checking and correction — A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory. ECP — extended capabilities port — A parallel connector design that provides improved bidirectional data transmission. Similar to EPP, ECP uses direct memory access to transfer data and often improves performance. EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard drives and CD drives.
FBD — fully-buffered DIMM — A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer (AMB) that speeds communication between the DDR2 SDRAM chips and the system. FCC — Federal Communications Commission — A U.S. agency responsible for enforcing communications-related regulations that state how much radiation computers and other electronic equipment can emit. fingerprint reader — A strip sensor that uses your unique fingerprint to authenticate your user identity to help secure your computer.
heat sink — A metal plate on some processors that helps dissipate heat. hibernate mode — A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer. When you restart the computer, the memory information that was saved to the hard drive is automatically restored. HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the Internet.
assigned an IRQ. Although two devices can share the same IRQ assignment, you cannot operate both devices simultaneously. ISP — Internet service provider — A company that allows you to access its host server to connect directly to the Internet, send and receive e-mail, and access websites. The ISP typically provides you with a software package, user name, and access phone numbers for a fee. K Kb — kilobit — A unit of data that equals 1024 bits. A measurement of the capacity of memory integrated circuits.
equals 1024 KB. When used to refer to hard drive storage, the term is often rounded to 1,000,000 bytes. MB/sec — megabytes per second — One million bytes per second. This measurement is typically used for data transfer ratings. media bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. memory — A temporary data storage area inside your computer.
N network adapter — A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain a PC Card with an adapter on it. A network adapter is also referred to as a NIC (network interface controller). NIC — See network adapter. notification area — The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions, such as the clock, volume control, and print status. Also referred to as system tray.
PCMCIA — Personal Computer Memory Card International Association — The organization that establishes standards for PC Cards. PIO — programmed input/output — A method of transferring data between two devices through the processor as part of the data path. pixel — A single point on a display screen. Pixels are arranged in rows and columns to create an image. A video resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and down.
• It is located on a network in a directory and the system administrator has assigned rights only to specific individuals. refresh rate — The frequency, measured in Hz, at which your screen's horizontal lines are recharged (sometimes also referred to as its vertical frequency). The higher the refresh rate, the less video flicker can be seen by the human eye. resolution — The sharpness and clarity of an image produced by a printer or displayed on a monitor. The higher the resolution, the sharper the image.
digital device or digital camera to your computer. Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support. setup program — A program that is used to install and configure hardware and software. The setup.exe or install.exe program comes with most Windows software packages. Setup program differs from system setup.
SXGA — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024. SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that supports resolutions up to 1400 x 1050. system board — The main circuit board in your computer. Also known as the motherboard. system setup — A utility that serves as an interface between the computer hardware and the operating system.
down your computer. USB — universal serial bus — A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers, printer, broadband devices (DSL and cable modems), imaging devices, or storage devices. Devices are plugged directly in to a 4-pin socket on your computer or in to a multi-port hub that plugs in to your computer. USB devices can be connected and disconnected while the computer is turned on, and they can also be daisy-chained together.
V — volt — The measurement of electric potential or electromotive force. One V appears across a resistance of 1 ohm when a current of 1 ampere flows through that resistance. W W — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt. WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For example, a 66-WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours.
Zip drive — A high-capacity floppy drive developed by Iomega Corporation that uses 3.5-inch removable disks called Zip disks. Zip disks are slightly larger than regular floppy disks, about twice as thick, and hold up to 100 MB of data.
Glossary
