User Manual

Troubleshooting
NOTE: You can use Dell Active Pen only with selected Dell computers and
tablets. For a list of supported devices, see www.dell.com.
Problems Possible causes Possible solutions
Pen does not work.
• Batteries are installed
incorrectly.
• Ensure the batteries
are correctly installed.
For more information,
see Installing batteries.
• Batteries are out of
charge.
• Replace the batteries.
For more information,
see Installing batteries.
Pen does not write and
the barrel buttons do not
work.
AAAA battery is either
incorrectly installed or out
of charge.
Replace the AAAA battery.
For more information, see
Installing the AAAA
battery.
Default functions for the
barrel buttons do not
work.
Functions not supported
by application.
Test the barrel buttons in
OneNote or another
application that supports
these features.
Pressing the top button
for 0.5 second does not
open OneNote.
• OneNote is not
installed.
• Ensure OneNote is
installed on your
device.
• Pen is not paired with
your device.
• Ensure the pen is
paired with your
device. For more
information, see
Pairing with a
Bluetooth device.
• Coin-cell batteries may
be out of charge.
• Change the coin-cell
batteries. For more
information, see
Installing coin-cell
batteries.
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