User Manual

Troubleshooting │ 17
Problem Possible causes Possible solutions
Pressing the top button
once, twice, or for 1.5
seconds does not open
the desired application.
• The desired application
is not installed or not
supported.
• Ensure that the
desired application
is installed and in
the list of available
applications in Active
Pen Control Panel.
See Using Active Pen
Control Panel.
• Pen is not paired with
your device.
• Ensure the pen is
paired with your
device. For more
information, see
Pairing with a
Bluetooth device.
Tilt support function does
not work.
Function not supported by
application.
Tilt support function is
application dependent. Use
another application that
supports this function.
Unable to pair the pen
with your device.
• Unsupported device. • Dell Premium Active
Pen works only with
Dell devices.
• Bluetooth driver on your
device is outdated.
• Install the latest
Bluetooth driver for
your device.
Pen shows as Not
Connected under
Bluetooth devices list.
Pen is not paired correctly
with your device.
• Install the latest
Bluetooth driver for
your device.
• Remove the pen from
your Bluetooth list and
pair it again. For more
information on pairing
the pen with your
device, see Pairing
with a Bluetooth
device.