User’s Guide
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Safety Precautions . 2 Introduction . . . . . . . . . . . . . . . . 4 . . . . . . . . . . . . . . . . . . . . 5 Package Contents . 5 . . . . . . . . . . . . . . . . . . System Requirements . . . . . . . . . . . . . . . . 5 Specifications . . . . . . . . . . . . . . . . . . . . . 5 Physical View . . . . . . . . . . . . . . . . . . . . . 6 . . . . . . . . . . . . . . . . . . . . . . . . . . 7 3 Setup . Installing the Drive Disconnecting the Drive 9 . . . . . . . . . . . .
Safety Precautions Use the following safety guidelines to help protect your external hard drive from potential damage and to help ensure your personal safety. WARNING: Do not drop or jolt the drive. WARNING: Do not disconnect or move the drive during drive activity. WARNING: Many repairs may only be done by a certified service technician. You should only perform troubleshooting as authorized in your product documentation, or as directed by the online or telephone service and support team.
Introduction The Dell portable external hard drive is a storage device that provides a convenient solution for file backups, data migration, and data-sharing needs. This user manual provides step-by-step installation instructions and other important information regarding your product. Package Contents • Dell portable external hard drive — 500 GB /1 TB /2 TB • USB 3.0 interface • 18-inch USB 3.
Physical View 1 Hard-drive activity LED 2 Hard-drive cable connector Introduction 6
Setup Installing the Drive 1 Connect the external hard drive to any available USB 3.0 port on your computer. The drive is also compatible with USB 2.0 ports on your computer. 2 After the drive is connected, the drive will appear as a drive letter in (My) Computer (i.e.: Drive E:, F:, or some other letter) within approximately 30 seconds of connecting and turning on the drive. NOTE: The white LED on the interface adapter lights up when you connect the drive to the computer.
Disconnecting the Drive CAUTION: You must close all open windows on the external hard drive in order to disconnect it. To prevent data loss, close all computer applications prior to disconnecting the external hard drive. 1 Click the Safely Remove Hardware icon in the system tray, near the clock. NOTE: The Safely Remove Hardware icon looks like a USB connector with a green check mark on it. 2 A pop-up menu will appear listing the devices that can be removed from the computer.
Introducing Seagate Dashboard Seagate Dashboard, packaged with your external hard drive, is an easyto-use utility that protects the content on your computer and social media networks. You can take advantage of these features: • Data protection—Protect your data continuously or on a schedule by creating an automatic backup plan. • Media sharing—Upload your pictures and videos to popular social networking services, such as Facebook, Flickr, and YouTube.
Troubleshooting This section is designed to walk you through troubleshooting steps in order to identify solutions to commonly experienced issues with USBconnected external drives. Issues and Solutions Steps Symptom 1 Drive is not recognized by the system 2 Slow data transfer rate 3 AutoPlay not popping up Solution a Check the USB connection. Disconnect and re-connect to a different USB port. b Check the connection between the PC and the drive.
Steps Symptom 4 5 Hard drive not detected in BIOS (system setup) Unable to boot to the operating system from the external hard drive Solution • Press the + + keys together when on the BIOS screen. This will restart your computer and the external hard drive should now be listed under the bootable device list. • Restart the computer after logging on to Windows and then access the BIOS screen to check if the external hard drive is listed under the bootable device list.
Hard Drive LED States and Description LED States Hard drive activity state Hard drive LED status OFF LED is turned OFF Hard drive idle LED glowing at maximum brightness Hard drive reading/writing data LED blinking slowly (every 3 seconds) Hard drive on standby LED glowing, but with reduced brightness Hard drive on hibernate LED is OFF Troubleshooting 12
Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues. 1 Visit www.dell.com/support 2 Select your support category. 3 If you are not a U.S.
