Dell Portable Thunderbolt™ 3 Solid State Drive 500 GB/1 TB User’s Guide
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright©2018 Dell Inc. All rights reserved. This product is protected by U.S. and international copy right and intellectual property laws.
Contents What’s in the box..........................................................................................................4 Features........................................................................................................................5 Before using your device............................................................................................... 7 Introduction..................................................................................................................
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Features The Dell Portable Thunderbolt™ 3 SSD features a single LED indicator located on the left of the Thunderbolt™ 3 port. Use this to help determine the status of the device power and status of the internal cooling fan.
The following table describes the status LED behavior on the SSD.
Before using your device CAUTION: Unplugging the portable solid state drive from your computer when the light indicator is blinking white may cause data loss or damage to your device. NOTE: Safely eject the solid state drive in the operating system of your computer before unplugging the cable. See “Ejecting the solid state drive in Windows” or “Safely removing the solid state drive using the Thunderbolt™ 3 SSD Utility” for instructions.
Introduction Dell Portable Thunderbolt™ 3 SSD bus powered external SSD’s are high-performance, ultra-portable, and reliable storage solutions. They are ideal for transferring large amounts of data quickly to help maintain productivity whether at home, in the workplace, or on the road. Use the Thunderbolt™ 3 SSD Utility to manage the drive.
Getting Started Connecting the solid state drive Follow the procedure below to connect the drive to your computer. 1 Connect one end of the Thunderbolt™ 3 cable shipped with the device into the Thunderbolt™ 3 port on your computer. Connect the other end into the Thunderbolt™ 3 port on the Dell Portable Thunderbolt™ 3 SSD. A window will pop up after a few seconds. 2 In the pop-up window you are asked if you want to allow the drive to connect to your system.
Disconnecting the solid state drive CAUTION: The status LED turns white when the drive is connected. DO NOT disconnect the drive when the status LED is blinking. To remove the Dell Portable Thunderbolt™ 3 SSD, you have two options: See “Ejecting the solid state drive in Windows” or “Safely removing the solid state drive using the Thunderbolt™ 3 SSD Utility”.
Ejecting the solid state drive in Windows To remove the Dell Portable Thunderbolt™ 3 SSD using Windows eject drive follow these steps: 1 Move the cursor to the Windows System Tray and choose the Eject option for the Dell Portable SSD. 2 When the Safe To Remove Hardware message appears, disconnect the cable. Ejecting the solid state drive using the Utility See “Thunderbolt™ 3 SSD Utility”.
Thunderbolt™ 3 SSD Utility The Dell Portable SSD Utility installation file in located on the drive, and also available to download at Dell.com/support. The Dell portable SSD works without additional software. It is recommended to install the software utility to monitor performance. You also need the utility to lock the SSD for security. Installing the Thunderbolt™ 3 SSD Utility 1 Use Windows Explorer to open or view the drive.
Using the Thunderbolt™ 3 SSD Utility Drive Status The Status tab displays when the utility is launched. This is useful for checking how much storage capacity is available and provides information useful for troubleshooting.
Tools Security Security is not enabled by default. When you use this security feature to lock the drive, you will create a password that must be entered to unlock it. The locked status continues after the drive is disconnected. That is, when the drive is connected again, you need to enter the password to unlock the drive. Each time you lock the drive, you need to complete the procedure to create a password. You can use the same password used in previous sessions.
Locking the solid state drive 1 To lock the drive, go to the Tools menu and click on the Lock button. A new menu appears. 2 Enter the password used to unlock the drive. Use a password that is difficult to guess, but one that you can remember. You cannot unlock the drive without the password. Retype the password in the space provided. 3 Click on the Submit button to create the password and put the drive into locked status.
Unlocking the drive 1 To unlock the drive, go to the Tools menu and click on the Unlock button. A new menu appears. 2 Enter the password used to unlock the drive and click on the Submit button.
Unlocking the drive with PSID CAUTION: All data and password on the SSD will be erased, if unlock by PSID. NOTE: The PSID is printed on the bottom of the Dell Portable Thunderbolt™ 3 SSD, and on a sticker located inside the box shipped with the device. The sticker can be pealed off and placed as per your preference. If the password is forgotten, enter the PSID used to unlock the drive and click on the Submit button.
Safely removing the solid state drive using the Thunderbolt™ 3 SSD Utility To safely remove the SSD using the Thunderbolt™ 3 SSD Utility, open the utility and click on the Eject Drive button at the top of the menu interface.
Performance Use the Performance tab to test drive speed.
Help Use the Help tab to view documentation and help information for the SSD.
Managing the solid state drive in Windows You can use Windows Administrative Tools to partition or change the file system on the Dell Portable Thunderbolt™ 3 SSD. Go to Control Panel (View by Small/Large icons) > Administrative Tools > Computer Management > Storage > Disk Management to access the Windows Disk Management interface.
Troubleshooting Common symptoms The following table contains information about common symptoms you might encounter and the possible solutions. Problems I cannot see Dell SSD Disk Volume when I insert Dell Portable SSD. What should I do? Possible Solutions Check the below items. 1 Thunderbolt™ 3 USB-C connector and Thunderbolt™ 3 Cable • Look for the Thunderbolt™lightning bolt logo on the platform. The port looks identical to the USB-C, but it is a Thunderbolt™ 3 connector.
Problems I cannot see Dell SSD Disk Volume Possible Solutions 4 when I insert Dell Portable SSD. What Security Locked Install SD1-TSeries Portable SSD Utility first to check the security should I do?(continued): status of Dell Portable SSD. It can be unlocked by the Utility. 5 • Open the Utility. • Go to page TOOLS. • Press the Unlock button. • Input the password on Unlock SSD page, then Submit. Device Manager a.
Problems Possible Solutions Nothing displays when I launch the The user must have administrator privilege to open Utility. Login as SD1-TSeries Portable SSD Utility. administrator and open the Utility. What can I do if I forget the password for security function? 1 Look for PSID on Product Label. 2 Open the Utility. 3 Go to page TOOLS. 4 Press the Unlock button. 5 Input the PSID to the page Erase Recovery with PSID, then Submit.
Problems Possible Solutions What are the consequences if I turn It is likely that you will not get the optimal performance. Other SSD installed off the TRIM function? on your system with NTFS will be affected as well. How to change Windows Disk volume to Mac platform? 1 Open Disk Utility on Mac platform. 2 Erase Dell Portable SSD to macOS supported File System. NOTE: Converting the file system will erase the entire contents of the drive. All data currently on the drive will be lost.
Problems Possible Solutions What should I do if BSoD (Blue Screen Dell Portable SSD should be safely removed using the Eject icon in the of Death) with Stop Code 0x0000001A, Windows System Tray or by SD1-TSeries Portable SSD Utility. Removing MEMORY_MANAGEMENT, after hot- the Dell Portable SSD without following the proper eject procedure, then plugging the Dell Portable SSD on hot-plugging the Dell Portable SSD can cause the operating system BSoD.
Problems Possible Solutions What should I do if the Dell Portable SSD Removing then hot-plugging the Dell Portable SSD can cause the Dell cannot be accessed after hot-plugging Portable SSD to be undetected or inaccessible. The SSD should still work the Dell Portable SSD on Mac Platform? after a cold boot on a Mac platform. Symptoms of failed detection: NOTE: There is a very low probability of this occurring.
Problems What should I do if the Dell Portable SSD Possible Solutions 3 cannot be accessed after hot-plugging Under System Information, Thunderbolt™ bus would have the the Dell Portable SSD on Mac Platform? value SD1-T1000 Dell SSD / SD1-T0500 Dell SSD. For example: (continued) System Information->Hardware->Thunderbolt™ Bus->SD1-T1000 Dell SSD To repair Dell Portable SSD and resolve the access problem: 1 Connect the Dell Portable SSD to a powered off Mac Computer. 2 Power on the platform.
Specifications General Model number SD1-T0500, SD1-T1000 Storage Media 1TB NVMe SSD ( SD1-T1000) 512GB NVMe SSD ( SD1-T0500) Connection Interface Thunderbolt™ 3 Rating Operating Voltage 5V (2.4A) Physical characteristics Weight 61 gm (2.1 oz) Dimensions Length 98.8 mm (3.89 in) Width 48 mm (1.89 in) Height 19 mm (0.
Statutory information Warranty Limited warranty and return policies The Dell Portable Thunderbolt™ 3 SSD, carry a 3-year limited hardware warranty. If purchased together with a Dell system, it will follow the system warranty. For U.S. customers: This purchase and your use of this product are subject to Dell’s end user agreement, which you can find at Dell.com/ terms. This document contains abiding arbitration clause.
