D3835bk0.book Page 1 Monday, August 24, 2009 4:34 PM Dell™ PowerVault™ 745N Systems Installation and Troubleshooting Guide www.dell.com | support.dell.
D3835bk0.book Page 2 Monday, August 24, 2009 4:34 PM Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the "Abbreviations and Acronyms.
D3835bk0.book Page 3 Monday, August 24, 2009 4:34 PM Contents 1 2 Introduction Other Documents You May Need . . . . . . . . . . . . . . . . . . . . . . 9 Obtaining Technical Assistance . . . . . . . . . . . . . . . . . . . . . . 10 Indicators, Messages, and Codes Front-Panel Indicators and Features . . . . . . . . . . . . . . . . . . . . 11 Back-Panel Indicators and Features . . . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
D3835bk0.book Page 4 Monday, August 24, 2009 4:34 PM . . . . . . . . . . . . . . . . . . . . 33 . . . . . . . . . . . . . . . . . . . . . . . 33 System Diagnostics Testing Options Using the Custom Test Options Selecting Devices for Testing . . Selecting Diagnostics Options . . Viewing Information and Results . 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 33 34 . . . . . . . . . . . . . . . . . . . 35 . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 .
D3835bk0.book Page 5 Monday, August 24, 2009 4:34 PM Troubleshooting Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . 47 Troubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . 48 Troubleshooting System Memory . . . . . . . . . . . . . . . . . . . . . . 49 . . . . . . . . . . . . . . . . . . . . . . 50 . . . . . . . . . . . . . . . . . . . . . 51 Troubleshooting the Processor .
D3835bk0.book Page 6 Monday, August 24, 2009 4:34 PM Memory Module Installation Guidelines Installing Memory Modules . . . . . . Removing Memory Modules . . . . . . Control Panel . . . . . . . . . . . . . . . . 67 68 69 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 71 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
D3835bk0.book Page 7 Monday, August 24, 2009 4:34 PM Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . 87 Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 A Jumpers, Switches, and Connectors . . . . . . . . . . . . . . . . . . . . 105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Jumpers—A General Explanation Jumpers System Board Jumpers .
D3835bk0.
D3835bk0.book Page 9 Monday, August 24, 2009 4:34 PM Introduction Your system includes the following significant service and upgrade feature: • System diagnostics, which checks for hardware problems (if the system can boot) The following system upgrade options are available: • Processor • Memory • PCI expansion card Other Documents You May Need The System Information Guide provides important safety and regulatory information.
D3835bk0.book Page 10 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians. Obtaining Technical Assistance If you do not understand a procedure in this guide or if the system does not perform as expected, see "Getting Help." Dell Enterprise Training and Certification is available; see www.dell.
D3835bk0.book Page 11 Monday, August 24, 2009 4:34 PM Indicators, Messages, and Codes The system, applications, and operating systems can identify problems and alert you to them.
D3835bk0.book Page 12 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Figure 2-1.
D3835bk0.book Page 13 Monday, August 24, 2009 4:34 PM Table 2-1. Front-Panel Indicator Codes (continued) LED Indicator Description Hard-drive status indicator The green hard-drive status indicator lights up when the drive is ready and is functioning normally. The status indicator is off when the drive is absent and is not configured as part of a RAID or non-RAID volume or cannot be detected by the operating system or RAID controller.
D3835bk0.book Page 14 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Figure 2-2. Back-Panel Features serial connector security lock slot USB connectors (2) mouse connector keyboard connector power supply connector system identification button blue/amber status indicator 14 Indicators, Messages, and Codes video connector NIC1 connector NIC2 connector PCI slot (5 V) PCI-X slot (3.
D3835bk0.book Page 15 Monday, August 24, 2009 4:34 PM Figure 2-3. Network Adapter Indicators NIC 2 link indicator/activity indicator NIC 1 link indicator/activity indicator Figure 2-4.
www.dell.com | support.dell.com D3835bk0.book Page 16 Monday, August 24, 2009 4:34 PM Table 2-2. Back-Panel LED Codes LED Indicator LED States Description Status Off The system is off. Blue The system is operating normally. Blue blinking The system is identifying itself due to the pressing of the identification button. NOTE: Systems management software causes the indicator to blink to identify the system. Amber blinking Indicates a fault with the system.
D3835bk0.book Page 17 Monday, August 24, 2009 4:34 PM Table 2-3. System Messages (continued) Message Causes Corrective Actions Alert! CPU fan was not detected. Specified fan is faulty or the fan assembly is not installed correctly. Ensure that the fan assembly is properly installed. See "Troubleshooting a Fan" in "Troubleshooting Your System." Alert! DIMM(s) n are unsupported. Unsupported or faulty memory module(s). Ensure that the memory modules are properly populated.
www.dell.com | support.dell.com D3835bk0.book Page 18 Monday, August 24, 2009 4:34 PM Table 2-3. System Messages (continued) Message Causes Corrective Actions Caution! NVRAM_CLR jumper is installed on system board. Please run SETUP Incorrect configuration settings in System Setup program; NVRAM_CLR jumper is installed; faulty system battery. Check the System Setup configuration settings. See "Using the System Setup Program" in your User's Guide. Remove the NVRAM_CLR jumper.
D3835bk0.book Page 19 Monday, August 24, 2009 4:34 PM Table 2-3. System Messages (continued) Message Causes Corrective Actions Error: RAC cannot be used with an add-in video card in this slot. Add-in video card is installed. Remove the add-in video card. See "Installing and Removing a CERC SATA RAID Controller" in "Installing System Components." To use the add-in video card, remove the RAC. Gate A20 failure Faulty keyboard controller (faulty system board). See "Getting Help.
www.dell.com | support.dell.com D3835bk0.book Page 20 Monday, August 24, 2009 4:34 PM Table 2-3. System Messages (continued) Message Causes Memory address line failure at address, read value expecting value Faulty or improperly installed memory Ensure that all memory modules are modules, or faulty system board. properly installed. See "Troubleshooting System Memory" in "Troubleshooting Your System." If the problem persists, see "Troubleshooting the System Board.
D3835bk0.book Page 21 Monday, August 24, 2009 4:34 PM Table 2-3. System Messages (continued) Message Causes Corrective Actions No boot device available Faulty or missing hard drive or harddrive subsystem. Check the Integrated Devices configuration settings in the System Setup program. See "Using the System Setup Program" in your User's Guide. Ensure that either SCSI Controller or Integrated Drive Controller is enabled.
www.dell.com | support.dell.com D3835bk0.book Page 22 Monday, August 24, 2009 4:34 PM Table 2-3. System Messages (continued) Message Causes Reset failed Improperly connected drive interface Ensure that the interface and power or power cable. cables are securely connected. See "Troubleshooting Hard Drives" in "Troubleshooting Your System." ROM bad checksum = address Faulty or improperly installed expansion card. Corrective Actions Remove and reseat the expansion cards.
D3835bk0.book Page 23 Monday, August 24, 2009 4:34 PM Table 2-3. System Messages (continued) Message Causes Corrective Actions Warning! Firmware is out-of-date Firmware is out-of-date. Warning! No microcode update loaded for processor New or unsupported processor. Update the BIOS firmware. See "Getting Help." Write fault Faulty hard drive. Ensure that the hard drive cables are properly connected.
D3835bk0.book Page 24 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Table 2-4. Server Module Beep Codes (continued) 24 Code Cause Corrective Action 1-2-2 DMA initialization failure 1-2-3 DMA page register write/read failure See "Troubleshooting System Memory" in "Troubleshooting Your System.
D3835bk0.book Page 25 Monday, August 24, 2009 4:34 PM Table 2-4. Server Module Beep Codes (continued) Code Cause Corrective Action 3-1-1 Slave DMA-register failure 3-1-2 Master DMA-register failure Faulty system board. See "Troubleshooting the System Board" in "Troubleshooting Your System.
D3835bk0.book Page 26 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Table 2-4. Server Module Beep Codes (continued) Code Cause Corrective Action 4-4-1 Super I/O chip failure; faulty system Faulty system board. See "Troubleshooting the board System Board" in "Troubleshooting Your System." 4-4-4 Cache test failure; faulty processor See "Troubleshooting the Processor" in "Troubleshooting Your System.
D3835bk0.book Page 27 Monday, August 24, 2009 4:34 PM Finding Software Solutions Software problems can be caused by: • Improper installation or configuration of an application • Application conflicts • Input errors • Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer’s recommended procedures. If a problem occurs after you install the software, you might need to troubleshoot your software application and your system.
D3835bk0.book Page 28 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Error messages are generated by system hardware or software. "Indicators, Messages, and Codes" provides information about error messages that are hardware-based. If you receive an error message that is not listed, see your operating system or software program documentation for troubleshooting information. Input Errors Pressing a specific key or set of keys at the wrong time may produce unexpected results.
D3835bk0.book Page 29 Monday, August 24, 2009 4:34 PM Table 3-1.
www.dell.com | support.dell.com D3835bk0.
D3835bk0.book Page 31 Monday, August 24, 2009 4:34 PM Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
D3835bk0.book Page 32 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the processor and the system's input/output devices (monitor, keyboard, and USB port) are functioning, you can use the system diagnostics to help identify the problem.
D3835bk0.book Page 33 Monday, August 24, 2009 4:34 PM 10 Reboot the NAS system. 11 When the USB Key menu appears, press <2> and then press . When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the diagnostics Main Menu window appears. The window allows you to run all or specific diagnostics tests or to exit the system diagnostics. System Diagnostics Testing Options Click the testing option in the Main Menu window.
www.dell.com | support.dell.com D3835bk0.book Page 34 Monday, August 24, 2009 4:34 PM • Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option. • Show Ending Timestamp — When checked, time stamps the test log. • Test Iterations — Selects the number of times the test is run. • Log output file pathname — When checked, enables you to specify where the test log file is saved.
D3835bk0.book Page 35 Monday, August 24, 2009 4:34 PM Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.
www.dell.com | support.dell.com D3835bk0.book Page 36 Monday, August 24, 2009 4:34 PM Table 5-1. Start-Up Routine Indications Look/listen for: Action An error message displayed on the monitor. See "System Messages" in "Indicators, Codes, and Messages." A series of beeps emitted by the system. See "System Beep Codes" in "Indicators, Codes, and Messages." Alert messages from the systems management software. See the systems management software documentation. The monitor's power indicator.
D3835bk0.book Page 37 Monday, August 24, 2009 4:34 PM Troubleshooting the Keyboard Problem • System message indicates a problem with the keyboard. • Keyboard is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." If the test fails, continue to the next step. 2 Examine the keyboard and its cable for signs of damage. If the keyboard is not damaged, go to step 4.
D3835bk0.book Page 38 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com 4 Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup Program" in your User's Guide. If the problem is not resolved, continue to the next step. 5 Run the pointing devices test in the system diagnostics. See "Running the System Diagnostics." If the test fails, see "Getting Help.
D3835bk0.book Page 39 Monday, August 24, 2009 4:34 PM Troubleshooting a USB Device Problem • System message indicates a problem with a USB device. • Device connected to a USB port is not operating properly. Action 1 Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" in your User's Guide. 2 Turn off the system and any USB devices. 3 Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.
D3835bk0.book Page 40 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com 2 Check the appropriate indicator on the NIC connector. See Table 2-2 in "Indicators, Messages, and Codes." • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the network adapter's documentation. • Change the autonegotiation setting, if possible.
D3835bk0.book Page 41 Monday, August 24, 2009 4:34 PM Figure 5-1. Inside the System RAID controller (optional) fan assembly heat sink power supply daughter card (optional) DIMMs hard drives (2 or 4) power distribution board The system board holds the system's control circuitry and other electronic components. Several hardware options such as the processor and memory are installed directly on the system board. Using a riser board, the system can accommodate up to two expansion cards.
D3835bk0.book Page 42 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Figure 5-2. Installing and Removing the Bezel release latch (2) bezel To replace the bezel, push the latches inward, place the bezel on the front of the system and release the latches. Opening the System 42 1 Observe the precautions in "Safety First—For You and Your System." 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
D3835bk0.book Page 43 Monday, August 24, 2009 4:34 PM Figure 5-3. Installing and Removing the System Cover system cover cover indention captive screws (2) Closing the System 1 Ensure that you did not leave tools or parts inside the system. 2 Place the cover over the sides of the chassis, and slide the cover forward. See Figure 5-3. 3 Tighten the two captive screws at the back of the system to secure the cover. 4 Replace the bezel. See "Removing and Replacing the Bezel.
D3835bk0.book Page 44 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Troubleshooting a Wet System Problem • Liquid spilled on the system. • Excessive humidity. Action CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System.
D3835bk0.book Page 45 Monday, August 24, 2009 4:34 PM Action CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Open the system. See "Opening the System." 2 Ensure that the following components are properly installed: • Expansion cards • Power supply • Fans • Hard drive connections 3 Ensure that all cables are properly connected. 4 Close the system.
D3835bk0.book Page 46 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Troubleshooting the Power Supply Problem • The power LED on the front of the system is not lit. Action 1 Check the connection of the power cable to the power supply and the outlet. 2 Remove the bezel. See "Removing and Replacing the Bezel." 3 Turn on the system. If the problem is not resolved, continue to the next step. 4 Open the system. See "Opening the System.
D3835bk0.book Page 47 Monday, August 24, 2009 4:34 PM Action 1 Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" in Running System Diagnostics." CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 2 Open the system. See "Opening the System." 3 Ensure that the fan assembly’s power cable is firmly attached to the fan power connector on the system board.
D3835bk0.book Page 48 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com 5 Ensure that the hard-drive interface cable is properly connected between the drive and the daughter card and/or RAID controller. To identify system board connectors, see Figure A-3. 6 If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "Configuring the Boot Drive" in "Installing Drives." 7 Ensure that the power cable is properly connected to the drive.
D3835bk0.book Page 49 Monday, August 24, 2009 4:34 PM 10 For each expansion card that you removed in step 7, perform the following steps: a Open the system. See "Opening the System." b Reinstall one of the expansion cards. c Close the system. See "Closing the System." d Run the appropriate tests in the system diagnostics. If the tests fail, see "Getting Help." If you reinstall all of the expansion cards and the tests fail, see "Getting Help.
D3835bk0.book Page 50 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com 8 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" in your User's Guide. If the amount of memory installed does not match the system memory setting, then perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. b Open the system. See "Opening the System.
D3835bk0.book Page 51 Monday, August 24, 2009 4:34 PM 5 Run Quick Tests in the system diagnostics. See "Running the System Diagnostics." If the test fails, continue to the next step. 6 Open the system. See "Opening the System." 7 Replace the processor. See "Replacing the Processor." 8 Close the system. See "Closing the System." 9 Run Quick Tests in the system diagnostics. See "Running the System Diagnostics." If the tests fail or the problem persists, see "Getting Help.
www.dell.com | support.dell.com D3835bk0.
D3835bk0.book Page 53 Monday, August 24, 2009 4:34 PM Installing System Components This section describes how to install the following system components: • Cooling shroud • System battery • Fan assembly • Power supply • Expansion cards • Riser board • System memory • Control Panel Assembly • SATA Cable Kits • Processor • System Board System Board Components When installing and replacing system board components, use Figure 6-1 to locate the components.
D3835bk0.book Page 54 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Figure 6-1. System Board Components and Connectors processor and heat sink riser board connector riser board DIMM1_A DIMM2_A DIMM1_B DIMM2_B power supply connectors daughter card connector DRAC connector system battery fan assembly connector Cooling Shroud The cooling shroud covers the processor and system battery. The shroud also directs air flow to the expansion cards and system memory.
D3835bk0.book Page 55 Monday, August 24, 2009 4:34 PM Figure 6-2. Installing and Removing the Cooling Shroud cooling shroud tabs inserted here cooling shroud release latch Installing the Cooling Shroud 1 Insert the two tabs of the cooling shroud into the back panel. See Figure 6-2. 2 Rotate the cooling shroud down until the release latch snaps into place securing the shroud to the fan assembly. 3 Close the system. See "Closing the System" in "Troubleshooting Your System.
www.dell.com | support.dell.com D3835bk0.book Page 56 Monday, August 24, 2009 4:34 PM 4 Locate the battery on the system board. See Figure A-3 for the battery location. 5 Grasp the battery socket release tab with your fingers and gently pull out away from the battery to remove the battery from the battery socket. See Figure 6-3. 6 Place the new battery in the battery socket as shown in Figure 6-3. NOTE: The side of the battery labeled "+" must face toward the open side of the battery socket.
D3835bk0.book Page 57 Monday, August 24, 2009 4:34 PM Removing the Fan Assembly CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Open the system. See "Opening the System" in "Troubleshooting Your System." 2 Remove the cooling shroud. See "Removing the Cooling Shroud." 3 Remove the SATA cables from the daughter card. See "Removing a Daughter Card.
D3835bk0.book Page 58 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Installing the Fan Assembly 1 Align the holes in the fan assembly with the three fan assembly securing posts. 2 Lower the fan assembly until the release levers snap onto the securing posts. 3 Re-engage the three forward-facing snaps. 4 Install the power distribution board. See "Installing the Power Distribution Board." 5 Reconnect data and power connector cable to the hard drives.
D3835bk0.book Page 59 Monday, August 24, 2009 4:34 PM Figure 6-5. Removing the Power Distribution Board power distribution board hard drive 0 power cable power supply cable hard drive 1 power cable #2 Phillips screws (4) hard drive 2 power cable hard drive 3 power cable fan Power Supply The system supports a single nonredundant power supply.
www.dell.com | support.dell.com D3835bk0.book Page 60 Monday, August 24, 2009 4:34 PM 3 Loosen the captive screw at the front of the power supply that secures the power supply to the chassis. See Figure 6-6. 4 Slide the power supply forward and lift straight up to remove the power supply from the chassis. Figure 6-6.
D3835bk0.book Page 61 Monday, August 24, 2009 4:34 PM 3 4 Connect the following power supply cables: a P3 to the power distribution board b P2 to the system board connector CN2 c P1 to the system board connector CN3 Close the system. See "Closing the System" in "Troubleshooting Your System." Expansion Cards The system supports up to two PCI expansion cards, which are installed in connectors on a riser board. The upper slot supports PCI 32-bit, 33-MHz (5.
www.dell.com | support.dell.com D3835bk0.book Page 62 Monday, August 24, 2009 4:34 PM 8 Connect any remaining internal or external cable(s) to the expansion card. 9 If installing a remote access controller, connect the cable to the remote access controller connector on the system board. See Figure 6-9. 10 Replace the daughter card if it was removed. See "Installing a Daughter Card." 11 Close the system. See "Closing the System" in "Troubleshooting Your System." Figure 6-7.
D3835bk0.book Page 63 Monday, August 24, 2009 4:34 PM Figure 6-8. Installing and Removing a CERC SATA RAID Controller LED cable CERC card connector (PCI slot on riser board) Figure 6-9.
D3835bk0.book Page 64 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Removing an Expansion Card CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Open the system. See "Opening the System" in Troubleshooting Your System." 2 If you are removing a remote access controller card, remove the daughter card. See "Removing a Daughter Card.
D3835bk0.book Page 65 Monday, August 24, 2009 4:34 PM Figure 6-10. Installing and Removing the Riser Board riser board captive screws (2) Installing the Riser Board CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Slide the riser board onto the system board. See Figure 6-10. 2 Tighten the two captive screws that secure the riser board to the system board. See Figure 6-10.
D3835bk0.book Page 66 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Figure 6-11. Installing and Removing a Daughter Card daughter card #2 Phillips screws daughter card connector LED cable hard-drive cables 3 Grasp the daughter card and carefully pull it away from the system-board connector. 4 Disconnect the LED cable from the daughter card. See Figure 6-11. Installing a Daughter Card 1 Open the system. See "Opening the System" in Troubleshooting Your System.
D3835bk0.book Page 67 Monday, August 24, 2009 4:34 PM System Memory The four memory module sockets are located on the system board adjacent to the power supply and can accommodate from 512 MB to 4 GB of unbuffered ECC PC-3200 (DDR400) memory. See Figure 6-1 for the location of the memory module sockets. You can upgrade the system memory by installing combinations of 256-, 512-MB, and 1-GB unbuffered memory modules.
D3835bk0.book Page 68 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Table 6-1. Sample Memory Module Configurations (continued) Total Memory DIMM1_A DIMM2_A DIMM1_B DIMM2_B 3 GB 1 GB 512 MB 1 GB 512 MB 4 GB 1 GB 1 GB 1 GB 1 GB Installing Memory Modules 1 Open the system. See "Opening the System" in Troubleshooting Your System." 2 Locate the memory module sockets. See Figure 6-1.
D3835bk0.book Page 69 Monday, August 24, 2009 4:34 PM Figure 6-12. Installing and Removing a Memory Module memory module memory module socket ejectors (2) socket alignment key Removing Memory Modules CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Open the system. See "Opening the System" in Troubleshooting Your System." 2 Locate the memory module sockets. See Figure 6-1.
www.dell.com | support.dell.com D3835bk0.book Page 70 Monday, August 24, 2009 4:34 PM 4 70 a Push the bezel release latches inward. b Pull the bezel away from the system. Open the system. a Loosen the two captive screws at the back of the system. b While pressing down on the cover indention, slide the cover backward about an inch, and grasp the cover on both sides. c Carefully lift the cover away from the system. 5 Remove all of the hard drive carriers in the system.
D3835bk0.book Page 71 Monday, August 24, 2009 4:34 PM Figure 6-13. Control Panel Removal Installing the Control Panel CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Align the control panel and connect the control panel and LED cables to the control panel. 2 Carefully slide the control panel into the system until the release latches click. See Figure 6-13.
D3835bk0.book Page 72 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com SATA Cable Kits Removing the SATA Cable Kits CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Dismount the system from the rack. 3 Remove the bezel.
D3835bk0.book Page 73 Monday, August 24, 2009 4:34 PM NOTICE: The processor and heat sink can become extremely hot. Be sure the processor has had sufficient time to cool before handling. 2 Remove the cooling shroud. See "Removing the Cooling Shroud." 3 Pushing down with one hand on the securing clip’s rubber-coated tab, use the other hand to slide the latch on the securing clip away from the heat-sink post to release the securing clip. See Figure 6-14. 4 Remove the securing clip.
D3835bk0.book Page 74 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Figure 6-14. Installing and Removing the Securing Clip rubber-coated tab latch securing clips (2) heat sink heat-sink posts (4) processor 10 Align the pin-1 corner of the processor with the pin-1 corner of the ZIF socket. See Figure 6-15. NOTE: Identifying the pin-1 corners is critical to positioning the processor correctly.
D3835bk0.book Page 75 Monday, August 24, 2009 4:34 PM Figure 6-15. Installing and Removing the Processor in the Socket processor pin-1 corner socket-release lever pin-1 corner of socket ZIF socket NOTICE: Positioning the processor incorrectly can permanently damage the processor and the system when you turn it on. When placing the processor in the socket, be sure that all of the pins on the processor enter the corresponding holes. Be careful not to bend the pins.
D3835bk0.book Page 76 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com 13 Orient the securing clips so that the rubber-coated tabs are toward the back of the chassis. NOTE: If the securing clips are installed so that the rubber-coated tabs are toward the front of the system, the cooling shroud cannot be installed correctly. 14 Lower the end opposite of the rubber-coated tab of each securing clip over the heat-sink post, and then slide the securing clip toward the heat-sink post.
D3835bk0.book Page 77 Monday, August 24, 2009 4:34 PM b While pressing down on the cover indention, slide the cover backward about an inch, and grasp the cover on both sides. c Carefully lift the cover away from the system. 5 Remove the cooling shroud. 6 Remove the heat sink and processor. 7 Remove the memory modules. NOTE: After removing the memory modules, record the memory module socket locations to ensure proper installation.
D3835bk0.book Page 78 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Figure 6-16. Removing the System Board and System Board Tray Installing the System Board Assembly CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 78 1 Unpack the new system board assembly.
D3835bk0.book Page 79 Monday, August 24, 2009 4:34 PM 7 Connect the riser board. 8 Using a #2 Phillips screwdriver, tighten the two captive screws that secure the riser board to the system board. 9 Install any PCI expansion cards that you removed. 10 If this is a software RAID or external storage configuration system, install the daughter card.
D3835bk0.book Page 80 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com 22 80 Close the system. a Ensure that you did not leave tools or parts inside the system. b Place the cover over the sides of the chassis, and slide the cover forward. c Tighten the two captive screws at the back of the system to secure the cover. 23 Reconnect the system to the electrical outlet, and turn on the system. 24 Replace the bezel. a Push the latches on the bezel inward.
D3835bk0.book Page 81 Monday, August 24, 2009 4:34 PM Installing Drives The hard-drive bays provide space for up to four SATA hard drives. The hard drives must be connected to a CERC SATA RAID controller card or SATA daughter card. Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup program. See "Using the System Setup Program" in your User's Guide.
D3835bk0.book Page 82 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Figure 7-1. Removing the Hard-Drive Carrier release lever 82 3 Slide the hard-drive carrier out of the chassis. 4 Using a #2 Phillips screwdriver, remove the four screws on the bottom of the carrier that secure the hard drive and remove the drive from the carrier. See Figure 7-2.
D3835bk0.book Page 83 Monday, August 24, 2009 4:34 PM Figure 7-2. Removing the Hard Drive From the Drive Carrier hard drive hard-drive carrier #2 Phillips screws (4) Installing a Hard Drive 1 Align the hard-drive mounting holes with the holes in the drive carrier. 2 Using a #2 Phillips screwdriver, install the four screws that secure the hard drive to the carrier. See Figure 7-2. 3 Align the hard-drive carrier in the hard drive bay of the chassis and slide the carrier forward until it stops.
D3835bk0.book Page 84 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Connecting Hard Drives for RAID Your system supports the following three types of RAID configurations: • Software RAID on the internal drives — This configuration requires a daughter card. • Hardware RAID on the internal drives — This configuration requires the CERC SATA RAID controller.
D3835bk0.book Page 85 Monday, August 24, 2009 4:34 PM Getting Help Technical Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "Troubleshooting Your System." 2 Run the system diagnostics and record any information provided. 3 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures. For more information, see "Online Services.
D3835bk0.book Page 86 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.
D3835bk0.book Page 87 Monday, August 24, 2009 4:34 PM Technical Support Service Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers. To contact Dell's technical support service, see "Before You Call" and then see the contact information for your region.
D3835bk0.book Page 88 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer.
D3835bk0.book Page 89 Monday, August 24, 2009 4:34 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800-1578 International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.
www.dell.com | support.dell.com D3835bk0.book Page 90 Monday, August 24, 2009 4:34 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Bolivia General Support Brazil Website: www.dell.
D3835bk0.book Page 91 Monday, August 24, 2009 4:34 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.
www.dell.com | support.dell.com D3835bk0.book Page 92 Monday, August 24, 2009 4:34 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): den_support@dell.
D3835bk0.book Page 93 Monday, August 24, 2009 4:34 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
www.dell.com | support.dell.com D3835bk0.book Page 94 Monday, August 24, 2009 4:34 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
D3835bk0.book Page 95 Monday, August 24, 2009 4:34 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K.
www.dell.com | support.dell.com D3835bk0.book Page 96 Monday, August 24, 2009 4:34 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
D3835bk0.book Page 97 Monday, August 24, 2009 4:34 PM Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
www.dell.com | support.dell.com D3835bk0.book Page 98 Monday, August 24, 2009 4:34 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Netherlands Antilles General Support Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 E-mail (Technical Support): Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.
D3835bk0.book Page 99 Monday, August 24, 2009 4:34 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.
www.dell.com | support.dell.com D3835bk0.book Page 100 Monday, August 24, 2009 4:34 PM Country (City) International Access Code Country Code City Code St. Lucia Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers General Support 1-800-882-1521 St.
D3835bk0.book Page 101 Monday, August 24, 2009 4:34 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support for OptiPlex: Swe_kats@dell.
www.dell.com | support.dell.com D3835bk0.book Page 102 Monday, August 24, 2009 4:34 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Turks and Caicos Islands General Support toll-free: 1-866-540-3355 U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.
D3835bk0.book Page 103 Monday, August 24, 2009 4:34 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
www.dell.com | support.dell.com D3835bk0.
D3835bk0.book Page 105 Monday, August 24, 2009 4:34 PM Jumpers, Switches, and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. Jumpers—A General Explanation Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board.
D3835bk0.book Page 106 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com System Board Jumpers Figure A-2 shows the location of the configuration jumpers on the system board. Table A-1 lists the jumpers settings. Figure A-2. System Board Jumpers Table A-1. System Board Jumper Settings Jumper PASSWD Setting (default) Description The password feature is enabled. You can set the password in System Setup only when the password feature is enabled. See your User’s Guide for information.
D3835bk0.book Page 107 Monday, August 24, 2009 4:34 PM System Board Connectors See Figure A-3 and Table A-2 for the location and description of the system board connectors. Figure A-3. System Board Connectors SLT1 processor and heat sink DIMM1_A DIMM2_A DIMM1_B DIMM2_B CN2 CN4 Sys_Mgmt CN3 Fan BT1 J7 Table A-2. System Board Connectors Connector Description BT1 Connector for the 3.0-V coin battery CN2 12-V and 3.
D3835bk0.book Page 108 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Table A-2. System Board Connectors (continued) Connector Description SLT1 Riser board interface connector Sys_Mgmt Connector for the remote access controller (RAC) Riser Board Connectors See Figure A-4 and Table A-3 for the location and description of the backplane board connectors. NOTE: The connectors for 64-bit cards are longer than the PCI 32-bit connector.
D3835bk0.book Page 109 Monday, August 24, 2009 4:34 PM Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" in your User's Guide. The password jumper enables these password features or disables them and clears any password(s) currently in use.
www.dell.com | support.dell.com D3835bk0.
D3835bk0.book Page 111 Monday, August 24, 2009 4:34 PM I/O Connectors I/O Connectors I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your system. If you reconfigure the hardware connected to the system, you may also need the pin number and signal information for these connectors. Figure B-1 illustrates the connectors on the system. Figure B-1.
D3835bk0.book Page 112 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Serial Connector Serial connectors support devices such as external modems, printers, and mice that require serial data transmission. Serial connectors are also used for console redirection. The serial connector uses a 9-pin D-subminiature connector. Serial Connector Autoconfiguration The default designation of the integrated serial connector is COM1.
D3835bk0.book Page 113 Monday, August 24, 2009 4:34 PM Table B-2. Serial Connector Pin Assignments (continued) Pin Signal I/O Definition 8 CTS I Clear to send 9 RI I Ring indicator Shell N/A N/A Chassis ground PS/2-Compatible Keyboard and Mouse Connectors The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors. Figure B-3 illustrates the pin numbers for these connectors and Table B-3 defines the pin assignments for these connectors. Figure B-3.
D3835bk0.book Page 114 Monday, August 24, 2009 4:34 PM www.dell.com | support.dell.com Video Connector You can attach a VGA-compatible monitor to the system’s integrated video controller using a 15-pin high-density D-subminiature connector. Figure B-4 illustrates the pin numbers for the video connector and Table B-4 defines the pin assignments for the connector. NOTE: Installing a video card automatically disables the system's integrated video controller. Figure B-4.
D3835bk0.book Page 115 Monday, August 24, 2009 4:34 PM USB Connector The system’s USB connectors support USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-compliant devices such as diskette drives and CD drives. Figure B-5 illustrates the pin numbers for the USB connector and Table B-5 defines the pin assignments for the connector. NOTICE: Do not attach a USB device or a combination of USB devices that draw a maximum current of more than 500 mA per channel or +5 V.
www.dell.com | support.dell.com D3835bk0.book Page 116 Monday, August 24, 2009 4:34 PM Table B-6. Network Adapter Connector Pin Assignments Pin Signal I/O Definition 1 TD+ O Data out (+) 2 TD– O Data out (–) 3 RD+ I Data in (+) 4 NC N/A No connection 5 NC N/A No connection 6 RD– I Data in (–) 7 NC N/A No connection 8 NC N/A No connection Network Cable Requirements The network adapters support a UTP Ethernet cable equipped with a standard RJ-45-compatible plug.
D3835bk0.
www.dell.com | support.dell.com D3835bk0.
D3835bk0.
www.dell.com | support.dell.com D3835bk0.
D3835bk0.
D3835bk0.
D3835bk0.
D3835bk0.
D3835bk0.book Page 125 Monday, August 24, 2009 4:34 PM Figures Figure 2-1. Front-Panel Features . . . . . . . . . . . . . . . 12 Figure 2-2. Back-Panel Features . . . . . . . . . . . . . . . 14 Figure 2-3. Network Adapter Indicators . . . . . . . . . . . . 15 Figure 2-4. Front-Panel USB Connector . . . . . . . . . . . . 15 Figure 5-1. Inside the System . . . . . . . . . . . . . . . . . 41 Figure 5-2. Installing and Removing the Bezel . . . . . . . . . 42 Figure 5-3.
D3835bk0.book Page 126 Monday, August 24, 2009 4:34 PM . . . . . . . . . . . . . . . . . Figure A-1. Example Jumper 105 Figure A-2. System Board Jumpers . Figure A-3. System Board Connectors Figure A-4. Riser Board Connectors Figure B-1. I/O Connectors . Figure B-2. Serial Connector Pin Numbers Figure B-3. PS/2-Compatible Keyboard and Mouse Connector Pin Numbers . . . . . . . . . . . . . . . . . . . . 113 Figure B-4. Video Connector Pin Numbers Figure B-5. Figure B-6. . . . . . . . . . .
D3835bk0.book Page 1 Monday, August 24, 2009 4:34 PM Tables . . . . . . . . . . . 12 . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . 16 . . . . . . . . . . . 23 . . . . . . . . . . . . 28 . . . . . . . 33 . . . . . . . . . . . 36 . . . . . 67 . . . . . . . . . 106 . . . . . . . . . . . . 107 . . . . . . . . . . . . . 108 . . . . . . . . . . . . . . . 111 . . . . . . . . 112 Table 2-1. Front-Panel Indicator Codes Table 2-2. Back-Panel LED Codes Table 2-3.
D3835bk0.
