User's Manual
1. To look up a sponsor, select a server name in the LDAP Server table, then click the Test Lookup link. The
Test Operator Lookup area is added to the LDAP servers list.
2. In the Lookup field, enter a lookup value. This can be an exact username, or you can include wildcards.If
you use wildcards, the search might return multiple values.
3. In the Search Mode field, use the drop-down list to specify whether to search for an exact match or use
wildcard values.
4. (Optional) Click the Advanced check box to display detailed authorization information for the specified
sponsor.
5. Click Search Directory to attempt to find sponsor names that match the lookup values, or click
Cancel to cancel the test. The Authentication Test area is added above the server names to indicate the
search’s progress.
Troubleshooting Error Messages
The error messages in the following table can be used to diagnose error messages such as: “LDAP Bind failed:
Invalid credentials (80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525,
vece), bind DN was: …”
Error Data Reason
525 User not found
52e Invalid credentials (password is incorrect)
530 Not permitted to log on at this time
531 Not permitted to log on at this workstation
532 Password has expired
533 Account is disabled
701 Account has expired
773 User must reset password
775 User account is locked
Table 110: LDAP Error Messages
Other items to consider when troubleshooting LDAP connection problems:
l Verify that you are using the correct LDAP version – use ldap:// for version 2 and ldap3:// to specify
LDAP version 3.
l Verify that you are using an SSL/TLS connection – use ldaps:// or ldap3s:// as the prefix of the Server
URL.
l Verify that the Bind DN is correct – the correct DN will depend on the structure of your directory, and
is only required if the directory does not permit anonymous bind.
l Verify that the Base DN is correct – the Base DN for user searches is fixed and must be specified as
part of the Server URL. If you need to search in different Base DNs to match different kinds of operators,
then you should define multiple LDAP Servers and use the priority of each to control the order in which the
directory searches are done.
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