Users Guide

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Getting Help: Dell

PowerEdge

1300 Systems Installation and Troubleshooting Guide

Before You Call

| Dell Contact Numbers

Overview

This file describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for

technical or customer assistance.

Technical Assistance

If you need assistance with a technical problem, perform the following steps:

1. Complete the troubleshooting checks in Checking the Equipment

and Checking Inside the Computer.

2. Run the Dell Diagnostics as described in Running the Dell

Diagnostics.

3. Make a copy of the Diagnostics Checklist

and fill it out.

4. Use Dell's extensive suite of online services available at Dell's World Wide Web site (www.dell.com) for help with installation and

troubleshooting procedures.

5. If the preceding steps have not resolved the problem and you need to talk to a Dell technician, call Dell's technical support service.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If

you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

NOTE: Dell's Express Service Code system may not be available in all countries

For instructions on using the technical support service, refer to Technical Support Service

and Before You Call.

Help Tools

Dell provides a number of tools to assist you. These tools are described in the following sections.

NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell

representative for information on availability.

World Wide Web on the Internet

The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access

most of the services described in this file, including AutoTech, TechFax, order status, technical support, and product information.

From Dell's World Wide Web home page (www.dell.com), click the Support icon, and click Support Your Dell. Enter your service tag number

(or, if you have one, your Express Service Code) and click Submit. If you don't have your service tag number or Express Service Code available,

you can also select support information by system.

Everything you need to know about your system is presented on the system support page, including the following tools and information:

Technical information — Details on every aspect of your system, including hardware specifications.

Self-diagnostic tools — A system-specific troubleshooting application for resolving many computer-related issues by following interactive

flowcharts.

Drivers, files, and utilities — The latest drivers and basic input/output system (BIOS) updates to keep your system functioning at its best.

Component support — Technical information, documentation, and troubleshooting tips for different system components.

Online communications center — Tool for submitting requests for both technical and nontechnical information on Dell products. Avoid

telephone delays by receiving an e-mail response to your request for information if your computer is not functioning properly or if you have

questions regarding your computer's hardware or operation.

Dell can be accessed electronically using the following addresses:

World Wide Web