User guide

support.dell.com Limited Warranty and Return Policy D-7
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Rio Lerma #302- 4 Piso
Col. Cuauhtemoc, Mexico, D.F. 06500
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If you are an end-user customer who bought new products directly from a Dell com-
pany, you may return them to Dell within 30 days of the date of invoice for a refund or
credit of the product purchase price. If you are an end-user customer who bought
reconditioned or refurbished products from a Dell company, you may return them to
Dell within 14 days of the date of invoice for a refund or credit of the product purchase
price. In either case, the refund or credit will not include any shipping and handling
charges shown on your invoice. If you are an organization that bought the products
under a written agreement with Dell, the agreement may contain different terms for
the return of products than specified by this policy.
To return products, you must call Dell Customer Service to receive a Credit Return
Authorization Number. Refer to the chapter titled “Getting Help” in your system's
troubleshooting documentation or, for some systems, the section titled “Contacting
Dell” in your system's online guide to find the appropriate telephone number for
obtaining customer assistance. To expedite the processing of your refund or credit,
Dell expects you to return the products to Dell in their original packaging within five
days of the date that Dell issues the Credit Return Authorization Number. You must
also prepay shipping charges and insure the shipment or accept the risk of loss or
damage during shipment. You may return software for refund or credit only if the
sealed package containing the diskette(s) or CD(s) is unopened. Returned products
must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables,
and other items included with a product must be returned with it. For customers who
want to return, for refund or credit only, either applications software or an operating
system that has been installed by Dell, the whole system must be returned, along
with any media and documentation that may have been included in the original
shipment.
This “Total Satisfaction” Return Policy does not apply to DellWare products, which
may be returned under DellWare's then-current return policy. In addition, recondi-
tioned parts purchased through Dell Spare Parts Sales in Canada are nonreturnable.