Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide Introduction Indicators, Messages, and Codes Finding Software Solutions Running the System Diagnostics Troubleshooting Your System Installing System Board Options Installing Drives Getting Help Jumpers and Connectors Abbreviations and Acronyms Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer.
Back to Contents Page Jumpers and Connectors Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide Jumpers—A General Explanation System Board Jumpers System Board Connectors SCSI Backplane Board Connectors Disabling a Forgotten Password This section provides specific information about the jumpers on the system board. It also provides some basic information on jumpers and switches and describes the connectors and sockets on the various boards in the system.
Table A-1. System-Board Jumper Settings Jumper Setting Description PASSWD (default) The password feature is enabled. The password feature is disabled. NVRAM_CLR (default) The configuration settings are retained at system boot. The configuration settings are cleared at next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper plug and boot the system. Remove the jumper before restoring the configuration information.
6. Install the jumper plug on the PASSWD jumper. 7. Replace the system cover, and then reconnect the system and peripherals to their electrical outlets and turn them on. 8. Assign a new system and/or setup password. To assign a new passwords using the System Setup program, see "Assigning a System Password" in the User's Guide.
Back to Contents Page Abbreviations and Acronyms Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide The following list defines or identifies technical terms, abbreviations, and acronyms used in your user documents.
CPU central processing unit DAC digital-to-analog converter DAT digital audio tape dB decibel(s) dBA adjusted decibel(s) DC direct current DIMM dual in-line memory module DIN Deutsche Industrie Norm DIP dual in-line package DMA direct memory access DOC Department of Communications (in Canada) dpi dots per inch DRAC Dell remote access card DRAM dynamic random-access memory DS/DD double-sided double-density DS/HD double-sided high-density DSA Dell SCSI Array ECC error checking and correction
EIDE enhanced integrated drive electronics EMI electromagnetic interference EMM expanded memory manager EMS Expanded Memory Specification EPP Enhanced Parallel Port EPROM erasable programmable read-only memory ESD electrostatic discharge ESDI enhanced small-device interface ESM embedded server management F Fahrenheit FAT file allocation table FCC Federal Communications Commission ft feet g gram(s) G gravities GB gigabyte(s) GUI graphical user interface h Hz hertz I/O input/output ID ident
IDE integrated drive electronics IRQ interrupt request K kilo- (1024) KB kilobyte(s) KB/sec kilobyte(s) per second Kb kilobit(s) Kbps kilobit(s) per second kg kilogram(s) kHz kilohertz LAN local area network lb pound(s) LCD liquid crystal display LED light-emitting diode LIF low insertion force LN load number lpi lines per inch LVD low voltage differential m meter(s) mA milliampere(s) mAh milliampere-hour(s)
MB megabyte(s) Mb megabit(s) Mbps megabit(s) per second MBR master boot record MDA monochrome display adapter MGA monochrome graphics adapter MHz megahertz mm millimeter(s) ms millisecond(s) MTBF mean time between failures mV millivolt(s) NIC network interface controller NiCad nickel cadmium NiMH nickel-metal hydride NMI nonmaskable interrupt ns nanosecond(s) NTFS NT File System NVRAM nonvolatile random-access memory OTP one-time programmable PAL programmable array logic PCI
Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association PDB power distribution board PGA pin grid array POST power-on self-test ppm pages per minute PQFP plastic quad flat pack PS/2 Personal System/2 PXE preboot execution environment RAID redundant arrays of independent disks RAM random-access memory RCU Resource Configuration Utility REN ringer equivalence number RFI radio frequency interference RGB red/green/blue ROM read-only memory rpm revolutions
single-edge contact SDRAM synchronous dynamic random-access memory SIMM single in-line memory module SMB server management bus SNMP Simple Network Management Protocol SRAM static random-access memory SVGA super video graphics array TFT thin film transistor tpi tracks per inch UMB upper memory block UPS uninterruptible power supply V volt(s) VAC volt(s) alternating current VDC volt(s) direct current VGA video graphics array VLSI very-large-scale integration VRAM video random-access memory VR
extended memory manager XMS eXtended Memory Specification Z ZIF zero insertion force Back to Contents Page
Back to Contents Page Introduction Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide Other Documents You May Need Obtaining Technical Assistance Your system is a rack-dense, highly avaiable, feature-rich server that offers significant service and upgrade features.
Back to Contents Page Indicators, Messages, and Codes Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide Indicators on the System Bezel Front-Panel Indicators and Features Back-Panel Features SCSI Hard-Drive Indicator Codes Power Supply Features System Messages System Beep Codes Warning Messages Diagnostics Messages Alert Messages Applications, operating systems, and the system itself are capable of identifying problems and alerting you to them.
Off Off There is no power available to the system, or power is available to the system, but the system is not powered on. Off Blinking The system has detected an error. On Off Power is on, and the system is operational. Blinking Off The indicator has been activated to identify the system in a rack. Front-Panel Indicators and Features Figure 2-2 shows the controls, indicators, and connectors located behind the bezel on the system's front panel: Figure 2-2.
l The two identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the blue identification indicator on the front and back blinks until one of the buttons is pushed again. The front panel also incorporates a USB connector, a video connector, and a PS/2 connector to connect a mouse and keyboard using a Y-cable (see Figure 22). Back-Panel Features Figure 2-3 shows the back-panel features of the system. Figure 2-3.
Drive being prepared for removal The green power-on/fault indicator blinks 2 times per second. Drive ready for insertion or removal Both drive indicators are off. Drive being prepared for operation The green power-on/fault indicator is on. Drive predicted failure The power-on/fault indicator slowly blinks green, amber, and off. Drive failed The amber power-on/fault indicator blinks 4 times per second. Drive rebuilding The green power-on/fault indicator blinks slowly.
system board - please run SETUP program Setup program, NVRAM_CLR jumper is installed, or faulty system battery. the System Setup Program" in the User's Guide. Remove the NVRAM_CLR jumper. See Figure A-2 for jumper location. Replace the battery. See "Replacing the System Battery" in "Installing System Board Options." CPUs with different cache sizes detected Two different types of microprocessors are installed.
problem persists, see "Getting Help." Memory parity error at address No boot device available Faulty diskette, diskette/CD drive subsystem, hard drive, or hard-drive subsystem; no boot disk in drive A. Replace the diskette or the hard drive. See "Installing Drives." If the problem persists, replace the system board. See "Getting Help." No boot sector on hard-disk No operating system on hard drive. Check the hard-drive configuration settings in the System Setup program.
previous system boot. the type of controller used with the drives. Warning! Firmware is out-of-date, please update Out-of-date firmware. Update the system firmware. See "Using the Dell OpenManage Server Assistant CD" in your User's Guide for information on updating the system firmware. Warning! No microcode update loaded for processor X BIOS not up to date. Upgrade the BIOS, but do not turn the system off before the upgrade. See "Using the System Setup Program" in the User's Guide.
4-2-1 No timer tick 4-2-2 Shutdown failure 4-2-3 Gate A20 failure 4-2-4 Unexpected interrupt in protected mode Ensure that all expansion cards are properly seated, and then reboot the system. 4-3-1 Improperly seated or faulty memory modules Remove and reseat the memory modules. See "Installing Memory Modules" in "Installing System Board Options." If the problem persists, replace the memory modules. If the problem persists, see "Getting Help.
Back to Contents Page Finding Software Solutions Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide Installing and Configuring Software Using Software Because most systems have several application programs installed in addition to the operating system, isolating a software problem can be confusing. Software errors can also appear to be hardware malfunctions at first.
Table 3-1.
Back to Contents Page Running the System Diagnostics Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide Features of the System Diagnostics When to Use the System Diagnostics Starting the System Diagnostics How to Use the System Diagnostics How to Use the Device Groups Menu Device Groups Menu Options Error Messages Unlike many diagnostic programs, the system diagnostics helps you check the system's hardware without any additional equipment and without destroying any data.
interaction and that do not take a long time to run. You should choose this option first to increase the chance of tracing the source of the problem quickly. To test a particular device, select Test One Device. For a complete check of the system, select Test All Devices and then select Extended Tests. To check a particular area of the system, choose Advanced Testing. When you select Advanced Testing, the main screen of the diagnostics appears.
Tests Allows you to select individual devices to tailor the testing process to your particular needs. You can choose one or more devices from the list. When you choose Tests, four options are displayed: Run Tests, Select, Parameters, and Help. Select Allows you to choose one or more devices from a particular device group. Three options are displayed: One, All, and Help. Parameters Determines how a particular test will be run. Help Displays a list of help topics.
Back to Contents Page Troubleshooting Your System Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide Safety First—For You and Your System External Connections Checking Basic System Problems Start-Up Routine Checking the Equipment Responding to a System Management Alert Message Inside the System Removing and Replacing the Front Bezel Opening the System Doors Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Redundant Power Supp
4. Reconnect the system to the electrical outlet or PDU. If the system is still not receiving power, plug the system into another electrical outlet on the PDU. If it still is not receiving power, try another PDU. 5. Is the monitor working properly? See "Troubleshooting the Video Subsystem." 6. Is the keyboard working properly? See "Troubleshooting the Keyboard." 7. Is the mouse working properly? See "Troubleshooting the Basic I/O Functions.
1. Look at the keyboard and the keyboard cable for any signs of damage. 2. Press and release each key on the keyboard. If the keyboard and its cable appear to be free of physical damage, and the keys work, go to step 4. If the keyboard or its cable are damaged, continue to step 3. 3. Swap the faulty keyboard with a working keyboard. If the problem is resolved, the keyboard must be replaced. See "Getting Help" for instructions on obtaining technical assistance. 4.
l System error message indicates problem l Device connected to the port not working Action 1. Enter the System Setup program and check that the USB ports are enabled. See "Using the System Setup Program" in the User's Guide for instructions. 2. If possible, swap the interface cable with a known working cable. If the problem is resolved, the interface cable must be replaced. 3. Disconnect all USB devices, and connect the malfunctioning device to the other port.
The system board can accommodate one or two microprocessors. A riser board accommodates one or two PCI expansion cards. Up to four memory modules may be installed on the system board. The hard-drive bays provide space for up to three 1-inch SCSI hard drives or two IDE hard drives. SCSI hard drives are connected to a SCSI host adapter on the system board through the SCSI backplane board. IDE hard drives are connected directly to the system board. The peripheral bays provide space for an optional 3.
1. Observe the precautions in "Safety First—For You and Your System," found earlier in this section. Also observe the safety instructions in the System Information document. 2. Slide the system out of the rack. 3. If the front bezel is installed, remove the front bezel (see "Removing and Replacing the Front Bezel"). 4. If the optional security screw is installed on the system cover (see Figure 5-4), remove it now. Figure 5-4. Opening the System Doors 5.
3. Run the system board tests in the system diagnostics. If the tests did not complete successfully, see "Getting Help" for instructions on obtaining technical assistance. Troubleshooting the System Battery Problem l Error message shows problem with the battery l System Setup program loses system configuration information l System date and time do not stay current Action 1. Re-enter the time and date through the System Setup program. 2.
4. 5. To install the replacement power supply, align the stud on the side of the power supply (see Figure 5-5) with the corresponding notch in the chassis, and then lower the power supply into the chassis. Slide the power supply toward the PDB until the power supply connector is fully seated in the PDB connector.
Action 1. Shut down the system and open the system doors (see "Opening the System Doors"). 2. Verify that each expansion card is firmly seated in its connector. 3. Verify that the expansion-card riser board is seated in its connector on the system board. 4. Verify that any appropriate cables are firmly connected to their corresponding connectors on the expansion cards. 5. Close the system doors and turn on the system. 6. Run the Quick Tests in the system diagnostics.
Troubleshooting the System Board Problem l Error message indicates system board problem Action 1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2. Open the system doors (see "Opening the System Doors"). 3. Remove all expansion cards. 4. Close the system doors. 5. Run the Quick Tests in the system diagnostics. If the tests do not run successfully, see "Getting Help" for instructions on obtaining technical assistance. 6.
l System cannot read data from a CD l CD drive indicator fails to flash during boot Action 1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2. Open the system doors (see "Opening the System Doors"). 3. Verify that the CD drive interface cable is securely connected between the back of the CD drive and the SCSI backplane board or system board. 4.
NOTE: If your system has an RAID controller card installed, reboot the system and press , , or , depending on the utility. See the documentation supplied with the controller for information on the configuration utility. 2. Check that the primary SCSI channel is enabled, and reboot the system. 3. Verify that the device drivers are installed and configured correctly (see the operating system's documentation). 4. Remove the hard drive and install it in the another drive bay. 5.
CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information document. 6. Reseat the ROMB card in its socket (see "Installing a ROMB Card" in "Installing System Board Options"). See Figure 6-1 for the location of the ROMB card. 7. Check that the back-up battery power cable is attached to the connector on the ROMB card. 8. Close the system doors, reconnect the system to the electrical outlet, and reboot the system.
Back to Contents Page Installing System Board Options Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide Installing Expansion Cards Installing Memory Installing Microprocessors Installing a ROMB Card Replacing the System Battery This section describes how to install expansion cards, memory modules, a microprocessor, or a ROMB card. This section also includes instructions for replacing the system battery. Use Figure 6-1 to locate the system board features.
Installing Expansion Cards Expansion cards are installed on the system's riser board (see Figure 6-2). The riser board plugs into the RISER connector on the system board (see Figure 61) and is considered an extension of the system board.
4. Remove the filler bracket from the expansion slot. 5. Install the new expansion card: a. Lower the card into the system. If the card is a full-length card, you may need to guide the front edge of the card into the full-length card support bracket (see Figure 6-3). b. Insert the card-edge connector firmly into the expansion-card connector on the riser board until the card is fully seated. 6. When the card is seated in the connector, replace and secure the expansion-card latch. 7.
Memory Module Installation Guidelines Starting with the socket farthest from the system power supply bay, the memory module sockets are labeled BANK1_DIMM_A, BANK1_DIMM_B, BANK2_DIMM_A, and BANK2_DIMM_B (see Figure 6-4). When you install memory modules, follow these guidelines: l You must install memory modules in matched pairs. l Install a pair of memory modules in bank 1 before installing a second pair in bank 2. Figure 6-4.
To install a memory module, perform the following steps: 1. Press down and outward on the ejectors on the memory module socket, as shown in Figure 6-5, to allow the memory module to be inserted into the socket. Figure 6-5. Installing a Memory Module 2. Align the memory module's edge connector with the slot in the center of the memory module socket, and insert the memory module into the socket (see Figure 6-5).
CAUTION: Before you perform this procedure, you must turn off the system and disconnect it from its electrical outlet. For more information, see "Safety First— For You and Your System" in "Checking Inside the System." 1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 1. Open the system doors (see "Opening the System Doors" in "Troubleshooting Your the System"). 2.
NOTICE: Positioning the microprocessor incorrectly can permanently damage the chip and the system when you turn on the system. 8. Install the microprocessor chip in the socket (see Figure 6-10). a. If the release lever on the microprocessor socket is not all the way up, move it to that position now. NOTICE: When placing the microprocessor chip in the socket, be sure that all of the pins on the chip go into the corresponding holes of the socket. Be careful not to bend the pins. b.
11. 12. Close the system doors. Reconnect your system and peripherals to their electrical outlets, and turn them on. As the system boots, it detects the presence of the new microprocessor and automatically changes the system configuration information in the System Setup program. 13. 14. Press to enter the System Setup program, and check that the microprocessor categories match the new system configuration (see the system's User's Guide for instructions).
5. Secure the ROMB card with the thumbscrew (see Figure 6-12). 6. Check that the ROMB back-up battery (see Figure 6-12) is connected to the ROMB card. 7. If necessary, connect the ROMB battery cable. 8. Close the system covers. 9. Reconnect the system and peripherals to their power sources, and turn them on. 10. 11.
6. Close the system doors. 7. Reconnect the system and any attached peripherals to their electrical outlets, and turn them on. 8. Enter the System Setup program to confirm that the battery is operating properly (see "Using the System Setup Program" in the User's Guide). 9. Enter the correct time and date in the System Setup program's Time and Date settings. 10.
Back to Contents Page Installing Drives Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide Installing SCSI Hard Drives Installing an IDE Hard Drive Installing a CD Drive Installing a Diskette Drive Connecting External SCSI Hard Drives Connecting an External SCSI Tape Drive Configuring the Boot Device Your system features an internal hard-drive bay that contains up to three SCSI hard drives or two IDE hard drives.
5. Close the hard-drive handle to lock the drive in place. 6. Replace the front bezel, if it was removed in step 2. 7. Install any required SCSI device drivers (see "Installing and Configuring SCSI Drivers" in the User's Guide for information). 8. If the hard drive is a new drive, run the SCSI Controllers test in the system diagnostics. Removing a SCSI Hard Drive NOTICE: Hot-plug drive installation is not supported for systems without the optional ROMB card. 1. 2.
12. Replace the front bezel, it it was removed in step 2. Installing a CD Drive The optional CD drive is contained in a carrier that slides into the peripheral bay. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information document. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.
Ensure that you do not damage the ribbon cable at the back of the drive. Figure 7-4. Installing a Diskette Drive 7. Connect the drive data cable to the connector labeled "FLOPPY" on the SCSI backplane (or system board, if your system has IDE hard drives installed). 8. Close the system doors. 9. Replace the front bezel, if it was removed in step 2 (see "Removing and Replacing the Front Bezel" in "Troubleshooting Your System"). 10. Reconnect the system and peripherals to their electrical outlets.
Therefore, you should enable the tape drive's termination if it is the last device in a chain of devices (or sole device) connected to the SCSI controller. 4. Install the controller card in an expansion slot (see "Installing Expansion Cards" in "Installing System Board Options"). 5. Connect the tape drive's interface/DC power cable to the connector on the controller card supplied with the tape drive. 6. Reconnect the system and peripherals to their electrical outlets, and turn them on. 7.
Back to Contents Page Getting Help Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide Help Overview Dell Contact Numbers Help Overview This section describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to contact Dell for technical or customer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the procedures in "Troubleshooting Your System." 2.
sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only) l Electronic Information Service info@dell.com AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems. When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. The AutoTech service is available 24 hours a day, seven days a week.
Dell Contact Numbers The following table provides country-specific access codes and telephone numbers, websites, and email addresses that you can use to contact Dell. The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.
International Access Code: 900 Country Code: 43 Home/Small Business Fax 01 795 67605 Home/Small Business Customer Care 01 795 67603 Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support City Code: 1 Preferred Accounts/Corporate Technical Support Switchboard 0660 8056 01 795 67604 0660 8779 01 491 04 0 Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.
City Code: 2 Switchboard 02 22 83 27 11 Website: support.euro.dell.com E-mail: czech_dell@dell.com Denmark (Horsholm) International Access Code: 00 Country Code: 45 Technical Support 45170182 Relational Customer Care 45170184 Home/Small Business Customer Care 32875505 Switchboard Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard 45170100 46 0 859005594 45170117 Website: support.euro.dell.com E-mail: den_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.
Small Business Customer Care 01 204 4026 Country Code: 353 Corporate Customer Care 01 279 5011 City Code: 1 Sales 01 204 4444 SalesFax 01 204 0144 Fax Switchboard 204 5960 01 204 4444 Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Italy (Milan) Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Country Code: 39 Fax 02 696 821 13 City Code: 02 Switchboard 02 696 821 12 International Access Code: 00 Website: support.euro.dell.
Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) 02 481 91 00 Website: support.euro.dell.com E-mail: tech_be@dell.
International Access Code: 00 Country Code: 35 Customer Care Sales 800 300 415 or 35 800 834 075 800 300 410 or 800 300 411 or 800 300 412 or 351 214 220 710 Fax 35 121 424 01 12 E-mail: support.euro.dell.com/es/es/emaildell/ Puerto Rico General Support St.
International Access Code: 002 Technical Support (Servers) toll free: 0080 60 1256 Transaction Sales toll free: 0080 651 228 Corporate Sales toll free: 0080 651 227 Country Code: 886 or 0800 33 556 or 0800 33 555 Thailand Technical Support International Access Code: 001 Customer Service (Penang, Malaysia) Country Code: 66 Sales toll free: 0880 060 07 604 633 4949 toll free: 0880 060 09 Trinidad/Tobago General Support U.K.