Dell™ PowerEdge™ 1950 Systems Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2009 Dell Inc. All rights reserved.
Contents 1 About Your System Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . Accessing System Features During Startup Front-Panel Features and Indicators . Hard-Drive Indicator Codes . . . . . . . . . . . . . . . . . . . . . 11 12 . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System and Setup Password Features Using the System Password Using the Setup Password . Disabling a Forgotten Password . . . . . . . . . . . . . . . . . . . . . . 38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 40 . . . . . . . . . . . . . . . . . . . . . . . 41 . . . . . . . . . . . . . . 41 . . . . . . . . . . . . . . . . . . . . 42 42 Baseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module Options . . .
Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing an Expansion Card. Removing an Expansion Card 61 . . . . . . . . . . . . . . . . . . . . . . 61 62 Configuring the Boot Device . . . . . . . . . . . . . . . . . . . . . . . . . 63 Configuring the Boot Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 63 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 System Memory . . . . . . . . . . . . . . . . . . . . . . .
Expansion-Card Riser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing an Expansion-Card Riser Installing an Expansion-Card Riser Backplane Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Removing the Backplane Board Installing the Backplane Board. Sideplane Board. . . . . . . . . . . . . . . . . . . . . . 83 85 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting the System Battery. Troubleshooting Power Supplies . . . . . . . . . . . . . . . . . . . . 100 . . . . . . . . . . . . . . . . . . . . . . 100 . . . . . . . . . . . . . . . . 101 . . . . . . . . . . . . . . . . . . . . . . . . . 101 Troubleshooting System Cooling Problems . Troubleshooting a Fan Troubleshooting System Memory . . . . . . . . . . . . . . . . . . . . . . 102 Troubleshooting an Optical Drive . . . . . . . . . . . . . . . . . . . . . . 103 . . . . . . . . . . . .
7 Getting Help Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . Online Services . . . . . . . . . AutoTech Service . . . . . . . . Automated Order-Status Service . Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dell Enterprise Training and Certification. 127 . . . . . . . . . . . . . . . . . . . . . . . . . 127 . . . . . . . . . . . .
1 About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians. Accessing System Features During Startup Table 1-1 describes keystrokes that may be entered during startup to access system features.
Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel. Figure 1-1. 1 Front-Panel Features and Indicators 2 3 4 5 6 8 7 Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors Ite m Indicator, Button, or Connector Icon Description 1 Power-on indicator, power button The power button controls the DC power supply output to the system.
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued) Ite m Indicator, Button, or Connector 4 LCD display Icon Description Provides system ID, status information, and system error messages. The LCD display lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.
Figure 1-2. Hard-Drive Indicators 1 2 1 drive-status indicator (green and amber) 2 green drive-activity indicator Table 1-3 lists the drive indicator patterns. Different patterns are displayed as drive events occur in the system. For example, if a hard-drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern.
Table 1-3. Hard-Drive Indicator Patterns for RAID Condition Drive-Status Indicator Pattern Identify drive/preparing for removal Blinks green two times per second. Drive ready for insertion or removal Off Drive predicted failure Blinks green, amber, and off. Drive failed Blinks amber four times per second. Drive rebuilding Blinks green slowly. Drive online Steady green. Rebuild aborted Blinks green three seconds, amber three seconds, and off six seconds.
Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions. • Always attach external devices while your system is turned off.
Figure 1-4. Power Supply Indicators 1 2 3 1 power supply status indicator 2 power supply fault indicator 3 AC line status indicator NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-6 lists the NIC indicator codes. Figure 1-5. NIC Indicators 1 1 2 link indicator 2 activity indicator Table 1-6.
LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-7 lists the LCD status messages that can occur and the probable cause for each message.
Table 1-7. LCD Status Messages (continued) 18 Code Text Causes Corrective Actions E1211 ROMB Batt RAID battery is either missing, bad, or unable to recharge due to thermal issues. Reseat the RAID battery connector. See "RAID Battery" on page 60, and "Troubleshooting System Cooling Problems" on page 101. E1229 CPU # VCORE Processor # VCORE voltage regulator has failed. See "Getting Help" on page 125.
Table 1-7. LCD Status Messages (continued) Code Text Causes Corrective Actions E1418 CPU # Presence Specified processor is missing or bad, and the system is in an unsupported configuration. See "Troubleshooting the Microprocessors" on page 108. E141C CPU Mismatch Processors are in a configuration unsupported by Dell. See "System Memory" on page 63.
Table 1-7. LCD Status Messages (continued) Code Text Causes E1624 PS Redundancy The power supply subsystem is no See "Troubleshooting Power longer redundant. If the last supply Supplies" on page 100. fails, the system will go down. E1710 I/O Channel Chk The system BIOS has reported an See "Getting Help" on page 125. I/O channel check. E1711 PCI PERR B## D## The system BIOS has reported a F## PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.
Table 1-7. LCD Status Messages (continued) Code Text Causes Corrective Actions E1811 HDD ## Rbld Abrt The specified hard drive has experienced a rebuild abort. E1812 HDD ## Removed The specified hard drive has been removed from the system. Information only. E1913 CPU & Firmware Mismatch The BMC firmware does not support the CPU. Update to the latest BMC firmware. See the BMC User’s Guide for more information on setup and use of BMC. E1A14 SAS Cable A SAS cable A is missing or bad.
Table 1-7. LCD Status Messages (continued) 22 Code Text Causes Corrective Actions E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 125. E2017 Timer Fail Timer refresh failure. See "Getting Help" on page 125. E2018 Prog Timer Programmable interval timer error. See "Getting Help" on page 125. E2019 Parity Error Parity error. See "Getting Help" on page 125. E201A SIO Err SIO failure. See "Getting Help" on page 125.
Table 1-7. LCD Status Messages (continued) Code Text Causes E2111 SBE Log Disable Crd # DIMM ## The system BIOS has disabled See "Troubleshooting System memory single-bit error (SBE) Memory" on page 102. logging, and will not resume logging further SBEs until the system is rebooted. "##" represents the DIMM implicated by the BIOS. If no memory riser card is present, the "Crd #" string is left out of the message.
Table 1-7. LCD Status Messages (continued) Code Text Causes Corrective Actions I1912 SEL Full System Event Log is full of events, Clear the log by deleting event and is unable to log any more entries. events. W1228 ROMB Batt < 24hr Warns predictively that the RAID Replace RAID battery. See "RAID battery has less than 24 hours of Battery" on page 60. charge left. NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 147.
System Messages System messages appear on the screen to notify you of a possible problem with the system. Table 1-8 lists the system messages that can occur and the probable cause and corrective action for each message. NOTE: If you receive a system message that is not listed in Table 1-8, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.
Table 1-8. System Messages (continued) Message Causes Corrective Actions DIMMs must be populated in sequential order beginning with slot 1. The following DIMM is electrically isolated: DIMM x. The specified DIMM is inaccessible to Populate 2, 4, 8, or 12 DIMMs the system due to its location. DIMMs sequentially beginning with slot 1. See must be populated in sequential order, "System Memory" on page 63. beginning with slot 1. DIMMs should be installed in pairs.
Table 1-8. System Messages (continued) Message Causes Corrective Actions General failure The operating system is unable to carry This message is usually followed by out the command. specific information. Note the information, and take the appropriate action to resolve the problem. Invalid NVRAM configuration, Resource Re-allocated System detected and corrected a resource conflict. No action is required.
Table 1-8. System Messages (continued) Message Causes No boot sector on hard drive Incorrect configuration settings in Check the hard-drive configuration System Setup program, or no operating settings in the System Setup program. See system on hard drive. "Using the System Setup Program" on page 31. If necessary, install the operating system on your hard drive. See your operating system documentation. No timer tick interrupt Faulty system board.
Table 1-8. System Messages (continued) Message Causes The operating system cannot read from Requested sector not found the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective. Read fault Remote configuration update attempt failed System unable to process Remote Configuration request. Corrective Actions Replace the diskette. Ensure that the diskette and hard drive cables are properly connected.
Table 1-8. System Messages (continued) Message Causes Time-of-day not set please run SETUP program Incorrect Time or Date settings; faulty Check the Time and Date settings. See system battery. "Using the System Setup Program" on page 31. If the problem persists, replace the system battery. See "System Battery" on page 86. Timer chip counter 2 failed Faulty system board. See "Getting Help" on page 125. Unsupported CPU combination Microprocessor(s) is not supported by the system.
2 Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field. In many fields, you can also type the appropriate value. Exits the System Setup program and restarts the system if any changes were made. Displays the System Setup program's help file.
Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. For related information, see "System Security Screen Options" on page 37. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2.
Table 2-2. System Setup Program Options (continued) 34 Option Description Boot Sequence Determines the order in which the system searches for boot devices during system startup. Available options can include the diskette drive, CD drive, hard drives, and network. If you have installed a RAC, additional options, such as virtual floppy and virtual CD-ROM, may be present. NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.
CPU Information Screen Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-3. CPU Information Screen Option Description Bus Speed Displays the bus speed of the processors. Logical Processor (Enabled default) Displays when the processors support HyperThreading. Enabled permits all logical processors to be used by the operating system.
Integrated Devices Screen Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-4. Integrated Devices Screen Options Option Description Integrated SAS Controller (Enabled default) Enables or disables the integrated SAS controller. Embedded SATA Controller (Off default) Allows the integrated SATA controller to be set to Off or ATA mode. IDE CD-ROM Controller (Auto default) Enables the integrated IDE controller.
System Security Screen Table 2-5 lists the options and descriptions for the information fields that appear on the System Security screen. Table 2-5. System Security Screen Options Option Description System Password Displays the current status of your system's password security feature and allows you to assign and verify a new system password. NOTE: See "Using the System Password" on page 38 for instructions on assigning a system password and using or changing an existing system password.
Table 2-5. System Security Screen Options (continued) Option Description AC Power Recovery (Last default) Determines how the system reacts when power is restored to the system. If system is set to Last, the system returns to the last power state. On turns on the system after power is restored. When set to Off, the system remains off after power is restored.
When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown for the Password Status is Unlocked, you can change the system password. If the Password Status option is Locked, you cannot change the system password. When the system password feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter a new system password.
When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing , type your password and press at the prompt. After you type the correct system password and press , your system operates as usual. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password.
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press or the left-arrow key. After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password.
• Support is independent of the system’s power or operating state • Provides text console redirection for system setup, text-based utilities, and operating system consoles NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1. For additional information on using BMC, see the documentation for the BMC and systems management applications. Entering the BMC Setup Module 1 Turn on or restart your system.
3 Installing System Components This section describes how to install the following system components: • Cooling fan modules • Cooling shrouds • Power supplies • SAS controller daughter card or SAS RAID controller daughter card • RAID battery • RAID controller expansion card • Expansion cards • Boot drive • System memory • Processors • RAC card • Optical drive • Hard drives • SAS backplane boards • Risers • Sideplane board • System battery • Control panel assembly • Syste
Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 Torx driver • Small flat-blade screwdriver • Wrist grounding strap Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
1 control panel 2 SAS controller daughter card or SAS RAID controller daughter card (optional) 3 sideplane 4 cooling fan modules (4) 5 power supply bays (2) 6 left riser (slot 2) 7 center riser (slot 1) 8 battery 9 system board cooling shroud 1 0 memory modules (8) 11 heatsink/microprocessor (2) 12 backplane 1 3 two 3.5-inch or four 2.5-inch hard drive bays 14 optical slimline drive (optional) The system board holds the system's control circuitry and other electronic components.
Figure 3-2. Removing the Bezel 1 2 1 key lock 2 bezel cover To replace the front bezel, perform the preceding steps in reverse. Opening and Closing the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
4 Lift up on the latch on top of the system to guide it back and into an offset position. See Figure 3-3. 5 Grasp the cover on both sides and carefully lift the cover away from the system. Figure 3-3. Removing the Cover 1 2 3 4 1 latch 4 chassis tabs 2 latch release lock 3 alignment J hooks Closing the System 1 Lift up the latch on the cover. 2 Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks and lays flat on the system chassis.
Cooling Fan Modules This system contains four cooling fan modules, each comprised of two dual-rotor fans, for a total of eight fans that are connected directly to the system board. Removing a Cooling Fan Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 3-4. Removing and Installing a Cooling Fan 2 3 1 4 5 1 cooling fan modules (4) 2 fan module handles 4 cooling fan module connector 5 system board cooling shroud 3 module wire harness Replacing a Cooling Fan Module NOTE: The procedure for installing each individual fan is the same. 1 Ensure that the fan handle is upright and lower the fan into its retention base until the fan is fully seated. Then lower the fan handle until it snaps into place. See Figure 3-4.
Removing the Plastic Fan Guide NOTE: The plastic fan guide is mounted to the chassis between the fans. NOTE: You may need to remove the system from the rack. 1 Remove the cooling fan modules. See "Removing a Cooling Fan Module" on page 48. 2 Remove the system from the rack. See the Rack Installation Guide for your system. 3 Place the system upside-down on a flat surface. 4 Using a #2 Phillips screwdriver, remove the two screws from the bottom of the chassis that secure the fan bracket.
Figure 3-5. System Board Cooling Shroud 1 1 system board cooling shroud Removing the System Board Cooling Shroud 1 If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45. 2 Turn off the system and attached peripherals, and then disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System" on page 46. 4 Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.
6 If applicable, replace the bezel. See "Removing and Replacing the Front Bezel" on page 45. 7 Attach any peripherals, connect the system to the electrical source, and then turn on the system. Memory Cooling Shroud The memory cooling shroud covers both the memory modules (DIMMs) and the processors. This shroud can be removed and installed. See Figure 3-6 and "System Board Removal" on page 91. Removing the Memory Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician.
Figure 3-6. Memory Cooling Shroud 1 2 3 4 1 memory cooling shroud 4 system processors (2) 2 memory shroud release tab 3 memory modules (8) Replacing the Memory Cooling Shroud 1 To install the memory cooling shroud, align the shroud directly over the memory modules and the processors. 2 Using the interior system board cooling shroud as a guide, slowly lower the shroud straight down onto the system, directly over the processors and memory modules.
Removing a Power Supply NOTICE: The system requires one power supply for the system to operate normally. The system is in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source. Remove and replace only one power supply at a time in a system that is powered on. Operating the system with only one power supply installed and without a power supply blank installed for extended periods of time can cause the system to overheat.
Figure 3-7. Removing and Installing a Power Supply 1 3 2 4 5 6 7 1 power-supply 2 power-supply handle 3 cable retention bracket 4 power supply blank 5 power-supply bay 2 (optional) 6 redundant power supply bay 1 7 locking tab Replacing a Power Supply 1 If you are adding a second power supply, remove the power supply blank. See "Removing a Power Supply" on page 54.
Removing the Power Supply Blank Press the latch on the left side to release and remove the blank, rotating the blank slightly to clear the bay, and remove from the chassis. NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply.
Figure 3-8.
Figure 3-9.
Figure 3-10.
RAID Battery Installing a RAID Battery 1 Locate the RAID battery pocket on the chassis that is adjacent to hard drive bay 0. See Figure 3-11. 2 Insert the battery in the battery pocket. 3 Connect the battery cable to the RAID controller daughter card. See Figure 3-11. Figure 3-11. Installing a SAS RAID Battery 2 3 1 1 RAID battery 2 SAS RAID daughter card battery connector 3 release latch Removing a RAID Battery 1 Disconnect the RAID battery cable from the SAS RAID daughter card. See Figure 3-11.
Expansion Cards The system is available with one of two optional PCI riser configurations. PCIe Riser Board Expansion Slots The PCIe riser configuration provides two PCI Express expansion slots with the following features: • Two PCIe risers, installed in the left and center riser connectors. • Two x8-lane PCIe expansion slots. • Support for full height/half-length PCI cards in both slots.
b Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. c When the card is seated in the connector, close the expansion-card latch. See Figure 3-12. Figure 3-12. Installing an Expansion Card 3 2 1 5 4 1 PCI riser 2 expansion-card connector 4 expansion card 5 card-edge connector 3 expansion-card latch 6 Connect any cables to the expansion card. See the documentation that came with the card for information about its cable connections.
4 Remove the expansion card: a Open the expansion-card latch. See Figure 3-12. b Grasp the expansion card by its edges, and carefully remove it from the expansion-card connector. 5 If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.
Each channel consists of two memory module sockets: • Channel 0 contains DIMM_1, DIMM_5. • Channel 1 contains DIMM _2, DIMM_6. • Channel 2 contains DIMM_3, DIMM_7. • Channel 3 contains DIMM _4, DIMM _8. The first DIMM socket of each channel has white release tabs. General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following guidelines when configuring your system memory. • Use only qualified FBDs. FBDs can be either single-ranked or dual-ranked.
Table 3-1. Memory Sparing Configurations DIMMs Size/Type Total Memory Available Spare 8 256-MB single-rank 2 GB 1 GB 1 GB 512-MB single-rank 4 GB 2 GB 2 GB 1-GB single-rank 8 GB 4 GB 4 GB 2-GB single-rank 16 GB 8 GB 8 GB 2-GB dual-rank 16 GB 12 GB 4 GB 4-GB dual-rank 32 GB 24 GB 8 GB Memory Mirroring Support The system supports memory mirroring if eight identical memory modules are installed in the system.
Figure 3-13. Installing and Removing a Memory Module 1 2 3 1 memory module 2 memory module socket ejectors (2) 3 alignment key 6 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
Removing Memory Modules CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening and Closing the System" on page 46. 4 Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52. NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink and be removed from the socket. It is recommended that you remove the heat sink while the processor is warm.
6 Wait 30 seconds for the heat sink to loosen from the processor. 7 Open the other heat sink retention lever. 8 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the heat sink from the processor. 9 Lift the heat sink off of the processor and set the heat sink upside down so as not to contaminate the thermal grease.
Installing a Processor 1 Unpack the new processor. 2 Align the processor with the socket keys on the ZIF socket. See Figure 3-15. 3 Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when you turn the system on. a If the release lever on the processor socket is not positioned all the way up, move it to that position. b With the processor and the socket keys aligned, set the processor lightly in the socket.
RAC Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
7 Align the front edge of the RAC card with the front plastic retention standoffs, and then press down on the front of the card until it is fully seated. See Figure 3-16. When the front of the card is fully seated, the front plastic standoffs snap over the front edge of the card.
Optical Drive The optional slimline optical drive is mounted on a tray that slides into the front panel and connects to the controllers on the system board through the sideplane board. NOTE: DVD devices are data only. Removing the Optical Drive Tray CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 3-17. Removing and Installing the Optical Drive Tray 2 1 3 4 1 optical -drive tray 4 optical drive 2 optical-drive cable 3 optical-drive release tab Installing the Optical Drive Tray 1 Align the optical drive tray with its opening in the front panel. The optical drive opening is located directly below the SAS daughter card bay. 2 Slide in the drive tray until the tray snaps into place. See Figure 3-17. 3 Connect the optical-drive cable from the back of the drive. See Figure 3-17.
Hard Drives This subsection describes how to install and configure SAS or SATA hard drives in the system's internal hard-drive bays. Your system features the option of two 3.5-inch (SAS/SATA) internal hard-drive bays or four 2.5-inch (SAS only) internal hard-drive bays that accommodate up to either two or four hard drives. All drives connect to the system board through one of two optional backplane boards.
For 2.5-inch hard drive configurations, remove the blank as you would the 2.5-inch hard drive carrier: 1 Remove the front bezel, if attached. See "Replacing the System Battery" on page 86. 2 Open the drive blank release handle to release the blank. See Figure 3-18. 3 Slide the drive blank out until it is free of the drive bay. Installing a Drive Blank The process for installing a drive blank depends on whether your system is configured with 3.5-inch or 2.5inch hard drives. For 3.
3 Install the hot-plug hard drive. a Open the hard-drive carrier handle. See Figure 3-18. Figure 3-18. Installing a Hot-Plug Hard-Drive 3 2 1 1 drive carrier release handle 2 drive carrier 3 hard drive NOTICE: Do not insert a hard-drive carrier and attempt to lock its handle next to a partially installed carrier. Doing so can damage the partially installed carrier's shield spring and make it unusable. Ensure that the adjacent drive carrier is fully installed.
Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier 1 If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card: a Viewing the hard drive carrier from the rear, locate the release lever on the left end of the interposer card. b Push the lever away from the carrier rail to release the left end of the card. c Rotate the left end away from the hard drive to release the connector.
Figure 3-19. Installing a SAS Hard Drive Into a Drive Carrier 2 1 3 1 screws (4) 2 SATAu drive carrier 3 SAS hard drive Installing a SATA Hard Drive Into a SATA Drive Carrier NOTE: SATA hard drives that connect directly to the SAS backplane must be installed in SATA drive carriers (labeled "SATA"). Only SATA hard drives with interposer cards can be installed in SATAu drive carriers. 1 Insert the SATA hard drive into the hard-drive carrier with the connector end of the drive at the rear.
Figure 3-20. Installing a SATA Hard Drive Into a SATA Drive Carrier 2 1 3 1 screws (4) 2 SATA drive carrier 3 SATA hard drive Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier NOTE: When you install a SATA hard drive into a SATAu drive carrier, you must install an interposer card onto the back of the hard drive. The SATAu drive carrier is labeled "SATAu" and also has marks indicating the SAS and SATA mounting screws.
4 Attach the interposer card to the rear of the SATA hard drive: a Angle the top of the interposer card into the inside top carrier rail so that the tabs on the interposer card bracket attach to the slots on the inside of the carrier rail. See Figure 3-21. b Rotate the bottom end of the card toward the hard drive to seat the connector. See Figure 3-21. c Push the bottom end of the card towards the hard drive until the latch on the card bracket clicks into place. Figure 3-21.
Expansion-Card Riser Removing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 If applicable, remove the bezel.
4 If applicable, remove the expansion card from the riser. 5 Press the release latch(es) on the riser board and lift the riser board straight up from the system board. See Figure 3-22. The left riser board has two release latches; the center riser board has one latch. Installing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician.
6 Remove the backplane board: – If you are removing a 3.5-inch hard drive (two-drive) backplane, press the release latch at the left end of the board, slide the board to its right, and lift the backplane off of the securing tabs. See Figure 3-23. – If you are removing a 2.5-inch hard drive (four-drive) backplane, press the release latch at each end of the backplane and lift the backplane off of the securing tabs. See Figure 6-4. Figure 3-23. 2.
Installing the Backplane Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Replace the backplane board: – If you are installing a 3.
Installing the Sideplane Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
5 Remove the system battery. a Support the battery connector by pressing down firmly on the positive side of the connector. b While supporting the battery connector, press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector. Figure 3-24.
14 After an hour, reconnect the system to its electrical outlet and turn it on. 15 Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" on page 125 for instructions on obtaining technical assistance. Control Panel Assembly Removing the Control Panel CAUTION: Many repairs may only be done by a certified service technician.
Figure 3-25. Control Panel Removal and Installation 1 3 2 4 5 6 9 8 7 1 display module 2 display module LCD cable 3 control panel circuit board 4 control panel cable 5 control-panel circuit board securing screws (3) 6 control panel carrier release tab 7 control panel carrier 8 display module label 9 display module securing screws (2) Installing the Control Panel CAUTION: Many repairs may only be done by a certified service technician.
7 Replace the SAS controller daughter card. See "Installing a SAS Controller Daughter Card or SAS RAID Controller Daughter Card" on page 56. 8 Close the system. See "Opening and Closing the System" on page 46. 9 Reconnect the system to the power source and turn on the system and attached peripherals. 10 If applicable, install the bezel. See "Removing and Replacing the Front Bezel" on page 45. System Board Removing the System Board CAUTION: Many repairs may only be done by a certified service technician.
14 Remove the system board: a Pull the system-board release pin. See Figure 3-26. b While pulling the release pin, grasp the system board release handle and slide the system-board tray toward the front of the chassis. c Lift up the system-board tray and remove it from the chassis. Figure 3-26.
3 Slide the system-board tray toward the back of the chassis until it locks into position. 4 If applicable, replace the RAC card. See "RAC Card" on page 71. 5 If applicable, replace the TOE key. See "Activating the Integrated NIC TOE" on page 67. 6 Replace the heatsink(s) and microprocessor(s). 7 Replace the memory modules. See "Installing Memory Modules" on page 65. 8 Replace both the center and left risers. See "Installing an Expansion-Card Riser" on page 83. 9 Replace any expansion card(s).
4 Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Many repairs may only be done by a certified service technician.
Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 94. Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.
Troubleshooting the Video Subsystem Problem • Monitor is not working properly. • Video memory is faulty. Action 1 Check the system and power connections to the monitor. 2 Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector.
Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. 2 Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup Program" on page 31. If the mouse is damaged, continue to the next step. 3 Swap the faulty mouse with a working mouse. If the problem is resolved, replace the faulty mouse.
Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable. 3 Turn off the system and the serial device, and swap the device with a comparable device. 4 Turn on the system and the serial device.
Troubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 111. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 16. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable.
4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Opening and Closing the System" on page 46. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start properly, see "Getting Help" on page 125. 7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 61. 8 Run the appropriate online diagnostic test.
Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery. Action 1 Re-enter the time and date through the System Setup program.
The power supply's fault indicator is lit. See "Power Indicator Codes" on page 15. NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate. The system is in the redundant mode when two power supplies are installed. Remove and install only one power supply at a time in a system that is powered on. Operating the system for extended periods of time with only one power supply installed, without a power supply blank installed, can cause the system to overheat.
2 Open the system. See "Opening and Closing the System" on page 46. CAUTION: The cooling fans are not hot-pluggable. To maintain proper cooling while the system is on, only replace one fan at a time. 3 Locate the faulty fan indicated by the LCD display or diagnostic software. For the identification number of each fan, see "Removing and Installing a Cooling Fan" on page 49. 4 Ensure that the faulty fan's power cable is firmly attached to the fan power connector. See "Cooling Fan Modules" on page 48.
7 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 65. 8 Replace the memory cooling shroud. See "Replacing the Memory Cooling Shroud" on page 53. 9 Close the system. See "Opening and Closing the System" on page 46. 10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 11 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 31.
1 Try using a different CD or DVD that you know works properly. 2 Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the System Setup Program" on page 31. 3 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111. 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5 Open or remove the bezel. See "Removing and Replacing the Front Bezel" on page 45 6 Open the system.
See the documentation supplied with the host adapter for information about the configuration utility. b Ensure that the hard drive has been configured correctly for the RAID. c Exit the configuration utility and allow the system to boot to the operating system. 6 Ensure that the required device drivers for your controller daughter card are installed and are configured correctly. See the operating system documentation for more information.
Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Run the appropriate online diagnostic test.
Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. Problem • Error message indicates a problem with an expansion card. • Expansion card performs incorrectly or not at all. Action CAUTION: Many repairs may only be done by a certified service technician.
d Close the system. See "Opening and Closing the System" on page 46. e Run the appropriate diagnostic test. If the tests fail, see "Getting Help" on page 125. Troubleshooting the Microprocessors Problem • Error message indicates a processor problem. • Front-panel status LCD indicates a problem with the processors or system board. • A heat sink is not installed for each processor. Action CAUTION: Many repairs may only be done by a certified service technician.
16 Replace processor 1 with another processor of the same capacity. See "Removing the Processor" on page 67. 17 Close the system. See "Opening and Closing the System" on page 46. 18 Run the appropriate online diagnostic test. If the tests complete successfully, replace processor 1. See "Getting Help" on page 125. 19 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 20 Open the system. See "Opening and Closing the System" on page 46.
Troubleshooting Your System
5 Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program). 1 As the system boots, press during POST.
Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device. You can set the following options: • Non-Interactive Tests Only — When checked, runs only tests that require no user intervention. • Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option. • Show Ending Timestamp — When checked, time stamps the test log. • Test Iterations — Selects the number of times the test is run.
Running the System Diagnostics
6 Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings.
Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper 1 Setting PWRD_EN Description (default) The password feature is enabled. The password feature is disabled. 2 NVRAM_CLR (default) The configuration settings are retained at system boot. The configuration settings are cleared at the next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system.
Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 31. The password jumper enables these password features or disables them and clears any password(s) currently in use. NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information Guide.
System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of system board connectors. Figure 6-2.
Table 6-2.
SAS/SATA Backplane Board Connectors Figure 6-3 shows the location of the connectors on the SAS/SATA backplane board that supports two 3.5-inch hard drives (Option 1). Figure 6-3. SAS 3.5-Inch-Drive Backplane Board Components - Option 1 1 1 backplane power connector 4 Drive 1 connector 3 2 2 Drive 0 connector 4 3 SAS A connector Figure 6-4 and Figure 6-5 show the location of the connectors on the SAS/SATA backplane board that supports four 2.5-inch hard drives (Option 2).
Figure 6-4. SAS 2.5-Inch-Drive Backplane Board Components - Option 2 (Front) 6 5 4 3 7 2 1 1 Drive 1 connector 2 Drive 0 connector 3 Drive 3 connector 4 Drive 2 connector 5 securing tabs 6 securing slots 7 release latches (2) Figure 6-5.
Expansion-Card Riser-Board Components and PCI Buses There are two expansion card configurations for this systems. Each riser (center riser and left riser) contains one slot for either a PCI-X configuration or a PCIe configuration. This system supports only one configuration (PCI-X or PCIe) for both risers. Figure 6-6 and Figure 6-7 show the components on the optional PCI-X expansion-card riser boards, including the expansion-card slots and buses.
SAS Sideplane Board Connectors Figure 6-8.
Jumpers and Connectors
7 Getting Help Technical Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "Troubleshooting Your System" on page 93. 2 Run the system diagnostics and record any information provided. 3 Make a copy of the Diagnostics Checklist, and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.
www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) • Electronic Quote Service apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.
Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.
Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer.
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Peripherals: Expansion cards: Are you connected to a network? Yes No Network, version, and network card: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file.
Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (support) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participating countries.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Brunei Technical Support (Penang, Malaysia) 604 633 4966 Country Code: 673 Customer Care (Penang, Malaysia) 604 633 4888 Transaction Sales (Penang, Malaysia) 604 633 4955 Canada (North York, Ontario) Online Order Status: www.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Greece Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support for XPS portable computers only 1850 200 722 City Code: 1 Technical Support for all other Dell computers 1850 543 543 U.K. Technical Support (dial within U.K.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Japan (Kawasaki) Website: support.jp.dell.
Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Norway (Lysaker) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Singapore (Singapore) Website: support.ap.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: ap_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp City Code: 1344 E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
CD — Compact disc. CD drives use optical technology to read data from CDs. DIMM — Dual in-line memory module. See also memory module. cm — Centimeter(s). DIN — Deutsche Industrie Norm. cmos — Complementary metal-oxide semiconductor. directory — Directories help keep related files organized on a disk in a hierarchical, “inverted tree” structure. Each disk has a “root” directory. Additional directories that branch off the root directory are called subdirectories.
expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral. expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file storage.
jumper — Small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit, providing a simple and reversible method of changing the circuitry in a board. local bus — On a system with local-bus expansion capability, certain peripheral devices (such as the video adapter circuitry) can be designed to run much faster than they would with a traditional expansion bus. See also bus. K — Kilo-; 1000.
NAS — Network Attached Storage. NAS is one of the concepts used for implementing shared storage on a network. NAS systems have their own operating systems, integrated hardware, and software that are optimized to serve specific storage needs. processor — The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions. Software written for one processor must usually be revised to run on another processor. CPU is a synonym for processor.
ROMB — RAID on motherboard. rpm — Revolutions per minute. RTC — Real-time clock. SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM — Synchronous dynamic random-access memory. sec — Second(s). SEL — System event log. Used in the system management software to record system events and errors.
UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable. UPS — Uninterruptible power supply. A battery-powered unit that automatically supplies power to your system in the event of an electrical failure. USB — Universal Serial Bus.
Glossary
Index A C airflow cooling shroud, 50 CD drive troubleshooting, 103 alert messages, 30 checking equipment, 94 B back-panel features, 14 baseboard management controller, 41 BMC, 41 batteries removing and replacing, 86 troubleshooting, 100 battery raid, 60 bezel removing, 45-46 replacing, 46 D closing the cover, 47 damaged systems troubleshooting, 99 configuring boot drive, 63 memory, 64 daughter card SAS, 56 connecting external devices, 15 connectors expansion-card riser board, 122 SAS backplane b
Index E error messages, 31 expansion card removing, 82 troubleshooting, 107 expansion cards installation guidelines, 61 installing, 61 PCIe, 61 PCI-X, 61 removing, 62 expansion slots PCI buses, 122 expansion-card riser board connectors, 122 PCI buses, 122 external devices connecting, 15 hard drive blank, 76 heat sink, 68 memory guidelines, 64 memory modules, 65 opening the cover, 46 optical/diskette drive tray, 74 power supply blank, 56 processor, 67, 69 RAC card, 71 risers, 82 SAS controller daughte
troubleshooting, 95 O installing, 69 replacing, 67 upgrades, 67 opening the cover, 46 M memory installation guidelines, 64 installing, 65 system, 63 troubleshooting, 102 memory cooling shroud, 52 removing, 52 replacing, 53 optical drives see optical/diskette drive tray optical/diskette drive tray installing, 74 removing, 73 optional risers removing, 82 options system setup, 32 memory module sockets, 63 memory modules removing, 67 messages alert, 30 diagnostics, 30 error messages, 31 hard-drive indicat
Index removing and replacing bezel, 46 serial I/O device troubleshooting, 97 replacing battery, 86 cooling fan module, 49 power supply, 55 processor, 67 system battery, 86 setup password assigning, 40 changing, 41 using, 40 risers expansion cards, 122 removing, 82 setup password features, 38 setup password enabled working with, 41 shroud cooling DIMMs, 50 sideplane board, 83 installing, 85 removing, 83 S safety, 93 SAS backplane, 120 hard drives, 75 RAID battery, 60 sideplane board connectors,
damaged system, 99 expansion card, 107 external connections, 94 keyboard, 95 memory, 102 microprocessors, 108 mouse, 96 NIC, 98 power supplies, 100 RAID controller (integrated), 105 SAS hard drive, 104 serial I/O device, 97 start-up routine, 93 system cooling, 101 USB device, 97 video, 95 wet system, 98 troubleshooting, 98 Z ZIF socket, 67 U upgrades processor, 67 USB device troubleshooting, 97 using system setup, 31 V video troubleshooting, 95 W warning messages, 30 wet system Index 159
Index 160 Index