Dell™ PowerEdge™ 2600 Systems Service Manual System Overview Basic Troubleshooting Indicators, Codes, and Messages Removing and Replacing Parts Jumpers and Connectors Using the System Setup Program Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
Back to Contents Page Basic Troubleshooting Dell™ PowerEdge™ 2600 Systems Service Manual Initial User Contact External Visual Inspection Observing the Boot Routine Internal Visual Inspection Running the System Diagnostics Using the System Diagnostics Using the Device Groups Menu Device Groups Menu Options Error Messages The basic troubleshooting procedures can help you diagnose a system problem.
No. Proceed to "Observing the Boot Routine." Observing the Boot Routine CAUTION: The power supplies in this system produce high voltages and energy hazards, which can cause bodily harm. Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See the System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION: The microprocessor and heat-sink assembly can get extremely hot during system operations. Be sure that it has had sufficient time to cool before touching it. CAUTION: When handling the microprocessor and heat-sink assembly, take care to avoid sharp edges on the heat sink. 4. Verify that the memory modules, expansion cards, and microprocessors are fully seated in their sockets or connectors. l To remove and reseat microprocessors, perform the steps described in "Microprocessors.
l On the left side of the screen, Device Groups lists the diagnostic device groups in the order they will run if you select All under the Run Tests submenu. Press the up- or down-arrow key to highlight a device group. l On the right side of the screen, Devices for Highlighted Group lists the specific devices within a particular test group. l Two lines at the bottom of the screen make up the menu area.
Error Messages When you run a test in the diagnostics, error messages may result. Use these messages to identify the faulty component.
Back to Contents Page Indicators, Codes, and Messages Dell™ PowerEdge™ 2600 Systems Service Manual System-Status Indicators Cooling Fan Indicator Codes Front-Panel Indicators and Features System Beep Codes Back-Panel Indicators and Features System Messages Power Indicator Codes Warning Messages Hard-Drive Indicator Codes Diagnostics Messages NIC Indicator Codes Alert Messages ERA/O Ethernet Connector Indicator Codes System Board LED Codes Applications, operating sy
Bezel Indicators Indicator Code Status Caution Off Off No power is available to the system, or the system is not powered on. On Off The system is operating normally. Off Blinking The system has detected an error and requires attention. Blinking Off The system is identifying itself (see "Front-Panel Indicators and Features"). Blinking Blinking or Off Systems management software causes the status indicator to blink to identify a particular system.
Table 3-3. Back-Panel Indicators Component Description NIC indicators Provides information on NIC status (see "NIC Indicator Codes"). ERA/O Ethernet connector indicators Provides information about the ERA/O Ethernet connector status (see "ERA/O Ethernet Connector Indicator Codes"). Power Indicator Codes The system has indicators on the power button and on the power supplies that signify system power status.
Hard-Drive Indicator Codes Each hard-drive carrier has two indicators: a busy indicator and a status indicator (see Figure 3-5). The indicators provide information on the status of the respective hard drive. Table 3-6 lists the drive indicator codes. Figure 3-5. Hard-Drive Indicators Table 3-6 lists the drive indicator codes. Different codes display as drive events occur in the system. For example, in the event of a hard-drive failure, the "drive fail" code appears.
Table 3-8. ERA/O Ethernet Connector Indicator Codes Link Indicator Activity Indicator Indicator Code Off Off The ERA/O Ethernet connector is not connected to the network. Green Amber The ERA/O Ethernet connector is connected to a valid link partner on the network. Green Amber blinking Network data is being sent or received. Cooling Fan Indicator Codes Each individual fan has a status indicator adjacent to the fan connectors on either the system board or on the SCSI backplane board (see Figure 3-8).
64 KB of main memory. 1-3-4 Odd/even logic failure in the first 64 KB of main memory. 1-4-1 Address line failure in the first 64 KB of main memory. 1-4-2 Parity failure in the first 64 KB of main memory. 1-4-3 Fail-safe timer test failure. 1-4-4 Software NMI port test failure. 2-1-1 through 2-4-4 Bit failure in the first 64 KB of main memory. 3-1-1 Slave DMA-register failure. 3-1-2 Master DMA-register failure. 3-1-3 Master interrupt-mask register failure.
sets in the following bank(s): Bank DIMMnX specified bank(s) are not the same type and size; faulty memory module(s). and that they are properly installed. If the problem persists, replace the faulty memory module(s) (see "Memory Modules"). Amount of available memory limited to 256 MB! OS Install Mode is enabled in the System Setup program. Disable OS Install Mode in the System Setup program (see "Using the System Setup Program").
Memory double word logic failure at address, read value expecting value Memory high address line failure at start address to end address Memory high data line failure at start address to end address Memory odd/even logic failure at start address to end address Memory parity failure at start address to end address Memory parity error at address Memory write/read failure at address, read value expecting value No boot device available Faulty or missing CD/diskette drive subsystem, hard drive, or hard-drive su
subsystem. Warning: Detected missing RAID hardware for the embedded RAID subsystem. Data loss will occur! Press Y to switch mode to SCSI, press any other key to disable both channels. Press Y to confirm the change; press any other key to cancel. Warning: Firmware is out- of-date, please update. Firmware error. Update the firmware. Download the latest firmware from the Dell Support website at support.dell.com. Warning! No microcode update loaded for processor n BIOS error. Update the BIOS firmware.
Group, Meaning LED 1 LED 2 LED 3 LED 4 LED 5 System is healthy, AC power not present, bad 3.3 V AUX, or PDM not connected.
Back to Contents Page System Overview Dell™ PowerEdge™ 2600 Systems Service Manual System Features Supported Operating Systems Service Features Power Protection Devices Other Documents You May Need Technical Specifications Your system is a high-speed, full-featured system that offers significant service and upgrade features. This section describes the major features of the system, including those that simplify servicing.
l One integrated 10/100/1000 NIC, which provides an Ethernet interface. l Embedded systems management circuitry that monitors operation of the system fans as well as critical system voltages and temperatures. The systems management circuitry works in conjunction with your systems management software. l Back-panel connectors including video, keyboard, mouse, two serial, one parallel, two USB, one NIC, and one optional embedded remote access Ethernet connector.
protect against a complete power loss. l UPS — Uses battery power to keep the system running when AC power is unavailable. The battery is charged by AC power while it is available so that after AC power is lost, the battery can provide power to the system for a limited amount of time—from 15 minutes to approximately an hour. A UPS that provides only 5 minutes of battery power allows you to shutdown the system.
Maximum RAM 6 GB Drives Diskette drive 3.5-inch, 1.
Depth 62.9 cm (24.75 inches) Weight 40.8 kg (90 lbs) maximum configuration Environmental Temperature: Operating 10°C to 35°C (50°F to 95°F) Storage –40°C to 65°C (–40°F to 149°F) Relative humidity: Operating 20% to 80% (noncondensing) with a maximum humidity gradation of 10% per hour Storage 5% to 95% (noncondensing) with a maximum humidity gradation of 10% per hour Maximum vibration: Operating 0.25 G at 3 to 200 Hz for 15 minutes Storage 0.
Back to Contents Page Jumpers and Connectors Dell™ PowerEdge™ 2600 Systems Service Manual Jumpers—A General Explanation System Board Jumpers System Board Connectors SCSI Backplane Board Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.
Jumper Setting Description PASSWD The password feature is enabled. The password feature is disabled. (default) NVRAM_CLR The configuration settings are retained at system boot. (default) The configuration settings are cleared at next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system. Remove the jumper before restoring the configuration information.
PROCn Microprocessors (2) RAID_BAT Battery cable for optional integrated RAID controller RAID_DIMM Memory module for optional integrated RAID controller RAID_KEY Socket for integrated RAID controller hardware key SCSI_A, SCSI B SCSI host adapter connectors PCI_n Expansion card connectors (PCI 1 – PCI 7) VRM_Pn Microprocessor VRMs (2) SCSI Backplane Board Connectors Figure 5-4 shows the location of the connectors on the SCSI backplane board. Figure 5-4.
10. Reconnect your system and peripherals to their electrical outlets, and turn on the system. 11. Assign a new system and/or setup password. To assign a new passwords using the System Setup program, see "Assigning a System Password" and "Assigning a System Setup Password.
Back to Contents Page Removing and Replacing Parts Dell™ PowerEdge™ 2600 Systems Service Manual Recommended Tools CD/Diskette Drive System Orientation Chassis Intrusion Switch Bezel SCSI Configuration Information System Cover External SCSI Tape Drive Inside the System Hard Drives Peripheral Bay Activating the Integrated RAID Controller Control Panel RAID Controller Card Cooling Shroud SCSI Backplane Daughter Card System Fans SCSI Backplane Board Power
Bezel The bezel has a system status indicator. A lock on the bezel restricts access to the power button, diskette drive, CD drive, hard drive(s), power supplies, and the interior of the system. You must open or remove the bezel and remove the system cover to gain access to internal components. Removing the Bezel 1. Using the system key, unlock the bezel. 2. Press the tab at the left end of the bezel. 3. Pull the bezel away from the system so that it is perpendicular to the system (see Figure 4-2).
Replacing the Cover 1. Ensure that no tools or parts are left inside the system and that any cables are routed so that they will not be damaged by the cover. 2. Align the cover with the cover alignment hooks on the sides of the chassis, and slide the cover forward (see Figure 4-3). 3. Tighten the three thumbscrews that secure the cover to the chassis. 4. Replace the bezel (see "Replacing the Bezel").
Peripheral Bay CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. Removing the Peripheral Bay 1. Remove the bezel (see "Removing the Bezel"). 2. Remove the system cover (see "Removing the Cover"). 3.
Removing the Control Panel CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Remove the bezel (see "Removing the Bezel"). 2. Remove the system cover (see "Removing the Cover"). 3.
5. Loosen the two thumbscrews securing the cooling shroud to the system board (see Figure 4-7). Figure 4-7. Removing and Replacing the Cooling Shroud 6. Rotate the cooling shroud up and lift to clear the back fan assembly and chassis (see Figure 4-8). Figure 4-8. Rotating the Cooling Shroud Replacing the Cooling Shroud 1. Lower the cooling shroud into the chassis ensuring that the cooling shroud is aligned with the rear cooling fan assembly guides. 2.
back of the chassis. l One cooling fan located on the cooling shroud. Removing the Front Fan Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Open the bezel (see "Removing the Bezel"). 2.
Replacing the Back Fan Assembly 1. Align the fan assembly with the fan assembly guide on the back of the chassis, and push down until the fan assembly is firmly seated and the latch is engaged (see Figure 4-10). 2. Connect the fan assembly power cable to the back fan connector on the system board (see Figure 4-10). 3. Install the cooling shroud (see "Replacing the Cooling Shroud"). 4. Replace the cover (see "Replacing the Cover").
Replacing the Cooling Shroud Fan 1. Slide the fan into the bracket on the cooling shroud until the fan snaps into position (see Figure 4-12). 2. Replace the system cover. Power Supplies The system includes one or two power supplies. If a single power supply is installed, the system must be shut down and the power cables disconnected from the power receptacle.
Power Distribution Module Removing a Power Distribution Module To remove a PDM, perform the following steps. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Remove the bezel (see "Removing the Bezel"). 2.
2. 3. Guide the cables up and insert them into their connectors on the system board: a. Insert the smaller connector into system board connector PDB (see Figure 4-14). b. Insert cable connector P18 into the system board connector GROUND (see Figure 4-14). c. Insert cable connector P17 into the system board connector POWER (see Figure 4-14). Install the four screws that secure the PDM to the back panel (see Figure 4-15). Expansion Cards The system includes seven expansion slots.
1. Unpack the expansion card, and prepare it for installation. For instructions, see the documentation accompanying the card. 2. Open the bezel (see "Removing the Bezel"). 3. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 4. Remove the cover (see "Removing the Cover"). 5. Disconnect all expansion-card cables. 6. Remove the front fan assembly (see "Removing the Front Fan Assembly"). 7.
8. Reconnect all expansion-card cables. 9. Replace the front fan assembly (see "Replacing the Front Fan Assembly"). 10. Replace the cover (see "Replacing the Cover"). 11. Replace the bezel (see "Replacing the Bezel"). ERA/O Card Removing the ERA/O Card To remove the ERA/O card, perform the following steps. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Installing a Replacement ERA/O Card 1. To install the replacement ERA/O card in the system, perform the following steps: a. Position the ERA/O card so that the card connector is directly over the connector on the system board and the mounting holes on the card line up with the support posts on the system board.(see Figure 4-19). b. Press down until the ERA/O-card connector is fully seated in the connector on the system board and the support posts are secured in the mounting holes on the card.
electrostatic discharge. 1. Remove the bezel (see "Removing the Bezel"). 2. Remove the cover (see "Removing the Cover"). 3. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 4. Remove the peripheral bay from the system chassis (see "Removing the Peripheral Bay"). 5. Lift the CD/diskette drive release latch and slide the CD/diskette drive toward the front of the peripheral bay (see Figure 4-20). Figure 4-20.
SCSI Configuration Information Although SCSI devices are installed in essentially the same way as other devices, their configuration requirements are different. To install and configure an external SCSI device, follow the guidelines in the following subsections. SCSI Interface Cables SCSI interface connectors are keyed for correct insertion. Keying ensures that the pin-1 wire in the cable connects to pin 1 in the connectors on both ends.
Hard Drives This subsection describes how to install and configure SCSI hard drives in the system's internal hard-drive bays. Before You Begin Before attempting to remove or install a drive while the system is running, see the documentation for the RAID controller card ensure that the system is configured correctly to support hot-pluggable drive removal and insertion. SCSI hard drives are supplied in special drive carriers that fit in the hard-drive bays.
Figure 4-22. Removing and Installing a Hard Drive 5. Replace the bezel (see "Replacing the Bezel"). 6. If your replacement hard drive does not have a carrier, remove the faulty drive from its carrier (see "Removing a Hard Drive From Its Carrier"). Installing a Hard Drive NOTICE: When installing a hard drive, ensure that the adjacent drives are fully installed.
Installing a Hard Drive on a Carrier CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Insert the replacement hard drive into the carrier (see Figure 4-23). 2. Install the four screws that secure the drive to the carrier. 3. Install the hard drive in the system (see "Installing a Hard Drive").
6. Push the ejectors on the RAID hardware key connector down and outward to allow the key to be inserted into the connector (see Figure 4-25). 7. Insert the RAID hardware key into its connector on the system board and secure the key with the latches on each end of the connector (see Figure 425). See Figure 5-3 to locate the RAID hardware key on the system board. 8.
RAID Controller Card Installing a RAID Controller Card Follow these general guidelines when installing a RAID controller card. For specific instructions, see the documentation supplied with the RAID controller card. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
5. Reconfigure the SCSI cable connections to the SCSI backplane as necessary to operate the backplane as a 2 x 3 split backplane: An integrated RAID controller card is installed by default; no cables are required to use the integrated RAID controller in either the 1 x 5 or 2 x 3 split configuration. See Figure 5-4 to locate the connectors on the SCSI backplane board. 6. Replace the cover (see "Removing the Cover"). 7.
Figure 4-28. Removing and Replacing the SCSI Backplane Board Replacing the SCSI Backplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Lower the backplane board into the system.
Memory Module Installation Guidelines Starting with the connector nearest the side of the chassis, the memory module connectors are labeled "DIMM_1A" through "DIMM_3B" (see Figure 4-29). When you install memory modules, follow these guidelines: l You must install memory modules in matched pairs. l Install a pair of memory modules in connector DIMM_1A and DIMM_1B before installing a second pair in connectors DIMM_2A and DIMM_2B, and so on. Figure 4-29.
9. Press to enter the System Setup program, and check the System Memory setting. The system should have already changed the value in the System Memory setting to reflect the newly installed memory. 10. If the System Memory value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1 through step 8, ensuring that the memory modules are firmly seated in their connectors. 11. Run the system memory test in system diagnostics.
To take advantage of future options in speed and functionality, you can add a second microprocessor or replace either the primary or secondary microprocessor. NOTE: The second microprocessor must be of the same type as the first. If the two microprocessors are different speeds, both will operate at the speed of the slower microprocessor. Each microprocessor and its associated cache memory are contained in a PGA package that is installed in a ZIF socket on the system board.
8. Lift the microprocessor out of the socket and leave the release lever up so that the socket is ready for the new microprocessor. NOTICE: Be careful not to bend any of the pins when removing the microprocessor. Bending the pins can permanently damage the microprocessor. Figure 4-32. Removing and Replacing a Microprocessor 9. Unpack the new microprocessor. If any of the pins on the microprocessor appear bent, contact the system manufacturer. 10.
Program"). As the system boots, it detects the presence of the new microprocessor and automatically changes the system configuration information in the System Setup program. If you installed a second microprocessor, a message similar to the following appears: Two 2.2 GHZ Processors, Processor Bus: 400 MHz, L2 cache 512 KB Advanced If only one microprocessor is installed, a message similar to the following appears: One 2.2 GHz Processor, Processor Bus: 400 MHz, L2 cache 512 KB Advanced 24.
System Board Removing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the cover (see "Removing the Cover"). 3.
7. Replace the ERA/O card (see "Installing a Replacement ERA/O Card"). 8. Replacing the cooling shroud (see "Replacing the Cooling Shroud"). 9. Replace the cooling fans (see "System Fans"). 10. Replace the power supplies (see "Replacing a Power Supply"). 11. Replace the cover (see "Replacing the Cover"). 12.
Back to Contents Page Using the System Setup Program Dell™ PowerEdge™ 2600 Systems Service Manual Entering the System Setup Program System Setup Options System and Setup Password Features Disabling a Forgotten Password After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Print the System Setup screens by pressing or record the information for future reference.
The following options and information fields appear on the main System Setup screen: l System Time — Resets the time on the system's internal clock. l System Date — Resets the date on the system's internal calendar. l Diskette Drive A: — Displays a screen that allows you to select the type of diskette drive for your system. l System Memory — Displays the amount of system memory. This option has no user-selectable settings. l Video Memory — Displays the amount of video memory.
This screen is used to configure the following devices: l Embedded RAID Controller — Toggles between RAID, SCSI, or Off. The configurable options will vary, depending on whether the optional ROMB key and memory are installed. ¡ With the optional ROMB key and memory installed — To turn on the RAID functionality of the optional ROMB key and memory, select RAID Enabled. Select Off to turn off RAID functionality. NOTE: If you have an optional RAID controller card, you may need to turn on the SCSI controller.
Console Redirection Screen This screen is used to configure the console redirection feature: l Console Redirection — Toggles the console redirection feature On (default) or Off. l Remote Terminal Type — Allows you to select either VT 100/VT 220 (default) or ANSI. l Redirection after Boot — Enables (default) or disables console redirection after your system restarts.
NOTE: If you have assigned a setup password (see "Using the Setup Password"), the system accepts your setup password as an alternate system password. When the Password Status option is set to Unlocked, you have the option to leave the password security enabled or to disable the password security. To leave the password security enabled: 1. Turn on or reboot your system by pressing . 2. Press . 3. Type your password and press . To disable the password security: 1.
Deleting or Changing an Existing Setup Password 1. Enter the System Setup program and select the System Security option. 2. Highlight the Setup Password option, press to access the setup password window, and press twice to clear the existing setup password. The setting changes to Not Enabled. 3. If you want to assign a new setup password, perform the steps in "Assigning a Setup Password." Disabling a Forgotten Password See "Jumpers and Connectors.
