Dell™ PowerEdge™ 2800 Systems Installation and Troubleshooting Guide Introduction Indicators, Messages, and Codes Finding Software Solutions Running the System Diagnostics Troubleshooting Your System Installing System Components Installing Drives Getting Help Jumpers, Switches, and Connectors I/O Connectors Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer.
Back to Contents Page Jumpers, Switches, and Connectors Dell™ PowerEdge™ 2800 Systems Installation and Troubleshooting Guide Jumpers—A General Explanation System Board Jumpers System Board Connectors Riser Card Connectors SCSI Backplane Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.
Table A-1. System Board Jumper Settings Jumper Setting Description PASSWD The password feature is enabled. (default) The password feature is disabled. NVRAM_CLR (default) The configuration settings in NVRAM are retained at system boot. The configuration settings in NVRAM are cleared at next system boot. System Board Connectors See Figure A-3 and Table A-2 for the location and description of the system board connectors. Figure A-3.
Table A-2. System Board Connectors Connector Description BATTERY Connector for the 3.
SCSI Backplane Connectors See Figure A-5 for the location and description of the connectors on the back of the SCSI backplane board. Figure A-5. Connectors on Back of SCSI Backplane Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" in your User's Guide. The password jumper enables these password features or disables them and clears any password(s) currently in use.
13. Close the system, reconnect the system to the electrical outlet, and turn on the system. 14. Assign a new system and/or setup password. To assign a new password using the System Setup program, see "Using the System Setup Program" in your User's Guide.
Back to Contents Page I/O Connectors Dell™ PowerEdge™ 2800 Systems Installation and Troubleshooting Guide Serial Connector Parallel Connector PS/2-Compatible Keyboard and Mouse Connectors Video Connector USB Connectors Integrated NIC Connectors Network Cable Requirements I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your system.
Figure B-2 illustrates the pin numbers for the serial connector and Table B-2 defines the pin assignments for the connector. Figure B-2. Serial Connector Pin Numbers Table B-2.
PS/2-Compatible Keyboard and Mouse Connectors The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors. Figure B-4 illustrates the pin numbers for these connectors and Table B-4 defines the pin assignments for these connectors. Figure B-4. PS/2-Compatible Keyboard and Mouse Connector Pin Numbers Table B-4.
NOTICE: Do not attach a USB device or a combination of USB devices that draw a maximum current of more than 500 mA per channel or +5 V. Attaching devices that exceed this threshold may cause the USB connectors to shut down. See the documentation that accompanied the USB devices for their maximum current ratings. Figure B-6. USB Connector Pin Numbers Table B-6.
Back to Contents Page Introduction Dell™ PowerEdge™ 2800 Systems Installation and Troubleshooting Guide Other Documents You May Need Your system includes the following significant service and upgrade features: l 2x5-character LCD display for error messaging at system startup l Baseboard Management Controller (BMC), which monitors temperatures and voltages throughout the system and notifies you if the system overheats, if a system cooling fan malfunctions, or if a power supply fails l Hot-plugg
Back to Contents Page Indicators, Messages, and Codes Dell™ PowerEdge™ 2800 Systems Installation and Troubleshooting Guide Front-Panel Indicators and Features Back-Panel Features and Indicators SCSI Hard-Drive Indicator Codes Power Indicator Codes NIC Indicator Codes LCD Status Messages System Messages System Beep Codes Warning Messages Diagnostics Messages Alert Messages Baseboard Management Controller Messages The system, applications, and operating systems can identify problem
Table 2-2. Front-Panel LED Indicators, Buttons, and Connectors Indicator, Button, or Connector Icon Description Blue system status indicator Does not operate when the bezel is removed. The LCD display indicates the status. Amber system status indicator Does not operate when the bezel is removed. The LCD display indicates the status. LCD display Provides system ID, status information, and system error messages. The LCD display lights blue during normal system operation.
SCSI Hard-Drive Indicator Codes If RAID is activated, two indicators on each of the hard-drive carriers provide information on the status of the SCSI hard drives. RAID can be enabled either by activating the system's integrated RAID controller or by using a RAID expansion card connected to the backplane. See Figure 2-3 and Table 2-3. The SCSI backplane firmware controls the drive power-on/fault indicator. Figure 2-3. SCSI Hard-Drive Indicators Table 2-3 lists the drive indicator patterns.
Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator can provide information on power status (see Figure 2-1). Table 2-4 lists the power button indicator codes. Table 2-4. Power Button Indicators Indicator Function On Indicates that power is supplied to the system and the system is operational. Off Indicates that no power is supplied to the system.
an error condition, remove the optional bezel to see further information provided by the status LCD. The LCD can display two lines of alphanumeric characters. The display codes are presented in two color combinations: l White characters on a blue background — Information only; no action is required. l Amber characters on a black background — The system needs attention. Table 2-7 lists the LCD status messages that can occur and the probable cause for each message.
E07F1 TEMP CPU n HOT Specified microprocessor is out of acceptable temperature range and has halted operation. See "Troubleshooting System Cooling Problems" in "Troubleshooting Your System." If the problem persists, ensure that the microprocessor heat sinks are properly installed (see "Replacing a Processor" in "Installing System Components"). E07F4 POST CACHE Faulty or improperly installed microprocessor. See "Troubleshooting the Microprocessors" in "Troubleshooting Your System.
E20F1 OS HANG Operating system watchdog timer timed out. Restart your system. If the problem persists, see your operating system documentation. EB107 MEMORY MIRRORED Memory mirroring enabled Information only. EB107 MEMORY SPARED Memory spare bank enabled EFFF0 RAC ERROR Remote access controller firmware failure; faulty system board. See "Getting Help." EFFF1 POST ERROR BIOS error. Update the BIOS firmware (see "Getting Help").
Ensure memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B, DIMM3_A and DIMM3_B match identically in size, speed, and rank. pairs of memory modules are Memory Module Installation Guidelines" in "Installing System Components." detected Error: Incorrect memory configuration. Memory slots DIMM3_A and DIMM3_B only support single rank DIMMs. Remove the dual rank DIMMs from slots DIMM3_A and DIMM3_B. Dual-rank memory modules are installed in slots DIMM3_A and DIMM3_B.
Bus#nn/Dev#nn/Funcn PCIe card or expansion-card cage. Expansion-Card Cage" and "Expansion Cards" If the problem persists, see "Getting Help." Expected Link Width is n Actual Link Width is n PCIe Degraded Link Width Error: Slot n Expected Link Width is n Faulty or improperly installed Reseat the PCIe card in the specified slot number. See "Expansion Cards." If PCIe card in the specified the problem persists, see "Getting Help." slot number.
Warning! No microcode update loaded for processor n Unsupported processor. Update the BIOS firmware using the Dell Support website at support.dell.com. Write fault Faulty diskette, diskette drive, optical drive, hard drive. Replace the diskette. Ensure that the diskette drive, optical drive, and harddrive cables are properly connected.
4-4-1 Super I/O chip failure; faulty system board Faulty system board. See "Getting Help." 4-4-4 Cache test failure; faulty processor See "Troubleshooting the Microprocessors" in "Troubleshooting Your System." Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette.
Back to Contents Page Finding Software Solutions Dell™ PowerEdge™ 2800 Systems Installation and Troubleshooting Guide Before You Begin Troubleshooting Errors and Conflicts Software problems can be caused by: l Improper installation or configuration of an application l Application conflicts l Input errors l Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer's recommended procedures.
IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port 1 (COM1 and COM3) IRQ5 Remote access controller IRQ6 Diskette drive controller IRQ7 Parallel port IRQ8 Real-time clock IRQ9 ACPI functions (used for power management) IRQ10 Available IRQ11 Available IRQ12 PS/2 mouse port unless the mouse is disabled through the System Setup program IRQ13 Math coprocessor IRQ14 IDE optical drive controller IRQ15 Available Back to Contents Page
Back to Contents Page Running the System Diagnostics Dell™ PowerEdge™ 2800 Systems Installation and Troubleshooting Guide Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test Options If you experience a problem with your system, run the diagnostics before calling for technical assistance.
1. Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD. See "Using the Dell OpenManage Server Assistant CD" in your User's Guide for information on creating the diskettes. 2. If your system does have the optional diskette drive installed, obtain a USB diskette drive and connect it to the system. 3. Insert the first system diagnostics diskette, or the MP Memory diskette (if you are troubleshooting memory). 4. Reboot the system.
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Back to Contents Page Troubleshooting Your System Dell™ PowerEdge™ 2800 Systems Installation and Troubleshooting Guide Safety First—For You and Your System Troubleshooting the System Battery Start-Up Routine Troubleshooting Redundant Power Supplies Checking Basic Power Problems Troubleshooting System Cooling Problems Checking the Equipment Troubleshooting System Memory Troubleshooting Basic I/O Functions Troubleshooting a Diskette Drive Troubleshooting a NIC Troublesho
This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections." Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device).
1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." If the test fails, continue to the next step. 2. Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 5. If the mouse is damaged, continue to the next step. 3. Swap the faulty mouse with a working mouse. If the problem is resolved, replace the faulty mouse. 4. 5.
Troubleshooting a USB Device Problem l System message indicates a problem with a USB device. l Device connected to a USB port is not operating properly. Action 1. Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" in your User's Guide. 2. Turn off the system and any USB devices. 3. Disconnect the USB devices, and connect the malfunctioning device to another USB connector. 4.
8. Close the system. See "Closing the System." 9. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 10. If the problem is not resolved, see "Getting Help." Troubleshooting a NIC Problem l NIC cannot communicate with network. Action 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." 2. Enter the System Setup program and confirm that the NICs are enabled.
The system board holds the system's control circuitry and other electronic components. The processor and memory are installed directly on the system board. Using a riser card, the system can accommodate up to seven expansion cards. The SCSI backplane supports up to eight SCSI hard drives. A removable drive carrier supports an optional diskette drive and optional optical drive.
3. If you are working with a tower system, place the system on its side as shown in Figure 5-2. 4. To remove the system cover, loosen the two thumbscrews at the front of the system. See Figure 5-3. 5. Slide the cover backward about 1.3 cm (0.5 inch), and grasp the cover on both sides. 6. Carefully lift the cover away from the system. Figure 5-3. Installing and Removing the System Cover Closing the System 1. Ensure that you did not leave tools or parts inside the system. 2.
2. Open the system. See "Opening the System." 3. Remove the expansion card cage from the system. See "Removing the Expansion-Card Cage" in "Installing System Components." 4. Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Components." 5. Remove all memory modules installed in the system. See "Removing Memory Modules" in "Installing System Components." 6. Remove the processor(s) from the system.
Problem l System message indicates a problem with the battery. l System Setup program loses system configuration information. l System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery. Action 1. Re-enter the time and date through the System Setup program. See "Using the System Setup Program" in your User's Guide. 2.
l System status indicator is amber. l Systems management software issues a fan-related error message. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Run the appropriate diagnostic test.
6. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. a. Open the system. See "Opening the System." b. Remove all memory modules from the system. See "Removing Memory Modules" in "Installing System Components." c. Replace one of the memory modules in socket DIMM1_B. d. Close the system. See "Closing the System." e. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. f.
l Error message indicates a problem with the optional diskette drive. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Try using a different CD that you know works properly. 2. Enter the System Setup program and ensure that the drive's IDE controller is enabled.
12. Close the system. See "Closing the System." 13. Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals. 14. If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions. 15. If you cannot resolve the problem, see "Getting Help" for information on obtaining technical assistance. Troubleshooting SCSI Hard Drives Problem l Device driver error.
If the problem persists, see "Getting Help." Troubleshooting the Integrated RAID Controller Problem l Error message indicates a problem with the optional integrated RAID controller. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. 2. 3.
Problem l Error message indicates a RAID controller problem. l RAID controller performs incorrectly or not at all. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Run the appropriate online diagnostic test.
10. Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Components." 11. Close the system. See "Closing the System." 12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13. Run the appropriate online diagnostic test. If the tests fail, see "Getting Help." 14. For each expansion card you removed in step 10, perform the following steps: a.
13. Close the system. See "Closing the System." 14. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 15. Run the appropriate online diagnostic test. If the tests complete successfully, go to step 21. 16. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 17. Open the system. See "Opening the System." 18. Replace processor 1 with another processor of the same capacity.
Back to Contents Page Installing System Components Dell™ PowerEdge™ 2800 Systems Installation and Troubleshooting Guide System Board Components System Battery Fans Power Supplies Expansion Cards System Memory Processor Installing a RAC Card This section describes how to install the following system components: l System battery l Cooling fans l Power supplies l Expansion cards l Riser card l System memory l Processors l RAC card For information on adding SCSI devic
Replacing the System Battery CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Enter the System Setup program and record the option settings on the System Setup screens. See "Using the System Setup Program" in the User's Guide. 2. Open the system.
l Two processor cooling fans for each processor installed in the system (fans 1 through 4) l Two memory module cooling fans (fan 5 and fan 6) l Two expansion-card cooling fans (fan 7 and fan 8) NOTICE: In the event of a problem with a particular fan, the fan's number is referenced by the system's management software, allowing you to easily identify and replace the proper fan. Figure 6-3.
Removing the Center Fan Bracket CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Open the system. See "Opening the System" in "Troubleshooting Your System." 2. Remove the processor fans and expansion card fans.
Removing and Replacing the Back Fan Bracket To remove the back fan bracket, pull the upper edge of the bracket away from the system back panel, then slide the bracket upwards. See Figure 6-7. Figure 6-7.
1. Slide the left and right edges of the bracket into the two corresponding channels on the inside of the system chassis back panel. See Figure 6-7. 2. Lower the bracket into the system until the two tabs on the top edge of the bracket fit into the slots in the system back panel. Removing an Expansion-Card Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Installing a Power Supply 1. 2. If you are adding a second power supply, remove the power supply filler panel. See "Removing the Power Supply Bay Filler Panel." Holding the release lever in the open position, slide the new power supply into the chassis until the release lever contacts the system chassis. See Figure 6-9. 3. Close the release lever until the power supply is fully seated. 4. Lock the retention lever in place using the thumbscrew. See Figure 6-9. 5.
Expansion Cards Your system supports up to seven full-length expansion cards, installed in connectors on a riser card. The expansion slots are configured as follows: ¡ Slot 1 is a 5-V, 32-bit, 33-MHz legacy PCI expansion slot. ¡ Slots 2 through 5 are 3.3-V, 64-bit, 133-MHz PCI-X expansion slots. ¡ Slot 6 is a hot-plug, x4 lane-width PCI-Express expansion slot. ¡ Slot 7 is a hot-plug, x8 lane-width PCI-Express expansion slot.
If two SCSI cables are connected, note their relative locations. 4. Unlock the expansion-card cage cam lever and rotate it to the vertical position. See Figure 6-12. 5. Lift the expansion-card cage from the chassis. Figure 6-12. Installing and Removing the Expansion-Card Cage Installing the Expansion-Card Cage CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Installing a Non-Hot-Plug Expansion Card 1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Open the system. See "Opening the System" in "Troubleshooting Your System." 3. Remove the expansion-card cage. See "Removing the Expansion-Card Cage." 4. Open the plastic expansion-card retainer adjacent to the back of the empty slot. See Figure 6-13. Figure 6-13. Installing and Removing Non-Hot-Plug Expansion Cards 5.
4. Open the plastic expansion-card retainer adjacent to the back of the empty slot. See Figure 6-14. 5. Remove the filler bracket on the slot you will be using. NOTICE: Be very careful when removing the bracket to avoid dropping it onto the system board and damaging the system board. NOTE: Keep this bracket if you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the system.
8. Close the expansion-card retainer. 9. Reinstall the expansion-card cage. See "Installing the Expansion-Card Cage." 10. Close the system. See "Closing the System" in "Troubleshooting Your System." Removing a Hot-Plug Expansion Card CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Open the system. See "Opening the System" in "Troubleshooting Your System." 2.
Spare Bank Support If six identical single-rank memory modules are installed, the memory modules in bank 3 (DIMM3_A and DIMM3_B) can function as a spare bank if you select the spare bank option using the System Setup program. Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in bank 1 and bank 2, and no memory modules are installed in bank 3. Table 6-2 and Table 6-3 show examples of different memory configurations.
1. Open the system. See "Opening the System" in "Troubleshooting Your System." 2. To remove the memory cooling shroud, lift the release latch and slide the shroud forward. See Figure 6-16. Figure 6-16. Removing the Memory Cooling Shroud 3. Locate the memory module sockets. See Figure A-3. 4. Press the ejectors on the memory module socket down and out, as shown in Figure 6-17, to allow the memory module to be inserted into the socket. Figure 6-17. Installing and Removing a Memory Module 5.
11. 12. If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1 through step 10 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets. Run the system memory test in the system diagnostics. See "Running the System Diagnostics." Removing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
4. Wait 30 seconds for the heat sink to loosen from the processor. 5. Open the other heat sink retention lever. 6. If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the heat sink off of the processor. 7. Lift the heat sink off of the processor and set the heat sink upside down so as not to contaminate the thermal grease. 8.
socket identified by a corresponding triangle. 12. Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the processor and the system when you turn it on. When placing the processor in the socket, be sure that all of the pins on the processor enter the corresponding holes. Be careful not to bend the pins. a. If the release lever on the processor socket is not positioned all the way up, move it to that position. b.
7. Angle the RAC card so that its NIC connector inserts through the back-panel RAC card opening, and then straighten the card. See Figure 6-20. 8. Install the card: 9. a. Hold the card by its edges with the holes in the corners of the card aligned with the four plastic standoffs on the system board. See Figure 6-20. b. Carefully press the left end of the card onto the RAC card connector on the system board, until the clips on the plastic standoffs snap over that end of the card.
Back to Contents Page Installing Drives Dell™ PowerEdge™ 2800 Systems Installation and Troubleshooting Guide Installing SCSI Hard Drives Installing a Diskette Drive Removing the Peripheral Bay Filler Panel (Tower Systems Only) Installing an Optical Drive Installing an Internal SCSI Tape Drive Connecting an External SCSI Tape Drive Configuring the Boot Drive Activating the Optional Integrated RAID Controller Installing a RAID Controller Card SCSI Hard-Drive Cabling Guidelines Your sy
Figure 7-2. Installing a SCSI Hard Drive 4. Insert the hard drive into the drive bay. See Figure 7-2. 5. Close the hard-drive handle to lock the drive in place. 6. Replace the front bezel, if it was removed in step 2. 7. If the hard drive is a new drive, run the SCSI Controllers test in the system diagnostics. Removing a SCSI Hard Drive NOTICE: Hot-plug drive removal is not supported for systems without an optional RAID controller card or optional ROMB. 1.
Figure 7-3. Installing and Removing the Diskette/Optical Drive Carrier 5. Remove the optical drive or optical drive filler plate from the carrier. a. Loosen the thumbscrew on the latch securing the optical drive or filler plate. See Figure 7-4. b. Remove the latch. c. Lift the optical drive or optical drive filler plate from the carrier. Figure 7-4. Installing a Diskette Drive in the Drive Carrier 6.
8. Replace the optical drive or optical drive filler plate in the carrier. The pins on the carrier fit into the corresponding holes in the side of the drive. 9. Reinstall the latch and tighten the thumbscrew. 10. Close the system. See "Closing the System" in "Troubleshooting Your System." 11. Replace the front bezel, if it was removed in step 2. See "Closing the System" in "Troubleshooting Your System." 12. Reconnect the system and peripherals to their electrical outlets.
6. Install the new optical drive in the carrier. See Figure 7-6. The pins on the carrier fit into the corresponding holes in the side of the drive. 7. Attach the interposer board to the back of the carrier, using the two plastic rivets. See Figure 7-6. 8. Reinstall the latch and tighten the thumbscrew. 9. Close the system. See "Closing the System" in "Troubleshooting Your System." 10. Replace the front bezel, if it was removed in step 2.
7. Remove the filler plate from the peripheral bay. 8. If the mounting rails are not attached to the drive, install them now. 9. Insert the drive into the peripheral bay. 10. Connect the SCSI interface cable in the drive kit to the drive. 11. Connect the drive to a SCSI controller: l To use the system's intergrated SCSI controller, connect the SCSI interface cable to connector SCSI B on the riser card. See Figure A-4.
11. Replace the front bezel, if it was removed in step 2. See "Closing the System" in "Troubleshooting Your System." 12. Reconnect the system and peripherals to their electrical outlets, and turn them on. 13. Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive. Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup program.
8. Press on the memory module with your thumbs while closing the ejectors with your index fingers to lock the memory module into the connector. 9. Insert the RAID battery into the battery holder. See Figure 7-7. 10. Thread the battery power cable through the hole in the back of the battery holder. 11. Connect the battery power cable to the RAID battery cable connector on the riser card. See Figure A-4. 12. Replace the memory cooling shroud. 13. Replace the cover.
¡ l Connect SCSI channel B on the riser card (see Figure A-4) to connector SCSIB on the SCSI backplane (see Figure A-5). This channel controls drives 4 through 7. To use an optional RAID controller card in a split 2x4 backplane configuration: ¡ Connect SCSI channel A (channel 0) on the controller card to connector SCSIA on the SCSI backplane (see Figure A-5). This channel controls the boot drive (drive 0) and drives 1, 2, and 3.
Back to Contents Page Getting Help Dell™ PowerEdge™ 2800 Systems Installation and Troubleshooting Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the procedures in "Troubleshooting Your System." 2.
support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service sales@dell.com apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) l Electronic Information Service info@dell.com AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.
the system diagnostics. 4. 5. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
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or toll-free: 1-800-879-3355 Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 Fax toll-free: 1-800-727-8320 Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired toll-free: 1-877-DELLTTY (1-877-335-5889) U.S.
Back to Contents Page Dell™ PowerEdge™ 2800 Systems Installation and Troubleshooting Guide Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.