Dell™ PowerEdge™ 2850 Systems Installation and Troubleshooting Guide Introduction Indicators, Messages, and Codes Finding Software Solutions Running System Diagnostics Troubleshooting Your System Installing System Options Installing Drives Getting Help Jumpers and Connectors I/O Connectors Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer.
Back to Contents Page Jumpers and Connectors Dell™ PowerEdge™ 2850 Systems Installation and Troubleshooting Guide Jumpers—A General Explanation System Board Jumpers System Board Connectors Expansion-Card Riser-Board Components and PCI Buses SCSI Backplane Board Connectors Disabling a Forgotten Password This section provides detailed information about the system jumpers.
Table A-1. System Board Jumper Settings Jumper Setting Description PASSWD The password feature is enabled. (default) The password feature is disabled. NVRAM_CLR The configuration settings are retained at system boot. (default) The configuration settings are cleared at the next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system. Remove the jumper before restoring the configuration information.
Table A-2.
Figure A-5 shows the components on the optional PCI-X/PCIe expansion-card riser board, including the expansion-card slots and buses. Table 6-2 lists the PCI bus and operating speed for each expansion-card slot. Figure A-5. Optional PCI-X/PCIe Expansion-Card Riser Board Components SCSI Backplane Board Connectors Figure A-6 shows the location of the connectors on the SCSI backplane board. Figure A-6.
3. Lift up the memory module shroud. 4. Remove the jumper plug from the password jumper. See Figure A-2 to locate the password jumper (labeled "PASSWD") on the system board. 5. Close the system. See "Closing the System" in "Troubleshooting Your System." 6. Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed.
Back to Contents Page I/O Connectors Dell™ PowerEdge™ 2850 Systems Installation and Troubleshooting Guide Serial Connector PS/2-Compatible Keyboard and Mouse Connectors Video Connector USB Connectors Integrated NIC Connectors Network Cable Requirements I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your system.
Table B-2. Serial Connector Pin Assignments Pin Signal I/O Definition 1 DCD I Data carrier detect 2 SIN I Serial input 3 SOUT O Serial output 4 DTR O Data terminal ready 5 GND N/A Signal ground 6 DSR I Data set ready 7 RTS O Request to send 8 CTS I Clear to send 9 RI I Ring indicator N/A Chassis ground Shell N/A PS/2-Compatible Keyboard and Mouse Connectors The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors.
Pin Signal I/O Definition 1 RED O Red video 2 GREEN O Green video 3 BLUE O Blue video 4 NC N/A No connection 5–8, 10 GND N/A Signal ground 9 VCC N/A Vcc 11 NC N/A No connection 12 DDC data out O Monitor detect data 13 HSYNC O Horizontal synchronization 14 VSYNC O Vertical synchronization 15 NC N/A No connection USB Connectors The system's USB connectors support USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-compliant dev
Network Cable Requirements The NIC supports a UTP Ethernet cable equipped with a standard RJ45-compatible plug. Observe the following cabling restrictions. NOTICE: To avoid line interference, voice and data lines must be in separate sheaths. l Use Category 5 or greater wiring and connectors. l Do not exceed a cable run length (from a workstation to a hub) of 100 m (328 ft). For detailed guidelines on operation of a network, see "Systems Considerations of Multi-Segment Networks" in the IEEE 802.
Back to Contents Page Introduction Dell™ PowerEdge™ 2850 Systems Installation and Troubleshooting Guide Other Documents You May Need Obtaining Technical Assistance Your high-speed system offers significant service and upgrade features.
Back to Contents Page Indicators, Messages, and Codes Dell™ PowerEdge™ 2850 Systems Installation and Troubleshooting Guide Indicators on the Optional Bezel Front-Panel Indicators and Features SCSI Hard-Drive Indicator Codes Back-Panel Indicators and Features Power Indicator Codes NIC Indicator Codes LCD Status Messages System Messages System Beep Codes Warning Messages Diagnostics Messages Alert Messages The system, applications, and operating systems can identify problems and ale
NOTE: Hard drives bays are numbered 0 through 5 starting at the lower leftmost drive bay. Table 2-2. Front-Panel LED Indicators, Buttons, and Connectors Indicator, Button, or Connector Icon Description blue system status indicator Does not operate when the optional bezel is removed. The LCD display indicates the status. amber system status indicator Does not operate when the optional bezel is removed. The LCD display indicates the status.
Table 2-3 lists the drive indicator patterns. Different patterns are displayed as drive events occur in the system. For example, if a hard-drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.
System status indicator connector Connects to an indicator that can signify when the system is operating correctly or when the system needs attention. See "Indicators on the Optional Bezel." System identification indicator Signifies when the system is operating correctly or when the system needs attention, and can identify a particular system. System identification button Can be used to identify a particular system.
Table 2-7. NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid link partner on the network. Activity indicator is amber blinking Network data is being sent or received. LCD Status Messages The system's bezel indictor can signify when the system is operating correctly or when the system needs attention.
range. board (see "Installing Drives"). If the problem persists, see "Troubleshooting Power Supplies" in "Troubleshooting Your System." Microprocessor VRM voltage is out of acceptable range; faulty or improperly installed microprocessor VRM; faulty system board. This message is not applicable to this system. E0212 VOLT BP 3.3 E0212 VOLT BP 5 E0212 VOLT CPU VRM E0212 VOLT NIC 1.8V Integrated NIC voltage is out of acceptable range; faulty or improperly installed power supply; faulty VOLT NIC 2.
E10F3 LOG DISABLE BIOS BIOS disabled logging errors. Check the SEL for details on the errors. E13F2 IO CHANNEL CHECK Faulty or improperly installed expansion card; faulty See "Troubleshooting Expansion Cards" in "Troubleshooting Your System." system board. E13F4 PCI PARITY E13F5 PCI SYSTEM E13F8 CPU BUS INIT Faulty or improperly installed microprocessor or system board. See "Troubleshooting the Microprocessors" in "Troubleshooting Your System." If the problem persists, see "Getting Help.
Table 2-9. System Messages Message Causes Corrective Actions Address mark not found Faulty optical/diskette drive subsystem See "Troubleshooting a Diskette Drive," "Troubleshooting or hard-drive subsystem; faulty system an Optical Drive," and "Troubleshooting SCSI Hard Drives" board. in "Troubleshooting Your System." Alert! Current configuration does not support redundant memory. Redundant memory is disabled.
I/O parity interrupt at address Faulty or improperly installed expansion card. See "Troubleshooting Expansion Cards" in "Troubleshooting Your System." Invalid configuration information - please run SETUP program Incorrect configuration settings in System Setup program; NVRAM_CLR jumper is installed; faulty system battery. Check the System Setup configuration settings. See "Using the System Setup Program" in the User's Guide. Remove the NVRAM_CLR jumper. See Figure A-2 for jumper location.
Faulty microprocessor; faulty system board. See "Troubleshooting the Microprocessors" in "Troubleshooting Your System." Processor in socket 1 not installed! No microprocessor installed in primary microprocessor socket. Install a microprocessor in the primary microprocessor socket. See "Processors" in "Installing System Options." Remote access controller error Embedded remote access memory may To clear the embedded remote access memory, shut down be temporarily corrupted.
If a beep code is emitted, write down the series of beeps and then look it up in Table 2-10. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the possible cause. If you are still unable to resolve the problem, see "Getting Help." CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" in the User's Guide. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).
Back to Contents Page Finding Software Solutions Dell™ PowerEdge™ 2850 Systems Installation and Troubleshooting Guide Before You Begin Troubleshooting Errors and Conflicts Software problems can be caused by: l Improper installation or configuration of an application l Application conflicts l Input errors l Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer's recommended procedures.
IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port 1 (COM1 and COM3) IRQ5 Remote access controller IRQ6 Diskette drive controller IRQ7 Available IRQ8 Real-time clock IRQ9 ACPI functions (used for power management) IRQ10 Available IRQ11 Available IRQ12 PS/2 mouse port unless the mouse is disabled through the System Setup program IRQ13 Math coprocessor IRQ14 IDE optical drive controller IRQ15 Available Back to Contents Page
Back to Contents Page Running System Diagnostics Dell™ PowerEdge™ 2850 Systems Installation and Troubleshooting Guide Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Advanced Testing Options Error Messages If you experience a problem with your system, run the diagnostics before calling for technical assistance.
1. Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD. See "Using the Dell OpenManage Server Assistant CD" in your User's Guide for information on creating the diskettes. 2. Insert the first diagnostics diskette. 3. Reboot the system. If the system fails to boot, see "Getting Help." When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the Diagnostics menu appears.
Back to Contents Page Troubleshooting Your System Dell™ PowerEdge™ 2850 Systems Installation and Troubleshooting Guide Safety First—For You and Your System Troubleshooting Power Supplies Start-Up Routine Troubleshooting System Cooling Problems Checking the Equipment Troubleshooting External Connections Troubleshooting System Memory Troubleshooting a Diskette Drive Troubleshooting Basic I/O Functions Troubleshooting an Optical Drive Troubleshooting a NIC Troubleshooting a
Problem l Monitor is not working properly. l Video memory is faulty. Action 1. Check the system and power connections to the monitor. 2. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." If the tests run successfully, the problem is not related to video hardware. See "Finding Software Solutions." If the tests fail, see "Getting Help.
If the problem is resolved, replace the faulty mouse. See "Getting Help." 5. Enter the System Setup program and ensure that the mouse controller is enabled. See "Using the System Setup Program" in your User's Guide. If the problem is not resolved, see "Getting Help." Troubleshooting Basic I/O Functions Problem l Error message indicates a problem with the serial port. l Device connected to the port is not operating properly. Action 1. 2. 3.
2. Turn off the system and any USB devices. 3. Disconnect the USB devices, and connect the malfunctioning device to the other USB connector. 4. Turn on the system and the reconnected device. If the problem is resolved, the USB connector might be defective. See "Getting Help." 5. If possible, swap the interface cable with a working cable. If the problem is resolved, replace the interface cable. See "Getting Help." 6.
In Figure 5-1, the covers and bezel are removed to provide an interior view of the system. Figure 5-1. Inside the System The system board holds the system's control circuitry and other electronic components. Several hardware options, such as the microprocessors and memory, are installed directly on the system board. The expansion-card cage accommodates up to three full-length PCI, PCIe, or PCI-X expansion cards. The system provides space for a 3.5-inch diskette drive and an optical drive.
1. Fit the tabs on the right end of the bezel into the corresponding slots in the front panel. 2. Rotate the left end of the bezel toward the system to secure the left end of the bezel. 3. Using the system key, lock the bezel. Opening the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
l Excessive humidity. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Open the system. See "Opening the System." 3.
Problem l System message indicates a problem with the battery. l System Setup program loses system configuration information. l System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery. Action 1. Re-enter the time and date through the System Setup program. See "Using the System Setup Program" in your User's Guide. 2.
Problem l Systems management software issues a fan-related error message. Action Ensure that none of the following conditions exist: l Ambient temperature is too high. l External airflow is obstructed. l Cables inside the system obstruct airflow. l An individual cooling fan has failed. See "Troubleshooting a Fan." Troubleshooting a Fan Problem l System-status indicator is amber. l Systems management software issues a fan-related error message.
1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." 2. Turn on the system and attached peripherals. If an error messages does not appear, go to step 12. 3. Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" in your User's Guide. If the amount of memory installed matches the system memory setting, go to step 12. 4. Remove the bezel. See "Removing the Bezel." 5.
2. Open or remove the bezel. See "Removing the Bezel." 3. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." 4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5. Open the system. See "Opening the System." 6. Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board. 7.
1. 2. Try using a different CD that you know works properly. Enter the System Setup program and ensure that the drive's IDE or SCSI controller is enabled. See "Using the System Setup Program" in the User's Guide. 3. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." 4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5. Open or remove the bezel. See "Removing the Bezel.
11. Close the system. See "Closing the System." 12. Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals. 13. If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions. 14. If you cannot resolve the problem, see "Getting Help" for information on obtaining technical assistance.
If the problem persists, see "Getting Help." Troubleshooting an Integrated RAID Controller Problem l Error message indicates an integrated RAID controller problem. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1.
Problem l Error message indicates a RAID controller problem. l RAID controller performs incorrectly or not at all. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Run the appropriate online diagnostic test.
8. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9. Open the system. See "Opening the System." 10. Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Options." 11. Close the system. See "Closing the System." 12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13. Run the appropriate online diagnostic test.
11. Close the system. See "Closing the System." 12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13. Run the appropriate online diagnostic test. If the tests complete successfully, go to step 19. 14. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 15. Open the system. See "Opening the System." 16. Replace processor 1 with another processor of the same capacity.
Back to Contents Page Installing System Options Dell™ PowerEdge™ 2850 Systems Installation and Troubleshooting Guide System Fans Power Supplies Expansion-Card Cage Expansion Cards System Memory Processors System Battery Installing an Optional RAC Card This section describes how to remove and replace the following components: l Expansion cards l Memory upgrades l Microprocessor upgrades l RAC card This section also includes instructions for replacing the fans, power supplies, a
Replacing a Cooling Fan NOTE: The procedure for installing each individual fan is the same. 1. 2. Ensure that the fan handle is upright and lower the fan into its retention base until the fan is fully seated. Then lower the fan handle until it snaps into place. See Figure 6-1. Close the system. See "Closing the System" in "Troubleshooting Your System." Power Supplies The system is available with optional two hot-pluggable power supplies.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Open the system. See "Opening the System" in "Troubleshooting Your System." 3.
Expansion Cards The system is available with a PCI-X riser board or an optional PCI-X/PCI Express (PCIe) riser board. The PCI-X riser board provides three PCI-X expansion slots and the PCI-X/PCIe riser board provides one PCI-X expansion slot, one PCIe x4-lane expansion slot, and one PCIe x8-lane expansion slot Expansion Card Installation Guidelines PCI-X Riser Board Expansion Slots Slot 1 and slot 2 share the same bus. Slot 3 is on a separate bus.
4. Disconnect all expansion-card cables. 5. Remove the expansion-card cage. See "Removing the Expansion-Card Cage." 6. Position the expansion-card cage so that the riser board lies horizontally or vertically on your work surface. NOTE: The horizontal or vertical orientation of the riser board depends on the type of card that you are installing. The horizontal orientation of the riser board shown in Figure 6-4 is for reference only. 7.
7. a. Open the expansion-card latch. See Figure 6-4. b. Grasp the expansion card by its top corners, and carefully remove it from the expansion- card connector. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.
Total Memory DIMM_1A DIMM_1B DIMM_2A DIMM_2B DIMM_3A DIMM_3B 256 MB 256 MB none none none none none 1 GB 256 MB 256 MB 256 MB 256 MB none none 1 GB 512 MB 512 MB none none none none 2 GB 512 MB 512 MB 512 MB 512 MB none none 2 GB 1 GB 1 GB none none none none 3 GB 1 GB 1 GB 512 MB 512 MB none none 3 GB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 4 GB 1 GB 1 GB 1 GB 1 GB none none 4 GB 1 GB 1 GB 512 MB 512 MB 512 MB 512 MB 6 GB
NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. 6. Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket. When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed. 7.
NOTICE: The processor and heat sink can become extremely hot. Be sure the processor has had sufficient time to cool before handling. 3. Press the tab on the end of one of the heat-sink retention levers to disengage the lever, then lift the lever 90 degrees. See Figure 6-6. NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. Figure 6-6.
9. Unpack the new processor. If any of the pins on the processor appear bent, see "Getting Help." 10. Align the pin-1 corner of the processor with the pin-1 corner of the ZIF socket. See Figure 6-7. NOTE: Identifying the pin-1 corners is critical to positioning the processor correctly. Identify the pin-1 corner of the processor by locating the tiny gold triangle on one corner of the processor. Place this corner in the same corner of the ZIF socket identified by a corresponding triangle. 11.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Open the system. See "Opening the System" in "Troubleshooting Your System." 3. Lift up the memory airflow shroud. 4. Locate the battery socket. See Figure A-3. NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object.
2. Open the system. See "Opening the System" in "Troubleshooting Your System." 3. Remove the two system fans. See "Removing a Cooling Fan." 4. Remove the fan tray: a. Press the fan-tray release tab. See Figure 6-8. b. Lift the fan tray straight up and out of the system. Figure 6-8. Removing the Rear Fan Tray 5. Remove the plastic filler plug from the system back panel. See Figure 6-9. 6.
b. Align the alignment pin on the bottom of the fan tray with the alignment hole on the system board. c. Slide the fan tray straight down. d. Press the two left latches until the release tab securely snaps into its securing slot. Figure 6-10. Installing the Rear Fan Tray 10. Replace the two rear system fans. See "Replacing a Cooling Fan." 11. Close the system. See "Closing the System" in "Troubleshooting Your System." 12.
Back to Contents Page Installing Drives Dell™ PowerEdge™ 2850 Systems Installation and Troubleshooting Guide SCSI Interface Cables SCSI Configuration Information External SCSI Tape Drive SCSI Hard Drives Optical and Diskettes Drives Activating the Integrated RAID Controller Installing a RAID Controller Card Installing a SCSI Backplane Daughter Card Configuring the Boot Device Your system contains up to six 1-inch SCSI hard drives.
4. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 5. Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive. Installing an Internal SCSI Tape Drive NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information Guide. 1.
l l SCSI controller: ¡ Integrated SCSI controller ¡ Optional integrated RAID controller. See "Activating the Integrated RAID Controller." ¡ RAID controller card. See "Installing a RAID Controller Card.
If the drive has been online, the drive status indicator will blink green two times a second as the drive is powered down. When all indicators are off, the drive is ready for removal. See your operating system documentation for more information on taking the hard drive offline. 3. Open the hard-drive carrier handle to release the drive. See Figure 7-1. 4. Slide the hard drive out until it is free of the drive bay. See Figure 7-1.
4. Replace the bezel. See "Replacing the Bezel" in "Troubleshooting Your System." 5. Reconnect your system and peripherals to their electrical outlets, and turn on the system. Activating the Integrated RAID Controller CAUTION: Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. See the Product Information Guide for additional information.
12. Gently pull and hold open the RAID battery compartment tab, route the RAID battery cable through the bottom opening, and then lower the RAID battery into the compartment. See Figure 7-5. 13. Route the battery cable through the battery-cable securing clip and connect the battery cable to the RAID battery cable connector on the expansioncard riser board. See Figure 7-5. See Figure A-4 or Figure A-5 to locate the RAID battery cable connector on the expansion-card riser board. Figure 7-5.
1. Unpack the RAID controller card and prepare it for installation. For instructions, see the documentation accompanying the card. 2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3. Open the system. See "Opening the System" in "Troubleshooting Your System." 4. Install the RAID controller card. See "Installing an Expansion Card" in "Installing System Options." 5.
7. Reconfigure the SCSI cable connections to the SCSI backplane as necessary to operate the backplane as a 2/4 split backplane: l If a RAID controller card is not installed, connect the appropriate SCSI cables between the SCSI A and/or SCSI B connectors on riser board and the SCSI A or SCSI B connectors on backplane board to use either the integrated SCSI controller or optional integrated RAID controller in either a 1x6 or 2/4 split configuration.
Back to Contents Page Getting Help Dell™ PowerEdge™ 2850 Systems Installation and Troubleshooting Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Dell Contact Numbers Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the procedures in "Troubleshooting Your System." 2.
support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service sales@dell.com apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) l Electronic Information Service info@dell.com AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.
the system diagnostics. 4. 5. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
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