Dell™ PowerEdge™ 2970 Systems Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2007 Dell Inc. All rights reserved.
Contents 1 About Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . 12 . . . . . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . . 17 . . . . . . . . . . . . . . . . . . . . . . . 17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 . . . . . . . . . . . . . .
System Security Screen Exit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System and Setup Password Features. . . . . . . . . . . . . . . . . . . . . . 45 Using the System Password Using the Setup Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 48 Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . .
System Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing a System Fan . Replacing a Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SAS Controller Daughter Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Configuring the Boot Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 89 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Removing and Installing an Internal Tape Drive . . . . . . . . . . Removing and Replacing the Tape Drive Cable Retention Bracket System Memory . . . . . . . . .
System Board (Service-only Procedure) Removing the System Board Installing the System Board. 4 . . . . . . . . . . . . . . . . . . . 111 . . . . . . . . . . . . . . . . . . . . . . . 111 112 . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . 115 Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . . 115 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting the Microprocessors 5 . . . . . . . . . . . . . . . . . . . . Running the System Diagnostics . 135 . . . . . . . . . . . . . . . . . . . 135 . . . . . . . . . . . . . . . . . . . . . . . . . 135 When to Use the System Diagnostics Running the System Diagnostics . . . . . . . . . . . . . . . . . . . . . 135 . . . . . . . . . . . . . . . . . . . . . . . 136 System Diagnostics Testing Options.
Problems With Your Order . Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . 149 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 . . . . . . . . . . . . . . . . 149 Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 . . . . . . . . . . . . . . . . . . . . . .
Contents
About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.
Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel. Figure 1-1. Front-Panel Features and Indicators 1 2 3 4 5 6 7 8 9 Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors Item Indicator, Button, or Connector 1 Power-on indicator, power button Icon Description The power-on indicator lights when the system power is on.
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued) Item Indicator, Button, or Connector 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again. 4 LCD panel Provides system ID, status information, and system error messages.
Hard-Drive Indicator Codes The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See Figure 1-2. In RAID configurations, the drive-status indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off. Figure 1-2.
Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.
Back-Panel Features and Indicators Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-3.
Power Indicator Codes The power button on the front panel controls the power to the system from the system's power supplies. The power indicator lights green when the system is on. The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred (see Figure 1-4). Table 1-4 lists the power supply indicator codes. Table 1-4. Redundant Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational.
NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-5 lists the NIC indicator codes. Figure 1-5. NIC Indicators 1 1 link indicator 2 2 activity indicator Table 1-5. NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid link partner on the network.
LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-6 lists the LCD status messages that can occur and the probable cause for each message.
Table 1-6. LCD Status Messages (continued) Code Text Causes E1211 ROMB Batt RAID battery is either missing, Reseat the RAID battery bad, or unable to recharge due to connector. See "RAID Battery" on thermal issues. page 69, and "Troubleshooting System Cooling Problems" on page 123. E1214 ## PwrGd Specified voltage regulator has failed. E1216 Corrective Actions See "Getting Help" on page 147. E1217 E1218 PCI Rsr 5V PwrGd The 5V voltage regulator on the PCI riser has failed. E1226 PCI Rsr 1.
Table 1-6. 22 LCD Status Messages (continued) Code Text Causes E1311 RPM Fan Mod ## RPM of specified cooling fan is See "Troubleshooting System out of acceptable operating range. Cooling Problems" on page 123. E1313 Fan Redundancy The system is no longer fanredundant. Another fan failure will put the system at risk of overheating. E1410 CPU # IERR Processor # has had an internal See "Getting Help" on page 147. error (IERR) that is possibly, but not always, caused by a problem with the CPU.
Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E1421 CPU Init The system BIOS has reported a processor initialization error. See "Getting Help" on page 147. E1422 CPU Machine Chk The system BIOS has reported a machine check error. See "Getting Help" on page 147. E1610 PS # Missing No power is available from the See "Troubleshooting Power specified power supply; specified Supplies" on page 122. power supply is improperly installed or faulty.
Table 1-6. LCD Status Messages (continued) Code Text E1711 PCI PERR B## D## The system BIOS has reported a F## PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##. PCI PERR Slot # E1712 Causes The system BIOS has reported a PCI parity error on a component that resides in the specified PCIe slot.
Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E1810 HDD ## Fault The SAS subsystem has determined that hard drive ## has experienced a fault. See "Troubleshooting a Hard Drive" on page 129. E1811 HDD ## Rbld Abrt The specified hard drive has experienced a rebuild abort. E1812 HDD ## Removed The specified hard drive has been Information only. removed from the system. E1914 DRAC5 Conn2 Cbl DRAC 5 cable is missing or disconnected. Reconnect the cable.
Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E2017 Timer Fail Timer refresh failure. See "Getting Help" on page 147. E2018 Prog Timer Programmable interval timer error. See "Getting Help" on page 147. E2019 Parity Error Parity error. See "Getting Help" on page 147. E201A SIO Err SIO failure. See "Getting Help" on page 147. E201B Kybd Controller Keyboard controller failure. See "Getting Help" on page 147.
Table 1-6. LCD Status Messages (continued) Code Text Causes E2112 Mem Spare DIMM # The system BIOS has spared the See "Troubleshooting System memory because it has Memory" on page 124. determined that the memory had too many errors. "# & #" represents the DIMM pair implicated by the BIOS. I1910 Intrusion System cover has been removed. Information only. I1911 >3 ERRs Chk Log LCD overflow message. Check the SEL for details on the events.
Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD.
Table 1-7. System Messages Message Causes Corrective Actions Alert! Node interleaving disabled! Memory configuration does not support node interleaving. The memory configuration does not support node interleaving, or the configuration has changed (for example, a failed DIMM) so that node interleaving cannot be supported. The system will run but with reduced functionality. Ensure that the memory modules are installed in a configuration that supports node interleaving.
Table 1-7. System Messages (continued) Message Causes Diskette subsystem reset failed Faulty or improperly installed diskette Reseat diskette drive interface cable, or drive. power cable. If the problem persists, see "Troubleshooting a Diskette Drive" on page 126. Drive not ready Diskette missing from or improperly inserted in diskette drive.
Table 1-7. System Messages (continued) Message Causes Corrective Actions Manufacturing mode detected System is in manufacturing mode. Reboot to take the system out of manufacturing mode. Memory address line failure at address, read value expecting value Faulty or improperly installed memory See "Troubleshooting System Memory" modules. on page 124.
Table 1-7. System Messages (continued) Message Causes Corrective Actions PCIe Degraded Link Width Error: Embedded device Faulty system board or riser board. See "Getting Help" on page 147. Expected Link Width is n Actual Link Width is n PCIe Degraded Link Width Error: Integrated device Expected Link Width is n Actual Link Width is n PCIe Degraded Link Width Error: Slot n The specified PCIe device is faulty or For a SAS controller daughter card, improperly installed.
Table 1-7. System Messages (continued) Message Causes Corrective Actions PCIe Training Error: Slot n Faulty or improperly installed PCIe card in the specified slot. Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 72. If the problem persists, see "Getting Help" on page 147. Plug & Play Configuration Error Error encountered in initializing PCIe Install the NVRAM_CLR jumper and device; faulty system board. reboot the system. See Figure 6-1 for jumper location.
Table 1-7. System Messages (continued) Message Causes Corrective Actions The amount of system memory has changed Memory has been added or removed or a memory module may be faulty. If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See "Troubleshooting System Memory" on page 124.
Table 1-7. System Messages (continued) Message Causes Corrective Actions Warning! No micro code update loaded for processor n Micro code update failed. Update the BIOS firmware. See "Getting Help" on page 147. Faulty or improperly seated memory Warning: One or more faulty DIMMs found on CPUn module(s) used by CPUn. See "Troubleshooting System Memory" on page 124. Warning: The installed memory configuration is not optimal.
Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field. In many fields, you can also type the appropriate value.
Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2. System Setup Program Options Option Description System Time Sets the time on the system's internal clock.
Table 2-2. 40 System Setup Program Options (continued) Option Description Boot Sequence Determines the order in which the system searches for boot devices during system startup. Available options can include the diskette drive, CD drive, hard drives, and network. If you have installed a RAC, additional options such as virtual floppy and virtual CD-ROM may be present. NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.
Memory Information Screen Table 2-3 lists the descriptions for the information fields that appear on the Memory Information screen. Table 2-3. Memory Information Screen Option Description System Memory Size Displays the amount of system memory. System Memory Type Displays the type of system memory. System Memory Speed Displays the system memory speed. Video Memory Displays the amount of video memory. System Memory Testing Specifies whether system memory tests are run at system boot.
Table 2-4. CPU Information Screen (continued) Option Description Demand-Based Power Management (Disabled default) Enables or disables demand-based power management. When enabled, the CPU Performance State tables will be reported to the operating system; when disabled, the CPU Performance State tables will not be reported to the operating system. If any of the CPUs do not support demand-based power management, the field will become read-only, and automatically set to Disabled.
Table 2-5. Integrated Devices Screen Options (continued) Option Description IDE CD-ROM Controller Enables the integrated IDE controller. When set to Auto, each channel of the (Auto default) integrated IDE controller is enabled if IDE devices are attached to the channel and the external IDE controller is not detected. NOTE: This option will not appear on this menu screen if your system does not include this optional device.
Table 2-6. Serial Communication Screen Options (continued) Option Description External Serial Connector (COM1 default) Specifies whether COM1, COM2, or Remote Access Device has access to the external serial connector for serial communications. Failsafe Baud Rate (57600 default) Displays the failsafe baud rate used for console redirection when the baud rate cannot be negotiated automatically with the remote terminal. This rate should not be adjusted.
Table 2-7. System Security Screen Options (continued) Option Description Power Button (Enabled default) Turns system's power off and on. On an ACPI-compliant operating system, the system performs an orderly shutdown before power is turned off. The button is enabled in the System Setup program. When disabled, the button can only turn on system power. NOTE: You can still turn on the system by using the power button, even if the Power Button option is set to Disabled.
Using the System Password After a system password is assigned, only those who know the password have full use of the system. When the System Password option is set to Enabled, the system prompts you for the system password after the system starts. Assigning a System Password Before you assign a system password, enter the System Setup program and check the System Password option. When a system password is assigned, the setting shown for the System Password option is Enabled.
When the Password Status option is set to Unlocked, you have the option to leave the password security enabled or to disable the password security. To leave the password security enabled: 1 Turn on or reboot your system by pressing . 2 Type your password and press . To disable the password security: 1 Turn on or reboot your system by pressing . 2 Type your password and press .
Using the Setup Password Assigning a Setup Password You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password. If a character is illegal for password use, the system beeps. NOTE: The setup password can be the same as the system password.
Disabling a Forgotten Password See "Disabling a Forgotten Password" on page 145. Baseboard Management Controller Configuration The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely.
Using the System Setup Program
Installing System Components This section describes how to install the following system components: • Hard drives • Power supplies • System fans • SAS controller daughter card • RAID battery • Internal USB memory key connector • Expansion cards • Expansion card cage • Cooling shroud • Fan bracket • RAC card • Optical, diskette, and tape drives • System memory • Processors • System battery • Expansion-card riser boards • Sideplane board • SAS/SATA Backplane board • Contro
Inside the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. In Figure 3-1, the bezel and system cover are removed to provide an interior view of the system. Figure 3-1.
The system board holds the system's control circuitry and other electronic components. Several hardware options, such as the microprocessors and memory, are installed directly on the system board. The expansioncard cage containing the left riser accommodates one full-length and one half-length PCIe expansion cards, while the center riser accommodates one half-length PCIe expansion card. The system provides space for an optional optical drive.
Figure 3-2. Control Panel LCD With Bezel Installed 2 1 1 bezel 2 control panel LCD Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Press the tab at the left end of the bezel. 3 Rotate the left end of the bezel away from the system to release the right end of the bezel. 4 Pull the bezel away from the system. See Figure 3-3.
Figure 3-3. Removing the Front Bezel 2 1 1 bezel lock 2 control panel LCD Replacing the Front Bezel To replace the front bezel, perform the above steps in reverse. Opening and Closing the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Closing the System 1 Lift up the latch on the cover. 2 Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks and lays flush on the system chassis. See Figure 3-4. 3 Push down the latch to lever the cover into the closed position. 4 Rotate the latch release lock in a clockwise direction to secure the cover. Figure 3-4.
NOTE: All installed drives must be either SAS or SATA. Mixed drive configurations are not supported. NOTE: It is recommended that you use only drives that have been tested and approved for use with the SAS/SATA backplane board. You may need to use different programs than those provided with the operating system to partition and format SAS or SATA hard drives. NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive failure.
5 If you do not replace the hard drive, insert a drive blank in the vacated drive bay. See "Installing a Drive Blank" on page 57. NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. Installing a Hot-Plug Hard Drive NOTICE: When installing a hard drive, ensure that the adjacent drives are fully installed.
b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 Replace the front bezel, if it was removed in step 1. Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier Remove the four screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier.
Figure 3-6. Installing a SAS Hard Drive Into a SATAu Drive Carrier 3 2 1 1 screws (4) 2 drive carrier 3 hard drive Power Supplies Your system supports one or two power supplies rated at an output of 750 W. If only one power supply is installed, it must be installed in the left power supply bay (1). If two power supplies are installed, the second power supply serves as a redundant, hot-plug power source.
Removing a Power Supply NOTICE: The system requires one power supply for the system to operate normally. The system is in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source. Remove and replace only one power supply at a time in a system that is powered on. Operating the system with only one power supply installed and without a power supply blank installed for extended periods of time can cause the system to overheat.
Figure 3-7. Removing and Installing a Power Supply 1 2 3 1 locking tab 2 cable retention bracket 3 power-supply handle Replacing a Power Supply 1 With the power-supply handle in the extended position, slide the new power supply into the chassis. See Figure 3-7. 2 Rotate the handle down until it is completely flush with the power-supply faceplate and the orange snap engages. See Figure 3-7.
Installing the Power Supply Blank To install the power supply blank, insert the tab on the right edge of the blank into the slot in the power supply bay wall. Rotate the blank into the power supply bay and secure with the Phillips screw. System Fans The system includes four hot-pluggable cooling fans. Removing a System Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-8. Removing and Installing a Cooling Fan 2 3 1 1 fan bracket 2 fan handle 3 fan Replacing a Cooling Fan 1 Ensure that the fan handle is upright and lower the fan into its fan bracket until the fan is fully seated. Then lower the fan handle until it snaps into place. See Figure 3-8. 2 Close the system. See "Closing the System" on page 56.
SAS Controller Daughter Card Your system includes a dedicated slot on the sideplane for a SAS controller daughter card. The SAS controller provides the SAS storage subsystem for your system’s internal hard drives supporting either SAS or SATA hard drives. Both RAID and non-RAID versions of the controller are available for your system. The non-RAID SAS controller supports up to four SAS or SATA internal hard drives.
Figure 3-9. Installing a SAS Controller Daughter Card 4 3 2 5 1 6 7 8 1 SAS controller daughter card 2 sideplane 3 SAS controller daughter card socket 4 release tab 5 SAS controller daughter card battery connector (SAS RAID only) 6 SAS connector(s) (1 or 2) 7 SAS cable (1 or 2) 8 SAS RAID controller DIMM (SAS RAID only) 5 Attach the interface cable(s) to the SAS controller daughter card and to the backplane.
6 If you are installing a SAS RAID controller, install the RAID battery. See "Installing a RAID Battery" on page 69. Figure 3-10.
Figure 3-11. SAS RAID Controller Daughter Card Cabling 3 2 4 1 5 6 1 SAS RAID controller daughter card 2 SAS controller 0 3 SAS controller 1 4 backplane connector A (SAS_A) 5 backplane connector B (SAS_B) 6 SAS/SATA backplane Removing a SAS Controller Daughter Card 1 Disconnect any battery connectors if applicable. 2 Disconnect any SAS cables from the card.
RAID Battery Installing a RAID Battery 1 Insert the RAID battery into the battery carrier. See Figure 3-12. 2 Locate the battery bay to the right of the SAS daughter card on top of the hard drive bays. 3 Insert the battery carrier and RAID battery into the chassis battery carrier slots and connect the battery cable to the storage daughter card, ensuring that the battery carrier is aligned and fully seated in the slots. Figure 3-12.
Removing a RAID Battery 1 Disconnect the cable between the RAID battery and the SAS RAID controller daughter card. See Figure 3-12. 2 Press down and to the left on the battery carrier to disengage the carrier from the chassis battery carrier slots. 3 Gently pulling back the two guides holding the RAID battery into the battery carrier, draw out the RAID battery from the battery carrier. Configuring the Boot Device NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter.
6 Holding the sideplane in place, locate the USB connector on the sideplane (see Figure 6-4) and install the USB memory key onto the board. See Figure 3-13. 7 Replace the sideplane into the system. 8 Reconnect the optical drive cable, if present. 9 Reinstall the SAS controller card. See "Installing a SAS Controller Daughter Card" on page 65. 10 Close the system. See "Closing the System" on page 56. Figure 3-13.
Expansion Cards The system supports up to three PCI Express (PCIe) expansion cards. The PCIe left riser board provides one full-length PCIe x8-lane expansion slot and one half-length PCIe x4-lane expansion slot. The half-height center riser board features one PCIe x8-lane expansion slot. The three expansion card slots are on separate buses. Expansion Card Installation Guidelines To identify expansion slots, see "Expansion-Card Riser-Board Components and PCIe Buses" on page 144.
Figure 3-14. Installing an Expansion Card 2 3 4 5 1 1 front card guide 2 expansion-card connector 4 expansion card 5 expansion-card guide latch 3 card-edge connector 6 Connect any expansion-card cables for the new card. See the documentation that came with the card for information about its cable connections. 7 Close the system. See "Closing the System" on page 56.
Removing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 55.
Figure 3-15. Removing and Installing the Cooling Shroud 2 3 1 4 5 1 shroud pivots (2) 2 cooling shroud 4 shroud hinges (2) 5 fan bracket 3 cable tabs Installing the Cooling Shroud 1 Align the hinges on the shroud with the pivots located on each end of the fan bracket. See Figure 3-15. 2 Lower the shroud straight down into the system until the hinges snap into place on the pivots. 3 Rotate the shroud down over the processor(s) and memory modules.
Fan Bracket Removing the Fan Bracket CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 55.
Figure 3-16. Removing and Installing the Fan Bracket 2 1 1 3 release latch 2 fan bracket 3 tabs (2) Replacing the Fan Bracket 1 Insert the two tabs on the right side of the fan bracket into the two slots on the system board tray. 2 Rotate the left end of the fan bracket down into the system until the release latch and plastic clip fully engage. 3 Reinstall the SAS controller daughter card. See "Installing a SAS Controller Daughter Card" on page 65. 4 Replace the fans in the fan bracket.
NOTE: You must remove all expansion cards from the expansion-card cage before removing the expansion-card cage from the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 55. 3 Disconnect all expansion-card cables. 4 Remove any expansion cards from the expansion-card cage. See "Removing an Expansion Card" on page 74. 5 Press the two blue release latches on the expansion-card cage.
Replacing the Expansion-Card Cage CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Align the guides on each end of the expansion-card cage with the pins on the system board, and lower the cage. See Figure 3-17. 2 Install any expansion cards.
Figure 3-18. Installing and Removing a RAC Card 3 4 2 1 7 5 6 1 RAC-card connectors (2) 2 RAC-card cables (2) 3 retention standoff hole 4 RAC card 5 retention standoff 6 support standoff holes (2) 7 support standoffs (2) 5 Pull back slightly on one of the blue retention standoff tabs and gently work the edge of RAC card off of the standoff. Repeat for the other retention standoff. 6 Angle the free end of the RAC card up and pull the card away from the support standoffs.
Installing a RAC Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 55.
Removing the Optical Drive from the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System" on page 55.
Installing the Optical Drive 1 Align the optical drive tray with its opening in the front panel. See Figure 3-19. 2 Slide in the drive tray until the tray snaps into place. 3 Connect the optical drive cable and the power cable to the back of the drive tray. 4 Close the system. See "Closing the System" on page 56. 5 Replace the bezel. See "Replacing the Front Bezel" on page 55. 6 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
Installing an Optical Drive Into the Optical Drive Tray 1 With the optical drive at a slight angle to the drive tray, lower the right side of the optical drive down onto the right side of the drive tray. See Figure 3-20. 2 Lower the left side of the optical drive and press the drive down into the tray until it snaps into place. 3 Rotate the interposer board toward the tray and connector the interposer connector to the optical drive connector.
Figure 3-21. Installing and Removing the Diskette Drive From the System 2 3 1 1 diskette drive carrier 2 release tabs (2) 3 media bay Installing the Diskette Drive Into the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
4 Connect the diskette-drive interface cable to the connector on the rear of the diskette drive. If not already done, use the following procedure to attach the other end of the ribbon cable to the system board. a Remove the fan bracket using the procedure in "Removing the Fan Bracket" on page 76. b Locate the diskette-drive connector (FLOPPY) on the system board. See Figure 6-2. c Carefully pry the locking bar on the FLOPPY connector into the unlocked position.
Figure 3-22. Installing and Removing the Diskette Drive Into and From the Drive Carrier 2 3 4 1 1 diskette drive tray 4 diskette drive release tabs (2) 2 shim 3 diskette drive Installing the Diskette Drive Into the Drive Carrier 1 Align the back of the diskette drive with the back of the carrier. 2 Add the shim to the drive. 3 Gently push the drive into the carrier until it pops in securely. See Figure 3-22.
2 Open the system. See "Opening the System" on page 55. 3 Remove the tape drive carrier from the media bay by squeezing the release tabs on either side of the carrier down and forward, sliding the carrier gently from the bay. See Figure 3-23. Figure 3-23.
Figure 3-24. Removing and Installing an Internal Tape Drive 1 2 3 4 1 tape drive rails (2) 4 screws (4) 2 tape drive 3 rail release tabs (2) 8 Route the tape drive's interface cable through the tape drive cable retention bracket. See Figure 3-25. 9 Connect the tape drive interface cable to the drive controller connector: • For a SCSI tape drive, connect the cable to the port on the SCSI controller card in the expansion slot.
To remove the tape drive cable retention bracket, gently draw the blue release latch toward the center of the system while sliding the cable retention bracket toward the front of the system and disengaging the bracket from the chassis wall. See Figure 3-25. To replace the bracket, align the bracket clips with their slots on the chassis wall, then slide the bracket toward the back of the system until all the clips and the blue release latch are fully engaged. Figure 3-25.
System Memory You can upgrade your system memory to a maximum of 32 GB (for a one-processor configuration) or 64 GB (for a two-processor configuration) by installing 667-MHz registered parity DDR-II memory modules (DIMMs) in sets of 512-MB, 1-GB, 2-GB, 4-GB, or 8-GB (when available) modules. The memory sockets are located on the system board under the cooling shroud and are split into two separate groups of four sockets each. Each four-socket group is adjacent to its respective processor.
Table 3-1.
When enabled, memory sparing allocates and reserves ranks of memory from the installed DIMMs to act as spare memory in the event of a memory channel failure. A memory channel uses paired DIMMs; for memory sparing to work, DIMMs must be paired as spares also. Memory sparing allocates only the first rank of memory of a DIMM. For a single-rank DIMM, the entire capacity of the DIMM must be allocated for sparing along with the adjacent single-rank DIMM to spare a memory channel.
Installing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 55.
6 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has two alignment keys that allows you to install the memory module in the socket in only one way. 7 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket.
5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-26. 6 Replace the memory cooling shroud. See "Installing the Cooling Shroud" on page 75. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 7 Close the system. See "Closing the System" on page 56.
Figure 3-27. Installing and Removing the Heat Sink 2 1 1 heat sink 2 heat-sink retention screws (2) 6 Wait 30 seconds for the heat sink to loosen from the processor. 7 Loosen the other heat-sink retention screw. 8 Gently lift the heat sink off of the processor and set the heat sink aside. NOTE: Lay the heat sink on its side to avoid contaminating the thermal adhesive on the bottom of the heat sink. NOTICE: The processor is held in its socket under strong pressure.
Figure 3-28. Installing and Removing a Processor 3 2 1 4 7 6 5 1 notch in processor (2) 2 processor 3 ZIF socket shield 4 socket-release lever 5 ZIF socket 6 processor shield 7 socket key (2) 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
4 Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when you turn it on. When placing the processor in the socket, be careful not to bend the pins in the socket. Avoid touching the socket pins or the pads on the processor when handling the processor or the system board. a If the release lever on the processor socket is not positioned all the way up, move it to that position.
System Battery The system battery is a 3.0-volt (V), coin-cell battery. Replacing the System Battery CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.
Figure 3-29. Replacing the System Battery 1 2 3 1 positive side of battery connector 2 system battery 3 negative side of battery connector NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 5 Install the new system battery. a Support the battery connector by pressing down firmly on the positive side of the connector.
Expansion-Card Riser Boards Removing the Left Expansion-Card Riser Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system.
Figure 3-30. Replacing the Left Riser Board 4 5 3 2 1 6 1 riser release pin 2 expansion-card rail 3 expansion-card cage 4 riser securing tabs (6) 5 tab slots (3) 6 tab notches (3) Installing the Left Riser Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Removing the Center Riser Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Press the blue release tab in the center of the center riser to release the board from the system board socket while easing both ends of the riser upward.
Sideplane Board Removing the Sideplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 55.
Figure 3-32.
Installing the Sideplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Figure 3-33. SAS/SATA Backplane Board Removal 3 2 1 4 5 1 drive carrier 2 SAS-backplane board release pin 4 securing slots (12) 5 securing tabs (12) 3 SAS/SATA backplane board Installing the SAS/SATA Backplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
6 Reinstall the hard drives. See "Installing a Hot-Plug Hard Drive" on page 58. NOTE: Reinstall the hard drives in the same drive bays from which they were removed. 7 If applicable, reconnect the optical drive power cable to the backplane board. See "Installing the Optical Drive" on page 83. 8 Close the system. See "Closing the System" on page 56.
Figure 3-34. Control Panel Removal 5 4 3 6 2 1 7 1 display module label 2 display module securing screws (2) 3 display module 4 display module cable 5 control panel cable 6 control panel circuit board 7 control-panel circuit board securing screws (3) Installing the Control Panel Assembly 1 Insert the display module into the chassis cutout and secure with the two Torx screws. 2 Affix the display module label to the display module.
7 Reconnect the system to the power source and turn on the system and attached peripherals. 8 If applicable, install the bezel. System Board (Service-only Procedure) Removing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Figure 3-35. System Board Removal 1 2 3 4 1 system-board tray riser release pin 4 system-board securing tabs 2 system board 3 system-board tray Installing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
5 Reinstall the TOE key, if applicable. See Figure 6-2 for the TOE key’s location. 6 Replace the heatsink(s) and microprocessor(s). See "Installing a Processor" on page 98. 7 Replace the memory modules. See "Installing Memory Modules" on page 94. 8 If applicable, replace the RAC card. See "Installing a RAC Card" on page 81. 9 Replace the fan bracket. See "Replacing the Fan Bracket" on page 77. 10 Replace the fans. See "Replacing a Cooling Fan" on page 64. 11 Replace the cooling shroud.
Installing System Components
Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 116. Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.
Troubleshooting the Video Subsystem Problem • Monitor is not working properly. • Video memory is faulty. Action 1 Check the system and power connections to the monitor. 2 Swap the monitor with another working monitor to see if this resolves the problem. 3 Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector.
3 Swap the faulty keyboard with a working keyboard. If the problem is resolved, replace the faulty keyboard. 4 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. If the problem is not resolved, see "Getting Help" on page 147. Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test.
3 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on page 119. Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port.
7 Turn on the system and the USB device. If the problem is resolved, replace the USB device. If the problem persists, see "Getting Help" on page 147. Troubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 136. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 19. • If the link indicator does not light, check all cable connections.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening and Closing the System" on page 55.
4 Close the system. See "Opening and Closing the System" on page 55. 5 Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 136. If the tests fail, see "Getting Help" on page 147. Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 135. 2 Locate the faulty power supply.
Troubleshooting a Fan Problem • System-status indicator is amber. • Systems management software issues a fan-related error message. • Front panel LCD indicates a problem with the fan. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 If the system is operational, run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135.
14 If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module. Otherwise, swap the memory module in the first DIMM socket with a module of the same type and capacity that is known to be good. See "Installing Memory Modules" on page 94. 15 Close the system. See "Closing the System" on page 56. 16 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
14 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 15 Run the appropriate online diagnostic test to see whether the diskette drive works correctly. If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty. Continue to the next step. If the tests fail, see "Getting Help" on page 147. 16 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
8 Close the system. See "Opening and Closing the System" on page 55. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 147.
11 For internal tape drives, check the internal interface cable connections. • For a SCSI tape drive, ensure that the interface cable is properly routed and fully connected to the SCSI controller expansion card. • For a SATA tape drive, ensure that the interface cable is properly routed and fully connected to the SATA port on the system board. 12 Close the system. See "Opening and Closing the System" on page 55.
b Ensure that the hard drive has been configured correctly for the RAID. c Exit the configuration utility and allow the system to boot to the operating system. 6 Ensure that the required device drivers for your controller daughter card are installed and are configured correctly. See the operating system documentation for more information. NOTICE: Do not perform the following step if you have a SAS RAID controller daughter card.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135.
Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. Problem • Error message indicates a problem with an expansion card. • Expansion card performs incorrectly or not at all. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
e Run the appropriate diagnostic test. If the tests fail, see "Getting Help" on page 147. Troubleshooting the Microprocessors Problem • Error message indicates a processor problem. • Front-panel status LCD indicates a problem with the processors or system board. • A heat sink is not installed for each processor. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
16 Replace processor 1 with another processor of the same capacity. See "Processors" on page 96. 17 Close the system. See "Opening and Closing the System" on page 55. 18 Run the appropriate online diagnostic test. If the tests complete successfully, replace processor 1. See "Getting Help" on page 147. 19 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 20 Open the system. See "Opening and Closing the System" on page 55.
Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program). 1 As the system boots, press during POST.
Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device. You can set the following options: • Non-Interactive Tests Only — When checked, runs only tests that require no user intervention. • Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option. • Show Ending Timestamp — When checked, time stamps the test log. • Test Iterations — Selects the number of times the test is run.
Running the System Diagnostics
Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. NOTE: To access the jumpers, remove the cooling shroud by lifting the release latch and sliding the shroud towards the front of the system. See Figure 3-15.
Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper Setting NVRAM_CLR Description (default) The configuration settings are retained at system boot. The configuration settings are cleared at the next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system. Remove the jumper before restoring the configuration information.) PWRD_EN (default) The password feature is enabled.
System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of system board connectors. Figure 6-2.
Table 6-2.
SAS/SATA Backplane Board Connectors Figure 6-3 shows the location of the connectors on the SAS/SATA backplane board. Figure 6-3.
Sideplane Board Connectors See Figure 6-4 for the location and description of connectors on the sideplane board. Figure 6-4.
Figure 6-5. PCIe Left Expansion-Card Riser Board Components 1 2 3 4 5 1 riser release pin 2 slot 2 PCIe x8 lane width (fulllength) 4 pin guide (2) 5 system board connector 3 slot 3 PCIe x4 lane width (halflength) Figure 6-6.
NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information Guide. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening and Closing the System" on page 55. 3 Remove the jumper plug from the password jumper. See Figure 6-1 to locate the password jumper (labeled "PWRD_EN") on the system board. 4 Close the system.
Getting Help Technical Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "Troubleshooting Your System" on page 115. 2 Run the system diagnostics and record any information provided. 3 Make a copy of the Diagnostics Checklist, and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.
www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) • Electronic Quote Service apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.
Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.
Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer.
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Peripherals: Expansion cards: Are you connected to a network? Yes No Network, version, and network card: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file.
Contacting Dell You can contact Dell through the Internet and by phone: • For support through the web, go to support.dell.com. • For worldwide support through the web, use the Choose A Country/Region menu near the bottom of the page, or see the web addresses listed in the following table. • For support by e-mail, see the e-mail addresses listed in the following table. NOTE: Toll-free numbers are for use within the country for which they are listed.
Country (City) International Access Code Country Code City Code Service Type Aruba Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com.aw la-techsupport@dell.com Technical Support, Customer Service, Sales Australia (Sydney) Online Support International Access Code: 0011 toll-free: 800-1578 support.ap.dell.com support.ap.dell.
Country (City) International Access Code Country Code City Code Service Type Belgium (Brussels) Online Support International Access Code: 00 General Support 02 481 92 88 Country Code: 32 General Support Fax 02 481 92 95 City Code: 2 Customer Service 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com www.dell.com/bm la-techsupport@dell.
Country (City) International Access Code Country Code City Code Service Type Canada (North York, Ontario) Online Order Status International Access Code: 011 Online Support AutoTech (automated Hardware and Warranty Support) Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.ca/ostatus support.ca.dell.
Country (City) International Access Code Country Code City Code Service Type China (Xiamen) Online Support Country Code: 86 Technical Support E-mail support.dell.com.cn/email City Code: 592 Customer Service E-mail customer_cn@dell.com Technical Support Fax support.dell.com.
Country (City) International Access Code Country Code City Code Service Type Costa Rica Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/cr la-techsupport@dell.com Technical Support, Customer Service, Sales Czech Republic (Prague) Online Support International Access Code: 00 Country Code: 420 0800-012-0231 support.euro.dell.com czech_dell@dell.
Country (City) International Access Code Country Code City Code Service Type El Salvador Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/sv la-techsupport@dell.com Technical Support, Customer Service, Sales Finland (Helsinki) Online Support International Access Code: 990 800-6132 support.euro.dell.com fi_support@dell.
Country (City) International Access Code Country Code City Code Service Type Germany (Frankfurt) Online Support International Access Code: 00 support.euro.dell.com tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Service Type Hong Kong Online Support International Access Code: 001 Country Code: 852 160 Getting Help Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.ap.dell.com support.dell.com.
Country (City) International Access Code Country Code City Code Service Type India Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.ap.dell.com Portable and Desktop Support Desktop Support E-mail india_support_desktop@dell.com Portable Support E-mail india_support_notebook@dell.com Phone Numbers 080-25068032 or 080-25068034 or your city STD code + 60003355 or toll-free: 1-800-425-8045 Server Support E-mail Phone Numbers india_support_Server@dell.
Country (City) International Access Code Country Code City Code Service Type Ireland (Cherrywood) Online Support International Access Code: 00 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Service Type Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address Italy (Milan) Online Support International Access Code: 00 Home and Small Business Country Code: 39 Technical Support 02 577 826 90 City Code: 02 Customer Service 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 support.euro.dell.
Country (City) International Access Code Country Code City Code Service Type Japan (Kawasaki) Online Support International Access Code: 001 Technical Support – Dimension and Inspiron Country Code: 81 City Code: 44 Technical Support outside of Japan – Dimension and Inspiron Technical Support – Dell Precision, OptiPlex, and Latitude toll-free: 0120-198-226 81-44-520-1435 toll-free: 0120-198-433 81-44-556-3894 Technical Support – Dell PowerApp, Dell PowerEdge, Dell PowerConnect, and Dell PowerVault t
Country (City) International Access Code Country Code City Code Service Type Korea (Seoul) Online Support International Access Code: 001 Technical Support, Customer Service toll-free: 080-200-3800 Country Code: 82 Technical Support – Dimension, PDA, Electronics, and Accessories toll-free: 080-200-3801 Sales toll-free: 080-200-3600 City Code: 2 Latin America Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.ap.dell.
Country (City) International Access Code Country Code City Code Service Type Mexico Online Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/mx la-techsupport@dell.
Country (City) International Access Code Country Code City Code Service Type Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address Norway (Lysaker) Online Support International Access Code: 00 Technical Support 671 16882 Country Code: 47 Relational Customer Service 671 17575 Home/Small Business Customer Service 23162298 Switchboard 671 16800 support.euro.dell.com Fax Switchboard Panama Online Support 671 16865 www.dell.com/pa la-techsupport@dell.
Country (City) International Access Code Country Code City Code Service Type St. Kitts and Nevis Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/kn la-techsupport@dell.com Technical Support, Customer Service, Sales St. Lucia Online Support toll-free: 1-866-540-3355 www.dell.com/lc la-techsupport@dell.com Technical Support, Customer Service, Sales St. Vincent and the Grenadines Online Support toll-free: 1-866-464-4352 www.dell.
Country (City) International Access Code Country Code City Code Service Type South Africa (Johannesburg) Online Support International Access Code: Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com dell_za_support@dell.
Country (City) International Access Code Country Code City Code Service Type Switzerland (Geneva) Online Support International Access Code: 00 Taiwan Technical Support – Home and Small Business 0844 811 411 Technical Support – Corporate 0844 822 844 Customer Service – Home and Small Business 0848 802 202 Customer Service – Corporate 0848 821 721 Main 0848 335 599 Fax 022 799 01 90 Sales 022 799 01 01 Online Support International Access Code: 002 Country Code: 886 support.euro.dell.
Country (City) International Access Code Country Code City Code Service Type Turks and Caicos Islands Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/tc la-techsupport@dell.com Technical Support, Customer Service, Sales U.K. (Bracknell) Online Support toll-free: 1-877-441-4735 support.euro.dell.com International Access Code: 00 dell_direct_support@dell.com Country Code: 44 Customer Service Online City Code: 1344 Sales support.euro.dell.
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Country (City) International Access Code Country Code City Code Service Type U.S. Virgin Islands Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/vi la-techsupport@dell.com Technical Support, Customer Service, Sales Venezuela Online Support toll-free: 1-877-702-4360 www.dell.com/ve la-techsupport@dell.
Getting Help
Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
cm — Centimeter(s). DIN — Deutsche Industrie Norm. cmos — Complementary metal-oxide semiconductor. directory — Directories help keep related files organized on a disk in a hierarchical, “inverted tree” structure. Each disk has a “root” directory. Additional directories that branch off the root directory are called subdirectories. Subdirectories may contain additional directories branching off them.
expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file storage. The Microsoft® Windows® operating systems can optionally use a FAT file system structure.
KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. MAC address — Media Access Control address. Your system’s unique hardware number on a network. KBps — Kilobyte(s) per second. mAh — Milliampere-hour(s). key combination — A command requiring you to press multiple keys at the same time (for example, ). Mb — Megabit(s); 1,048,576 bits. kg — Kilogram(s); 1000 grams. MB — Megabyte(s); 1,048,576 bytes.
NTFS — The NT File System option in the Windows 2000 operating system. NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a block of data. partition — You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives.
ROMB — RAID on motherboard. rpm — Revolutions per minute. RTC — Real-time clock. SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM — Synchronous dynamic random-access memory. sec — Second(s). serial port — An I/O port used most often to connect a modem to your system.
UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable. UPS — Uninterruptible power supply. A battery-powered unit that automatically supplies power to your system in the event of an electrical failure. USB — Universal Serial Bus.
Glossary
Index A alert messages, 36 B back-panel features, 17 baseboard management controller See BMC. battery (RAID) installing, 69 battery (system) replacing, 100 troubleshooting, 122 bezel, 53 blank hard drive, 57 power supply, 62 BMC configuring, 49 keystrokes, 12 boot device configuring, 70 C cabling diskette drive, 86 optical drive, 81 RAC card, 81 cabling (continued) SAS controller card, 67-68 tape drive, 89 CD/DVD drive See optical drive.
Index E error messages, 37 expansion cards See PCIe expansion cards.
messages (continued) status LCD, 20 system, 28 warning, 35 PCIe expansion cards (continued) riser boards, 144 troubleshooting, 132 microprocessor See processor.
Index replacing (continued) tape drive cable retention bracket, 89 S safety, 115 SAS configuration utility keystroke, 12 SAS controller card cabling, 67-68 installing, 65 removing, 68 SAS/SATA backplane board connectors, 143 installing, 108 removing, 107 SATA tape drive See tape drive. SCSI tape drive See tape drive.
V video back-panel connector, 17 front-panel connectors, 13 troubleshooting, 117 W warning messages, 35 warranty, 11 Index 187
Index 188 Index
