Users Guide

support.dell.com Checking Inside the System 7-15
12. Reboot the system, and observe the monitor screen and the indicators on the
keyboard.
Is the problem resolved?
Ye s . You have fixed the problem.
No. Go to step 13.
13. Repeat steps 10 through 12 for each DIMM installed.
Is the problem resolved?
Ye s . You have fixed the problem.
No. Go to step 14.
14. Run the system memory test in the Dell Diagnostics.
Did the test run successfully?
Ye s . You have fixed the problem.
No. See Chapter 10, “Getting Help,” for instructions on obtaining technical
assistance.
Troubleshooting the Video Subsystem
Troubleshooting video problems involves determining which of the following items is
the source of the problem: the monitor, the monitor interface cable, the video
memory, or the video logic of the system.
The following procedure troubleshoots problems with the video memory and video
logic only. Before you begin, perform the procedure in “Troubleshooting the
Monitor” in Chapter 6, “Checking the Equipment,” to determine whether or not the
monitor is the source of the problem.
To troubleshoot the video subsystem, run the video tests in the Dell Diagnostics.
Did the tests run successfully?
Ye s . The problem is not related to video hardware. Go to Chapter 4, “Finding
Software Solutions.”
No. The integrated video controller is faulty. See Chapter 10, “Getting Help,” for
instructions on obtaining technical assistance.
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