Users Guide

support.dell.com Getting Help 10-5
Figure 10-1. Diagnostics Checklist
Name: ______________________________________________________________Date: ______________________
Address: ________________________________________________________Phone number: _________________
Service tag (bar code on the back of the system): ____________________________________________________
Express Service Code: ___________________________________________________________________________
Return Material Authorization Number (if provided by Dell support technician): ___________________________
Operating system and version: _____________________________________________________________________
Peripherals: ____________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Expansion cards:_________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Are you connected to a network? yes no
Network, version, and network card: _______________________________________________________________
Programs and versions: ___________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
See your operating system documentation to determine the contents of the system’s start-up files. If the
system is connected to a printer, print each file. Otherwise, record the contents of each file before
calling Dell.
Error message, beep code, or diagnostic code: ______________________________________________________
Description of problem and troubleshooting procedures you performed: ________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Diagnostics Checklist
4D338bk0.book Page 5 Wednesday, August 12, 2015 12:40 PM