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Information in this document is subject to change without notice. 1996-1997 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Safety Instructions U se the following safety guidelines to help protect your computer system from potential damage and to ensure your own personal safety. 3. While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components. When Working Inside the Computer WARNING: The power supplies in this computer system produce high voltages and energy hazards, which can cause bodily harm.
microprocessor. You can do so by touching an unpainted metal surface on the computer chassis. As you continue to work inside the computer, periodically touch an unpainted metal surface to remove any static charge your body may have accumulated.
Preface About This Guide provides information on removing the computer covers and front bezel. This guide provides directions for trained service technicians who are installing system upgrade options in a Dell PowerEdge 6100/200 computer system or are troubleshooting problems that have temporarily disabled a system. Before calling for technical assistance, follow the recommended procedure(s) in this guide to solve most hardware and software problems yourself.
Other Documentation You May • Documentation is included with any options you purchase separately from the system, such as the Dell PowerEdge Expandable RAID Controller host adapter. This documentation includes information that you need to configure and install these options in the Dell computer. Installation instructions for the options are included in the system documentation.
Typographical Conventions • Keycaps, the labeling that appears on the keys on a keyboard, are enclosed in angle brackets. Syntax lines consist of a command and all its possible parameters. Commands are displayed in lowercase bold; variable parameters (those for which you substitute a value) are displayed in lowercase italics; constant parameters are displayed in lowercase bold. The brackets indicate items that are optional.
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Contents Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Chapter 2 Checking the Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Backing Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Basic Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 5 Running the System Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Features of the System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 When to Use the System Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Starting the System Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 How to Use the System Diagnostics . . . . . . . . . . . . . . . . . . .
Video Test Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Subtests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Why Run a Video Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Keyboard Test Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13 Subtests . . . . . . . . . . .
Inside the Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4 Responding to a Dell HIP Alert Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6 Troubleshooting a Wet Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6 Troubleshooting a Damaged Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7 Troubleshooting the RTC Chip . . . . . . . . . . . .
Chapter 9 Installing Drives in the External Bays . . . . . . . . . . . . . . . . . . . . . . 9-1 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2 Removing and Replacing Front-Panel Inserts . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3 Connecting the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3 DC Power Cables . . . . . . . . . . . . . . . . . . . . . . . . .
Dell Diagnostics Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . TechFax Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Automated Order-Status System . . . . . . . . . . . . . . . . . . . . .
640 x 480 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-5 320 x 200 256-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . .B-6 640 x 480 256-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . .B-6 800 x 600 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-6 800 x 600 256-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 7-7. Figure 7-8. Figure 7-9. Figure 8-1. Figure 8-2. Figure 8-3. Figure 8-4. Figure 8-5. Figure 8-6. Figure 8-7. Figure 8-8. Figure 8-9. Figure 8-10. Figure 8-11. Figure 8-12. Figure 8-13. Figure 9-1. Figure 9-2. Figure 9-3. Figure 9-4. Figure 9-5. Figure 9-6. Figure 9-7. Figure 10-1. Figure 10-2. Figure 10-3. Figure 10-4. Figure B-1. Figure B-2. Figure B-3. Figure B-4. Figure C-1. Figure C-2. Figure C-3. Figure C-4. xviii Power Supply Features . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tables Table 2-1. Table 3-1. Table 3-2. Table 3-3. Table 4-1. Table 5-1. Table 5-2. Table 7-1. Table 8-1. Table 8-2. Table 11-1. Table 11-2. Table 11-3. Table B-1. Table C-1. Table C-2. Table C-3. Table C-4. Table C-5. Boot Routine Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 System Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Tables Table 2-1. Table 3-1. Table 3-2. Table 3-3. Table 4-1. Table 5-1. Table 5-2. Table 7-1. Table 8-1. Table 8-2. Table 11-1. Table 11-2. Table 11-3. Table B-1. Table C-1. Table C-2. Table C-3. Table C-4. Table C-5. Boot Routine Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 System Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DELL CONFIDENTIAL xxiv Preliminary 12/17/96
Chapter 2 Checking the Basics I f a Dell PowerEdge 6100 computer system is not working as expected, start your troubleshooting with the procedures in this chapter. This chapter guides you through some initial checks and procedures that can solve basic computer problems. It can also direct you to the appropriate chapter in this guide for detailed troubleshooting information and procedures to solve more complex problems. under the SNMP trap log icon.
6. Verify the settings in the system setup program as explained in “The System Setup Program” later in this chapter. Is the problem resolved? Yes. The system configuration information was incorrect. You have fixed the problem. No. Continue to step 7. 7. 2-2 Run the system diagnostics as described in Chapter 5.
upper SCSI output slot mouse connector keyboard connector serial port 2 connector serial port 1 connector parallel port connector video connector security cable slot AC power receptacle SMB connector lower SCSI output slot Figure 2-1.
diskette-drive access indicator power switch power indicator reset button hard-disk drive online indicator (6) hard-disk drive activity indicator (6) hard-disk drive failure indicator (6) Figure 2-2. Front Panel Switches and Controls Complete the following procedure to check all the connections and switches: 1. 2. 4. Does the lamp get power? Turn off the system, including any attached peripherals (such as the monitor, keyboard, printer, external drives, scanners, or plotters).
8. Look and Listen Is the keyboard operating properly? Yes. Continue to step 9. No. Go to “Troubleshooting the Keyboard” in Chapter 6. 9. Looking at and listening to the system is important in determining the source of a problem. Look and listen for the indications described in Table 2-1. Is the mouse or printer operating properly? Yes. Continue with “Look and Listen” next in this chapter. No. Go to “Troubleshooting I/O Ports” in Chapter 6. . Table 2-1.
Table 2-1. Boot Routine Indications (continued) Look/Listen for: Action An unfamiliar constant scraping or grinding sound when you access a drive Make sure the sound is not caused by the application program you are running. The sound could be caused by a hardware malfunction. See Chapter 11, “Getting Help,” for instructions on getting technical assistance from Dell.
Chapter 3 Messages and Codes A Table 3-1. System Messages pplication programs, operating systems, and the computer itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor screen or a beep code may sound.
Table 3-1. System Messages (continued) Table 3-1.
Table 3-1. System Messages (continued) Table 3-1.
Table 3-1. System Messages (continued) Code Message 0986 System Reset caused by Watchdog Timer 0987 Bus Time-out NMI in Slot NA Power supply paralleling board firmware download failed System backplane firmware download failed NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. System Beep Codes When errors occur during a boot routine that cannot be reported on the monitor, the computer may emit a series of beeps that identify the problem.
Diagnostics Messages When you run a test group or subtest in the system diagnostics, an error message may result. These particular error messages are not covered in this chapter. Record the message on a copy of the Diagnostics Checklist found in Appendix A; then see Chapter 11, “Getting Help,” for instructions on obtaining technical assistance.
3-6 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide
Chapter 4 Finding Software Solutions B ecause most computers have several application programs installed in addition to the operating system, isolating a software problem can be confusing. Software errors can also appear to be hardware malfunctions at first.
Input Errors If a specific key or set of keys is pressed at the wrong time, a program may give you unexpected results. See the documentation that came with the application program to make sure that the values or characters you are entering are valid. Make sure that the operating environment is set up to accommodate the programs you use. Keep in mind that whenever you change the parameters of the computer’s operating environment, you may affect the successful operation of the programs.
Chapter 5 Running the System Diagnostics U nlike many diagnostic programs, Dell’s system diagnostics helps you check the computer’s hardware without any additional equipment and without destroying any data. By using the diagnostics, you can have confidence in the computer system’s operation. And if you find a problem you cannot solve by yourself, the diagnostic tests can provide you with important information you will need when talking to Dell’s service and support personnel.
Starting the System Diagnostics The system diagnostics is run directly from the Dell Server Assistant CD. See Chapter 2, “Using the Dell Server Assistant CD” in the system User’s Guide for more information about the CD. Follow these steps to run the diagnostics from the Dell Server Assistant CD: 1. Turn on the computer. 2. Boot the system from the Dell Server Assistant CD. To boot from the CD, insert the CD into the CD-ROM drive and press the reset button.
How to Use the System • On the left side of the screen, the Available Test Groups area lists the diagnostic test groups in the order they will run if you select All from the Run menu category. Press the up- or down-arrow key to highlight a test group. • On the right side of the screen, the System Configuration area lists the computer’s current hardware settings. • Two lines at the bottom of the screen make up the menu area.
Confirming the System Configuration Information When you boot the system from the Dell Server Assistant CD, the system diagnostics checks the system configuration information and displays it in the System Configuration area on the main screen.
are displayed: All, One, Clear All, Key-Help, and Quit Menu. When you choose Select, five options are displayed: All, One, Clear All, Key-Help, and Quit Menu. To select all the test groups, press the key when All is highlighted in the Select menu. To select all the subtests, press the key when All is highlighted in the Select menu. To select an individual subtest, highlight the subtest and press the or highlight One and press .
Options Table 5-1 lists all of the possible values for each global parameter of the Options menu category from the main screen. A brief description of each parameter follows. To change Options parameters, press the , the left- and right-arrow keys, or the plus (+) and minus (–) keys. Number of Times to Repeat Test(s) This parameter specifies the number of times the tests run when you select Run. To change the default, type in the desired value.
Output Device for Status Messages Ordinarily, all status messages appear only on the screen. This parameter allows you to direct status messages to either a printer or a file, in addition to the screen. If you choose the File option, status messages are written to a file named result. This file is automatically created on a diskette in drive A when you run the diagnostics. If the result file already exists on the diskette, then new status messages are added to it.
Quit Selecting Quit from the main screen exits the diagnostics and returns you to your operating system environment. CAUTION: It is important that you quit the diagnostics program correctly because the program writes data to the computer’s memory that can cause problems unless properly cleared. Tests in the System Diagnostics To troubleshoot components or devices, run the appropriate test (test group or subtest) in the diagnostics.
Table 5-2. System Diagnostics Tests (continued) Test Groups Subtests Description Keyboard Controller Test Key Sequence Test Interactive Test Stuck Key Test Tests the keyboard by checking the keyboard controller and by finding keys that stick or respond incorrectly. Mouse Mouse Test Tests the electronic pointing device (bus mouse, serial mouse, trackball, or PS/2 mouse). Diskette Drives Change Line Test Seek Test Read Test Write Test Tests a drive that uses removable diskettes.
Error Messages When you run a test group or subtest in the diagnostics, error messages may result. These particular error messages are not covered in this chapter because the errors that generate these messages can be resolved only with Dell technical assistance. Record the messages on a copy of the Diagnostics Checklist found in Appendix A, and see Chapter 11, “Getting Help,” for instructions on obtaining technical assistance and informing the support technician of these messages.
Subtests • Tests the math coprocessor’s ability to perform complex mathematical operations. The subtests that constitute the System Set Test Group and the computer functions they confirm follow: • CMOS Confidence Test Checks the NVRAM for accessibility and reliability of data storage by performing a data pattern check and verifying the uniqueness of memory addresses.
• • • The speaker no longer functions. The problem could be a failure of the system timers as well as a failure of the speaker itself. Run the Timers Test, followed by the Speaker Test. If a peripheral device appears to malfunction, run the Interrupt Controller Test.
If the following symptoms still occur, run the appropriate test(s) as follows: • If the monitor shows a partially formed or distorted image, run all of the subtests in the Video Test Group. • If the alignment of text or images is off, regardless of the program you are running, run the Text Mode Character Test, Text Mode Pages Test, and Graphics Mode Test.
Why Run the Mouse Test? Mouse or touch pad problems are as likely to originate in RAM as they are to be caused by a faulty mouse or touch pad. Three sources of RAM-related problems include the configuration of a program (which changes the function of the mouse or touch pad), memory-resident programs, and failure of a device driver (the software that controls the function of the mouse or touch pad).
port, but it cannot be tested as a serial or infrared port. If a modem is installed and one of the subtests in the Serial/ Infrared Ports Test Group fails, remove the modem and run the diagnostic tests again. If an external loopback connector is not attached to a serial or infrared port, the External Transmission Test will fail for that port and the results of this test should therefore be ignored. An external modem connected to the port does not substitute for an external loopback connector.
Subtests The subtests in the Parallel Ports Test Group and the port functions they confirm follow: • Internal Test Checks several internal functions of the parallel port. • • If a peripheral works intermittently or produces intermittent errors, the port may be faulty. • If the computer displays an error message that is related to the external device connected to a port, but corrections to the device do not resolve the error, run the appropriate subtest in the Parallel Ports Test Group.
• Read Test Positions the read/write heads at each block of the device for reading data and verifies that all tracks on the device can be read correctly. • • The following are the most common symptoms that might prompt you to test a SCSI device: • • A SCSI hard-disk drive fails during the boot routine. Positions the read/write heads at each block of the device and verifies that all tracks on the device can be written to correctly.
5-18 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide
Chapter 6 Checking the Equipment T image, including the horizontal and vertical position and size. his chapter provides troubleshooting procedures for equipment that connects directly to the input/output (I/O) panel of the computer, such as the monitor, keyboard, mouse, or printer. Before performing any of the procedures in this chapter, see “Checking Connections and Switches” in Chapter 2. Then perform the troubleshooting procedures for the equipment that is malfunctioning.
7. Run the Video Test Group in the system diagnostics again. 3. Run the Keyboard Test Group in the system diagnostics. Do the tests complete successfully? See Chapter 5, “Running the System Diagnostics.” Yes. The monitor must be replaced. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. Can you use the keyboard to select the Keyboard Test Group? No. If a video expansion card is installed in the computer, see “Troubleshooting Expansion Cards” in Chapter 7.
• A faulty cable between the I/O port and the peripheral device • • • • A faulty peripheral device See “Installing and Configuring Software” in Chapter 4. Incorrect settings in the system setup program Are the port configuration commands correct? Incorrect settings in the system’s configuration files Yes. Go to step 5. Faulty I/O port logic on the system board No. Continue to step 4.
Troubleshooting a Parallel Printer If the procedure in the preceding subsection, “Troubleshooting the Basic I/O Functions,” indicates that the problem is with a parallel printer, follow these steps: problem is with a device connected to one of the serial ports, follow these steps: 1. Turn off the computer and any peripheral devices connected to the serial ports. 1. Turn off the parallel printer and computer. Are two serial devices connected to the computer? 2.
Chapter 7 Checking Inside the Computer T his chapter provides troubleshooting procedures for components inside the computer. Before you start any of the procedures in this chapter, do the following: • • Perform the procedures described in “Checking Connections and Switches” and “The System Setup Program” in Chapter 2. Read the safety instructions in “Safety First—For You and the Computer” next in this chapter.
Working inside the computer is safe—if you observe the following precautions. WARNING FOR YOUR PERSONAL SAFETY AND PROTECTION OF THE EQUIPMENT Before starting to work on the computer, perform the following steps in the sequence indicated: 1. Turn off the computer and all peripherals. 2. Disconnect the computer, peripherals, and power supplies from their power sources. Also disconnect any telephone or telecommunication lines from the computer. Doing so reduces the potential for personal injury or shock.
screws (6) Figure 7-2. Removing the Computer Covers Replacing the Computer Covers 2. Check that no tools or extra parts (including screws) are left inside the computer. 3. Make sure the applicable keylock is in the unlocked position. 4. Fit the cover over the side rail at the bottom of the chassis, and slide it closed. 5. Secure the cover with the three screws. 6. Set the keylock to the locked position. Use the following procedure to replace a computer cover: 1.
Removing the Front Bezel of the computer. Refer to them to locate interior features and components discussed later in this guide. Use the following procedure to remove the front bezel: 1. Remove the computer covers. See the previous subsection, “Removing the Computer Covers.” 2. Release the two tabs on each side of the bezel (see Figure 7-3). 3. Slide the front bezel straight away from the chassis.
external drive bays (4) memory module control panel internal drive bays (6) hard-disk drives keylock microprocessor modules expansion slots system board Figure 7-4.
external drive bays (4) internal drive bays (6) SCSI backplane board power-supply paralleling board Figure 7-5. Inside the Chassis—Back/Right Side View Responding to a Dell HIP Alert Message The Dell Hardware Instrumentation Package (HIP) server-management application program monitors critical system voltages and temperatures, the system cooling fans, and the status of the SCSI hard-disk drives in the computer.
2. Remove the computer covers. See “Removing the Computer Covers” earlier in this chapter. CAUTION: See “Protecting Against Electrostatic Discharge” in the safety instructions at the front of this guide. 3. Let the computer dry for at least 24 hours. external device attached to the computer is dropped or damaged, contact the manufacturer of the device for instructions or see Chapter 11, “Getting Help,” for information on obtaining technical assistance from Dell.
Troubleshooting the RTC Chip If an error message indicates a problem with the real-time clock (RTC) chip or if the system setup program loses the system configuration information when the computer is turned off, the RTC chip may be defective. Follow these steps to troubleshoot the RTC chip: 1. 2. Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their power sources.
battery BATTERY socket locking knob AC power cable connector Figure 7-6. Battery Replacement 6. power-supply fault indicator power-supply online indicator locking switch Replace the front bezel, the left and right computer covers, reconnect the computer and peripherals to their power sources, and turn them on. Figure 7-7. Power Supply Features Is the problem resolved? Replacing a Power Supply Yes. The battery was defective. You have fixed the problem. No.
3. Remove the computer covers. See “Removing the Computer Covers” earlier in this chapter. CAUTION: See “Protecting Against Electrostatic Discharge” in the safety instructions at the front of this guide. 4. Check the cable connections listed in Table 7-1. . Table 7-1. Power Cable Connectors on the Power-Supply Paralleling Board Connector Cable Connection Figure 7-8. Removing the Power Supply PWR1 To PS3 connector on system board 5.
Replacing a Cooling Fan catch fan carrier Follow these steps to replace a defective cooling fan. WARNING: Only trained service technicians should perform this procedure. Do not remove the left computer cover with the power on unless you are replacing a cooling fan. (Never remove the right computer cover with the computer power on. There are high voltages in this area that can cause bodily harm.) Do not touch or attempt to service any components other than the cooling fan.
Troubleshooting Expansion 6. Cards Verify that the appropriate cables are firmly connected to their corresponding connectors on the expansion cards. If an error message indicates an expansion-card problem or if an expansion card seems to perform incorrectly or not at all, the problem could be a faulty connection, a conflict with software or other hardware, or a faulty expansion card.
10. Inspect all configuration jumpers on the system board to ensure that they are configured correctly for any installed expansion cards. 17. Reinstall one of the expansion cards you removed in step 12, and repeat steps 13 though 15. Then, continue to step 18. For information on the configuration jumpers and their settings, see Appendix C, “Jumpers, Switches, and Connectors.” 18. Repeat steps 16 and 17 for each of the remaining expansion cards that you removed in step 12.
3. Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their power sources. 4. Remove the left computer cover. See “Removing the Computer Covers” earlier in this chapter. 11. Enter the system configuration utility and check the Extended Memory category and add 1024 KB to the total shown. Does the amount of memory installed match the Extended Memory setting plus 1024 KB? Yes. Continue to step 12. No. Go to step 13.
high-resolution video expansion card installed, which overrides the video logic of the computer. 5. Do the tests complete successfully? The following procedure troubleshoots problems with the video memory and video logic only. Before you begin, perform the procedure found in “Troubleshooting the Monitor” in Chapter 6 to determine whether the monitor is the source of the problem.
6. Run the System Set Test Group in the system diagnostics. 14. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. See Chapter 5, “Running the System Diagnostics.” Do the tests complete successfully? Yes. Continue to step 7. No. Go to step 12. 7. Turn off the system, disconnect it from AC power, and remove the computer cover. 8. Reinstall one of the expansion cards you removed in step 3, repeat steps 4 and 5, and continue with step 9. 9.
Checking the Diskette Drive Subsystem connected to the interface connector (labeled “FLOPPY”) on the system board? Is the drive’s DC power cable firmly connected to the drive? To verify that the diskette drive subsystem is operating properly, follow these steps: 1. Enter the system setup program, and verify that the system is configured correctly in the Floppy Options submenu. Yes. Go to step 5. No. Continue to step 4. 4. Reconnect the cable connectors.
12. Run the Diskette Drives Test Group in the system diagnostics to see whether the diskette drive subsystem now works correctly. Do the tests complete successfully? Yes. Continue to step 13. No. Go to step 14. 13. Repeat steps 10 through 12 until all expansion cards have been reinstalled or until one of the expansion cards prevents the system from booting from the Dell Server Assistant CD. Then continue to step 14. panel of the computer.
4. Restart the system and check for the presence of the tape drive during the boot. in the External Bays” in Chapter 9 for information about the tape drive. Is the problem resolved? Is the tape drive configured correctly? Yes. The drive is correctly cabled and is receiving power. Go to step 9. Yes. Go to step 13. No. Continue to step 5. 5. Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their power sources. 6. Remove both computer covers.
will issue the following signals using the drive indicator lights adjacent to each SCSI hard-disk drive: which drivers are required and how they should be installed and configured. • If a drive shows signs of imminent failure, the drive online indicator turns off and the drive fault indicator blinks on briefly each second.
8. Check the SCSI cable connections to the SCSI backplane board and to the SCSI host adapter. Check the DC power cable connection to the SCSI backplane board. The SCSI cable may be connected to the SCSI host adapter on the system board or to a SCSI host adapter card in an expansion slot. See Chapter 10, “Installing Drives in the Internal Bays,” for the location of the cable connectors on the SCSI backplane board and the SCSI host adapter. Are the cables firmly connected? Yes. Go to step 10. No.
7-22 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide
Chapter 8 Installing System Board Options T his chapter describes how to install the following options: • • • Extended Industry-Standard Architecture (EISA), Industry-Standard Architecture (ISA), and Peripheral Component Interconnect (PCI) expansion cards Memory upgrades Microprocessor upgrades This chapter also includes instructions for replacing the real-time clock (RTC) chip, if necessary.
power supply connector (PS3) power supply connector (PS2) power supply connector (PS1) diskette/tape drive interface connector (FLOPPY) mouse connector (MOUSE) control (front) panel connector (FRONT PANEL) keyboard connector (KEYBD) serial port 1 connector (SERIAL1) memory module connector (MEMORY MODULE) serial port 2 connector (SERIAL2) front of system board secondary microprocessor module connector (PROCESSOR MODULE #1) primary microprocessor module connector (PROCESSOR MODULE #2) video connect
Connectors E1 through E4 support 32-bit EISA master or slave cards, and 8- and 16-bit ISA cards. Connectors P1 through P6 support 32-bit PCI master cards. Video expansion cards should be installed in connectors P1, P2, or P3. 8-bit ISA expansion card PCI connectors (P1 [top] through P6) EISA connectors (E1 [top] through E4) 16-bit ISA expansion card Figure 8-3. Expansion-Card Connectors on the System Board Installing an Expansion Card Follow this general installation procedure: 1.
from their power sources, and remove the left computer cover. See “Removing the Computer Covers” in Chapter 7. CAUTION: See “Protecting Against Electrostatic Discharge” in the safety instructions at the front of this guide. See the documentation that came with the expansion card for information on configuring the card, making internal connections, or otherwise customizing it for the system. 3.
and delete the expansion card from the configuration information. connector is located near the top edge of the system board (see Figure 8-1). See Chapter 5, “Using the System Configuration Utility,” in the system User’s Guide for instructions. Memory Upgrade Kits NOTE: If you removed a PCI expansion card, the system automatically performs any required reconfiguration tasks during the boot routine.
• When installing SIMMs, follow these guidelines: • Install the SIMM with the pin 1 end aligned with the pin 1 end of the socket (see Figure 8-5). • Install a SIMM in socket J1 before socket J2, socket J2 before socket J3, and so on. • All SIMMs in one bank must be the same size and speed, but SIMMs in bank 1 may differ in size from those in bank 2. SIMMs must be installed in groups of four, eight, or 16 only.
Table 8-1. Sample SIMM Configurations (continued) SIMMs Installed in Sockets Total Desired Memory Bank 1 J1 to J4 J5 to J8 J9 to J12 J13 to J16 1152 MB 128 MB 128 MB 16 MB 16 MB 1280 MB 32 MB 32 MB 128 MB 128 MB 1280 MB 128 MB 128 MB 32 MB 32 MB 1536 MB 64 MB 64 MB 128 MB 128 MB 1536 MB 128 MB 128 MB 64 MB 64 MB 2 GB 128 MB 128 MB 128 MB 128 MB Performing a Memory Upgrade Bank 2 5. Use the following procedure to perform a memory upgrade: 1.
9. Replace the left computer cover, reconnect the computer and peripherals to their power sources, and turn them on. CAUTION: Make sure the memory module is completely seated in the system board connector before applying power. Incomplete insertion can damage to the system board and memory module. After the system completes the power-on self-test (POST) routine, it runs a memory test that displays the new memory total, which includes all newly installed memory.
pin 1 pin 1 2. 1. Figure 8-6. Removing a SIMM Figure 8-5. Installing a SIMM 4. Continue with step 7 of “Performing a Memory Upgrade” earlier in this section. Removing SIMMs To remove a SIMM, start from the highest-numbered socket, open the retaining clips just enough to lift the top edge of the SIMM away from the clips, and lift the SIMM out of the socket (see Figure 8-6). Upgrading the Microprocessor or Installing Additional Microprocessors The system board has two microprocessor module connectors.
Both microprocessor module sockets must be filled regardless of how many microprocessors are installed; you must use a bus termination module in the second socket if you have only one microprocessor installed. Note that both sockets on the primary module should be populated before populating the sockets on the secondary module. Table 8-2 shows the valid microprocessor configurations. Similarly, both of the microprocessor module connectors on the system board must be populated.
Table 8-2. Valid Microprocessor Configurations (continued) Number of Microprocessors Microprocessor Module (Primary) Microprocessor Module (Secondary) 3 1 4 2 microprocessors in sockets 1 microprocessor in lower socket 4 4 4 2 microprocessors in sockets NOTE: If you decide to upgrade your system by installing additional microprocessors (up to four microprocessors total), you must order a microprocessor upgrade kit from Dell.
4. Remove the appropriate modules. Hold the module by the corners where the handles are and carefully pull the module out until the edge connectors are free from the system board connector. NOTE: Be careful not to touch components or gold edge connectors on the module. 5. If you are removing an old microprocessor, remove the metal clip that secures the heat sink to the microprocessor socket. If you are only adding microprocessors, go to step 8.
8. Unpack the new microprocessor. CAUTION: Be careful not to bend any of the pins when unpacking the microprocessor from its socket. Bending the pins can permanently damage the microprocessor. If any of the pins on the microprocessor appear bent, see Chapter 11, “Getting Help,” for instructions on obtaining technical assistance from Dell. 9.
15. Replace the left computer cover. clip heat sink 16. Reconnect your computer and peripherals to their power sources, and turn them on. As the system boots, it detects the presence of the new microprocessor and automatically changes the system configuration information in the system setup program. 17.
the RTC chip in NVRAM is erased each time the computer is turned off. Therefore, the system configuration information must be reentered and the options reset each time the system boots until the RTC chip is replaced. 5. NOTE: Identifying the pin-1 corners is critical to positioning the clock correctly. To remove the RTC chip, follow these steps: 1. 2. Remove the left computer cover. See “Removing the Computer Covers” in Chapter 7.
7. Replace the left computer cover, reconnect the computer and peripherals to their power sources, and turn them on. 8. Enter the system setup program to confirm that the RTC chip is operating properly. Enter the correct time and date through the system setup program’s System Time and System Date categories on the Main menu. Also reenter any system configuration information that is no longer displayed on the system setup screens, and then exit the system setup program.
Chapter 9 Installing Drives in the External Bays T he external drive bays at the front of the Dell PowerEdge 6100 system hold up to four user-accessible, half-height 5.25- or 3.5-inch devices, typically diskette, tape, CD-ROM, or digital audio tape (DAT) drives. A 3.5-inch diskette drive and small computer system interface (SCSI) CD-ROM drive are standard in the first and second drive bays.
diskette/tape drive interface cable diskette drive DC power cable Ultra/Wide SCSI cable SCSI CD-ROM drive DC power cable diskette/tape drive interface connector (FLOPPY) Ultra/Wide SCSI host adapter connector (SCSI B) Figure 9-1. External Drive Bay Hardware Before You Begin This chapter describes how to install the following options: • Drives that use the computer’s built-in diskette drive controller.
Removing and Replacing Front-Panel Inserts power input connector on the drive To remove the front-panel insert for a drive bay you intend to use, first remove the front bezel as instructed in “Removing the Front Bezel” in Chapter 7. Then, facing the inside of the front bezel, press against the center of the insert with your thumbs until the insert bows sufficiently to loosen the tabs on the sides of the insert (see Figure 9-2). Pull the insert out of the bezel.
Most interface connectors are keyed for correct insertion; that is, a notch or a raised tab on one connector matches a tab or notch on the other connector. Keying ensures that the pin-1 wire in the cable (indicated by the colored strip along one edge of the cable) goes to the pin-1 ends of the connectors on both ends. CAUTION: When connecting an interface cable, do not reverse the interface cable (do not place the colored strip away from pin 1 of the connector).
• those in the drive documentation. (See “SCSI Configuration Information” earlier in this section for information on setting the drive’s SCSI ID number and enabling termination [if required].) Change any settings necessary for this system’s configuration. If two or more SCSI devices are installed, connect the devices as follows: — Attach one of the devices to the end connector on the SCSI cable, and leave the terminator enabled on that device.
drive, and then slide the drive slightly toward the front of the chassis. Refer to “DC Power Cables” earlier in this chapter to determine the correct DC power cable connector to use for the drive. Plug the DC power cable connector into the 4-pin power input connector on the back of the drive. Select the connector on the SCSI cable that most easily reaches the new SCSI device, and press the interface cable connector firmly into the drive’s interface connector.
5. 6. Check all cable connections that may have been loosened during this procedure. Arrange cables so they will not catch on the computer cover or block the airflow of the fans or cooling vents. 4. If a front-panel insert on the computer cover blocks the bay in which you installed the drive, remove the insert. 5. See “Removing and Replacing Front-Panel Inserts” earlier in this chapter. 6. 7. Replace the front bezel and computer covers. 8.
14. Perform a tape backup and verification test with the drive as instructed in the tape-drive software documentation that came with the drive. If the controller card is an Industry-Standard Architecture (ISA) or Extended Industry-Standard Architecture (EISA) expansion card, run the system configuration utility and update the system configuration. See Chapter 5, “Using the System Configuration Utility,” in the User’s Guide for instructions on running the utility and saving the configuration information.
Chapter 10 Installing Drives in the Internal Bays T his chapter describes how to install and configure small computer system interface (SCSI) hard-disk drives in the computer’s six internal drive bays. See Chapter 9, “Installing Drives in the External Bays,” for information on installing SCSI CD-ROM drives and tape drives in the external drive bays. for servers that contain important data and programs for an entire network of users.
SCSI hard-disk drive bays (6) SCSI backplane board Ultra/Wide SCSI interface cable Ultra/Wide SCSI host adapter connector (SCSI A) Figure 10-1. Internal Drive Hardware Installing SCSI Hard-Disk Drives in the Internal Drive Bays SCSI hard-disk drives are supplied by Dell in special drive carriers that fit in the internal drive bays (see Figure 10-2). The printed circuit board at the back of the drive carrier acts as an interface between the SCSI hard-disk drive and the SCSI backplane board.
Removing and Installing a SCSI Hard-Disk Drive The following subsections describe how to remove or install SCSI hard-disk drive carriers in the computer’s internal drive bays. Removing a SCSI Hard-Disk Drive Remove a SCSI hard-disk drive from an internal drive bay as follows: 1. 5. Install any required SCSI device drivers. See Chapter 3, “Installing and Configuring SCSI Drivers,” in the system User’s Guide for information. 6. Test the SCSI devices.
ensure that the SCSI host adapter is configured correctly to support drive removal and insertion. CAUTION: Removing and installing SCSI harddisk drives with the system running is not supported for systems without a PowerEdge Expandable RAID Controller host adapter card. Removing a drive in this situation will result in a loss of data.
5. reconnect the computer and peripherals to their power sources, and turn them on; then go to step 9. adapter connector (labeled “SCSI A”) on the system board (see Figure 10-3). NOTE: If SCSI devices are connected using the external SCSI connection slots, Ultra SCSI mode is not supported. See the documentation that came with each device for information on cabling that device as part of a daisy chain. Connect the SCSI external access cable from the host adapter kit to the Ultra/Wide SCSI host 6.
9. external SCSI devices computer Install any required SCSI device drivers. See Chapter 3, “Installing and Configuring SCSI Drivers,” in the system User’s Guide for information and instructions. 10. Test the SCSI devices. Test a SCSI hard-disk drive by running the SCSI Devices Test Group in the system diagnostics. See Chapter 5, “Running the System Diagnostics,” for information.
Chapter 11 Getting Help T his chapter describes the tools Dell provides to help you when you have a problem with your computer system. It also tells you when and how to call Dell Computer Corporation for technical or customer assistance in the following situations: • • 3. • If you need to return an item for warranty repair or credit, read “Returning Items for Warranty Repair or Credit” later in this chapter.
Table 11-1.
• Electronic Quote Service sales@dell.com • Electronic Information Service AutoTech service gives you allows you to continue your session where you ended it.
For the TechFax telephone number, see “Dell Contact Numbers” later in this chapter. NOTE: TechFax is not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability. TechConnect BBS Use your modem to access Dell’s TechConnect bulletin board service (BBS) 24 hours a day, seven days a week. The service is menu-driven and fully interactive. The modem settings for the BBS are 8 bit, no parity, 1 stop bit.
Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see “Dell Contact Numbers” later in this chapter. 2. Include a copy of the invoice and a letter describing the reason for the return. 3.
19 44 International Access Code (in France) Country Code (for U.K.) 1344 City Code (Bracknell) ________ Local Number To place a long-distance call within your own country, use area codes instead of international access codes, country codes, and city codes. For example, to call Paris, France from Montpellier, France, dial the area code plus the local number as shown in the following illustration.
Table 11-2.
Table 11-3. Dell Contact Numbers Area Code Local Number or Toll-Free Number Country Department Name or Service Australia Customer Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-808-378 (Sydney) Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-819-339 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-808-312 Fax . . . . . . . .
Table 11-3. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country Department Name or Service Canada Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014 (North York, Ontario) NOTE: Customers in Canada call the U.S. for access to TechConnect BBS. AutoTech (Automated technical support) . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-247-9362 Customer Care (From outside Toronto). . . . . . . . . . . . . . . . .
Table 11-3. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country Department Name or Service Denmark* Customer Care, Technical Support, and Sales. . . . . . . . . . . . . . . . . . . toll free: 800 171 62 (Horsholm) Finland* (Helsinki) Customer Support and Technical Support . . . . . . . . . . . . . . . . . . . . . toll free: 0800-534 55 France* (Paris/Montpellier) Technical Support (Paris) . . . . . . . . . . . . . . . . . . . . . . . . 16 1 . . . . . . . . . . . . .
Table 11-3. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country Department Name or Service Ireland* Customer Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-543-543 (Bray) Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-235-235 SalesFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . . . . . .
Table 11-3. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country Department Name or Service Luxembourg* Customer Technical Support (Brussels, Belgium) . . . . . . . . . . . . . . . . . . toll free: 0800 2109 NOTE: Customers in Luxembourg call Belgium for sales, customer assistance, and technical assistance, and they call the Netherlands for the SalesFax, TechFax, and TechConnect BBS services. Customer Service (Brussels, Belgium) . . . . . . . . . . . . . . . 02 . . . .
Table 11-3. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country Department Name or Service New Zealand Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0800 446 255 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0800 441 567 Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 11-3. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country Department Name or Service Sweden* Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08 . . . . . . . . . . . . . . . .590 05 199 (Upplands Vasby) Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08 . . . . . . . . . . . . . . . .590 05 169 TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08 . . . . . . . . . . . . . . . .
Table 11-3. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country Department Name or Service U.S. Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014 (Austin, Texas) AutoTech (Automated technical support) . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-247-9362 Customer Technical Support (Return Material Authorization Numbers—warranty repairs . . .
11-16 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide
Appendix A Diagnostics Checklist Before You Call... Keep a record of your diagnostic and troubleshooting activities by photocopying the following checklist and filling it out whenever you experience a problem with your computer system. Be sure to save the following checklist in this appendix as a master, so you can use it to make copies of the checklist as needed.
Diagnostics Checklist Name: ______________________________________________________________Date: ____________________ Address: _____________________________________________________________Phone no.
Appendix B Diagnostic Video Tests T he Video Test Group of the system diagnostics (see Chapter 5, “Running the System Diagnostics”) consists of the following seven tests, each of which verifies a particular video function or group of functions: The following sections describe each of the tests in the Video Test Group. • Video Memory Test — Checks the integrity of characters generated from data in the video memory.
The following subsections describe the subtests of the Text Mode Character Test in the order in which they appear. Character Attributes Subtest (80 x 25) The 80-column x 25-line character attributes subtest displays four lines of text that demonstrate normal-intensity video, reverse video, intensified video, and blinking video.
Text Mode Color Test Table B-1. Color Attributes The Text Mode Color Test contains three subtests that check the video subsystem’s ability to present color in text modes. The following subsections describe these subtests. Row or Column Color Foreground Color Background Number 0 Black Black NOTE: These subtests are valid for color monitors only.
Color Attributes Subtest (40 x 25) 320 x 200 Graphics Mode Screens The 40-column x 25-line color attributes subtest is the same as the previous subtest except that the characters are displayed in 40-column by 25-line (double-wide) text mode. Type y if each character is displayed correctly; otherwise, type n. The Graphics Mode Test displays two successive 320- x 200-pixel graphics mode screens: The first screen displays three pyramids in red, green, and yellow.
320 x 200 16-Color Graphics Mode Screen The 320- x 200-pixel 16-color graphics mode screen displays a series of Xs in 16 different colors with the name of the color beneath each X. Type y if all the Xs are the correct colors; otherwise, type n. 640 x 200 16-Color Graphics Mode Screen The 640- x 200-pixel 16-color graphics mode screen displays a series of hexagons in 16 different colors with the name of the color beneath each hexagon. Type y if all the hexagons are the correct colors; otherwise, type n.
320 x 200 256-Color Graphics Mode Screen 1280 x 1024 16-Color Graphics Mode Screen The 320- x 200-pixel 256-color graphics mode screen displays a series of squares in 256 different color hues and intensities. Type y if all the squares are the correct colors; otherwise, type n. The 1280- x 1024-pixel 16-color graphics mode screen displays a series of squares in 16 different colors located in various positions on the screen. Type y if all the squares appear to be correct; otherwise, type n.
Solid Colors Test The Solid Colors Test checks whether the video subsystem is displaying the correct colors. This test also lets you check for missing pixels. When this test is running, four screens appear sequentially—a red screen, a green screen, a blue screen, and a white screen. Check each screen for missing pixels, and verify that the correct color is being displayed. When the test is complete, a message asks if you are satisfied with the quality of the colors.
B-8 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide
Appendix C Jumpers, Switches, and Connectors T his appendix provides specific information about the jumpers on the system board. It also provides some basic information on jumpers and switches and describes the connectors and sockets on the various boards in the computer. Jumpers and Switches— A General Explanation Jumpers and switches provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board.
on the appropriate side of the switch. In either case, do not use a pen, pencil, or other object that might leave a residue on the switch. System Board Figure C-1.
Table C-1. System-Board Jumper and Switch Settings Jumper/Switch Setting Description CLEAR CMOS Settings in CMOS and the real-time clock (RTC) are reset to factory defaults during reset. (default) Settings in CMOS and the RTC are retained during reset. Clears all passwords. CLEAR PASSWORD (default) Retains all passwords. RESERVED (default) Reserved (do not change). BIOS RECOVERY (default) Normal BIOS boot operation.
Table C-1. System-Board Jumper and Switch Settings (continued) Jumper/Switch Setting FLOPPY 0 Description (Dell default) Enables 1.44-MB diskette drive size or autodetection. Disables 2.88-MB size detection. Enables forced 2.88-MB diskette drive size detection. FLOPPY 1 (Dell default) Enables 1.44-MB diskette drive size or autodetection. Disables 2.88-MB size detection. Enables forced 2.88-MB diskette drive size detection. VIDEO SLEEP The Video Sleep Register resides at 03C3H.
System Board Labels Table C-2 lists the connectors and sockets located on the system board. Table C-2.
Microprocessor Module Figure C-2.
See Table C-3 for the microprocessor module jumper settings. Table C-3. Microprocessor Module Jumper Settings Jumper Setting J101 Description (default) A processor is not installed in the adjacent slot. This jumper is useful only when you are using ITP. A processor is installed in the adjacent slot. J105 (default) A 200/66 MHz microprocessor is installed. J106 (default) A processor is not installed in the adjacent slot. This jumper is useful only when you are using ITP.
SCSI Backplane Board Ultra-Wide SCSI cable connector (SCSI) SCA-2 compatible SCSI connectors (SLOTnID=n, on other side) power input connector (POWER) server-management bus connector (SERVER MANAGEMENT) control (front) panel connector (CONTROL PANEL) Figure C-3. SCSI Backplane Board Table C-4 lists the connectors on the SCSI backplane board. Table C-4.
Power-Supply Paralleling Board system board connector (PWR1) peripherals connector (PWRFD) system board connector (PWR2) system board connector (PWR3) SCSI backplane board connector (PWRSCSI) Figure C-4.
Table C-5 lists the connectors on the power-supply paralleling board. 2. Table C-5. Power-Supply Paralleling Board Connectors Connector Description PWR n System board connectors PWRFD Peripherals connector PWRSCSI SCSI backplane board connector Figure C-1 shows the location of the CLEAR PASSWORD switch on the system board. 3. Move the CLEAR PASSWORD switch to the On position. 4. Replace the computer cover, reconnect the computer to its power source, and turn it on.
Abbreviations and Acronyms Abbreviation or Acronym Description Abbreviation or Acronym Description A ampere(s) CD-ROM compact disc read-only memory AC alternating current CGA color graphics adapter ADC analog-to-digital converter cm centimeter(s) ADI Autodesk Device Interface CMOS AI artificial intelligence complementary metal-oxide semiconductor ANSI American National Standards Institute C.O.D.
Abbreviation or Acronym Description Abbreviation or Acronym Description DRAM dynamic random-access memory GB gigabyte(s) DS/DD double-sided double-density GUI graphical user interface DS/HD double-sided high-density h hexadecimal DSA Dell SCSI Array HIP ECC error correction code Hardware Instrumentation Program EDO extended-data out HMA high memory area EGA enhanced graphics adapter HPFS High Performance File System EIDE enhanced integrated drive electronics Hz hertz I/O i
Abbreviation or Acronym Description Abbreviation or Acronym Description LIF low insertion force PAL programmable array logic LN load number PCI LIM Lotus/Intel/Microsoft Peripheral Component Interconnect lpi lines per inch PCMCIA Personal Computer Memory Card International Association m meter(s) PGA pin grid array mA milliampere(s) POST power-on self-test mAh milliampere-hour(s) ppm pages per minute MB megabyte(s) PQFP plastic quad flat pack MBR master boot record PS/2 P
Abbreviation or Acronym Description SVGA super video graphics array TFT thin film transistor tpi tracks per inch TSR terminate-and-stay-resident TV television UL Underwriters Laboratories UMB upper memory block UPS uninterruptible power supply USOC Universal Service Ordering Code V volt(s) VAC volt(s) alternating current VDC volt(s) direct current VDE Verband Deutscher Elektrotechniker VESA Video Electronics Standards Association VGA video graphics array VLSI very-large-scal
Index A BOOT BLOCK PROTECT jumper, C-2, C-3 AC power receptacle, 2-3 boot device configuring, 10-6 alert log messages, 3-5 alternating current. See AC assistance technical, 11-1 telephone numbers, 11-5 warranty repair or credit, 11-5 AutoTech service, 11-3 B back panel features, 2-3 backplane board. See SCSI backplane board basic input/output system.
computer covers, 7-2 interior, illustrated, 7-5, 7-6 switches and controls, illustrated, 2-4 system board features, 8-2 computer covers removing and replacing, 7-2 connecting external SCSI devices, 10-4 connections and switches troubleshooting, 2-2 connectors back panel, 2-3 backplane board, C-8, C-10 DC power cable, 9-3 header, 9-3 list of, C-5 SCSI backplane board, C-8, C-10 system board, 8-2, C-5 control panel illustrated, 2-4, 7-5 controls, 2-4 cooling fan replacing, 7-11 troubleshooting, 7-10 cords.
expansion cards about, 8-2 controller, 9-7, 9-8 illustrated, 8-3 installing, 8-3 removing, 8-4 troubleshooting, 7-12 external SCSI devices, 10-4 F failures technical assistance, 11-1 fixed disk. See hard-disk drives fixing problems, 11-1 FLOPPY 0 jumper, C-2, C-4 FLOPPY 1 jumper, C-2, C-4 floppy drives.
I J I/O connections, 2-3 J101 jumper, C-6, C-7 I/O functions, troubleshooting, 6-3 J105 jumper, C-6, C-7 I/O ports, troubleshooting, 6-2 J106 jumper, C-6, C-7 ID numbers, 9-4 jumpers about, C-1 disabling a forgotten password, C-10 on microprocessor module, C-6, C-7 on system board, C-2, C-3 indicators control panel, 2-4 patterns, 10-4 input/output.
M NVRAM about, 5-4 main screen, system diagnostics, 5-3 math coprocessor System Set Test Group, 5-11 testing, 5-11 O memory adding, 8-5 configuring, 8-6 module, illustrated, 8-5 RAM Test Group, 5-10 troubleshooting, 7-13 upgrade procedure, 8-7 options, upgrades, 1-1 messages about, 3-1 alert log messages, 3-5 beep codes, 3-1, 3-4 error messages, 4-1 system, 3-1 system diagnostics, 3-5, 5-10 warning, 3-4 Parallel Ports Test Group system diagnostics, 5-15 microprocessor adding, 8-9 configurations, 8-1
power AC power receptacle, 2-3 input connectors, 9-3 power indicator illustrated, 2-4 power source troubleshooting, 2-4 power supplies troubleshooting, 7-6 power switch illustrated, 2-4 PowerEdge Expandable RAID Controller card hard-disk drive installation, 10-3 installing, 10-4 problems help tools, 11-1 with your order, 11-4 removing and replacing (continued) RTC chip, 8-14 SCSI devices, 9-4 SCSI hard-disk drives, 10-1 SIMMs, 8-5 tape drives, external, 9-8 tape drives, internal, 9-7, 9-8 reset button illu
serial port connectors location, 2-3 switches (continued) settings (table), C-3 Serial/Infrared Ports Test Group system diagnostics, 5-14 syntax errors, 5-14 service, 11-1 SIMMs installation guidelines, 8-5 installing, 8-7 memory module, illustrated, 8-5 removing, 8-9 supported types, 8-5 upgrade options, 8-5 single in-line memory modules. See SIMMs small computer system interface.
system diagnostics (continued) test groups, 5-8 tests, 5-8 using, 5-3 Video Test Group, 5-12, B-1 when to use, 5-1 system memory adding, 8-5 troubleshooting, 7-13 system messages, 3-1 System Set Test Group system diagnostics, 5-10 system setup program, 2-6 T tape drives installing, 9-7, 9-8 troubleshooting, SCSI, 7-18 TechConnect BBS, 11-4 TechFax service, 11-3 technical assistance obtaining, 11-1 warranty repair or credit, 11-5 termination on SCSI devices, 9-4 Text Mode Character Test, B-1 Text Mode Color
U upgrade options expansion cards, 8-2 microprocessors, additional, 8-9 SIMMs, 8-5 upper SCSI output slot location, 2-3 user’s documentation, 11-2 V video connector location, 2-3 video control circuitry, 5-12 video controller card, 5-12 video functions about, B-1 testing, 5-12 Video Hardware Test, B-1 Video Memory Test, B-1 VIDEO SLEEP jumper, C-2, C-4 video subsystem troubleshooting, 7-14 Video Test Group system diagnostics, 5-12 video tests Color Palettes, B-1, B-6 Graphics Mode, B-1, B-4 Solid Colors T
