Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide Introduction Indicators, Messages, and Codes Finding Software Solutions Running the System Diagnostics Troubleshooting Your System Installing System Components Installing Drives Getting Help Jumpers, Switches, and Connectors I/O Connectors Abbreviations and Acronyms NOTE: A NOTE indicates important information that helps you make better use of your computer.
Back to Contents Page Jumpers, Switches, and Connectors Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide Jumpers—A General Explanation System Board Jumpers System Board Connectors Backplane Board Connectors Riser Card Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.
Table A-1. System Board Jumper Settings Jumper Setting EN_PASSWD Description (default) The password feature is enabled. The password feature is disabled. NVRAM_CLR (default) The configuration settings in NVRAM are retained at system boot. The configuration settings in NVRAM are cleared at next system boot. jumpered unjumpered System Board Connectors See Figure A-3 and Table A-2 for the location and description of the system board connectors. Figure A-3. System Board Connectors Table A-2.
JP2 Power connector for the expansion-card fan Backplane Board Connectors See Figure A-4 and Table A-3 for the location and description of the backplane board connectors. Figure A-4. Backplane Board Connectors Table A-3.
Table A-4. Riser Card Connectors Connector Description Upper slot PCI 33 MHz DRAC III/XT must be installed in the upper slot. Lower slot PCI-X 133 MHz For optimal performance, install RAID and SCSI controllers in the lower slot. System board System board interface connector. Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" in your User's Guide.
To assign a new password using the System Setup program, see "Using the System Setup Program" in your User's Guide.
Back to Contents Page I/O Connectors Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide I/O Connectors Serial Connector PS/2-Compatible Keyboard and Mouse Connectors Video Connector USB Connector NIC Connector Network Cable Requirements I/O Connectors I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your system.
The default designation of the integrated serial connector is COM1. When you add an expansion card containing a serial connector that has the same designation as the integrated connector, the system's autoconfiguration feature remaps (reassigns) the integrated serial connector to the next available designation. Both the new and the remapped COM connectors share the same IRQ setting. COM1 and COM3 share IRQ4, while COM2 and COM4 share IRQ3.
Shell N/A N/A Chassis ground Video Connector You can attach a VGA-compatible monitor to the system's integrated video controller using a 15-pin high-density D-subminiature connector. Figure B-4 illustrates the pin numbers for the video connector and Table B-4 defines the pin assignments for the connector. NOTE: Installing a video card automatically disables the system's integrated video controller. Figure B-4. Video Connector Pin Numbers Table B-4.
2 DATA I Data in 3 +DATA O Data out 4 GND N/A Signal ground NIC Connector The system's NIC provides fast communication between servers and workstations. Figure B-6 illustrates the pin numbers for the NIC connector and Table B-6 defines the pin assignments for the connector. Figure B-6. NIC Connector Table B-6.
Back to Contents Page Abbreviations and Acronyms Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide A ampere(s) AC alternating current ANSI American National Standards Institute APM advanced power management BIOS basic input/output system C Celsius CD compact disc cm centimeter(s) CMOS complementary metal-oxide semiconductor CPU central processing unit DC direct current DHCP Dynamic Host Configuration Protocol
DIMM dual in-line memory module DMA direct memory access DMI desktop management interface dpi dots per inch DRAM dynamic random-access memory DRAC III/XT Dell Remote Access Card III/XT ECC error checking and correction EDO extended-data out EGA enhanced graphics adapter EIDE enhanced integrated drive electronics EMI electromagnetic interference EMM expanded memory manager EMS Expanded Memory Specification EPP Enhanced Parallel Port
EPROM erasable programmable read-only memory ESD electrostatic discharge ESDI enhanced small-device interface ESM embedded server management F Fahrenheit FAT file allocation table FCC Federal Communications Commission ft feet g gram(s) GB gigabyte(s) GUI graphical user interface Hz hertz I/O input/output ID
identification IDE integrated drive electronics IPX Internet packet exchange IRQ interrupt request ISA Industry-Standard Architecture KB kilobyte(s) KB/sec kilobyte(s) per second kg kilogram(s) kHz kilohertz L2 Level 2 LAN local area network lb pound(s) LED light-emitting diode LVD low voltage differential
m meter(s) mA milliampere(s) mAh milliampere-hour(s) MB megabyte(s) MHz megahertz mm millimeter(s) ms millisecond(s) MS-DOS® Microsoft® Disk Operating System mV millivolt(s) NAS network attached storage NIC network interface controller NIS network information service NiCad nickel cadmium NMI nonmaskable interrupt
ns nanosecond(s) NTFS NT File System NVRAM nonvolatile random-access memory PCI Peripheral Component Interconnect PDU power distribution unit PGA pin grid array POST power-on self-test RAID redundant array of independent disks RAM random-access memory RAS remote access services RGB red/green/blue ROM read-only memory rpm revolutions per minute RTC real-time clock
SCA Single Controller Architecture sec second(s) SDRAM synchronous dynamic random-access memory SIMM single in-line memory module SMBus system management bus SNMP Simple Network Management Protocol SDRAM synchronous dynamic random-access memory TCP/IP Transmission Control Protocol/Internet Protocol UART universal asynchronous receiver-transmitter UPS uninterruptible power supply UTP unshielded twisted pair V volt(s) VAC volt(s) alternating current VDC
volt(s) direct current VGA video graphics array VRAM video random-access memory W watt(s) WH watt-hour(s) ZIF zero insertion force Back to Contents Page
Back to Contents Page Introduction Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide Other Documents You May Need Your system includes the following significant service and upgrade features: l System diagnostics, which checks for hardware problems (if the system can boot) The following system upgrade options are available: l Processor l Memory l PCI expansion card Other Documents You May Need The System Information Guide provides important safety and regulatory information.
Back to Contents Page Indicators, Messages, and Codes Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide Front-Panel Indicators and Features Back-Panel Indicators and Features System Messages System Beep Codes Warning Messages Diagnostics Messages Alert Messages Applications, operating systems, and the system itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor or a beep code may sound.
Table 2-1. Front-Panel Indicator Codes Indicator Type Activity Indicator Indicator Code Power Blue/amber system status Off The system is off and AC power is not connected to the system. Green blinking AC power is connected to the system, but the system is not powered on. Green Indicates that the system is powered on. Off The system is off. Blue The system is operating normally. Blue blinking The system is identifying itself due to the pressing of the identification button.
System Messages System messages appear on the console during POST to notify you of a possible problem with the system. If you are performing console redirection, system messages will appear on the console. Table 2-3 lists the system messages that can occur and the probable cause and corrective action for each message.
Remote BIOS update attempt failed. Retry the BIOS update. If the problem persists, see "Getting Help." BIOS Update Attempt Failed! Incorrect configuration settings in System Setup program; NVRAM_CLR jumper is installed; faulty system Caution! NVRAM_CLR jumper is installed on battery. system board. Please run SETUP Faulty diskette, diskette drive, CD drive, or hard drive. Replace the diskette. Ensure that the diskette/CD-drive subsystem and hard drives are properly installed.
Invalid memory configuration detected. Potential corruption exists! Faulty keyboard controller (faulty system board). See "Getting Help." Keyboard controller failure Keyboard data line failure Loose or improperly connected keyboard cable; faulty keyboard; faulty keyboard controller. Ensure that the keyboard is properly connected. If the problem persists, replace the keyboard. If the problem persists, see "Getting Help." Faulty or improperly installed memory modules, or faulty system board.
Non-system disk or disk error subsystem; no operating system on diskette or hard drive. No operating system on diskette. problem persists, replace the faulty hard drive. See "Hard Drives" in "Installing Drives." Use a bootable diskette. Not a boot diskette PCI BIOS failed to install Loose cables to expansion card(s); faulty or improperly installed expansion card. Ensure that all appropriate cables are securely connected to the expansion cards.
Warning! Firmware is out-of-date Corrupt NVRAM or the serial number not programmed See "Getting Help." Warning! Invalid board serial number. New or unsupported microprocessor. Update the BIOS firmware, see "Getting Help." Warning! No microcode update loaded for processor Faulty diskette, diskette/CD-drive assembly, hard drive, or hard-drive subsystem. Write fault Replace the diskette. Replace the diskette/CD-drive subsystem. See "Removing the CD and Diskette Drives" in "Installing Drives.
3-3-1 CMOS failure 3-3-2 System configuration check failure 3-3-3 Keyboard controller not detected 3-3-4 Video memory test failure 3-4-1 Screen initialization failure 3-4-2 Screen-retrace test failure 3-4-3 Video ROM search failure 4-2-1 No timer tick 4-2-2 Shutdown test failure 4-2-3 Gate A20 failure 4-2-4 Unexpected interrupt in protected mode 4-3-1 Improperly installed or faulty memory modules 4-3-2 No memory modules installed in the first memory module connector See "Troublesho
Back to Contents Page Finding Software Solutions Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide Before You Begin Troubleshooting Errors and Conflicts Software problems can be caused by: l Improper installation or configuration of an application l Application conflicts l Input errors l Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer's recommended procedures.
Application Conflicts Some applications can leave unnecessary files or data behind after they are deleted from your system. Device drivers can also create application errors. If application errors occur, see your application device driver or operating system documentation for troubleshooting information. IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously.
Back to Contents Page Running the System Diagnostics Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Advanced Testing Options Error Messages If you experience a problem with your system, run the diagnostics before calling for technical assistance.
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program). From the Utility Partition 1. As the system boots, press during POST. 2. From the utility partition main menu under Run System Utilities, select Run System Diagnostics. From the Diagnostics Diskettes 1.
l l The right side of the screen under Devices for Highlighted Group lists the specific devices within a particular test group. The menu area consists of two lines at the bottom of the screen. The first line lists the menu options that you can select; press the left- or right-arrow key to highlight an option. The second line provides information about the highlighted option. For more information about a device group or device, highlight the Help option and press .
Back to Contents Page Troubleshooting Your System Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide Safety First—For You and Your System Troubleshooting the Power Supply External Connections Troubleshooting the Cooling Fans Checking Specific System Problems Troubleshooting an Expansion Card Start-up Routine Troubleshooting the Microprocessor Opening the System Troubleshooting System Memory Closing the System Troubleshooting the System Board Checking the Equipment Troubleshoot
Start-up Routine It is important to look and listen to your system when trying to determine the source of a problem. Look and listen during the system's start-up routine for the indications described in Table 5-1. Table 5-1. Start-Up Routine Indications Look/listen for: Action An error message displayed on the monitor See "System Messages" in "Indicators, Messages, and Codes." A series of beeps emitted by the system See "System Beep Codes" in "Indicators, Messages, and Codes.
Closing the System 1. Ensure that you did not leave tools or parts inside the system. 2. Place the cover over the sides of the chassis, and slide the cover forward until it snaps into place. See Figure 5-2. 3. Tighten the thumbscrew at the back of the system to secure the cover. 4. To replace the bezel. See Figure 5-1. 5. a. Align the hole in the left-side bezel securing tab with the tab on the front panel. b.
If a video expansion card is not installed, go to step 3. If a video expansion card is installed, remove the video card. See "Removing an Expansion Card" in "Installing System Components." If the problem persists, go to step 3. 3. Run the video tests in the system diagnostics. If the tests run successfully, the problem is not related to video hardware. Go to "Finding Software Solutions." If the tests did not run successfully, see "Getting Help.
If the problem is resolved, you must replace the faulty mouse. See "Getting Help." 3. Enter the System Setup program, and ensure that the mouse controller is enabled. See "Using the System Setup Program" in your User's Guide. If the problem is not resolved, continue to step 4. 4. Run the pointing devices test in the system diagnostics. See "Running the System Diagnostics." If the test fails, see "Getting Help.
Problem l System error message indicates a problem. l Device connected to the port is not working. Action 1. Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup Program" in the User's Guide. 2. Remove the bezel. See "Opening the System." 3. Turn off the system and any USB devices. If only one USB device is connected to the system, go to step 6. 4. Disconnect all USB devices, and connect the malfunctioning device to the other USB port. 5.
expansion cards and the lower slot supports PCI-X 64-bit, 133-MHz expansion cards. The hard-drive bays provide space for up to two IDE or SCSI drives and a CD/diskette drive combination. The SCSI hard drives must be connected to a controller card. Power is supplied to the backplane board, the system board, and internal peripherals through a single nonredundant power supply. Troubleshooting a Wet System Problem l Liquid spills l Splashes l Excessive humidity Action 1. Open the system.
Problem l Error message shows problem with the battery. l System Setup utility loses the system configuration information. l System date and time do not stay current. Action 1. Open the system. See "Opening the System." 2. Check the connection of the battery to the system board. See "Replacing the Battery" in "Installing System Components." CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.
2. Lift the fan from the chassis. See "Removing a Fan Assembly" in "Installing System Components." 3. Reseat the fan. Ensure that the fan connector is firmly seated. 4. Close the system. See "Closing the System." If the problem persists, replace the fan. 5. If the replacement fan does not operate, one of the fan connectors is faulty. See "Getting Help." Troubleshooting an Expansion Card Problem l Expansion card does not perform as expected. Action 1. Open the system. See "Opening the System.
If the tests are successful, the expansion cards may not have been properly installed. Troubleshooting the Microprocessor Problem l Error message indicates a microprocessor problem. l A heat sink is not installed for the processor. Action CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Run the appropriate online diagnostics test.
If no error messages occur during POST, continue to the next step. If there are error messages, the system board might be faulty. See "Getting Help." 10. Open the system. See "Opening the System." 11. Remove the memory module from DIMM A and reinstall one of the memory modules that you removed in step 7. 12. Close the system. See "Closing the System.
1. Enter the System Setup program and verify that the diskette drive is configured correctly. See "Using the System Setup Program" in the User's Guide. 2. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in Running System Diagnostics." 3. Run the diskette drive tests to see whether the diskette drive works correctly. See "Running the System Diagnostics." If the tests fail, continue to the next step.
5. Open the system. See "Opening the System." 6. Ensure that the CD/diskette-drive interface cable is securely connected to the interposer board and to the backplane board. 7. Close the system. See "Closing the System." 8. Run the IDE devices tests in the system diagnostics to determine whether the CD drive works correctly. If the problem is not resolved, see "Getting Help.
For information about testing the controller, see the SCSI controller's documentation. If the tests fail, continue to step 2. 2. Reboot the system and enter the SCSI configuration utility. To enter the utility, press , , or , depending on the utility. See the documentation supplied with the controller for information on the configuration utility. 3. Ensure that the primary SCSI channel is enabled, and restart the system. See the documentation for your SCSI controller. 4.
Back to Contents Page Installing System Components Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide System Board Components Fan Assemblies Expansion Cards System Memory Upgrading the Processor System Battery Power Supply This section describes how to install the following system components: l Fan assemblies l Expansion cards l Memory upgrades l Processor upgrades l System battery l Power supply System Board Components When installing and replacing system board components, u
Your system contains three fan assemblies. The three assemblies provide cooling for the processor, memory modules, and expansion cards. Removing a Fan Assembly CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. 2. Open the system. See "Opening the System" in Troubleshooting Your System.
Installing a Fan Assembly 1. 2. Align the replacement fan assembly's connector with the connector on the system board and the pegs on the chassis. See Figure 6-2, Figure 6-3, and Figure 6-4 for the locations of the fan assemblies. Push down on the fan assembly until it is properly seated on the chassis pegs and to the three-pin connector on the system board. If you are installing the processor fan assembly, install the two cooling shrouds after installing the processor fan assembly.
Removing an Expansion Card CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Open the system. See "Opening the System" in Troubleshooting Your System." 2. Disconnect any external cable(s) that are connected to the expansion card. 3. Remove the expansion-card retainer adjacent to the PCI slots. See Figure 6-5. 4.
Installing Memory Modules 1. Open the system. See "Opening the System" in Troubleshooting Your System." 2. Locate the memory module sockets. See Figure 6-1. 3. Press the ejectors on the memory module socket down and out, as shown in Figure 6-6, to allow the memory module to be inserted into the socket. 4. Align the memory module's edge connector with the alignment keys of the memory module socket, and insert the memory module in the socket.
It is possible to upgrade your processor to take advantage of future options in speed and functionality. Each processor and its associated level 2 (L2) cache memory are contained in a pin grid array (PGA) package that is installed in a ZIF socket on the system board.
9. Unpack the new processor. If any of the pins on the processor appear bent, see "Getting Help." 10. Align the pin-1 corner of the processor with the pin-1 corner of the ZIF socket. See Figure 6-8. NOTE: Identifying the pin-1 corners is critical to positioning the processor correctly. Identify the pin-1 corner of the processor by locating the tiny gold triangle on one corner of the processor. Place this corner in the same corner of the ZIF socket identified by a corresponding triangle. 11.
See "Running the System Diagnostics" for information about running the diagnostics and troubleshooting processor problems. System Battery The system battery maintains your system's configuration, date, and time information in a special section of memory when you turn off the system. The operating life of the battery ranges from 2 to 5 years, depending on how you use the system (for example, if you keep the system turned on most of the time, the battery gets little use, and therefore lasts longer).
6. Close the system. See "Closing the System" in "Troubleshooting Your System." 7. Enter the System Setup program to confirm that the battery operates properly. 8. From the main screen, select System Time to enter the correct time and date. Also, re-enter any system configuration information that is no longer displayed on the System Setup screens, and then exit the System Setup program. 9.
Installing the Power Supply 1. Lower the power supply into the chassis and slide it forward until the securing tabs on the power supply are engaged into the securing brackets. 2. Connect the power-supply cable to the backplane. 3. Replace the power-supply retaining bracket. 4. Close the system. See "Closing the System" in "Troubleshooting Your System.
Back to Contents Page Installing Drives Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide SCSI Configuration Information Configuring the Boot Drive Hard Drives Installing a RAID or SCSI Controller Card CD/Diskette Drives The hard drive bays provide space for up to two IDE or SCSI hard drives and a CD/diskette drive combination. The IDE hard drives connect to the backplane board and the SCSI hard drives must be connected to a controller card.
l To boot from an IDE or SCSI RAID array, the drive must be connected to the RAID controller card. See the documentation that accompanied the controller card. Hard Drives Your system contains up to two non-hot-pluggable IDE or SCSI hard drives. If your system contains SCSI hard drives, they must be connected to a SCSI controller board. The cables for the SCSI hard drives are routed through openings in the backplane bracket and the PCI fan bracket, to the controller.
Installing a Hard Drive 1. Align the hard-drive mounting holes with the holes in the drive carrier. 2. Using a #2 Phillips screwdriver, install the four screws that secure the hard drive to the carrier. See Figure 7-2. NOTE: Install the two screws at the front of the hard-drive carrier first. 3. Align the hard-drive carrier so that the shoulder washers on the carrier slide into the mounting notches in the chassis. 4. Slide the carrier forward until it stops. 5.
1. Open the system. See "Opening the System" in "Troubleshooting Your System." 2. Disconnect the interface cable from the CD/diskette drive's interposer card. 3. Loosen the thumbscrew that secures the CD/diskette drive tray to the chassis. See Figure 7-3. 4. Slide the tray backward and lift it out of the chassis. Figure 7-3. Removing the CD/Diskette Drive Tray Installing the CD/Diskette Drive Tray 1.
Installing the CD and Diskette Drives 1. Align the diskette drive's mounting holes with the retaining pins on the drive tray. See Figure 7-4. If the diskette drive is replaced, connect the interface cable from the interposer card to the new diskette drive. 2. Align the CD drive's mounting holes with the retaining pins on the drive tray. See Figure 7-4. 3. Rotate the drive tray's securing lever until it snaps into place. 4. Connect the interposer card to the CD drive.
Back to Contents Page Getting Help Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the procedures in "Troubleshooting Your System." 2.
www.dell.com/la (for Latin American countries) l Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. l Electronic Support Service support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) l Electronic Quote Service sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only) l Electronic Information Service info@dell.
Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.
Diagnostics Checklist Name: Date: Address: Phone number: Service tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Peripherals: Expansion cards: Are you connected to a network? Yes No Network, version, and network card: Programs and versions: See your operating system documentation to determine the contents of the system's start-up files. If possible, print each file.
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Back to Contents Page Dell™ PowerEdge™ 650 Systems Installation and Troubleshooting Guide Notes, Notices, and Cautions Abbreviations and Acronyms Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.