Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide Introduction Indicators and Codes Finding Software Solutions Running System Diagnostics Troubleshooting Your System Installing System Options Installing Drives Getting Help Jumpers and Connectors I/O Connectors Abbreviations and Acronyms Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer.
Back to Contents Page Jumpers and Connectors Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide Jumpers—A General Explanation System Board Jumpers System Board Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.
Table A-1. System Board Jumper Settings Jumper Setting PSWD_EN Description (default) The password feature is enabled. The password feature is disabled. NVRAM_CLR (default) The configuration settings are retained at system startup. The configuration settings are cleared at next system startup. NOTE: You can store a spare, unused jumper plug on one pin of the NVRAM_CLR jumper block.
Table A-2.
CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System." 3. Lay the system on its right side. 4. Remove the cover. See "Removing the Cover" in "Troubleshooting Your System." 5.
Back to Contents Page I/O Connectors Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide Serial Connector Parallel Connector PS/2-Compatible Keyboard and Mouse Connectors Video Connector USB Connector Integrated NIC Connector Network Cable Requirements I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your system.
Serial Connector Serial connectors support devices such as external modems, printers, and mice that require serial data transmission. The serial connector uses a 9-pin Dsubminiature connector. Serial Connector Autoconfiguration The default designation of the integrated serial connector is COM1.
Table B-3.
You can attach a VGA-compatible monitor to the system's integrated video controller using a 15-pin high-density D-subminiature connector. Figure B-5 illustrates the pin numbers for the video connector and Table B-5 defines the pin assignments for the connector. NOTE: Installing a video card automatically disables the system's integrated video controller. Figure B-5. Video Connector Pin Numbers Table B-5.
Integrated NIC Connector The system's integrated NIC functions as a separate network expansion card while providing fast communication between servers and workstations. Figure B7 illustrates the pin numbers for the NIC connector and Table B-7 defines the pin assignments for the connector. Figure B-7. NIC Connector Table B-7.
Back to Contents Page Abbreviations and Acronyms Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide A ampere(s) AC alternating current ADC analog-to-digital converter ANSI American National Standards Institute APIC Advanced Peripheral Interrupt Controller ASIC application-specific integrated circuit BIOS basic input/output system BMC baseboard management controller bpi bits per inch bps bits per second BTU British thermal unit C Celsius
CD compact disc CGA color graphics adapter cm centimeter(s) CMOS complementary metal oxide semiconductor COM communications cpi characters per inch cpl characters per line CPU central processing unit DAC digital-to-analog converter DAT digital audio tape dB decibel(s) dBA adjusted decibel(s) DC direct current DDR double-data rate
DIMM dual in-line memory module DIN Deutsche Industrie Norm DIP dual in-line package DMA direct memory access DOC Department of Communications (in Canada) dpi dots per inch DRAM dynamic random-access memory DS/DD double-sided double-density DS/HD double-sided high-density ECC error checking and correction EDO extended-data out EGA enhanced graphics adapter EIDE enhanced integrated drive electronics EMI
electromagnetic interference EMM expanded memory manager EMS Expanded Memory Specification EPP Enhanced Parallel Port EPROM erasable programmable read-only memory ESD electrostatic discharge ESDI enhanced small-device interface ESM embedded server management F Fahrenheit FAT file allocation table FCC Federal Communications Commission ft feet g gram(s) G gravities
GB gigabyte(s) GUI graphical user interface Hz hertz I/O input/output ID identification IDE integrated drive electronics IRQ interrupt request K kilo- (1024) KB kilobyte(s) KB/sec kilobyte(s) per second Kb kilobit(s) Kbps kilobit(s) per second kg kilogram(s) kHz kilohertz
LAN local area network lb pound(s) LCD liquid crystal display LED light-emitting diode LIF low insertion force LN load number lpi lines per inch LVD low voltage differential m meter(s) mA milliampere(s) mAh milliampere-hour(s) MB megabyte(s) Mb megabit(s) Mbps megabit(s) per second
MBR master boot record MDA monochrome display adapter MGA monochrome graphics adapter MHz megahertz mm millimeter(s) ms millisecond(s) MTBF mean time between failures mV millivolt(s) NIC network interface controller NiCad nickel cadmium NiMH nickel-metal hydride NMI nonmaskable interrupt ns nanosecond(s) NTFS
NT File System NVRAM nonvolatile random-access memory OTP one-time programmable PAL programmable array logic PCI Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association PDB power distribution board PDU power distribution unit PGA pin grid array PIC personal identification code POST power-on self-test ppm pages per minute PQFP plastic quad flat pack PSDB power-supply distribution board
PS/2 Personal System/2 PXE preboot execution environment RAID redundant arrays of independent disks RAC remote access controller RAM random-access memory RCU Resource Configuration Utility REN ringer equivalence number RFI radio frequency interference RGB red/green/blue ROM read-only memory rpm revolutions per minute RTC real-time clock SATA serial ATA SBE single bit ECC
SCSI small computer system interface sec second(s) SEC single-edge contact SEL system event log SDRAM synchronous dynamic random-access memory SIMM single in-line memory module SMB server management bus SMI system management interrupt SNMP Simple Network Management Protocol SRAM static random-access memory SVGA super video graphics array TFT thin film transistor tpi tracks per inch UMB upper memory block
UPS uninterruptible power supply USB universal serial bus V volt(s) VAC volt(s) alternating current VDC volt(s) direct current VGA video graphics array VLSI very-large-scale integration VRAM video random-access memory VRM voltage regulator module W watt(s) WH watt-hour(s) XMM extended memory manager XMS eXtended Memory Specification ZIF
zero insertion force Back to Contents Page
Back to Contents Page Introduction Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide Other Documents You May Need Obtaining Technical Assistance The system includes the following service features to make troubleshooting and repair easy and effective: l Embedded server management hardware, which monitors temperatures and voltages throughout the system.
Back to Contents Page Indicators and Codes Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide Front-Panel Indicators and Features System Beep Codes Back-Panel Features NIC Indicator Codes Warning Messages Diagnostics Messages Hot-Plug SCSI Hard-Drive Indicator Codes Alert Messages System Messages The system, applications, and operating systems can identify problems and alert you to them.
To exit from a power-saving state, briefly press the power button or click or move the mouse. Hard-drive activity indicator Flashes when data is being read from or written to the SATA hard drives that are connected to the integrated drive controller. Back-Panel Features Figure 2-2 shows the back-panel features of the system. Table 2-2 describes the back-panel features. Figure 2-2. Back-Panel Features Table 2-2.
Table 2-3. NIC Indicator Codes Indicator Normal Operation Error Condition Activity Flashing amber indicates that network data is being sent or received When off at the same time that the link indicator is off, the network adapter is not connected to the network. Link Steady green indicates that the network adapter is connected to a valid link partner on the network. When off at the same time that the activity indicator is off, the network adapter is not connected to the network.
System Messages System messages appear on the screen to notify you of a possible problem with the system. Table 2-5 lists the system messages that can occur and the probable cause and corrective action for each message. NOTE: If you receive a system message that is not listed in Table 2-5, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. Table 2-5.
drive, or hard drive. Data error Faulty or improperly installed memory modules. Diskette Drive," "Troubleshooting a CD, DVD, or CD-RW/DVD Drive," "Troubleshooting SATA Hard Drives," or "Troubleshooting SCSI Hard Drives" in "Troubleshooting Your System." See "Troubleshooting System Memory" in "Troubleshooting Your System." Decreasing available memory Incorrect configuration settings in the System Setup program. Diskette drive n seek failure Faulty or improperly installed diskette drive.
Memory double word logic failure at address, read value expecting value Memory odd/even logic failure at start address to end address Memory write/read failure at address, read value expecting value Faulty application program. Restart the application program. Memory allocation error Memory module installation guidelines have not been properly followed. See "Memory Module Installation Guidelines" in "Installing System Options.
Faulty or improperly installed expansion card. See "Troubleshooting Expansion Cards" in "Troubleshooting Your System." Faulty or improperly installed hard drive. Ensure that the hard drive cables are properly connected. See "Troubleshooting a SATA Hard Drive Connected to the Integrated Drive Controller" and "Troubleshooting a SATA Hard Drive in a RAID Configuration (When Available)" in "Troubleshooting Your System.
If a beep code is emitted, write down the series of beeps and then look it up in Table 2-6. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the possible cause. If you are still unable to resolve the problem, see "Getting Help." Table 2-6. System Beep Codes Code Cause Corrective Action 1-1-2 CPU register test failure See "Troubleshooting the Processor" in "Troubleshooting Your System.
Diagnostics Messages When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help," and then follow the instructions in that section for obtaining technical assistance. Alert Messages Systems management software generates alert messages for your system.
Back to Contents Page Finding Software Solutions Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide Before You Begin Troubleshooting Errors and Conflicts Software problems can be caused by: l Improper installation or configuration of an application l Application conflicts l Input errors l Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer's recommended procedures.
Some applications can leave unnecessary files or data behind after they are deleted from your system. Device drivers can also create application errors. If application errors occur, see your application device driver or operating system documentation for troubleshooting information. IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously.
Back to Contents Page Running System Diagnostics Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Advanced Testing Options Error Messages If you experience a problem with your system, run the diagnostics before calling for technical assistance.
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program). From the Utility Partition 1. As the system boots, press during POST. 2. From the utility partition main menu under Run System Utilities, select Run System Diagnostics. From the Diagnostics Diskettes 1.
l The menu area consists of two lines at the bottom of the screen. The first line lists the menu options that you can select; press the left- or right-arrow key to highlight an option. The second line provides information about the highlighted option. For more information about a device group or device, highlight the Help option and press . Press to return to the previous screen. Error Messages When you run a system diagnostics test, you may receive an error message during testing.
Back to Contents Page Troubleshooting Your System Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide Safety First—For You and Your System Start-Up Routine Troubleshooting the Power Supply Troubleshooting System Cooling Problems Checking the Equipment Troubleshooting System Memory Responding to a Systems Management Software Alert Message Troubleshooting a Diskette Drive Bezel Troubleshooting a CD, DVD, or CD-RW/DVD Drive System Cover Troubleshooting SCSI Hard Drives Inside the Sys
Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure 2-2 for the backpanel connectors on your system. Troubleshooting the Video Subsystem Problem l Monitor is not working properly. l Video memory is faulty. Action 1.
Problem l System message indicates a problem with the mouse. l Mouse is not functioning properly. Action 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." If the test fails, continue to the next step. 2. Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 3. If the mouse is damaged, continue to the next step. 3. Swap the faulty mouse with a working mouse.
Action 1. Turn off the system and any peripheral devices connected to the serial port. 2. Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable. See "Getting Help." 3. Turn off the system and the serial device, and swap the device with a comparable device. 4. Turn on the system and the serial device. If the problem is resolved, replace the serial device. See "Getting Help.
If the tests fail, continue to the next step. 2. Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" in "Indicators and Codes." l If the link indicator does not light, check all cable connections. l If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC's documentation. l Change the autonegotiation setting, if possible. l Use another connector on the switch or hub.
NOTE: Figure 5-1 shows the system standing upright as the bezel is being removed. However, before you service components inside the system, lay the system on its right side. Installing the Bezel To install the bezel, align the hooks at the bottom of the bezel, swing the top of the bezel forward toward the system, and press the bezel to the system until it snaps into place. Using the system key, lock the bezel.
Inside the System In Figure 5-3, the bezel and system cover are removed to provide an interior view of the system. The system board holds the system's circuitry and other electronic components. Several hardware options such as the processors and memory are installed directly on the system board. The system accommodates up to five half-length PCI expansion cards (two PCI 32-bit, 33-MHz, 5.0-V expansion cards and three PCI-X 64-bit, 66-MHz, 3.3-V expansion cards).
l Excessive humidity. Action CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the bezel. See "Removing the Bezel." 3. Lay the system on its right side. 4. Remove the cover. See "Removing the Cover." 5. Remove all expansion cards installed in the system.
If the tests fail, see "Getting Help." Troubleshooting the System Battery Problem l System message indicates a problem with the battery. l System Setup program loses system configuration information. l System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery. Action 1.
9. 10. Install the bezel. See "Installing the Bezel." Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. If the problem persists, see "Getting Help." Troubleshooting System Cooling Problems Problem l Cooling fan is not operating properly. l Systems management software issues a fan-related error message. Action Ensure that none of the following conditions exist: l Ambient temperature is too high.
Troubleshooting System Memory Problem l Faulty memory module. l Faulty system board. Action CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." 2. Turn on the system and attached peripherals. If an error message does not appear, continue to the next step.
16. Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 17. As the system boots, observe the monitor screen and the indicators on the keyboard. 18. If an error message still appears, perform step 15 through step 17 for each additional error message. If the problem persists, see "Getting Help." 19. Run the system memory test in the system diagnostics. See "Running System Diagnostics." If the test fails, see "Getting Help.
If the tests fail, see "Getting Help." 24. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 25. Remove the bezel. See "Removing the Bezel." 26. Lay the system on its right side. 27. Remove the cover. See "Removing the Cover." 28. Reinstall one of the expansion cards you removed in step 18. See "Installing an Expansion Card" in "Installing System Options." 29. Replace the cover. See "Replacing the Cover." 30. Stand the system upright. 31.
Troubleshooting a Hot-Plug SCSI Hard Drive Problem l Device driver error. l Hard drive not recognized by the system. Action NOTICE: This procedure can destroy data stored on the hard drive. Before you continue, back up all files on the hard drive. 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." If the test fails, continue to the next step. 2.
e. f. Verify that the SCSI cable is securely connected to the RAID controller card. Replace the cover. See "Replacing the Cover." g. Stand the system upright. h. Install the bezel. See "Installing the Bezel." 11. Format and partition the hard drive. See the operating system documentation. 12. If possible, restore the files to the drive. If the problem persists, see "Getting Help." Troubleshooting a Cabled SCSI Hard Drive Problem l Device driver error.
17. Install the bezel. See "Installing the Bezel." 18. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 19. Format and partition the hard drive. See the operating system documentation. 20. If possible, restore the files to the drive. If the problem persists, see "Getting Help." Troubleshooting SATA Hard Drives Troubleshooting a SATA Hard Drive Connected to the Integrated Drive Controller Problem l Faulty hard drive.
If the problem persists, see "Getting Help." Troubleshooting a SATA Hard Drive in a RAID Configuration (When Available) Problem l Device driver error. l Damaged or improperly connected hard-drive cables. Action CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. NOTICE: This troubleshooting procedure can destroy data stored on the hard drive.
1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3. Remove the bezel. See "Removing the Bezel." 4. Lay the system on its right side. CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 5. Remove the cover.
l Error message indicates a processor problem. l A heat sink is not installed for the processor. Action CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Ensure that you are running the latest BIOS version. You can download the latest BIOS version from the Dell Support website at support.dell.com. 2. Run the appropriate online diagnostics test.
Back to Contents Page Installing System Options Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide Cooling Shroud System Fans Memory Modules Processor Expansion Cards System Battery This section describes how to remove and install the following components: l Cooling shroud l System fans l Memory modules l Processor l Expansion cards l System battery Cooling Shroud The cooling shroud provides cooling for the processor and heat sink.
Installing the Cooling Shroud 1. Ensure that no tools or loose parts are left inside the system. 2. Align the anchor tabs on the cooling shroud with the holes in the system chassis. 3. Reposition the SCSI and power cables so they do not obstruct the DIMMs and interfere with installing the cooling shroud. 4. Gently lower the cooling shroud until the shroud release tab on the back panel snaps into place. 5. Reconnect the power cable(s) to the SCSI backplane (if applicable) or the hard drive(s).
Installing the Front System Fan CAUTION: See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge. 1. Insert the fan cable connector into the routing hole in the expansion-card guide bracket. See Figure 6-2. 2. Align the fan assembly with the slots in the chassis and gently lower the assembly into the chassis. See Figure 6-3. 3.
CAUTION: See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System." 3. Lay the system on its right side. 4. Remove the cover. See "Removing the Cover" in "Troubleshooting Your System." 5.
Memory Module Installation Guidelines The memory module sockets are arranged in banks (1 and 2) on two channels (A and B). Unless only one 256-MB memory module is installed, the modules must be installed in identical pairs. For example, if you are installing 512-MB of total system memory, sockets DIMM1_A and DIMM1_B (bank 1) must contain 256-MB memory modules. Starting with the connector closest to the processor, the memory module sockets are labeled "DIMM1_A" through "DIMM2_B" (see Figure A-3).
9. Stand the system upright. 10. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. After the system completes the POST routine, it runs a memory test. If you installed new memory modules, the system detects the total amount of system memory and compares this value with the system configuration information, which is stored in NVRAM.
8. Align the memory module's edge connector with the alignment key, and insert the memory module in the connector. See Figure 6-5. The memory module connector has an alignment key that allows the memory module to be installed in the connector in only one way. 9. Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the connector. See Figure 6-5.
The following items are included in the processor upgrade kit: l A processor l A heat sink Replacing the Processor CAUTION: See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System." 3.
7. Pull the socket release lever upward to the fully open position. See Figure 6-8. NOTICE: Be careful not to bend any of the pins when removing the processor. Bending the pins can permanently damage the processor. 8. Lift the processor out of the socket and leave the release lever in the open position so that the socket is ready for the new processor. See Figure 6-8. Figure 6-8. Replacing the Processor 9. Unpack the new processor and heat sink.
NOTICE: Positioning the processor incorrectly can permanently damage the processor and the system when you turn on the system. When placing the processor in the socket, be sure that all of the pins on the processor go into the corresponding holes. Be careful not to bend the pins. 13. When the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor in the socket. NOTICE: Do not operate the system without the heat sink installed.
CAUTION: See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge. 1. Unpack the expansion card, and prepare it for installation. For instructions, see the documentation that accompanied the card. 2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3. Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System." 4.
b. Grasp the expansion card by its top corners, and carefully remove it from the expansion- card connector. NOTICE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also help keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 7.
10. Stand the system upright. 11. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 12. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 13. Enter the System Setup program to confirm that the battery is operating properly. See "Using the System Setup Program" in your User's Guide. 14. Enter the correct time and date in the System Setup program's Time and Date fields. 15. Exit the System Setup program. 16.
Back to Contents Page Installing Drives Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide Connecting Drives Front-Panel Drive Inserts Diskette Drive 5.25-Inch Drives Hard Drives Cabled SATA and SCSI Hard Drives Hot-Plug SCSI Hard Drives Installing a RAID Controller Card Your system supports the following drives: l Up to two externally accessible 5.25-inch drives (typically CD and tape backup drives).
NOTICE: To avoid electrical damage to internal system components, install a cover connector on any unused connectors on hard-drive power cables. Front-Panel Drive Inserts To help keep dust and dirt out of the system, a plastic insert in the bezel covers each empty external drive bay. Additionally, each empty external drive bay is covered by a metal insert in the chassis to maintain Federal Communications Commission (FCC) certification of the system. Before you install a 5.
1. Install the chassis drive insert by sliding the insert into the chassis until tabs on the side of the insert snap into place. See Figure 7-1. 2. Install the bezel drive insert by sliding the insert into the bezel until the tabs on the side of the insert snap into place. See Figure 7-1. 3. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 4. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
5.25-Inch Drives A CD drive is standard in the first external drive bay. An additional IDE or SCSI tape backup device can be installed in the second external drive bay. These drives connect either to the system board or to an optional controller card. NOTE: Installing an additional CD, DVD, or CD-RW/DVD drive in the second external drive bay is not supported. Installing a 5.
10. If a controller card was supplied with the drive, install the controller card in expansion slot 3, 4, or 5. See "Installing an Expansion Card" in "Installing System Options." 11. Connect a power cable to the drive. See Figure 7-3. 12. Connect the interface cable to the drive and to the appropriate connector on the system board or controller card (if applicable). NOTE: See the documentation that is included with the controller card for more information.
15. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System." 16. Stand the system upright. 17. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 18. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 19. Test the drive. If you installed an IDE device, run the IDE devices tests in the system diagnostics to determine whether the device operates properly. See "Running the System Diagnostics.
CAUTION: See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System." 3. Lay the system on its right side. 4. Remove the cover. See "Removing the Cover" in "Troubleshooting Your System." 5.
Installing a Hard Drive 1. Unpack the drive (and controller card, if applicable), and prepare the drive for installation. For instructions, see the documentation that accompanied the drive. 2. 3. Install the hard drive in the hard-drive bay: a. Slide the drive into the drive bay with the back of the drive toward the back of the drive bay. b. Install the screws that secure the drive in the drive bay. Install the hard-drive bay (see Figure 7-5 and Figure 7-6): a.
NOTE: The integrated drive controller on the system board can support only two SATA hard drives. If you are installing three or four SATA hard drives, you must connect the drives to a SATA RAID controller card in a RAID or non-RAID configuration. If you are installing up to four SATA hard drives: a. b. Install a SATA RAID controller card in a 64-bit/66-MHz expansion slot. See Figure A-3 to identify the expansion slots.
6. Ensure that all cables are firmly connected and arranged so that they will not catch on the computer covers or block airflow inside the system. 7. Install the cooling shroud. See "Installing the Cooling Shroud" in "Installing System Options." 8. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System." 9. Stand the system upright. 10. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 11.
Removing a Hard Drive NOTICE: Not all operating system support hot-plug drive installation. See the operating system documentation. 1. 2. Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System." Take the hard drive offline and wait until the hard-drive indicator codes on the drive carrier signal that the drive can be removed safely. See Table 2-4 for a list of hard-drive indicator codes.
For instructions, see the documentation that accompanied the drive. 2. Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System." 3. Open the hard-drive carrier handle. See Figure 7-11. NOTICE: Do not insert a hard-drive carrier and attempt to lock its handle next to a partially installed carrier. Doing so can damage the partially installed carrier's shield spring and make it unusable. Ensure that the adjacent drive carrier is fully installed. 4.
Back to Contents Page Getting Help Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the procedures in "Troubleshooting Your System." 2.
www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only) l Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. l Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service sales@dell.com apmarketing@dell.
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See the contact information for your region. Technical Support Service Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware.
Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer.
Sales Country Code: 54 Tech Support Fax City Code: 11 Customer Care Fax Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 Country Code: 61 City Code: 2 Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1 0-810-444-3355 11 4515 7139 11 4515 7138 toll-free: 800-1578 E-mail (New Zealand): nz_tech_support@dell.
China (Xiamen) Country Code: 86 Tech Support website: support.ap.dell.com/china Tech Support E-mail: cn_support@dell.
Fax Fax (calls from outside of France) 0825 004 701 04 99 75 40 01 Corporate Technical Support Customer Care Germany (Langen) International Access Code: 00 0825 004 719 0825 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.
Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard Jamaica General Support (dial from within Jamaica only) Japan (Kawasaki) Website: support.jp.dell.
or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support 001-800-882-1519 Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 E-mail (Technical Support): Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.
International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/ Technical Support Country Code: 351 Customer Care Sales Fax 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1-800-805-7545 St. Kitts and Nevis General Support toll-free: 1-877-441-4731 St. Lucia General Support 1-800-882-1521 General Support toll-free: 1-877-270-4609 St.
Technical Support (servers) toll-free: 0080 60 1256 Transaction Sales toll-free: 0080 651 228 Country Code: 886 Corporate Sales toll-free: 0080 651 227 Thailand Technical Support International Access Code: 002 International Access Code: 001 Country Code: 66 Customer Service (Penang, Malaysia) Sales toll-free: 0880 060 07 604 633 4949 toll-free: 0880 060 09 Trinidad/Tobago General Support 1-800-805-8035 Turks and Caicos Islands General Support toll-free: 1-866-540-3355 U.K.
Back to Contents Page
Back to Contents Page Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. For a complete list of abbreviations and acronyms, see "Abbreviations and Acronyms.
