Dell™ PowerEdge™ 7250 Systems Information Update w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. _________________ Information in this document is subject to change without notice. © 2004 Dell Inc. All rights reserved.
Contents Microsoft Certificate of Authenticity PERC 4/DC Information . . . . . . . . . . . . . . . . . . . . . 5 . . . . . . . . . . . . . . . . . . . . . . . . . . 6 . . . . . . . . . . . 6 7 7 . . . . . . . . . . . . 7 Important Partition Installation Guidelines . . . . Hot-Plug Operation Not Supported for PERC 4/DC . Array Manager Not Supported . . . . . . . . . . Essential Software Update: Install Latest NIC Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 7 . . . . . .
Obtaining Technical Assistance . . . . . . . . . . . . . . . . . . . . . . Online Services . . . . . . . . . AutoTech Service . . . . . . . . Automated Order-Status Service . Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 15 15 15 . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . .
This document provides updated information about the following topics for your system: • Microsoft® certificate of authenticity • PERC4/DC information – Important partition installation guidelines – PERC4/DC hot-plug operation not supported – Array Manager not supported • Essential software update: install updated NIC drivers • SDLT tape drive — updated driver • BIOS update information – CMOS reset not required after BIOS update – Recovering boot options in system setup • BMC IP address e
www.dell.com | support.dell.com Figure 1-1. Location of Certificate of Authenticity certificate of authenticity system bezel PERC 4/DC Information Important Partition Installation Guidelines For systems with a PERC 4/DC card installed and no operating system installed, do not set up any drive partitions before installing the operating system partition or service partition.
• For systems that will use the Red Hat Enterprise Linux AS 3 operating system, install the service partition after installing the operating system. • The EFI partition should be at least 200 MB in size to install the service partition. Hot-Plug Operation Not Supported for PERC 4/DC Your system supports hot-plug expansion card removal and installation only if both the operating system and the particular expansion card support this feature.
www.dell.com | support.dell.com 4 Change to the directory created by extracting the downloaded file. 5 Install the drivers using the following commands: rpm –ivh e1000/e1000-5.2.17.5-3DKMS.binary_only.ia64.rpm rpm -ivh ians-3.0.1-3dkms.binary_only.ia64.rpm For more information on the base and intermediate teaming drivers, download the NIC User’s Guide (Intel_LAN_70_Manual_IA64_A00.exe) from the Dell Support website at support.dell.com.
Recovering Boot Options in System Setup If the BIOS is recovered or updated, the system setup options are reset to the default options. Before performing a BIOS recovery, write down the current configuration settings so that you can restore the settings. The EFI Boot Manager includes an EFI Boot option maintenance menu. NOTE: Ensure that the CD drive is connected before restarting the system. If the drive is not connected following a BIOS recovery, it will be removed from the list of EFI Menu options.
www.dell.com | support.dell.com Red Hat Enterprise Linux AS 3 Operating System Perform the following steps to recover the boot options: 1 From the EFI Boot Manager, select Boot option maintenance menu. 2 Select Add a Boot Option. 3 Select a volume. 4 Select the directory for the EFI partition. 5 Select the Red Hat directory. 6 Select elilo.efi. 7 Select N from Edit Existing Boot Option or make a new entry.
System Status Indicator Codes The system bezel incorporates a system status indicator. The system status indicator lights blue when the system is operating correctly and lights amber when the system needs attention due to a problem with power supplies, fans, system temperature, or hard drives. Table 1-1 lists the system's indicator patterns. Different patterns are displayed as events occur in the system. Table 1-1.
www.dell.com | support.dell.com Table 1-2. SCSI Hard-Drive Status Indicator Codes (continued) Indicator Indicator Code Blinks amber four times per second Drive failed Blinks green, then amber, and then off, repeating this sequence every two seconds Predicted failure for the drive Steady green Drive online Platform Diagnostics The Platform Diagnostics may lock up if more than 1000 iterations of a test are run.
SOL Proxy service. The Baseboard Management Controller User's Guide is available on the Dell Support website at support.dell.com or on the Systems Management and Documentation CD provided with your system. Setting Up Clusters Using Windows Server 2003, Enterprise Edition When running the Windows 2003 Server, Enterprise Edition Cluster Setup Wizard, the Microsoft Cluster Service (MSCS) may not detect some of the shared disks.
www.dell.com | support.dell.com 3 Make a copy of the Diagnostics Checklist, and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures. For more information, see "Online Services." 5 If the preceding steps have not resolved the problem, call Dell for technical assistance.
support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) • Electronic Quote Service sales@dell.com apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) • Electronic Information Service info@dell.com AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.
www.dell.com | support.dell.com Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com.
CAUTION: Before servicing any components inside your computer, see your Product Information Guide for important safety information.
www.dell.com | support.dell.com Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) toll-free: 1-800-247-9362 TechFax toll-free: 1-800-950-1329 Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Care (med.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Tech Support website: support.dell.com.cn Country Code: 86 Tech Support E-mail: cn_support@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers India Technical Support 1600 33 8045 Sales 1600 33 8044 Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
www.dell.com | support.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 Fax Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: Tech_support_central_Europe@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 Uruguay E-mail: dell_direct_support@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
