Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Introduction Indicators, Messages, and Codes Finding Software Solutions Running the System Diagnostics Troubleshooting Your System Installing System Components Installing Drives Getting Help Jumpers, Switches, and Connectors I/O Connectors Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer.
Back to Contents Page Jumpers, Switches, and Connectors Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Jumpers—A General Explanation System Board Jumpers System Board Connectors SCSI Backplane Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.
Table A-1. System Board Jumper Settings Jumper PASSWD_EN Setting (default) Description The password feature is enabled. The password feature is disabled. NVRAM_CLR (default) The configuration settings in NVRAM are retained at system boot. The configuration settings in NVRAM are cleared at next system boot. System Board Connectors See Figure A-3 and Table A-2 for the location and description of the system board connectors. Figure A-3.
Table A-2. System Board Connectors Connector Description 12V Power connector BACK_FAN Fan power connector BATTERY Connector for the 3.
Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" in your User's Guide. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1.
Back to Contents Page I/O Connectors Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Serial Connector Parallel Connector PS/2-Compatible Keyboard and Mouse Connectors Video Connector USB Connectors Integrated NIC Connectors Network Cable Requirements I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your system.
Serial Connector Autoconfiguration The default designation of the integrated serial connector is COM1. When you add an expansion card containing a serial connector that has the same designation as the integrated connector, the system's autoconfiguration feature remaps (reassigns) the integrated serial connector to the next available designation. Both the new and the remapped COM connectors share the same IRQ setting. COM1 and COM3 share IRQ4, while COM2 and COM4 share IRQ3.
11 BUSY I Busy 12 PE I Paper end 13 SLCT I Select 14 AFD# O Automatic feed 15 ERR# I Error 16 INIT# O Initialize printer 17 SLIN# O Select in N/A Ground 18–25 GND PS/2-Compatible Keyboard and Mouse Connectors The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors. Figure B-4 illustrates the pin numbers for these connectors and Table B-4 defines the pin assignments for these connectors. Figure B-4.
13 HSYNC O Horizontal synchronization 14 VSYNC O Vertical synchronization 15 NC N/A No connection USB Connectors The system's USB connectors support USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-compliant devices such as diskette drives and optical drives. Figure B-6 illustrates the pin numbers for the USB connector and Table B-6 defines the pin assignments for the connector.
NOTICE: To avoid line interference, voice and data lines must be in separate sheaths. l Use Category 5 or greater wiring and connectors. l Do not exceed a cable run length (from a workstation to a hub) of 100 m (328 ft). For detailed guidelines on operation of a network, see "Systems Considerations of Multi-Segment Networks" in the IEEE 802.3 standard.
Back to Contents Page Introduction Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Other Documents You May Need Your system includes the following service and upgrade features: l Embedded server management hardware, which monitors temperatures and voltages throughout the system l System diagnostics, which checks for hardware problems (if the system can boot) System upgrade options are offered, including: l Microprocessors l Additional system memory l A variety of PCI, PCI-X, an
Back to Contents Page Indicators, Messages, and Codes Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Front-Panel Indicators and Features Back-Panel Features and Indicators SCSI Hard-Drive Indicator Codes Power Indicator Codes NIC Indicator Codes Diagnostics Indicator Codes System Messages System Beep Codes Warning Messages Diagnostics Messages Alert Messages Baseboard Management Controller Messages The system, applications, and operating systems can identify problems and alert you to t
Table 2-2. Front-Panel Indicators, Buttons, and Connectors Indicator, Button, or Connector Description Blue and amber system status indicator The blue system status indicator lights during normal system operation. The amber system status indicator flashes when the system needs attention due to a problem with power supplies, fans, system temperature, or hard drives.
SCSI Hard-Drive Indicator Codes If an optional SCSI RAID controller is installed in the system, two indicators on each of the hard-drive carriers provide information on the status of the SCSI hard drives. See Figure 2-3 and Table 2-3. The SCSI backplane firmware controls the drive power-on/fault indicator. Figure 2-3. SCSI Hard-Drive Indicators Table 2-3 lists the drive indicator patterns. Different patterns are displayed as drive events occur in the system.
Drive predicted failure The power-on/fault indicator slowly blinks green, amber, and off. Drive failed The amber power-on/fault indicator blinks four times per second. Drive rebuilding The green power-on/fault indicator blinks slowly. Drive online The green power-on/fault indicator is on. Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator can provide information on power status (see Figure 2-1).
Diskette or hard-drive failure. Ensure that the diskette drive and hard drive(s) are properly connected. See "Installing Drives" for information on the drive(s) installed in your system. Possible USB failure. See "Troubleshooting a USB Device" in "Troubleshooting Your System." No memory modules detected. See "Troubleshooting System Memory" in "Troubleshooting Your System." System board failure. See "Getting Help." Memory configuration error.
or optical drive interface cable, or loose power cable. "Troubleshooting an Optical Drive" in "Troubleshooting Your System." Diskette read failure Faulty or improperly inserted diskette. Replace the diskette. Diskette subsystem reset failed Faulty diskette drive or optical drive controller. Ensure that the diskette drive and optical drive cables are properly connected. See "Troubleshooting a Diskette Drive" and "Troubleshooting an Optical Drive" in "Troubleshooting Your System.
Actual Link Width is n PCIe Degraded Link Width Error: Slot n Expected Link Width is n Faulty or improperly installed Reseat the PCIe card in the specified slot number. See "Expansion Cards." If PCIe card in the specified slot the problem persists, see "Getting Help." number. Actual Link Width is n PCIe Training Error: Embedded Bus#nn/Dev#nn/Funcn Faulty or improperly installed PCIe card. Reseat the PCIe cards. See "Expansion Cards." If the problem persists, see "Getting Help.
NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue beep codes related to those peripherals. If a beep code is emitted, write down the series of beeps and then look it up in Table 2-8. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the possible cause. If you are still unable to resolve the problem, see "Getting Help." Table 2-8.
NOTE: Warning messages are generated by either the application or the operating system. For more information, see "Finding Software Solutions" and the documentation that accompanied the operating system or application. Diagnostics Messages When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section.
Back to Contents Page Finding Software Solutions Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Before You Begin Troubleshooting Errors and Conflicts Software problems can be caused by: l Improper installation or configuration of an application l Application conflicts l Input errors l Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer's recommended procedures.
IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port 1 (COM1 and COM3) IRQ5 Remote access controller IRQ6 Diskette drive controller IRQ7 Parallel port IRQ8 Real-time clock IRQ9 ACPI functions (used for power management) IRQ10 Available IRQ11 Available IRQ12 PS/2 mouse port unless the mouse is disabled through the System Setup program IRQ13 Math coprocessor IRQ14 IDE optical drive controller IRQ15 Available Back to Contents Page
Back to Contents Page Running the System Diagnostics Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test Options If you experience a problem with your system, run the diagnostics before calling for technical assistance.
Click the testing option in the Main Menu window. Table 4-1 provides a brief explanation of testing options. Table 4-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device.
Back to Contents Page Troubleshooting Your System Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Safety First—For You and Your System Troubleshooting the System Battery Start-Up Routine Troubleshooting a Power Supply Checking Basic Power Problems Troubleshooting System Cooling Problems Checking the Equipment Troubleshooting System Memory Troubleshooting Basic I/O Functions Troubleshooting a Diskette Drive Troubleshooting a NIC Troubleshooting an Optical Drive Responding to
any of the procedures, see "Troubleshooting External Connections." Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure 2-1 and Figure 2-2 for the front-panel and back-panel connectors on your system.
1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." If the test fails, continue to the next step. 2. Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 5. If the mouse is damaged, continue to the next step. 3. Swap the faulty mouse with a working mouse. If the problem is resolved, replace the faulty mouse. 4.
Troubleshooting a USB Device Problem l System message indicates a problem with a USB device. l Device connected to a USB port is not operating properly. Action 1. Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" in your User's Guide. 2. Turn off the system and any USB devices. 3. Disconnect the USB devices, and connect the malfunctioning device to another USB connector. 4. Turn on the system and the reconnected device.
Action 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." 2. Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup Program" in your User's Guide. 3. Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" in "Indicators, Messages, and Codes." l If the link indicator does not light, check all cable connections.
Removing the Cover To upgrade or troubleshoot the system, remove the system cover to gain access to internal components. CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the bezel. See "Removing the Bezel." 3. Lay the system on its right side. 4.
The system board holds the system's control circuitry and other electronic components. The processor and memory are installed directly on the system board. The system can accommodate up to five expansion cards. The system supports up to four SCSI or SATA hard drives. The peripheral bays support an optional diskette drive and optical drive. Troubleshooting a Wet System Problem l Liquid spilled on the system. l Excessive humidity.
Troubleshooting a Damaged System Problem l System was dropped or damaged. Action CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Open the system. See "Opening the System." 2. Ensure that the following components are properly installed: l Expansion cards l Memory modules l Processor l Power supplies l Fans l Hard drives 3.
Problem l No power to the system. l Power indicator on the front panel does not light. Action 1. Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics." CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3.
Troubleshooting System Memory Problem l Faulty memory module. l Faulty system board. l System status indicator is amber. l System beep code indicates a memory problem. l Systems management software issues a memory-related message through the systems management software. Action Memory-related beep code during system startup. CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
3. Ensure that the memory modules are populated correctly. See "General Memory Module Installation Guidelines" in "Installing System Components." If the memory modules are populated correctly, continue to the next step. 4. Reseat the memory modules in their sockets. See "Installing Memory Modules" in "Installing System Components." 5. Close the system. See "Closing the System." 6. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
14. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 15. Run the appropriate online diagnostic test to see whether the diskette drive works correctly. If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty. Continue to the next step. If the tests fail, see "Getting Help." 16. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 17.
l Missing or corrupted tape-backup software or tape-drive device driver. l Defective SCSI controller card. Action CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Run the System Setup program and ensure that the secondary SCSI channel is enabled and set to SCSI. See "Using the System Setup Program" in your User's Guide. 2.
For information about testing the controller, see the controller's documentation. If the tests fail, continue to the next step. 3. If the SCSI hard drives are configured in a RAID array, restart the system and enter the RAID configuration utility. NOTE: To enter the utility, press , , or , depending on the utility. See the documentation supplied with the controller for information about the configuration utility. 4.
Action NOTICE: This procedure can destroy data stored on the hard drive. Before you continue, back up all files on the hard drive. 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." If the test fails, continue to the next step. 2. Run the SCSI controllers test and the hard-drive tests in the system diagnostics. See "Running the System Diagnostics.
l Faulty hard drive. l Damaged or improperly connected hard-drive cables. Action CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
5. Open the system. See "Opening the System." 6. Ensure that the hard-drive interface cable is properly connected to the drive and to the controller card. See the documentation that accompanied the controller card. 7. If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "Configuring the Boot Drive" in "Installing Drives." 8. Ensure that the power cable is properly connected to the drive. 9. Close the system. See "Closing the System." 10.
Action CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3. Open the system. See "Opening the System." 4.
5. Close the system. See "Closing the System." 6. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 7. Run the appropriate online diagnostic test. If the tests fail or the problem persists, continue to the next step. 8. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9. Open the system. See "Opening the System." 10. Replace the processor with another processor of the same capacity.
Back to Contents Page Installing System Components Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Cooling Shroud System Fans Power Supply Expansion Cards System Memory Processor Installing a RAC Card System Battery This section describes how to install the following system components: l Cooling shroud l System fans l Power supply l Memory modules l Processor l Expansion cards l System battery Cooling Shroud Removing the Cooling Shroud CAUTION: See your Product Informatio
Installing the Cooling Shroud 1. Ensure that no tools or loose parts are left inside the system. 2. Align the anchor tabs on the cooling shroud with the notches in the system chassis. 3. Reposition the SCSI cable and power cables so they do not obstruct the memory modules and interfere with installing the cooling shroud. 4. Gently lower the cooling shroud until the shroud release tab on the back panel snaps into place. 5.
6. Compress the two release tabs on the top of the fan assembly and lift the fan assembly away from the system. See Figure 6-3. Figure 6-3. Removing and Replacing the Front System Fan Installing the Front System Fan CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Insert the fan power cable through the routing hole in the expansion-card guide bracket. See Figure 6-2. 2.
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System." 3. Lay the system on its right side. 4. Remove the cover. See "Removing the Cover" in "Troubleshooting Your System." 5.
Power Supply Removing the Power Supply CAUTION: See the Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System." 3. Lay the system on its right side. 4. Remove the cover.
3. Install the cooling shroud. See "Installing the Cooling Shroud." 4. Connect the DC power cables to the following components: l POWER CONN connector on the backplane board (if applicable) l PWR CONN and 12V connectors on the system board l Hard drives or SCSI backplane. l Diskette drive (if applicable) l Optical drive (if applicable) l Tape backup drive (if applicable) 5. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System." 6. Stand the system upright. 7.
5. Remove the cover. See "Removing the Cover" in "Troubleshooting Your System." 6. Remove the filler bracket from the expansion slot. 7. Install the expansion card. See Figure 6-7. 8. a. Position the expansion card so that the card-edge connector aligns with the expansion- card connector on the system board. b. Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. c. Install the screw that secures the expansion-card bracket to the back panel.
7. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch. 8. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System." 9. Stand the system upright. 10. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
8. Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. 9. Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket.
9. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System." 10. Stand the system upright. 11. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." Processor You can upgrade the system processor to take advantage of future options in speed and functionality.
7. Press down on the processor socket release lever, then pull the release lever upward to the fully open position. See Figure 6-10. 8. Open the processor cover. See Figure 6-10. 9. Lift the processor vertically out of the socket. Leave the processor cover and release lever in the open position so that the socket is ready for the new processor. See Figure 6-10. Figure 6-10.
4. Set the processor lightly in the socket and ensure that the processor is level in the socket. When the processor is positioned correctly, press it gently to seat it in the socket. 5. Close the processor cover. 6. Rotate the release lever back down until it snaps into place, securing the processor cover. NOTICE: Do not operate the system without the heat sink installed. The heat sink is required to maintain proper thermal conditions. 7.
See "Installing an Expansion Card" for information on installing the card. 6. Connect the cable from the RAC card to connector RAC_CONN on the system board. See Figure A-3. 7. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System." 8. Stand the system upright. 9. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 11.
10. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 12. Enter the System Setup program to confirm that the battery operates properly. 13. From the main screen, select System Time to enter the correct time and date. 14. Re-enter any system configuration information that is no longer displayed on the System Setup screens, and then exit the System Setup program.
Back to Contents Page Installing Drives Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Connecting Drives Front-Panel Drive Inserts Diskette Drive 5.25-Inch Drives Hard Drives Cabled SATA and SCSI Hard Drives Front-Access SCSI Hard Drives (Non-Hot-Plug) Hot-Plug SCSI Hard Drives Installing the Optional SCSI Backplane Board Installing a RAID Controller Card Your system supports the following drives: l Up to two externally accessible 5.
Front-Panel Drive Inserts To help keep dust and dirt out of the system, a plastic insert in the bezel covers each empty external drive bay. Additionally, each empty external drive bay is covered by a metal insert in the chassis to maintain Federal Communications Commission (FCC) certification of the system. Before you install a 5.25-inch drive in an empty external drive bay, you must first remove both front-panel drive inserts. If you remove a 5.25-inch drive permanently, you must install both inserts.
4. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Diskette Drive Removing a Diskette Drive CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the bezel.
5.25-Inch Drives An optical drive is standard in the first external drive bay. An additional IDE or SCSI tape backup device can be installed in the second external drive bay. These drives connect either to the system board or to an optional controller card. NOTE: Installing an additional optical drive in the second external drive bay is not supported. Installing a 5.
10. If a controller card was supplied with the drive, install the controller card in expansion slot 3, 4, or 5. See "Installing an Expansion Card" in "Installing System Components." 11. Connect a power cable to the drive. See Figure 7-3. 12. Connect the interface cable to the drive and to the appropriate connector on the system board or controller card (if applicable). NOTE: See the documentation that is included with the controller card for more information.
17. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 18. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 19. Test the drive. If you installed an IDE device, run the IDE devices tests in the system diagnostics to determine whether the device operates properly. See "Running the System Diagnostics." If you installed a SCSI device, run the SCSI controllers test in the system diagnostics.
7. 8. Remove the hard-drive bay. See Figure 7-5 and Figure 7-6. a. Loosen the four screws that secure the drive bay to the system. b. Slide the hard-drive bay out of the system. Remove the drive from the drive bay. See Figure 7-5 and Figure 7-6. a. Remove the screws that secure the drive in the hard-drive bay. b. Slide the drive out of the drive bay. Figure 7-5. Installing or Removing a SATA Hard Drive Figure 7-6.
Installing a Cabled Hard Drive 1. Unpack the drive (and controller card, if applicable), and prepare the drive for installation. For instructions, see the documentation that accompanied the drive. 2. 3. Install the hard drive in the hard-drive bay: a. Slide the drive into the drive bay with the back of the drive toward the back of the drive bay. b. Install the screws that secure the drive in the drive bay. Install the hard-drive bay (see Figure 7-5 and Figure 7-6): a.
Figure 7-9. Cabling Four SCSI Hard Drives to the SCSI Controller Card 6. Ensure that all cables are firmly connected and arranged so that they will not catch on the computer cover or block airflow inside the system. 7. Install the cooling shroud. See "Installing the Cooling Shroud" in "Installing System Components." 8. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System." 9. Stand the system upright. 10. Install the bezel.
Removing a Front-Access SCSI Hard Drive (Non-Hot-Plug) NOTICE: To prevent data loss, you must shut down the system before removing a SCSI drive carrier, unless a SCSI RAID controller is connected to the SCSI backplane. See "Hot-Plug SCSI Hard Drives" for information on hot-plug drive requirements and operation. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System.
6. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 8. Install any required SCSI device drivers. 9. Run the SCSI controllers tests and the hard-drive tests in the system diagnostics. See "Running the System Diagnostics." If the hard drive fails the hard-drive tests or does not operate properly, see "Getting Help.
3. Insert the hard-drive carrier into the drive bay. See Figure 7-11. 4. Close the hard-drive carrier handle to lock it in place. 5. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 6. Install any required SCSI device drivers. 7. Run the SCSI controllers tests and the hard-drive tests in the system diagnostics. See "Running the System Diagnostics." If the hard drive fails the hard-drive tests or does not operate properly, see "Getting Help.
11. Connect the power cable connector P3 to the power connector on the SCSI backplane. See Figure 7-13. 12. Connect the baseboard management controller (BMC) inter-IC (I2C) cable to the SCSI backplane. See Figure 7-13. 13. Connect the other end of the BMC I2C cable to connector BP_I2C on the system board. See Figure A-3. 14. Install the SCSI controller card. See "Installing an Expansion Card" in "Installing System Components" for instructions about installing the card. 15.
Back to Contents Page Getting Help Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the procedures in "Troubleshooting Your System." 2.
support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service sales@dell.com apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) l Electronic Information Service info@dell.com AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.
the system diagnostics. 4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit. 5. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
Toll-Free Numbers Country (City) International Access Code Country Code City Code Anguilla General Support toll-free: 800-335-0031 Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 E-mail: us_latin_services@dell.com Country Code: 54 E-mail for desktop and portable computers: la-techsupport@dell.com City Code: 11 E-mail for servers and EMC: la_enterprise@dell.
011 Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Care (med./large business, government) toll-free: 1-800-326-9463 Technical Support (Home Sales/Small Business) toll-free: 1-800-847-4096 Technical Support (med./large bus., government) toll-free: 1-800-387-5757 Sales (Home Sales/Small Business) toll-free: 1-800-387-5752 Sales (med./large bus.
International Access Code: 990 Country Code: 358 City Code: 9 France (Paris) (Montpellier) International Access Code: 00 E-mail: http://support.euro.dell.com/fi/fi/emaildell/ Technical Support 09 253 313 60 Customer Care 09 253 313 38 Fax 09 253 313 99 Switchboard 09 253 313 00 Website: support.euro.dell.com E-mail: support.euro.dell.
City Code: 1 Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K. only) Ireland Sales U.K. Sales (dial within U.K. only) Italy (Milan) International Access Code: 00 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 Fax/Sales Fax 01 204 0103 Switchboard 01 204 4444 Website: support.euro.dell.com E-mail: support.euro.dell.
Customer Care (Brussels, Belgium) 02 481 91 19 Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) Macao Country Code: 853 Technical Support Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) International Access Code: 00 02 481 91 00 toll-free: 0800 105 34 160 910 29 693 115 Website: support.ap.dell.
Portugal International Access Code: 00 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Website: support.euro.dell.com E-mail: support.euro.dell.com/pt/en/emaildell/ Technical Support Country Code: 351 Customer Care Sales Fax 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1-800-805-7545 St. Kitts and Nevis General Support toll-free: 1-877-441-4731 St. Lucia General Support 1-800-882-1521 St.
International Access Code: 00 Country Code: 41 City Code: 22 E-mail: Tech_support_central_Europe@dell.com E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.
Dell Sales toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 Fax toll-free: 1-800-727-8320 Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired toll-free: 1-877-DELLTTY (1-877-335-5889) U.S.
Back to Contents Page Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.