Users Guide

OpenManage Essentials does not recognize the server
About this task
OpenManage Essentials does not recognize the server. To setup the a new discovery range and inventory and enable WMI
protocol.
Steps
1. Launch OpenManage Essentials.
2. Navigate to Manage --> Discovery and Inventory.
3. In the left panel, click Add Discovery Range.
4. Enter the IP address of the specific client device or the IP range having all the client devices with the subnet mask details.
5. Click Next.
6. In the ICMP Configuration page, click Next.
7. Protocol Selection
From Dell Command | Monitor 9.0 onwards, both SNMP and WMI protocols are supported for discovery and inventory.
Select the required protocols (only SNMP or only WMI or both SNMP and WMI) and enter the required information.
It is recommended to use WMI protocol for discovery and inventory. The difference of inventory information fetched using
WMI versus SNMP protocol is specified. Fetching of hardware logs is possible only using WMI protocol.
● For discovery and inventory through SNMP protocol, set the community strings in SNMP Configuration page.
● To disable SNMP discovery uncheck the Enable SNMP discovery
● For discovery and inventory through WMI protocol, click Next, otherwise click Finish.
● In the WMI configuration page, select Enable WMI discovery. Provide the WMI credentials of remote device.
● Click Finish.
Unable to connect to iDRAC port through a switch
You can use iDRAC through various interfaces and methods. The interfaces include web interface, RACADM, Redfish, and so on.
You can connect to iDRAC either locally or remotely.
If you try to connect to iDRAC using the iDRAC port through a switch, you may need to perform additional configuration on the
switch to allow the connection to be successful. Alternatively, bypass the switch and connect the system directly to the iDRAC
port.
NOTE: For more information on connecting to iDRAC, see the iDRAC manuals at www.dell.com/idracmanuals
Lifecycle Controller is not recognizing USB in UEFI
mode
When there are combinations of servers connected, you need to use the same mode for all servers. USB driver is not recognized
on Lifecycle controller. You can install on BIOS mode and not on UEFI mode.
Guidance on remote desktop services
A Remote Desktop Services deployment is the infrastructure used to share applications and resources with users. Depending on
the experience you want to provide, you can make it as small or complex as you need. Remote Desktop deployments are easily
scaled. You can increase and decrease Remote Desktop Web Access, Gateway, Connection Broker and Session Host servers at
will. You can use Remote Desktop Connection Broker to distribute workloads. Active Directory based authentication provides a
highly secure environment. For more information, see Build and Deploy Remote Desktop Services
NOTE: Provide the correct Microsoft Windows version while purchasing the license.
Server management software issues 103