Users Guide

Table Of Contents
Running diagnostics
Running diagnostics help you to identify the cause for a system issue. The diagnostics test your system hardware without
requiring additional equipment or risking data loss.
Topics:
Receiving automated support with SupportAssist
PSA/ePSA Diagnostics
Debugging mini crash dump files using by WinDbg in Windows operating system
Receiving automated support with SupportAssist
Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server,
storage, and networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive
the following benefits:
Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues,
both proactively and predictively.
Automated case creation When an issue is detected, SupportAssist automatically opens a support case with Dell EMC
Technical Support.
Automated diagnostic collection SupportAssist automatically collects system state information from your devices and
uploads it securely to Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue.
Proactive contact A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the
issue.
The available benefits vary depending on the Dell EMC Service entitlement purchased for your device. For more information
about SupportAssist, go to www.dell.com/supportassist.
PSA/ePSA Diagnostics
Run the Embedded System Diagnostics (ePSA) if your system does not boot.
Running the PSA Diagnostics
Steps
1. While the system is booting, press <F11> to enter Boot Manager. Alternatively, press <F10> to enter Lifecycle Controller.
2. Use the up and down arrow keys to select System Utilities Hardware Diagnostics.
NOTE: For systems that do not have Lifecycle Controller, press <F10> to launch the Utility Mode (diags) option.
3. Note down the error code.
The following table describes the PSA/ePSA diagnostics error messages.
PSA and ePSA Diagnostics error codes
NOTE:
For information about the event and error messages generated by the system firmware and agents that monitor
system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up.
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