Users Guide
Table Of Contents
- Dell EMC PowerEdge Servers Troubleshooting Guide
- Contents
- Introduction
- Diagnostic indicators
- Status LED indicators
- System health and system ID indicator codes
- iDRAC Quick Sync 2 indicator codes
- iDRAC Direct LED indicator codes
- NIC indicator codes
- Power supply unit indicator codes
- Non-redundant power supply unit indicator codes
- Hard drive indicator codes
- uSATA SSD indicator codes
- Internal dual SD module indicator codes
- Running diagnostics
- Troubleshooting hardware issues
- Troubleshooting system startup failure
- Troubleshooting external connections
- Troubleshooting the video subsystem
- Troubleshooting a USB device
- Troubleshooting a serial Input Output device
- Troubleshooting a NIC
- Troubleshooting a wet system
- Troubleshooting a damaged system
- Troubleshooting the system battery
- Troubleshooting cooling problems
- Troubleshooting cooling fans
- Troubleshooting an internal USB key
- Troubleshooting a micro SD card
- Troubleshooting expansion cards
- Troubleshooting processors
- Troubleshooting a storage controller
- OMSA flagging PERC driver
- Importing or clearing foreign configurations using the foreign configuration view screen
- Importing or clearing foreign configurations using the VD mgmt menu
- RAID controller L1, L2 and L3 cache error
- PERC controllers do not support NVME PCIe drives
- 12 Gbps hard drive does not support in SAS 6ir RAID controllers
- Hard drives cannot be added to the existing RAID 10 Array
- PERC battery discharging
- PERC battery failure message is displayed in ESM log
- Creating non-raid disks for storage purpose
- Firmware or Physical disks out-of-date
- Cannot boot to Windows due to foreign configuration
- Offline or missing virtual drives with preserved cache error message
- Expanding RAID array
- LTO-4 Tape drives are not supported on PERC
- Limitations of HDD size on H310
- System logs show failure entry for a storage controller even though it is working correctly
- Troubleshooting hard drives
- Troubleshooting an optical drive
- Troubleshooting a tape backup unit
- Troubleshooting no power issues
- Troubleshooting power supply units
- Troubleshooting RAID
- RAID configuration using PERC
- RAID configuration using OpenManage Server Administrator
- RAID configuration by using Unified Server Configurator
- Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell’s 13th generation of PowerEdge servers
- Configuring RAID by using Lifecycle Controller
- Starting and target RAID levels for virtual disk reconfiguration and capacity expansion
- Replacing physical disks in RAID1 configuration
- Thumb rules for RAID configuration
- Reconfiguring or migrating virtual disks
- Foreign Configuration Operations
- Viewing Patrol Read report
- Check Consistency report
- Virtual disk troubleshooting
- Rebuilding of virtual disk does not work
- Rebuilding of virtual disk completes with errors
- Cannot create a virtual disk
- A virtual disk of minimum size is not visible to Windows Disk Management
- Virtual disk errors on systems running Linux
- Problems associated with using the same physical disks for both redundant and nonredundant virtual disks
- Enable the alarm on PERC 5/E adapter to alert in case of physical disk failures
- RAID controller displays multibit ECC errors
- PERC goes offline with an error message
- Reconfiguring the RAID level and virtual disks
- Lost shared storage access
- Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers
- Slicing
- RAID puncture
- Troubleshooting thermal issue
- Input/Output errors while reseating SAS IOM storage sled on hardware configurations
- Server management software issues
- What are the different types of iDRAC licenses
- How to activate license on iDRAC
- Can I upgrade the iDRAC license from express to enterprise and BMC to express
- How to find out missing licenses
- How to export license using iDRAC web interface
- How to set up e-mail alerts
- System time zone is not synchronized
- How to set up Auto Dedicated NIC feature
- How to configure network settings using Lifecycle Controller
- Assigning hot spare with OMSA
- Storage Health
- How do I configure RAID using operating system deployment wizard
- Foreign drivers on physical disk
- Physical disk reported as Foreign
- How to update BIOS on 13th generation PowerEdge servers
- Why am I unable to update firmware
- Which are the operating systems supported on Dell EMC PowerEdge servers
- Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012
- JAVA support in iDRAC
- How to specify language and keyboard type
- Message Event ID - 2405
- Installing Managed System Software On Microsoft Windows Operating Systems
- Installing Managed System Software On Microsoft Windows Server and Microsoft Hyper-V Server
- Installing Systems Management Software On VMware ESXi
- Processor TEMP error
- PowerEdge T130, R230, R330, and T330 servers may report a critical error during scheduled warm reboots
- SSD is not detected
- OpenManage Essentials does not recognize the server
- Unable to connect to iDRAC port through a switch
- Lifecycle Controller is not recognizing USB in UEFI mode
- Guidance on remote desktop services
- Troubleshooting operating system issues
- How to install the operating system on a Dell PowerEdge Server
- Locating the VMware and Windows licensing
- Troubleshooting blue screen errors or BSODs
- Troubleshooting a Purple Screen of Death or PSOD
- Troubleshooting no boot issues for Windows operating systems
- No POST issues in iDRAC
- Troubleshooting a No POST situation
- Migrating to OneDrive for Business using Dell Migration Suite for SharePoint
- Windows
- Installing and reinstalling Microsoft Windows Server 2016
- FAQs
- Why are the USB keyboard and mouse not detected during the Windows Server 2008 R2 SP1 installation
- Why does the installation wizard stop responding during the Windows OS installation
- Why does Windows OS installation using Lifecycle Controller, on PowerEdge Servers fail at times with an error message
- Why does Windows Server 2008 R2 SP1 display a blank screen in UEFI mode after installation
- Symptoms
- Troubleshooting system crash at cng.sys with watchdog Error violation
- Host bus adapter mini is missing physical disks and backplane in Windows
- Converting evaluation OS version to retail OS version
- Partitions on disk selected for installation of Hyper-V server 2012
- Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module
- VMware
- Linux
- Installing operating system through various methods
- Getting help
Troubleshooting processors........................................................................................................................................... 49
Troubleshooting a CPU Machine Check error ............................................................................................ 49
Troubleshooting a storage controller........................................................................................................................... 50
OMSA flagging PERC driver.....................................................................................................................................50
Importing or clearing foreign configurations using the foreign configuration view screen.......................50
Importing or clearing foreign configurations using the VD mgmt menu........................................................ 52
RAID controller L1, L2 and L3 cache error............................................................................................................ 52
PERC controllers do not support NVME PCIe drives.........................................................................................52
12 Gbps hard drive does not support in SAS 6ir RAID controllers...................................................................53
Hard drives cannot be added to the existing RAID 10 Array.............................................................................53
PERC battery discharging......................................................................................................................................... 53
PERC battery failure message is displayed in ESM log......................................................................................54
Creating non-raid disks for storage purpose........................................................................................................ 55
Firmware or Physical disks out-of-date.................................................................................................................55
Cannot boot to Windows due to foreign configuration..................................................................................... 55
Offline or missing virtual drives with preserved cache error message ......................................................... 55
Expanding RAID array.................................................................................................................................................56
LTO-4 Tape drives are not supported on PERC..................................................................................................56
Limitations of HDD size on H310 ............................................................................................................................56
System logs show failure entry for a storage controller even though it is working correctly.................. 57
Troubleshooting hard drives........................................................................................................................................... 57
Troubleshooting multiple Drive failure....................................................................................................................58
Checking hard drive status in the PERC BIOS.....................................................................................................58
FAQs............................................................................................................................................................................... 59
Symptoms..................................................................................................................................................................... 60
Drive timeout error...................................................................................................................................................... 61
Drives not accessible...................................................................................................................................................61
Troubleshooting an optical drive.................................................................................................................................... 61
Troubleshooting a tape backup unit............................................................................................................................. 62
Troubleshooting no power issues.................................................................................................................................. 62
Troubleshooting power supply units.............................................................................................................................63
Troubleshooting power source problems.............................................................................................................. 63
Troubleshooting power supply unit problems.......................................................................................................63
Troubleshooting RAID...................................................................................................................................................... 64
RAID configuration using PERC...............................................................................................................................64
RAID configuration using OpenManage Server Administrator......................................................................... 67
RAID configuration by using Unified Server Configurator.................................................................................70
Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts
on Dell’s 13th generation of PowerEdge servers............................................................................................. 72
Configuring RAID by using Lifecycle Controller................................................................................................... 75
Starting and target RAID levels for virtual disk reconfiguration and capacity expansion..........................76
Replacing physical disks in RAID1 configuration...................................................................................................77
Thumb rules for RAID configuration........................................................................................................................78
Reconfiguring or migrating virtual disks.................................................................................................................78
Foreign Configuration Operations........................................................................................................................... 79
Viewing Patrol Read report........................................................................................................................................81
Check Consistency report.........................................................................................................................................82
Virtual disk troubleshooting ..................................................................................................................................... 83
Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers........... 86
Slicing............................................................................................................................................................................. 88
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