Users Guide
Table Of Contents
- Dell EMC PowerEdge Servers Troubleshooting Guide
- Contents
- Introduction
- Diagnostic indicators
- Status LED indicators
- System health and system ID indicator codes
- iDRAC Quick Sync 2 indicator codes
- iDRAC Direct LED indicator codes
- NIC indicator codes
- Power supply unit indicator codes
- Non-redundant power supply unit indicator codes
- Hard drive indicator codes
- uSATA SSD indicator codes
- Internal dual SD module indicator codes
- Running diagnostics
- Troubleshooting hardware issues
- Troubleshooting system startup failure
- Troubleshooting external connections
- Troubleshooting the video subsystem
- Troubleshooting a USB device
- Troubleshooting a serial Input Output device
- Troubleshooting a NIC
- Troubleshooting a wet system
- Troubleshooting a damaged system
- Troubleshooting the system battery
- Troubleshooting cooling problems
- Troubleshooting cooling fans
- Troubleshooting an internal USB key
- Troubleshooting a micro SD card
- Troubleshooting expansion cards
- Troubleshooting processors
- Troubleshooting a storage controller
- OMSA flagging PERC driver
- Importing or clearing foreign configurations using the foreign configuration view screen
- Importing or clearing foreign configurations using the VD mgmt menu
- RAID controller L1, L2 and L3 cache error
- PERC controllers do not support NVME PCIe drives
- 12 Gbps hard drive does not support in SAS 6ir RAID controllers
- Hard drives cannot be added to the existing RAID 10 Array
- PERC battery discharging
- PERC battery failure message is displayed in ESM log
- Creating non-raid disks for storage purpose
- Firmware or Physical disks out-of-date
- Cannot boot to Windows due to foreign configuration
- Offline or missing virtual drives with preserved cache error message
- Expanding RAID array
- LTO-4 Tape drives are not supported on PERC
- Limitations of HDD size on H310
- System logs show failure entry for a storage controller even though it is working correctly
- Troubleshooting hard drives
- Troubleshooting an optical drive
- Troubleshooting a tape backup unit
- Troubleshooting no power issues
- Troubleshooting power supply units
- Troubleshooting RAID
- RAID configuration using PERC
- RAID configuration using OpenManage Server Administrator
- RAID configuration by using Unified Server Configurator
- Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell’s 13th generation of PowerEdge servers
- Configuring RAID by using Lifecycle Controller
- Starting and target RAID levels for virtual disk reconfiguration and capacity expansion
- Replacing physical disks in RAID1 configuration
- Thumb rules for RAID configuration
- Reconfiguring or migrating virtual disks
- Foreign Configuration Operations
- Viewing Patrol Read report
- Check Consistency report
- Virtual disk troubleshooting
- Rebuilding of virtual disk does not work
- Rebuilding of virtual disk completes with errors
- Cannot create a virtual disk
- A virtual disk of minimum size is not visible to Windows Disk Management
- Virtual disk errors on systems running Linux
- Problems associated with using the same physical disks for both redundant and nonredundant virtual disks
- Enable the alarm on PERC 5/E adapter to alert in case of physical disk failures
- RAID controller displays multibit ECC errors
- PERC goes offline with an error message
- Reconfiguring the RAID level and virtual disks
- Lost shared storage access
- Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers
- Slicing
- RAID puncture
- Troubleshooting thermal issue
- Input/Output errors while reseating SAS IOM storage sled on hardware configurations
- Server management software issues
- What are the different types of iDRAC licenses
- How to activate license on iDRAC
- Can I upgrade the iDRAC license from express to enterprise and BMC to express
- How to find out missing licenses
- How to export license using iDRAC web interface
- How to set up e-mail alerts
- System time zone is not synchronized
- How to set up Auto Dedicated NIC feature
- How to configure network settings using Lifecycle Controller
- Assigning hot spare with OMSA
- Storage Health
- How do I configure RAID using operating system deployment wizard
- Foreign drivers on physical disk
- Physical disk reported as Foreign
- How to update BIOS on 13th generation PowerEdge servers
- Why am I unable to update firmware
- Which are the operating systems supported on Dell EMC PowerEdge servers
- Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012
- JAVA support in iDRAC
- How to specify language and keyboard type
- Message Event ID - 2405
- Installing Managed System Software On Microsoft Windows Operating Systems
- Installing Managed System Software On Microsoft Windows Server and Microsoft Hyper-V Server
- Installing Systems Management Software On VMware ESXi
- Processor TEMP error
- PowerEdge T130, R230, R330, and T330 servers may report a critical error during scheduled warm reboots
- SSD is not detected
- OpenManage Essentials does not recognize the server
- Unable to connect to iDRAC port through a switch
- Lifecycle Controller is not recognizing USB in UEFI mode
- Guidance on remote desktop services
- Troubleshooting operating system issues
- How to install the operating system on a Dell PowerEdge Server
- Locating the VMware and Windows licensing
- Troubleshooting blue screen errors or BSODs
- Troubleshooting a Purple Screen of Death or PSOD
- Troubleshooting no boot issues for Windows operating systems
- No POST issues in iDRAC
- Troubleshooting a No POST situation
- Migrating to OneDrive for Business using Dell Migration Suite for SharePoint
- Windows
- Installing and reinstalling Microsoft Windows Server 2016
- FAQs
- Why are the USB keyboard and mouse not detected during the Windows Server 2008 R2 SP1 installation
- Why does the installation wizard stop responding during the Windows OS installation
- Why does Windows OS installation using Lifecycle Controller, on PowerEdge Servers fail at times with an error message
- Why does Windows Server 2008 R2 SP1 display a blank screen in UEFI mode after installation
- Symptoms
- Troubleshooting system crash at cng.sys with watchdog Error violation
- Host bus adapter mini is missing physical disks and backplane in Windows
- Converting evaluation OS version to retail OS version
- Partitions on disk selected for installation of Hyper-V server 2012
- Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module
- VMware
- Linux
- Installing operating system through various methods
- Getting help
Foreign drivers on physical disk
Importing Foreign Configurations
NOTE: To make the foreign configuration effective, ensure that you have installed the latest version of Server
Administrator. For more information, see the Dell EMC OpenManage Software Support Matrix available on the support
site.
You can import a foreign configuration only if it contains a virtual disk that is either in a Ready or Degraded state. In other
words, all of the virtual disk data must be present, but if the virtual disk is using a redundant RAID level, the additional redundant
data is not required.
For example, if the foreign configuration contains only one side of a mirror in a RAID 1 virtual disk, then the virtual disk is in
a Degraded state and can be imported. On the other hand, if the foreign configuration contains only one physical disk that
was originally configured as a RAID 5 using three physical disks, then the RAID 5 virtual disk is in a Failed state and cannot be
imported.
In addition to virtual disks, a foreign configuration may consist of a physical disk that was assigned as a hot spare on one
controller and then moved to another controller. The Import Foreign Configuration task imports the new physical disk as a hot
spare. If the physical disk was set as a dedicated hot spare on the previous controller, but the virtual disk to which the hot spare
was assigned is no longer present in the foreign configuration, then the physical disk is imported as a global hot spare.
The Import Foreign Configuration task is only displayed when the controller has detected a foreign configuration. You can also
identify whether a physical disk contains a foreign configuration (virtual disk or hot spare) by checking the physical disk state.
If the physical disk state is Foreign, then the physical disk contains all or some portion of a virtual disk or has a hot-spare
assignment.
Setting the check consistency rate
The Set Check Consistency Rate task changes the amount of system resources dedicated to the check the consistency rate.
The check consistency rate, configurable between 0% and 100%, represents the percentage of the system resources dedicated
for running the check consistency task. At 0%, the check consistency has the lowest priority for the controller, takes maximum
time to complete, and has least impact to system performance. A check consistency rate of 0% does not mean that the check
consistency is stopped or paused.
At 100%, the check consistency is the highest priority for the controller. The check consistency time is minimized and has most
impact to system performance.
Performing a Consistency Check
The Check Consistency task verifies the accuracy of the redundant (parity) information. This task only applies to redundant
virtual disks. When necessary, the Check Consistency task rebuilds the redundant data. If the virtual disk is in a Failed
Redundancy state, running a check consistency may be able to return the virtual disk to a Ready state.
Physical disk reported as Foreign
This topic describes the scenarios when a disk that is part of a RAID array may be reported as Foreign.
A physical disk state may be displayed as Foreign if
● The disk is located out of the array for an extended period of time
● The disk is removed out of the array and reseated
To include a Foreign disk in the volume, you can clear the foreign configuration and reset the controller configuration.
Clearing the foreign configuration
Steps
1. On the iDRAC9 web interface, go to Configuration > Storage Configuration > Controller Configuration.
The Controller Configuration page is displayed.
2. In the Foreign Configuration section, from the Controller drop-down menu, select the controller for which you want to
clear the foreign configuration.
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Server management software issues