Concept Guide

Getting help
Topics:
• Recycling or End-of-Life service information
• Contacting Dell
• Accessing system information by using QRL
• Receiving automated support with SupportAssist
Recycling or End-of-Life service information
Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, visit
www.dell.com/recyclingworldwide and select the relevant country.
Contacting Dell
Dell provides online and telephone based support and service options. If you do not have an active internet connection, you can find Dell
contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the
country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer
service issues:
1. Go to www.dell.com/support/home
2. Select your country from the drop-down menu on the lower right corner of the page.
3. For customized support:
a) Enter the system Service Tag in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword field.
b) Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a) Select your product category.
b) Select your product segment.
c) Select your product.
The support page that lists the various support categories is displayed.
5. For contact details of Dell Global Technical Support:
a) Click Global Technical Support
b) The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.
Accessing system information by using QRL
You can use the Quick Resource Locator (QRL) to get immediate access to the information about your system. If you want to access
information specific to the system Service Tag, such as configuration and warranty, you can access QR code located on the system
Information tag.
Ensure that your smart phone or tablet has the QR code scanner installed.
The QRL includes the following information about your system:
• How-to videos
• Reference materials, including the Owner’s Manual, LCD diagnostics, and mechanical overview
• A direct link to Dell to contact technical assistance and sales teams
1. Go to www.dell.com/qrl and navigate to your specific product or
2. Use your smart phone or tablet to scan the model-specific Quick Resource (QR) code on your PowerEdge system or in the Quick
Resource Locator section.
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Getting help 7