Dell PowerEdge T110 II Systems Owner’s Manual Regulatory Model E11S Series Regulatory Type E11S002
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this publication is subject to change without notice. © 2011 Dell Inc. All rights reserved.
Contents 1 About Your System . . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . 9 Front-Panel Features and Indicators . . . . . . . . . . 10 Back-Panel Features and Indicators . . . . . . . . . . 12 . . . . . . 13 . . . . . . . . . . . . . . . . . . . 14 Diagnostic Lights . . . . . . . . . . . . . . . . . . . . 15 System Messages . . . . . . . . . . . . . . . . . . . . 17 Guidelines for Connecting External Devices NIC Indicator Codes Warning Messages . .
Main Screen . . . . . . . . . . . . . . . . . . . . Memory Settings Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 27 . . . . . . . . . . . . . . . 28 Boot Settings Screen . . . . . . . . . . . . . . . . 29 Integrated Devices Screen . . . . . . . . . . . . . . . . . . . . . . . . 30 Serial Communication Screen . . . . . . . . . . . 31 . . . . . . . . . . . . 32 . . . . . . . . . . . . . . 33 . . . . . . . . . . . . . . . . . . . . .
Closing the System Front Bezel . . . . . . . . . . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . . . . . . 47 Removing the Front Bezel . . . . . . . . . . . . . 47 Installing the Front Bezel . . . . . . . . . . . . . . 48 Removing Front-Bezel Insert . . . . . . . . . . . . 49 . . . . . . . . . . . . 50 . . . . . . . . . . . . . . . . . . . . . 50 Installing Front-Bezel Insert EMI Filler Panel Removing an EMI Filler Panel . . . . . . . . . . .
Expansion Cards . . . . . . . . . . . . . . . . . . . . . 68 . . . . . . . . . . . 69 . . . . . . . . . . . . 71 Removing an Expansion Card . Installing an Expansion Card SAS Controller Expansion Card . System Memory . . . . . . . . . . 72 . . . . . . . . . . . . . . . . . . . . . 73 . . 73 . . . . . . . . . . . . . 73 General Memory Module Installation Guidelines . Mode-Specific Guidelines Removing Memory Modules . . . . . . . . . . . . 75 Installing Memory Modules. . . . . . . . . .
System Board 4 . . . . . . . . . . . . . . . . . . . . . . 94 Removing the System Board . . . . . . . . . . . . 94 Installing the System Board . . . . . . . . . . . . 96 Troubleshooting Your System Safety First—For You and Your System . . . . . . . . . 99 . . . . . . . . . 99 . . . . . . . . 99 Troubleshooting External Connections . . . . . . . . . 99 Troubleshooting the Video Subsystem . . . . . . . . . 100 . . . . . . . . . . . . .
Troubleshooting a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . 112 . . . . . . . . . . . . 113 Troubleshooting Expansion Cards . Troubleshooting the Processor 5 Running the System Diagnostics . Using Online Diagnostics . . . . . 115 . . . . . . . . . . . . . . . 115 Embedded System Diagnostics Features . . . . . . . When to Use the Embedded System Diagnostics . . . . . . . . . 116 . . . . . . . . . . . . 117 Selecting Devices for Testing . . . . . . . . . . .
1 About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup: Keystroke Description Enters the System Setup program. See "Using the System Setup Program and Boot Manager" on page 23. Enters System Services, which opens the Dell Unified Server Configurator (USC). The Dell USC allows you to access utilities such as embedded system diagnostics. For more information, see the Dell USC documentation.
Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators 1 2 3 4 7 6 5 Item Indicator, Button, or Connector 1 Power-on indicator, power button Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. NOTE: When powering on the system, the video monitor can take from several seconds to over 2 minutes to display an image, depending on the amount of memory installed in the system.
Item Indicator, Button, or Connector Icon Description 2 System health indicator The system health indicator blinks amber when a system fault is detected. 3 Hard-drive activity indicator The hard drive activity indicator lights up when the hard drive is in use. 4 USB connectors (2) Connect USB devices to the system. The ports are USB 2.0-compliant. 5 Diagnostic indicator lights (4) The four diagnostic indicator lights display error codes during system startup.
Back-Panel Features and Indicators Figure 1-2. Back-Panel Features and Indicators 1 2 3 4 5 6 7 8 9 10 Item Indicator, Button, or Connector 1 Padlock ring Locks the cover release latch. 2 Security cable slot Connects a cable lock to the system. 3 Power supply 305 W power supply. 4 Cable clasp Secures the power cable.
Item Indicator, Button, or Connector Icon Description 5 USB connectors (4) Connect USB devices to the system. The ports are USB 2.0-compliant. 6 eSATA connector Connects additional storage devices. 7 Serial connector Connects a serial device to the system. 8 Video connector Connects a VGA display to the system. 9 Ethernet connector Integrated 10/100/1000 NIC connector. 10 PCIe expansion card slots (4) Connects up to four PCI Express expansion cards.
NIC Indicator Codes Figure 1-3. NIC Indicator Codes 2 1 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a valid network link at 10/100 Mbps. Activity indicator is green blinking Network data is being sent or received.
Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. Table 1-1.
Code 16 Causes Corrective Action Hard drive failure. Ensure that the hard drives are properly connected. See "Hard Drives" on page 56 for information on the drives installed in your system. Possible USB failure. See "Troubleshooting a USB Device" on page 100. No memory modules detected. See "Troubleshooting System Memory" on page 107. System board failure. See "Getting Help" on page 123. Memory configuration error. See "Troubleshooting System Memory" on page 107.
System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. Message Causes Corrective Actions BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot.
Message Causes Keyboard data line failure. Keyboard stuck key failure. Keyboard cable connector is Reseat the keyboard cable. If improperly connected or the the problem persists, see keyboard is defective. "Troubleshooting a USB Device" on page 100. Manufacturing mode detected. System is in manufacturing mode. Reboot to take the system out of manufacturing mode. Memory Initialization Warning: Memory size may be reduced. Invalid memory configuration.
Message Causes Corrective Actions PCIe Training Error: Expected Link Width is x, Actual Link Width is y. Faulty or improperly installed PCIe card in the specified slot. Reseat the PCIe card in the specified slot number. See "Troubleshooting Expansion Cards" on page 112. If the problem persists, see "Getting Help" on page 123. SATA Portx device not found. There is no device connected Information only. to the specified SATA port. SATA port x device autosensing error.
Message Causes Corrective Actions Timer chip counter 2 failed. Faulty system board. See "Getting Help" on page 123. TPM failure. A TPM function has failed. See "Getting Help" on page 123. Warning! No Micro code update failed. micro code update loaded for processor n. Update the BIOS firmware. See "Getting Help" on page 123. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary on support.dell.com/manuals.
Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
About Your System
Using the System Setup Program and Boot Manager 2 The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
Entering the System Setup Program 1 Turn on or restart your system. 2 Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar. Memory Settings Displays information related to installed memory. See "Memory Settings Screen" on page 27.
Option Description Processor Settings Displays information related to the processor (speed, cache size, and so on). See "Processor Settings Screen" on page 27. SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports. See "SATA Settings Screen" on page 28. Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). For BIOS boot mode, you can also specify the boot devices. See "Boot Settings Screen" on page 29.
Option Description Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.
Option Description Processor Family-ModelStepping Displays the processor family and model. Level 2 Cache Displays the level 2 cache size. Level 3 Cache Displays the level 3 cache size. Number of Cores Displays the number of cores of the processor. Logical Processor (Enabled default) On processors that support Simultaneous MultiThreading (SMT) technology, each processor core supports up to two logical processors. If this field is set to Enabled, the BIOS reports both logical processors.
Option Description Port C (Off default) Auto enables BIOS support for the device attached to SATA port C. Off disables BIOS support for the device. Port D (Off default) Auto enables BIOS support for the device attached to SATA port D. Off disables BIOS support for the device. Port E (Auto default) Auto enables BIOS support for the device attached to SATA port E. Off disables BIOS support for the device. eSATA port (Auto default) Auto enables BIOS support for the device attached to the eSATA port.
Option Description Embedded NIC1 and NIC2 (Enabled default) Enables or disables the operating system interface of the NIC1 and NIC2 controllers. (The NICs may also be accessed through the system’s management controller). Embedded Gb NIC1 (Enabled with PXE default) PXE support allows the system to boot from the network. Enabled with iSCSI Boot option is available if the NIC on board supports iSCSI. MAC Address Displays the MAC address for the NIC.
Serial Communication Screen Option Description Serial Communication (On without Console Redirection default) Selects whether the serial communication devices (Serial Device 1 and Serial Device 2) are enabled in BIOS. BIOS console redirection can also be enabled and the port address used can be specified. Options are On without Console Redirection, On with Console Redirection via COM1, On with Console Redirection via COM2, and Off.
Power Management Screen Option Description Power Management (OS Control default) Options are OS Control, Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power settings on this screen as follows: • OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance. In this setting, all processor performance information is passed from the system BIOS to the operating system for control.
System Security Screen Option Description TPM Security (Off default) Sets the reporting of the Trusted Platform Module (TPM) in the system. If Off, the presence of the TPM is not reported to the operating system. If On with Pre-boot Measurements, the system reports the TPM to the operating system and stores the pre-boot measurements to the TPM during POST. If On without Pre-boot Measurements, the system reports the TPM to the operating system and bypasses pre-boot measurements.
Option Description Setup Password (Not Enabled default) Restricts access to the System Setup program by using a setup password. NOTE: For more information, see "Using the Setup Password" on page 40. Password Status (Unlocked default) When Setup Password is assigned and this field is Locked, the system password cannot be changed or disabled at system start-up. NOTE: For more information, see "Using the System Password" on page 38. Set Setup Password Allows a new setup password assignment.
Option Description AC Power Recovery Delay (Immediate default) Determines how the system supports the staggering of power up after the AC power has been restored to the system. Options are: • Immediate — No delay for power up. • Random — A random delay of 45 to 240 seconds for BMC. • User Defined — The system delays power up based on the defined amount. The defined range is 45 to 240 seconds for BMC.
2 Press after you see the following message: = Boot Manager NOTE: The system will not respond until the USB keyboard is active. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Using the Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field. Down arrow Moves to and highlights the next field. Selects the field and sub-menu.
Boot Settings Screen Boot Mode: BIOS Option Description Set Boot Order Sets the order of the boot option list. Set Legacy Floppy Drive Order Sets the floppy drive boot priority. Set Legacy Hard Disk Drive Order Sets the hard drive boot priority. Set Legacy CD-ROM Drive Order Sets the CD-ROM boot priority. Set Legacy NET Drive Order Sets the network device boot priority. Set Legacy BEV Drive Order Sets the Bootstrap Entry Vector (BEV) boot priority.
System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password" on page 122. Your system is shipped without the system password feature enabled. Operate the system only with system password protection. CAUTION: The password features provide a basic level of security for the data on your system. CAUTION: Anyone can access the data stored on your system if the system is running and unattended.
The password assignment is not case-sensitive. Certain key combinations are invalid. To erase a character, press . NOTE: To escape from the field without assigning a system password, press to move to another field, or press prior to completing step 5. 4 Press . 5 To confirm your password, type it a second time and press . System Password changes to Enabled. Exit the System Setup program and begin using your system.
Deleting or Changing an Existing System Password 1 Enter the System Setup program and select the System Security. 2 Highlight Setup Password, press to access the setup password window. Press twice to clear the existing setup password. 3 The setting changes to Not Enabled. 4 To assign a new setup password, perform the steps in "Assigning a Setup Password" on page 40.
Operating With a Setup Password Enabled If Setup Password is Enabled, you must enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens. The following options are exceptions: If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password. You cannot disable or change an existing system password.
For more information about setting up Dell USC, configuring hardware and firmware, and deploying the operating system, see the Unified Server Configurator documentation at support.dell.com/manuals. Baseboard Management Controller Configuration The BMC enables configuring, monitoring, and recovery of systems remotely.
Installing System Components 3 Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • Wrist grounding strap Installing System Components 43
Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Figure 3-1.
Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 3-2. Opening and Closing the System 1 1 release tab Closing the System 1 Align the cover with the slots on the bottom of the chassis. See Figure 3-2. 2 Press down on the cover until the cover release tab snaps into place. 3 Place the system upright on a flat, stable surface. 4 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Front Bezel Removing the Front Bezel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-3. Removing and Installing the Front Bezel 1 2 1 drive release latch 2 front bezel Installing the Front Bezel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Removing Front-Bezel Insert CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Installing Front-Bezel Insert CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-5. Removing and Installing the EMI Filler Panel 4 3 2 1 1 tab 2 EMI filler panel 3 shoulder screws (2) 4 drive release latch Installing an EMI Filler Panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Optical and Tape Drives (Optional) Your system contains two 5.25-inch drive bays. In the upper 5.25-inch drive bay, you can install only an optical drive. In the lower 5.25-inch drive bay, you can install either an optical or a tape backup unit. Removing an Optical or Tape Drive CAUTION: Many repairs may only be done by a certified service technician.
Figure 3-6.
Figure 3-7. Removing and Installing an Optical Drive (SATA Connection) 1 5 2 4 3 1 power/data cable 2 drive release latch 3 drive bay screw slots 4 optical drive 5 optical drive shoulder screws (3) 6 If you are installing another drive in the bay, see "Installing an Optical or Tape Drive" on page 55. 7 If the drive is being permanently removed, install an insert on the front bezel. See "Installing Front-Bezel Insert" on page 50. 8 Replace the front bezel.
Installing an Optical or Tape Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Unpack the drive and prepare it for installation.
Figure 3-8. Installing Drive Shoulder Screws 1 1 shoulder screws (3)* *Screws are supplied along with the drives ordered from Dell. 8 Gently slide the drive into the bay until it clicks into place. 9 Attach the SAS cable (tape drive) or SATA power cable (optical drive) to the drive. Ensure that cables are secured in their respective clips. 10 Attach the SATA data cable (optical drive). 11 Check all cable connections and fold cables out of the way to allow for airflow between the fan and cooling vents.
Hard Drives NOTE: The system’s drive configuration must consist of either all SATA hard drives or all SAS hard drives. Mixed configurations are not supported. Hard Drive Installation Guidelines Your system supports up to four 3.5-inch or six 2.5-inch hard drives in internal drive bays. Removing a 3.5-Inch Hard Drive CAUTION: Many repairs may only be done by a certified service technician.
Figure 3-9. Removing and Installing a 3.5-Inch Hard Drive 2 3 1 4 1 hard drive 2 power/data cable 3 tabs (2) 4 hard drive bracket NOTE: If you are not replacing the hard drive, remove the drive from the drive bracket (see Figure 3-11) and insert the empty bracket back into the drive bay. 5 Detach the hard-drive bracket from the hard drive by pushing out at the edges of the bracket and removing the hard drive. See Figure 3-11. 6 Close the system. See "Closing the System" on page 46.
Installing a 3.5-Inch Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-10. Attaching a SAS Hard Drive to a SAS Controller Expansion Card 3 2 4 1 1 SAS hard drive 2 power/data cable 3 data cable 4 SAS controller card 7 Close the system. See "Closing the System" on page 46. 8 Enter the System Setup program and ensure that the hard drive’s controller is enabled. See "Entering the System Setup Program" on page 24. 9 Exit the System Setup program and reboot the system. 10 Partition and logically format the drive.
Figure 3-11. Removing and Installing a Hard Drive From a Hard-Drive Bracket 1 2 3 1 hard drive 3 blue tabs (2) 2 hard drive bracket Installing a 3.5-Inch Hard Drive Into a Hard-Drive Bracket Push out the edges of the bracket and snap the hard-drive bracket on to the hard drive. See Figure 3-11. Removing a 2.5-Inch Hard Drive (When Available) CAUTION: Many repairs may only be done by a certified service technician.
2 Open the system. See "Opening the System" on page 45. 3 Disconnect the data/power cable(s) from the hard drive(s) by pulling the blue tab. 4 Press the blue tabs on each side of the hard-drive carrier toward each other and slide the bracket up and out of the bay. See Figure 3-12. Figure 3-12. Removing a 2.5-Inch Hard-Drive Carrier 1 2 3 1 hard drive 3 blue tabs (4) 2 hard-drive carrier 5 Remove the four screws on the two sides of the hard-drive carrier and pull out the hard drive. See Figure 3-13.
Figure 3-13. Removing and Installing a 2.5-Inch Hard Drive 1 2 3 1 hard drive 3 hard-drive bracket 2 screws (4) 6 Slide the hard-drive carrier back in the hard drive bay. 7 Connect the power/data cable(s) to the hard drive(s). 8 Close the system. See "Closing the System" on page 46. Installing a 2.5-Inch Hard Drive (When Available) CAUTION: Many repairs may only be done by a certified service technician.
3 To remove the existing hard-drive carrier, see step 4 of "Removing a 2.5Inch Hard Drive (When Available)" on page 61. 4 Secure the hard drive to the hard-drive carrier using the four screws. See Figure 3-13. 5 Slide the hard-drive carrier back in the hard drive bay. 6 Slide the hard drive into the drive bay until it snaps into place. 7 Connect the power/data cable to the hard drive. See Figure 3-14 Figure 3-14.
10 Exit the System Setup program and reboot the system. 11 Partition and logically format the drive. See the documentation that came with the drive for instructions on installing any software required for drive operation. Expansion-Card Stabilizer Removing the Expansion-Card Stabilizer CAUTION: Many repairs may only be done by a certified service technician.
Cooling Shroud The cooling shroud directs airflow over the system processor and memory modules. WARNING: The memory modules and heat sink can get very hot during normal operation. Ensure that the memory modules and heat sink have had sufficient time to cool before you touch them. CAUTION: Never operate your system with the cooling shroud removed. Overheating of the system can develop quickly, resulting in shutdown of the system and loss of data.
Figure 3-15. Removing and Installing the Cooling Shroud 1 2 3 4 1 cooling shroud 2 expansion-card stabilizer 3 release tab 4 cooling shroud touch points (2) Installing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3 Replace the expansion-card stabilizer. See "Installing the Expansion-Card Stabilizer" on page 65. 4 Close the system. See "Closing the System" on page 46. Expansion Cards Expansion Card Installation Guidelines Your system supports up to four PCIe Generation 2 cards. To identify the expansion slots, see Figure 6-1. Observe the following notes and guidelines regarding the expansion-card slots: • The expansion-card slots are not hot-swappable.
Table 3-1. Expansion-Card Installation Priority Card Priority Card Type Slot Priority Max Allowed 25-W Card 1 S300 controller 1 1 Y 2 H200 controller 1, 2 2 Y 3 6-Gbps SAS HBA 1, 2 2 Y N2 N1 4 Dual port NICs 3, 1, 2 31 5 Single port NICs 4, 3, 1, 2 4 1. Maximum of 2 of any card whose maximum power exceeds 15 W. 2. Refer to the expansion card documentation to ensure that the maximum power does not exceed 15 W.
6 Grasp the expansion card by its edges, and carefully remove it from the expansion-card connector. 7 If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch. NOTE: Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system.
Figure 3-16. Removing and Installing an Expansion Card 2 3 1 4 5 1 expansion card 2 expansion-card stabilizer 3 expansion-card latch 4 release tab 5 expansion-card slots Installing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3 Open the system. See "Opening the System" on page 45. 4 Remove the expansion card stabilizer. See "Removing the Expansion-Card Stabilizer" on page 65. 5 Open the expansion-card latch and remove the filler bracket. See Figure 3-16. NOTE: Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the system.
System Memory Your system supports DDR3 ECC unbuffered memory modules (UDIMMs). The DIMMs can be 1066 or 1333 MHz. Single and dual-rank DIMMs can be 1066 or 1333 MHz. The system contains four memory sockets, each two-socket set is organized into two channels. The first socket of each channel is marked with white release levers. General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.
Table 3-2.
Removing Memory Modules WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repairs may only be done by a certified service technician.
Figure 3-17. Removing and Installing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) Installing Memory Modules WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repairs may only be done by a certified service technician.
3 Remove the expansion-card stabilizer. See "Removing the Expansion-Card Stabilizer" on page 65. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 66. 5 Locate the memory module sockets. See Figure 6-1. 6 Remove the memory-module blanks from the sockets in which you plan to install memory modules. 7 Press out the ejectors on each end of the socket until the memory-module blank pops out of the socket. See Figure 3-17.
The system should have already changed the value to reflect the newly installed memory. 17 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 6 through step 10 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets. 18 Run the system memory test in the system diagnostics. See "Running the Embedded System Diagnostics" on page 116.
CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 6 Using a #2 Phillips screwdriver, loosen one of the heat-sink retention screws. See Figure 3-18. 7 Wait 30 seconds for the heat sink to loosen from the processor. 8 Repeat step 6 and step 7 to loosen the other three heat-sink retention screws.
10 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position by pushing down and pulling out from under the tab. Rotate the lever 90 degrees upward until the processor is released from the socket. See Figure 3-19. 11 Use the tab on the processor shield to rotate shield upward and out of the way. See Figure 3-19. Figure 3-19.
CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. 12 Carefully, lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. Installing a Processor CAUTION: Many repairs may only be done by a certified service technician.
12 Close the system. See "Closing the System" on page 46. 13 Reconnect the system and peripherals to their power sources, and turn them on. 14 Press to enter the System Setup program, and check that the processor information matches the new system configuration. See "Entering the System Setup Program" on page 24. 15 Run the system diagnostics to verify that the new processor operates correctly. See "Running the Embedded System Diagnostics" on page 116 for information about running the diagnostics.
Figure 3-20. Removing and Installing the Cooling Fan 1 2 3 1 release tab 3 power cable 2 securing tabs Installing the Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
4 Replace expansion card stabilizer. See "Installing the Expansion-Card Stabilizer" on page 65. 5 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 67. 6 Close the system. See "Closing the System" on page 46. 7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. System Battery Replacing the System Battery WARNING: There is a danger of a new battery exploding if it is incorrectly installed.
Figure 3-21. Replacing the System Battery 1 2 3 1 positive side of battery connector 3 negative side of battery connector 2 system battery 5 To install the new system battery, hold the battery with the "+" facing up, and aligned to the metal tab on the socket. Press the battery straight down into the socket until it snaps into place. 6 Close the system. See "Closing the System" on page 46. 7 Enter the System Setup program to confirm that the battery is operating properly.
Power Supply Removing the Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-22. Removing and Installing the Power Supply 2 1 3 4 1 power supply 2 screws (4) 3 cable clip 4 power-supply release tab Installing the Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
5 Secure the I/O panel and SATA cables (if present) to the routing clip on the side of the power supply. 6 Connect all the power cables to the system board and drives. 7 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 67. 8 Replace the expansion-card stabilizer. See "Installing the Expansion-Card Stabilizer" on page 65. 9 Close the system. See "Closing the System" on page 46.
Figure 3-23. Removing and Installing a USB Memory Key 1 2 1 USB memory key 2 USB memory key connector Chassis Intrusion Switch Removing the Chassis Intrusion Switch CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
5 Remove the switch and its attached cable from the system. Figure 3-24. Removing and Installing the Chassis Intrusion Switch 1 2 3 1 chassis intrusion switch 3 INTRUSION connector 2 securing bracket notch Installing the Chassis Intrusion Switch CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
4 Close the system. See "Closing the System" on page 46. Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-25. Removing and Installing the Link Bracket Lock 1 2 1 screw 2 link bracket lock 6 Remove the mounting screw holding the control panel assembly to the chassis. See Figure 3-26. 7 Move the control panel assembly toward the back of the system and lift it out of the system. CAUTION: Do not pull on the cable to unseat the connector. Doing so can damage the cable.
Figure 3-26. Removing and Installing the Control Panel Assembly 2 1 3 4 1 mounting screw 2 control-panel board 3 control-panel cable 4 standoff Installing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
5 Connect the control-panel cable to the system board. 6 Replace the front bezel. See "Installing the Front Bezel" on page 48. 7 Close the system. See "Closing the System" on page 46. 8 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. System Board Removing the System Board WARNING: The heat sink can get hot during operation. To avoid burns, ensure that the system has sufficient time to cool before removing the system board.
8 Remove all memory modules. See "Removing Memory Modules" on page 75. CAUTION: The processor and heat sink can become extremely hot. Allow sufficient time for the processor and heat sink to cool before handling. 9 Remove the processor heat sink. See "Removing the Processor" on page 78. 10 Using a #2 Phillips screwdriver, remove the ten screws securing the system board to the chassis and then slide the system board toward the front end of the chassis.
Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Unpack the new system board.
13 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 67. 14 Replace the expansion-card stabilizer. See "Installing the Expansion-Card Stabilizer" on page 65. 15 Close the system. See "Closing the System" on page 46. 16 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Installing System Components
Troubleshooting Your System 4 Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 115. If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help" on page 123. Troubleshooting a USB Device Use the following steps to troubleshoot a USB keyboard/mouse. For other USB devices, go to step 4.
10 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 123. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable.
4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 29. 6 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed and duplex. See the documentation for each network device. 7 Ensure that all network cables are of the proper type and do not exceed the maximum length.
5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 46. 7 Turn on the system and attached peripherals. If the system does not start properly, see "Getting Help" on page 123. 8 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 71. 9 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 115.
6 Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 115. If the tests fail, see "Getting Help" on page 123. Troubleshooting the System Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Troubleshooting Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Reseat the power supply by removing and reinstalling it.
Troubleshooting Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system and all attached peripherals. 2 Open the system.
Troubleshooting System Memory CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
9 Close the system. See "Closing the System" on page 46. 10 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 27. If the problem is not resolved, proceed with the next step. 11 Open the system. See "Opening the System" on page 45. 12 If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module.
6 Turn on the system and attached peripherals and check if the USB key is functioning. 7 If the problem is not resolved, repeat step 2 and step 3. 8 Insert a different USB key that you know works properly. 9 Close the system. See "Closing the System" on page 46. If the problem is not resolved, see "Getting Help" on page 123. Troubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician.
Troubleshooting a Tape Backup Unit CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Try using a different tape cartridge.
Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting Expansion Cards CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
e Run the appropriate diagnostic test. If the tests fail, see "Getting Help" on page 123. Troubleshooting the Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Troubleshooting Your System
Running the System Diagnostics 5 If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem. Using Online Diagnostics To assess a system problem, first use the Online Diagnostics.
• View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the processor and the system's input/output devices are functioning, you can use the embedded system diagnostics to help identify the problem.
Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Click (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available.
Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results: 118 • Results—Displays the test that ran and the result. • Errors—Displays any errors that occurred during the test. • Help—Displays information about the currently selected device, component, or test. • Configuration—Displays basic configuration information about the currently selected device. • Parameters—Displays parameters that you can set for the test.
Jumpers and Connectors 6 System Board Jumper For information on resetting the password jumper to disable a password, see "Disabling a Forgotten Password" on page 122. Table 6-1.
System Board Connectors Figure 6-1. System Board Jumpers and Connectors 27 1 2 3 4 5 6 7 8 9 10 26 25 24 11 23 22 21 20 12 19 13 18 17 16 15 14 Table 6-2.
Table 6-2.
Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and Boot Manager" on page 23. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions that came with the system.
7 Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Getting Help
Index Numerics USB, 10, 12 video, 10, 12 5.
E I error messages, 24 I/O panel installing, 93 removing, 91 replacing, 93 expansion cards, 68 installing, 71 removing, 69 replacing, 71 troubleshooting, 112 F front bezel insert, 49 removing, 47 replacing, 48 front panel features, 10 front-panel features, 10 G guidelines connecting external devices, 13 memory installation, 73 indicators front-panel, 10 NIC, 14 power, 10 insert on front bezel removing, 49 replacing, 50 installing 5.
M memory branches, 73 channels, 73 troubleshooting, 107 memory key connector (USB), 88 memory modules (DIMMs) configuring, 73 installing, 76 removing, 75 messages error messages, 24 warning, 20 N NIC indicators, 14 NICs troubleshooting, 101 O opening the system, 45 options system setup, 25 P password disabling, 122 setup, 40 system, 38 phone numbers, 123 POST accessing system features, 9 power indicators, 10 power supplies troubleshooting, 105 power supply installing, 87 removing, 86 replacing, 87 proce
chassis intrusion switch, 90 cooling fan, 83 expansion cards, 71 front bezel, 48 I/O panel, 93 power supply, 87 system battery, 84 system board, 96 S safety, 99 SAS controller card installing, 72 SAS hard drive. See hard drive. SATA hard drive. See hard drive.
expansion cards, 112 external connections, 99 hard drive, 111 internal USB key, 108 keyboard, 100 memory, 107 NIC, 101 power supplies, 105 processor, 113 system cooling, 105 system startup failure, 99 video, 100 wet system, 102 W warning messages, 20 warranty, 21 wet system troubleshooting, 102 U UEFI Boot Manager entering, 35 main screen, 36 System Utilities screen, 37 UEFI Boot Manager Screen, 36 USB front-panel connectors, 10 internal connector for memory key, 88 USB key troubleshooting, 108 V video f
Index
