Users Guide

You can generate a health report of the server and then export the report to a location on the management station (local) or to
a shared network location such as Common Internet File System (CIFS) or Network File Share (NFS). You can then share this
report directly with the Tech Support. To export to a network share such as CIFS or NFS, direct network connectivity to the
iDRAC shared or dedicated network port is required.
The report is generated in the standard ZIP format. The report contains information that is similar to the information available in
the DSET report such as:
● Hardware inventory for all components
● System, Lifecycle Controller, and component attributes
● Operating system and application information
● Active Lifecycle Controller logs
● Archived Lifecycle Controller logs
● PCIe SSD logs
● Storage controller logs
NOTE: TTYLog collection for PCIe SSDs using the SupportAssist feature is not supported on Dell 12
th
generation
PowerEdge servers.
After the data is generated, you can view the data. It contains a bunch of XML files and log files. The data must be shared with
tech support to troubleshoot the issue.
Each time the data collection is performed, an event is recorded in the Lifecycle Controller log. The event includes information
such as the interface used, the date and time of export, and iDRAC user name.
You can generate the OS Application and Logs report in two ways:
● Automatic — Using iDRAC Service Module that automatically invokes the OS Collector tool.
● Manual — By manually executing the OS Collector executable from the server OS. iDRAC exposes the OS Collector
executable to the server OS as a USB device with label DRACRW.
NOTE:
● OS Collector tool is not applicable for Dell Precision PR7910 systems.
● The OS log collection feature is not supported on CentOS operating system.
● In servers running Windows 2016 Nano edition, HardwareEvent.evtx viewer log is not generated by the OS collector tool.
To generate the HardwareEvent.evtx viewer log, run the command ~New-Item -Path HKLM:\SYSTEM
\ControlSet001\Services\EventLog\HardwareEvents~ before running the OS collector tool .
Before generating the health report, make sure:
● Lifecycle Controller is enabled.
● Collect System Inventory On Reboot (CSIOR) is enabled.
● You have Login and Server Control privileges.
Related concepts
Generating SupportAssist Collection automatically on page 288
Generating SupportAssist Collection manually on page 289
Generating SupportAssist Collection automatically
If iDRAC Service Module is installed and running, you can automatically generate the SupportAssist Collection. The iDRAC
Service Module invokes the appropriate OS collector file on the host operating system, collects the data, and transfers to
iDRAC. You can then save the collection to the required location.
Generating SupportAssist Collection automatically using iDRAC web
interface
To generate the SupportAssist collection automatically:
1. In the iDRAC Web interface, go to Overview > Server > Troubleshooting > SupportAssist.
The SupportAssist page is displayed.
2. To edit the data collection options, click Edit Collection Data:
● Hardware— export the SupportAssist collection of the hardware.
288
Troubleshooting managed system using iDRAC