Dell™ PowerEdge™ T300 Systems Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2007 Dell Inc. All rights reserved.
Contents 1 About Your System . . . . . . . . . . . . . . . . . . Other Information You May Need . . . . . . . . . . . . Accessing System Features During Startup . 11 . . . . . . 12 Front-Panel Features and Indicators . . . . . . . . . . 13 Back-Panel Features and Indicators . . . . . . . . . . 16 . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . 17 . . . . . . . . . . . . . . . . . . . 18 Connecting External Devices .
Responding to Error Messages . . . . . . . . . . . . . . . . . . . . 42 . . . . . . . . . . . . . . . . . . 43 . . . . . . . . . . . . . . . . . . . . 43 Using the System Setup Program . System Setup Options Main Screen . . . . . . . . . . . . 45 . . . . . . . . . . . . . . 46 Memory Information Screen CPU Information Screen SATA Configuration Screen . . . . . . . . . . . . . 47 Integrated Devices Screen . . . . . . . . . . . . . 48 . . . . . . . . . . . 49 . . . . . . . . . . . . . .
System Cover . . . . . . . . . . . . . . . . . . . . . . . 66 Removing the System Cover . . . . . . . . . . . . 66 Installing the System Cover . . . . . . . . . . . . . 67 . . . . . . . . . . . . . . . . . . . . . . . . 68 EMI Fillers . . . . . . . . . . . . . . 68 Installing an EMI Filler . . . . . . . . . . . . . . . 69 Processor Airflow Shroud . . . . . . . . . . . . . . . . 69 Removing an EMI Filler . Removing the Processor Airflow Shroud. . . . . .
Removing an Expansion Card . . . . . . . . . . . . 93 . . . . . . . . . . . . 95 . . . . . . . . . . . . . . . . . . . 96 Installing an Expansion Card SAS Controller Card Removing a SAS Controller Card . . . . . . . . . . 96 . . . . . . . . . . 97 . . . . . . . . . . . . . . . . . . . . . . . 99 Installing a SAS Controller Card RAID Battery Removing a RAID Battery . Installing a RAID Battery . . . . . . . . . . . . . . . . . . . . . . . . . . Remote Access Controller Card (RAC). . . . .
Removing the System Battery . . . . . . . . . . . 118 Installing the System Battery . . . . . . . . . . . . 120 . . . . . . . . . . . . . . . . 120 Chassis Intrusion Switch Removing the Chassis Intrusion Switch . . . . . . 120 Installing the Chassis Intrusion Switch . . . . . . 121 . . . . . . . . . . . 122 Power Supply Distribution Module Removing the Power Supply Distribution Module . 122 Installing the Power Supply Distribution Module . 123 . . . . . . . . . . . . . . . . . . . .
Troubleshooting a Serial I/O Device . . . . . . . 138 . . . . . . . . . . 138 . . . . . . . . . . . . . . . . . 140 Troubleshooting a USB Device Troubleshooting a NIC Troubleshooting a Wet System. . . . . . . . . . . . . Troubleshooting a Damaged System. . . . . . . . . . 142 Troubleshooting the System Battery . . . . . . . . . . 143 Troubleshooting Redundant Power Supplies . . . . . 143 . . . . . . 145 . . . . . . . . . . . . . .
System Diagnostics Features . . . . . . . . . 164 . . . . . . . . . . . . 164 When to Use the System Diagnostics . Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test Options . . . . . . . . . . 165 . . . . . . . . . . . . . 165 Selecting Devices for Testing . . . . . . . . . . . 165 Selecting Diagnostics Options . . . . . . . . . . . 166 Viewing Information and Results . 6 Jumpers and Connectors System Board Connectors . Jumper Settings 167 . . . . .
Contents
About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating system monitor the system and component status and alert you when a problem arises.
• Documentation for any components you purchased separately provides information to configure and install these options. • Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates at support.dell.com and read the updates first because they often supercede information in other documents.
Table 1-1. Keystroke Keystrokes for Accessing System Features (continued) Description If you have PXE support enabled through the System Setup Program (see "Integrated Devices Screen" on page 48), this keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC. Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located on the system's front panel.
Table 1-2. Front-Panel Components Item Component 1 3.5-inch drive bay Holds an optional diskette drive. 2 lower 5.25-inch drive bay Holds an optional optical drive or tape backup unit. 3 upper 5.25-inch drive bay Holds an optical drive. 4 power button The power button controls the DC power supply output to the system.
Table 1-2. Front-Panel Components (continued) Item Component 7 LCD panel Icon Description Provides system ID, status information, and system error messages. The LCD lights blue during normal system operation. Both the system management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.
Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-2.
• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). See "Using the System Setup Program" on page 41 for information about enabling, disabling, and configuring I/O ports and connectors. Power Indicator Codes The power button on the front panel controls the power to the system from the system's power supplies.
Figure 1-3. Redundant Power Supply Indicators 1 2 3 1 power supply status (DC out is operational) 3 AC line status (AC in is operational) 2 power supply fault NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status (see Figure 1-4). For a list of NIC indicator codes, see Table 1-4. Figure 1-4.
Table 1-4. NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid link partner on the network. Activity indicator is amber blinking Network data is being sent or received. LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.
Table 1-5. LCD Status Messages Code Text Causes Corrective Actions N/A SYSTEM NAME A 62-character string that This message is for can be defined by the user in information only. the System Setup program. You can change the The SYSTEM NAME system ID and name in displays under the following the System Setup conditions: program (see "Entering • The system is powered on. the System Setup Program" on page 41). • The power is off and active errors are displayed.
Table 1-5. Code LCD Status Messages (continued) Text Causes Corrective Actions E1226 PCI Rsr 1.5V PwrGd 1.5V Riser Card Power Good See "Getting Help" on failure. page 175. E1229 CPU # VCORE Processor # VCORE voltage See "Getting Help" on regulator has failed. page 175. E122A CPU VTT PwrGd Processor # VTT voltage has See "Getting Help" on exceeded the allowable page 175. voltage range E1310 RPM Fan ## RPM of specified cooling fan is out of acceptable operating range.
Table 1-5. Code LCD Status Messages (continued) Text E1414 CPU # Thermtrip Causes Corrective Actions Specified microprocessor is out of acceptable temperature range and has halted operation. See "Troubleshooting System Cooling Problems" on page 145. If the problem persists, ensure that the microprocessor heat sinks are properly installed (see "Troubleshooting the Microprocessor" on page 161).
Table 1-5. Code LCD Status Messages (continued) Text Causes Corrective Actions E141F CPU Protocol The system BIOS has reported a processor protocol error. See "Getting Help" on page 175. E1420 CPU Bus PERR The system BIOS has reported a processor bus parity error. See "Getting Help" on page 175. E1421 CPU Init The system BIOS has reported a processor initialization error. See "Getting Help" on page 175. E1422 CPU Machine Chk The system BIOS has reported a machine check error.
Table 1-5. Code LCD Status Messages (continued) Text Causes Corrective Actions E1624 PS Redundancy The power supply subsystem See "Troubleshooting is no longer redundant. If Redundant Power the last supply fails, the Supplies" on page 143. system will go down. E1710 I/O Channel Chk The system BIOS has reported an I/O channel check. See "Getting Help" on page 175. The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.
Table 1-5. Code LCD Status Messages (continued) Text E171F PCIE Fatal Err B## D## F## PCIE Fatal Err Slot # Causes Corrective Actions The system BIOS has reported a PCIe fatal error on a component that resides in PCIe configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 159.
Table 1-5. Code LCD Status Messages (continued) Text Causes Corrective Actions E1A18 PDB Ctrl Cable Control cable for the power Reseat the cable. If the distribution board (PDB) is problem persists, replace missing or bad the cable. E2010 No Memory No memory is installed in the system. E2011 Mem Config Err Memory detected, but is not See "Troubleshooting configurable. Error detected System Memory" on during memory page 146. configuration.
Table 1-5. Code LCD Status Messages (continued) Text E201C SMI Init Causes Corrective Actions System management interrupt (SMI) initialization failure. See "Getting Help" on page 175. E201D Shutdown Test BIOS shutdown test failure. See "Getting Help" on page 175. See "Troubleshooting System Memory" on page 146. If the problem persists, see "Getting Help" on page 175. E201E POST Mem Test BIOS POST memory test failure.
Table 1-5. Code LCD Status Messages (continued) Text Causes Corrective Actions E2111 SBE Log Disable DIMM # The system BIOS has See "Troubleshooting disabled memory single-bit System Memory" on error (SBE) logging, and will page 146. not resume logging further SBEs until the system is rebooted. "#" represents the DIMM implicated by the BIOS. E2112 Mem Spare DIMM # The system BIOS has spared See "Troubleshooting the memory because it has System Memory" on determined that the page 146.
Table 1-5. Code LCD Status Messages (continued) Text I1916 Video Off in ## (LCD lights with a blue or amber background.) W1228 ROMB Batt < 24hr Causes Corrective Actions The video will be turned off Information only. in xx seconds by the RAC remote user. Warns predictively that the RAID battery has less than 24 hours of charge left. Replace RAID battery (see "Installing a SAS Controller Card" on page 97).
Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions: • The sensor returns to a normal state but fails again, resulting in a new SEL entry. • The system is reset and new error events are detected. • A failure is recorded from another source that maps to the same display entry. System Messages System messages appear on the screen to notify you of a possible problem with the system.
Table 1-6. System Messages (continued) Message Causes Corrective Actions Alert! Unsupported memory, incomplete sets, or unmatched sets. The following memory is disabled: Unsupported DIMMs, mismatched DIMMs, or unmatched DIMMs have been detected. If more than one DIMM is present, DIMMs must be installed in matching pairs. For memory configuration information, see "Memory Module Installation Guidelines" on page 110. If the problem persists, see "Troubleshooting System Memory" on page 146.
Table 1-6. System Messages (continued) Message Causes Diskette subsystem reset failed. Faulty diskette/tape drive See "Troubleshooting a controller. Diskette Drive" on page 149. Drive not ready. Diskette missing from or improperly inserted in diskette drive. Insert or replace the diskette. Error: Remote Access Controller initialization failure The Remote Access Controller failed to initialize.
Table 1-6. System Messages (continued) Message Causes Keyboard Controller Faulty keyboard failure controller; faulty system board Keyboard data line failure Keyboard stuck key failure Manufacturing mode detected Corrective Actions See "Getting Help" on page 175. Keyboard cable connector is loose or improperly connected, defective keyboard, or defective keyboard/mouse controller Check the keyboard connection to the system. If the problem persists, try another keyboard.
Table 1-6. System Messages (continued) Message Causes Corrective Actions No boot device available Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key installed. Use a bootable USB key, CD, or hard drive. If the problem persists, see "Troubleshooting an Internal USB Memory Key" on page 148 and "Troubleshooting a Hard Drive" on page 153. See "Using the System Setup Program" on page 41 for information on setting the order of boot devices.
Table 1-6. System Messages (continued) Message Causes PCIe Fatal Error caused a system reset: Slot n Faulty or improperly Reseat the PCIe card in the installed PCIe card in the specified slot number (see specified slot. "Installing an Expansion Card" on page 95). If the problem persists, see "Getting Help" on page 175.
Table 1-6. System Messages (continued) Message Causes Corrective Actions SATA PORT n drive not found SATA port x was turned on in setup, but a drive was not found. See "Troubleshooting a Hard Drive" on page 153 for the appropriate drive(s) installed in your system. Sector not found Faulty hard drive, USB device, or USB medium. See "Troubleshooting a USB Device" on page 138 or "Troubleshooting a Hard Drive" on page 153 for the appropriate drive(s) installed in your system.
Table 1-6. System Messages (continued) Message Causes Information only. System will now restart. TPM configuration operation honored TPM failure Corrective Actions A Trusted Platform Module (TPM) function has failed. See "Getting Help" on page 175. TPM operation is Configuration change has Press I to continue system pending. Press I to been requested. boot. Press M to modify the Ignore or M to TPM setting and restart. Modify to allow this change and reset the system.
Table 1-6. System Messages (continued) Message Causes Corrective Actions Warning: A fatal error has caused system reset! Please check the system event log! A fatal system error occurred and caused the system to reboot. Check the SEL for information that was logged during the error. See the applicable troubleshooting section in "Troubleshooting Your System" on page 133 for any faulty components specified in the SEL. Warning! No micro code update loaded for processor n A microcode update failed.
Table 1-6. System Messages (continued) Message Causes Corrective Actions Warning: The installed memory configuration is not optimal. For more information on valid memory configurations, please see the system documentation on support.dell.com Invalid memory configuration. The system will run but at a reduced functionality. Ensure that the memory modules are installed in a valid configuration (see "Memory Module Installation Guidelines" on page 110).
Diagnostics Messages The system diagnostic utilities produce messages from diagnostic tests run on your system. See "Running the System Diagnostics" on page 163 for more information about system diagnostics. Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field. In many fields, you can also type the appropriate value.
System Setup Options Main Screen When you enter the System Setup program, the main System Setup program screen appears (see Figure 2-1). Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable.
Table 2-2. System Setup Program Options Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar. Memory Information Displays a screen to view memory information and to configure certain memory features (see Table 2-3). CPU Information Displays information related to the microprocessor (speed, cache size, and so on) (see Table 2-4).
Table 2-2. System Setup Program Options (continued) Option Description PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus, and any installed expansion cards that require an IRQ. Serial Communication Displays a screen to configure serial communication, external serial connector, fail-safe baud rate, remote terminal type, and redirection after boot.
Table 2-3. Memory Information Screen (continued) Option Description System Memory Testing Specifies whether system memory tests are run at system boot. Options are Enabled and Disabled. CPU Information Screen Table 2-4 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-4. CPU Information Screen Option Description 64-bit Specifies if the installed processor supports 64-bit extensions.
Table 2-4. CPU Information Screen (continued) Option Description Demand-Based Power Management (Enabled default) NOTE: Check your operating system documentation to Processor X ID Displays the family, model, and stepping of the verify if the operating system supports this feature. Enables or disables demand-based power management.
Table 2-5. SATA Configuration Screen (continued) Option Description Port F (Off default) Displays the model number, drive type, and size of the device attached to Port F. When set to Auto, the port is enabled if devices are attached to the port. Integrated Devices Screen Table 2-6 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-6.
Table 2-6. Integrated Devices Screen Options (continued) Option Description I/OAT DMA Engine Enables the I/O Acceleration Technology (I/OAT) option. This feature should be enabled only if the hardware and software support I/OAT. The I/OAT Data Memory Tranfer (DMA) Engine transfers data between memory modules, allowing data to bypass the CPU. I/OAT will be supported on the NICs. (Disabled default) System Interrupt Assignment (Standard) Controls the interrupt assignment of PCI devices in the system.
System Security Screen Table 2-8 lists the options and descriptions for the information fields that appear on the System Security screen. NOTE: Systems shipping in China are not equipped with TPM. Disregard any TPM options listed in the System Security Screen. Table 2-8. System Security Screen Options Option Description System Password Displays the current status of your system's password security feature and allows you to assign and verify a new system password.
Table 2-8. System Security Screen Options (continued) Option Description TPM Security (Off default) NOTE: The TPM Security feature is not available in China. Sets the reporting of the Trusted Platform Module (TPM) in the system. NOTE: The TPM can be used by security applications, and it is capable of generating and storing keys and storing passwords and digital certificates. See support.dell.com for additional documentation on TPM technology.
Table 2-8. System Security Screen Options (continued) Option Description NOTICE: Clearing the TPM will cause loss of all encryption keys in the TPM. This option will prevent booting to the operating system and will result in loss of data if the encryption keys cannot be restored. Be sure to back up the TPM keys prior to enabling this option. TPM Clear (No default) When set to Yes, all the contents of the TPM are cleared. NOTE: This field is read-only when TPM Security is set to Off.
System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your system. If your data requires more security, use additional forms of protection, such as data encryption programs. NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting.
When a system password is not assigned and the password jumper on the system board is in the enabled (default) position, the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked. To assign a system password: 1 Verify that the Password Status option is set to Unlocked. 2 Highlight the System Password option and press . 3 Type your new system password. You can use up to 32 characters in your password.
When the Password Status option is set to Unlocked, you have the option to leave the password security enabled or to disable the password security. To leave the password security enabled: 1 Turn on or reboot your system by pressing . 2 Type your password and press . To disable the password security: 1 Turn on or reboot your system by pressing . 2 Type your password and press .
4 When prompted, type the system password. 5 Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Password option, the system password has been deleted. If Enabled is displayed for the System Password option, press the key combination to restart the system, and then repeat steps 2 through 5.
Operating With a Setup Password Enabled If Setup Password is set to Enabled, you must enter the correct setup password before you can modify most of the System Setup options. When you start the System Setup program, the program prompts you to enter a password.
• Functions independently of the system’s power state or the system’s operating system • Provides text console redirection for system setup, text-based utilities, and operating system consoles NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1. For additional information on using BMC, see the documentation for the BMC and systems management applications. Entering the BMC Setup Module 1 Turn on or restart your system.
Installing System Components This section describes how to install the following system components: • Front bezel • System cover • EMI fillers • Processor airflow shroud • Power supplies and power distribution board • Hard drives • Diskette drive • Optical and tape drives • Expansion cards • SAS controller card • RAID battery • RAC card • Internal USB memory key connector • System fan and expansion card fan • Memory • Processor • System battery • Chassis intrusion switch
Recommended Tools The procedures in this section may require one or more of the following tools: • Small Phillips screwdriver • Small flat-blade screwdriver • Wrist grounding strap Inside the System Figure 3-1 shows the system cover removed to provide an interior view of the system.
Figure 3-1.
11 5.25-inch drive bay 12 diskette drive 13 front bezel 14 expansion card fan 15 3.5-inch hard drive bays (4) 16 system board 17 expansion-card cover The system board in your system supports a single processor, five expansion cards, and six memory modules. Internal hard drive bays offer space for four SAS or SATA hard drives, cabled or hot-pluggable. NOTE: A controller expansion card is required for SAS hard drives.
Removing the Front Bezel 1 Using the system key, unlock the front bezel (if locked). Figure 3-2. Locking and Unlocking the System 2 Slide the bezel release latch to the right (away from the power button) then rotate the top of the bezel away from the chassis. 3 Lift the bezel up and away from the system, removing the tabs from the bezel tab slots.
Figure 3-3. Removing and Installing the Front Bezel 1 4 2 3 1 lever 2 front bezel 3 tabs (2) 4 bezel tab slots (2) Installing the Front Bezel 1 Insert the tabs on the front bezel into the bezel tab slots on the system (see Figure 3-3). 2 Rotate the top of the bezel towards the chassis until the bezel locks into place (see Figure 3-3). 3 Using the system key, lock the bezel (see Figure 3-2).
Front Bezel Inserts Removing a Front Bezel Insert NOTE: Before installing a drive in one or more of the front drive bays, first remove the corresponding insert(s) on the front bezel. NOTE: Bezel inserts may contain screws on the inside. You can attach the screws to new drives, as needed. 1 Remove the front bezel (see "Removing the Front Bezel" on page 63). 2 Press inward on one of the insert tabs, then pull the insert away from the bezel from the back of the bezel. See Figure 3-4. Figure 3-4.
Installing a Front Bezel Insert NOTE: If you remove a drive from one or more of the front drive bays, replace the corresponding insert(s) on the front bezel. 1 From the back of the front bezel, align one of the insert tabs with the corresponding notch on the bezel, then press the insert into the bezel until the opposite tab snaps into place (see Figure 3-4). 2 Replace the front bezel (see "Installing the Front Bezel" on page 64).
Figure 3-5. Removing and Installing the System Cover 1 2 5 4 3 1 cover release latch lock 2 system cover 3 hook slot 4 cover release latch 5 foot (4) Installing the System Cover 1 Ensure that all internal cables are connected and folded out of the way. 2 Ensure that no tools or extra parts are left inside the system. 3 Ensure that the cover release latch is in the up (open) position.
6 Using a small flat-blade screwdriver, turn the release latch lock on the cover release latch clockwise to the locked position (see Figure 3-5). 7 Rotate the system feet outward into the open position (see Figure 3-5) and return the system to the upright position. 8 Reattach any peripherals you disconnected, then connect the system to the electrical outlet. 9 Turn on the system and attached peripherals.
Figure 3-6. Removing and Installing a Blank Drive EMI Filler 1 2 1 tabs (2) 2 EMI filler Installing an EMI Filler NOTE: If you remove a drive from one or more of the 5.25-inch optical drive bays or the 3.5-inch diskette drive bay at the front of the system, replace the drive with an EMI filler. 1 Push the EMI filler into the empty 5.25-inch or 3.5-inch drive bay on the front of the chassis until the filler tabs lock into place (see Figure 3-6).
Removing the Processor Airflow Shroud CAUTION: Only trained service technicians are authorized to remove the system cover and access any components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Remove the system cover (see "Removing the System Cover" on page 66). 2 Press the release tab on the expansion card cover and pivot the cover open.
4 If present, remove the cable from the cable guides and fold the SAS cable away from the processor airflow shroud. 5 Press the release tabs on the airflow shroud, then lift the shroud up and out of the chassis. Figure 3-8.
5 alignment guide 7 cable guides (4) 6 release tab Installing the Processor Airflow Shroud NOTICE: Ensure that all SATA/SAS cables are folded out of the way and that all power cables are properly routed before installing the processor airflow shroud. 1 Align the tabs on the processor airflow shroud with the tab slots on the chassis, then carefully lower the shroud into the chassis until the release tabs lock into place.
Removing a Redundant Power Supply NOTICE: The system requires one power supply to operate the system normally. On power-redundant systems, remove and replace only one power supply at a time in a system that is powered on. NOTICE: If you are replacing a redundant power supply while your system is on, ensure that both the power supply status and the AC line status LEDs are green before removing the power supply (see Figure 1-3).
Figure 3-9.
Installing a Redundant Power Supply NOTE: When installing a redundant power supply, allow several seconds for the system to recognize the power supply and determine if it is functioning properly. 1 With the power supply handle in the extended position, slide the power supply into the chassis (see Figure 3-9). 2 Press down on the power supply handle until the the locking tab snaps into place (see Figure 3-9). NOTE: You may have to manually press the locking tab into place in order to secure the power supply.
5 Remove the screw that secures the power supply to the system. 6 Press the power supply release tab and slide the power supply out of the system. Figure 3-10.
Installing a Non-Redundant Power Supply 1 Slide the power supply into the back of the chassis until the power supply release tab snaps into place (see Figure 3-10). 2 Replace the screw to secure the power supply to the system (see Figure 3-10). 3 Connect all power cables to the system board, drives, and SAS backplane (if installed). Ensure that all power cables are routed properly to prevent the cables from becoming pinched or crimped.
3 Squeeze the tabs on the hard drive carrier release handle, then rotate the handle down to release the drive. 4 Slide the hard drive out of the system. NOTICE: To maintain proper system cooling and EMI protection, all empty hard drive bays must have a drive carrier or blank installed. NOTE: If you are not replacing the hard drive, remove the drive from the drive carrier (see Figure 3-12) and insert the empty carrier back into the drive bay. Figure 3-11.
NOTICE: Combining SATA and SAS hard drives in the same system configuration is not supported. 1 Unpack the hard drive and prepare it for installation. 2 Remove the front bezel (see "Removing the Front Bezel" on page 63). 3 Remove either the existing hard drive, if applicable, or the hard drive carrier (see "Diskette Drive (Optional)" on page 84). 4 Install the hard drive carrier on the hard drive. a Insert the hard drive into the hard-drive carrier with the connector end of the drive at the rear.
Figure 3-12. Removing and Installing a Hard Drive Carrier 1 2 3 4 1 screws (4) 2 hard drive carrier 3 hard drive 4 SAS mounting hole 5 With the handle on the hard drive carrier open, slide the hard drive into the drive bay until the carrier contacts the backplane (see Figure 3-11). 6 Push in (towards the system) on the hard drive carrier handle and rotate the handle up until it snaps into place (see Figure 3-11). 7 Replace the front bezel (see "Installing the Front Bezel" on page 64).
3 Disconnect the data cable and the power cable from the hard drive in the drive bay. 4 Press in on the blue tabs on each side of the hard drive bracket and slide the drive up and out of the bay. Figure 3-13. Removing and Installing a Cabled Hard Drive 2 3 1 4 1 hard drive 2 data cable 3 power cable 4 blue tabs (2) NOTE: If you are not replacing the hard drive, remove the drive from the drive bracket (see Figure 3-14) and insert the empty bracket back into the drive bay.
Installing a Cabled Hard Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. NOTICE: Combining SATA and SAS hard drives in the same system configuration is not supported. 1 Unpack the hard drive and prepare it for installation.
Figure 3-14. Removing a Hard Drive From a Hard Drive Bracket 1 2 1 hard drive 2 hard drive bracket 6 Slide the hard drive into the drive bay until it snaps into place (see Figure 3-13). 7 Connect the power cable to the hard drive. 8 Connect the data cable to the hard drive: • For connection to the integrated SATA controller (SATA hard drives only), connect the SATA data cable to the appropriate SATA connector on the system board (see Figure 6-1).
12 Enter the System Setup program and ensure that the hard drive’s controller is enabled (see "Entering the System Setup Program" on page 41). 13 Exit the System Setup program and reboot the system. See the documentation that came with the hard drive for instructions on installing any software required for drive operation. NOTICE: To avoid possible hard drive failure, do not turn off or reboot your system while the hard drive is being formatted.
6 Slide the drive release latch towards the base of the system to release the shoulder screw, then slide the diskette drive out of the drive bay. See . NOTE: If you are permanently removing the diskette drive, replace the 3.5-inch EMI filler (see "Installing an EMI Filler" on page 69) and the 3.5-inch insert on the front bezel (see "Installing a Front Bezel Insert" on page 66). Figure 3-15.
7 Replace the processor airflow shroud (see "Installing the Processor Airflow Shroud" on page 72). 8 Replace the system cover (see "Installing the System Cover" on page 67). 9 Replace the front bezel (see "Installing the Front Bezel" on page 64). Installing a Diskette Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any components inside the system.
Figure 3-16. Installing Diskette Drive Shoulder Screws 1 1 shoulder screws (4) 8 From the front of the system, align the shoulder screws with the slot in the chassis, then slide the diskette drive into the drive bay until the shoulder screw snaps into place or you feel the drive securely installed (see Figure 3-15). 9 Connect the power cable to the diskette drive.
Optical and Tape Drives The 5.25-inch drive bays in the front of your system provide support for an optical drive and either an optional tape drive or second optical drive. Removing an Optical or Tape Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any components inside the system.
Figure 3-17.
Figure 3-18. Removing and Installing an Optical Drive (SATA Connection) 5 4 1 3 2 1 drive release latch 2 shoulder screws 3 optical drive 4 SATA data cable 5 SATA power cable 7 Replace the processor airflow shroud (see "Installing the Processor Airflow Shroud" on page 72). 8 Replace the system cover (see "Installing the System Cover" on page 67). 9 Replace the front bezel (see "Installing the Front Bezel" on page 64).
Installing an Optical or Tape Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Unpack the optical or tape drive, and prepare it for installation.
Figure 3-19. Installing Optical or Tape Drive Shoulder Screws 1 1 screws (3) 8 From the front of the system, align the shoulder screws with the slot in the chassis, then slide the drive into the drive bay until the shoulder screw snaps into place or you feel the drive securely installed (see Figure 3-18). 9 Attach the SCSI power cable (see Figure 3-17) or SATA power cable (see Figure 3-18) to the drive.
12 Replace the system cover (see "Installing the System Cover" on page 67). 13 Replace the front bezel (see "Installing the Front Bezel" on page 64). 14 Enter the System Setup program and ensure that the drive’s controller is enabled (see "Entering the System Setup Program" on page 41). Expansion Cards The system board can accommodate up to five expansion cards (see Figure 6-1): • One 3.3-V, full-length PCI-X (slot 5) • One 3.3-V, full-length PCIe x4 (slot 2) • One 3.
NOTE: Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system and protect against electromagnetic interference. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. Figure 3-20.
7 Close the expansion card cover (see Figure 3-7). 8 Replace the system cover (see "Installing the System Cover" on page 67). 9 Reattach any peripherals you disconnected, then connect the system to the electrical outlet. 10 Turn on the system and attached peripherals. Installing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any components inside the system.
9 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections. 10 Close the expansion card cover (see Figure 3-7). 11 Replace the system cover (see "Installing the System Cover" on page 67). 12 Reattach any peripherals you disconnected, then connect the system to the electrical outlet. 13 Turn on the system and attached peripherals. 14 Install any device drivers required for the card.
4 Open the expansion card latch adjacent to the slot (see Figure 3-20). 5 Disconnect the SAS cable, LED cable, and RAID battery cable (if applicable) from the SAS controller card. 6 Grasp the card by its top corners and ease it out of its connector (see Figure 3-20). NOTE: If you are removing the card permanently, install a filler bracket in the empty card slot.
2 Remove the system cover (see "Removing the System Cover" on page 66). 3 Open the expansion card cover (see Figure 3-7). NOTE: You can remove the expansion card cover, if desired, and set it aside. 4 Remove the filler bracket or existing expansion card to create a card-slot opening (see "Removing an Expansion Card" on page 93). NOTE: Keep the filler bracket in case you need to remove the expansion card.
14 Turn on the system and attached peripherals. 15 Install any device drivers required for the card. See the documentation for the card for information about installing the card’s device drivers. RAID Battery The information in this section applies only to systems with the optional battery-cached SAS/RAID controller card. Removing a RAID Battery CAUTION: Only trained service technicians are authorized to remove the system cover and access any components inside the system.
Figure 3-21.
Installing a RAID Battery 1 Insert the RAID battery into the battery carrier (see Figure 3-21). 2 Insert the battery carrier and RAID battery into the system’s battery carrier slots, ensuring that the battery carrier is aligned and fully seated in the slots. 3 Connect the battery cable to the SAS/RAID controller card. See the documentation for your card for more information. 4 Route the battery cable through the battery cable slot in the chassis (see Figure 3-21).
Figure 3-22. Removing and Installing a RAC Card 1 2 5 4 3 1 RAC card 2 RAC card cable 3 RAC_CONN connector 4 RAC card slot (slot 1) 5 RAC card cable connectors (2, but only connector 2 is used) 6 Grasp the card by its top corners and ease it out of its connector (see Figure 3-20). NOTE: If you are removing the card permanently, install a filler bracket in the empty card slot.
NOTE: Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system and protect against electromagnetic interference. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 7 Close the expansion card cover (see Figure 3-7). 8 Replace the system cover (see "Installing the System Cover" on page 67).
8 Close the expansion card latch to secure the card in the system (see Figure 3-20). NOTICE: When attaching the cable to the system board, ensure that you do not damage the surrounding system board components. 9 Connect the ribbon cable to the RAC_CONN connector on the system board and then to connector 2 on the RAC card (see Figure 3-22). 10 Close the expansion card cover (see Figure 3-7). 11 Replace the system cover (see "Installing the System Cover" on page 67).
3 Open the expansion card cover (see Figure 3-7). 4 Locate the USB connector on the system board (see Figure 6-1). 5 Insert the USB memory key into the USB connector onto the board (see Figure 3-23). 6 Close the expansion card cover (see Figure 3-7). 7 Replace the system cover (see "Installing the System Cover" on page 67). 8 Reattach any peripherals you disconnected, then connect the system to the electrical outlet. 9 Turn on the system and attached peripherals.
Cooling Fans The system contains two cooling fans, an expansion card fan for the expansion cards, and a system fan for the processor and memory modules. Removing the Expansion Card Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Figure 3-24. Removing and Installing the Expansion Card Fan 1 2 3 1 fan release tab 3 securing slots 2 expansion card fan Installing the Expansion Card Fan 1 Hold the fan with the fan cable on the top side, and align the edges of the fan with the securing slots on the chassis. 2 Slide the fan down into the securing slots until the fan release tab locks into place (see Figure 3-24).
3 Route the fan power cable through the adjacent slot in the chassis, and connect the cable to the FAN1 connector on the system board (see Figure 6-1). 4 Replace the RAID battery and battery carrier, if applicable (see "Installing a RAID Battery" on page 101). 5 Close the expansion card cover (see Figure 3-7). 6 Replace the system cover (see "Installing the System Cover" on page 67).
Figure 3-25. Removing and Installing the System Fan 1 3 2 1 system fan 3 securing slots 2 fan release tab Installing the System Fan 1 Hold the replacement fan with the fan cable on the left side (opposite the power supply), and align the edges of the fan with the securing slots. 2 Slide the fan into the securing slots until the fan release tab locks into place (see Figure 3-25). 3 Connect the cable to the FAN2 connector on the system board (see Figure 6-1).
4 Replace the processor airflow shroud (see "Installing the Processor Airflow Shroud" on page 72). 5 Replace the system cover (see "Installing the System Cover" on page 67). System Memory The six memory module sockets are located on the system board adjacent to the power supply and can accommodate 512 MB to 24 GB of registered PC2-4200/5300, 533/667-MHz, DDR2 memory with ECC. See Figure 6-1 for the location of the memory module sockets.
• Install memory modules in bank 1 (DIMM1_x) before installing memory modules in bank 2 (DIMM2_x), and install memory modules in bank 2 before installing memory modules in bank 3 (DIMM3_x). • Configurations of three or five memory modules are not supported. Table 3-1.
CAUTION: Memory Module DIMMs are hot to the touch for some time after the system has been powered down. Allow the DIMMs to cool before handling them. Handle the DIMMs by the card edges, and avoid touching the DIMM components. 4 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. Figure 3-26.
Installing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and from the peripherals.
11 Enter the System Setup program, and verify that the value for System Memory reflects the newly installed memory (see "Entering the System Setup Program" on page 41). NOTE: If the value for System Memory is incorrect, one or more of the memory modules may not be installed properly. Reseat the memory modules in their connectors and check the value again. If the problem persists, run the system memory test in the system diagnostics (see "Running the System Diagnostics" on page 163).
NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5 Press down on the ends of the heat sink release levers and pull them outward to release them from the release lever retainers. Swing the levers up to release the heat sink. Figure 3-27.
8 Position your thumb firmly over the socket release lever and release the lever from the locked position. Rotate the lever up, then open the processor cover. Figure 3-28. Installing and Removing a Processor 2 1 5 3 4 1 notch in processor (2) 2 processor 3 ZIF socket 4 socket key (2) 5 socket release lever NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
Installing the Processor 1 Unpack the new processor. 2 Ensure that the release lever on the processor socket is fully extended, or in the up position (see Figure 3-28). 3 Align the processor with the socket keys on the ZIF socket (see Figure 3-28). NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when you turn it on. When placing the processor in the socket, be careful not to bend the pins in the socket.
b Place the heat sink on the processor (see Figure 3-27). c Lower the heat-sink retainers over the edges of the heatsink. One at a time, press the tabs on the retainers down and inward until they lock into place, securing the heatsink. 8 Replace the processor airflow shroud (see "Installing the Processor Airflow Shroud" on page 72). 9 Replace the system cover (see "Installing the System Cover" on page 67). 10 Place the system upright on a flat, stable surface.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. See your System Information Guide for additional information. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and from the peripherals. 2 Remove the system cover (see "Removing the System Cover" on page 66).
Installing the System Battery NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 1 Support the battery connector by pressing down firmly on the positive side of the connector. 2 Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector. 3 Press the battery straight down into the connector until it snaps into place (see Figure 3-29).
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and from the peripherals. 2 Remove the system cover (see "Removing the System Cover" on page 66). 3 Open the expansion card cover (see Figure 3-7). 4 Disconnect the chassis intrusion switch cable from the INTRUSION connector on the system board (see Figure 3-30). 5 Slide the chassis intrusion switch out of the securing bracket notch, then remove the switch and its attached cable from the system. Figure 3-30.
3 Connect the switch cable to the INTRUSION connector on the system board (see Figure 6-1). 4 Close the expansion card cover (see Figure 3-7). 5 Replace the system cover (see "Installing the System Cover" on page 67). Power Supply Distribution Module If your system has redundant power supplies, it will have a power supply distribution module inside the system.
Figure 3-31. Removing and Installing the Power Supply Distribution Module 2 3 1 1 power cables 3 release tab 2 power supply distribution module Installing the Power Supply Distribution Module 1 Position the power supply distribution module so that the securing tabs are fully inserted into the securing slots on the chassis wall (see Figure 3-31). 2 Slide the power supply distribution module down until the blue release pin locks into place, securing the board.
4 Replace the processor airflow shroud (see "Installing the Processor Airflow Shroud" on page 72). 5 Replace the system cover (see "Installing the System Cover" on page 67). 6 Replace the power supplies (see "Installing a Redundant Power Supply" on page 75). SAS Backplane If your system has front-loading hot-pluggable hard drives, the system contains a SAS backplane board to which the hard drives connect.
b While pulling the release pin, slide the backplane towards the top of the system. c Pull the backplane board until the securing slots are free from the securing tabs, and lift the board from the chassis. Figure 3-32.
Installing the SAS Backplane 1 Position the SAS backplane so that the securing tabs on the chassis are fully inserted into the securing slots on the backplane (see Figure 3-32). 2 Slide the backplane to the right until the release pin snaps into place. 3 Reconnect the following cables to the backplane (see Figure 3-32): • SAS cable • Power cable • Backplane cable 4 Reseat the hot-plug hard drives in the system (see "Installing a HotPluggable Hard Drive" on page 78).
4 Disconnect the control panel cable at back of the control panel (see Figure 3-33). a Squeeze the metal tabs on the ends of the cable connector. b Gently work the connector out of the socket. Figure 3-33. Removing and Installing the Control Panel 2 1 3 4 1 control panel cable 2 screw holes (2) 3 screws (2) 4 control panel 5 Remove the two screws that secure the control panel to the system and remove the panel (see Figure 3-33).
Installing the Control Panel 1 Insert the control panel into the system as shown in Figure 3-33. 2 Install the two screws to secure the control panel to the system (see Figure 3-33). 3 Connect the control panel cable to the back of the control panel (see Figure 3-33). 4 Replace the system cover (see "Installing the System Cover" on page 67).. System Board (Service Only Procedure) CAUTION: Only trained service technicians are authorized to remove the system cover and access any components inside the system.
7 Remove the SAS controller card, if applicable (see "RAID Battery" on page 99). 8 Remove the internal USB memory key, if applicable (see Figure 6-1). 9 Remove all memory modules (see "Removing Memory Modules" on page 111). NOTE: Record the memory module socket locations to ensure proper reinstallation of the memory modules. CAUTION: The processor and heat sink can become extremely hot. Allow sufficient time for the processor and heat sink to cool before handling.
Figure 3-34. Removing and Installing the System Board 2 1 3 1 system board release pin 3 system board securing slots 2 system board Installing the System Board 1 Align the back connectors on the system board with the cutouts in the back of the chassis, and ensure the system board tray is square with the chassis so that the securing tabs on the chassis fully insert into system board securing slots.
5 Replace the memory modules in the same sockets from which they were removed (see "Installing Memory Modules" on page 113). 6 Replace the internal USB memory key, if applicable (see "Installing the Optional Internal USB Memory Key" on page 104). 7 Replace the SAS controller card, if applicable (see "Installing a SAS Controller Card" on page 97). 8 Replace the RAC card, if applicable (see "Installing a RAC Card" on page 103).
Installing System Components
Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any components inside the system.
Table 4-1. Start-Up Routine Indications (continued) Look/listen for: Action The USB CD drive activity indicator. See "Troubleshooting an Optical Drive" on page 151. The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 153. An unfamiliar constant scraping or grinding sound when you access a drive. See "Getting Help" on page 175.
Action 1 Check the system and power connections to the monitor. 2 Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector. To verify that the monitor is connected to the correct video connector, turn off the system and wait for 1 minute, then connect the monitor to the other video connector and turn the system on again.
3 Swap the faulty keyboard or mouse with a working keyboard or mouse. If the problem is resolved, replace the faulty keyboard or mouse. 4 If other USB devices are connected to the system ports adjacent to those used by the keyboard and mouse, power down the devices and disconnect them from the system. An overcurrent event on another USB device can cause both the keyboard and mouse to stop functioning.
e Reconnect the system and peripherals to power and restart. If the mouse and keyboard are operational, proceed to the next step. If the mouse and keyboard are still not operational, see "Getting Help" on page 175. f Repeat step a and step b. g Set the NVRAM_CLR jumper to the disabled position. h Close the system. i Reconnect the system to power and restart the system and attached peripherals. j Enter the System Setup program and reenter any custom BIOS settings that were reset.
Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable (see "Getting Help" on page 175). 3 Turn off the system and the serial device, and swap the device with a comparable device.
c Turn off the USB device and swap the interface cable with a working cable. Turn on the device. If the problem is resolved, replace the interface cable. d Turn off the USB device, connect it to another USB connector on the system, and turn on the USB device. If the USB device functions, the USB connector on the system is likely defective. Otherwise, the USB device is faulty and needs to be replaced. See "Getting Help" on page 175.
f Repeat step a and step b. g Set the NVRAM_CLR jumper to the disabled position. h Close the system. i Reconnect the system and peripherals to power and restart. j Enter the System Setup program and reenter any custom BIOS settings that were reset. Be sure to leave all USB ports enabled. See "Using the System Setup Program" on page 41. Troubleshooting a NIC Problem • NIC cannot communicate with network.
5 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the network equipment documentation. 6 Ensure that all network cables are of the proper type and do not exceed the maximum length. If the problem persists, see "Getting Help" on page 175. Troubleshooting a Wet System Problem • Liquid spilled on the system. • Excessive humidity.
8 Run the appropriate online diagnostic test (see "Using Dell PowerEdge Diagnostics" on page 163). If the tests fail, see "Getting Help" on page 175. Troubleshooting a Damaged System Problem • System was dropped or damaged. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any components inside the system.
Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Run the appropriate online diagnostics test (see "Running the System Diagnostics" on page 163).
Troubleshooting System Cooling Problems Problem • Systems management software issues a fan-related error message. Action Ensure that none of the following conditions exist: • System cover, drive blanks, or shrouds are removed. • Ambient temperature is too high. • External airflow is obstructed. • Cables inside the system obstruct airflow. • An individual cooling fan is removed or has failed (see "Troubleshooting a Fan" on page 145).
5 Ensure that the faulty fan's power cable is firmly attached to the fan power connector (see "Cooling Fans" on page 106). 6 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 7 If the problem is not resolved, install a new fan (see "Cooling Fans" on page 106). If the replacement fan is working properly, close the system (see "Installing the System Cover" on page 67). If the replacement fan does not operate, see "Getting Help" on page 175.
If an error messages appears indicating a fault with a specific memory module, go to step 12. If any other system message appears that indicates a nonspecific memory problem, continue to the next step. 4 Enter the System Setup program and check the system memory setting (see "Entering the System Setup Program" on page 41). If the installed memory does not match the amount of memory shown in the System Setup program, proceed to the next step.
15 Close the system (see "Installing the System Cover" on page 67). 16 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 17 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system. 18 If the memory problem is still indicated, repeat step 12 through step 17 for each memory module installed. If the problem persists, see "Getting Help" on page 175.
8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, proceed to the next step. 9 Repeat step 2, step 3, and step 4. 10 Insert a different USB key that you know works properly. 11 Replace the processor airflow shroud (see "Installing the Processor Airflow Shroud" on page 72). 12 Close the system (see "Installing the System Cover" on page 67).
6 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board. 7 Ensure that a power cable is properly connected to the drive. 8 Replace the processor airflow shroud (see "Installing the Processor Airflow Shroud" on page 72). 9 Close the system (see "Installing the System Cover" on page 67). 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
21 Remove the processor airflow shroud (see "Removing the Processor Airflow Shroud" on page 70). 22 Open the system (see "System Cover" on page 66). 23 Reinstall one of the expansion cards you removed in step 15 (see "Installing an Expansion Card" on page 95). 24 Replace the processor airflow shroud (see "Installing the Processor Airflow Shroud" on page 72). 25 Close the system (see "Installing the System Cover" on page 67).
4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5 Open the system (see "System Cover" on page 66). 6 Ensure that the interface cable is securely connected to the optical drive and to the controller. 7 Ensure that the power cable is properly connected to the drive. 8 Close the system (see "Installing the System Cover" on page 67). 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
6 Run the appropriate online diagnostics tests (see "Using Dell PowerEdge Diagnostics" on page 163). 7 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. CAUTION: Only trained service technicians are authorized to remove the system cover and access any components inside the system.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
d Verify that the cable connections between the hard drive(s) and the drive controller are correct, whether the connections are to the SATA connectors on the system board, a SAS expansion card, or a SAS RAID controller (see "Hard Drives" on page 77). e Verify that the SAS or SATA cables are securely seated in their connectors. f Replace the processor airflow shroud (see "Installing the Processor Airflow Shroud" on page 72). g Close the system (see "Installing the System Cover" on page 67).
4 Turn off your system, reseat the hard drive, and restart the system. 5 If your system has a SAS RAID controller, perform the following steps. a Restart the system and press to enter the host adapter configuration utility program. See the documentation supplied with the host adapter for information about the configuration utility. b Ensure that the hard drive has been configured correctly for the RAID. c Exit the configuration utility and allow the system to boot to the operating system.
d Verify that the cable connections between the SAS/SATA backplane and the SAS controller are correct (see "Installing the SAS Backplane" on page 126). e Verify that the SAS cables are securely seated in their connectors. f Verify that the power cable on the SAS/SATA backplane is securely seated in the connector. g Install the processor airflow shroud (see "Installing the Processor Airflow Shroud" on page 72). h Close the system (see "Installing the System Cover" on page 67).
3 Restart the system and press the applicable key sequence to enter the configuration utility program: • for a SAS controller • for a SAS RAID controller See the controller's documentation for information about configuration settings. 4 Check the configuration settings, make any necessary corrections, and restart the system. If the problem is not resolved, continue to the next step.
14 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 175. Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. Problem • Error message indicates a problem with an expansion card. • Expansion card performs incorrectly or not at all.
8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step. 9 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 10 Open the system (see "System Cover" on page 66). 11 Remove the processor airflow shroud (see "Removing the Processor Airflow Shroud" on page 70). 12 Remove all expansion cards in the system (see "Removing an Expansion Card" on page 93).
h Run the appropriate online diagnostic test. If the tests fail, repeat step 17 for each expansion card until you are able to single out the faulty expansion card. If the tests fail for all expansion cards, see "Getting Help" on page 175. Troubleshooting the Microprocessor Problem • Error message indicates a processor problem. • Front-panel status LCD indicates a problem with the processor or system board. • A heat sink is not installed for the processor.
9 If possible, run the appropriate online diagnostic test (see "Running the System Diagnostics" on page 163). If the tests fail or the problem persists, replace the processor (see "Getting Help" on page 175). 10 If you have replaced the processor and the problem persists, the system board is faulty (see "Getting Help" on page 175).
Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
• View status messages that inform you if tests are completed successfully. • View error messages that inform you of problems encountered during testing. When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem.
System Diagnostics Testing Options Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing options. Table 5-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem. Extended Test Performs a more thorough check of the system. This test can take an hour or longer.
Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device. You can set the following options: • Non-Interactive Tests Only — When checked, runs only tests that require no user intervention. • Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option. • Show Ending Timestamp — When checked, time stamps the test log. • Test Iterations — Selects the number of times the test is run.
Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Connectors CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
Figure 6-1. System Board Connectors 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 35 34 33 32 31 30 18 19 20 21 29 28 27 26 Table 6-1.
Table 6-1.
Table 6-1.
Table 6-2. System Board Jumper Settings Jumper Setting NVRAM_CLR Description The configuration settings in NVRAM are retained at next system boot. Pins 3-5 (default) Pins 1-3 PWRD_EN The configuration settings are cleared at the next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system. Remove the jumper before restoring the configuration information.) The password feature is enabled.
Figure 6-2.
Disabling a Forgotten Password The password jumper on the system board enables the system password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Jumpers and Connectors
Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Getting Help
Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
boot routine — A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot) your system by pressing . Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on. bootable diskette — A diskette that is used to start your system if the system will not boot from the hard drive. BTU — British thermal unit.
DDR — Double-data rate. A technology in memory modules that potentially doubles the output. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers— must be loaded from the config.sys file or as memory-resident programs (usually, from the autoexec.bat file). Others must load when you start the program for which they were designed. DHCP — Dynamic Host Configuration Protocol.
expansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral.
headless system — A system or device that functions without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser. host adapter — A host adapter implements communication between the system’s bus and the controller for a peripheral device. (Hard-drive controller subsystems include integrated host adapter circuitry.) To add a SCSI expansion bus to your system, you must install or connect the appropriate host adapter. Hz — Hertz.
kHz — Kilohertz. KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN. lb — Pound(s). LCD — Liquid crystal display. LED — Light-emitting diode.
memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data. Mirroring functionality is provided by software. See also guarding, integrated mirroring, striping, and RAID. mm — Millimeter(s).
pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST — Power-on self-test. Before the operating system loads when you turn on your system, the POST tests various system components such as RAM and hard drives.
rpm — Revolutions per minute. RTC — Real-time clock. SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM — Synchronous dynamic random-access memory. sec — Second(s). serial port — An I/O port used most often to connect a modem to your system.
system diskette — See bootable diskette. system memory — See RAM. System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the system’s operation by setting features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again. system.ini file — A start-up file for the Windows operating system. When you start Windows, it consults the system.
video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities. A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot. video driver — A program that allows graphics-mode application programs and operating systems to display at a chosen resolution with the desired number of colors. Video drivers may need to match the video adapter installed in the system.
Glossary
Index Numerics C 5.25-inch drive installing, 91 removing, 88 CD/DVD drive installing, 91 removing, 88 troubleshooting, 151 A alert messages, 40 chassis intrusion switch installing, 121 removing, 120 checking equipment, 134 B baseboard management controller See BMC.
D F damaged systems troubleshooting, 142 features back-panel, 16 front-panel, 13 Dell contacting, 175 diagnostics advanced testing options, 165 testing options, 165 when to use, 164 G guidelines installing memory, 110 diagnostics messages, 40 DIMMs See memory modules. diskette drive installing, 86 removing, 84 troubleshooting, 149 drive insert (bezel) installing, 66 removing, 65 DVD drive. See CD/DVD drive.
installing CD/DVD drive, 91 chassis intrusion switch, 121 control panel assembly, 128 diskette drive, 86 expansion card fan, 107 expansion cards, 95 hard drive, 84 hard drive (cabled), 82 hard drive (hot-pluggable), 78 memory modules, 113 power supply, 77 power supply distribution module, 123 processor, 117 RAC card, 103 RAID battery, 99, 101 SAS controller card, 97 system board, 130 system fan, 109 tape drive, 91 USB memory key, 104 M J N jumpers, 167, 170 NIC connectors, 16 indicators, 18 troubleshoo
P password disabling, 173 setup, 56 system, 53 POST accessing system features, 12 power indicators, 17 power supplies indicators, 17 installing, 77 removing, 73, 75 troubleshooting, 143 power supply distribution module installing, 123 removing, 122 processor installing, 117 removing, 114 troubleshooting, 161 upgrades, 114 removing 5.
SAS hard drive. See hard drive. T SATA hard drive. See hard drive.
U upgrades processor, 114 USB internal connector for memory key, 104 USB device connectors (back panel), 16 connectors (front panel), 13 troubleshooting, 138 USB memory key troubleshooting, 148 V video connector, 16 troubleshooting, 134 W warning messages, 39 warranty, 11 wet system troubleshooting, 141 194 Index
