Owners Manual

Troubleshooting your system

Safety first — for you and your system

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by

your warranty. Read and follow the safety instructions that are shipped with your product.

NOTE: Solution validation was performed by using the factory shipped hardware configuration.

NOTE: For troubleshooting information about the PowerEdge VRTX enclosure components, see Dell PowerEdge VRTX

Enclosure Owner's Manual at Dell.com/poweredgemanuals.

Topics:

• Troubleshooting system memory

• Troubleshooting hard drives

• Troubleshooting USB devices

• Troubleshooting Solid State Drives

• Troubleshooting an Internal SD Card

• Troubleshooting Processors

• Troubleshooting the system board

• Troubleshooting the NVRAM backup battery

Troubleshooting system memory

Prerequisites

CAUTION:

Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by

your warranty. Read and follow the safety instructions that are shipped with your product.

NOTE: Before performing the following procedure, ensure that you have installed the memory modules according to the

memory installation guidelines for the blade.

Steps

1. Restart the blade:

a. Press the power button after to turn off the blade.

b. Press the power button again to apply power to the blade.

If no error messages appear, go to step 8.

2. Enter the System Setup and check the system memory setting.

If the amount of memory installed matches the system memory setting, go to step 8.

3. Remove the blade from the enclosure.

4. Open the blade.

128 Troubleshooting your system