Dell PowerEdge M620 Systems Owner's Manual Regulatory Model: HHB Regulatory Type: HHB003
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2012 Dell Inc.
Contents Notes, Cautions, and Warnings...................................................................................................2 1 About Your System......................................................................................................................7 Front-Panel Features And Indicators.......................................................................................................................7 Using USB Diskette or USB DVD/CD Drives.......................................
Entering The iDRAC Settings Utility..................................................................................................................23 3 Installing Blade Components..................................................................................................25 Recommended Tools..............................................................................................................................................25 Removing And Installing A Blade....................................
Installing A Hard Drive/SSD In A Hard-Drive/SSD Carrier...............................................................................51 Hard-Drive/SSD Backplane....................................................................................................................................52 Removing The Hard-Drive/SSD Backplane......................................................................................................52 Installing The Hard-Drive/SSD Backplane...................................
System Error Messages..........................................................................................................................................73 Warning Messages...............................................................................................................................................130 Diagnostic Messages...........................................................................................................................................131 Alert Messages...........
About Your System 1 Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators 1. 2. 3. 4. 5. blade handle release button hard drives (2) status/identification indicator USB connectors (2) blade power button Using USB Diskette or USB DVD/CD Drives The blade has USB ports on the front which allow you to connect a USB diskette drive, USB flash drive, USB DVD/CD drive, keyboard, or mouse. The USB drives can be used to configure the blade.
Hard-Drive/SSD Indicator Patterns The hard-drive/SSD indicators display different patterns as drive events occur in the system. NOTE: The blade must have a hard drive/SSD or a hard-drive blank installed in each drive bay. Figure 2. Hard-Drive/SSD Indicators 1. drive activity indicator (green) 2. drive status indicator (green and amber) NOTE: If the drive is in Advanced Host Controller Interface (AHCI) mode, the status LED (on the right side) does not function and remains off.
• The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications. • The Rack Installation Instructions included with your rack solution describes how to install your system into a rack. • The Dell PowerEdge M1000e Enclosure Owner’s Manual provides information about enclosure features and describes how to troubleshoot the enclosure and install or replace the enclosure's components.
Using The System Setup And Boot Manager 2 System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description Enters the System Setup. Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 allows you to access utilities such as embedded system diagnostics. For more information, see the Dell LC2 documentation.
NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, see dell.com/ossupport. Entering System Setup 1. Turn on or restart your system. 2.
Menu Item Description iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings. System BIOS Screen NOTE: The options for System Setup change based on the system configuration. NOTE: System Setup defaults are listed under their respective options in the following sections, where applicable. Menu Item Description iDRAC Settings This option is used to view and configure iDRAC settings.
Menu Item Description System Manufacturer Contact Information Displays the contact information of the system manufacturer. Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system. System Memory Type Displays the type of memory installed in the system. System Memory Speed Displays the system memory speed. System Memory Voltage Displays the system memory voltage. Video Memory Displays the amount of video memory.
Menu Item Description can disable this option for applications that require high utilization of random memory access. Hardware Prefetcher Allows you to enable or disable hardware prefetcher. By default, the Hardware Prefetcher option is set to Enabled. DCU Streamer Prefetcher Allows you to enable or disable DCU streamer prefetcher. By default, the DCU Streamer Prefetcher option is set to Enabled. DCU IP Prefetcher Allows you to enable or disable DCU IP prefetcher.
Menu Item Description If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems. By default, the Boot Mode option is set to BIOS. NOTE: Setting this field to UEFI disables BIOS Boot Settings menu. Setting this field to BIOS disables the UEFI Boot Settings menu. Boot Sequence Retry Allows you to enable or disable the boot sequence retry feature.
Menu Item Description Slot Disablement The Slot Disablement feature controls the configuration of mezzanine cards installed in the specified slots. Only mezzanine card slots that are present on your system are available for control. Serial Communications Screen Menu Item Description Serial Communication Allows you to enable the COM port or Console Redirection options. Serial Port Address Allows you to set the port address for serial devices. By default, the Serial Port Address option is set to COM1.
Menu Item Description Monitor/Mwait Allows you to enable Monitor/Mwait instructions in the processor. By default, the Monitor/Mwait option is set to Enabled for all system profiles, except Custom. NOTE: This option can be disabled only if the C States option in Custom mode is disabled. NOTE: When C States is enabled in Custom mode, changing the Monitor/Mwait setting does not impact system power/performance. Memory Patrol Scrub Allows you to set the memory patrol scrub frequency.
Menu Item Description NOTE: BIOS updates using Dell Update Package is not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system. By default, the Power Button option is set to Enabled. AC Power Recovery Allows you to set how the system reacts after AC power is restored to the system. By default, the AC Power Recovery option is set to Last. Miscellaneous Settings Menu Item Description System Time Allows you to set the time on the system.
Assigning A System And/Or Setup Password NOTE: The password jumper enables or disables the System Password and Setup Password features. For more information on the password jumper settings, see System Board Jumper Settings. You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only when the password jumper setting is enabled and Password Status is Unlocked.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes. Deleting Or Changing An Existing System And/Or Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password if the Password Status is Locked.
• Add, delete, and arrange boot options • Access System Setup and BIOS-level boot options without rebooting To enter the Boot Manager: 1. Turn on or restart your system. 2. Press after you see the following message: = UEFI Boot Manager If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Using The Boot Manager Navigation Keys Key Description Up arrow Moves to the previous field.
UEFI Boot Menu Menu Item Description Boot From File Sets a one-time boot option not included in the boot option list. Select UEFI Boot Option Displays the list of available UEFI boot options (marked with asterisks), select the boot option you wish to use and press . Add Boot Option Adds a new boot option. Delete Boot Option Deletes an existing boot option. Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle.
Installing Blade Components 3 Recommended Tools You may need the following items to perform the procedures in this section: • #1 and #2 Phillips screwdrivers • T8 and T10 Torx drivers • Wrist grounding strap Removing And Installing A Blade CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 3. Removing or Installing the Blade 1. 2. 3. 4. 5. blade handle release button blade guide rail on enclosure guide rail on blade (or blade blank) Installing The Blade 1. If you are installing a new blade, remove the plastic cover from the I/O connector(s) and save for future use. 2. Orient the blade so that the handle is on the left side of the blade. 3.
Opening And Closing The Blade Opening The Blade CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Closing The Blade 1. Ensure that no tools or parts are left inside the blade. 2. Align the notches in the edges of the chassis with the cover alignment pins on the inner sides of the cover. 3. Lower the cover onto the chassis. 4. Slide the cover until it clicks into position. A properly seated cover is flush with the surface of the chassis. Inside The Blade Figure 5. Inside the Blade 1. 2. 3. 4. 5. 6. 7.
Cooling Shroud The cooling shroud covers the memory modules and directs air flow in the system. Removing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Installing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
DIMM Type LRDIMM DIMMs Populated/ Channel Operating Frequency (in MT/s) Maximum DIMM Rank/ Channel 1.5 V 1.35 V 3 1333, 1066, and 800 1066 and 800 Dual rank 1 1333 and 1066 1333 and 1066 Quad rank 2 1333 and 1066 1333 and 1066 Quad rank 3 1066 1066 Quad rank Figure 7.
General Memory Module Installation Guidelines NOTE: Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output, hanging during memory configuration, or operating with reduced memory. This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration. The following are the recommended guidelines for best performance: • UDIMMs and RDIMMs must not be mixed.
NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features. However, all guidelines for specific RAS features must be followed. x4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in memory optimized (independent channel) mode. x8 DRAM based DIMMs require Advanced ECC mode to gain SDDC. The following sections provide additional slot population guidelines for each mode. Advanced ECC (Lockstep) Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs.
NOTE: 1R, 2R, and 4R in the following tables indicate single-, dual-, and quad-rank DIMMs respectively. Table 1.
Table 2.
System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 384 16 24 2R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12, B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12 512 32 16 4R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8 768 32 24 4R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12, B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12 (LRDIMMs only) Removing Memory Modules WARN
Figure 8. Installing and Removing a Memory Module or Memory Module Blank 1. 2. 3. 4. 5. memory module or memory blank edge connector ejectors (2) socket alignment key Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module.
CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. 6. Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. 7. Press down on the memory module with your thumbs to lock the memory module into the socket.
NOTE: Hold the mezzanine card by its edges only. 4. Lift the mezzanine card up and away from the system board. 5. Close the retention latch. 6. Close the blade. 7. Install the blade in the enclosure. Figure 9. Installing and Removing a Mezzanine Card 1. 2. 3. 4. mezzanine cards (2) Fabric B mezzanine card slot Fabric C mezzanine card slot retention latch Installing A Mezzanine Card CAUTION: Many repairs may only be done by a certified service technician.
5. Mezzanine cards are designed to fit in either card slot. Rotate the card to align the connector on the bottom of the mezzanine card with the corresponding socket on the system board. 6. Lower the card into place until it is fully seated and the plastic clip on the outer edge of the card fits over the side of the blade chassis. 7. Close the retention latch to secure the mezzanine card. 8. Close the blade. 9. Install the blade in the enclosure.
Figure 10. Replacing the SD Card 1. 2. 3. 4. SD card management riser card USB connector SD card slots Internal USB Key The blade provides an internal USB connector for a USB flash memory key. The USB memory key can be used as a boot device, security key, or mass storage device. To use the internal USB connector, the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup.
6. Close the blade. 7. Install the blade in the enclosure. 8. Enter the System Setup and verify that the USB key is detected by the system. Figure 11. Replacing the USB Memory Key 1. USB memory key connector 2. USB memory key SD vFlash Card Replacing The SD vFlash Card 1. Remove the blade from the enclosure. 2. If installed, remove the SD vFlash card from the card slot. NOTE: The SD vFlash card slot is near the Fabric B mezzanine card slot at the back corner of the blade. 3.
2. SD vFlash card slot Network Daughter Card/LOM Riser Card Removing The Network Daughter Card/LOM Riser Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Installing The Network Daughter Card/LOM Riser Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the blade from the enclosure. 2.
Figure 14. Installing and Removing a Heat Sink 1. screws (4) 2. heat sink 6. Use a clean, lint-free cloth to remove any thermal grease from the surface of the processor shield. CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 7. Position your thumb firmly over the socket-release lever near the label marked OPEN 1st and release the lever from the locked position by pushing down and out from under the tab. 8.
Figure 15. Processor Shield Opening and Closing Lever Sequence 1. 2. 3. 4. 5. 9. OPEN 1st label open first lever processor close first lever CLOSE 1st label Hold the tab on the processor shield and rotate it upward and out of the way. 10. If applicable, remove the socket protective cap from the processor shield. To remove the socket protective cap, push the cap from the inside of the processor shield and move it away from the socket pins.
Figure 16. Installing and Removing a Processor 1. 2. 3. 4. 5. socket-release lever 2 pin-1 corner of processor tabs (2) processor shield socket protective cap 6. socket-release lever 1 7. pin-1 corner on system board 8.
Installing A Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: If you are installing just one processor, it must be installed in socket CPU1. 1.
NOTE: Do not over-tighten the heat sink retention screws when installing the heat sink. To prevent over-tightening, tighten the retention screw until resistance is felt, and stop once the screw is seated. The screw tension should be no more than 6 in-lb (6.9 kg-cm). 7. Install the cooling shroud. 8. Close the blade. 9. Install the blade in the enclosure. As the system boots, it detects the presence of the new processor and automatically changes the system configuration information in the System Setup.
Figure 17. Removing and Installing a Hard Drive/SSD 1. 2. 3. 4. release button hard drive/SSD hard-drive/SSD connector (on backplane) hard-drive/SSD carrier handle Installing A Hard Drive/SSD CAUTION: When a replacement hot-swappable hard drive/SSD is installed and the blade is powered on, the drive automatically begins to rebuild. Make absolutely sure that the replacement hard drive/SSD is blank or contains data that you wish to have over-written.
CAUTION: If you need to power off the blade to service a hard drive/SSD, wait 30 seconds after the blade’s power indicator turns off before removing the hard drive/SSD. Otherwise, the hard drive/SSD may not be recognized after it is reinstalled and the blade is powered on again. Configuring The Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup. Removing A Hard Drive/SSD From A Hard-Drive/SSD Carrier 1.
Hard-Drive/SSD Backplane Removing The Hard-Drive/SSD Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the blade from the enclosure. 2.
1. 2. 3. 4. 5. guide pins (3) guides (3) hard-drive/SSD backplane hard-drive/SSD connectors (2) hard-drive backplane/SSD connector Installing The Hard-Drive/SSD Backplane 1. Open the blade. 2. Align the guides on the hard-drive/SSD backplane with the guide pins on the system board. 3. Press down the backplane until the connectors on the backplane and the system board are fully engaged. 4. Install the hard drives/SSDs in their original locations. 5. Close the blade. 6.
12. Remove the storage controller card/PCIe extender card. Figure 20. Removing and Installing the System Board 1. 2. 3. 4. 5. I/O connector cover retention latch system board tabs on system chassis slots in system board tray Installing The System Board 1. 2.
5. Replace the hard drive(s)/SSDs. Ensure that you reinstall the hard drives/SSDs in their original locations. 6. Reinstall the cooling shroud. 7. Close the blade. 8. Remove the plastic I/O connector covers from the back of the blade. 9. Install the blade in the enclosure. 10. Import your new or existing iDRAC Enterprise license. For more information, see the iDRAC7 User's Guide at support.dell.com/manuals.
Figure 21. Replacing the NVRAM Backup Battery 1. positive side of battery 2. negative side of battery connector Storage Controller Card Your system includes a dedicated expansion-card slot on the blade system board for the storage controller card that provides the integrated storage subsystem for your system’s hard drives. The storage controller card supports SAS and SATA hard drives. NOTE: The storage controller card is located underneath the drive bays.
Figure 22. Removing and Installing the PCIe Extender/Storage Controller Card 1. 2. 3. 4. PCIe extender/storage controller card screws (2) tab connector Installing The PCIe Extender Card/Storage Controller Card 1. Holding by its edges, position the PCIe extender/storage controller card so that the card-connector aligns with the system board connector. 2. Adjust the other end of the card so that the card edge is secured under the two tabs on the plastic bracket. 3.
Troubleshooting Your System 4 Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting Hard Drives CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can destroy data stored on the hard drive.
1. Enter the System Setup and ensure that the Internal SD Card Port is enabled. 2. Note the Internal SD Card Redundancy option enabled in the Integrated Devices screen of the System Setup (Mirror or Disabled). 3. Remove the blade from the enclosure. 4. If the Internal SD Card Redundancy option in the Integrated Devices screen of the System Setup is set to Mirror mode and SD card 1 has failed: a) Remove the SD card from SD card slot 1.
Troubleshooting The NVRAM Backup Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Using System Diagnostics 5 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. Running Embedded System Diagnostics From An External Media 1. Format the external resource media (USB flash drive or CDROM) to emulate a hard drive. See the documentation that came with the resource media for instructions. 2. Configure the resource media to be a bootable device. 3.
Jumpers And Connectors 6 System Board Jumper Settings CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
System Board Connectors Figure 23. System Board Connectors Table 4. System Board Connectors Item Connector Description 1 BATTERY Connector for the 3.
Item Connector Description 15 STORAGE PCIe extender card/storage controller card connector 16 USB2 USB connector 17 USB1 USB connector Disabling A Forgotten Password The blade's software security features include a system password and a setup password. The password jumper enables these password features or disables them, and clears any password(s) currently in use. CAUTION: Many repairs may only be done by a certified service technician.
7 Technical Specifications Processor Processor type One or two Intel Xeon processor E5-2600 product family Memory Architecture 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s DDR3 and LV-DDR3 DIMMs Memory module sockets Twenty-four 240-pin Memory module capacities RDIMMs 2 GB (single-rank), 4 GB (single- and dual-rank), 8 GB (dual-rank), 16 GB (dual-rank), and 32 GB (quad-rank) UDIMMs 2 GB (single-rank) and 4 GB (dual-rank) LRDIMMs 32 GB (quad-rank) Minimum RAM 2 GB (single processor configuratio
Mezzanine Cards Mezzanine slots Two mezzanine PCIe x8 Gen 3 slots supporting dual-port Gb Ethernet, 10 Gb Ethernet, FC8 Fibre Channel, or Infiniband mezzanine cards Video Video type Matrox G200 integrated with iDRAC Video memory MB shared with iDRAC application memory Battery NVRAM backup battery CR 2032 3.0 V Lithium coin cell Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets.
Environmental For temperatures between 40 °C and 45 °C, de-rate maximum allowable dry bulb temperature by 1 °C per 125 m above 950 m (1 °F per 228 ft). Expanded operating temperature restrictions • • • Do not perform a cold startup below 5 °C. Maximum 95 W processor is supported.
System Messages 8 LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. Viewing LCD Messages If a system error occurs, the LCD screen will turn amber. Press the Select button to view the list of errors or status messages.
Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0301 Message The system board current is less than the lower warning threshold. LCD Message System board current is outside of range. Details System board current is outside of the optimum range. Action 1. Review system power policy. 2.
Error Code Message Information 4. If the issue persists, see Getting Help. AMP0306 Message Disk drive bay current is less than the lower warning threshold. Details Disk drive bay current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0307 Message Disk drive bay current is less than the lower critical threshold.
Error Code Message Information Details Action Disk drive bay current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0312 Message System level current is less than the lower warning threshold. Details System level current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3.
Error Code Message Information 4. If the issue persists, see Getting Help. AMP0316 Message System level current is outside of range. LCD Message System level current is outside of range. Details System level current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help.
Error Code Message Information 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0322 Message Chassis power level current is outside of range. Details Chassis power level current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help.
Error Code Message Information ASR0100 ASR0101 ASR0102 ASR0103 ASR0104 ASR0105 Action Check the operating system, application, hardware, and system event log for exception events. Message The BIOS watchdog timer reset the system. Details The operating system or an application failed to communicate within the time-out period. The system was reset. Action Check the operating system, application, hardware, and system event log for exception events.
Error Code Message Information ASR0106 ASR0107 BAT0000 BAT0002 BAT0004 BAT0005 BAT0007 BAT0010 80 Message The watchdog timer expired. Details The operating system or an application failed to communicate within the time-out period. Action Check the operating system, application, hardware, and system event log for exception events. Message The watchdog timer pre-timeout interrupt was initiated. Details The operating system or an application failed to communicate within the time-out period.
Error Code Message Information BAT0012 BAT0014 BAT0015 BAT0017 BAT0019 CBL0006 CPU0000 Message The storage battery for disk drive bay has failed. LCD Message Battery for disk drive bay has failed. Check battery. Details Verify the cable connection between the storage battery and the controller. Action Verify the storage battery installation. Message The storage battery for disk drive bay is absent. LCD Message Battery for disk drive bay is absent. Check battery.
Error Code Message Information CPU0001 CPU0002 Message CPU has a thermal trip (over-temperature) event. LCD Message CPU has a thermal trip. Check CPU heat sink. Details The processor temperature increased beyond the operational range. Action Review logs for fan failures, replace failed fans. If no fan failures are detected, check inlet temperature (if available) and reinstall processor heat-sink. Message CPU has failed the built-in self-test (BIST). Action 1.
Error Code Message Information CPU0008 CPU0010 CPU0023 CPU0100 CPU0101 CPU0102 CPU0103 CPU0104 CPU0200 Message CPU is disabled. Details System is unable to boot or may run in a degraded state. Action If unexpected, check presence, and system setup (BIOS) configuration. Message CPU is throttled. Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. Message CPU is absent.
Error Code Message Information Details Low voltages may be the result of a problem with the voltage regulator or a problem with the processor. The low voltage may cause the processor to fail to operate. Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4. If the issue persists, see Getting Help. CPU0201 Message CPU voltage is less than the lower critical threshold.
Error Code Message Information LCD Message CPU voltage is outside of range. Re-seat CPU. Details Voltages outside the allowable range may damage electrical components or may cause the system to shutdown. Action 1. Turn system off and remove input power for one minute. 2. Ensure the processor is seated correctly. 3. Reapply input power and turn system on. 4. If the issue persists, see Getting Help. CPU0700 Message CPU initialization error detected.
Error Code Message Information 5. If the issue persists, see Getting Help. CPU0703 Message CPU bus initialization error detected. LCD Message CPU bus initialization error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1. Check system and operating system logs for exceptions. If no exceptions are found, continue. 2. Turn system off and remove input power for one minute. 3.
Error Code Message Information 3. Ensure the processor is seated correctly. 4. If the issue persists, see Getting Help. CPU0803 Message The power input for CPU voltage regulator module is lost. LCD Message Lost power input for CPU voltage regulator module. Re-seat module. Details System performance may be degraded or the system may fail to operate. Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3.
Error Code Message Information HWC1001 HWC1002 HWC1005 HWC1006 HWC1009 HWC1010 HWC1015 HWC2006 88 Details System performance may be degraded or the system may fail to operate. Action If removal was unintended, check presence and reinstall. Message The is absent. LCD Message The is absent. Check hardware. Details The absent device may be necessary for proper operation. System functionality may be degraded. Action Reinstall or reconnect the hardware.
Error Code Message Information HWC2008 HWC2011 HWC3000 HWC3002 HWC3004 HWC4000 HWC4002 HWC4011 Details The device may be necessary for proper operation. System functionality may be degraded. Action Check presence, then re-install or reconnect. Message A fabric mismatch detected between IOM and mezzanine card . Details The fabric type for the IOM and mezzanine cards must match. Action Check chassis fabric type in CMC GUI and compare to the type of IOM or mezzanine card.
Error Code Message Information HWC4013 HWC4015 HWC5001 HWC5002 HWC5004 HWC5006 HWC5008 HWC5010 HWC5014 HWC5031 90 Action Check presence of the hardware, reinstall or reconnect, then reattempt the update. If the issue persists, see Getting Help. Message Hardware unsuccessfully updated for embedded NIC. Action Check presence, reinstall or reconnect, then reattempt the update. If the issue persists, see Getting Help. Message Link Tuning error detected. Details CMC has old firmware.
Error Code Message Information HWC5032 HWC5034 HWC5036 HWC6000 HWC6002 HWC6003 HWC6004 HWC7002 HWC7004 HWC7006 Message A fabric mismatch detected on IO module . Details The fabric type for IOM's on the same chassis fabric must match. Action Check chassis fabric type in CMC GUI and compare to the type of both IOM's. Message A link tuning failure detected on IO module . Details Link tuning table not supported for this IO modular. Action Update the CMC firmware.
Error Code Message Information Action HWC7008 HWC7010 HWC7012 LNK2700 MEM0000 MEM0001 MEM0002 MEM0003 92 Review System Log or front panel for additional information. Message Server health changed to a warning state from more severe state. Server health changed to a critical state from a non-recoverable state. Details Server health changed to a warning state from a normal state. Action Review System Log or front panel for additional information.
Error Code Message Information Action MEM0004 MEM0005 MEM0007 MEM0009 MEM0010 MEM0022 MEM0701 Re-seat the memory modules. If the issue persists, see Getting Help. Message Memory device at location is disabled. Details The memory may not be seated correctly, misconfigured, or has failed. Memory size is reduced. Action Re-seat the memory modules. If the issue persists, see Getting Help.
Error Code Message Information MEM0702 MEM1001 MEM1003 MEM1012 MEM1016 MEM1205 94 Details The memory may not be operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help. Message Correctable memory error rate exceeded for . LCD Message Correctable memory error rate exceeded for . Re-seat memory. Details The memory may not be operational.
Error Code Message Information Action MEM1206 MEM1208 MEM1212 MEM1214 MEM7002 MEM8000 OSE0000 Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help. Message Memory mirror redundancy is degraded. Check memory device at location . Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.
Error Code Message Information OSE0001 OSE0004 OSE0005 OSE1001 OSE1003 OSE1005 OSE1007 OSE1009 OSE1011 OSE1013 96 Message A runtime critical stop occurred. Details The system halted due to an exception while the operating system was running. This is a kernel panic or bug check event. Action Review operating system logs and system video for additional information. Message A soft shut-down initiated by platform event filter.
Error Code Message Information PCI1302 PCI1304 PCI1306 PCI1308 PCI1310 PCI1314 PCI1316 Action Review system boot configuration and boot media. See system video for additional information. Message A bus time-out was detected on a component at bus devicefunction . Details System performance may be degraded. The device has failed to respond to a transaction. Action Cycle input power, update component drivers, if device is removable, reinstall the device.
Error Code Message Information PCI1318 PCI1320 PCI1322 PCI1342 PCI1344 PCI1346 PCI1348 98 Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. Message A fatal error was detected on a component at bus devicefunction . LCD Message Fatal error on bus device function . Power cycle system.
Error Code Message Information PCI1350 PCI1354 PCI1356 PCI1358 PCI1360 PCI1362 PCI2000 Action Cycle input power, update component drivers, if device is removable, reinstall the device. Message A PCI system error was detected on a component at slot . LCD Message PCI parity error on slot . Re-seat PCI card. Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device.
Error Code Message Information PCI2002 PCI3000 PCI3002 PCI3004 PCI3006 PCI3008 100 LCD Message Fatal IO error on bus device function . Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, remove and reinstall the device. Message A fatal IO error detected on a component at slot . LCD Message Fatal IO error on slot .
Error Code Message Information PCI3010 PCI3012 PCI3014 PDR0001 PDR0002 PDR0016 PDR1001 PDR1002 Message A non-fatal IO error detected on a component at bus devicefunction . Details System performance may be degraded. Action Cycle input power, update component drivers, remove and reinstall the device at the next service window. Message The QuickPath Interconnect (QPI) width degraded. Details System performance may be degraded.
Error Code Message Information PDR1016 PDR1024 PST0128 PST0129 PST0130 PST0131 102 Details The controller received a SMART error from the drive. The drive is operational but needs replacement. Action The drive will need replacement at the next service window. Message Drive is removed from disk drive bay . LCD Message Drive removed from disk drive bay . Check drive. Details The controller detected that the drive was removed. Action Verify drive installation.
Error Code Message Information PST0132 PST0133 PST0134 PST0135 PST0136 PST0137 PST0138 Action Remove input power. Reduce system memory to minimum configuration and apply input power. Message CMOS failed. LCD Message CMOS failed. Power cycle system. Details System BIOS detected a failure with CMOS memory during system POST. Action Check system event log for CMOS battery exceptions. Remove and reapply input power. If the issue persists, see Getting Help. Message DMA controller failed.
Error Code Message Information PST0139 PST0140 PST0141 PST0142 PST0143 PST0192 104 Details System BIOS detected a failure with the SIO. Action Remove and reapply input power. If the issue persists, see Getting Help. Message Keyboard controller failed. LCD Message Keyboard controller failed. Power cycle system. Details System BIOS detected a failure with the Keyboard Controller. Action Remove and reapply input power. If the issue persists, see Getting Help.
Error Code Message Information PST0193 PST0194 PST0195 PST0196 PST0254 PST0256 PSU0001 Message BIOS POST memory test failed. LCD Message BIOS POST memory test failed. Check memory devices. Details System BIOS POST memory test failed. Action Compare system memory installation to supported system memory configurations. Reduce system configuration to minimum memory configuration. Message Remote access controller configuration failed.
Error Code Message Information PSU0002 PSU0003 PSU0004 PSU0005 PSU0006 PSU0007 106 Message A predictive failure detected on power supply . LCD Message Predictive failure on PSU . Check PSU. Details System performance and power redundancy may be degraded or lost. Action Remove and reinstall the power supply at the next service window. If the issue persists, see Getting Help. Message The power input for power supply is lost.
Error Code Message Information PSU0008 PSU0016 Message Power supply voltage rating does not match the system's requirements. Details The system does not support mixed voltage power supplies. Action Install a power supply with the correct voltage rating. Message Power supply is absent. LCD Message PSU is absent. Check PSU. Details The supply has been removed or has failed. Action 1. Remove and reinstall the power supply. 2.
Error Code Message Information PWR1001 PWR1002 PWR1003 PWR1004 PWR1005 PWR1006 PWR1007 108 Details The current power operational mode is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change. Action Check the event log for power supply failures. Review system configuration and power consumption. Message The system performance was degraded. LCD Message System performance degraded. Check PSUs and system configuration.
Error Code Message Information PWR1008 RFM1003 RFM1005 RFM1006 RFM1008 RFM1014 LCD Message System power exceeds capacity. Performance degraded. Check PSU configuration. Details The system is currently operating in a performance degraded state to attempt protect from a power shutdown. Action Review system configuration, upgrade power supplies or reduce system power consumption. Message The system performance degraded because power draw exceeds the power threshold.
Error Code Message Information RFM1016 RFM1021 RFM1022 RFM1023 RFM1024 RFM1026 RFM1032 RFM1034 RFM1201 110 Message Media not present for Removable Flash Media . Details The SD card is not detected or not installed. Action If unintended, reinstall the flash media. Message Removable Flash Media is not IPMI-function ready. Details The removable flash media is installed but improperly configured or failed to initialize. Action If unintended, reinstall the flash media.
Error Code Message Information Action RFM1202 RFM1203 RFM1205 RFM2001 RFM2002 RFM2004 RFM2006 SEC0000 Replace the failed SD card. Message Internal Dual SD Module redundancy is degraded. Details Either one of the SD card or both the SD cards are not functioning properly. Action Replace the failed SD card. Message Internal Dual SD Module is not redundant. Details Internal Dual SD Module is not redundant.
Error Code Message Information SEC0001 SEC0002 SEC0003 SEC0004 SEC0005 SEC0006 SEC0031 112 LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. Message The drive bay is open. Details The drive bay is open. A drive may be added or removed. System performance may be degraded. Action Close the drive bay. Check system logs.
Error Code Message Information SEC0033 SEC0040 SEC0041 SEC0042 SEC0043 SEC0044 Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. Details The chassis was opened while the power was off. System security may have been comprised. Action Close the chassis and verify hardware inventory.
Error Code Message Information SEC0600 SEC0602 SEC0604 SEC0606 SEC0608 SEC0610 SEL0002 SEL0006 SEL0008 114 Message A secure mode violation detected. Details This may apply to a physical or remote access attempt. Action Check system logs for intrusion attempts, and ensure strong password policies. Message User password violation detected. Details This may apply to a physical or remote access attempt. Action Check system logs for intrusion attempts, and ensure strong password policies.
Error Code Message Information SEL0010 SEL0012 SEL1204 SEL1209 SEL1211 SEL1300 SEL1302 Message Log is almost full. Details When the event log is full, additional events are not written to the log. Older events may be overwritten and lost. Action Backup and clear log at the next maintained time. Message Could not create or initialize the system event log. Details If the system event log fails to initialize, platform status and failure events are not captured.
Error Code Message Information SEL1304 SEL1306 SEL1308 SEL1501 SEL1502 SEL1504 SEL1506 SEL1508 116 Message The PXE server not found. Details PXE is one way to boot a system from the network. Action Check the network and PXE server configuration. Message Invalid boot sector found. Details The disk in the drive is not formatted correctly or does not contain the necessary operating system files. Action Replace diskette with a bootable disk.
Error Code Message Information SEL1510 SEL9900 SWC4004 SWC4006 SWC4008 SWC5001 TMP0100 TMP0101 Message An authentication error detected for Chassis Group Member . Details Group master CMC could not log into the group member CMC. Action Check the login credentials of CMC. Message An unsupported event occurred. Details The current software version cannot decode this event.
Error Code Message Information TMP0102 TMP0103 TMP0104 TMP0106 TMP0107 TMP0108 TMP0109 118 Message The system board temperature is greater than the upper warning threshold LCD Message System board temperature is outside of range. Details Ambient air temperature is too warm or one or more fans may have failed. Action The system board temperature is outside of the optimum range. Check the fans.
Error Code Message Information Action TMP0110 TMP0112 TMP0113 TMP0114 TMP0115 TMP0116 TMP0118 The system board temperature is outside of the optimum range. Check Fans. Message The memory module temperature is outside of range. LCD Message Memory module temperature is outside of range. Check Fans. Details Ambient air temperature is too warm or cool. Action Check the system operating environment. Message The temperature is less than the lower warning threshold.
Error Code Message Information TMP0119 TMP0120 TMP0121 TMP0122 TMP0100 TMP0104 TMP0126 TMP0128 120 Message The system inlet temperature is less than the lower critical threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system operating environment. Message The system inlet temperature is greater than the upper warning threshold. LCD Message System inlet temperature is outside of range.
Error Code Message Information TMP0130 TMP0132 TMP0134 VLT0100 LCD Message Disk drive bay temperature is outside of range. Check Fans. Details Ambient air temperature is too warm or cool. Action Check the system operating environment and review event log for fan failures. Message The control panel temperature is less than the lower warning threshold. LCD Message Control panel temperature is outside of range. Details Ambient air temperature is too cool.
Error Code Message Information 3. If the issue persists, see Getting Help. VLT0102 Message Processor module voltage is greater than the upper warning threshold. LCD Message Processor module voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module.
Error Code Message Information 2. Remove the processor module. Inspect processor socket for bent pins. 3. If the issue persists, see Getting Help. VLT0201 Message The system board voltage is less than the lower warning threshold. LCD Message System board voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1.
Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0206 Message The memory module voltage is less than the lower warning threshold. LCD Message Memory module voltage is outside of range.
Error Code Message Information 3. If the issue persists, see Getting Help. VLT0209 Message The memory module voltage is greater than the upper critical threshold. LCD Message Memory module voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2.
Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0214 Message The disk drive bay voltage is greater than the upper critical threshold. LCD Message The disk drive bay voltage is outside of range.
Error Code Message Information VLT0218 Message The voltage is less than the lower warning threshold. LCD Message The voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3.
Error Code Message Information 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0222 Message The voltage is outside of range. LCD Message The voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions.
Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0227 Message The memory module voltage is greater than the upper critical threshold.
Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-seat the mezzanine card. 3. If the issue persists, see Getting Help. VLT0232 Message The mezzanine card voltage is greater than the upper warning threshold.
NOTE: Warning messages are generated by either the application or the operating system. For more information, see the documentation that accompanied the operating system or application. Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system. See Running The Embedded System Diagnostics for more information about system diagnostics. Alert Messages Systems management software generates alert messages for your system.
Getting Help 9 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Select your support category. 3.
