Users Guide

Troubleshooting

To get help with your Dell BOSS-S1 card, you can contact your Dell Technical Service representative or see https://

www.dell.com/support.

Topics:

• Importing BOSS ESXi CLI offline bundle may fail in VSphere Lifecycle manager

• BOSS ESXi CLI package fails when upgrading from Dell EMC customized versions of 6.7.x to version 7.0

• M.2 drive firmware update from iDRAC fails on unconfigured drives with an existing adapter key on the BOSS-S1 controller

• Unconfigured drives in BOSS-S1 controller is unavailable for OS installation with an existing adapter key

• ROM version for BOSS reported as firmware version in iDRAC interface

• Firmware update of M.2 drive on BOSS-S1 controller fails

• BOSS-S1 CLI displays No Adapter Found error in Linux

• LC log displays fan unavailability error

• Updating BOSS-S1 controller firmware using iDRAC or LC fails

• Physical disk size not updated in iDRAC

• Physical disk/Virtual disk missing in iDRAC

• Back Ground Activity task progress in HII does not report real-time status

• Virtual disk state will be generated twice

• Character limitation while naming a virtual disk

• VMFS datastore is disabled on the 14th generation of PowerEdge systems that are shipped with VMware ESXi installed on

BOSS-S1

• Physical disk not visible to operating system

• Virtual disk not visible to operating system

• Drive replacement

• Controller replacement

• Controller failure

• Unable to boot to M.2 drive installed in slot 1

• CLI reports unsupported features

• Failure to install ESXi on RAID 1

• System not responding

• Management port not responding

Importing BOSS ESXi CLI offline bundle may fail in

VSphere Lifecycle manager

Issue:

Importing BOSS ESXi CLI offline bundle into vSphere Lifecycle Manager fails through the vSphere Web

Client. For more information, see https://kb.vmware.com/s/article/78688.

Corrective

Action:

This issue is resolved. Deployments and upgrades of vCenter Server 7.0 conducted after April 18, 2020

are not impacted by this issue. For more information, see https://kb.vmware.com/s/article/2147284.

BOSS ESXi CLI package fails when upgrading from

Dell EMC customized versions of 6.7.x to version 7.0

Issue:

When upgrading from vSphere versions of 6.7.x to version 7.0, sas-raid_boss-cli package update

fails.

26 Troubleshooting