Dell PowerEdge M820 (For Dell PowerEdge VRTX Enclosure) Owner's Manual Regulatory Model: FHB Regulatory Type: FHB007
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 About your system................................................................................................ 7 Introduction........................................................................................................................................... 7 Front-panel features and indicators..................................................................................................... 8 Using USB diskette or USB DVD/CD drives.....................................................
Removing and installing a server module.......................................................................................... 25 Removing a server module........................................................................................................... 25 Installing a server module............................................................................................................. 26 Opening and closing the server module....................................................................
Mode-specific guidelines..............................................................................................................56 Sample memory configurations................................................................................................... 57 Removing memory modules.........................................................................................................61 Installing memory modules........................................................................................
9 Getting help.......................................................................................................154 Contacting Dell................................................................................................................................. 154 Documentation feedback................................................................................................................. 154 Locating your system service tag......................................................................
1 About your system Introduction This document provides information on the Dell PowerEdge M820 server module that is specifically configured for the PowerEdge VRTX enclosure, and can be identified by a label marked PCIe on the server module. NOTE: This server module is not supported on the Dell PowerEdge M1000e enclosure with the PowerEdge VRTX mezzanine card. Figure 1. Identifying server module configured for the vrtx enclosure 1. server module 3. VRTX enclosure 2.
Front-panel features and indicators Figure 2. Front-panel features and indicators 1. drive bay 0 2. drive bay 1 3. SAS hard drives/PCIe SSDs 4. status/identification indicator 5. USB connectors (3) 6. server module power button 7. server module handle release button NOTE: For more information on supported hard-drive/PCIe SSD configurations, see Hard Drives/ SSDs.
Figure 3. Hard-drive/SSD indicators 1. drive activity indicator (green) 2. drive status indicator (green and amber) NOTE: If the drive is in Advanced Host Controller Interface (AHCI) mode, the status LED (on the right side) does not function and remains off.
• The Dell Chassis Management Controller for Dell PowerEdge VRTX User’s Guide provides information on installing, configuring and using the Chassis Management Controller (CMC) for the VRTX enclosure. This document is available online at dell.com/esmmanuals. • Dell systems management application documentation provides information about installing and using the systems management software.
2 Using the system setup and boot manager System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description Opens the System Setup page. Enters System Services and starts Lifecycle Controller which supports systems management features such as operating system deployment, hardware diagnostics, firmware updates, and platform configuration, using a graphical user interface.
Choosing the system boot mode System Setup allows you to specify the following boot modes for installing your operating system: • BIOS boot mode (the default) is the standard BIOS-level boot interface. • UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BIOS. You must select the boot mode in the Boot Mode field of the Boot Settings Screen of System Setup.
NOTE: For the standard graphics browser only. Moves to the previous page till you view the main screen. Pressing in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. Displays the System Setup help file. NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the system.
Menu Item Description System Profile Settings Displays options to change the processor power management settings, memory frequency, and so on. System Security Displays options to configure the system security settings like, system password, setup password, TPM security, and so on. It also enables or disables support for local BIOS update and the power button on the system. Miscellaneous Settings Displays options to change the system date, time, and so on.
Menu Item Description and Dell Fault Resilient Mode. By default, the Memory Operating Mode option is set to Optimizer Mode. NOTE: The Memory Operating Mode can have different defaults and available options based on the memory configuration of your system. NOTE: The Dell Fault Resilient Mode establishes an area of memory that is fault resilient.
Menu Item Description DCU IP Prefetcher Allows you to enable or disable DCU IP prefetcher. By default, the DCU IP Prefetcher option is set to Enabled. Execute Disable Allows you enable or disable execute disable memory protection technology. By default, the Execute Disable option is set to Enabled. Number of Cores per Processor Allows you to control the number of enabled cores in each processor. By default, the Number of Cores per Processor option is set to All.
Integrated devices screen Menu Item Description Integrated RAID Controller Allows you to enable or disable the integrated RAID controller. By default, the Integrated RAID Controller option is set to Enabled. User Accessible USB Ports Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On disables the front USB ports and selecting All Ports Off disables both front and back USB ports. By default, the User Accessible USB Ports option is set to All Ports On.
Serial Communications screen Menu Item Description Serial Communication Allows you to enable the COM port or Console Redirection options. Serial Port Address Allows you to set the port address for serial devices. By default, the Serial Port Address option is set to COM1. NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device.
Menu Item Description NOTE: When C state is enabled, the Monitor/Mwait sub-option must also be enabled. This field allows you to enable Monitor/Mwait instructions. Disable this option if you disable the C States option in the Custom mode. When C States is enabled in Custom mode, changing the Monitor/Mwait setting does not impact system power/performance. Memory Patrol Scrub Allows you to set the memory patrol scrub frequency. By default, the Memory Patrol Scrub option is set to Standard.
Menu Item Description BIOS Update Control Allows you to update the BIOS using either DOS or UEFI shell-based flash utilities. For environments that do not require local BIOS updates, it is recommended to set this field to Limited. By default, the Local BIOS Update Support option is set to Unlocked. NOTE: BIOS updates using Dell Update Package is not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.
NOTE: Your system is shipped with the system and setup password feature disabled. Assigning a system and/or setup password NOTE: The password jumper enables or disables the System Password and Setup Password features. For more information on the password jumper settings, see the chapter System board jumper settings in your system Owner’s Manual.
If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message that the system has halted and will shut down. Even after you shut down and restart the system, the error message continues to be displayed until the correct password is entered.
Entering the UEFI boot manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. To enter the Boot Manager: 1. Turn on or restart your system. 2.
Menu Item Description Driver Health Menu Displays a list of the drivers installed on the system and their health status. Launch System Setup Enables you to access the System Setup. System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot menu Menu Item Description Select UEFI Boot Option Displays the list of available UEFI boot options (marked with asterisks), select the boot option you wish to use and press .
Installing server module components 3 Recommended tools You may need the following items to perform the procedures in this section: • #1 and #2 Phillips screwdrivers • T8 and T10 Torx drivers • Wrist grounding strap Removing and installing a server module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 4. Removing and installing a server module 1. server module handle 2. release button 3. PCIe label on server module 4. guide rail on server module/server module blank 5. guide rail on enclosure Installing a server module NOTE: Ensure that you remove the server module partitions before installing the M820 server module. For information about removing the server module partitions, see Dell PowerEdge VRTX Enclosure Owner’s Manual at dell.com/poweredgemanuals. 1.
Opening and closing the server module Opening the server module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Closing the server module 1. Ensure that no tools or parts are left inside the server module. 2. Align the notches in the edges of the chassis with the cover alignment pins on the inner sides of the cover. 3. Lower the cover onto the chassis. 4. Slide the cover until it clicks into position. A properly seated cover is flush with the surface of the chassis. Inside the server module CAUTION: Many repairs may only be done by a certified service technician.
3. PCIe mezzanine card 2 - Fabric B 4. PCIe mezzanine card support bracket 5. PCIe mezzanine card 3 - Fabric C 6. cooling shroud 7. PCIe mezzanine card 4 - Fabric B 8. processor/DIMM blank 9. heat sink (processor 2) 10. processor socket 3 11. memory sockets (48) 12. hard-drives (4) 13. memory modules (48) 14. heat sink (processor 1) Cooling shroud Removing the cooling shroud CAUTION: Many repairs may only be done by a certified service technician.
3. slots on the chassis (4) Installing a server module NOTE: Ensure that you remove the server module partitions before installing the M820 server module. For information about removing the server module partitions, see Dell PowerEdge VRTX Enclosure Owner’s Manual at dell.com/poweredgemanuals. 1. If you are installing a new server module, remove the plastic cover from the I/O connector(s) and save for future use. 2. Orient the server module so that the handle is on the left side of the server module.
NOTE: To locate J_BP0, J_BP1, MiniPERC CARD, see System Board Connectors. Removing a hard drive/SSD CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Installing a hard drive/SSD CAUTION: When a replacement hot-swappable hard drive/SSD is installed and the server module is powered on, the hard drive automatically begins to rebuild. Make absolutely sure that the replacement hard drive/SSD is blank or contains data that you wish to have over-written. Any data on the replacement hard drive/SSD is immediately lost after the hard drive/SSD is installed. NOTE: Not all operating systems support hot-swappable drive installation.
Figure 9. Removing and installing a hard drive/SSD in a hard-drive/SSD carrier 1. hard drive/SSD 2. screw holes (4) 3. hard-drive/SSD carrier 4. screws (4) Installing a hard drive/SSD in a hard-drive/SSD carrier 1. Insert the hard drive/SSD into the hard-drive/SSD carrier with the drive’s controller board’s connector end of the drive at the back of the carrier. 2. Align the screw holes on the hard drive/SSD with the holes on the hard-drive/SSD carrier.
Two SAS harddrive system supports A half-length SAS hard-drive backplane NOTE: For more information on supported hard-Drive/SSD and drive backplane configurations, see Hard Drives/SSDs. Removing the hard-drive/SSD backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 10. Removing and installing the hard-drive/SSD backplane (full-length) 1. guide pins (6) 2. backplane connectors (2) 3. hard-drive/SSD backplane 4. hard-drive/SSD connectors (4) 5.
Figure 11. Removing and installing the hard-drive/SSD backplane (half-length) 1. guide pins (3) 2. backplane connector 3. hard-drive/SSD backplane 4. hard-drive/SSD connectors (2) 5. guides (3) Installing the hard-drive/SSD backplane 1. Remove the server module from the enclosure. 2. Open the server module. 3. Align the guides on the hard-drive/SSD backplane with the guide pins on the system board. 4.
PCIe mezzanine cards The server module supports Dell PCIe mezzanine cards. x8 PCIe Gen 2 cards are supported. No other mezzanine cards, such as Ethernet, Fibre Channel, or InfiniBand are supported on server modules configured for the VRTX enclosure. The PCIe mezzanine cards provide an interface between server modules and the PCIe switches in the enclosure. NOTE: For proper operation, make sure that both PCIe mezzanine cards are set to Enabled in the system setup.
Figure 12. Removing and installing a PCIe mezzanine card 1. PCIe mezzanine cards (2) 2. Fabric B PCIe mezzanine card slot 3. Fabric C PCIe mezzanine card slot 4. retention latch Installing a PCIe mezzanine card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
8. Close the server module. 9. Install the server module in the enclosure. Network Daughter Card/LOM riser card Removing the Network Daughter Card/LOM riser card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Installing the Network Daughter Card/LOM riser card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the server module from the enclosure. 2.
Figure 14. Replacing the SD card 1. SD card 2. management riser card 3. USB connector 4. SD card slots Internal USB key The server module provides an internal USB connector for a USB flash memory key. The USB memory key can be used as a boot device, security key, or mass storage device. To use the internal USB connector, the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup.
6. Close the server module. 7. Install the server module in the enclosure. 8. Enter the System Setup and verify that the USB key is detected by the system. Figure 15. Replacing the USB memory key 1. USB memory key connector 2. USB memory key SD vFlash card Replacing the SD vFlash card 1. Remove the server module from the enclosure. 2. If installed, remove the SD vFlash card from the card slot.
Figure 16. replacing the SD vflash card 1. SD vFlash card 3. SD vFlash card slot 2. SD vFlash card slot identification label Processor/DIMM blank CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a processor/DIMM blank in the vacant socket to ensure proper system cooling. The processor/DIMM blank covers the vacant sockets for the DIMMs and the processor. Removing a processor/DIMM blank 1. Remove the server module from the enclosure. 2.
Figure 17. Removing and installing a processor/DIMM blank 1. processor socket 2. processor/DIMM blank 3. tabs (4) 4. heat sink retention screws (4) Installing a processor/DIMM blank 1. Remove the server module from the enclosure. 2. Open the server module. 3. If installed, remove the processor and heat sink. 4. Position the processor/DIMM blank on the system board with the holes on the tabs of the processor/ DIMM blank secured to the heat sink retention screws on the system board. 5.
Processors • Your system supports up to four Intel Xeon processor E5-4600 v2 and E5-4600 product family. • Dual-processor configuration is supported. • Use 67 mm wide heat sinks for processors up to 95 W and 87 mm wide heat sinks for processors above 95 W. • Do not mix processors of different wattages. Use the following procedure when: • Installing an additional processor. • Replacing a processor. Removing a processor CAUTION: Many repairs may only be done by a certified service technician.
Figure 18. Installing and removing a heat sink 1. 6. screws (4) 2. heat sink Use a clean, lint-free cloth to remove any thermal grease from the surface of the processor shield. CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 7. Position your thumb firmly over the socket-release lever near the label marked OPEN 1st and release the lever from the locked position by pushing down and out from under the tab.
Figure 19. Processor shield opening and closing lever sequence 9. 1. OPEN 1st label 2. open first lever 3. processor 4. close first lever 5. CLOSE 1st label Hold the tab on the processor shield and rotate it upward and out of the way. 10. If applicable, remove the socket protective cap from the processor shield. To remove the socket protective cap, push the cap from the inside of the processor shield and move it away from the socket pins.
Figure 20. Installing and removing a processor 1. socket-release lever 2 2. pin-1 corner of processor 3. tabs (2) 4. processor shield 5. socket protective cap 6. socket-release lever 1 7. pin-1 corner on system board 8. processor Installing a processor CAUTION: Many repairs may only be done by a certified service technician.
NOTE: If you are installing just one processor, it must be installed in socket CPU1. 1. If applicable, remove the heat-sink blank. 2. Unlatch and rotate the socket-release levers 90 degrees upward and ensure that the socket-release lever is fully open. 3. Hold the tab near the label marked LIFT on the processor shield and rotate it upward and out of the way. 4. If applicable, remove the socket protective cap from the processor shield.
7. Install the cooling shroud. 8. Close the server module. 9. Install the server module in the enclosure. As the system boots, it detects the presence of the new processor and automatically changes the system configuration information in the System Setup. 10. Press to enter the System Setup and check that the processor information matches the new system configuration. 11. Run the system diagnostics to verify that the new processor operates correctly. 12. Update the system BIOS.
Figure 21. Removing and installing the system board 1. I/O connector cover 2. retention pin 3. system board 4. tabs on system chassis 5. slots in system board tray Installing the system board CAUTION: Exercise care when removing and installing the system board in the sled, to prevent any damage to the system board. 1.
When the board assembly is installed correctly, the tabs on the system board pan snap into the corresponding openings in the floor of the server module chassis. 3. Replace the PCIe mezzanine cards in their original locations. 4. Reinstall the hard-drive backplane(s). 5. Replace the hard drives/SSDs. Ensure that you reinstall the hard drives/SSDs in their original locations. 6. Reinstall the cooling shroud. 7. Install the SD card(s). 8. Close the server module. 9.
Figure 22.
Processor 3 channel 0: memory sockets C1, C5, and C9 channel 1: memory sockets C2, C6, and C10 channel 2: memory sockets C3, C7, and C11 channel 3: memory sockets C4, C8, and C12 Processor 4 channel 0: memory sockets D1, D5, and D9 channel 1: memory sockets D2, D6, and D10 channel 2: memory sockets D3, D7, and D11 channel 3: memory sockets D4, D8, and D12 The following table shows the memory populations and operating frequencies for the supported configurations.
Processor Type DIMM Type DIMMs Populated/ Channel Operating Frequency (in MT/s) 1.5 V 1.35 V 1600,1333, and 1066 2 1600,1333, and 1066 Octal rank 1600,1333, and 1066 1333 and 1066 3 1333 and 1066 Maximum DIMM Rank/Channel Quad rank Octal rank 1066 1066 Quad rank Octal Rank General memory module installation guidelines This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration.
Table 2.
With memory sparing enabled, the system memory available to the operating system is reduced by one rank per channel. For example, in a dual-processor configuration with sixteen 4 GB dual-rank DIMMs, the available system memory is: 3/4 (ranks/channel) × 16 (DIMMs) × 4 GB = 48 GB, and not 16 (DIMMs) × 4 GB = 64 GB. NOTE: Memory sparing does not offer protection against a multi-bit uncorrectable error. NOTE: Both Advanced ECC/Lockstep and Optimizer modes support Memory Sparing.
System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 32 4 8 2R x8, 1333 MT/s A1, A2, A3, A4, B1, B2, B3, B4 2R x8, 1600 MT/s 64 4 16 2R x8, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8 64 8 8 2R x4, 1333 MT/s A1, A2, A3, A4, B1, B2, B3, B4 2R x4, 1600 MT/s 96 4 24 2R x8, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12, B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12 96 8 12 2R x4, 1333 MT/s
System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 2R x4, 1600 MT/s 256 16 16 2R x4, 1333 MT/s 2R x4, 1600 MT/s 384 16 24 2R x4, 1333 MT/s 2R x4, 1600 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8 A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12, B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12 512 32 16 4R, x4, 1066 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8 768 32 24 4R, x4, 1066 MT/s
System Capacity (in GB) 96 DIMM Size (in GB) 8 Number of DIMMs 24 Organization and Speed DIMM Slot Population 1R x8, 1600 MT/s B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12, C1, C2, C3, C4, C5, C6, C7, C8, C9, C10, C11, C12, D1, D2, D3, D4, D5, D6, D7, D8, D9, D10, D11, D12 2R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, B1, B2, B3, B4, B5, B6, C1, C2, C3, C4, C5, C6, D1, D2, D3, D4, D5, D6 2R x4, 1600 MT/s 128 4 32 2R x4, 1333 MT/s 2R x4, 1600 MT/s 128 8 16 2R x4, 1333 MT/s 2R x4, 1600 MT/s 1
System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population C3, C4, C5, C6, D1, D2, D3, D4, D5, D6 1024 32 32 4R, x4, 1066 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8, C1, C2, C3, C4, C5, C6, C7, C8, D1, D2, D3, D4, D5, D6, D7, D8 1536 32 48 4R, x4, 1066 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12, B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12, C1, C2, C3, C4, C5, C6, C7, C8, C9, C10, C11, C12, D1, D2, D3, D4, D5,
8. If applicable, install the following: a. system board b. PCIe mezzanine card(s) c. SSD/hard-drive backplane(s) 9. If applicable, close the latch on the PCIe mezzanine card support bracket. 10. Install the cooling shroud. 11. Close the server module. 12. Install the server module in the enclosure. Figure 23. Installing and removing a memory module or memory module blank 1. memory module or memory blank 2. edge connector 3. ejectors (2) 4. socket 5.
3. Remove the cooling shroud. 4. If required, remove the following: a. PCIe mezzanine card(s) b. SSD/hard-drive backplane(s) c. system board 5. If required, lift the latch on the PCIe mezzanine card support bracket to the open position. 6. Locate the appropriate memory module socket(s). 7. Press the ejectors on the memory module socket down and out to allow the memory module to be inserted into the socket. If a memory module blank is installed in the socket, remove it.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the server module from the enclosure. 2. Open the server module. 3.
NOTE: The storage controller card is located underneath the drive bays. NOTE: The storage controller card is installed on the system board connector labeled as MiniPERC CARD. Removing the storage controller card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3. tabs (2) 4. connector Installing the storage controller card 1. Holding by its edges, position the storage controller card so that the card-connector aligns with the system board connector. 2. Adjust the other end of the card so that the card edge is secured to the bracket. The storage controller card is secured under the tabs on the support bracket. 3. Insert the card connector firmly into the system board connector until the card is fully seated. 4.
Troubleshooting your system 4 Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting hard drives CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can destroy data stored on the hard drive.
Troubleshooting An Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Troubleshooting the system board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the server module from the enclosure. 2. Open the server module.
Using system diagnostics 5 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostics controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are executed. System Health Provides the current overview of the system performance. Event Log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
Jumpers and connectors 6 System board jumper settings CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
System board connectors Figure 26. System board connectors Table 6. System board connectors Item Connector Description 1 PWRD_EN, NVRAM_CLR System configuration jumpers 2 MANAGEMENT RISER Management riser card connector 3 MEZZ1_FAB_C PCIe mezzanine card connector for Fabric C 4 MEZZ2_FAB_B PCIe mezzanine card connector for Fabric B 5 - SD vFlash card connector NOTE: The SD vFlash card connector is located underneath network daughter card 1.
Item Connector Description 8 MEZZ4_FAB_B PCIe mezzanine card connector for Fabric B 9 NETWORK DAUGHTER CARD 2 (bNDC2) Network daughter card connector 10 CPU2 Processor socket 2 11 B3, B7, B11, B4, B8, B12 Memory module sockets (processor 2) 12 B10, B6, B2, B9, B5, B1 Memory module sockets (processor 2) 13 C1, C5, C9, C2, C6, C10 Memory module sockets (processor 3) 14 CPU3 Processor socket 3 16 J_BP1 Hard-drive backplane connector 17 USB3 USB connector 18 USB2 USB connector 1
4. Relocate the jumper plug to disable the password feature. 5. Reinstall the system board. 6. Close the server module. 7. Install the server module in the enclosure. When the server module is on, the power-on indicator is solid green. Allow the server module to finish booting. The existing passwords are not disabled (erased) until the system boots with the password removed. However, before you assign a new system and/or setup password, you must reinstall the password jumper.
Technical specifications 7 Processor Processor type Up to four Intel Xeon E5-4600 and E5-4600 v2 product family processor Memory Architecture 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s DDR3 and LV-DDR3 DIMMs NOTE: Intel Xeon E5-4600 v2 product family processor also supports 1866 MT/s DDR3 and LVDDR3 DIMMs.
Connectors Front USB Three 4-pin, USB 2.0-compliant Internal USB Two 4-pin, USB 2.0-compliant SD Two internal SD cards dedicated for the hypervisor PCIe Mezzanine Cards PCIe mezzanine card slots Four PCIe x8 Gen 2 slots supporting dual-port PCIe mezzanine cards Video Video type Matrox G200 integrated with iDRAC Video memory 8 MB shared with iDRAC application memory Battery NVRAM backup battery CR 2032 3.
Environmental NOTE: Outside the standard operating temperature (10 °C to 35 °C), the system can operate down to 5 °C or up to 40 °C for a maximum of 10% of its annual operating hours. For temperatures between 35 °C and 40 °C, de-rate maximum allowable dry bulb temperature by 1 °C per 175 m above 950 m (1 °F per 319 ft). ≤ 1% of annual operating hours –5 °C to 45 °C at 5% to 90% RH with 26 °C dew point.
System messages 8 LCD status messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. Viewing LCD messages If a system error occurs, the LCD screen will turn amber. Press the Select button to view the list of errors or status messages.
Error Code AMP0300 Message Information Message The system board current is less than the lower warning threshold. Details System board current is outside of the optimum range. Action AMP0301 Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. The system board current is less than the lower warning threshold. LCD Message System board current is outside of range.
Error Code AMP0304 Message Information 82 4. If the issue persists, see Getting Help. LCD Message System board current is outside of range. Details System board current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. Message Disk drive bay current is less than the lower warning threshold.
Error Code Message Information Details Action AMP0309 Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. Disk drive bay current is greater than the upper critical threshold. LCD Message Disk drive bay current is outside of range. Details Disk drive bay current is outside of the optimum range. 1. Review system power policy. 2.
Error Code AMP0313 Message Information Message System level current is less than the lower warning threshold. LCD Message System level current is outside of range. Details System level current is outside of the optimum range. Action AMP0314 Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. Details System level current is outside of the optimum range. 1. Review system power policy. 2.
Error Code AMP0318 Message Information Message Chassis power level current is less than the lower warning threshold. Details Chassis power level current is outside of the optimum range. Action AMP0319 3. Review system configuration changes. 4. If the issue persists, see Getting Help. Details Chassis power level current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4.
Error Code Message Information Details Action ASR0000 ASR0001 ASR0002 ASR0003 ASR0008 86 Chassis power level current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. Message The watchdog timer expired. Details The operating system or an application failed to communicate within the time-out period.
Error Code ASR0100 ASR0101 ASR0102 ASR0103 ASR0104 Message Information Action Check the operating system, application, hardware, and system event log for exception events. Message The BIOS watchdog timer reset the system. Details The operating system or an application failed to communicate within the time-out period. The system was reset. Action Check the operating system, application, hardware, and system event log for exception events. Message The OS watchdog timer reset the system.
Error Code ASR0105 ASR0106 ASR0107 BAT0000 BAT0002 BAT0004 BAT0005 88 Message Information Message The operating system watchdog timer powered off the system. Details The operating system or an application failed to communicate within the time-out period. The system was powered off. Action Check the operating system, application, hardware, and system event log for exception events. Message The watchdog timer expired.
Error Code BAT0007 BAT0010 BAT0012 BAT0014 BAT0015 BAT0017 Message Information Action Allow the battery to charge. If the issue persists, see Getting Help. Message The storage battery has failed. LCD Message The storage battery has failed. Check battery. Details Verify the cable connection between the storage battery and the controller. Action Verify the storage battery installation. Message The storage battery for disk drive bay is low.
Error Code BAT0019 CBL0006 CPU0000 CPU0001 CPU0002 Message Information Details The battery is either missing, bad, or unable to charge due to thermal issues. Action Check system fans. Replace the battery. Message The battery is absent. LCD Message The battery is absent. Check battery. Details The failed or missing battery may reduce system performance. Action Check system fans. Replace the battery.
Error Code CPU0003 Message Information Message Action CPU0004 Message Action CPU0005 CPU0006 1. Turn system off and remove input power for one minute. Reapply input power and turn system on. 2. Reduce system configuration to minimum memory and remove all PCI devices. If system completes POST, update system BIOS. reinstall memory and PCI one component at a time to meet the original configuration. 3. If the issue persists, see Getting Help. CPU failed to initialize. 1.
Error Code CPU0010 CPU0023 CPU0100 CPU0101 CPU0102 CPU0103 CPU0104 92 Message Information Message CPU is throttled. Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. Message CPU is absent. LCD Message CPU is absent. Check CPU. Action Verify processor installation. If present, re-seat the processor. Message CPU temperature is less than the lower warning threshold.
Error Code CPU0200 Message Information Action Check system operating environment, fans, and heat-sinks. Message CPU voltage is less than the lower warning threshold. Details Low voltages may be the result of a problem with the voltage regulator or a problem with the processor. The low voltage may cause the processor to fail to operate. Action CPU0201 Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3.
Error Code Message Information 4. CPU0203 Message CPU voltage is greater than the upper critical threshold. LCD Message CPU voltage is outside of range. Re-seat CPU. Details High voltages may be the result of problem with the voltage regulator or a problem with the processor. Elevated voltages may result in damage to the processor or other system electrical components. The system may power down. Action CPU0204 Turn system off and remove input power for one minute.
Error Code Message Information 4. CPU0701 Message CPU protocol error detected. LCD Message CPU protocol error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action CPU0702 1. Check system and operating system logs for exceptions. If no exceptions are found, continue. 2. Turn system off and remove input power for one minute. 3. Ensure the processor is seated correctly. 4.
Error Code Message Information 5. CPU0704 Message CPU machine check error detected. LCD Message CPU machine check error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action CPU0801 Check system and operating system logs for exceptions. If no exceptions are found, continue. 2. Turn system off and remove input power for one minute. 3. Ensure the processor is seated correctly. 4.
Error Code CPU0803 Message Information Message The power input for CPU voltage regulator module is lost. LCD Message Lost power input for CPU voltage regulator module. Re-seat module. Details System performance may be degraded or the system may fail to operate. Action CPU0804 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4. If the issue persists, see Getting Help.
Error Code CPU0816 HWC1001 HWC1002 HWC1005 HWC1006 HWC1009 98 Message Information LCD Message CPU voltage regulator module incorrectly configured. Check configuration. Details System performance may be degraded or the system may fail to operate. Action Review this manual for proper configuration and installation procedures. Message CPU voltage regulator module is absent. LCD Message CPU voltage regulator module absent. Check module.
Error Code HWC1010 HWC1015 HWC2006 HWC2008 HWC2011 HWC3000 Message Information Details The backplane may be necessary for proper operation. System functionality may be degraded. Action If removal was unintended, check presence, then reinstall or reconnect. Message The backplane is disabled. Action If disabled unexpectedly, re-enable backplane. Message The PCIe mezzanine card is absent. Details The PCIe mezzanine card may be necessary for proper operation.
Error Code HWC3002 HWC3004 HWC4000 HWC4002 HWC4011 HWC4013 100 Message Information Details The removed device may be necessary for proper operation. System functionality may be degraded. Action If removal was unintended, check presence of the removed device, then reinstall or reconnect Message Server is removed. Action If removal was unintended, check presence of the server, then reinsert. Message IO module is removed.
Error Code HWC4015 HWC5001 HWC5002 HWC5004 HWC5006 HWC5008 HWC5010 HWC5014 Message Information Action Check presence, reinstall or reconnect, then reattempt the update. If the issue persists, see Getting Help. Message Link Tuning error detected. Details CMC has old firmware. After updating the firmware the CMC will recognize the device. Action Update the CMC firmware. If the issue persists, see Getting Help. Message is offline.
Error Code HWC5031 HWC5032 HWC5034 HWC5036 HWC6000 HWC6002 HWC6003 HWC6004 102 Message Information Message IO module is offline. Details The CMC has powered off the IOM. Action If the issue persists, see Getting Help. Message A fabric mismatch detected on IO module . Details The fabric type for IOM's on the same chassis fabric must match. Action Check chassis fabric type in CMC GUI and compare to the type of both IOM's.
Error Code HWC7002 HWC7004 HWC7006 HWC7008 HWC7010 HWC7012 Message Information Action Remove and reapply input power. If the issue persists, see Getting Help. Message Server health changed to a warning state from a normal state. Details Server health changed to a warning state from a normal state. Action Review System Log or front panel for additional information. Message Server health changed to a critical state from either a normal or warning state.
Error Code LNK2700 MEM0000 MEM0001 MEM0002 MEM0003 MEM0004 104 Message Information Action Review System Log or front panel for additional information. Message The LAN heartbeat is lost. Details CMC has lost network connection. Action Check network cable and network connections. Message Persistent correctable memory errors detected on a memory device at location(s) . Details This is an early indicator of a possible future uncorrectable error.
Error Code MEM0005 MEM0007 MEM0009 MEM0010 MEM0022 Message Information Details The memory may not be seated correctly, misconfigured, or has failed. Memory size is reduced. Action Re-seat the memory modules. If the issue persists, see Getting Help. Message Persistent correctable memory error limit reached for a memory device at location(s) . LCD Message Persistent correctable memory error limit reached for . Re-seat memory. Details The memory is operational.
Error Code MEM0701 MEM0702 MEM1001 MEM1003 MEM1012 106 Message Information Action Re-seat the memory modules. If the issue persists, see Getting Help. Message Correctable memory error rate exceeded for . Details The memory may not be operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help. Message Correctable memory error rate exceeded for .
Error Code MEM1016 MEM1205 MEM1206 MEM1208 MEM1212 MEM1214 Message Information Message Memory device at location is not installed correctly. LCD Message Memory is not installed correctly. Reinstall. Details The memory may not be seated correctly, misconfigured, or has failed. Memory size is reduced. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help. Message Memory mirror redundancy is lost.
Error Code MEM7002 MEM8000 OSE0000 OSE0001 OSE0004 108 Message Information Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help. Message A hardware mismatch detected for memory riser. LCD Message Memory riser mismatch detected. Check memory riser. Details Memory riser is installed incorrectly, or failed.
Error Code OSE0005 OSE1001 OSE1003 OSE1005 OSE1007 OSE1009 OSE1011 OSE1013 Message Information Message Agent is not responding. Details Graceful shutdown request to an agent via the BMC did not occur due to a system hardware or software exception. Action Review operating system logs and system video for additional information. Message Failed to boot from A. Action Review system boot configuration and boot media. Verify the media in a: is bootable.
Error Code PCI1302 PCI1304 PCI1306 PCI1308 PCI1310 PCI1314 110 Message Information Message A bus time-out was detected on a component at bus devicefunction . Details System performance may be degraded. The device has failed to respond to a transaction. Action Cycle input power, update component drivers, if device is removable, reinstall the device. Message An I/O channel check error was detected. LCD Message I/O channel check error detected. Power cycle system.
Error Code PCI1316 PCI1318 PCI1320 PCI1322 PCI1342 Message Information Action Cycle input power, update component drivers, if device is removable reinstall the device at the next scheduled service time. Message A bus uncorrectable error was detected on a component at bus devicefunction . Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device.
Error Code PCI1344 PCI1346 PCI1348 PCI1350 PCI1354 112 Message Information Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. Message An I/O channel check error was detected. LCD Message An I/O channel check error was detected. Power cycle system. Action Cycle input power, update component drivers, if device is removable, reinstall the device.
Error Code PCI1356 PCI1358 PCI1360 PCI1362 PCI2000 Message Information Message A bus uncorrectable error was detected on a component at slot . Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. Message A fatal error was detected on a component at slot . LCD Message Fatal error on slot . Re-seat PCI card.
Error Code PCI2002 PCI3000 PCI3002 PCI3004 PCI3006 PCI3008 114 Message Information Message A fatal IO error detected on a component at slot . LCD Message Fatal IO error on slot . Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, remove and reinstall the device. Message Device option ROM on embedded NIC failed to support Link Tuning or FlexAddress.
Error Code PCI3010 PCI3012 PCI3014 PDR0001 PDR0002 PDR0016 Message Information Action Cycle input power, update component drivers, remove and reinstall the device at the next service window. Message A non-fatal IO error detected on a component at bus devicefunction . Details System performance may be degraded. Action Cycle input power, update component drivers, remove and reinstall the device at the next service window.
Error Code PDR1001 PDR1002 PDR1016 PDR1024 PST0128 116 Message Information Action If unintended, verify drive installation. Remove and re-seat the indicated disk. If the issue persists, see Getting Help. Message Fault detected on drive in disk drive bay . LCD Message Fault detected on drive in disk drive bay . Check drive. Details The controller detected a failure on the disk and has taken the disk offline. Action Re-seat the failed drive.
Error Code PST0129 PST0130 PST0131 PST0132 PST0133 Message Information Action Re-seat the memory modules. If the issue persists, see Getting Help. Message Memory is detected, but is not configurable. LCD Message Memory is detected, but is not configurable. Check memory devices. Details System BIOS detected memory, but was unable to configure the memory for system operation. Action Compare system memory installation to supported system memory configurations.
Error Code PST0134 PST0135 PST0136 PST0137 PST0138 118 Message Information Details System BIOS detected a failure with the DMA controller during system POST. Action Remove and reapply input power. Message Interrupt controller failed. LCD Message Interrupt controller failed. Power cycle system. Details System BIOS detected a failure with the interrupt controller during system POST. Action Remove and reapply input power. If the issue persists, see Getting Help.
Error Code PST0139 PST0140 PST0141 PST0142 PST0143 PST0192 Message Information Message Keyboard controller failed. LCD Message Keyboard controller failed. Power cycle system. Details System BIOS detected a failure with the Keyboard Controller. Action Remove and reapply input power. If the issue persists, see Getting Help. Message System management interrupt initialization failed. LCD Message SMI initialization failed. Power cycle system.
Error Code PST0193 PST0194 PST0195 PST0196 PST0254 120 Message Information Details System BIOS shutdown test failed during POST. Action Check system event log for CMOS battery exceptions. Remove and reapply input power. If the issue persists, see Getting Help. Message BIOS POST memory test failed. LCD Message BIOS POST memory test failed. Check memory devices. Details System BIOS POST memory test failed. Action Compare system memory installation to supported system memory configurations.
Error Code PST0256 PSU0001 PSU0002 PSU0003 PSU0004 Message Information Action Check system video and review event log for additional information. Message POST fatal error detected. LCD Message POST fatal error detected. Details System BIOS detected a functional or configuration issue during system POST. Action Check system video and review event log for additional information. Message Power supply failed. LCD Message PSU failed. Check PSU.
Error Code PSU0005 PSU0006 PSU0007 PSU0008 PSU0016 122 Message Information Action Verify the input source is attached to the power supply. Verify the input power is within the operating requirements for the power supply. Message The power input for power supply is outside of the allowable range, but it is attached to the system. Details The operating requirements for the power supply may be found in this manual or on the power supply itself.
Error Code Message Information Action PSU0031 PSU1201 PSU1202 PSU1203 PSU1204 1. Remove and reinstall the power supply. 2. Check cables and subsystem components in the system for damage. 3. If the issue persists, see Getting Help. Message Cannot communicate with power supply . LCD Message Cannot communicate with PSU . Re-seat PSU. Details The power supply may operate, however power supply monitoring will be degraded. System performance may be degraded.
Error Code PWR1001 PWR1002 PWR1003 PWR1004 PWR1005 124 Message Information LCD Message PSU redundancy degraded. Check PSU cables. Details The current power operational mode is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change. Action Check the event log for power supply failures. Review system configuration and power consumption. Message The system performance was degraded. LCD Message System performance degraded.
Error Code PWR1006 PWR1007 PWR1008 RFM1003 RFM1005 Message Information Details The user-defined power settings have affected system operation. Action If unintended, review system configuration changes and power policy. Message The system halted because system power exceeds capacity. LCD Message System power demand exceeds capacity. System halted. Details The system halted because system power exceeds capacity.
Error Code RFM1006 RFM1008 RFM1014 RFM1016 RFM1021 RFM1022 RFM1023 126 Message Information Action Wait for the media to be ready. Message Removable Flash Media is offline. Details At boot, the Card Identification (CID) signature of the card is different from the Non-volatile (NV) storage value or the card is the destination of a copy operation that is in-progress. Action If unintended, reinstall the flash media. Message Failure detected on Removable Flash Media .
Error Code RFM1024 RFM1026 RFM1032 RFM1034 RFM1201 RFM1202 Message Information Details The media is being prepared or is under maintenance. If the problem persists, reinstall the card. Action If unintended, reinstall the flash media. Message Removable Flash Media is offline. Details At boot, the Card Identification (CID) signature of the card is different from the Non-volatile (NV) storage value or the card is the destination of a copy operation that is in-progress.
Error Code RFM1203 RFM1205 RFM2001 RFM2002 RFM2004 RFM2006 128 Message Information Message Internal Dual SD Module is not redundant. Details Internal Dual SD Module is not redundant. Action Install additional SD card and configure for redundancy if redundancy is desired. Message Internal Dual SD Module is not redundant. Insufficient resources to maintain normal operations. LCD Message Internal Dual SD Module is not redundant. Insufficient resources. Check SD Card.
Error Code SEC0000 SEC0001 SEC0002 SEC0003 SEC0004 SEC0005 SEC0006 Message Information Message The chassis is open. LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. Message The drive bay is open. Details The drive bay is open. A drive may be added or removed. System performance may be degraded. Action Close the drive bay. Check system logs.
Error Code SEC0031 SEC0033 SEC0040 SEC0041 SEC0042 130 Message Information Message The chassis is open while the power is on. LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. Details The chassis was opened while the power was off.
Error Code SEC0043 SEC0044 SEC0600 SEC0602 SEC0604 SEC0606 Message Information Message BIOS Authenticated Code Module detected an Intel Trusted Execution Technology (TXT) error during POST. LCD Message BIOS detected a TXT error during POST. Check system configuration. Details TXT Post failure. System configuration may have changed. Action Check system hardware inventory and software configuration.
Error Code SEC0608 SEC0610 SEL0002 SEL0006 SEL0008 SEL0010 SEL0012 132 Message Information Message A password violation detected. Details This may apply to a physical or remote access attempt. Action Check system logs for intrusion attempts, and ensure strong password policies. Message An Out-of-band password violation detected. Details This may apply to a remote access attempt. Action Check system logs for intrusion attempts, and ensure strong password policies.
Error Code SEL1204 SEL1209 SEL1211 SEL1300 SEL1302 SEL1304 Message Information Action Reboot the management controller or iDRAC. Cycle system input power. If problem persists call support. Message An unknown system hardware failure detected. LCD Message Unknown system hardware failure. Details If the system event log failed to initialize platform status and failure events are not captured. Some management software will not report platform exceptions.
Error Code SEL1306 SEL1308 SEL1501 SEL1502 SEL1504 SEL1506 134 Message Information Details PXE is one way to boot a system from the network. Action Check the network and PXE server configuration. Message Invalid boot sector found. Details The disk in the drive is not formatted correctly or does not contain the necessary operating system files. Action Replace diskette with a bootable disk. Message A time-out occurred while waiting for user to select a boot source.
Error Code SEL1508 SEL1510 SEL9900 SWC4004 SWC4006 SWC4008 Message Information Action Check the network cable and network connections. Message Member could not join the Chassis Group. Details The indicated member CMC is a leader of a different CMC stacking group. Action Check if member CMC is a leader of a different chassis group. Message An authentication error detected for Chassis Group Member . Details Group master CMC could not log into the group member CMC.
Error Code SWC5001 TMP0100 TMP0101 TMP0102 TMP0103 136 Message Information Details FlexAddress is not implemented in one of the versions of firmware. Please update the firmware. Action Check firmware versions. Update CMC 1 and CMC 2 firmware to match. Message upgrade failed. Action Reboot the system and attempt the upgrade again. Message The system board temperature is less than the lower warning threshold. LCD Message System board temperature is outside of range.
Error Code TMP0104 TMP0106 TMP0107 TMP0108 TMP0109 Message Information Message The system board temperature is outside of range. LCD Message System board temperature is outside of range. Details Ambient air temperature is too warm or cool. Action The system board temperature is outside of the optimum range. Check Fans. Message The memory module temperature is less than the lower warning threshold.
Error Code TMP0110 TMP0112 TMP0113 TMP0114 TMP0115 TMP0116 138 Message Information Message The memory module temperature is outside of range. LCD Message Memory module temperature is outside of range. Check Fans. Details Ambient air temperature is too warm or cool. Action Check the system operating environment. Message The temperature is less than the lower warning threshold. LCD Message The temperature is outside of range.
Error Code TMP0118 TMP0119 TMP0120 TMP0121 TMP0122 Message Information LCD Message The temperature is outside of range. Check Fans Action Check the system operating environment and review event log for fan failures. Message The system inlet temperature is less than the lower warning threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system operating environment.
Error Code TMP0100 TMP0104 TMP0126 TMP0128 TMP0130 TMP0132 140 Message Information Action Check the system operating environment and review event log for fan failures. Message Disk drive bay temperature is less than the lower warning threshold. Details Ambient air temperature is too cool. Action Check the system operating environment. Message Disk drive bay temperature is less than the lower critical threshold. LCD Message Disk drive bay temperature is outside of range. Check Fans.
Error Code TMP0134 VLT0100 Message Information LCD Message Control panel temperature is outside of range. Details Ambient air temperature is too warm or one or more fans may have failed. Action Check the system operating environment and review event log for fan failures. Message The control panel temperature is outside of the allowable range. LCD Message Control panel temperature is outside of range. Details Ambient air temperature is too warm or cool.
Error Code VLT0102 Message Information Message Processor module voltage is greater than the upper warning threshold. LCD Message Processor module voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action VLT0103 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins.
Error Code VLT0200 Message Information Message The system board voltage is less than the lower critical threshold. LCD Message System board voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action VLT0201 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins. 3.
Error Code VLT0203 Message Information Message The system board voltage is greater than the upper critical threshold. LCD Message System board voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action VLT0204 1. Review system logs for power supply exceptions. 2.
Error Code Message Information 3. VLT0207 If the issue persists, see Getting Help. Message The memory module voltage is less than the lower critical threshold. LCD Message Memory module voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action VLT0208 1. Review system logs for power supply exceptions. 2.
Error Code Message Information Action VLT0210 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. Message The memory module voltage is outside of range. LCD Message Memory module voltage is outside of range. Details System hardware detected an over voltage or under voltage condition.
Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action VLT0214 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. Message The disk drive bay voltage is greater than the upper critical threshold. LCD Message The disk drive bay voltage is outside of range.
Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action VLT0218 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. Message The voltage is less than the lower warning threshold. LCD Message The voltage is outside of range.
Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action VLT0221 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. Message The voltage is greater than the upper critical threshold. LCD Message The voltage is outside of range.
Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action VLT0225 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. Message The memory module voltage is less than the lower critical threshold. LCD Message Memory module voltage is outside of range.
Error Code Message Information LCD Message Memory module voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action VLT0228 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help.
Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action VLT0232 1. Review system logs for power supply exceptions. 2. Re-seat the PCIe mezzanine card. 3. If the issue persists, see Getting Help. Message The PCIe mezzanine card voltage is greater than the upper warning threshold.
Error Code Message Information 2. Re-seat the PCIe mezzanine card. 3. If the issue persists, see Getting Help. Warning messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).
Getting help 9 Contacting Dell NOTE: If you do not have an active Internet connection, you can find the contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to dell.com/contactdell.
