Owners Manual

Troubleshooting your system
Safety first—for you and your system
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that came with the product.
NOTE: For troubleshooting information on the PowerEdge VRTX enclosure components, see Dell PowerEdge VRTX
Enclosure Owner's Manual at dell.com/poweredgemanuals.
Topics:
• Troubleshooting system memory
• Troubleshooting hard drives
• Troubleshooting Solid State Drives
• Troubleshooting USB devices
• Troubleshooting an internal SD card
• Troubleshooting processors
• Troubleshooting the system board
• Troubleshooting the NVRAM backup battery
• System messages
Troubleshooting system memory
Prerequisites
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.
NOTE: Before performing the following procedure, ensure that you have installed the memory modules according to the
memory installation guidelines for the server module.
Steps
1. Restart the server module:
a. Press the power button after to turn off the server module.
b. Press the power button again to apply power to the server module.
If no error messages appear, go to step 8.
2. Enter the System Setup and check the system memory setting.
If the amount of memory installed matches the system memory setting, go to step 8.
3. Remove the server module from the enclosure.
4. Open the server module.
CAUTION:
The memory modules are hot to touch for some time after the server module has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and
avoid touching the components.
5. Reseat the memory modules in their sockets.
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