Owners Manual

6. Close the server module.
7. Install the server module in the enclosure.
8. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section.
If the test fails, see the Getting help section.
Troubleshooting hard drives
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.
CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all
the files on the hard drive, if possible.
Steps
1. Run the appropriate controllers test and the hard drive tests in system diagnostics.
If the tests fail, go to step 3.
2. Take the hard drive offline and wait until the hard drive indicator codes on the drive carrier signal that the drive may be removed
safely, then remove and reseat the drive carrier in the .
3. Restart the , enter the System Setup and confirm that the drive controller is enabled.
4. Ensure that any required device drivers are installed and are configured correctly.
NOTE: Installing a hard drive into another bay may break the mirror if the mirror state is optimal.
5. Remove the hard drive and install it in the other drive bay.
6. If the problem is resolved, reinstall the hard drive in the original bay.
If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the drive carrier.
7. If the hard drive is the boot drive, ensure that the drive is configured and connected properly.
8. Partition and logically format the hard drive.
9. If possible, restore the files to the drive.
If the problem persists, see the Getting help section.
Related tasks
Getting help on page 148
Troubleshooting Solid State Drives
Prerequisites
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.
CAUTION: This troubleshooting procedure can destroy data stored on the SSD. Before you proceed, back up all the files
on the SSD, if possible.
Steps
1. Run the appropriate tests in system diagnostics.
If the tests fail, go to step 3.
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Troubleshooting your system