Users Guide

Troubleshooting

This section describes the tasks for troubleshooting and resolving issues using the OME–Modular user interface.

• Firmware update is failing

• Storage assignment is failing

• Management role of IOMs is downgraded

• IOM health is downgraded

• Drives on compute sled are not visible

• Storage sleds cannot be applied to IOMs

• Drives in OpenManage are not visible

• iDRAC drive information does not match OpenManage drive information

• The assignment mode of storage sled is unknown

Storage

This section describes the issues that are related to storage sleds and steps to resolve the issues.

Firmware update is failing

1 Firmware update may fail if one or more subcomponents fail to ash during the rmware update process.

2 If an IOM is downgraded owing to a chassis mismatch or faulty subcomponent, the rmware activation fails.

Storage assignment is failing

A storage assignment fails if:

1 The IOMs are currently downgraded.

2 There is only one IOM present.

3 Only one hot-swappable Expander is present on a storage sled.

SAS IOM status is downgraded

Both SAS IOMs are degraded if a:

1 Peer SAS IOM is detected but cannot be communicated with.

2 Firmware Mismatch is detected.

3 Chassis Mismatch is detected.

SAS IOM health is downgraded

The SAS IOM health is downgraded if:

92 Troubleshooting